Valu Based selling for small business owners August, 2013 session one

Consider us your business Consider us your business partner…partner…

Only Better!Only Better!

Who is @MichaelBowers?Who is @MichaelBowers?

District Center Manager for Ohio SBDC at Columbus State since 2002

SBDC State Star for Ohio in 2007

Won the SBA Innovation and Service Center of the Year for Ohio and SBA Region Five in 2007

Striving to accelerate the growth of entrepreneurship and small business innovation. #RunNerds Marathoner. What's worth doing is worth doing for 26.2!

Who is the Ohio SBDC at Who is the Ohio SBDC at Columbus State?Columbus State?

An experienced & award winning team providing no-cost, one-on-one business

management advice with four centers to serve you at one location:

Core SBDCManufacturing & Technology SBDC

International Trade Assistance CenterLatino SBDC

A team who serves nine counties including:

Who is the SBDC at Columbus State?Who is the SBDC at Columbus State?

•Delaware•Fairfield•Fayette•Franklin•Licking

•Logan•Madison•Pickaway•Union

Visit my small business blog at Ideas2Deals.comVisit my small business blog at Ideas2Deals.com

Value Based Sales Community?Value Based Sales Community?

Nothing happens in a

business until someone sells

something.

Why Sales?Why Sales?


8

http://youtu.be/s6aptN9uPRg

No Stupid QuestionsNo Stupid Questions

(Although I will talk & Tweet about (Although I will talk & Tweet about you afterwards)you afterwards)

I love you all it just may not seem I love you all it just may not seem like it (Tough Love)like it (Tough Love)

Ground RulesGround Rules

It’s All About The It’s All About The Story…Story…

What’s Your What’s Your Story?Story?

Introduce Yourself / Pitch

Me

What do you do?

Why are you here?

Pitch UsPitch Us

Getting Your Getting Your Ideas To SpreadIdeas To Spread

There are so many options and There are so many options and media now that are competing for media now that are competing for

consumers’ attention that it is easy consumers’ attention that it is easy for them to ignore traditional for them to ignore traditional

“Push” advertising“Push” advertising

Traditional Advertising Won’t WorkTraditional Advertising Won’t Work

Be RemarkableBe Remarkable

Key To Success…Key To Success…

Being Good Is Easy To IgnoreBeing Good Is Easy To Ignore

Being Safe Is BadBeing Safe Is Bad

Want To Hear From You

Want To Ignore You

Work The EdgesWork The Edges

Earn Attention Of People That Earn Attention Of People That Want To Talk To YouWant To Talk To You

Build Trust With ThemBuild Trust With Them

They Will Share With Their FriendsThey Will Share With Their Friends

Key To Success…Key To Success…

Everybody SellsEverybody Sells

Either you are selling them on buying from you or your are selling them on

buying from your competitor




something.

It’s All About CustomersIt’s All About Customers

Key to SalesKey to Sales

Create Value For The Customer

Find the customers’ pain and solve it!

What Makes a Sales Person?What Makes a Sales Person?


If you have a product or

service that helps people you

have an obligation to sell

it to them.

Key to SalesKey to Sales

Sales Presentations

Build Rapport = Trust

Probe / Question

Prescribe a Solution

Biggest Key to SalesBiggest Key to Sales

CLOSING ~

Ask for the sale

Logical conclusion to the sales process

You need to “target” and “focus” on what will be most successful

You can not focus your attention on “Everyone” and “Everything”

Everyone is Everyone is NOTNOT your Target your Target

Vision / MissionVision / Mission

vision statement ~ a picture of your company in the future. Your vision statement is your

inspiration, the framework for all your strategic planning.

mission statement ~ articulates the company's purpose. It is why you do what you do

Marketing AnalysisMarketing Analysis

Who is your Target Customer?

What do you know about your customer?

What markets are you competing in?

How are you positioned?

What is your competitive edge?

How does price affect your positioning?

Market ResearchMarket Research

Prove or Disprove

There is someone out there to buy your product?

There is someone out there to buy my product

at my price

Market ResearchMarket Research

WHO:Demographics: the statistical data of a population, especially those showing average age, income, education, etc.

WHY:Psychographics: the “hot button” words of your customers that reflect their reason for buying. This is the basis of your overall messaging.

Market Research “How To”Market Research “How To”

http://www.columbuslibrary.org/

Reference USA • Demographics USA • US Census Bureau

• Direct Marketing List Source

Where Are My Customers?Where Are My Customers?

Industry Information• Reference USA• County Business Patterns www.census.gov/econ/cbp/index.html•D&B Regional Business Directory• Harris Ohio Industrial and Services Directories

Who Are My Competitiors?Who Are My Competitiors?

• Thomas Register of American Manufacturers http://www.thomasnet.com

• Food & Beverage Market Place

• American Wholesalers & Distributors Directory

• Directory of Chain Restaurant Operators

Special DirectoriesSpecial Directories

Main Library96 S. Grant Ave., Columbus, OH 43215645-2ASK • columbuslibrary.org

Science, Business and News is located on the 3rd floor.

Hours are: Mon.-Thu. 10-8, Fri. & Sat. 10-4, Sun. 1-5.

Source of Research InformationSource of Research Information

Are You MarketingAre You MarketingOr Selling?Or Selling?

Marketing and SalesMarketing and Sales

You need to do both but

remember they are separate

activities connected by your

brand and your messaging.

