UNIVERGE UX5000 to UNIVERGE SV8100 Migration …ws1.necii.com/ux5000/dealer_area/documents/software/UX...ii Table of Contents _____ Issue 1.0 SV8100 Chapter 3 Features Section 1 UX5000

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UX5000 to SV8100 Migration Manual

NDA-31101Issue 1.0

®

NEC Corporation of America reserves the right to change the specifications, functions, or features atany time without notice.

NEC Corporation of America has prepared this document for use by its employees and customers.The information contained herein is the property of NEC Corporation of America and shall not bereproduced without prior written approval of NEC Corporation of America.

Dterm, NEAX and UNIVERGE are registered trademarks of NEC Corporation and Electra Elite is aregistered trademark of NEC America, Inc. Windows is a registered trademark of MicrosoftCorporation. AT&T, the AT&T logo and all other AT&T marks are trademarks of AT&T IntellectualProperty and/or AT&T affiliated companies. Lucent Technologies is a trademark or service mark ofLucent Technologies Inc. Nortel Networks and the Nortel Networks logo are trademarks of NortelNetworks. Verizon Wireless is a trademark of Verizon Trademark Services, LLC. Pentium is atrademark or registered trademark of Intel Corporation or its subsidiaries in the United States and othercountries. AutoTalk is a trademark of Uniden America Corporation. ViewCall and ViewMail areregistered trademarks of Active Voice, LLC. Adobe, Flash and Reader are registered trademarks ofAdobe Systems, Incorporated in the United States and/or other countries. GOOGLE is a trademark ofGoogle Inc. Mozilla and Firefox are registered trademarks of the Mozilla Foundation. SonicView is atrademark of TriVium Systems, Inc. iPhone is a registered trademark of Apple Inc. App StoreSM is aservice mark of Apple Inc.

Copyright 2010

NEC Corporation of America6535 N. State Highway 161

Irving, TX 75039-2402

Communications Technology Group

UX5000 to SV8100 Migration Manual i

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TABLE OF CONTENTS

Chapter 1 Introduction

Section 1 General Information................................................................................. 1-1

Chapter 2 Migrating from UX5000 to SV8100

Section 1 UX5000 Migration Process...................................................................... 2-1

Section 2 License Replacement .............................................................................. 2-1

Section 3 PCPro Conversion from UX5000 to SV8100........................................... 2-6

Section 4 Initializing UX5000 Default Value .......................................................... 2-12

4.1 Initialize UX5000 Default Values ..........................................................2-12

4.2 UX5000 to SV8100 Default Differences ...............................................2-13

Section 5 CPU Conversion from UX5000 (IP3NA-CCPU-A1) to SV8100(CD-CP00-US)....................................................................................... 2-37

5.1 Removal of UX5000 CPU (IP3NA-CCPU-A1) ......................................2-37

5.2 Installation of SV8100 CPU (CD-CP00-US) .........................................2-37

5.3 To Perform a System Software and Firmware Upgrade:......................2-39

Section 6 Loading License File to SV8100 CPU (CD-CP00-US) .......................... 2-41

6.1 USB ......................................................................................................2-41

6.2 PCPro/WebPro .....................................................................................2-42

Section 7 Upload ................................................................................................... 2-44

7.1 Accessing Upload .................................................................................2-44

7.2 Uploading Data from PCPro to System Memory ..................................2-44

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ii Table of Contents

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Issue 1.0 SV8100

Chapter 3 Features

Section 1 UX5000 to UNIVERGE SV8100 Feature Comparison List ..................... 3-1

Section 2 Features .................................................................................................. 3-9

Abbreviated Dialing ......................................................................................... 3-11

Account Codes ................................................................................................ 3-17

Alarm............................................................................................................... 3-21

Analog Communications Interface (ACI) ......................................................... 3-23

Aspire Telephones .......................................................................................... 3-25

Automatic Call Distribution (ACD) ................................................................... 3-27

Background Music........................................................................................... 3-35

Barge-In........................................................................................................... 3-37

Call Forwarding – Centrex............................................................................... 3-39

Call Forwarding ............................................................................................... 3-41

Call Forwarding with Follow Me ...................................................................... 3-47

Call Forwarding, Off-Premise .......................................................................... 3-49

Call Forwarding/Do Not Disturb Override........................................................ 3-55

Call Forwarding, Fixed .................................................................................... 3-57

Call Pickup Group ........................................................................................... 3-59

Call Redirect.................................................................................................... 3-61

Call Waiting/Camp-On..................................................................................... 3-63

Callback........................................................................................................... 3-65

Caller ID .......................................................................................................... 3-67

Central Office Calls, Answering....................................................................... 3-77

Central Office Calls, Placing............................................................................ 3-79

Central Telephone Book.................................................................................. 3-81

Class of Service .............................................................................................. 3-95

Conference...................................................................................................... 3-97

Department Calling........................................................................................ 3-101

Department Step Calling ............................................................................... 3-105

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Dial Number Preview..................................................................................... 3-107

Dial Pad Confirmation Tone .......................................................................... 3-109

Direct Inward Dialing (DID)............................................................................ 3-111

Direct Inward Line (DIL)................................................................................. 3-113

Direct Inward System Access (DISA) ............................................................ 3-115

Direct Station Selection (DSS) Console ........................................................ 3-119

Directed Call Pickup ...................................................................................... 3-125

Directory Dialing ............................................................................................ 3-127

Display Messaging, Selectable...................................................................... 3-129

Distinctive Ringing, Tones and Flash Patterns.............................................. 3-131

Do Not Disturb ............................................................................................... 3-133

Door Box........................................................................................................ 3-135

E911 Compatibility......................................................................................... 3-137

Forced Trunk Disconnect .............................................................................. 3-139

Group Call Pickup.......................................................................................... 3-141

Handsfree Answerback/Forced Intercom Ringing ......................................... 3-143

Headset Operation ........................................................................................ 3-145

Hold ............................................................................................................... 3-147

Hotline ........................................................................................................... 3-151

Intercom......................................................................................................... 3-153

Intercom Abandoned Call Display ................................................................. 3-155

IP DECT Terminal ......................................................................................... 3-157

Loop Keys...................................................................................................... 3-159

Maintenance .................................................................................................. 3-161

Meet Me Conference ..................................................................................... 3-163

Meet Me Paging ............................................................................................ 3-167

Meet Me Paging Transfer .............................................................................. 3-169

Memo Dial ..................................................................................................... 3-171

Message Waiting ........................................................................................... 3-173

Mobile Extension ........................................................................................... 3-175

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Issue 1.0 SV8100

Multiple Directory Numbers/Call Coverage ................................................... 3-179

Name Storing ................................................................................................ 3-181

Networking – AspireNet................................................................................. 3-183

Off Hook Signaling ........................................................................................ 3-185

One-Touch Calling ........................................................................................ 3-187

OPX (Off-Premise Extension) ....................................................................... 3-193

Paging, External ............................................................................................ 3-195

Paging, Internal ............................................................................................. 3-197

Park ............................................................................................................... 3-199

PBX Compatibility.......................................................................................... 3-205

Programmable Function Keys ....................................................................... 3-207

Repeat Redial................................................................................................ 3-209

Reverse Voice Over ...................................................................................... 3-211

Room Monitor................................................................................................ 3-213

Save Number Dialed ..................................................................................... 3-215

Selectable Display Messaging ...................................................................... 3-217

Selectable Ring Tones .................................................................................. 3-219

Serial Call ...................................................................................................... 3-221

Single Line Terminals, Analog 500/2500 Sets .............................................. 3-223

Station Message Detail Recording ................................................................ 3-225

Tandem Ringing ............................................................................................ 3-227

Tandem Trunking (Unsupervised Conference) ............................................. 3-229

Tie Lines........................................................................................................ 3-235

Time and Date............................................................................................... 3-237

Toll Restriction............................................................................................... 3-239

Toll Restriction Override................................................................................ 3-241

Toll Restriction, Dial Block............................................................................. 3-243

Transfer ......................................................................................................... 3-245

Trunk Group Routing..................................................................................... 3-249

Trunk Groups ................................................................................................ 3-251

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Trunk Queuing/Camp-On .............................................................................. 3-253

Voice Over..................................................................................................... 3-255

Voice Response System (VRS)..................................................................... 3-257

Volume Controls ............................................................................................ 3-265

Warning Tone for Long Conversation............................................................ 3-267

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vi Table of Contents

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UX5000 to SV8100 Migration Manual vii

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LIST OF FIGURES

Figure 2-1 Web Server – Registration Screen .................................................................... 2-2

Figure 2-2 Web Server – Replacement Screen .................................................................. 2-2

Figure 2-3 Web Server – Hardware Key Code Entry ......................................................... 2-3

Figure 2-4 Web Server – RMA Replacement Code Entry .................................................. 2-3

Figure 2-5 Web Server – Validate Button ........................................................................... 2-4

Figure 2-6 Web Server – SV8100 Replacement Hardware Key Code ............................... 2-4

Figure 2-7 Web Server – SV8100 Replacement Hardware Key Code ............................... 2-5

Figure 2-8 PCPro – Connect Screen .................................................................................. 2-6

Figure 2-9 PCPro – Download Screen ............................................................................... 2-7

Figure 2-10 PCPro – Save As Screen .................................................................................. 2-7

Figure 2-11 PCPro Login Screen ......................................................................................... 2-8

Figure 2-12 Open Screen ..................................................................................................... 2-9

Figure 2-13 SV8100 PCPro Popup ...................................................................................... 2-9

Figure 2-14 SV8100 PCPro Screen ................................................................................... 2-12

Figure 2-15 SV8100 PCPro Popup .................................................................................... 2-12

Figure 2-16 Install CPU Battery .......................................................................................... 2-38

Figure 2-17 SV8100 USB Slot ............................................................................................ 2-41

Figure 2-18 Telephone Programming Screen .................................................................... 2-41

Figure 2-19 Feature Activation SubMenu ........................................................................... 2-42

Figure 2-20 Feature Activation - Open Screens ................................................................. 2-42

Figure 2-21 PCPro Activation Screen ................................................................................. 2-43

Figure 2-22 Notepad Screen .............................................................................................. 2-43

Figure 2-23 PCPro – Upload Screen .................................................................................. 2-44

Figure 2-24 PCPro Trunk Port Popup ................................................................................ 2-46

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viii List of Figures

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Issue 1.0 SV8100

Figure 2-25 PCPro Station Port Popup .............................................................................. 2-46

Figure 3-1 Right Cursor Key Operation ............................................................................ 3-16

UX5000 to SV8100 Migration Manual ix

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LIST OF TABLES

Table 1-1 Application Chart for Migration .......................................................................... 1-3

Table 1-2 Hardware Chart for Migration ............................................................................ 1-5

Table 1-3 Networking Compatibility Chart ......................................................................... 1-8

Table 1-4 Networking Chart for SV8100/Migrated UX ....................................................... 1-8

Table 2-1 PCPro Default Accounts .................................................................................... 2-8

Table 2-2 Conversion Exceptions .................................................................................... 2-10

Table 3-1 Feature Comparison List ................................................................................... 3-2

Table 3-2 Keys for Entering Names ................................................................................ 3-12



Table 3-5 Keys for Entering Names .............................................................................. 3-181

Table 3-6 Keys for Entering Names .............................................................................. 3-187

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x List of Tables

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Issue 1.0 SV8100


UX5000 to SV8100 Migration Manual 1 - 1

Intro

du

ctio

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1Introduction

SECTION 1 GENERAL INFORMATION

This chapter provides detailed specifications for the SV8100 system technician. The technician should review this information carefully before installing the system.

The SV8100 Migration manual provides information pertaining to the features that can be migrated to the UNIVERGE SV8100 system.

For a complete list of SV8100 Manuals, visit www.NECNTAC.com. When logged in, click on Technical Documentation.

Chapter 3 – Features, provides information for migrating UX5000 features to the UNIVERGE SV8100 system. Version 4000 or higher software is required for migration of the UX5000 to the SV8100.

Table 3-1 Feature Comparison List on page 3-2 lists the names of all the UX5000 features and their comparable UNIVERGE SV8100 features. If there is no entry in either the UX5000 Feature Name or UNIVERGE SV8100 Feature Name columns, this means there is no comparable feature. Each UX5000 feature, which can be migrated to the UNIVERGE SV8100 system, is discussed in the remainder of Chapter 2.

UX5000 TDM Terminals will display "Error" upon initial boot up and then clear and function normally.

Upon completion of the UX5000 to SV8100 Migration, re-use of the UX5000 CPU is prohibited and is not supported by NEC.

http://www.NECNTAC.com

Issue 1.0 SV8100

1 - 2 Introduction

Conditions

Version 4000 or higher software and replacement CPU (UNIVERGE SV8100 CPU/CD-CP00-US) is required for UX5000 migration to the SV8100.

The UXMail and UM8000 in combination cannot be networked together using the AMIS/PlusNet feature.

A combination of UX5000 and SV8100 Terminals within the same system is not supported.

When SV telephones are installed, CAP key mode must be used. When UX telephones are installed, Loop key mode must be used (Program 20-02-23).

Additional UX5000 terminal hardware (displays, button kits, key kits, handsets, adapters etc.) will only connect to UX5000 terminals.

Additional SV8100 terminal hardware (displays, button kits, key kits, handsets, adapters etc.) will only connect to SV8100 terminals.

Only UX5000 RTU, GSWU or PVAU blades must be installed in a UX5000 Chassis and only SV8100 RTU, GSWU or PVAU blades must be installed in a SV8100 Chassis. Example for these three blades: white blades (UX5000) must be installed in a white chassis (UX5000) and blue blades (SV8100) must be installed in a blue chassis (SV8100).

When migrating an IntraMail CF to a SV8100, the IntraMail mailbox softkeys are replaced with VM8000 InMail softkeys. As such, some audio prompts will not match the softkey that is displayed. To match the audio prompts to the SV8100 softkeys, it is strongly recommended to use the VM8000 InMail Utility to update the language prompt files. Greetings and messages stay intact as long as the drive is not reinitialized. Refer to the VM8000 InMail System Guide for InMail Utility information.

Time and Date are not converted. The Time and Date must be manually set.

UX Terminals: When the "Mic" key is ON, the "Mic" is muted.SV Terminals: When the "Mic" key is OFF, the "Mic" is muted.

When using SV8100 Terminals the "Mic" key can be used to mute the handset. This function is not available with UX5000 terminals.

UXMail can not be used for ACD Delay Announcements.

Call Forwarding settings are not converted during migration. Call Forwarding settings must be re-assigned after completion of migration.

SV8100 Issue 1.0


Table 1-1 Application Chart for Migration

ApplicationSupports

UX Terminal

Supports SV

Terminal

Minimum Required Software Version

Condition

UX5000:

InDepth Future Future N/A Future release.

IntraMail Utility Yes Yes 1.0.2 IntraMail Connectibility only.

Phone Dialer Yes No 1.0 Requires all UX5000 terminals in single system.

Sonic View IP Recorder No Yes 1.2.0.10032

UX Mail Desktop Messaging Yes Yes 4.29 For UX Mail user only.

UX5000 1st Party CTI Driver Yes No 3.03 Requires all UX5000 terminals in single system.

UX5000 3rd Party CTI Driver Yes No 3.03 Requires all UX5000 terminals in single system.

UX5000 Call Analyst Yes Yes 3.0 Build 6249

UX5000 Desktop Applications (Desktop Client)

No No N/A Not supported.

UX5000 Desktop Applications (Desktop Shared Services)

No No N/A Not supported.

UX5000 IP Phone Manager Yes No 3.2.0 Indicates UX5000 phone type names(ex. IP-12e).

UX5000 IP Terminal Data Maintenance Tool

Yes No 1.1.1.0 Connects to UX5000 terminal only.

UX5000 PCPro No No N/A Will connect to UX5000 only.

UX5000 Softphone Yes No 2.0.2.4 Requires all UX5000 terminals in single system.

SV8100:

ACD/MIS Yes Yes 1.4.3.0

DTPlusWare No Yes 1.01 Requires all SV8100 terminals in single system.

Sonic View IP Recorder No Yes 1.2.0.10032

SP310 IP Softphone No Yes 3.6.0.0 Requires all SV8100 terminals in single system.

SV8100 Communications Analyst Enterprise

Yes Yes 3.0 Build 5242

SV8100 Desktop Applications (Desktop Client)

Future Yes 3.6.0.0 Requires all SV8100 terminals in single system.

Issue 1.0 SV8100

1 - 4 Introduction

SV8100 Desktop Applications (Desktop Shared Services)

Future Yes 3.6.0.0 Requires all SV8100 terminals in single system.

SV8100 IP Phone Manager No Yes 3.1.0 Indicates SV8100 phone type names(ex. DT710).

SV8100 IP Terminal Data Maintenance Tool

No Yes 1.1.1.0 Connects to SV8100 terminal only.

SV8100 PCPro Yes Yes 4.00 V4000 or higher PCPro is required.

UCB No Yes 5.0SP4 Requires all SV8100 terminals in single system.

uMobility No Yes 03_04_01-

16MAR10

View Call No Yes 3.4.1.0 For UM8000 user only.

VM8000 InMail Utility Yes Yes 1.0.2 InMail connectibility only.

SV8100/UX5000:

1st Party CTI Driver Yes Yes 3.03 Requires all SV8100 terminals in single system.

3rd Party CTI Driver Yes Yes 3.03 Requires all SV8100 terminals in single system.

IP Phone Manager for MH240

Yes Yes 3.0.0 Same tool can be used for both SV8100 and UX5000.

Voice Security Recorder Yes Yes 2.3.0

Table 1-1 Application Chart for Migration (Continued)

ApplicationSupports

UX Terminal

Supports SV

Terminal

Minimum Required Software Version

Condition

SV8100 Issue 1.0


Table 1-2 Hardware Chart for Migration

UX5000 Hardware Equipment NameSupported

in Migration

Limitations

9.5” 3-Blade Base Chassis

IP3NA-3KSU-B1 Yes Cannot mount a SV expansion chassis (670068 CHS2U E) to this chassis.

9.5” 3-Blade Expansion Chassis

IP3WW-3KSU-E1 Yes Cannot mount this expansion chassis to SV 9.5” base KSU (670067 CHS2U B-US).

19” 6-Blade 2U Chassis IP3NA-6KSU-A1 Yes Cannot install PZ-BS11 card (670101).Cannot install SV GSWU blade (670124 CD-ETIA).Cannot install SV RTU blade (670122 CD-RTB).Cannot install SV PVAU blade (670131 CD-PVAA).Cannot install SV PVA-CNF CF (670838).Cannot install SV PVA-IVR CF (670839).

CPU Main Processor Blade

IP3NA-CCPU-A1 No

Memory Expansion Daughter Board

IP3WW-MEMDB-A1 Yes

VM/VRS/Modem Daughter Board

IP3WW-16VMDB-B1 Yes

32-Resource VoIP Daughter Board

IP3WW-32VOIPDB-A1 Yes


IP3WW-64VOIPDB-A1 Yes


IP3WW-128VOIPDB-A1

Yes

Expansion Blade for Base Chassis (BS10)

IP3WW-EXIFU-B1 Yes

Expansion Blade for Expansion Chassis (BS11)

IP3WW-EXIFU-E1 Yes Cannot install this blade in SV 9.5” KSU (670067 CHS2U U-US) or 19” KSU (670015 CHS2U-US).

InRouter Blade with 8-Port License

IP3WW-RTU-B1 Yes Cannot install this blade in SV 9.5” KSU (670067 CHS2U U-US) or 19” KSU (670015 CHS2U-US).

8-Port Switching HUB Base Blade with POE

IP3WW-GSWU-B1 Yes Cannot install this blade in SV 9.5” KSU (670067 CHS2U U-US) or 19” KSU (670015 CHS2U-US).

