1 Copyright © 2016 HCL Technologies Limited | www.hcltech.com HCL Technologies Confidential Ajit Kumar, President, Application Services, HCL Technologies MODERN APPLICATION SERVICES - POWERING THE 21ST CENTURY ENTERPRISE
1 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
Ajit Kumar, President, Application Services, HCL Technologies
MODERN APPLICATION SERVICES - POWERING THE 21ST CENTURY ENTERPRISE
2 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
AGENDA
HCL’s Application Services Business Snapshot 1
Key Market Trends and Shifts – Application Services 2
HCL’s Response and Success Stories • Digital Platforms
• Enterprise Cloud Services
• Application Management Services
3
Industry Domain Expertise 4
5 Conclusion
3 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
HCL’S APPLICATION SERVICES BUSINESS SNAPSHOT
$2.5B I L L I O N
31C O U N T R I E S
40K+P E O P L E
3 Core Practices to cover the entire Applications portfolio and to support the Digital Transformation journey: Enterprise Package Services I Application Development I Application Managed Services
Practices
Digital | Security | Cloud | IoT | Enablers
Public Services | Manufacturing | Life Sciences | Consumer Services | Financial Services
Utilities| Oil & Gas | TTL | Hi-tech | Automotive | A&D | Pharma| Healthcare | Retail | CPG | Telco | MPE | Insurance | Banking | Capital MarketsIndustries
4 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
HCL Rated as a Global Leader in Gartner Magic Quadrant for SAP Implementation Services, Worldwide, 2016
HCL Rated as a Global Leader in the Forrester Wave for North American and EMEA Applications Outsourcing Services, 2014
HCL Rated as a Global Leader in IT Outsourcing in Global Banking –Service Provider Landscape with PEAK Matrix™ Assessment 2016
HCL Rated as a Leader in Zinnov’s Media & Entertainment Global Service Providers Rating for Gaming, Entertainment , Marketing & Advertising, 2016
HCL Rated as a Global Leader in the IDC MarketScape: Worldwide Big Data Consulting and Systems Integration Services Vendor Assessment, 2016
HCL Rated as a Leader and a "star performer” in IT Outsourcing in Life Sciences Industry – Service Provider Landscape with PEAK Matrix™ Assessment 2015 report.
HCL Rated as a Global Leader in IDC MarketScape : Application Modernisation for Digital Transformation, 2016
HCL Rated as a Global Leader in IDC MarketScape: Cloud Professional Services
KEY MARKET RECOGNITIONS
Recognized as a Market Leader Across Emerging Technology And Industry Portfolio
SAP
ApplicationOutsourcing
Banking
Media &Entertainment
Big Data
LifeSciences
Cloud
ApplicationModernization
5 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
Disruption of Digital Technologies and Cloud and the Continued focus on Application Management
KEY MARKET TRENDS AND SHIFTS
6 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
KEY MARKET TRENDS INFLUENCING THE APPLICATION LANDSCAPE
HCL recognizes 3 key market trends driving growth for the 21st Century Enterprise
CLOUD
DIGITAL
APPLICATIONSMANAGEMENT
Market opportunity for public & private cloud will be $250Bn+ in next 5 years
Digital Transformation spend to reach $2.1 trillion by 2019
ADM Market at $72.8 Bn in 2016 with grow at 5.6% CAGR by 2020
Sources: Gartner (Aug 2015). Press Release: Gartner Says Modernization and Digital Transformation Projects Are Behind Growth in Enterprise Application Software MarketGartner (2015) - The Gartner Scenario for IT Services Providers: The Digital Future of IT Services; Gartner (2015) – The 2015 CEO SurveyHfS research (2016)
7 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
DIGITAL TRANSFORMATION - THE MAIN DRIVER FOR APPLICATIONS GROWTH
$80$280
$800
$2400
$100$324
2013 2018
Cloud API Mgmt ServicesaPaaS PlatformsbpmPaaS
Digital Transformation spend to reach $2.1 trillion by 2019
Digital
of CIO’s consider BI & Analytics as their Top IT Spending Priority
