UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)

UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up

The User Experience

from 30,000ftCOMP33512

Week 02 – Lectures 03/03 Extra

Simon Harper

University of Manchester

Semester 2 – 2012/13

last update: February 6, 2013

The User Experience from 30,000ft 1 / 30


Preamble Pop-Quiz

1. What is the significance Tom’s

Diner in your everyday life?

2. Why is Tom’s Diner significant

for the User Experience?

3. What properties of Tom’s Diner

makes it so significant?

4. Why does the significance of

Tom’s Diner represent ‘Good’

science?Figure 1. ‘Suzanne Vega in ‘Tom’s Diner’’; pg. 17

The User Experience from 30,000ft UX Discussion 2 / 30


Discussion Topics # 1

‘Understanding, Scoping and Defining User Experience: A Survey

Approach’ (10 Marks) – this work will enable you to understand

the scope and the inconsistencies still present within the UX

domain. It will enable you to understand that the definition of UX

is not yet fixed and is someway based on the interpretation of the

practitioner.Effie Lai-Chong Law, Virpi Roto, Marc Hassenzahl, Arnold P.O.S. Vermeeren, and Joke Kort., Understanding,scoping and defining user experience: a survey approach., In Proceedings of the 27th international conference onHuman factors in computing systems, CHI ’09, pages 719–728, New York, NY, USA, 2009. ACM., ISBN978-1-60558-246-7., http://doi.acm.org/10.1145/1518701.1518813., URLhttp://doi.acm.org/10.1145/1518701.1518813.

The User Experience from 30,000ft UX Discussion 3 / 30

...expanded in ‘Discussion Topics’ (pg. 19)

http://doi.acm.org/10.1145/1518701.1518813

http://doi.acm.org/10.1145/1518701.1518813


UX Emergence

I Human Computer Interaction;

I Disparate Fields Coalesce (Psychology, Sociology, Social

Science, Computer Science);

I Creation, Application, Testing;

I UX - Practical HCI (with Benefits).

The User Experience from 30,000ft UX 4 / 30

...expanded in ‘UX Emergence’ (pg. 29)


UX Emergence









UX Emergence









UX Emergence









The Importance of UX

I Users are NOT Silent;

I System conforms to User, not vice-versa;

I Systems are less concerned with generalisability;

I Systems are less concerned with measurable, tangibles;

I More holistic.


...expanded in ‘The Importance of UX’ (pg. 31)







I More holistic.









I More holistic.









I More holistic.









I More holistic.




Modern UX

I More than just tangible factors;

I More than just functionality;

I Moments of Engagement;

I Touch-points;

I Unification of the Scientific and the ‘Romantic’;

I Objectivity Blended into Subjectivity;

I Measurable and intangible.

The User Experience from 30,000ft Modern UX 6 / 30

...expanded in ‘Modern UX’ (pg. 32)


Modern UX




I Touch-points;







Modern UX




I Touch-points;







Modern UX




I Touch-points;







Modern UX




I Touch-points;







Modern UX




I Touch-points;







Modern UX




I Touch-points;







Differences

Table 1. ‘Differences among countries of residence’; pg. 33



The UX Landscape – Statements

Table 2. ‘Twenty-three statements about UX sorted by mean agreement’; pg. 34



The UX Landscape – Comments

Table 3. ‘Analysis of the comments on the picked definitions’; pg. 35



The UX Landscape – Definitions

Table 4. ‘Five definitions used in the survey’; pg. 36



The UX Landscape – Definitions

Table 5. ‘Distributions of the Preferred Definitions’; pg. 38

Figure 6. ‘Definition Preference by Work Place’; pg. 38



The UX Landscape – Timespans

Table 5. ‘Time spans of user experience’; pg. 35



My View

1. Collects people, methods, tools, and techniques from the

wider human factors domain and combines them for practical

application;

2. UX is Practice and Application NOT a Primary Research

Domain;

3. UX is a Secondary Field of study which may show

Emergence;

4. Umbrella term for a Multitude of Specialisms;

5. UX is Observable; further

6. UX describes a software artefact in and holistic way, NOT a

‘layer’ in the route to development.