PMS Interface PMS-U10 Adapter Yes

2PGDAD AudioInput/Ouput Adapter

IP1WW-2PGDAD Yes

Issue 1.0 SV8100

1 - 6 Introduction

4-Port Loop/Ground-Start Trunk Blade (Installs in universal blade slot)

IP3WW-4COIU-LG1 Yes

4-Port Loop/Ground-Start Trunk Daughter Board

IP3WW-4COIDB-LG1 Yes

T1/PRI Interface Blade IP3WW-PRIU-A1 Yes

2-Channel BRI Blade IP3WW-2BRIU-A1 Yes

2-Channel BRI Daughter Board

IP3WW-2BRIDB-A1 Yes

4-Port DID/OPX Blade IP3NA-4DIOPU-A1 Yes

4-Port E&M Tie Line Blade

IP3NA-4TLIU-A1 Yes

8-Port Digital Station Blade (Installs in universal blade slot)

IP3WW-8ESIU-A1 Yes

8-Port Digital Station Daughter Board

IP3WW-8ESIDB-B1 Yes

16-Port Digital Station Blade

IP3WW-16ESIU-A1 Yes

4-Port Analog Station Blade (Installs in universal blade slot)

IP3WW-4SLIU-A1 Yes

4-Port Analog Station Daughter Board

IP3WW-4SLIDB-A1 Yes

8-Port Analog Station Blade

IP3WW-8SLIU-A1 Yes

8-Port Analog Station Daughter Board

IP3WW-SLIDB-A1 Yes

8-Port Digital Station/2-Port Analog Station “Combo” Blade

IP3WW-082U-A1 Yes

PVAU Blade IP3WW-PVAU-A1 Yes Cannot install this blade in SV 9.5” KSU (670067 CHS2U U-US) or 19” KSU (670015 CHS2U-US).

Table 1-2 Hardware Chart for Migration (Continued)


in Migration

Limitations

SV8100 Issue 1.0


Multimedia Conference Server Compact Flash

AU UX Conf Bridge App CF

Yes Cannot install this blade in SV 9.5” KSU (670067 CHS2U U-US) or 19” KSU (670015 CHS2U-US).Cannot use this application with the following SV applications.Desktop SuiteSoftphoneUCBDTPlusWare1st/3rd party CTI

IVR Application Compact Flash

AU IVR APP CF Yes Cannot install this blade in SV 9.5” KSU (670067 CHS2U U-US) or 19” KSU (670015 CHS2U-US).Cannot use this application with the following SV applications.Desktop SuiteSoftphoneUCBDTPlusWare1st/3rd party CTI

4-Port/16-Hour IntraMail/VRS CompactFlash

AU IntraMail-256M APP CF

Yes

4-Port/32-Hour IntraMail/VRS CompactFlash

AU IntraMail-512M APP CF

Yes

UX-Mail/Application Processor Blade

IP3WW-APSU-A1 Yes

4-Port/125-Hour UX-Mail CompactFlash

UX-Mail 2G CompactFlash

Yes AMIS Networking is not supported with SV8100 UM8000.

4-Port/550-Hour UX-Mail CompactFlash

UX-Mail 8G CompactFlash

Yes AMIS Networking is not supported with SV8100 UM8000.

Table 1-2 Hardware Chart for Migration (Continued)


in Migration

Limitations

Issue 1.0 SV8100

1 - 8 Introduction

Table 1-3 Networking Compatibility Chart

SV8100/Migrated UX5000(R4 or Higher)

UX5000/Aspire(R3 or Lower)

SV8300

SV8100/Migrated UX5000(R4 or higher)

CCIS (Note 3)

Netlink (Note 1)

AspireNet (Note 4 & 5)

AspireNet (Note 4) CCIS (Note 3)

UX5000/Aspire(R3 or lower)

AspireNet (Note 4) AspireNet

CygniLink (Note 2)

Networking not supported.

SV8300 CCIS (Note 3) Networking not supported. CCISRemoteLink

All three platforms SV8100, UX5000 and SV8300 cannot be networked at the same time because AspireNet and CCIS cannot be used at the same time.

Note 1: CCIS and NetLink can be used at the same time.Note 2: AspireNet and CygniLink (UX5000 only) can be used at the same time.Note 3: SV terminals only on SV8100.Note 4: UX terminals only on SV8100.Note 5: CCIS and AspireNet cannot be used at the same time.

Table 1-4 Networking Chart for SV8100/Migrated UX

SV8100/Migrated UX Networking Type

Program 20-02-23

UX Terminal Support

SV Terminal Support

Condition

CCIS

Original (CAP Key) mode

Not Supported Supported CCIS and NetLink can be used at the same time.CCIS and AspireNet cannot be used at the same time.

UX5000 (Loop Key) mode

Not Supported Not Supported CCIS requires a CAP/CO key.

NetLink


Not Supported Supported CCIS and NetLink can be used at the same time.


Supported Not Supported AspireNet and NetLink can be used at the same time.

AspireNet


Not Supported Not Supported AspireNet requires a Loop/CO Key.


Supported Not Supported AspireNet and NetLink can be used at the same time.CCIS and AspireNet cannot be used at the same time.


Mig

rating

from

UX

50

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to S

V8

10

0

2Migrating from UX5000 to SV8100

SECTION 1 UX5000 MIGRATION PROCESS

The steps required to migrate from the UX5000 to the SV8100 are listed below. These steps are explained in detail in the following sections:

1. Replace license(s), Section 2 License Replacement.

2. Download UX5000 database, Section 3 PCPro Conversion from UX5000 to SV8100 on page 2-6.

3. Convert to SV8100 database, Section 4 Initializing UX5000 Default Value on page 2-12.

4. Swap out CPU, Section 5 CPU Conversion from UX5000 (IP3NA-CCPU-A1) to SV8100 (CD-CP00-US) on page 2-37.

5. Load Licenses, Section 6 Loading License File to SV8100 CPU (CD-CP00-US) on page 2-41.

6. Upload converted database, Section 6 Loading License File to SV8100 CPU (CD-CP00-US) on page 2-41.

SECTION 2 LICENSE REPLACEMENT

This section will assist in the UX5000 to SV8100 License replacement when migrating from a UX5000 CPU to an SV8100 CPU.

The UX5000 Hardware Key Code and License Administrator email address is required. Advise NEC Customer Service this is for UX5000 to SV8100 migration.

An RMA #/ Return Code issued from NEC Customer Service is required before the following steps can be performed:

Issue 1.0 SV8100

2 - 2 Migrating from UX5000 to SV8100

Associate Admin Entry

1. Log In to the Web Server. Click on Registration.

2. In the drop down click on Replacement.

Upon completion of this section, all licenses from the UX5000 CPU Hardware Key Code will be disabled and migrated to the new SV8100 CPU. Re-use of the UX5000 CPU is prohibited and is not supported by NEC.

Figure 2-1 Web Server – Registration Screen

Figure 2-2 Web Server – Replacement Screen

SV8100 Issue 1.0


3. Enter the Hardware Key Code from the UX5000 CPU (12 Digit # - Example: 1910xxxxxxxx).

4. Enter the RMA# in Replacement Code field. (Example: AV 123456 – enter 123456).

Figure 2-3 Web Server – Hardware Key Code Entry

Figure 2-4 Web Server – RMA Replacement Code Entry

Issue 1.0 SV8100


5. Click on the Validate button.

6. Enter the Hardware Key Code from the Replacement SV8100 CPU (12 Digit # - Example: 1910xxxxxxxx).

Figure 2-5 Web Server – Validate Button

Figure 2-6 Web Server – SV8100 Replacement Hardware Key Code

SV8100 Issue 1.0


7. Click the Replace Hardware button.

8. Click the Download icon to download the license file.

9. To proceed with migration, refer to Section 3 PCPro Conversion from UX5000 to SV8100 on page 2-6.

Figure 2-7 Web Server – SV8100 Replacement Hardware Key Code

Issue 1.0 SV8100


SECTION 3 PCPRO CONVERSION FROM UX5000 TO SV8100

The following section will assist in the migration from an UX5000 PCPro database to an SV8100 PCPro database.

SV8100 PCPro Version 4.0 or higher supports the ability to open a PCPro database saved by UX5000 PCPro (V1.xx ~ V3.xx), which converts the database to a SV8100 format. SV8100 PCPro Version 4.0 or higher cannot be used to connect directly to a UX5000 system. UX5000 PCPro can only connect to a UX5000 system.

UX5000 PCPro

1. Run the UX5000 PCPro and select Communications -> Connect to connect to the UX5000 system.

Figure 2-8 PCPro – Connect Screen

SV8100 Issue 1.0


2. When connected, click Communications -> Download to download database.

3. When the download completes, click File -> Save or Save As to save the UX5000 PCPro database.

Figure 2-9 PCPro – Download Screen

Figure 2-10 PCPro – Save As Screen

Issue 1.0 SV8100


4. Launch SV8100 PCPro. Enter the appropriate User Name and Password then press OK. If you do not want to continue, click Cancel to abort login and exit the software.

5. When installing PCPro for the first time, the installation program creates a set of default PCPro accounts. The accounts with the user name and password to access theses accounts are provided.

Figure 2-11 PCPro Login Screen

Table 2-1 PCPro Default Accounts

User Name Password Access Level

necii 47544 Manufacturer Mode (MF)

tech 12345678 Installer Mode (IN)

ADMIN1 0000 System Administrator Mode 1 (SA)

ADMIN2 9999 System Administrator Mode 2 (SB)

SV8100 Issue 1.0


6. Click File -> Open to open the UX5000 PCPro database saved above.

7. If you click the “Open” button on the above dialog, you will see the popup shown below.

If you click OK, the original UX5000 database will be converted to an SV8100 PCPro database and then opened as an SV8100 PCPro database.

If you click Cancel, the UX5000 database is not converted, and the previous PCPro database remains.

All UX5000 PCPro database versions (version1 ~ version3) are supported.

8. Refer to Section 7 Upload on page 2-44, for details on how to perform a database upload.

Figure 2-12 Open Screen

Figure 2-13 SV8100 PCPro Popup

Issue 1.0 SV8100


Refer to Table 2-2 Conversion Exceptions for a list of programming exceptions to the conversion process.

Table 2-2 Conversion Exceptions

PRG No Name

PRG10-07-01 Conversation Record Circuits

PRG10-22-xx Setting the Wake On LAN for APSU

PRG10-41-xx General Purpose Contact Detector Setup

PRG11-10-02 Changing the Music on Hold Tone

PRG11-11-06 Call Forwarding (United Method)

PRG11-11-40 VAU/Off-premise call forwarding

PRG11-11-61 Set or Cancel Call Forward for Centrex

PRG11-14-19 Hotel Room Data Set

PRG11-19-01 Remote Conference Pilot Number Setup

PRG14-09-04 ACI Automatic Recording for Outgoing Call

PRG15-02-09 Auto answer to incoming call from Extension

PRG15-03-13 MW sending type

PRG15-03-17 Dial Tone select

PRG15-05-03 Default URL address

PRG15-05-05 H.323 Terminal Type

PRG15-05-08 H.323 RAS Port

PRG15-05-09 Call Control Port

PRG15-07-01 16:Call Forward to Station

17:Call Forward to Device

*30:Call 1 Key

*31:Call 2 Key

PRG15-12-03 Recording Contents Storing Method (DSPDB)

PRG15-12-04 ACI Automatic Recording for Outgoing Call

PRG20-01-03 DSP Sender Resource Selection

PRG20-02-03 BLF Control

PRG20-04-01 Virtual Extension Key Operation Mode

PRG20-13-46 Remote Conference

SV8100 Issue 1.0


PRG20-17-02 Operator Console Mode

PRG20-19-03 Caller ID Edit Mode

PRG20-34-xx Remote Conference Group Setup

PRG24-06-01 Fixed Call Forwarding

PRG24-07-01 Fixed Call Forwarding Off Premise

PRG24-08-xx Call Forward for Centrex

PRG26-01-04 LCR Mode Option

PRG30-03-01 16:Call Forward to Station

17:Call Forward to Device

98:Message Waiting Indication Key

PRG30-05-01 Idle Extension

PRG31-03-02 Internal Paging Splash Tone

PRG35-02-19 Dialed Number Output Format

PRG35-02-20 External CFW Information mode

PRG41-08-03 Delay Announcement Source Type

PRG41-08-07 DSPDB-VM Message Box No With Overflow

PRG41-08-08 First Delay Announcement Source Type

PRG41-08-09 Second Delay Announcement Source Type

PRG45-02-02 Forced Send Dial Tone

PRG45-02-04 NSL over LAN

PRG45-03 NSL Timer Setup

PRG84-08-01 Firmware Name Setup

PRG84-11-30 Auto Gain Control

Table 2-2 Conversion Exceptions (Continued)

PRG No Name

Issue 1.0 SV8100


SECTION 4 INITIALIZING UX5000 DEFAULT VALUE

4.1 Initialize UX5000 Default Values

1. Run SV8100 PCPro.

2. Click File -> New -> SV8100 North America -> SV8100 R4(UX5000 defaults).

3. If you click the “OK” button on the following popup, the default value on the UX5000 is loaded into the SV8100 database.

4. If you click “Cancel”, there is no conversion and the PCPro database opens as the basic SV8100 database.

Figure 2-14 SV8100 PCPro Screen

Figure 2-15 SV8100 PCPro Popup

SV8100 Issue 1.0


4.2 UX5000 to SV8100 Default Differences

10-20 : LAN Setup for External Equipment

Item No. ItemUX5000 Value

SV8100 Value

02 ACD MIS - TCP Port 0 4000

11-01 : System Numbering

1st and 2nd Dial Digits 2nd Dial DigitDial Type/Dial Digit Length

UX5000 Value

SV8100 Value

1x 1-digit access code Type Service Code (1)

Extension (2)

3x 1-digit access code Dial Digit Length

3 4

4x 1-digit access code Type Extension (2) Service Code (1)

5x 1-digit access code Dial Digit Length

4 3

Type Extension (2) Service Code (1)



8x 1-digit access code Dial Digit Lengthcode

3 1

11-02 : Extension Numbering

Extension Port Number

Item UX5000 Value SV8100 Value

1-512 Extension 301-499,5000-5312 101-199,3101-3513

Issue 1.0 SV8100


11-04 : Virtual Extension Numbering

Virtual Extension Port Number Item UX5000 Value SV8100 Value

1-256 Virtual Extension 201-299, 3601-3757

11-10 : Service Code Setup (for System Administrator)

Service Code Function

UX5000 Value

SV8100 Value

01 Night Mode Switching for Own Group 818 718

03 Set System Time 828 728

04 Store Common Speed Dials 853 753

05 Store Group Speed Dials 854 754

06 Set Trunk to Trunk Transfer per Trunk 833 733

07 Cancel Trunk to Trunk Transfer per Trunk 834 734

08 Set Trunk to Trunk Transfer Destination per Trunk 835 735

12 Night Mode Switching for Other Group 118 618

16 Leave Message Waiting 126 626

17 Supervisor Dial Block per Extension 101 601

18 Call Forward Off-Premise by Doorphone 822 722

20 Playback/Record/Erase VRS Message 116 616

21 Playback VRS General Message 111 611

22 Record/Erase VRS General Message 112 612

23 Print SMDR per Extension 121 621

24 Print SMDR per Department Group 122 622

25 Print SMDR per Account Code 123 623

26 Forced Trunk Disconnect (Analog Trunk only) *3

27 Trunk Port Disable for Outgoing Calls 145 645

SV8100 Issue 1.0


11-11 : Service Code Setup (for Setup/Entry Operation)


UX5000 Value

SV8100 Value

01 Set/Cancel Call Forward Immediate 741

02 Set/Cancel Call Forward Busy 742

03 Set/Cancel Call Forward No Answer 743

04 Set/Cancel Call Forward Busy/No Answer 744

05 Set/Cancel Call Forward Both Ring 745

07 Set/Cancel Call Forward Follow-me 746

08 Set/Cancel Do Not Disturb 847 747

10 Cancel All Messages Waiting 873 773

11 Cancel Message Waiting 871 771

12 Set Alarm Clock 827 727

13 Set Display Language 178 678

15 Enable Handsfree Incoming Intercom Calls 821 721

16 Enable Force Ringing of Incoming Intercom Calls 823 723

17 Set Programmable Function Keys (Normal Codes) 851 751

18 Enable/Disable Background Music 825 725

19 Enable/Disable Key Touch Tone 824 724

20 Set Incoming Ring Tones 820 720

21 Play Incoming Ring Tones 811 711

22 Set Extension Name 800 700

23 Enable/Disable Second Call Override 179 679

24 Set Class of Service per Extension 177 677

25 Enable Transfer All per Department Group 102 602

26 Disable Transfer All per Department Group 103 603

27 Set Transfer Destination per Department Group 104 604

28 Enable Delayed Transfer per Department Group 105 605

29 Disable Delayed Transfer per Department Group 106 606

30 Enable Do Not Disturb per Department Group 107 607

31 Disable Do Not Disturb per Department Group 108 608

33 Dial Block 100 600

34 Temporary Toll Restriction Override 875 775

Issue 1.0 SV8100


35 Department Group Login/Logout 150 650

36 Walking Toll Restriction 163 663

37 Adjust Ring Volume 829 729

38 Set Programmable Function Keys (Appearance Codes) 852 752

39 One Touch Dial Entry 855 755

42 Wireless Transfer when Out Of Range 689

43 Enable/Disable Headset Ringing Mode Switching 188 688

52 Set/Cancel Call Forward All Calls per Extension 790

53 Set/Cancel Call Forward Busy per Extension 791

54 Set/Cancel Call Forward No Answer per Extension 792

55 Set/Cancel Call Forward Busy/No Answer per Extension

793

58 Call Forward with VAU Personal Greeting 713

62 Adjust Headset Ring Volume 874 662

11-12 : Service Code Setup (for Service Access)

Service Code

FunctionUX5000 Value

SV8100 Value

01 Call Forward/Do Not Disturb Override) 807 707

03 Override Off-hook Signaling 809 709

04 Set Camp-on 850 750

05 Cancel Camp-on 870 770

06 Voice Call & Signal Call Switching 812 712

07 Step Call 808 708

08 Barge-in 810 710

13 Saved Number Redial 815 715

14 Trunk Group Access 804 704

17 Clear Last Number Redial 876 776

18 Clear Saved Number Redial List 885 785

19 Internal Group Paging 801 701

20 External Paging 803 703

11-11 : Service Code Setup (for Setup/Entry Operation) (Continued)


UX5000 Value

SV8100 Value

SV8100 Issue 1.0


21 Meet-me Answer to Specified Internal Paging Group 864 764

22 Meet-me Answer to External Paging 865 765

23 Meet-me Answer in Same Paging Group 863 763

25 Direct Call Pickup for Own Group 856 756

26 Call Pickup for Specified Group 868 768

28 Call Pickup for Any Group 869 769

30 Specified Trunk Answer 172 672

33 Group Hold 832 732

34 Answer for Group Hold 862 762

35 Station Park Hold 857 757

36 Doorphone Access 802 702

37 Common Canceling Service Code 120 620

38 General Purpose Indication 883 783

41 Voice Over 890 690

44 SLT Callback Test 899 799

45 Enable SLT On-hook When Holding 849 749

46 Answer SLT On-hook When Holding 859 759

47 SLT Call Waiting Answer/Split Answer 894 794

50 General Purpose Relay 880 780

53 SLT Live Recording 154 654

54 ANI/DNIS Routing to VRS 882 782

56 E911 Alarm Shut Off 886 786

58 Transfer Into Conference 124 624

11-13 : Service Code Setup (for ACD)


UX5000 Value

SV8100 Value

02 SLT ACD Logout 155 655

03 Set SLT ACD Wrap-Up Time 156 656

04 Cancel SLT ACD Wrap-Up Time 157 657

11-12 : Service Code Setup (for Service Access) (Continued)

Service Code


SV8100 Value

Issue 1.0 SV8100


05 Set SLT ACD Off Duty 158 658

06 Cancel SLT ACD Off Duty 159 659

10 Supervisor ACD Agent Login 167 667

11 Supervisor ACD Agent Logout 168 668

12 Supervisor Change Agent ACD Group 169 669

13 Change Agent for Own ACD Group 170 670

11-14 : Service Code Setup (for Hotel)

Service Code


SV8100 Value

01 Enable Do Not Disturb for Own Extension 127 627

02 Disable Do Not Disturb for Own Extension 128 628

03 Enable Do Not Disturb for Other Extension 129 629

04 Disable Do Not Disturb for Other Extension 130 630

05 Enable Wake-up Call for Own Extension 131 631

06 Disable Wake-up Call for Own Extension 132 632

07 Enable Wake-up Call for Other Extension 133 633

08 Disable Wake-up Call for Other Extension 134 634

09 Enable Room to Room Call Restriction 135 635

10 Disable Room to Room Call Restriction 136 636

11 Change Toll Restriction Class for Other Extension 137 637

12 Check-in 138 638

13 Check-out 139 639

14 Change Room Status for Own Extension 140 640

15 Change Room Status for Other Extension 141 641

16 Print Room Status 142 642

17 Hotel Room Monitor 175 675

18 Set Hotel PMS Toll Restriction 166 666

11-13 : Service Code Setup (for ACD) (Continued)