of organizations to have 50-100% of their App Portfolio transformed to web based apps
Glo
bal
Sp
end
($
Tri
llio
n)
67%40%
Worldwide spending on Enterprise Application software will grow to $221 billion by 2019 driven primarily by digital transformation projects with focus on modernization and functional expansion
$0.83
$2.10
2014 2019$17.6$20.5
$24.1
2015 2017 2019
BI and Analytics Spend to reach $24.1bn by 2019
Glo
bal
en
terp
rise
sp
end
($
bn
)
BI & Analytics
Spend across key segments will triple by 2018
Glo
bal
Sp
end
($
M)
Application Modernization
70+%of businesses are being forced to modernize their environments to handle emerging digital platforms
of organizations will deploy advanced analytics to improve decision-making75% of new BI platform spend will be on
Modern BI platforms
60% of IT services growth will be attributed to digital technologies
85% The expected CAGR of Modern Apps to2019 as it continues to be a top investment8%
8 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
CLOUD - TRADITIONAL APPLICATIONS SPENDING HAS SEEN RADICAL SHIFTS
• Within 5 years, the market opportunity for public & private cloud will be $250Bn+
• Enterprises are increasingly shifting to alternative Cloud and hybrid based models with Gartner indicating that these consumption models will account for over 50% of new projects
Key Cloud Trends
• This shift away from Legacy IT Services will drive Cloud Application Services to grow 20% to reach $37.7bn in 2016
• Cloud ERP is expected to increase at CAGR of 8.30% over the period of 2016-2021 presenting significant Cloud Services opportunities for HCL
Delivering the ‘Perfect Integrated Enterprise’ underlined by Cloud
STRATEGY
Transforming into a ‘Mobile and Cloud First’ company with Azure, Cloud, IoT, and mobile technologies
Becoming the Cloud First vendor competing solely against pure-play Cloud competitors and
not SAP
SAP Cloud Subscriptions forecasted to overtake traditional SAP software licenserevenue in 2017 and Cloud revenue will
reach 63%-65% of total revenue
SPOTLIGHT
Dynamics365 will launch this FY to drive more mindshare in the Cloud market
Commitment that ‘All our Apps will be Cloud Apps’ by Oracle’s co-CEO
SAP, Microsoft and Oracle are executing bold Cloud strategies
9 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
APPLICATION MANAGEMENT SERVICES CONTINUES TO REPRESENT SIGNIFICANT OPPORTUNITIES
• Application Development and Maintenance (ADM) volumes continue to increase
tempered by pricing pressure and some insourcing, but the market continues to
grow faster than other segments in IT Services
• ADM Market in 2016 – 72.8 BN USD
5.6%
3.0%
6.2%4.8%
3.9%
-2.2%
0.2%
4.5%
ADM CRM F&A HR IndustrySpecific
IT InfrastructureMgmt.
Other ITServices
ProfessionalServices
CAGR 2015 - 2020
Source: HfS Research, 2016
10 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
Digital Platforms, Enterprise Cloud Services and Application Support and Maintenance
HCL RESPONSE & OFFERINGS
11 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
HCL MARKET ALIGNED APPLICATION SERVICES STRATEGY
ApplicationsManagement
DIGITAL PLATFORMS &ANALYTICS
ENTERPRISE CLOUD
• Digital Engagement Platforms
• Modern Application Development
• Analytics
• SAP Cloud• Oracle Cloud• Microsoft Cloud
• Application Maintenance and Support
DOMAIN AND VERTICAL EXPERTISE
12 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
DIGITAL PLATFORMSReimagining the business through Digital Engagement Platforms, Modern Application Development, Analytics
13 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
“BEYONDIGITAL” – A BROAD-BASED DIGITAL TRANSFORMATION UNIT
21 CE ENTERPRISE• EXPERIENCE-CENTRIC• AGILE & FLEXIBLE• REDUCED TCO
UI/UX MANAGEMENTManaged experience through experience interfaces throughout value-chain driving Experience Transformation
