USER MANUAL VER 1.0 Verfied & Distributed by HCL SERVICES ...lakit.nic.in/documents/COMPUTER_AMC/HCLCallCentreUserManualU… · HCL Turbo Track Complaint Registration System for UT

HCL Turbo Track Complaint Registration System

for UT of Lakshadweep

AMC Ref No: F.No: 2/7/2012-LITSS

HCL Services Ltd – for specific customer’s use only 1

USER MANUAL VER 1.0

Verfied & Distributed by

HCL SERVICES LTD – LCS

REGION - KOCHI

HCL Turbo Track Complaint Registration System

for UT of Lakshadweep

AMC Ref No: F.No: 2/7/2012-LITSS

HCL Services Ltd – for specific customer’s use only 2

Application Name: HCL Turbo Track

URL : http://210.212.230.20:8081 ( Use internet explorer only).

User ID : litss , Password : litss

Detailed Diagram & Screen Short for incident / Complaint registration.

Login Screen �

Type username & password : litss/litss

HCL Turbo Track Complaint Registration System

for UT of Lakshadweep

AMC Ref No: F.No: 2/7/2012-LITSS

HCL Services Ltd – for specific customer’s use only 3

Home Screen

Click on Incidents ����

HCL Turbo Track Complaint Registration System

for UT of Lakshadweep

AMC Ref No: F.No: 2/7/2012-LITSS

HCL Services Ltd – for specific customer’s use only 4

Click on New Incident ����

Click on Emloyee ����Select the department����

HCL Turbo Track Complaint Registration System

for UT of Lakshadweep

AMC Ref No: F.No: 2/7/2012-LITSS

HCL Services Ltd – for specific customer’s use only 5

Select the Asset Tag���� Every Equipment is mapped with an asset tag internally.

Select the Category����Sub Category����Item����SLA Code����And type the problem title & detailed

description. (Pls mention contact person & Contact number in this for future reference & follow up).

HCL Turbo Track Complaint Registration System

for UT of Lakshadweep

AMC Ref No: F.No: 2/7/2012-LITSS

HCL Services Ltd – for specific customer’s use only 6

Incident is registered with ticket number

CCN201403120002

Our call desk representative will contact you further.

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