UX5000 Value

SV8100 Value

SV8100 Issue 1.0


11-15 : Service Code Setup, Administrative (for Special Access)

Service Code


SV8100 Value

01 Remote Maintenance 830 730

02 ACD Access in DID Translation Table 860 760

08 Network Message Lamp Control 866 766

14 Modem Access N/A 740

11-16 : Single Digit Service Code Setup

Service Code


SV8100 Value

01 Step Call # 2

04 Intercom Off-hook Signaling 7 *

05 Camp-on 2 #

14-02 : Analog Trunk Data Setup

Trunk Item UX5000 Value SV8100 Value

1~200

02 - Incoming Call Detection Type Normal (0) Immediately ring (1)

17 - Synchronous Ringing Not Checked (0) Checked (1)

23 - Caller ID Receiving Method Wait Caller ID (0) Immediate Ring (1)

14-07 : Trunk Access Map Setup

Access Map

Trunk UX5000 Value SV8100 Value

2-200 1-200 No (0) INC/OTG/Hold (7)

Issue 1.0 SV8100


15-01 : Basic Extension Data Setup

ICM Extension


301 01 - Name STA 301~499, 5000~5312

STA 101~199, 3101~3513

15-02 : Multiline Telephone Basic Data Setup

Item No. Item UX5000 Value SV8100 Value

12 Off-hook Signaling Type Muted Off-hook Ringing (0)

1 Beep Tone in Speaker and Handset (5)

35 Message Waiting Lamp Cycle for Calling Extension

Cycle 7 (1000ms on) (7)

Cycle 3 (125ms on, 125ms off) (3)

36 Message Waiting Lamp Cycle for Called Extension



38 Voice Mail Message Waiting Lamp Cycle



47 DESI-less Icon Display Not Checked (0) Checked (1)

15-05 : IP Telephone Terminal Basic Data Setup

Extension Item UX5000 Value SV8100 Value

301~499, 5000~5312

01 - Terminal Type NGT (0) MEGACO (3)

15- 18 : Virtual Extension Key Enhanced Options

ICM Extension


301~499, 5000~5312

Display Mode when placing a Call on Virtual Extension Key

Display Secondary Extension Name (0)

Display Actual Station Name (1)

SV8100 Issue 1.0


15-20 : LCD Line Key Name Assignment

Extension Function Key UX5000 Value SV8100 Value

301-499, 5000-5312

1 Line 1 CO 001

2 Line 2 CO 002

3 Line 3 CO 003

4 Line 4 CO 004

5 Line 5 CO 005

6 Line 6 CO 006

7 Line 7 CO 007

8 Line 8 CO 008

20-02 : System Options for Multiline Telephones


01 Trunk Group Key Operation Mode Keep Lamp (0) Extinction (1)

20-04 : System Options for Virtual Extensions


04 Virtual Extension Key Seize Mode Normal (0) Enhanced (1)

20-09 : Class of Service Options (Incoming Call Service)

Class of Service


1-1501 - Second Call for DID/DISA/DIL/E&M

Not Checked (0) Checked (1)

07 - Call Queuing Not Checked (0) Checked (1)

Issue 1.0 SV8100


20-10 : Class of Service Options (Answer Service)

Class of Service


1-1508 - Automatic Off-hook Answer for Call Coverage Keys


09 - Call Pickup for Callback Not Checked (0) Checked (1)

20-11 : Class of Service Options (Hold/Transfer Service)

Class of Service


1-15

11 - Automatic On-hook Transfer Checked (1) Not Checked (0)

23 - Set/Cancel VE/SE Call Forward Not Checked (0) Checked (1)

24 - Trunk Park Hold Mode Not Checked (0) Checked (1)

25 - Park Call Transfer Restriction Not Checked (0) Checked (1)

20-13 : Class of Service Options (Supplementary Service)

Class of Service


1-15

36 - Call Duration Display Not Checked (0) Checked (1)

45 - MIC Key Mode While Call Monitoring Not Checked (0) Checked (1)

47 - Station Number Display Not Checked (0) Checked (1)

20-14 : Class of Service Options for DISA/E&M

Class of Service


1-15

02 - Trunk Group Routing/ARS Access Not Checked (0) Checked (1)

03 - Trunk Group Access Not Checked (0) Checked (1)

05 - Operator Calling Not Checked (0) Checked (1)

SV8100 Issue 1.0


1-15

06 - Internal Paging Not Checked (0) Checked (1)

07 - External Paging Not Checked (0) Checked (1)

12 - Retrieving Park Hold Not Checked (0) Checked (1)

20-15 : Ring Cycle Setup

Item No. Incoming Signal Type UX5000 Value SV8100 Value

1 Normal Incoming Call on Trunk Cycle 8 (0.375sec on, 0.25sec off, 0.375sec

on, 2sec on) (8))

Cycle 2 (2sec on, 4sec off) (2)

20-17 : Operator Extension

Operator Operator Extension UX5000 Value SV8100 Value

1 Extension 301 101

20-22 : System Options for Wireless


05 DECTPP Out of Range 0 8

20-25 : ISDN Options


08 Low Layer Compatibility (LLC) Checked (1) Not Checked (0)

09 High Layer Compatibility (HLC) Checked (1) Not Checked (0)

20-14 : Class of Service Options for DISA/E&M (Continued)

Class of Service


Issue 1.0 SV8100


20-31 : Timer Class Timer Assignment

Time Class


1

17 - VRS/DISA No Answer Time (Disconnect/Incoming Ring Group/Voice Mail)

30 0

19 - Trunk to Trunk Long Conversation Warning Tone Time

180 3600

20-34 : Conference Group Setup

Conference Group Setting UX5000 Value SV8100 Value

1

Name Conf 1

Password 1111

Maximum Participants 8 0

Maximum Conference Duration 7200 0

Ending Conference Alert Tone Time 300 0

2

Name Conf 2

Password 2222




3

Name Conf 3

Password 3333




4

Name Conf 4

Password 4444




SV8100 Issue 1.0


21-01 : System Options for Outgoing Calls

Item No. System Option UX5000 Value SV8100 Value

18 Reset Dial after Trunk Access Failure Enabled (0) Disabled (1)

21-22 : CO Message Waiting Indication – Call Back Settings

Trunk Item No. Item UX5000 Value SV8100 Value

1~200 1 CO Message Waiting Indication Callback Speed Dial Destination

0 1999

25-07 : System Timers for VRS/DISA


02 VRS/DISA No Answer Interval 30 0

07 Long Conversation Warning Tone 180 3600

26-07 : LCR Cost Center Code Table

Extension UX5000 Value SV8100 Value

301-499, 5000-5312 301-499, 5000-5312 101-199, 3101-3513

30-03 : DSS Console Key Assignment

DSS Console DSS Key Additional Data UX5000 Value SV8100 Value

1-32

1 Additional Data 301 101






Issue 1.0 SV8100


1-32

































30-03 : DSS Console Key Assignment (Continued)


SV8100 Issue 1.0


1-32























30-05 : DSS Console Lamp Table


21 - Voice Mail Message

Indication

Lamp Pattern Pattern 6 (625ms on, 125ms off, 125ms on, 125ms off) (6)

Pattern 3 (125ms on, 125ms off) (3)

30-03 : DSS Console Key Assignment (Continued)


Issue 1.0 SV8100


40-10 : Voice Announcement Service Option


01 VRS Fixed Messaging Checked (1) Not Checked (0)

45-01 : Voice Mail Integration Options

Item No. Option UX5000 Value SV8100 Value

03 Voice Mail Call Screening Checked (1) Not Checked (0)

45-03 : NSL Timer Setup


01 Retry Time 4 0

02 Polling Interval 20 0

03 1LS (Link Start Message) Interval 20 0

04 Wait for 1LS Time 30 0

05 Wait for 2ET Time 60 0

06 Restart LVP Check Interval 30 0

07 Wait for 1LR Time 20 0

47-01 : InMail System Options


02 InMail Master Name IntraMail ## InMail ##

14 Maximum Attempts 5 99

SV8100 Issue 1.0


47-02 : InMail Station Mailbox Options

Mailbox Item UX5000 Value SV8100 Value

1 02 - Mailbox Extension 301 101

1 02 - Mailbox Extension 301 101

19 - Telephone User Interface Type Mnemonic (1) Numeric (0)

2-6402 - Mailbox Extension 302-364 102-164

19 - Telephone User Interface Type Mnemonic (1) Numeric (0)

65-512 19 - Telephone User Interface Type Mnemonic (1) Numeric (0)

47-06 : Group Mailbox Subscriber Options

Group Mailbox


1-32 17 - Telephone User Interface Type Mnemonic (1) Numeric (0)

47-07 : InMail Routing Mailbox Options

Routing Mailbox


1-32 Telephone User Interface Type Mnemonic (1) Numeric (0)

47-10 : InMail Trunk Options


1-200 Telephone User Interface Type Mnemonic (1) Numeric (0)

Issue 1.0 SV8100


47-13 : InMail Dial Action Table

Dial Action Table Dial Digit Item UX5000 Value SV8100 Value

1 1 Action Undefined (0) Unscreened Transfer (2)

Destination XXX

3 Destination XXX XXXX

4 Action Unscreened Transfer (2) Undefined (0)

Destination XXX

0 Destination 301 101

Timeout Destination 301 101

50-02 : Connecting System Settings

CCIS Route ID


01-09Common Signaling Channel Data Speed 64kbps (0) 56kbps (1)

Calling Name Indication Not Checked (0) Checked (1)

50-03 : CCIS Destination System Settings

CCIS System

ID Item UX5000 Value SV8100 Value

001-255 Point Code Availability Not Checked (0) Checked (1)

50-05 : CCIS Maximum Call Forwarding Hop Counter


01 Maximum Hop Count 0 5

SV8100 Issue 1.0


50-06 : CCIS Feature Availability

Item No. Item UX5000 ValueSV8100 Value

01 Link Reconnect Not Checked (0) Checked (1)

02 Centralized Day/Night Switching (for Message Receiver Side)


50-12 : CCIS Centralized Day/Night Mode to System Mode Assignment


SV8100 Value

01 Day Mode 0 1

02 Night Mode 0 2

50-13 : CCIS Centralized Response Timeout Assignment


SV8100 Value

01 IAI Response Time 0 30

50-15 : CCIS over IP Basic Information Setting

Item No. Item UX5000 ValueSV8100 Value

02 Server TCP Port 0 57000

03 Client TCP Port 0 59000

04 Connection Method for DT700 Not Checked (0) Checked (1)

Issue 1.0 SV8100


80-01-02 : Service Tone Setup

Service Tone Unit Item UX5000 Value SV8100 Value

DID Error 2 Basic Tone Tone 10 (440/480Hz, -13/-13dB) (10)

Tone 11 (480/620Hz, -13/-13dB) (11)

81-07 : CODEC Filter Setup for Analog Trunk Port


1-200 Codec Filter Type Type 1 (1) Type 2 (2)

82-11 : LCA Initial Data Setup


SV8100 Value

01 Bounce Protect Time 0.0ms (0) 300.0ms (3)

02 Hookflash Start Time 40.0ms (0) 290.0ms (5)

03 Hookflash End Time HST+0ms (0) HST+700ms (7)

82-12 : OPX Initial Data Setup


SV8100 Value

01 Bounce Protect Time 0.0ms (0) 300.0ms (3)

02 Hookflash Start Time 40.0ms (0) 290.0ms (5)

03 Hookflash End Time HST+0ms (0) HST+700ms (7)

SV8100 Issue 1.0


84-11 : Dterm ® IP CODEC Information Basic Setup

UX5000 Value SV8100 Value

Type 1-5

26 - TX Gain 0.0dBm (20) -6.0dBm (14)

27 - RX Gain 0.0dBm (20) -6.0dBm (14)

32 - RTP Filter Not Checked (0) Checked (1)

84-21 : CCIS over IP CODEC Information Basic Setup


01 G.711 Maximum Audio Frame Size (0) 30ms (3)

02 G.711 Type A-law (0) u-law (1)

04 G.711 Minimum Jitter Buffer Size 0 30

05 G.711 Average Jitter Buffer Size 0 60

06 G.711 Maximum Jitter Buffer Size 0 120





17 TX Gain -20.0dBm (0) 0.0dBm (20)

18 RX Gain -20.0dBm (0) 0.0dBm (20)

20 Audio Capability 2nd Priority G.711_PT (0) (1)

22 Jitter Buffer Mode (0) Adaptive immediately (3)

23 Voice Activity Detection Threshhold -19.0dBm (0) 0.3dBm (20)

24 Echo Canceller Mode Not Checked (0) Checked (1)

25 Echo Canceller Non-linear Processing Mode Not Checked (0) Checked (1)

26 UDP Checksum Mode Not Checked (0) Checked (1)






Issue 1.0 SV8100





37 iLBC Maximum Audio Frame Size (0) 30ms (3)

39 iLBC Minimum Jitter Buffer Size 0 30

40 iLBC Average Jitter Buffer Size 0 60

41 iLBC Maximum Jitter Buffer Size 0 120

84-30 : PVA-CCIS over IP CODEC Setup



02 G.711 Type A-law (0) u-law (1)












17 TX Gain -20.0dBm (0) 0.0dBm (20)

18 18 - RX Gain -20.0dBm (0) 0.0dBm (20)

20 20 - Audio Capability 2nd Priority G.711_PT (0) G.723_PT (1)

22 22 - Jitter Buffer Mode (0) Adaptive immediately (3)

23 23 - Voice Activity Detection Threshhold -19.0dBm (0) 0.3dBm (20)

24 24 - Echo Canceller Mode Not Checked (0) Checked (1)

84-21 : CCIS over IP CODEC Information Basic Setup (Continued)


SV8100 Issue 1.0


25 25 - Echo Canceller Non-linear Processing Mode


26 26 - UDP Checksum Mode Not Checked (0) Checked (1)

90-02 : Programming Password Setup

Account Item UX5000 Value SV8100 Value

2 User Name UX5000 tech

90-10 : System Alarm Setup

Alarm Item UX5000 Value SV8100 Value

100 Alarm Type Not set (0) Major (1)

90-26 : Program Access Level Setup

PRG Item UX5000 Value SV8100 Value

10-31 User Level SA (System Administrator A) (3) IN (Installer) (2)

80-02 User Level IN (Installer) (2) MAN (Manufacturer) (1)












84-30 : PVA-CCIS over IP CODEC Setup (Continued)


Issue 1.0 SV8100




84-04 User Level MAN (Manufacturer) (1) IN (Installer) (2)

90-31 : DIM Access over Ethernet


02 User Name ASPIRE SV8100

90-26 : Program Access Level Setup (Continued)

PRG Item UX5000 Value SV8100 Value

SV8100 Issue 1.0


SECTION 5 CPU CONVERSION FROM UX5000 (IP3NA-CCPU-A1) TO SV8100 (CD-CP00-US)

Before proceeding, ensure that Section II, PCPro Conversion from UX5000 to SV8100, steps 1~3 of this manual have been performed to save the UX5000 database.

5.1 Removal of UX5000 CPU (IP3NA-CCPU-A1)

1. Power down the UX5000 chassis and remove the UX5000 CPU (IP3NA-CCPU-A1) from the chassis.

The chassis power must be off when installing or removing the IP3NA-CCPU-A1.

2. Remove the following daughter boards if equipped from the UX5000 CPU (IP3NA-CCPU-A1), as they can be mounted and used on the SV8100 CPU:

IP3WW-MEMDB-A1 (Memory Expansion Daughter Board)

IP3WW-(XX)VOIPDB-A1 (VoIP Daughter Board)

IP3WW-16VMDB-B1 (VM/VRS/Modem Daughter Board)

IntraMail Compact Flash (if equipped)

5.2 Installation of SV8100 CPU (CD-CP00-US)

The CD-CP00-US must be installed in Slot 1 of the Controlling Chassis.

1. Install the battery on the CD-CP00-US (refer to Figure 2-16 Install CPU Battery on page 2-38). The polarity + symbol must be on top as illustrated.

Re-use of the UX5000 CPU is prohibited and is not supported by NEC.

The chassis power must be off when installing or removing the CD-CP00-US.

After removing a previously installed CD-CP00-US, handle the blade, carefully from the edges. If certain solder points/resistors are touched on the back of the blade, some RAM/temporary memory may be lost (e.g., time, date, user-defined settings, etc.).

Issue 1.0 SV8100


2. Install the PZ-VM21, PZ-ME50-US and/or PZ-32IPLA/PZ-64IPLA/PZ-128IPLA daughter board, if required.

An optional white overlay has been provided within the CD-CP00-US packing for sites that wish to maintain a uniform color scheme.

3. Ensure the power supply is OFF, and then slide the CD-CP00-US into Slot 1 in the controlling Chassis.

4. If external Background Music (BGM) or Music on Hold (MOH) is being installed, plug the cable into the CN8 or CN9 pin jack connector on the CD-CP00-US. The other end of the cable plugs into the music source.

Refer to the PGD(2)-U10 ADP in Chapter 9 of the SV8100 Hardware Manual – Installing SV8100 Optional Equipment section 2.1 Using a PGD(2)-U10 ADP on page 9-1 for details on connecting to a music source.

When the system software is upgraded, the flash memory is updated with the new software version. Either the Hot or Cold start-up method can be used or the system can be upgraded using system software. Refer to 2.6.1 of the SV8100 Hardware Manual-Performing a Cold Start on page 4-9, 2.6.2 Performing a Hot Start on page 4-10, or 2.6.4 Performing a Software Upgrade on page 4-14.

Customer information is stored in the RAM memory which is restored after a power failure is cleared. The lithium battery in the system saves the RAM memory when power is lost.

Figure 2-16 Install CPU Battery

SV8100 Issue 1.0


5.3 To Perform a System Software and Firmware Upgrade:

Requirements:

Customer Provided: USB Flash Drive/Stick (32MB minimum capacity - FAT format).

It is recommended when using a USB flash drive to install it in the CCPU withthe system power turned off. Certain flash drives may cause the system to resetif inserted with the power on.

Secured USB flash drives or any other type of USB flash drive that wouldprompt for information (such as a password) or a partitioned drive cannot beused. The system will not be able to access the system files.

Any .zip-compatible program for decompressing the file (for example: WinZip).

Download the Updated Software:

1. Visit the following web site to download the latest CD-CP00 Software: www.NECNTAC.com. When logged in click Downloads.

2. Unzip the software file and save it on the root of a USB drive.

3. Turn the system power Off.

4. After the system powers down, insert the USB Memory containing the software upgrade into the USB port on the CD-CP00-US.

5. Push in and hold the Load button.

6. Turn the system power On.

7. Continue holding the Load button for approximately 10 seconds or until Status LED5 begins flashing red.

8. Release the Load button.

9. Wait until the Status LEDs on the CD-CP00-US have the following indications (approximately two minutes):

LED 2: Flashing Red

LED 3: Flashing Red

LED 4: Flashing Red

LED 5: Steady Red

10. Turn the system power Off and remove the USB Memory.

11. Turn the system power back On.

http://www.NECNTAC.com

Issue 1.0 SV8100


12. When the system has completed reloading the software, the Status LED begins flashing on the CD-CP00-US. The remaining four LEDs are off.

From a SV Terminal, confirm the new software version is installed, press the FEATURE + 3 keys on any display multiline terminal to view the system version number.

From a UX Terminal, confirm the new software version is installed, press the Check + Hold keys on any display multiline terminal to view the system version number.

The existing system software in the flash memory is replaced, but the customer data (stored in the RAM) is saved.

SV8100 Issue 1.0


SECTION 6 LOADING LICENSE FILE TO SV8100 CPU (CD-CP00-US)

Load the license file generated from Section I “License Replacement”, using a USB stick or PCPro.

6.1 USB

The following method shows how to load the license file using the USB stick:

Figure 2-17 SV8100 USB Slot

Figure 2-18 Telephone Programming Screen

Issue 1.0 SV8100


6.2 PCPro/WebPro

The following method shows how to load the license file using PcPro/Web-Pro:

Figure 2-19 Feature Activation SubMenu

Figure 2-20 Feature Activation - Open Screens

SV8100 Issue 1.0


Confirm the licensing.