DIGITAL PLATFORMSModular platform engg., integration & modernization driving Application Modernization/Transformation
INTELLIGENT ANALYTICSBig Data & Real-time Analytics driving Insights Transformation
DESIGN THINKINGUser-experience driven multi-modal design thinking driving Business Transformation
15,000+ Practitioners 100+ Customers 6 Innovation Centers
14 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
SERVICE PORTFOLIO
DIGITALMARKETING
DIGITALCOMMERCE
MODERNAD
• Digital Blueprinting Consulting
• Multi-Channel Experience
Implementation
• Web Content Management
• Digital Asset Management
• Personalization and A/B
Testing
• Multi-Channel Campaign
Management
• Analytics
• Omni-Channel Commerce
Experience
• Webstore/Storefront
Implementation
• Shopping Cart Experience
• Guided Selling
• Order Management
• Fulfilment
• Warehouse
Management/Instore/Dropshipper
• Analytics
• Digital Command Centre
• Cloud AD
• Internet Scale App
Dev
• Low Code Platforms
• API
• Agile
• DevOps
• Big data led analytics
• Visual Intelligence and
data discovery
• Data Science, Data
Quality & Data
Management Services
• EPM Services
ANALYTICS
BIG BYTES I DMF IR2D2 I BAS EDGE
ALMSmart I PRIZM® IDAT™
IllumInfoBrandeX Tools& IPs
15 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
SUCCESS STORY: FASTEST GROWING WIRELESS CARRIER IN THE USA
Business Need: An agile IT environment that allows the company to have extreme agility in launching programs conceived by business. On majority of programs, we achieved Concept to launch in 90 days.
Delivered Outcome:• 13 industry leading programs launched in the last 3 years• Client had a significant subscriber growth and added 2.2 million customers in the Q1 2016• Improved visibility on supply chain data by combining all the sources , analyzing the impact of the programs,
and increasing the speed of adoption.
How?:• Created a Digital Business Platform powered by API, Agile Development, DevOps, Cloud and Legacy
Modernization to deliver multiple business transformation programs such as free international calling, anytimeupgrades, no contract plans, data rollover, unlimited music and movie streaming
• Legacy Modernization and API used to layer the core capabilities provided by legacy systems.• UX design and development on Adobe Experience Manager.• One of the industry’s largest big data lake to consolidate, perform analytics and develop insights on all the data.
16 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
SUCCESS STORY : USER EXPERIENCE PLATFORM - LEADING FINANCIAL SERVICES ORGANIZATION
Business Need:• Speed to market• Proactive problem solving, Need for innovation• Improve long project inception process and planning big projects• Resolve lack of decision making and disconnect between IT and business• Improve customer satisfaction
Delivered Outcome:• 100% increase in speed (velocity), reduction in defect, continuous customer feedback• A 56% increase in the volume of online customer traffic• Significant impact in driving an approximate 20% increase in Net Promoter Score (NPS) • 20% Increase in the number of customer interactions now carried out via online or mobile channels
How?• At the core of digital transformation strategy is the cXstudio: HCL Co-Innovation Centre. • Faster speed to market through a supplier consolidation, fixed retained capacity, automation, increased collaboration, CI/CD• Innovative thinking by introducing regular Hackathon, design technique, short delivery cycle, Inspect-and adapt . Consistently
monitor business value and trigger change initiatives• Digital cultural: Being agile over doing agile, From project to MVP, Talent acquisition, Purpose / Value stream based team, Driving
business value• Listening to voice of customer, CX panel, AB testing, Prototyping, Cross platform service design, real time dashboard
17 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
Differentiation through HCL’s “walk to the cloud’ strategy