Everything you do to promote your business to get

customers to buy your product/services on a regular

basis.

What is Marketing?

What is Sales?

The exchange of goods or services for an amount of

money or equivalent


Marketing costs money

~

Sales makes money

Everything you do to promote your business to get

customers to buy your product / services on a regular basis

What is Marketing?What is Marketing?

Marketing Your BusinessMarketing Your Business

Set Goals

Identify your target market

Establish Your Objectives

Map out your tactics

Construct your budget

Build your timeline

Execute - Evaluate - Execute

Building Activity Above Your

Sales Funnel

Marketing Is…Marketing Is…

Are You MarketingOr Selling?




something.


If you have a product or

service that helps people you

have an obligation to sell

it to them.

Set The StageSet The Stage

ProspectingProspecting

Make Your Own GameMake Your Own Game

More now than ever before you are able to change the rules of the game through use

of social media tools. These game changing tools can allow you to bring your message to more people than ever before

for less money than ever before.

Make Your Own GameMake Your Own Game

Just having the tools will not make you successful. It is the strategy in employing the tools that will make you successful. By understanding where you want to go

you can come up with innovative ways to promote your concepts, ideas and brand.


How Full is Your Funnel?How Full is Your Funnel?

The Power of Digital The Power of Digital

Know Your Prospect

Build Fans

Convert

Why Participate?Why Participate?

Marketing is changing

The need to spend money on push advertising is diminishing

“Word Of Mouth” is a click away

This is where the magic happens and by magic I

mean SEO and CONVERSION.

Your Website Is CriticalYour Website Is Critical

Your Website Is CriticalYour Website Is Critical

OhioGrowthSummit.comOhioGrowthSummit.com


Networking: Combine pleasure and business. Cold calling: Calling people with no known interest.Trade Shows: Have a strategy to convert Direct mail: Send flyers and information. Referrals: Get people to give you leads. Prospecting clubs: Collaborating with other sales people. On-line sourcing: Finding useful detail online. Your website: Is a very powerful tool. Social Media: On-Line Networking.

NetworkingNetworking

• It’s not about you• Build a relationship• Have to keep moving• Don’t be that Guy/Girl• There is no prize for collecting business cards• Be expected to be there

Trade ShowsTrade Shows

• Go to the conferences and exhibitions where your potential customers go. • Make presentations that will impress them with your

products and services. Give out copies of your paper and other material.• Hold 'clinics' where customers can come and discuss

their difficulties and issues.• Man the stands and talk to as many people as possible.

and draw them into sufficient conversation to discover their potential as a customer • Give out your card, of course. Also get their cards.

Direct MailDirect Mail

• Develop and write marketing material that will appeal to your audience.• Provide clear and easy contact information, such as:

• Web address • Email address • Free phone number • Pre-paid postcard

• Send it through the mail or otherwise deliver it to their door.• Make sure that all calls and messages go to a specialized location that can respond rapidly and knowledgeably. • Quickly follow up on all responses.

ReferralsReferrals

Getting referrals is a preferred method of getting leads. After refusal: After you have been turned away or not made the sale

is a great time to ask for a referral. But why should a person give you a referral when they could easily just blow you off? We generally dislike refusing and turning away other people, so when we say no, we are more likely to agree to give a referral to the sales person.

• After the close: After people have bought from you, they are feeling the post-close warmth and are thus more ready to help you.

• After great service: If you sell someone a great product or give them great service, they will help you in return by referring• Any other time: People are often giving you referrals and don’t know it, pay attention.

Prospecting ClubsProspecting Clubs

• Work together with other sales people to share the burden of prospecting.• You can even do this with sales people from other companies where they are selling complementary products.• You can either work very closely together on a daily

basis or meet up every now and again to discuss how the business and general prospecting is

going. As well as sharing leads, also share methods and ways of converting prospects into customers.

On-Line SourcesOn-Line Sources

• Find information about individuals and organizations who might buy from available information such as their blogs and information on company officers.

• Companies often have web pages on their sites that describe their history, organization and products.

• There are also many useful websites and firms that provide company information, such as Hoover's and Dun and Bradstreet.

• Look also for articles by and other information about the person you are investigating. You might even find their blog.


Cold CallingCold Calling

• Be respectful: You have entered their territory uninvited and must show that you are worthy of their time.

• Go for yes: Getting agreement sets a pattern whereby they are more likely to agree.

• Ask for time: If you ask them for a few minutes and they say yes, they will feel obliged to give you that time.

• Get to benefits quickly: You need to sustain their attention by showing “what's in it for them”.

• Get to next meeting: Success in cold calling often means getting permission to continue the conversation

later• Expect No ~ Keep Moving, It’s a numbers game


• 80% of all new sales people fail because of call reluctance.

• The telephone as your stage.• What is the purpose of your call?• Is your message clear, concise and consistent?• The entire purpose of your approach is to get

invited into the conversation.


• If you had the cure for cancer, how many cancer patients would you approach each day?

• We ask questions to identify or create an opportunity.

• In every call something is being revealed to you. Are you listening for the opportunity?

• Don’t overcome objections. Work with them.• What action do you want this person to take?

The Ohio SBDC at Columbus State

p. 614-287-5294

www.SBDCColumbus.com

For Information on SBDC ActivitiesFor Information on SBDC Activities

Valu Based selling for small business owners August, 2013 session one

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