Figure 2-21 PCPro Activation Screen

Figure 2-22 Notepad Screen

Issue 1.0 SV8100


SECTION 7 UPLOAD

Uploading pushes all the data from PCPro to system memory. An upload can only occur when PCPro is connected to a system.

7.1 Accessing Upload

When PCPro is connected to a system, access the Upload dialog using one of the following methods:

Select the menu item Communications > Upload.

-OR-

Select the icon depicted by the red arrow.

-OR-

Press F7.

7.2 Uploading Data from PCPro to System Memory

Use the Upload dialog to specify the parameters and perform an upload.

Figure 2-23 PCPro – Upload Screen

SV8100 Issue 1.0


To upload data from PCPro to system memory:

1. Select a Transfer Type.

2. Select Transfer Type items.

3. If desired, select items via the Modify Filter.

4. Press the Start button.

5. After the upload is completed, press the Close button.

Transfer Type

Select a filter that controls the scope of chassis settings to upload. The following Transfer Types are available:

All: No filter, all Chassis settings

Blade Configuration: Blade packages settings

System Data Partial (System Wide): System-based settings

System Data Partial (Telephone): Telephone-based settings

System Data Partial (Virtual Extension): Virtual Extension-based settings

System Data Partial (Trunk): Trunk-based settings

User Data: User-specific settings

Transfer Type Items

Specifically select PRG Groups and/or individual PRGs from the chassis settings to upload. The choice of Transfer Type Items available is governed by the Transfer Type selected.

Modify Filters

A filter is applied based on the system data modification status. The filter only applies to system data on the PCPro side, not system data residing in chassis memory.

Uploading Blade Configuration

When uploading the Blade Configuration via Upload All, and selecting Card Configuration, or just Uploading Card Configuration, a warning popup will display when either Trunks or stations are busy at the time of selecting to uploading the Card Configuration. This will allow for the upload to be cancelled and completed at a later time, or to be continued and will disconnect the busy trunks and/or stations.

Issue 1.0 SV8100


This popup is shown when the Card Configuration is selected to be uploaded and the trunks are busy.

Figure 2-24 PCPro Trunk Port Popup

Figure 2-25 PCPro Station Port Popup


Featu

res

3Features

SECTION 1 UX5000 TO UNIVERGE SV8100 FEATURE COMPARISON LIST

This chapter provides an alphabetical comparison of the features available to both the SV8100 and UNIVERGE SV8100 systems (refer to Table 3-1 Feature Comparison List on page 3-2).

Each feature provides the following information:

SV8100 Feature – title of related SV8100 feature (if available).

Conditions – provides special operating conditions (if any) that need to be considered with using the feature.

Operation – provides step-by-step instructions for using the feature.

For complete SV8100 conditions and station operations, refer to the SV8100 Features and Specifications Manual.

Issue 1.0 SV8100

3 - 2 Features

Table 3-1 Feature Comparison List

UX5000 Feature Name UNIVERGE SV8100 Feature Name

Abbreviated Dialing Speed Dial – System/Group/Station

Account Codes Account Code – Forced/Verified/UnverifiedAccount Code Entry

Alarm Alarm

Alarm Reports Alarm Reports

Alphanumeric Display Alphanumeric Display

Analog Communications Interface (ACI) Analog Communications Interface (ACI)

– Ancillary Device Connection

– Answer Hold

– Answer Key

AspireNet AspireNet

Aspire Telephones SV8100/SV8300 Terminals

Attendant Call Queuing Attendant Call Queuing

Automatic Call Distribution (ACD) Automatic Call Distribution (ACD)

Automatic Release Automatic Release

Automatic Route Selection Automatic Route Selection

Background Music Background Music

Barge-In Barge-In

– Battery Backup – System Memory

– Battery Backup – System Power

– Call Appearance (CAP) Keys

Call Duration Timer Call Duration Timer

Call Forwarding – Centrex Call Forwarding – Centrex

Call Forwarding Call Forwarding

Call Forwarding with Follow Me Call Forwarding with Follow Me

Call Forwarding, Fixed Call Forwarding

Call Forwarding, Off-Premise Call Forwarding, Off-Premise

Call Forwarding/Do Not Disturb Override Call Forwarding/Do Not Disturb Override

SV8100 Issue 1.0


– Call Monitoring

Call Pickup Group Directed Call PickupGroup Call Pickup

Call Redirect Call Redirect

Call Waiting/Camp-On Call Waiting/Camp-On

Callback Callback

Make Call-UXMail Feature Caller ID Call Return

Caller ID Caller ID

Caller ID – Flex Ring by Caller ID Caller ID – Flexible Ringing

Central Office Calls, Answering Central Office Calls, Answering

Central Office Calls, Placing Central Office Calls, Placing

Central Telephone Book Speed Dial – Telephone Book

Class of Service Class of Service

– CO Message Waiting Indication

Conference Conference

Conference, Remote –

Continued Dialing Continued Dialing

Cordless DECT Terminals Cordless DECT Terminals

– Cordless Telephone Connection

– Data Line Security

– Delayed Ringing

Department Calling Department Calling

Department Step Calling Department Step CallingStation Hunt

Dial Pad Confirmation Tone Dial Pad Confirmation Tone

Dial Tone Detection Dial Tone Detection

Dial Number Preview Dialing Number Preview

– Digital Trunk Clocking

Direct Inward Dialing (DID) Direct Inward Dialing (DID)

Table 3-1 Feature Comparison List (Continued)


Issue 1.0 SV8100

3 - 4 Features

Direct Inward Line (DIL) Direct Inward Line (DIL)

Direct Inward System Access (DISA) Direct Inward System Access (DISA)

Direct Station Selection (DSS) Console Direct Station Selection (DSS) Console

Directed Call Pickup Directed Call Pickup

Directory Dialing Directory Dialing

Display Messaging, Selectable Selectable Display Messaging

Distinctive Ringing, Tones and Flash Patterns Distinctive Ringing, Tones and Flash Patterns

Do Not Disturb Do Not Disturb

Door Box Door Box

– Drop Key

– Dterm Cordless II Terminal

– Dterm Cordless Lite II Terminal

Dual Line Appearance –

E911 Compatibility E911 Compatibility

– Electra Elite IPK Terminals

– Facsimile CO Branch Connection

Flash Flash

Flexible System Numbering Flexible System Numbering

– Flexible Timeouts

Forced Trunk Disconnect Forced Trunk Disconnect

Group Call Pickup Group Call Pickup

Group Listen Group Listen

– Handset Mute

Handsfree and Monitor Handsfree and Monitor

Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback/Forced Intercom Ringing

Headset Operation Headset Operation

Hold Hold

Hot Key-Pad Hot Key-Pad

Hotel/Motel Hotel/Motel



SV8100 Issue 1.0


Hotline Hotline

– Howler Tone Service

Intercom Intercom

Intercom Abandoned Call Display –

IP DECT Terminal Wireless DECT (SIP)

– IP Multiline Station (SIP)

– IP Single Line Telephone (SIP)

– IP Trunk – (SIP) Session Initiation Protocol

– IP Trunk – H.323

– IPK/IPK II Migration

ISDN Compatibility ISDN Compatibility

– K-CCIS – IP with PVA

Last Number Redial Last Number RedialRedial Function

Licensing Licensing

Line Preference Line Preference

Long Conversation Cutoff Long Conversation Cutoff

Loop Keys Loop Keys

Maintenance Maintenance

Meet Me Conference Meet Me Conference

Meet Me Paging Meet Me Paging

Meet Me Paging Transfer Meet Me Paging Transfer

Memo Dial Memo Dial

Message Waiting Message Waiting

MH240 Wireless IP DECT Terminal MH240 Wireless IP Telephone

Microphone Cutoff Microphone Cutoff

Mobile Extension Mobile Extension

Multiple Directory Numbers/Call Coverage Call Arrival (CAR) KeysSecondary Incoming Extension (SIE)Virtual Extensions (VE)



Issue 1.0 SV8100

3 - 6 Features

Music on Hold Music on Hold

Name Storing Name Storing

Networking – AspireNet K-CCIS – IPK-CCIS – T1

Off Hook Signaling Off-Hook Signaling

One-Touch Calling One-Touch Calling

Operator Operator

OPX (Off-Premise Extension) (OPX) Off-Premise Extension

Paging, External Paging, External

Paging, Internal Paging, Internal

Paging, Privacy Release Conference, Voice Call/Privacy Release

Park Park

PBX Compatibility PBX Compatibility

– PC Programming

– Power Failure Transfer

Prime Line Selection Prime Line SelectionPrivate Line

Privacy Release Conference, Voice Call/Privacy Release

Programmable Function Keys Programmable Function Keys

– Programming from a Multiline Terminal

Pulse to Tone Conversion Pulse to Tone Conversion

Remote (System) Upgrade Remote (System) Upgrade

Repeat Redial Repeat Redial

– Resident System Program

Reverse Voice Over Reverse Voice Over

Ring Groups Ring Groups

Ringdown Extension, Internal/External Ringdown Extension, Internal/External

Room Monitor Room Monitor

Save Number Dialed Save Number Dialed

Secretary Call (Buzzer) Secretary Call (Buzzer)



SV8100 Issue 1.0


Secretary Call Pickup Secretary Call Pickup

Selectable Display Messaging Selectable Display Messaging

Selectable Ring Tones Selectable Ring Tones

Serial Call Serial Call

Single Line Terminals, Analog 500/2500 Sets Single Line Telephones, Analog 500/2500 Sets

– SLT Adapter

– SMB8000 Communications Analyst

– SMB8000 Interactive Voice Response

– SMB8000 Multimedia Conference Bridge

Softkeys Softkeys

Station Message Detail Recording Station Message Detail Recording

– Station Name Assignment – User Programmable

– Station Relocation

– SV8100 Desktop Applications

– SV8100 Internal Router

– SV8100 NetLink

– SV8100 PoE Gigabit Switch

Synchronous Ringing Synchronous Ringing

T1 Trunking (with ANI/DNIS Compatibility) T1 Trunking (with ANI/DNIS Compatibility)

Tandem Ringing Tandem Ringing

Tandem Trunking (Unsupervised Conference) Tandem Trunking (Unsupervised Conference)

Computer Telephony Integration (CTI) applications TAPI Compatibility

Tie Lines Multiple Trunk TypesTone Override

Time and Date Clock/Calendar Display

Toll Restriction Code Restriction

Toll Restriction Override Code Restriction Override

Toll Restriction, Dial Block Code Restriction, Dial Block

– Traffic Reports



Issue 1.0 SV8100

3 - 8 Features

Transfer Transfer

Trunk Group Routing Trunk Group Routing

Trunk Groups Trunk Groups

Trunk Queuing/Camp-On Trunk Queuing/Camp-On

– UCB (Unified Communications for Business)

– UM8000 Mail

– uMobility

– Unicast/Multicast Paging Mode

– Uniform Call Distribution (UCD)

– Uniform Numbering Network

Universal Answer Night Service

– Universal Slots

– User Programming Ability

– VM8000 InMail

– VM8000 InMail Park and Page

– VM8000 InMail Upload Download Audio

– VM8000 InMail – Cascade Message Notification

– VM8000 InMail – Email Notification

– VM8000 InMail – Find-Me Follow-Me

– VM8000 InMail – Language Setting

– Voice Call Recording

– Voice Mail Integration (Analog)

– Voice Mail Message Indication on Line Keys

Voice Over Voice Over

Voice Response System (VRS) Voice Response System (VRS)

– Voice Response System (VRS) Upload Download Audio

– Voice Response System (VRS) – Call Forwarding – Park and Page

Volume Controls Volume Controls



SV8100 Issue 1.0


SECTION 2 FEATURES

The remainder of this document highlights the differences between the UX5000 and the UNIVERGE SV8100 features.

Warning Tone for Long Conversation Warning Tone for Long Conversation



Issue 1.0 SV8100

3 - 10 Features


SV8100 Issue 1.0

Abbreviated Dialing 3 - 11

Abbreviated Dialing

SV8100 Feature

Speed Dial – System/Group/Station

Conditions

None

Operation

To store a Speed Dial number (display terminals only):

1. Press idle CALL key and dial 753 (for common) or 754 (for group).

- OR -

With an idle display keyset, press the PROG Soft Key, then the Soft Key, press the SPD Soft Key. If there are Group SPD bins defined, select either the SYS. (common) or SPDg (group) Soft Key.

2. Dial common or group storage code (000-999).

Initially, there are 1000 Common Speed Dialing codes. There are Group Speed Dialing codes only if you define them in programming.

When using 4-digit bins, the storage codes/bin numbers are 0000-1999.

3. Dial telephone number you want to store (up to 24 digits).

Valid entries are 0-9, # and *. To enter a pause, press MIC. To store a Flash, press FLASH.

4. Press HOLD.

5. Enter the name associated with the Speed Dialing number.

Issue 1.0 SV8100

3 - 12 Abbreviated Dialing

6. Press HOLD.

7. Press SPK to hang up.

Table 3-2 Keys for Entering Names

When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long.

Use this keypad digit . . . When you want to. . .

1 Enter characters:

1 @ [ ¥ ] ^ _ ` | Á À Â Ã Æ Ç É Ê ì ó 0

2 Enter characters: A-C, a-c, 2.

3 Enter characters: D-F, d-f, 3.

4 Enter characters: G-I, g-i, 4.

5 Enter characters: J-L, j-l, 5.

6 Enter characters: M-O, m-o, 6.

7 Enter characters: P-S, p-s, 7.

8 Enter characters: T-V, t-v, 8.

9 Enter characters: W-Z, w-z, 9.

0 Enter characters:

0 ! “ # $ % & ’ ( ) ô Õ ú å ä ö ü

Enter characters:

+ , - . / : ; < = > ? π ∑ Ω ∞ ¢ £

# # = Accepts an entry (only required if two letters on the same key are needed - ex: TOM). Pressing # again = Space. (In SV8100 programming mode, use the right arrow Softkey instead to accept and/or add a space.)

CONF Clear the character entry one character at a time.

CLEAR Clear all the entries from the point of the flashing cursor and to the right.

SV8100 Issue 1.0


To dial a Common Speed Dialing number:

Four-digit bin numbers must be dialed using the keyset’s Soft Keys.

3-Digit Bin Numbers Only

1. At keyset, press idle CALL key.

- OR -

At single line set, lift handset.

2. Dial #2 (000-999).

- OR -

Press DIAL key.

- OR -

Press Common/Private Speed Dialing key (Program 15-07 or SC 751: 27).

To preselect, press a line key in step 1 (instead of CALL) before pressing the DIAL or Speed Dialing key.

3. Dial Common Speed Dialing storage code (000-999).

The stored number dials out.

Unless you preselect, Trunk Group Routing selects the trunk for the call. The SV8100 may optionally select a specific Trunk Group for the call.

If you have a DSS Console, you may be able to press a DSS Console key to chain to a stored number.

4-Digit Bin Numbers

1. With an idle display keyset, press the DIR Soft Key.

2. Select SPD from the Directory Dialing menu.

3. Select either the SYS. (common) or SPDg (group) Soft Key.

4. Use the or to locate the number you wish to call.

5. Press the DIAL Soft Key.


To store a Common Speed Dialing number under a Programmable Function Key:


2. Dial 751.

3. Press the key which is to store the number.

4. Dial 01.

5. Dial #2 + the 3-digit bin number (000-999) to be stored.

Four-digit bin numbers can not be stored with this function.

Issue 1.0 SV8100


6. Press HOLD.


To dial a Common Speed Dialing number under a Programmable Function Key:


2. Press the key which has the stored number to be dialed.

The number seizes an outside line and dials out.

To dial a Group Speed Dialing number:

3-Digit Bin Numbers Only


- OR -


2. Dial #4 (000-999).

- OR -

Press DIAL key.

- OR -

Press Group Speed Dialing key (Program 15-07 or SC 751: 28).

To preselect, press a line key in step 1 (instead of CALL) before pressing the DIAL or Speed Dialing key.

3. Dial the Group Speed Dialing code (000-999).


Unless you preselect, Trunk Group Routing selects the trunk for the call.

If you have a DSS Console, you may be able to press a DSS Console key to chain to a stored number.

4-Digit Bin Numbers

1. At keyset, press the DIR Soft Key.

2. Press the SPD Soft Key, then the SPDg Soft Key.

3. Use the or to locate the number you wish to call.

4. Press the DIAL Soft Key.


SV8100 Issue 1.0


To check your stored Speed Dialing numbers (display terminal only):

1. Press CHECK.

2. For Common Speed Dialing, press DIAL. Dial the Speed Dialing Code (e.g., common code 001).

If the entire stored number is too long for your terminal’s display, press * to see the rest of it.

- OR -

For Group Speed Dialing, press the Group Speed Dialing key.

- OR -

For Common Speed Dialing key, press the Common Speed Dialing key.

3. Press CLEAR.

To display additional numbers, repeat from step 1.

Personal Speed Dialing

To program a Bin for Personal Speed Dialing:

1. Press idle CALL key or lift the handset and dial 755.

2. Dial the bin number (1-9, 0) you want to program.

3. Dial general trunk access code (9).

- OR -

Dial Specific Trunk Service Code (#9) plus the trunk number (e.g., 005).

- OR -

Dial Trunk Group Service Code (704) plus the trunk group number (e.g., 1).

4. Dial number you want to store.

The total of the digits stored in steps 3 and 4 cannot exceed 24.


5. Press HOLD.

6. Enter the name associated with the key you are programming.

7. Press HOLD.

8. Press SPK or hang up.

Issue 1.0 SV8100


To dial a Personal Speed Dialing number:


- OR -


2. Dial #7.

3. Dial the Personal Speed Dialing storage code (0-9).


Cursor Key Operation

By pressing the Right Cursor key, the user can access all directory menus. The flow chart below shows the menu access sequence (refer to Figure 3-1 Right Cursor Key Operation). If the terminal is not allowed access to Speed Dial and/or Telephone Book numbers, or no telephone numbers are programmed in those areas, they are skipped.

Figure 3-1 Right Cursor Key Operation

SV8100 Issue 1.0

Account Codes 3 - 17

Account Codes

SV8100 Feature

Account Code – Forced/Verified/Unverified

Account Code Entry

Conditions

None

Operation

To enter an Account Code any time while on a trunk call:

The outside caller cannot hear the Account Code digits you enter.

You can use this procedure if your SV8100 has Optional Account Codes enabled. You may also be able to use this procedure for incoming calls.

This procedure is not available at Single Line Telephones.

1. Dial *.

- OR -

Press your Account Code key (Program 15-07 or SC 751: code 50).

2. Dial your Account Code (1-16 digits, using 0-9 and #).

If Account Codes are hidden, each digit you dial will show an “*” character on the terminal’s display.

3. Dial *.

- OR -


Issue 1.0 SV8100

3 - 18 Account Codes

To enter an Account Code before dialing the outside number:

If your SV8100 has Forced Account Codes, you must use this procedure. If it has Verified Account Codes, you can use this procedure instead of letting the SV8100 prompt you for your Account Code. You may also use this procedure if your SV8100 has Optional Account Codes.

If your SV8100 has Verified Account Codes enabled, be sure to choose a code programmed into your Verified Account Code list.

1. Access trunk for outside call.

You can access a trunk by pressing a line key or dialing a code (except 9). Refer to Central Office Calls, Placing on page 3-79 for more information.

2. Dial *.

- OR -



If you make an incorrect entry, your SV8100 may automatically alert the operator. If Account Codes are hidden, each digit you dial will show an “*” character on the terminal’s display.

4. Dial *.

- OR -


5. Dial the number you want to call.

If you hear “stutter dial tone after dialing the number, ARS is requesting that you enter an ARS Authorization Code. Refer to Automatic Route Selection for more information.

To dial an outside number and let your SV8100 tell you when an Account Code is required:

1. Access a trunk and dial the number you want to call.

If you hear “stutter dial tone after dialing the number, ARS is requesting that you enter an ARS Authorization Code. Refer to Automatic Route Selection for more information.

2. Wait for your call to go through.

- OR -

If you hear “Please enter an Account Code,” and your display shows ENTER ACCOUNT CODE:

Dial *.

- OR -


Dial your Account Code (1-16 digits, using 0-9 and #).

If Account Codes are hidden, each digit you dial will show an “*” character on the terminal’s display.

Dial *.


SV8100 Issue 1.0

Account Codes 3 - 19

To enter an Account Code for an incoming call:

This procedure is not available for Single Line Telephones.

1. Answer incoming call.

If Account Codes for Incoming Calls is disabled, the following steps will dial digits out onto the connected trunk.