ENTERPRISE CLOUD SERVICES - ERP ON CLOUD
18 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
SAP CAPABILITY SNAPSHOTWE ARE A LEADING SAP SI AND GLOBAL TIER 1 SAP PARTNER
CONSULTANTS
9,000+CUSTOMERS
350+GLOBAL COVERAGE
31 CountriesAVG. EXPERIENCE
15+ YEARS
Multiple dimensions of HCL’s partnership with SAP
• SAP Global Sales Partner
• SAP Certified Systems Integrator
• SAP Endorsed Business Solution (EBS) Provider
• SAP Global Strategic Cloud Partner
• SAP Global Managed Mobility Partnership
• SAP Value Added Reseller (VAR)
– U.S (Gold level) / Singapore / Malaysia / Australia
• Partner Managed Cloud Provider
• Silver level Hybris Partner
A GLOBAL TIER 1 SAP PARTNER FOR 18+ YEARS CONTINUED INVESMENT IN OUR GLOBAL DELIVERY CAPABILITIES
Brazil South Africa
Singapore
Malaysia
Philippines
China
Finland
Poland
NorwayIreland
UK
Puerto Rico
Mexico
Washington
North Carolina
Michigan
New Jersey
New York
INDI
A
TexasCalifornia
India
Delivery Locations (10)
Delivery Locations
Outside India (40)
Legend:
DELIVERING LARGE AND COMPLEX ENGAGEMENTS ACROSS MULTIPLE INDUSTRIES
Oil & Gas
Public Services
Travel, Transport & Logistics
Utilities
Telecom, Media, Publishing & Entertainment
Retail
Consumer Services
Consumer Packaged Goods
Aerospace & Defence
Manufacturing
Hi-Tech
Process & Chemicals
Industrial Automotive
Life Sciences
Pharmaceuticals
HealthcareMedical Devices
Financial Services
Insurance Banking
Capital Markets
19 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
HCL’S SAP CLOUD OFFERINGS
SAP HCP & HCI PaaSSAP Cloud SaaS Solutions
SAP Cloud IaaSSAP Fiori / UI5 / MobilitySAP Real-time Analytics
HCL Engagement & Commerce PracticeHCL Activate+ Enhanced Agile Methodology
HCL DevOps for SAPHCL ERPaaS
HCL Cloud Managed Xperience PlatformHCL Industry Cloud Micro Extensions & Products
OutcomeBased
ServiceOriented
ExperienceCentric
EcosystemDriven
Agile& Lean
An HCL SAP Digital Customer, is a 21st Century Enterprise
Customer ExperienceEnterprise Experience
Billions of connected ThingsActionable Real-time Analytics
Universal MobilityEnterprise Agility
20 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
MICROSOFT DYNAMICS CAPABILITY AND IP’S SNAPSHOT
PowerObjects, an HCL Company, is the Leading Provider of Dynamics CRM Services Worldwide
CLOUD IP:POWERPACK
CRM IP:SERVICES & EDUCATION
31 unique CRM PowerPack add-ons in AppSource with a total of 296,536 subscribed seats
188 PowerSuccess customers and 1,417 hours of CRM University Training delivered
235 Practitioners 1,384 Customers
• PowerMailChimp: Integrates 3rd party bulk email provider MailChimpwith Dynamics CRM
• PowerSurveyPlus: CRM marketing automation add-on enables customer feedback straight into CRM
2012-2015 Microsoft Dynamics Partner of the Year
• PowerSuccess: PowerSuccess customers buy CRM services on a subscription basis
• CRM University: CRM educational options include fee-based, in-person, online, and self-directed trainings
21 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
SUCCESS STORIES
CLIENT SOLUTION VALUE DELIVERED PLATFORM
Large Australian
retailer
HR Transformation Program with SAP SuccessFactors
• Design, develop, deliver and implement a fully
operable HCM solution for its 198,000+ employees
• Transformation of the people function
• Data and insight on people and the
organization to drive decision making
• 99.5% on time accurate payments
SAP CLOUD
American
technology
company
specializing in
data and storage
networking
Oracle Cloud HCM Implementation
Deployed Oracle HCM Cloud solution for:
• Goal Setting , Performance Management,
Compensation Management, Workforce Directory
• Co-existence architecture HR2HR Interface between
Fusion and EBS 11.5.10
• Monitored and managed the overall
performance management process,
reducing overall process time
• Implemented Beta Version of Fusion
HCM for Brocade & also helped in
enhancing the product.
