UNTERNEHMENSBERATUNG & WIRTSCHAFTSTRAININGS HARRAMACH & PARTNER Cordially Welcome to the Presentation „A successful Project of HR Development with the ProCredit Bank“ Niki Harramach, Dr. General Manager of HARRAMACH&PARTNER, Spokesman of the Austrian BusinessTrainers within the Austrian Chamber of Economy Sarajevo, Dec 14th, 2005
UNTERNEHMENSBERATUNG & WIRTSCHAFTSTRAININGS H ARRAMACH & P ARTNER Cordially Welcome to the Presentation „A successful Project of HR Development with the.
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UNTERNEHMENSBERATUNG & WIRTSCHAFTSTRAININGS
HARRAMACH & PARTNER
Cordially Welcome to the Presentation
„A successful Projectof HR Development
with theProCredit Bank“
Niki Harramach, Dr.General Manager of
HARRAMACH&PARTNER, Spokesman of the Austrian
BusinessTrainers within the Austrian Chamber of
EconomySarajevo, Dec 14th, 2005
Train-the-TrainerSeminar
Vienna, Feb. 20, 2005
UNTERNEHMENSBERATUNG & WIRTSCHAFTSTRAININGS
HARRAMACH & PARTNER
The oldest and biggest „Austrian Headquartered“ Trainers Network
in CEE/SEE
UNTERNEHMENSBERATUNG & WIRTSCHAFTSTRAININGS
HARRAMACH & PARTNER
UNTERNEHMENSBERATUNG & WIRTSCHAFTSTRAININGS
HARRAMACH & PARTNER
The ProCredit BankBosnia & Herzegovina
HR Development Project
Given Situation
• A changing and competetive banking environment
• A highly complex economic and legal frame
• Introduction of a new product portfolio
UNTERNEHMENSBERATUNG & WIRTSCHAFTSTRAININGS
HARRAMACH & PARTNER
Objectives
* Strenghten sales forces
* Improve customer service
* Increase sales
The ProCredit BankBosnia & HerzegovinaHR Development Project
UNTERNEHMENSBERATUNG & WIRTSCHAFTSTRAININGS
HARRAMACH & PARTNER
The ProCredit BankBosnia & Herzegovina
HR Development Project
Procedure
1. Briefing2. Designing3. Commitment 4. Core Seminars5. Follow Up Sessions
UNTERNEHMENSBERATUNG & WIRTSCHAFTSTRAININGS
HARRAMACH & PARTNER
The ProCredit BankBosnia & Herzegovina
HR Development Project
Target Groups
1. - Supervisors- Branch Managers- Heads of Offices
2. - Account Managers - Client Advisors - Cashiers
UNTERNEHMENSBERATUNG & WIRTSCHAFTSTRAININGS
HARRAMACH & PARTNER
The ProCredit Bank Bosnia & Herzegovina HR Development Project
Contents
1. - Leadership - Teamwork - Conflict Management - Motivation - Communication - Time Management
2. - Basics of selling process - Sales methods and techniques - personal awareness - Sales organization - Time management - Communication (including conflict management
UNTERNEHMENSBERATUNG & WIRTSCHAFTSTRAININGS
HARRAMACH & PARTNER
The ProCredit BankBosnia & Herzegovina
HR Development Project
Methods:
•Methods of interactive experiential learning
• Short personal tests
• Examples and cases out of practise
• Practical techniques which can directly transfer the learning to the job
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