2. Dial *.

3. Enter the Account Code.

You can enter any code of the proper length. Incoming Account Codes cannot be Forced or Verified.

4. Dial *.

To enter an Account Code while placing a trunk call:

If your SV8100 has Forced Account Codes, you must follow this procedure.


You can access a trunk by pressing a line key or dialing a code. Refer to Central Office Calls, Placing for more information.

With Forced Account Codes, you hear, “Please enter an Account Code.” Your display shows: ENTER ACCOUNT CODE.

2. Dial *.


4. Dial *.

If the SV8100 has Forced Account Codes and you don’t enter a code, your call cannot go through. You can, however, dial ** to bypass Forced Account Code entry.

5. Dial number you want to call.

If you hear “stutter” dial tone after dialing the number, ARS is requesting you to enter an ARS Authorization Code. Refer to the Automatic Route Selection feature for more information on ARS Authorization Codes.

To enter an Account Code at a single line set:


You can access a trunk by dialing a code. Refer to Central Office Calls, Placing for more information.

With Forced Account Codes, you hear, “Please enter an Account Code.” Your display shows: ENTER ACCOUNT CODE.

2. Dial *.

3. Enter Account Code (1-16 digits).

4. Dial *.

Issue 1.0 SV8100

3 - 20 Account Codes

5. Dial number you want to call.

If you hear “stutter” dial tone after dialing the number, ARS is requesting you to enter an ARS Authorization Code. Refer to the Automatic Route Selection feature for more information on ARS Authorization Codes.

SV8100 Issue 1.0

Alarm 3 - 21

Alarm

SV8100 Feature

Alarm

Conditions

None

Operation

To set the alarm:


- OR -


2. Dial 727.

3. Dial alarm type (1 or 2).

Alarm 1 sounds only once. Alarm 2 sounds each day at the preset time.

4. Dial the alarm time (24-hour clock).

For example, for 1:15 PM dial 1315.

A confirmation tone will be heard if the alarm has been set. If the alarm was not set, an error tone will be heard instead.

5. At keyset, press SPK to hang up.

- OR -

At single line set, hang up.

To silence an alarm:

1. At keyset, press CLEAR.

- OR -


The single line set user will hear Music on Hold when the handset is lifted.

Issue 1.0 SV8100

3 - 22 Alarm

To check the programmed alarm time:

1. Press CHECK.

2. Dial 727.


4. The programmed time displays.

5. Press CLEAR.

To cancel an alarm:


- OR -


2. Dial 727.


4. Dial 9999.


- OR -

At single line set, hang up.

SV8100 Issue 1.0

Analog Communications Interface (ACI) 3 - 23

Analog Communications Interface (ACI)

SV8100 Feature

Analog Communications Interface (ACI)

Conditions

None

Operation

To call an ACI software port:

1. Press idle CALL key.

2. Dial ACI software port extension number.

- OR -

Dial ACI Department Group extension number.

- OR -

Press One-Touch Programmable Function Key for ACI extension or Department Group.

After you call an ACI software port:

If the port is set for input (Program 33-01-01=1) and a music source is connected, you hear music.

- OR -

If the port is set for output (Program 33-01-01=2) and External Paging is connected, you can page into the external zone.

- OR -

If the port is set for output (Program 33-01-01=2) and a loud ringer is connected, you activate the loud ringer.

Issue 1.0 SV8100

3 - 24 Analog Communications Interface (ACI)

To manually record a call an ACI software port:

1. While on a call, press the ACI Conversation Record Key (Program 15-07 or SC 751: 69 + 0).

The key’s LED will be lit when recording.

2. To stop recording, press the ACI Conversation Record Key once again.

The key’s LED will be off when recording has stopped.

SV8100 Issue 1.0

Aspire Telephones 3 - 25

Aspire Telephones

SV8100 Feature

SV8100/SV8300 Terminals

Conditions

When Aspire telephones are installed, Loop key mode must be used.

Additional Aspire terminal hardware (displays, button kits, key kits, handsets, adapters etc.) only connect to Aspire terminals.

Operation

None

Issue 1.0 SV8100

3 - 26 Aspire Telephones


SV8100 Issue 1.0

Automatic Call Distribution (ACD) 3 - 27

Automatic Call Distribution (ACD)

SV8100 Feature

Automatic Call Distribution (ACD)

Conditions

UxMail is not supported for Delay Announcements.

Operation

Transferring Calls to an ACD Group:

To Transfer a call to an ACD Group:

1. At keyset or DSL, press HOLD.

- OR -

At Single Line Telephone, hookflash

You hear Transfer dial tone.

2. Dial ACD Group Master Number.

You can press a defined One-Touch Programmable Function Key for the master instead.

3. Hang up.

Answering Outside Calls that Ring Your ACD Group:

To answer an outside call that rings your ACD Group:

DISA, DID and tie trunks can ring an ACD master number directly. Other trunk types can ring ACD Groups if set up in programming. Trunks can also be transferred to ACD master numbers.

1. Lift handset.

2. If you don't automatically answer the call, press the flashing line key.

Issue 1.0 SV8100

3 - 28 Automatic Call Distribution (ACD)

Agent Log In and Log Out:

To log your extension into the ACD Group:

Keyset

Your display shows: WAIT ACD LOGIN. If Program 12-07-01 has a customized Day/Night mode message defined, the ACD agent’s display will not indicate the WAIT ACD LOGIN status (however, the agent may still log in using the following procedure).


2. Dial *5.

You hear confirmation tone.

- OR -

Press ACD Log On/Off key (Program 15-07-01 or SC 752: code *10).

You hear a single beep.

Your display will show the ACD Group to which you are logged in.

If your SV8100 has ACD Identification Codes enabled, enter it now.

DSL or Single Line Telephone

1. Lift handset.

2. Dial *5.


If your SV8100 has ACD Identification Codes enabled, enter it now.

To log your extension out of an ACD Group:

Keyset

Your display shows the ACD Group to which you are logged in.


2. Dial *5.

- OR -

Press ACD Log On/Off key (Program 15-07-01 or SC 752: code *10). Your display shows: ACD LOGOUT (1:Yes, 0:No).

3. Dial 1 to log out.

You hear confirmation tone (if you dialed *5) or a single beep (if you pressed the ACD Log On/Log Off key).

- OR -

Dial 0 to cancel the log out and return to the group.

SV8100 Issue 1.0


DSL

1. Lift handset.

2. Dial *5.

3. Dial 1 to log out.


- OR -

Dial 0 to cancel the log out and return to the group.

Single Line Telephone

1. Lift handset.

2. Dial 655.

AIC Agent Log In:

To log in

Keyset

1. Press the ACD Log In/Log Out key (Program 15-07 or SC 752: *10).

- OR -

Press CALL key and dial the AIC Log In service code (Program 11-13-08).

2. If the agent log in code is used, enter the agent log in code (the number of digits to be entered is determined by Program 41-01-02). Otherwise, skip to Step 3.

3. Dial the Agent Identity Code (AIC) (up to four digits) defined in Program 41-18-01.

The ACD Log In/Log Out key lights.

To log out (for single or multiple agent log ins):

Keyset

All AIC log ins become invalid.


2. Dial 1 to accept.

- OR -

1. Press CALL key and dial the AIC Log Out service code (Program 11-13-09).

The ACD Log In/Log Out key goes out.

Issue 1.0 SV8100



All AIC log ins become invalid.

1. Lift the handset.

2. Dial the AIC Log Out service code (Program 11-13-09).

- OR -

1. To log out of an ACD group without using AIC: Lift the handset.

2. Dial the ACD Log Out service code 655 (Program 11-13-02).

Multiple Agent Log In:

To log in

Keyset


2. Dial 0 to cancel the log out option.

3. Dial the Agent Identity Code (AIC) (up to four digits).


- OR -

1. Press CALL key and dial the AIC Log In service code (Program 11-13-08).

2. Dial the Agent Identity Code (AIC) (up to four digits).



Follow Steps 1-3 to log in with additional AICs (up to three) at any time.

1. Lift the handset and dial the AIC Log In service code (Program 11-13-08).

2. Dial the log in code (up to 20 digits).

This step is not required if the ID code is disabled in Program 41-01-02.

3. Dial the first Agent Identity Code (AIC) (up to four digits).

You will hear a confirmation tone.

SV8100 Issue 1.0


When immediately logging in with additional AICs.

1. For second agent log: Dial the second Agent Identity Code (AIC) (up to four digits).


2. For third agent log: Dial the third Agent Identity Code (AIC) (up to four digits).


Changing ACD Group Assignment:

To change your ACD Group Assignment:

1. Log out of your ACD Group (see the instructions above).


3. Dial 670.

4. Dial the number of the ACD Group (1-64) into which you want to log.


5. Log into the new ACD Group (see the instructions above).

Using the Headset with Automatic Answer for ACD Agents:

1. With the keyset in an idle state, press the Check key.

2. Press the Headset key (Program 15-07 or SC 751: 05) twice.

3. Press the Clear key to return the display to idle.

The Headset key blinks when Automatic Headset is activated.

To cancel Automatic Headset, repeat these steps.

Answering Incoming ACD Calls with a Call Coverage Key:

1. Press the flashing ACD Call Coverage key (Program 15-07 or SC 751: *03 + ACD Master number).

Ringing Call Coverage keys must be pressed to answer - a user can’t simply go off-hook.

Ringing calls are answered in the following priority:- Ringing call which has heard the ACD Delayed message.- Ringing call which has not heard the ACD Delayed message.- Calls in queue (follows ACD overflow priority set in Program 41-14-03).

A Supervisor can monitor an ACD call:

1. When an ACD agent is on an outside call, the supervisor presses the Monitor key (Program 15-07 or SC 752: *15).

The call is heard by the supervisor, but cannot participate in the call. If participation is required, use the Barge In feature instead.

Issue 1.0 SV8100


2. To cancel the call monitoring, press the Monitor key again.

Queue Status Display:

When Logged Into ACD Group:

1. With an idle keyset, press the Queue Status Display Programmable Function Key (Code: *19).

The display indicates the number of calls in queue, the trunk name, and the length of time the call has been waiting.

When the Queue Status Display key is pressed, the queue status of the extension’s group is displayed. When the extension is not in an ACD group, the Queue Status of group 1 is displayed instead.

When an agent logs in using an AIC code, the Queue Status of the default ACD group defined in Program 41-18-02 is displayed.

2. Press the VOL UP and VOL DOWN to scroll through the Queue Status Displays of all the ACD Groups.

3. Press the CLEAR key to return the terminal to an idle state.

When Logged Out of ACD Group:

When ACD agents are logged out and a call is placed into the ACD queue, the terminals of the logged out agents will display the Queue Status and hear the alarm according to the settings defined in SV8100 programming.

Pressing the Queue Status Display Programmable Function key will return the terminal to idle until the timer in Program 41-20-03 expires again.

Rest Mode/Off-Duty Mode:

To set the manual Rest Mode/Off-Duty Mode:

Keyset

1. With the keyset in an idle state, press the ACD Rest Mode key (Program 15-07 or SC 752: *13).

The ACD Rest Mode key lights. If the Rest Mode key is pressed while the agent is on an active call, the key will flash until the agent hangs up.

This operation is not available for the System Supervisor.

Single Line Terminal

1. Lift the handset and dial 658.

A fast busy is heard.

To set Pre-Rest Mode (while on a call), press the hookflash and then dial 658. Press the hookflash again to return to the outside party. Rest Mode will begin once the call is completed.

2. Hang up.

SV8100 Issue 1.0


To cancel the manual Rest Mode/Off-Duty Mode:

Keyset

1. Press the ACD Rest Mode key (Program 15-07 or SC 752: *13).

The ACD Rest Mode key light goes off.



A fast busy is heard.

2. Dial 659.

3. Hang up.

Refer to the ACD Manual for additional operations.

Issue 1.0 SV8100



SV8100 Issue 1.0

Background Music 3 - 35

Background Music

SV8100 Feature

Background Music

Conditions

None

Operation

To turn Background Music on or off:


2. Dial 725.


Issue 1.0 SV8100

3 - 36 Background Music


SV8100 Issue 1.0

Barge-In 3 - 37

Barge-In

SV8100 Feature

Barge-In

Conditions

None

Operation

To barge in after calling a busy extension:

The call must be set up for about 10 seconds before you can barge in.

Listen for busy/ring or busy tone.

1. Call busy extension.

2. Press Barge-In key (Program 15-07 or SC 751: 34).

- OR -

Dial 710.

To barge in without first calling the busy extension:


2. Dial 710.

- OR -

Press Barge-In key (Program 15-07 or SC 751: 34).

3. Dial busy extension.

To barge in to a Conference Call:

1. Pick up the handset or press SPK and dial the service code (710=default).

If the terminal doesn’t have the proper COS, a warning tone is sent. After the user hangs up, the SV8100 will automatically place a Callback to the extension.

Issue 1.0 SV8100

3 - 38 Barge-In

2. Dial the extension number of a terminal within a Conference call.

When a new call is added to the conference, an intrusion tone is heard by all parties in the Conference, depending on SV8100 programming, and all display keysets show the joined party. If a Conference is not possible:- the extension user will hear a warning tone- the DISA user will be rerouted to the defined ring group

- OR -

- the tie line user will hear a busy tone.

SV8100 Issue 1.0

Call Forwarding – Centrex 3 - 39

Call Forwarding – Centrex

SV8100 Feature

Call Forwarding – Centrex

Conditions

Call Forwarding settings are not converted during migration. Call Forwarding settings must be reassigned after completion of migration.

Operation

To activate Call Forwarding – Centrex:

1. At a multiline terminal, press Speaker.

- OR -

At a single line telephone, lift the handset.

2. Dial the Call Forwarding Split Service Code (default not assigned).

3. Dial 1 (Set).

4. Dial 3 (CTX/PBX).

5. Dial number to Centrex Forward to.

6. Hang up.

To cancel Call Forwarding – Centrex:


- OR -


2. Dial the Call Forward Split Service Code (default not assigned).

3. Dial 0 (Cancel).

4. Dial 3 (CTX/PBX) or 0 (All).

Issue 1.0 SV8100

3 - 40 Call Forwarding – Centrex


SV8100 Issue 1.0

Call Forwarding 3 - 41

Call Forwarding

SV8100 Feature

Call Forwarding

Conditions


Operation

To set Call Forward – Immediate at forwarding station:

1. Pick up the handset or press Speaker.

2. Dial the Call Forward – Immediate Service Code (default: 741).

- OR -

At the multiline terminal only, press the Call Forwarding Programmable Function Keys. (Program 15-07-01, 10 or SC 751, Key Code 10).

3. Dial 1 (Set).

4. Dial the destination extension or off-premise number.

5. Press Speaker or hang up.

Refer to Voice Response System (VRS) – Call Forwarding – Park and Page in the SV8100 Features and Specifications manual. The Call Forwarding Programmable Function Key lights.

To Cancel Call Forward – Immediate at forwarding station:



- OR -

At the multiline terminal only, press the Call Forwarding Programmable Function keys. (Program 15-07-01, 10 or SC 751, Key Code 10).

3. Dial 0 (Cancel).

Issue 1.0 SV8100

3 - 42 Call Forwarding


The Call Forwarding Programmable Function Key turns off.

To set Call Forward – Busy/No Answer at a forwarding station:


2. Dial the Call Forward – Busy/No Answer Service Code (default: 744).

- OR -


3. Dial 1 (Set).



Refer to Voice Response System (VRS) – Call Forwarding – Park and Page in the SV8100 Features and Specifications manual.

The Call Forwarding Programmable Function Key turns on.

To cancel Call Forward – Busy/No Answer at a forwarding station:



- OR -


3. Dial 0 (Cancel).



To set Call Forward – Both Ring at a forwarding station:


2. Dial the Call Forward – Both Ring Service Code (default: 745).

- OR -


3. Dial 1 (Set).

4. Dial the destination extension number.

SV8100 Issue 1.0



The Call Forwarding Programmable Function Key turns on.

To cancel Call Forward – Both Ring at a forwarding station:


2. Dial the Call Forward – Both Ring Service Code (default: 745).

- OR -

At the multiline terminal only, press the Call Forwarding Programmable Function keys. (Program 15-07-01, 14 or SC 751 Key Code 14).

3. Dial 0 (Cancel).



To set Call Forward – Follow Me from the destination station:


2. Dial the Call Forward – Follow Me Service Code (default: 746).

- OR -


3. Dial 1 (Set).

4. Dial the station number to be forwarded and then the destination number.


The Call Forwarding Programmable Function Key goes on.

To cancel Call Forward – Follow Me from the destination station:


2. Dial the Call Forward – Follow Me Service Code (default: 746).

- OR -


3. Dial 0 (Cancel).

4. Dial the station number, which is forwarded, or 0 to cancel all extensions.

Issue 1.0 SV8100




To set Call Forward Immediate for any Extension to Destination:


2. Dial the Call Forward Immediate for any Extension to Destination Service Code (Default: 790).

3. Dial 1 (Set).

4. Dial the extension number to be forwarded and then the destination number.


To cancel Call Forward Immediate for any Extension:


2. Dial the Call Forward Immediate for any Extension to Destination Service Code (default: 790).

3. Dial 0 (Cancel).

4. Dial the station number which is forwarded.


To set Call Forward Busy/No Answer for any Extension to Destination:


2. Dial the Call Forward Busy/No Answer for any Extension to Destination Service Code(default: 793).

3. Dial 1 (Set).

4. Dial the extension number to be forwarded and then the destination number.


To cancel Call Forward Busy/No Answer for any Extension to Destination:


2. Dial the Call Forward Busy/No Answer for any Extension to Destination Service Code(default: 793).

3. Dial 0 (Cancel).

4. Dial the station number, which is forwarded.

SV8100 Issue 1.0



To set Call Forward – Immediate using a Virtual Extension:

1. Press the idle Virtual Extension key.


3. Dial 1 (Set).




To cancel Call Forward – Immediate at a forwarding station:



3. Dial 0 (Cancel).


To set Call Forward – Busy/No Answer using a Virtual Extension:


2. Dial the Call Forward – Busy/No Answer Service Code (Default: 744).

3. Dial 1 (Set).


5. 5. Press Speaker or hang up.


To set Call Forward – Busy/No Answer using a Virtual Extension:



3. Dial 0 (Cancel).


Issue 1.0 SV8100



SV8100 Issue 1.0

Call Forwarding with Follow Me 3 - 47

Call Forwarding with Follow Me

SV8100 Feature

Call Forwarding with Follow Me

Conditions


Operation

To activate Call Forward Follow Me from a multiline terminal:

1. At a multiline terminal, other than your own, press Speaker and dial Service Code (746, Program 11-11-07).

- OR -

Press the Call Forward Follow Me key (Program 15-07-01 or SC 751: Code 15).

2. Dial 1 to set.

3. Dial the Extension to forward.

The multiline terminal with display indicates on the display of the telephone which Call Forward Follow Me is set. Also, the Programmed Follow Me Flexible Line Key flashes (if assigned) when Follow Me is set.

To cancel Call Forward Follow Me from your own multiline terminal:

1. At your multiline terminal, press Speaker and dial Service Code (746, Program 11-11-07).

- OR -

Press the Call Forward Follow Me key (Program 15-07-01 or SC 751: Code 15).

2. Dial 0 to cancel.

3. Dial 0 (Cancel All Forward Follow Me).

- OR -

Dial the extension number with Follow Me set.

Issue 1.0 SV8100

3 - 48 Call Forwarding with Follow Me

To activate Call Forward Follow Me from a single line telephone:

1. At a single line telephone, other than your own, lift the handset and dial the Service Code (746 Program 11-11-07).

2. Dial 1 to set.

3. Dial the extension to forward.

To cancel Call Forward Follow Me from your own single line telephone:

1. At your single line telephone, lift the handset and dial Service Code (746, Program 11-11-07).

2. Dial 0 to cancel.

3. Dial 0 (Cancel All Forward Follow Me).

- OR -

Dial the extension number with Follow Me set.

SV8100 Issue 1.0

Call Forwarding, Off-Premise 3 - 49

Call Forwarding, Off-Premise

SV8100 Feature

Call Forwarding, Off-Premise

Conditions

Not supported across AspireNet.


Operation

To activate Call Forwarding Off-Premise non-split:


- OR -


2. Dial the Call Forwarding Service Code.

- OR -

At a multiline terminal only, press the Call Forwarding Programmable Function keys (Program 15-07-01, Program 15-07-10 ~Program 15-07-15 or SC 751 Key Code 10~15).