...expanded in ‘My View’ (pg. 37)


My View

So, my definition (and this may evolve) would be:

“User Experience is an umbrella term used to describe all the

factors that contribute to the quality of experience a person has

when interacting with a specific software artefact, or system. It

focuses on the practice of user centred: design, creation, and

testing, whereby the outcomes can be qualitatively tested

evaluated using small numbers of users.”


...expanded in ‘My View’ (pg. 37)


Let’s Have a Break!

Back in 10 Minutes!

Come see me now if you have

Questions Regarding this Lecture!



People & Computers

Jef Raskin

“Humans are variously skilled and part of assuring the accessibility

of technology consists of seeing that an individual’s skills match

up well with the requirements for operating the technology. There

are two components to this; training the human to accommodate

the needs of the technology and designing the technology to

meet the needs of the human. The better we do the latter, the

less we need of the former.”

The User Experience from 30,000ft People & Computers 16 / 30

...expanded in ‘It’s Complicated!’ (pg. 64)


Perceiving Sensory Information – Vision

M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams &Wilkins, Philadelphia, PA, 3rd ed edition, 2007.


...expanded in ‘Perceiving Sensory Information’ (pg. 65)


Perceiving Sensory Information – Hearing





Perceiving Sensory Information – Touch





Perceiving Sensory Information – Smell (Chemical)





Thinking and Learning – Attention



...expanded in ‘Thinking and Learning’ (pg. 69)


Perceiving Sensory Information – Memory





Perceiving Sensory Information – Exploration




Explicit and Implicit Communication – Explicit / Overt

Figure 19. ‘Visualising Words’; pg. 73


...expanded in ‘Explicit and Implicit Communication’ (pg. 72)


Explicit and Implicit Communication – Implicit / Covert

Figure 14. ‘iOS Development’; pg. 59


...expanded in ‘Explicit and Implicit Communication’ (pg. 72)


Input and Control – General

Keyboard: The primary input device which enables control of

everything via scan codes;

Cursive: Pen based naturalistic input;

Pointing: Mice and trackballs etc.;

Force F/B: Physical feedback;

Speech: Speech to text recognition and control;

Touch: Touch screens, pads, and tablets - including touch

gestures – iPad;

Gesture: 3D gesture recognition - Xbox.

The User Experience from 30,000ft Input and Control 26 / 30

...expanded in ‘Input and Control’ (pg. 74)


Input and Control – Specialist

HOM: Different ways to point;

Blink: Different ways to click;

Gaze/Eye: Different ways to point;

Haptic: Different kinds of feedback;

Immersive: VR;

Suck/Blow: Pressure switches - boolean input;

The User Experience from 30,000ft Input and Control 27 / 30

...expanded in ‘Input and Control’ (pg. 74)


UX Pop Quiz for next week...

1. What is the key focus of HCI?

2. What is the purpose of the UX specialist?

3. What is User Experience and how is it applied?

4. If there are no 100% correct answers in UX, how do we

decide what is right and what is wrong?

5. What are the five key properties of UX?

6. Pick one input modality and describe it.

7. What are the four main sensory channels, and briefly explain

them?

The User Experience from 30,000ft Wrapping Up 28 / 30

...expanded on pg. 40 and on pg. 79


To Do for next week...

1. UX Pop Quiz (pg. 40) Discuss Next Week; and

2. Read your notes up to the end of ‘It’s Complicated!’

(pg. 79), ’Building Under the Umbrella’ we’ll be looking at in

a couple of weeks.



Any Questions?

Simon Harper 2.44 Kilburn Building

0161 275 0599 (OR x50599)

[email protected]

Office Hours: Friday 14:00–18:00

Figure 93. ‘Simon Harper –Your Mild-Mannered CourseTutor’; pg. 326


...expanded in ‘Contact’ (pg. 326)

[email protected]

UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)

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