USE THE POWER OF CALLING TO EASILY GETTING IN TOUCH WITH THE CLIENT YOU WANT & GROW YOUR BUSSINESS

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InfoWorld is a division of Haware Ventures Pvt Ltd. is a bpo/kpo company with office in Vashi, Navi Mumbai, India. We started our journey in the year 2007 & we are going good…….

InfoWorld is multi-lingual BPO and KPO service provider offering a diverse range of Voice and Knowledge Services. InfoWorld has built its reputation by adding value and improving processes, thus enhancing the productivity for their clients consistently, exceeding the deliverables and increasing their competitive edge.

Our expertise and in-depth knowledge in the BPO and KPO business offerings enables us to provide innovative and cost effective solutions to our clients.

InfoWorld has carefully selected technology enablers to ensure that client-defined service levels for performance, compatibility, stability, reliability, security and business continuity are maintained.

InfoWorld as invested in the best possible Telecom and IT tools to mitigate client concern over Data Protection and Security. InfoWorld also offers multiple options to clients while choosing the hosting locations and data management facility.

Our main differentiator has been our ability to successfully migrate programs at optimum cost, minimizing the learning curve and exceeding client expectations. The in-depth knowledge and experience we have gained over the last six years servicing various geographies and multiple business verticals are available for easy arbitrage.

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Info World intends to provide contact center services of impeccable quality to its clients by using latest technologies and tools with futuristic approach. By incessantly striving for betterment in the quality, we aim to establish ourselves as providers of qualitative contact center services. The main aim of our business is to provide the value for money service in terms of voice accent, quality of agents, English speaking ability and common sense.

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WHY YOU NEED WHY YOU NEED INFOWORLD?INFOWORLD?

INFOWORLD

CUSTOMIZATION

ENHANCED SERVICE QUALITY

LARGR TALENT POOL

Labor Arbitrage:

Cost Savings

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A leading BPO services provider located in Navi Mumbai, a premier

Offshoring hub Subsidiary of a large Corporate group

Service offeringsVoice ServicesBack Office Services

International Markets serviced • United States of America• United Kingdom• Australia

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Industry FocusIndustry Focus

Healthcare

Telecom

Media and Entertainment

Banking and Financial Services

VoiceServices

VoiceServices

Back OfficeService

Back OfficeService

HorizontalsHorizontals

VoiceTelemarketing

Sales Lead GenerationCollection Calls

Surveys /Data Collection

BACK OFFICEMortgage/loan processing

Billing/Coding

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• The state-of-the-art Haware’s InfoTech park (Info world) are located near Vashi railway station, Navi Mumbai (area 11600 Sq. Feet). Currently 100 seats in function and 250 seats to go live…

• Ideal working space for offices, software units, call centers, BPO’s and service centers with immediate high speed connectivity.

•Conference and training facilities with multimedia projection systems for presentations.

•Also include special areas for IT exhibitions, restaurants and business centers.

• Strategically located on the Maharashtra Knowledge corridor and easily accessible from Mumbai Airport/Railway station.

•Plan for new center outside Mumbai.

•Adequate resources to expand capacity.

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• 4+4 MBPS Leased Line to ensure uninterrupted link-up as well as 4+4 MBPS Leased Line to ensure uninterrupted link-up as well as adequate speed.adequate speed.

• Predictive DialerPredictive Dialer

• High End IBM, HP Servers for Databases, Email, CTI and other High End IBM, HP Servers for Databases, Email, CTI and other applications (SQL server etc).applications (SQL server etc).

•  World Class Network Operations Center with Well Equipped World Class Network Operations Center with Well Equipped Server Rooms Server Rooms

• Gigabit Ethernet based LAN with P-IV Desktops for Agents Gigabit Ethernet based LAN with P-IV Desktops for Agents

• SSL VPN and Data encryption for secured upload / download.SSL VPN and Data encryption for secured upload / download.

• 24 hrs power back up.24 hrs power back up.

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Agent StationVoice, Back office

And/or Web

End Users

Client

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BCP TEAMS

Project Initiation

ProjectOrganization

• Risk mitigation strategies

(Fortification, Risk Transfer)

• Redundancy & Backup

measures (Technology,

Operations and HR)

• Network & Equipment

monitoring (Failure

detection, Alerting

mechanism, escalation

procedures)

• Emergency re-routing (Dual

connectivity, auto transfer)

• Infrastructure support

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•Dedicated Operation Managers to each Dedicated Operation Managers to each process with strong domain expertise. process with strong domain expertise.

• Managers : Team Leaders ratio is 1: 2Managers : Team Leaders ratio is 1: 2

• Team Leader : Agent is 1:10Team Leader : Agent is 1:10

• Dedicated Agents to each processDedicated Agents to each process

• Dedicated Trainers for each process.Dedicated Trainers for each process.

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Enabling Total ReliabilityEnabling Total Reliability

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Physical SecurityPhysical Security

Physical Access restricted Electronically

Closed Circuit Television Cameras

Blocking of Output Device

Facilities Manned 24x7x365

Physical Access restricted Electronically

Closed Circuit Television Cameras

Blocking of Output Device

Facilities Manned 24x7x365

Technology SecurityTechnology Security

• Encryption for links connecting to all client networks

• Firewalls located on all networks

• Intrusion detection systems

• Data Backup

• Encryption for links connecting to all client networks

• Firewalls located on all networks

• Intrusion detection systems

• Data Backup

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Operations

Team Deployment & Orientation

Process Deployment

Review & Audit

Improve

Ori

ent

Actionize

Process Control Document / SoW

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Our Quality program is a disciplined methodology for defining, measuring, analyzing, improving, and controlling the quality of our processes and services. The team focuses on enhancing SLA metrics, productivity, and quality through call monitoring and data analysis.

We Process Excellence Department ensures that:o Continuous improvement of the processes – Tools and Systemso Variations are tracked and controlled on a regular basis – Appropriate checks and follow ups are done to ensure efficiencyo We focus on quality results in: o Excellent and Reliable Service Deliveryo Streamlined Operations that Ensure Customer Satisfactiono Efficient Business Processeso Training and Development of the Team

The Quality life Cycle includes broadly: o Call Evaluations –Live calls and screen barge-inso Digital recording and monitoring of the calls – Record reference and training purposes. o Feedback sessions- Coaching and mentoringo Periodic Audits

We believe in delivering numbers with Quality and focus to enhance Customer services to our customers. We continuously work to enhance current quality practices and share the learning with our customers to create new benchmarks.

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Sr. CSE

TEAM LEADER / QUALITY ASSOCIATE/TRAINER

HR/Operation Manager

CSE

DIRECTOR

GENERAL MANAGER

Process Head/Process Manager

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Knowledge CenterVASHI InfoTech Park 5th Floor , Plot 16,Sector 30A , Vashi, Navi Mumbai – 400705, IndiaWebsite:- www.infoworldbpo.comEmail: [email protected] – 61163500

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“We work to make difference to the way people live”.

Vision – Anticipating change and seeing possibilities beyond today’s challenges.

“We do not do different things, we do things differently”

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