3. Dial 1 (Set).

4. Dial the Trunk Access Code (default: 9) + Number (9+2142622000).

Trunk access codes are 9 (ARS/Trunk Group Routing), 704 + Line Group (1~9, 01~99 or 001~100) or #9 + Line number (e.g., 05 or 005 for line 5).

Your DND or Call Forwarding (Device) Programmable Function key flashes.

To cancel Call Forwarding Off-Premise non-split:


- OR -


2. Dial the Call Forward Access Code (default not assigned).

Issue 1.0 SV8100

3 - 50 Call Forwarding, Off-Premise

3. Dial 0 (Cancel).

To activate Call Forwarding Off-Premise Split:


- OR -


2. Dial the Call Forwarding Service Code.

3. Dial 1 (Set).

4. Dial 1 (Internal) or 0 (External).

5. Dial Trunk Access Code (default: 9) + number (9 + 2142622000).

Trunk access codes are 9 (ARS/Trunk Group Routing), 704 + Line Group (1~9, 01~99 or 001~100) or #9 + Line number (e.g., 05 or 005 for line 5).


To cancel Call Forwarding Off-Premise Split:

1. At the multiline terminal, press Speaker.

- OR -

2. At a single line telephone, lift the handset.

3. Dial the Call Forward Access Code (default not assigned).

4. Dial 0 (Cancel).

If Internal and External are set both are canceled.


Off-Premise Call Forwarding for Door Boxes:

These operations are performed at the Door Box Ringing Extension only.

To activate Call Forwarding Off-Premise for a Door Box:

1. At the multiline terminal, press Speaker + dial SC 722.

- OR -

At the multiline terminal only, press Call Forward (Device) key (Program 15-07-01 or SC 751,code 54).

- OR -

At the single line telephone, lift the handset + dial 722.

2. Dial the Door Box number (1~4).

SV8100 Issue 1.0


3. Dial the Speed Dialing number where the calls should be forwarded.

4. Press Speaker (or hang up at the single line telephone) to hang up.

To cancel Call Forwarding Off-Premise for a Door Box:

1. At the multiline terminal, press Speaker + dial SC 722.

- OR -

At the multiline terminal only, press Call Forward (Device) key (Program 15-07-01 or SC 751,code 54).

- OR -

At the single line telephone, lift the handset + dial 722.

2. Dial 0 (Cancel).

Trunk-to-Trunk Forwarding

Set the Destination and Forward the Line:


2. Dial 735.

3. Dial trunk port number (001~200) to be defined.

4. Select the mode (1~8) to be defined.

5. Enter the telephone number, which is the destination of the forwarded trunk.

The number is stored in the Speed Dial bin number assigned in Program 24-04-01. This entry overwrites any existing number defined in the bin.

6. Press Hold to accept the entry.

7. Repeat from Step 3 to define another mode entry or press Speaker to hang up.

Cancel the Line Forwarding:


2. Dial 735.

3. Dial trunk port number (7 001~200) to be defined.

4. Select the mode (1~8) to be defined.

5. Press the Exit key.

6. Press Speaker to hang up.

Issue 1.0 SV8100


Automatic Trunk-to-Trunk Transfer (Step Transfer) (follows the predefined destination in Program 24-04-01) Set Automatic Trunk Forwarding:

The Speed Dial bin must be defined in Program 13-04-01 for the line to forward.


2. Dial 733.

3. Dial trunk port number to be used (001~200).


Cancel Automatic Trunk Forwarding:


2. Dial 734.

3. Dial trunk port number to be used (001~200).


Department Group Line Forwarding

Method 1:Set the Destination and Forward the Line:


2. Dial 604.

3. Dial the Department Group number (01~64) to be defined.

4. Select the time mode (1~8) to be defined.

5. Enter the telephone number, which is the destination of the forwarded trunk.

The number is stored in the Speed Dial bin number assigned in Program 24-04-01. This entry overwrites any existing number defined in the bin.

6. Press Hold to accept the entry.

7. Repeat from Step 3 to define another time mode entry or press Speaker to hang up.



2. Dial 604.


SV8100 Issue 1.0


4. Select the time mode (1~8) to be defined.

5. Press the Exit key.


Method 2 (follows the pre-defined destination in Program 24-05-01):Set Automatic Trunk Forwarding:

The Speed Dial bin must be defined in Program 13-04-01 for the line to forward.


2. Dial 602.





2. Dial 603.



Issue 1.0 SV8100



SV8100 Issue 1.0

Call Forwarding/Do Not Disturb Override 3 - 55

Call Forwarding/Do Not Disturb Override

SV8100 Feature

Call Forwarding/Do Not Disturb Override

Conditions


Operation

To override an extension’s Call Forwarding or Do Not Disturb:

1. Call the forwarded or DND extension.

2. Press Override key (Program 15-07 or SC 751: 37).

Issue 1.0 SV8100

3 - 56 Call Forwarding/Do Not Disturb Override


SV8100 Issue 1.0

Call Forwarding, Fixed 3 - 57

Call Forwarding, Fixed

SV8100 Feature

Call Forwarding

Conditions

Call Forwarding, Fixed is not supported in the SV8100.

Operation

None

Issue 1.0 SV8100

3 - 58 Call Forwarding, Fixed


SV8100 Issue 1.0

Call Pickup Group 3 - 59

Call Pickup Group

SV8100 Feature

Directed Call Pickup

Group Call Pickup

Conditions

None

Operation

Please refer to Group Call Pickup on page 3-141 for information on this feature.

Issue 1.0 SV8100

3 - 60 Call Pickup Group


SV8100 Issue 1.0

Call Redirect 3 - 61

Call Redirect

SV8100 Feature

Call Redirect

Conditions

None

Operation

To redirect a ringing call:

1. With an incoming call ringing your extension, press the Call Redirect key (Program 15-07 or SC 751: 49 + Destination Extension Number) without lifting the handset or pressing the CALL keys.

Issue 1.0 SV8100

3 - 62 Call Redirect


SV8100 Issue 1.0

Call Waiting/Camp-On 3 - 63

Call Waiting/Camp-On

SV8100 Feature

Call Waiting/Camp-On

Conditions


Operation

To Camp-On to a busy extension:

1. Call busy extension.

2. Dial 2 or press Camp-On key (Program 15-07 or SC 751: 35).

3. Do not hang up.

To Camp-On to a trunk, see Trunk Queuing.

To cancel a Camp-On request:

1. Hang up.

2. At keyset, press idle CALL key and dial 770.

- OR -

At keyset, press Camp-On key (Program 15-07 or SC 751: 35).

- OR -

At single line set, lift handset and dial 770.

To Split (answer a waiting call) at a single line terminal:

Listen for Camp On beep.

1. Hookflash and dial 794. To repeatedly split between the two calls.

Issue 1.0 SV8100

3 - 64 Call Waiting/Camp-On


SV8100 Issue 1.0

Callback 3 - 65

Callback

SV8100 Feature

Callback

Conditions

None

Operation

To place a Callback:

1. Call unavailable (busy or unanswered) extension.

2. Dial # or press Callback key (Program 15-07 or SC 751: 35).

3. Hang up.

4. Lift handset when busy extension calls you back.

If the unavailable extension was unanswered (not busy), the Callback goes through after your co-worker uses their terminal for the first time.

If you have Callback Automatic Answer, you automatically place a call to the formerly busy extension when you lift the handset. If you don’t have Callback Automatic Answer, you must press the ringing line appearance to place the call.

To cancel a Callback:

1. At keyset, press idle CALL key and Dial 770.

- OR -

At keyset, press Camp-On key (Program 15-07 or SC 751: 35).

- OR -

At single line set, lift handset and dial 770.

Issue 1.0 SV8100

3 - 66 Callback

To test Callback at your single line terminal:


2. Dial 799.

3. Hang up.

4. When the terminal rings, lift the handset.

You hear synthesized Music on Hold.

5. Hang up.

SV8100 Issue 1.0

Caller ID 3 - 67

Caller ID

SV8100 Feature

Caller ID

Conditions

None

Operation

DISPLAYING THE INCOMING NUMBER

To display the name/number of an incoming call only lamping your terminal:

Without Automatic Handsfree on Incoming Line/Loop Key Calls (Program 15-02-08=0):

1. Do not lift the handset.

2. Press line/loop key.

If the Caller ID data includes the name, you can scroll left and right by pressing * and #.

3. Lift handset or press SPK to answer the call.

- OR -

With Automatic Handsfree on Incoming Line/Loop Key Calls (Program 15-02-08=1):


2. Press FLASH plus the flashing line key.

Issue 1.0 SV8100

3 - 68 Caller ID

DISPLAYING CALLER ID FOR A CALL IN PARK

To display Caller ID for a call in Park:

With Program 15-02-08 set to “0” (pre-select) for this feature.

1. With Program 15-02-08 set to “0” (pre-select): With a call in Park, press the PARK key. (Program 15-07 or SC 752: *04).

- OR -

With Program 15-02-08 set to “1” (one touch): With a call in Park, press FLASH then the PARK key (Program 15-07 or SC 752: *04).

STORING A NUMBER

To store a Caller ID number in a Speed Dial bin:

1. With a keyset in an idle condition the display shows:

2. Press the LIST Soft Key. The display shows:

3. Press the CID Soft Key (Caller ID). The display shows:

## = List Numberxx = Caller ID numbermm-dd hh:mm = incoming date and time

= Preview List = Next List

Store = Store in ListDEL = Delete from List

1-01 FRI 09:00AM301 STA 301 LIST DIR ICM PROG

LISTMENU

Redial CID

##: xxxxxxxxxxxxx mm-dd hh:mm

Store DEL

SV8100 Issue 1.0

Caller ID 3 - 69

4. Press the STORE Soft Key. The display shows:

## = List Numberxx = Caller ID numbermm-dd hh:mm = incoming date and timeSTA = Store in a Station Speed Dial binSPD = Store in Common Speed Dial bin

5. Press the SPD Soft Key. Then, you may need to select either the STA or SYS Soft Key (if Group Speed Dial bins are defined). The display shows:

6. Dial the Speed Dial bin in which the number is to be stored. If you press HOLD, the next available Speed Dial bin will be used. The display shows:

If all Speed Dial bins are used, the display shows “TABLE IS FULL”.

7. Press HOLD. The display shows:

8. Enter the name to be associated with the stored number.

##: xxxxxxxxxxxxx mm-dd hh:mmSTA SPD TELBK

Store to SYS:CommonENTER BIN

SYS ####: xxxxxxxxxxxxx

SYS #### -




1 Enter characters:

1 @ [ ¥ ] ^ _ ` | Á À Â Ã Æ Ç É Ê ì ó 0







Issue 1.0 SV8100

3 - 70 Caller ID


10. Press SPK.

The terminal returns to an idle condition.

To store a Caller ID number in a station Speed Dial bin:

1. With a keyset in an idle condition the display shows:

2. Press the LIST Soft Key. The display shows:



0 Enter characters:

0 ! “ # $ % & ’ ( ) ô Õ ú å ä ö ü

Enter characters:

+ , - . / : ; < = > ? π ∑ Ω ∞ ¢ £




SET SYS

1-01 FRI 09:00AM301 STA 301 LIST DIR ICM PROG

LISTMENU

Redial CID




SV8100 Issue 1.0

Caller ID 3 - 71

3. Press the CID Soft Key (Caller ID). The display shows:

## = List Numberxx = Caller ID numbermm-dd hh:mm = incoming date and time

= Preview List = Next List

Store = Store in ListDEL = Delete from List

4. Press the STORE Soft Key. The display shows:

## = List Numberxx = Caller ID numbermm-dd hh:mm = incoming date and timeSTA = Store in a Station Speed Dial binSYS = Store in Common Speed Dial bin

5. Press the STA Soft Key. The display shows:

6. Dial the bin number in which the number is to be stored or dial 1-9, 0. If you press HOLD, the next available bin will be used. The display shows:

If all bins are used, the display shows “TABLE IS FULL”.


8. If required, enter the name to be associated with the stored number.

##: xxxxxxxxxxxxx mm-dd hh:mm

Store DEL

##: xxxxxxxxxxxxx mm-dd hh:mmSTA SYS TELBK

Store to ENTER BIN

SPD ##: xxxxxxxxxxxxx xxxxxxxxxxxxx

SPD ## xxxxxxxxxxxxx -

Issue 1.0 SV8100

3 - 72 Caller ID


10. Press SPK.

The terminal returns to an idle condition.




1 Enter characters:

1 @ [ ¥ ] ^ _ ` | Á À Â Ã Æ Ç É Ê ì ó 0









0 Enter characters:

0 ! “ # $ % & ’ ( ) ô Õ ú å ä ö ü

Enter characters:

+ , - . / : ; < = > ? π ∑ Ω ∞ ¢ £




KEY PROG STA

SV8100 Issue 1.0

Caller ID 3 - 73

Temporary Memory / Call History / Missed Call

An unanswered call will cause the Call History key (Program 15-07 or SC 751: 08) to flash, indicating a new call has been placed in the temporary memory. If enabled in programming, the terminal’s display will show “CHECK LIST”.

If the SV8100 is reset or loses power, the call history is cleared.

1. Press the Call History key (Program 15-07 or SC 751: 08) or press the LIST Soft Key and CID. The round key in the center of the Navigation Pad + 1 (Missed Calls) can also be pressed to view the missed calls.

The last addition to the list is displayed.

2. Press the ARROW DOWN Soft Key to scroll through the list of numbers in memory.

3. Press the DEL Soft Key to delete the entry and scroll to the next entry.

4. The Call History key will remain on as long as entries remain in memory.

5. To place a call back to a number in the temporary memory list, with the number to be dialed displayed, press a line, loop or CALL key.

The outgoing call is placed.

Add/Delete Digits to Temporary Memory / Call History

1. Press the Caller ID Log History key (Program 15-07-01 or SC 751 + 08) or press the LIST - CID Soft Key to view the Caller ID list.

2. Use the up and down arrow Soft Keys to display the Caller ID to be edited.

3. Press the HOLD key.

Issue 1.0 SV8100

3 - 74 Caller ID

4. If Program 20-19-08 is not defined (no entry), the display shows:

The flashing digit indicates the cursor location. Using the left and right arrow Soft Keys to move the cursor to the location where digits are to be added to deleted.

To Delete Digits: Press the DEL Soft Key.To Add Digits: Using the dial pad, press the digits to be added to the right of the cursor.

- OR -

If Program 20-19-08 is defined, the display shows:

Pressing A_1 Soft Key: Adds the Long Distance code defined in Program 20-19-07 to be beginning of the displayed number.

Pressing D_1 Soft Key: Deletes the Long Distance code defined in Program 20-19-07 from the beginning of the displayed number.

Pressing D_AC Soft Key: Deletes the Area Code defined in Program 20-19-08 from beginning of the displayed number.

Pressing D_1AC Soft Key: Deletes the Long Distance code and Area Code defined in Program 20-19-07 and 20-19-08 from the beginning of the displayed number.

5. You can dial the changed number without saving by selecting a line/loop key or can save the changes by pressing the SAVE. To undo the changes made, press the UNDO Soft Key.

Pressing the CHECK or CLEAR key will also cancel the edit.

CHECKING YOUR ANSWERED/UNANSWERED CALLER ID CALLS

To review the last 50 outside calls your extension received:

1. From an idle keyset, press the LIST Soft Key.

2. Press the CID Soft Key.

3. If deleting just one number, scroll to the number.If deleting all numbers in the Caller ID list, skip to Step 4.

4. Press the DEL Soft Key. The display shows:

5. If deleting just one number, press the ONE Soft Key.If deleting all numbers in the LND list, press the ALL Soft Key.

EDIT MODE 2035551234

<- CNCL DEL ->

EDIT MODE 2035551234

A_1 D_1 D_AC D1AC

01: SMITH JOHN* 11-14 13:45 One ALL

SV8100 Issue 1.0

Caller ID 3 - 75

6. When deleting all numbers in the Caller ID list, the display then prompts for a confirmation. Press the YES Soft Key to delete all the numbers, or press the NO Soft Key to return to the previous display.

7. Press the CLEAR key to return the terminal to an idle state, or it will return to an idle state after approximately 30 seconds.

Issue 1.0 SV8100

3 - 76 Caller ID


SV8100 Issue 1.0

Central Office Calls, Answering 3 - 77

Central Office Calls, Answering

SV8100 Feature

Central Office Calls, Answering

Conditions

None

Operation

To answer an incoming trunk call:

1. Lift handset.

2. At keyset, press flashing line key.

If you don’t have a line or loop key for a trunk call ringing your terminal, it rings an idle CALL key.

If you have Ringing Line Preference, lifting the handset answers the call.

You can dial after answering the call. This allows you, for example, to respond to computer-generated incoming calls.

- OR -

1. If you know the specific line number, dial #9 + Line number (001-200).

To use Universal Answer to answer a call ringing over the Paging system:


- OR -


Depending on SV8100 programming, this may answer the call and you can skip Step 2.

2. Dial #0.

If you hear error tone, your extension’s Class of Service prevents Universal Answer.

Issue 1.0 SV8100

3 - 78 Central Office Calls, Answering

To listen to the incoming trunk ring choices (keyset only):


2. Dial 711 + 2.

3. Select the ringing (1-8) and tone range (1-4) you want to check.

4. Go back to step 3 to listen to additional choices or press SPK to hang up.

To change the pitch of your incoming trunk ring (keyset only):


2. Dial 720 + 2.

3. Select the ringing (1-8).


SV8100 Issue 1.0

Central Office Calls, Placing 3 - 79

Central Office Calls, Placing

SV8100 Feature

Central Office Calls, Placing

Conditions


Operation

To place a call over a trunk group:


- OR -


2. Dial 704.

3. Dial line group number (1-9 or 001-100).

4. Dial number.

- OR -

1. At keyset, press trunk group key (Program 15-07 or SC 751: *02 + group).

Also see the “Loop Keys” feature.

2. Dial number.

To place a call using Trunk Group Routing:


- OR -


2. Dial 9.

If your SV8100 has an Alternate Trunk Route Access code, you may dial that instead.

Issue 1.0 SV8100

3 - 80 Central Office Calls, Placing

3. Dial number.

- OR -

1. At keyset, press Trunk Group Routing key (Program 15-07 or SC 752: *05).


2. Dial number.

To place a call over a specific trunk:


- OR -


2. Dial #9.

3. Dial line number (e.g., 005 for line 5).

4. Dial number.

- OR -

1. At keyset, press line key (Program 15-07 or SC 752: *01 + 001 to 200).


2. Dial number.

SV8100 Issue 1.0

Central Telephone Book 3 - 81

Central Telephone Book

SV8100 Feature

Speed Dial – Telephone Book

Conditions

None

Operation

New Registration:

Registration allows the user to enter new data into the telephone book.

1. From an idle keyset, press the PROG Soft Key. then press the DOWN ARROW Soft Key.

When the keyset provides a Navigation Pad, the keyset does not need to be idle to access the Central Telephone Book. You can access the menu by pressing the DIR Navigation Pad (right).

TELBK is displayed on Soft Key 2.

2. Press the TELBK Soft Key. The display indicates the following:

3. Press Soft Key 1 for Registration.

Pressing the CONF or FEATURE key from this screen on will back up the view to the previous screen.

4. If 2 Telephone Books are defined in Program 15-19-01 and 15-19-02:Press Soft Key 1 or 2 to select the Telephone Book to register new data.

By default, the user will search by name (indicated by the [A] in the upper right-hand corner of the display. Soft Key 1 will step through the different search options (numbers, Kana, alpha). To search by number, press the NUM Soft Key - the [A] changes to [1].

1:REGIST 2:SEARCH3:SETTING 4:DeleteAll1: 2: 3: 4:

[REGIST DATA]

TLBK1 TLBK2

Issue 1.0 SV8100

3 - 82 Central Telephone Book

5. Input the name (up to 12 digits) and press the HOLD button.

6. Using the dial pad, select the Group number.

7. Enter the number to be stored and press HOLD.

8. Enter the bin number where the telephone number is to be stored and press HOLD.

The next available bin number is automatically displayed.

9. The display indicates the bin number as registered with the following display. This display will remain for approximately three seconds or you can press the CONF or FEATURE button to continue.

Name Search:

A user can search the Central Telephone Book by name.