Oracle
CLOUD
Leading
beverage
company
• Microsoft Dynamics CRM Online for handling
customer support cases and case escalation in their
call center
• Integration of customers’ third-party appeals
generator via SFTP and custom .NET code
• Custom case stage and structure for each appeal
• Better online interface for customers
resulting in higher customer satisfaction
• Automated QA bucket enables QA team
to review 20% of completed appeals for
review and finalize
MICROSOFT
Cloud
22 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
Application Support and Maintenance Differentiation through HCL’s DRYICE™
APPLICATION MANAGEMENT SERVICES
23 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
APPLICATION SUPPORT & MAINTENANCE SERVICES: DIFFERENTIATED BY HCL’S DRYICE™ FRAMEWORK
IMPROVED STABILITY USER EXPERIENCE SERVICE EFFICIENCY
OUTCOMESIMPLEMENT
TOU
CH
LOW
HIG
H
STAG
E 2STA
GE 1
PORTFOLIO MANAGEMENT
PORTFOLIO MANAGEMENT
DIGITAL ASM
ZERO TOUCH SUPPORT
RIGHT SIZING
PERFORMANCE MANAGEMENT
PROACTIVE & PREDICTIVE DELIVERY
Power
Business Aligned Support
Workload Reduction and
Extreme Automation
Guaranteed Stability &
Operational Efficiency
Powered by
ASSESSMENT
Critical Business Process Heat Map
run. ADVISOR tool led assessment
Implementation Road Map
24 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
APPLICATION SUPPORT & MAINTENANCE SERVICES: DIFFERENTIATED BY HCL’S DRYICE™ FRAMEWORK
ENGAGE + COLLOBORATE
PREVENT +HEAL
OPTIMA
Right Sizing
StepUP
Performance Management
ProInsights
Proactive & Predictive Delivery
Lucy
Self Help
KelvinDigital Assistance & KB Generation
UniMonUnified Monitoring
VISUALIZE + INSIGHTS
SENSE + ACT
ITPA
KeDB / SOP / Runbook Automation
Optibot
Self Service
ProcessWatch
Business KPIs monitoring
Plan & PortfolioPortfolio & Planning
practice
AppMonApplication Performance Monitoring
ExpMonDigital Experience Monitoring
25 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
SUCCESS STORY – APPLICATION MANAGEMENT FOR A LARGE INVESTMENT BANK
A large global Investment Bank
The Client had an objective to reduce the run cost by 45% and move from a manual support model to a future ready automated support
environment
CLIENT
• Implementation of trading system for creditderivatives; Re-engineering of entire credit andmarket risk platforms
• Usage of HCL Peak for SUMMIT test Automation
• Asset monetization of research & content Mgmtplatform
• Automation in support, development, release &deployment, integrated service desk and test areas
• Established a FEG group (Financial Engineering group)focused on Risk methodology analysis and design.
• Developed Risk computation methodologies based onmarket / regulatory inputs
• Evaluated corporate action workflows and optimizedthem, improving turnaround time by 30%.
• Setting up innovation labs to speed up thedevelopment in conjunction with business
SOLUTION
• Cloud onboarding of legacyapps
• Cost reduction in support by70% over 8 years
• Development costs reducedby 35% through new andinnovative pricing constructs
• Transformed the event andbatch monitoring functions byadoption of Automationacross the live cycle. Reducedefforts by 30 – 40% due toautomated monitoring,problem identification andreal time dash boarding.
VALUE DELIVERED
26 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
SUCCESS STORY – APPLICATION MANAGEMENT FOR A LARGE FINANCIAL INSTITUTION
One of the largest Swiss based Financial
Institution
The Client had an objective to reduce the overall cost by 30% –
40% and sunset legacy applications
CLIENT
• Setup an Application Management utility globallycovering RTB, and CTB services for InvestmentBanking and Wealth Management (Americas)
• Faster problem management and measurementof business KPPs using AppDynamics + Splunkintegration
• Finance Transformation involving IT andOperations - make Finance and Risk reportingmore efficient, by integrated transformationacross Ops and Technology
• Setup of Business Service Center - Locationassessment and Consulting; setup of bank center,with ancillary services managed by HCL
SOLUTION
• Cost Take Out of $150Mn+
• Committed upfrontproductivity of 34%,with an applicationbased pricing construct
• Delivering an additionalbenefit of 20% oncommitted productivity
VALUE DELIVERED
27 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
Domain Knowledge & Skills
INDUSTRY PERSPECTIVE
28 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
FINANCIAL SERVICES - DOMAIN EXPERTISE
DOMAIN CONSULTANTS1,500+
CUSTOMERS40+ strategic relationships
ENGAGEMENTS500+
• Digital• Legacy Modernization• ALT ASM/ AD/AE• Risk, Comp & Analytics• Back Office Operations• Infrastructure Mgmt.