3. Press Soft Key 2 for Search.


TLBK1:INPUT NAME [A] <NUM

TLBK1:INPUT NAME [A] ABC <NUM

TLBK1:SELECT GROUP1:GROUP1 2:GROUP23:GROUP3 4:GROUP4

TLBK1:INPUT NUMBERABC2035551234

TLBK1:REGIST MEMORY >000[0- 299]

MEMORY:000 REGISTEREDREGISTED DATA 1/300


SV8100 Issue 1.0


4. If 2 Telephone Books are defined in Programs 15-19-01 and 15-19-02:Press Soft Key 1 or 2 to select the Telephone Book to search.


5. Enter the search characters.

6. Press the Volume Up or Volume Down keys to search.

7. To dial the selected name, press the CALL or SPK key.

- OR -

To view the detail of the flashing item, press the HOLD key. You can then press the CALL or SPK key to dial the number.

Pressing the item number on the dial pad selects an item.

Pressing the CONF or FEATURE key will back up the view to the previous screen.

Group Search:

A user can search the Central Telephone Book by group name.





[SEARCH TELBOOK]

TLBK1 TLBK2

TLBK1:SEARCH NAME [A] <NUM MENU

TLBK1:SEARCH NAME [A]ABC <NUM MENU

1:ABC 2:ABC23:ABC3 4:ABC492035551234

[ 0] TEL1 92035551234G:Group 01 CHG DEL.


Issue 1.0 SV8100




4. If 2 Telephone Books are defined in Program 15-19-01 and 15-19-02:Press Soft Key 1 or 2 to select the Telephone Book to search.


5. Press Soft Key 2 for Menu.

6. Press Soft Key 2 for Group.

7. Using the dial pad, select the group to search, then press HOLD.



- OR -

To view the detail of the flashing item, press the HOLD key. You can then press the CALL or SPK key to dial the number. Pressing the item number on the dial pad selects an item.


[SEARCH TELBOOK]

TLBK1 TLBK2


[SEARCH MENU]

NAME GRP NUM MEM

TLBK1:SEARCH GROUP1:Group 01 2:Group 023:Group 03 4:Group 04

1:ABC 2:ABC23:ABC3 4:ABC492035551234

1:ABC 2:ABC23:ABC3 4:ABC492035551234


SV8100 Issue 1.0


Telephone Number Search:

A user can search the Central Telephone Book by number.







4. If 2 Telephone Books are defined in Program 15-19-01 and 15-19-02:Press Soft Key 1 or 2 to select the Telephone Book to search.


6. Press Soft Key 3 for Number.

7. Enter the search number(s).

At least one digit must be entered before the search can be done.



[SEARCH TELBOOK]

TLBK1 TLBK2


[SEARCH MENU]

NAME GRP NUM MEM

TLBK1:SEARCH NUMBER

MENU

TLBK1:SEARCH NUMBER9203MENU

1:ABC 2:ABC23:ABC3 4:ABC492035551234

Issue 1.0 SV8100



- OR -

To view the detail of the flashing item, press the HOLD key. You can then press the CALL or SPK key to dial the number. Pressing the item number on the dial pad selects an item.


Search Memory:

A user can search the Central Telephone Book by memory number.









6. Press Soft Key 4 for Memory.



[SEARCH TELBOOK]

TLBK1 TLBK2


[SEARCH MENU]

NAME GRP NUM MEM

TLBK1:SEARCH MEMORY >MENU [0- 299]

SV8100 Issue 1.0


7. Enter the memory number to be searched.

At least one digit must be entered before the search can be done.



Pressing the CONF or FEATURE key will back up the view to the previous screen.

Delete All Data:

A user can delete all the Central Telephone Book information using the following steps.




3. Press Soft Key 4 for Delete All.



5. Enter the 4-digit password assigned in Program 15-09-07 or through the "Setting" menu in the Central Telephone Book Soft Key menu.

TLBK1:SEARCH MEMORY > 0MENU [0- 299]

[ 0] TEL1 92035551234G:Group 01 CHG DEL


[DELETE DATA]

TLBK1 TLBK2

TLBK1:DELETE ALL DATAINPUT PWD:4DIGIT <

TLBK1:DELETE ALL DATADELETE ALL TELBOOK DATA? Yes No

Issue 1.0 SV8100


6. Press Soft Key 3 (Yes) to delete all the entered data, or press Soft Key 4 (No) to back up. Pressing Soft Key 3 will then display the following:

7. Press the CONF or FEATURE key to back up the view to the previous screen.

Change the Telephone Book Data:

A user can change the Central Telephone Book data.








6. Press the appropriate Soft Key to search by Name, Group, Number, or Memory Number. (Refer to the operations above for details on the specific steps for the option you select.)

7. Locate the entry to be changed and press HOLD to display the details of the entry.

DELETED ALL TELBOOK DATA

[DELETE DATA]

TLBK1 TLBK2


[SEARCH TELBOOK]

TLBK1 TLBK2


[SEARCH MENU]

NAME GRP NUM MEM

[ 0] TEL1 92035551234 CHG DEL. Dial

SV8100 Issue 1.0


8. Press the CHG Soft Key 1 for Change.

9. To change the name, press HOLD and enter the new name. Press HOLD. You can now change the group or memory number or press CONF to exit.To change the memory number, press the Up key on the Navigation Pad, and at the ENTER REGIST MEMORY display, press HOLD. Select the new memory number to be used for the number and press HOLD. Press Soft Key 3 to overwrite the current information or press Soft Key 4 to cancel and allow you to select a new memory number. You can now select a new entry to edit or press CONF to exit.To change the group and memory number, press the Right key on the Navigation Pad, press HOLD, then using the dial pad, select the group number to be assigned. The display flashes the saved telephone number - press HOLD.You can now change the telephone number, then press HOLD. At the ENTER REGIST MEMORY display, press HOLD. Select the new memory number to be used for the number and press HOLD. Press Soft Key 3 to overwrite the current information or press Soft Key 4 to cancel and allow you to select a new memory number. You can now select a new entry to edit or press CONF or FEATURE to exit.

Delete an Entry in the Telephone Book:

A user can delete one entry in the Central Telephone Book.








TLBK1 :CHANGE DATAN:ABCG:Group 01


[SEARCH TELBOOK]

TLBK1 TLBK2


[SEARCH MENU]

NAME GRP NUM MEM

Issue 1.0 SV8100


6. Press the appropriate Soft Key to search by Name, Group, Number, or Memory Number. (Refer to the operations above for details on the specific steps for the option you select.)

7. Locate the entry to be changed and press HOLD to display the details of the entry.

8. Press the DEL Soft Key 2 for Delete.

9. Press Soft Key 3 (Yes) to delete the record or press Soft Key 4 (No) to cancel the deletion process. Pressing Yes displays the following:

10. Press CONF or FEATURE as needed to exit out of the displays or press CLEAR to return the terminal to an idle state.

Registering Caller ID to the Central Telephone Book:

While reviewing the Caller ID list, a user can add a record into the Central Telephone Book with the following operation. This function can only be performed if the Central Telephone Book is unlocked.

1. From an idle keyset, press Soft Key 1 for List.

2. Press Soft Key 2 for CID.

3. Use the Arrow Up and Arrow Down Soft Keys to display the desired Caller ID record.

4. Press Soft Key 3 for Store.

5. Press Soft Key 3 for TELBK.

6. If 2 Telephone Books are defined in Programs 15-19-01 and 15-19-02:Press Soft Key 1 or 2 to select the Telephone Book in which the number should be stored.

7. To enter/change the name, press HOLD and enter the new name. Press HOLD.

[ 0] TEL1 92035551234 CHG DEL. Dial

TLBK1 :DELETE DATADELETE DATA? Yes No

DELETE COMPLETE!

01: ABC1* MM-DD HH:TTOneT Abb TELBK

01: ABC1* MM-DD HH:TTTLBK1 TLBK2

SV8100 Issue 1.0


8. To enter the group number, press HOLD, then using the dial pad, select the group number to be assigned. The display flashes the saved telephone number - press HOLD. You can now change the telephone number, then press HOLD. At the ENTER REGIST MEMORY display, press HOLD. Select the new memory number to be used for the number and press HOLD. If the memory number selected was already defined, press Soft Key 3 to overwrite the current information or press Soft Key 4 to cancel and allow you to select a new memory number. You can now select a new entry to edit or press CONF or FEATURE to back up the displayed window.

Registering a LND to the Central Telephone Book:

While reviewing the Last Number Dialed (LND) list, a user can add a record into the Central Telephone Book with the following operation. This function can only be performed if the Central Telephone Book is unlocked.

1. From an idle keyset, press Soft Key 1 for List.

2. Press Soft Key 1 for Redial.

3. Use the Arrow Up and Arrow Down Soft Keys to display the desired LND record.

4. Press Soft Key 3 for Store.

5. Press Soft Key 3 for TELBK.

6. If 2 Telephone Books are defined in Programs 15-19-01 and 15-19-02:Press Soft Key 1 or 2 to select the Telephone Book in which the number should be stored.

7. To enter/change the name, press HOLD and enter the new name. Press HOLD.

8. To enter the group number, press HOLD, then using the dial pad, select the group number to be assigned. The display flashes the saved telephone number - press HOLD. You can now change the telephone number, then press HOLD. At the ENTER REGIST MEMORY display, press HOLD. Select the new memory number to be used for the number and press HOLD. If the memory number selected was already defined, press Soft Key 3 to overwrite the current information or press Soft Key 4 to cancel and allow you to select a new memory number. You can now select a new entry to edit or press CONF or FEATURE to back up the displayed window.

REDIAL-01* 2035551234OneT Abb TELBK

REDIAL-01* 2035551234TLBK1 TLBK2

Issue 1.0 SV8100


SETTINGS

Changing the Group Name:




3. Press Soft Key 3 for Setting.


4. If 2 Telephone Books are defined in Programs 15-19-01 and 15-19-02:Press Soft Key 1 or 2 to select the Telephone Book to edit.

5. Press Soft Key 1 for Group Name Edit.

6. Using the dial pad, select the Group number.

7. Enter the new name to be stored and press HOLD.

8. The display indicates "REGISTERED!" then returns to the Select Group display.

9. You can now edit another group name, press CONF or FEATURE to return to the previous menu display, or press CLEAR to exit.


[SETTING]

GrpNameEdit LOCK PWD

[SELECT TELBK]

TLBK1 TLBK2


TLBK1:GRP NAME [A]Group 01<NUM


SV8100 Issue 1.0


Locking/Unlocking a Telephone Book:

Locking a Telephone Book will prevent any changes to it until the book is unlocked.






4. Press Soft Key 3 for Lock.

5. If the Telephone Book is unlocked:

If the Telephone Book is locked:

6. Enter the password as defined Program 15-19-07 (default: 0000).

If the Telephone Book is locked:

If the Telephone Book is unlocked:

7. You can now press CONF or FEATURE to return to the previous menu display or press CLEAR to exit.

Lock/Unlock a Telephone Book Using a Service Code:

1. Press the CALL key.

2. Enter the Lock Telephone Book service code (Program 11-11-56).


[SETTING]


[LOCK TELBOOK]INPUT PWD:4DIGIT <

[UNLOCK TELBOOK]INPUT PWD:4DIGIT <

THE TELBOOK IS LOCKED

THE TELBOOK IS UNLOCKED

Issue 1.0 SV8100


3. Enter the destination extension number.

4. Enter the extension’s password defined in Program 15-19-07.

Edit the Password for Locking/Unlocking a Telephone Book:

Locking a Telephone Book will prevent any changes to it until the book is unlocked. This operation changes the password a user would enter to lock/unlock the Telephone Book.






4. Press Soft Key 4 for Password.

5. Using the dial pad, enter the current password as defined Program 15-19-07 (default: 0000).

6. Enter the new 4-digit password.

7. The display indicates NEW PASSWORD IS SET and then returns to the following display:

8. You can now press CONF or FEATURE to return to the previous menu display or press CLEAR to exit.


[SETTING]


[CHANGE PWD]INPUT PWD:4DIGIT**** <

[CHANGE PWD]INPUT NEW PWD:4DIGIT**** <

[SETTING]


SV8100 Issue 1.0

Class of Service 3 - 95

Class of Service

SV8100 Feature

Class of Service

Conditions

None

Operation

To change an extension’s Class of Service (via Service Code 677):


2. Dial 677.

3. Dial the extension number you want to change.

You see: MODE1:nn

Press HOLD to leave the current value unchanged.

The extension you dial may be set to block your attempt to change their Class of Service.

4. Enter the Day 1 Mode Class of Service for the extension you selected in step 3 and press HOLD.

You see: MODE2:nn


5. Enter the Night 1 Mode Class of Service for the extension you selected in step 3 and press HOLD.

You see: MODE3:nn


6. Enter the Midnight 1 Mode Class of Service for the extension you selected in step 3 and press HOLD.

You see: MODE4:nn


7. Enter the Rest 1 Mode Class of Service for the extension you selected in step 3 and press HOLD.

You see: MODE5:nn


Issue 1.0 SV8100

3 - 96 Class of Service

8. Enter the Day 2 Mode Class of Service for the extension you selected in step 3 and press HOLD.

You see: MODE6:nn


9. Enter the Night 2 Mode Class of Service for the extension you selected in step 3 and press HOLD.

You see: MODE7:nn


10. Enter the Midnight 2 Mode Class of Service for the extension you selected in step 3 and press HOLD.

You see: MODE8:nn


11. Enter the Rest 2 Mode Class of Service for the extension you selected in step 3 and press HOLD.

You see: ICM DIAL

12. Go to step 3 and enter another extension number.

- OR -

Press SPK to hang up.

SV8100 Issue 1.0

Conference 3 - 97

Conference

SV8100 Feature

Conference

Conditions

The Remote Conference feature is not supported on the SV8100.

Operation

To establish a Conference:

Keyset

1. Establish Intercom or trunk call.

2. Press CONF or Conference key (Program 15-07 or SC 751: 07).

3. Dial extension you want to add.

- OR -

Access outside call

- OR -

Retrieve call from Park orbit.

To get the outside call, you can either press a line key or dial a trunk/trunk group code.

You can optionally go back to step 2 to add more parties to your Conference.

4. When called party answers, press CONF or Conference key twice.

If you cannot add additional parties to your Conference, you have exceeded the SV8100 Conference limit.

With a Super Display keyset, the trunk name (for outgoing calls) or Caller ID (for incoming calls, if available) will be displayed in the one-touch bin number display area for up to 10 calls.

If the call being added is busy/unanswered:With an outside call and line/loop keys: Press the line/loop key for a call previously added to the Conference. Press CONF twice to re-establish the Conference call. The unwanted call is dropped.Adding an Intercom call to a Conference call: Press the CNCL Soft Key on the display keyset then press the BEGIN Soft Key or the CONF key to re-establish the Conference. If using a non-display terminal, press the CONF key twice.

5. Repeat steps 2-4 to add more parties.

Issue 1.0 SV8100

3 - 98 Conference

Single Line Set / 2-Button Terminal

1. Establish Intercom or trunk call.

2. Single Line SetHookflash and dial #1.2-Button TerminalPress HOLD and dial #1.

3. Dial extension you want to add.

- OR -

Access trunk call.

- OR -

Retrieve call from Park orbit.

4. Single Line SetHookflash and repeat step 3 to add more parties.

- OR -

Hookflash twice to set up the Conference. 2-Button TerminalPress HOLD and repeat step 3 to add more parties.

- OR -

Press HOLD twice to set up the Conference.

If you cannot add additional parties to your Conference, you have exceeded the SV8100 Conference limit.

To Split (alternate) between the parties in Conference:

Keyset

1. Press CONF (TRF) or Conference key (Program 15-07 or SC 751: 07).

2. Dial Split service code (794).

Repeat this procedure to alternate between the remaining parties in the Conference. Press CONF or Conference key twice to set up the Conference again.

Single Line Set

1. Hookflash and dial 794.

Repeat this procedure to alternate between the remaining parties in the Conference. Hookflash twice to set up the Conference again.

SV8100 Issue 1.0

Conference 3 - 99

To drop an outside call from the Conference:

1. Press HOLD to place the Conference call on Hold.

2. Hang up.

The lines involved in the Conference will ring back separately to the terminal.

3. Answer and disconnect the unwanted outside call.

4. To re-establish the Conference, answer the remaining call pressing CONF after each call is answered. Press CONF twice when all calls have been answered.

To exit a Conference without affecting the other parties when another ICM user is part of the Conference:

If there is no other ICM user included in the Conference, in order to exit without disconnecting the outside parties, refer to Tandem Trunking (Unsupervised Conference) on page 3-229.

1. Hang up.

If you press Hold while on a call with two outside callers, the outside callers hear Music on Hold.

To Barge In to Conference Call:

1. Pick up the handset or press SPK and dial the service code (710=default).


2. Dial the extension number or press a DSS key of a terminal within a Conference call.

When a new call is added to the conference, an intrusion tone is heard by all parties in the Conference, depending on SV8100 programming, and all display keysets show the joined party. If a Conference is not possible:- the extension user will hear a warning tone- the DISA user will be rerouted to the defined ring group

- OR -

- the tie line user will hear a busy tone.

- OR -

Not available for DISA or tie line trunks:

1. Dial the extension number of the internal party.

2. Dial the single digit service code.

Instead of the single digit service code, the service code 710 can also be dialed at this point.

Issue 1.0 SV8100

3 - 100 Conference

To Transfer a Call Into a Conference:

1. While on a call, press HOLD.

2. Dial the Transfer to Conference service code (default=624).


The display shows "Transfer to Conf. ICM Dial".

3. Dial the extension number or press a DSS key of a terminal within a Conference call.

If an error tone is heard, Barge In is not enabled for the extension and the call will not go through. Retrieve the call by pressing the flashing line or CALL key or hang up and the call will recall the extension.

When the call is transferred into the Conference, an intrusion tone is heard by all parties in the conference, depending on the entries in Program 20-13-17 and Program 80-01, and all display keysets will show the joined party.

To cancel the transfer, press the flashing line or CALL key to retrieve the call.

4. Hang up.

Break Up the Conference But Retain the Trunk Calls

1. While on an active Conference call, press HOLD.

2. Select the line or loop key of the caller you wish to talk to.

Any intercom calls, which were involved in the Conference, will be disconnected.

Dropping a Party From the Conference

1. While on an active Conference call, press the line/loop key of the party to retain. This action will retain any intercom calls involved in the Conference.

- OR -

With a Super Display Telephone, press the one-touch bi-number of the party to be dropped.

With a Super Display keyset, the trunk name (for outgoing calls) or Caller ID (for incoming calls, if available) will be displayed in the one-touch bin number display area for up to 10 calls.

SV8100 Issue 1.0

Department Calling 3 - 101

Department Calling

SV8100 Feature

Department Calling

Conditions

None

Operation

To call a department:


- OR -


2. Dial department’s extension number.

The SV8100 routes the call to the first free terminal in the department. Pressing the # key can then call the next extension in the group.

3. Optional: To manually ring all members of the group, dial the single digit service code assigned for All Member Ring (Program 11-16-10).

To log out of your Department Group:

While you are logged out, Department Calling cannot route calls to your extension.


2. Dial 650 + 1.

- OR -

1. Press Department Calling Log In key (Program 15-07 or SC 751: 46).

The key lights while you are logged out.

Issue 1.0 SV8100

3 - 102 Department Calling

To log back in to your Department Group:

While you log back in, Department Calling will route calls to your extension.


2. Dial 650 + 0.

- OR -

3. Press Department Calling Log In key (Program 15-07 or SC 751: 46).

The key goes out when you log back in.

Department Group Line Forwarding

Method 1:Set or Change the Destination and Forward the Line:


2. Dial 104.

3. Dial the Department Group number (01-64) to be defined.

4. Select the time mode (1-8) to be defined.

5. Enter the telephone number which should be the destination of the forwarded trunk.

The number will be stored in the Speed Dial bin number assigned in Program 24-04-01. This entry will overwrite any existing number defined in the bin.

6. Press HOLD to accept the entry.

7. Repeat from Step 3 to define another time mode entry or hang up.



2. Dial 104.


4. Select the time mode (1-8) to be defined.

5. Press the CLEAR key.

6. Hang up.

SV8100 Issue 1.0

Department Calling 3 - 103

Method 2 (follows the pre-defined destination in Program 24-05-01):Set Automatic Trunk Forwarding:

The Speed Dial bin must be defined in 13-04-01 in order for the line to forward.