ApplicationServices
BusinessOperationServices
InfraMgmt.
Services
• Trading, Retail Brokerage
• Clearing & Settlement
• Reconciliations• Depositories &
Custodians• Asset & Investment
Mgmt.• Wealth Mgmt.
Insurance Services
Industry Specific Solutions / IP
• End-to-end Research Management Solution to enhance collaboration and reduce time to market
• Real-Time access to variety of research content in customer preferred format
InvesITTM
• Local and global custody solutions• Full compliance with MiFID regulations• Configurable system parameters for faster
customization and less time to market
TradeXek
• HCL – CSC JV for core Banking modernization
• Multilayered Modernisation solutions for Systems of Innovation, Differentiation and Record
CeleritiFinTech
• Retail Banking CRM Platform jointly developed with Microsoft
• Enhances segmentation, provides differentiated offerings and analytics
FinEdge
Industry Service Portfolio
• Agency Mgmt.• Actuarial• Underwriting• Policy Administration• Claims Mgmt.• Sales
• Lending & Mortgages
• Core Banking• Multi Channel• Trade Finance• Cards
Banking Services Capital Market Services
• Test Automation Framework for COTS products like Summit
• Automates test cases and reduces testing effort by 30-40%
HCL PEAK
29 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
MANUFACTURING & HI TECH - DOMAIN EXPERTISE
DOMAIN CONSULTANTS300+
CUSTOMERS400+
ENGAGEMENTS225+
Industry Service Portfolio
Hi TECH MANUFACTURING• STORAGE, NETWORK• CHIPS, INSTRUMENTATION
Industry Specific Solutions / IP
AUTOMOTIVE• AUTO MANUFACTERS• TIER 1 PART SUPPLIERS
PROCESS MANUFACTURING• CHEMICALS• PAPER, METAL, GAS
INDUSTRIAL MANUFACTURING• CONSTRUCTION, CONTROL SYSTEMS• SECURITY, HEALTHCARE
HI TECH • ISV• ONLINE
IoT, Predictive Analytics, Next Gen Supply Chain, Customer & Partner Engagement, Digital Commerce
Customer Experience Transformation
Framework
Enables B2B companies to implement Commerce
Platforms for Partner and Customer Commerce.
Some of the solutions in this framework
include: BrandX , Guided Selling Accelerator,
Universal Content Migrator, Headless Commerce
Integrator, Connected Commerce Integrator
Serv Smart
Reduces Post Sales revenue leakage in
Parts, Consumables and Services for After
Market. Also increases customer
satisfaction and Asset Uptime
Direct impact to critical KPIs like MTTR,
Service Response Time, Maintenance Cost
leveraging Field Sensor Data etc.
iMRO for Complex Asset Management
• Offers a comprehensive range of functionality across the six core MRO process areas of Customer Engagement, Maintenance Engineering, Scheduling, Operations, Supply Chain and Support
• Reduces risk, time and cost for customers who are extending their existing SAP footprint to engineering, operations and maintenance
Supply Chain Visibility
Set of solutions (iSCM, GVP, iVision,
Touchstone) that enables visibility across
the supply chain network, i.e. regions,
processes, partners and suppliers
Pre Built Dashboards – KPIs - Process Maps
enables quick implementation
30 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
CONCLUSION
31 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
CONCLUSION
• Disruptions on account of cloud, digital and next generation application managementtruly represent a significant opportunity for application services providers.
• Given HCL’s application business there are natural synergies for us to take advantage ofthis trend.
• Our Beyond Digital, Analytics and IoT capabilities represent opportunities to furtherenhance our ability to take advantage of the above opportunities.
• Cloud services have a substantially different profile to those offered by on premiseapplications.
• Digital transformation are usually done iteratively and in small bursts that offers uniquechallenges.
• Proliferation of technologies is something that poses its own unique asks.
• Vendor consolidation has its risks when one is a challenger.
32 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
THANK YOU