2. Dial 102.


4. Hang up.



2. Dial 103.


4. Hang up.

Delayed Transfer:Set the Destination for a Department Group With No Answer:


2. Dial 105.


4. Hang up.

Cancel the Delayed Transfer for a Department Group:


2. Dial 106.


4. Hang up.

Issue 1.0 SV8100

3 - 104 Department Calling


SV8100 Issue 1.0

Department Step Calling 3 - 105

Department Step Calling

SV8100 Feature

Department Step Calling

Conditions

None

Operation

To make a Step Call:

You step through Department Groups set in Program 16-02.

1. Place call to busy Department Group member.

- OR -

Place call to Department Group pilot number.

2. Dial #.

- OR -

Press Step Call key (Program 15-07 or SC 751: 36).

3. Repeat step 2 to call other Department Group members.

Issue 1.0 SV8100

3 - 106 Department Step Calling


SV8100 Issue 1.0

Dial Number Preview 3 - 107

Dial Number Preview

SV8100 Feature

Dialing Number Preview

Conditions

None

Operation

To use Dial Number Preview to place a call (keyset only):

1. Do not lift the handset or press the Speaker or Call keys.

2. Dial .

3. To preview any number, dial the number you wish to call.

To preview a Speed Dial – System/Group number, press Redial and dial the Speed Dial – System/Group bin number you want to call.

The number is displayed.

4. To dial out the displayed trunk number, press a Line/Trunk Group key.

If the previewed number is a trunk access code (e.g., 9), you can press Speaker instead.

- OR -

To dial an Intercom number, press Speaker.

- OR -

To cancel the number without dialing it out, press Hold.

Issue 1.0 SV8100

3 - 108 Dial Number Preview


SV8100 Issue 1.0

Dial Pad Confirmation Tone 3 - 109

Dial Pad Confirmation Tone

SV8100 Feature

Dial Pad Confirmation Tone

Conditions

None

Operation

To enable/disable Dial Pad Confirmation Tone:


2. Dial 724.

Issue 1.0 SV8100

3 - 110 Dial Pad Confirmation Tone


SV8100 Issue 1.0

Direct Inward Dialing (DID) 3 - 111

Direct Inward Dialing (DID)

SV8100 Feature

Direct Inward Dialing (DID)

Conditions

None

Operation

Data DID calls ring extensions like normal trunk calls.

Manually Changing a Time Pattern:

1. Press DID Mode Switch key (Program 15-07 or SC 751: 88) or dial the service code (defined in Program 11-10-35).

2. Enter the DID Conversation Table Number (1-100).

3. Enter the time pattern to be assigned (1-8).

Issue 1.0 SV8100

3 - 112 Direct Inward Dialing (DID)


SV8100 Issue 1.0

Direct Inward Line (DIL) 3 - 113

Direct Inward Line (DIL)

SV8100 Feature

Direct Inward Line (DIL)

Conditions

None

Operation

To answer a call on your Direct Inward Line:

1. Lift handset.

2. At keyset, press flashing line key for DIL.

If you don’t have a line key for the DIL, the DIL rings an idle CALL key.

If you have Ringing Line Preference, lifting the handset answers the call.

If you don’t answer the call, it may ring other extensions (i.e., the DIL No Answer Ring Group).

To place a call on your Direct Inward Line:

1. Lift handset.

2. At keyset, press line key for DIL.

- OR -

Dial #9 and the DIL trunk number (e.g., 005).

- OR -

Dial 704 and the DIL trunk group number (e.g., 05).

- OR -

Dial 9 for Trunk Group Access.

3. Dial number.

Issue 1.0 SV8100

3 - 114 Direct Inward Line (DIL)


SV8100 Issue 1.0

Direct Inward System Access (DISA) 3 - 115

Direct Inward System Access (DISA)

SV8100 Feature

Direct Inward System Access (DISA)

Conditions

None

Operation

To place a DISA call into the SV8100 (from any 2500 type terminal):

1. Dial the telephone number that rings the DISA trunk.

2. Wait for the DISA trunk to automatically answer with a unique dial tone.

3. Dial the 6-digit DISA password (access code).

4. Wait for a second unique dial tone.

5. Dial an extension (301-556200-499).

- OR -

Dial 9 for Trunk Group Routing or ARS.

- OR -

Dial Alternate Trunk Route Access Code (if enabled).

- OR -

Dial 704 + a trunk group number (1-100) for an outside call.

- OR -

Dial #9 + a trunk number (01-64 or 001-200) for an outside call.

- OR -

Dial #2 + Common Speed Dialing bin number.

- OR -

Dial 0 for the operator.

- OR -

Dial 701 + an Internal Paging Zone number (0, 1-9, 00, 01-64).

Issue 1.0 SV8100

3 - 116 Direct Inward System Access (DISA)

- OR -

Dial 703 + an External Paging Zone number (1-8 or 0 for All Call).

- OR -

Dial 710 + a busy extension number to barge in to a call.

To forward an extension’s calls using a DISA call into the SV8100 (from any 2500 type terminal):

1. Dial the telephone number that rings the DISA trunk.

2. Wait for the DISA trunk to automatically answer with a unique dial tone.

3. Dial the 6-digit DISA password (access code).

4. Wait for a second unique dial tone.

5. Dial the Call Forward service code (as defined in Program 11-11-01 through 11-11-05).

6. Dial the number of the extension to be forwarded.

7. Dial “1” to set Call Forwarding or “0” to cancel Call Forwarding.

8. Dial the extension number to which the calls will be forwarded.

To use the Continue code to extend a DISA call:

1. An external call connects to an external number a by DISA caller.

2. After the programmed time (Program 25-07-07), a warning tone is heard and the user dials the Continue code (Program 20-28-01) to extend the conversation.

3. After the programmed time (Program 20-28-03), the warning tone is heard again. After the programmed time (Program 25-07-08), the call is disconnected.

Remote Feature Setup with DTMF:

This feature can be used without having a VRS installed. However, without a VRS, the caller will not hear any messages as indicated below.

1. An outside caller dials in on a SV8100 DISA trunk.

2. The SV8100 answers the call.

3. The outside caller dials the Remote Feature Setup service code defined in 11-15-13 (default: no entry).

The caller hears "Please dial the extension number".

If an incorrect extension number is dialed, the caller hears "That is an invalid entry. Please dial the extension number."

SV8100 Issue 1.0

Direct Inward System Access (DISA) 3 - 117

4. Dial the extension number for which a feature is to be activated/deactivated.

The caller hears "Please enter the required service code".

If an incorrect service code is dialed, the caller hears "That is an invalid entry. Please enter the required service code."

5. The outside caller can now dial the service code for the feature to be activated/deactivated.

When the function setting via DISA has succeeded, the caller hears the fixed message "The setting has been activated".

The LCD indication at the extension changes in accordance with the set function.

Issue 1.0 SV8100

3 - 118 Direct Inward System Access (DISA)


SV8100 Issue 1.0

Direct Station Selection (DSS) Console 3 - 119

Direct Station Selection (DSS) Console

SV8100 Feature

Direct Station Selection (DSS) Console

Conditions

None

Operation

Calling an extension from your DSS Console:

1. Press the desired DSS Console key.

If the call voice-announces, you can make it ring by dialing 1.

If you don’t have Handsfree, you must lift handset to speak.

Extension Busy Lamp Field

Business Mode:

When the DSS key is Red and...

On

Off

Flashing Fast

Page Switching Key: Flashing Slow

Message Waiting Key: On

The assigned extension is...

Busy on a call, Line Ringing call on hold or recalling, or has message

Idle

In Do Not Disturb or Call Forwarding Immediate is set

Using the Page Switching key, the console is displaying the second level of extensions.

The console is displaying extensions which have Message Waiting indications.

Issue 1.0 SV8100

3 - 120 Direct Station Selection (DSS) Console

Hotel Mode:


On

Off

Flashing Fast

Message WaitingWhen the DSS key is Green and is...

On

Off

Wake UpWhen the DSS key is Green and is...

On

Flashing Fast

OffPressing the key toggles the function

on/off.

Room StatusWhen the DSS key is Green and is...

On

Flashing Fast

Flashing Slow

Flashing Medium

OffPressing the key toggles the function

on/off.


Busy on a call, Line Ringing call on hold or recalling, or has message

Idle


The assigned extension has...

A new message

No messages

The assigned extension has...

Wake Up Call set

No answer on Wake Up Call

No Wake Up Call Set

The assigned extension is/needs...

Checked In and Clean

Inspection

Maid Required

Maid in Room

Checked Out (Clean and Available)

ACD:


On

Stutter Flashing

Long Flashing

Slow Stutter Flashing

Off

The assigned ACD agent is...

Busy / Wrap Up

Emergency Call

Logged Out / Off Duty

Logged In

Normal Extension

SV8100 Issue 1.0


Placing a trunk call from your 24-Button DLS Console:

1. Press DSS Console key assigned to trunk.

2. Dial outside number.

If you don’t have Handsfree, you must lift the handset to speak.

Answering a trunk call from your DSS Console:

1. Press flashing DSS Console key assigned to trunk.


Parking an outside call when using a keyset as an operator’s terminal (Program 20-17-01 set to “1”):

1. Press the ringing line/loop key.

2. Place the call in Personal Park by pressing an available Park key (13-24).

To pick up the call, press the flashing Personal Park key.

With this program set to “1”, pressing CHECK and keys 13-24 to verify the keys programming, the display will not indicate any function.

Business/ACD Mode:


On

Stutter Flashing

Long Flashing

Slow Stutter Flashing

Fast Flashing

On

Off


Busy / Wrap Up

Emergency Call

Logged Out / Off Duty

Logged In


Busy on a call, Line Ringing , on Hold, or has message

Idle

Trunk Busy Lamp Field

When the DSS key is...

On

Off

Flashing Slowly

The assigned trunk is...

Busy on a call

Idle

Ringing

Issue 1.0 SV8100


Calling a Door Box from your DSS Console:

1. Press DSS Console key for Door Box you want to call (1-8).


Transferring a call using your DSS Console:

1. Place or answer call.

If you are on an Intercom call, press HOLD before going to the next step.

2. Press Transfer to transfer the call.

You cannot Transfer to an extension that is busy or in Do Not Disturb.

3. Press the DSS key for the extension to receive the transfer.

If called party doesn’t want the call, press flashing line or CALL key to retrieve it.

4. (Optional) Announce the call.

Making an External Page using your DSS Console:

1. Press DSS Console External Page zone key (1-8).

If the zone you want is busy, try again later.


Door Box Busy Lamp Field


On

Off

The assigned Door Box is...

Busy or ringing in

Idle

External Page Busy Lamp Field


On

Off

The External Page zone is...

Busy

Idle

SV8100 Issue 1.0


Making an Internal Page using your DSS Console:

1. Press DSS Console Internal Page zone key (Group key 1-64).

If the zone you want is busy, try again later.


Switching the Night Service mode from your DSS Console:

1. Press Night Service key (NIGHT, DAY, BREAK or NITE 2).

Using a DSS Console key as a One-Touch or Programmable Function Key:

A user can have DSS Console keys programmed as One-Touch Keys. These keys can be used for Direct Station Selection, Trunk Calling, Personal Speed Dial, Speed Dialing, and Service Code access. The stored service code cannot be longer than three digits.

1. Press DSS Console key for function.

For example, you can forward your calls by pressing DSS Key + 1 + destination. Your DSS key must have been previously programmed for the Call Forward feature.

Internal Page Busy Lamp Field


On

Off

The Internal Page zone is...

Busy

Idle

Internal Page Busy Lamp Field

When the key is ON...

DAY

NIGHT

BREAK

NITE 2

The SV8100 is in the...

Day 1 Mode

Night 1 Mode

Break 1 Mode

Night 2 Mode

Issue 1.0 SV8100



SV8100 Issue 1.0

Directed Call Pickup 3 - 125


SV8100 Feature


Conditions

None

Operation

To use Directed Call Pickup to intercept a call to a co-worker’s extension:


- OR -


2. Dial **.

3. Dial number of extension whose call you want to intercept.

If more than one call is coming in, the SV8100 sets the priority for which call it will answer first.

If you know the specific line number which is ringing, you can dial 172772 + Line number (001-200). With this option, you must be allowed access to the trunk in Programs 14-07 and 15-06.

Issue 1.0 SV8100

3 - 126 Directed Call Pickup


SV8100 Issue 1.0

Directory Dialing 3 - 127

Directory Dialing

SV8100 Feature

Directory Dialing

Conditions

None

Operation

To use Directory Dialing from a display keyset:

1. Do not lift handset or press SPK.

2. Press Directory Dialing Soft Key.

3. Press Soft Key for Directory Dialing type:

SPD = Speed Dialing menuEXT = Co-worker’s extension numberSTA = Station retrieval menuTELBK = Central Telephone Book menu

Directory Dialing follows any feature restrictions that your SV8100 may have enabled. For example, if your extension cannot normally use Common Speed Dialing, Directory Dialing can’t access it either.

4. Dial letter/number range for the party you want to call (e.g., dial 2 for A, B, C or 2).

You can enter several letters to help narrow the search.

Press # to enter additional letters on the same key (ex: TOM = 8666#6).

5. Press the Down Arrow Soft Key to jump to that section.

6. Press Volume or to scroll through the list.

If you wait too long between your selections, Directory Dialing automatically cancels.

7. Lift handset or press DIAL, CALL1 or SPK to place the selected call.

If you selected an outside call, the call will route according to your SV8100 Trunk Group Routing/ARS setup.

To cancel Directory Dialing:

1. Press CLEAR.

Issue 1.0 SV8100

3 - 128 Directory Dialing


SV8100 Issue 1.0

Display Messaging, Selectable 3 - 129

Display Messaging, Selectable

SV8100 Feature

Selectable Display Messaging

Conditions

None

Operation

Please refer to Selectable Display Messaging on page 3-217 for information on this feature.

Issue 1.0 SV8100

3 - 130 Display Messaging, Selectable


SV8100 Issue 1.0

Distinctive Ringing, Tones and Flash Patterns 3 - 131

Distinctive Ringing, Tones and Flash Patterns

SV8100 Feature

Distinctive Ringing, Tones and Flash Patterns

Conditions

None

Operation

To listen to the incoming ring choices (keyset only):


2. Dial 711.

3. Dial 1 to check ringing for Intercom calls.

- OR -

Dial 2 to check ringing for trunk calls.

4. For Intercom calls, select the pitch you want to check (1-8).

- OR -

For trunk calls, select the pitch (1-8) and the tone (1-4) you want to check.

Refer to Table 1-7 for the four Trunk Ring Tone Ranges and the selections within each range.

5. Go back to step 4 to listen to additional choices or press SPK to hang up.

To change the pitch of your incoming ring (keyset only):


2. Dial 720.

3. Dial 1 to change ringing for Intercom calls.

- OR -

Dial 2 to change ringing for trunk calls.

Issue 1.0 SV8100

3 - 132 Distinctive Ringing, Tones and Flash Patterns

4. Select the pitch (1-8).


SV8100 Issue 1.0

Do Not Disturb 3 - 133

Do Not Disturb

SV8100 Feature

Do Not Disturb

Conditions

With Version 4000 main software, if Program 40-10-01, VRS Fixed Messaging is enabled and no VMDB with VRS is installed, the DND tone will not be heard.

Operation

To activate or deactivate Do Not Disturb while your extension is idle:

Keyset


2. Press DND key.

- OR -

Press idle CALL key and dial 747.

3. Dial the DND option code.

0 = Cancel DND1 = Incoming trunk calls blocked2 = Paging, incoming Intercom, Call Forwards and transferred trunk calls blocked3 = All calls blocked4 = Call Forwards blocked


1. Lift handset.

2. Dial 747.

Issue 1.0 SV8100

3 - 134 Do Not Disturb

3. Dial the DND option code.

0 = Cancel DND1 = Incoming trunk calls blocked2 = Paging, incoming Intercom, Call Forwards and transferred trunk calls blocked3 = All calls blocked4 = Call Forwards blocked

SV8100 Issue 1.0

Door Box 3 - 135

Door Box

SV8100 Feature

Door Box

Conditions

None

Operation

To call a Door Box:

Keyset


2. Dial 702.

3. Dial Door Box Number (1-8).


1. Lift handset.

2. Dial 702.

3. Dial Door Box Number (1-8).

To activate the Door Box strike:

Keyset

1. While talking to the Door Box, press the Flash key.

Single Line 500/2500 Terminal

1. While talking to the Door Box, hookflash.

Issue 1.0 SV8100

3 - 136 Door Box

To answer a Door Box chime:

1. Lift handset.

If you are busy on a call, the CALL2 will flash, but there is no off-hook ringing. You can place your active call on hold and answer the Door Box call.

Currently, the cordless terminals are not able to flash the Door Box to activate the door unlock.

SV8100 Issue 1.0

E911 Compatibility 3 - 137

E911 Compatibility

SV8100 Feature

E911 Compatibility

Conditions

None

Operation

Programming the IP Terminal for the 911 Dialing When Lock Feature Activated:

The Lock button on the IP terminals will provide a user with the ability to prevent calls on their phone while away from their desk. This will prevent all calls from being dialed – including 911. In order to allow anyone to dial 911 from a locked IP terminal, each terminal must be set up to override the lock function. Each IP terminal can have up to three emergency numbers defined which can be dialed when a terminal is locked. Perform the following steps on any IP terminal which may be used to dial an emergency number.

1. Enter the terminal’s program mode by pressing HOLD CONF * #.

2. At the log-in screen, enter the user name (default: ADMIN) and password (default: 6633222) and press the OK Soft Key.

3. Press Soft Key 6 for “Application Setting”.

4. Press Soft Key 5 for “Emergency Call”.

5. Press Soft Key 1, 2 or 3 for the emergency number entry.

6. Dial the emergency number to be allowed (ex: 911).

7. Press Soft Key 4 for “OK” to complete.

8. Continue pressing Soft Key 4 to exit (Exit-Exit-Save). The terminal will reset automatically.

! Important !

Once a locked terminal is used to dial an emergency number, the terminal will be unlocked until the Lock button is pressed again.

Issue 1.0 SV8100

3 - 138 E911 Compatibility

To place an emergency 911 call:

When Dial 911 Routing Without Trunk Access is enabled . . .

1. Go to any terminal.

2. Lift handset or press idle CALL key.

3. Dial 911.

When Dial 911 Routing Without Trunk Access is disabled . . .

1. Go to any terminal.


3. Dial a trunk access code (e.g., 9) or press a line key.

4. Dial 911.

To turn off the E911 Alarm at your terminal:


2. Dial the E911 Alarm service code 786.

The alarm goes off.

- OR - (if you have a display terminal)

1. Press CLEAR once to turn off the alarm (if Program 21-01-13 is set to have audible alarm).

2. Press CLEAR again to clear the alarm display.

SV8100 Issue 1.0

Forced Trunk Disconnect 3 - 139

Forced Trunk Disconnect

SV8100 Feature

Forced Trunk Disconnect

Conditions

None

Operation

To disconnect a busy trunk:

Keyset

1. Press line key for trunk.

- OR -

Dial trunk access code (#9 + trunk number).

You hear busy tone. Trunk numbers are 001-200.

2. Dial the Service Code (not set at default Program 11-10-26).

You hear confirmation beeps as the SV8100 disconnects the trunk.

You can now place a call on the free trunk.

3. Press line key for the trunk disconnected in Step 2.

- OR -

Dial the trunk access code (#9 + trunk number) for the trunk disconnected in Step 2.


1. Dial trunk access code (#9 + trunk number).

You hear busy tone. Trunk numbers are 001-200.

2. Dial the Service Code (not set at default Program 11-10-26).

You hear confirmation beeps as the SV8100 disconnects the line.

Issue 1.0 SV8100

3 - 140 Forced Trunk Disconnect

3. Hookflash.

You can now place a call on the free line.

4. Dial the trunk access code (#9 + trunk number) for the trunk disconnected in Step 2.

SV8100 Issue 1.0

Group Call Pickup 3 - 141

Group Call Pickup

SV8100 Feature

Group Call Pickup

Conditions

None

Operation

To answer a call ringing another terminal in your Pickup Group:


- OR -

At single line terminal, lift handset.

2. (Keyset only) Press Group Call Pickup key (Program 15-07 or SC 751: 24).

- OR -

Dial 756 or *#. Service Code *# can pick up any call in the group, plus any Ring Group calls. Service Code 756 cannot pick up

Ring Group calls.

To answer a call ringing a terminal in another Pickup Group when you don’t know the group number:


- OR -


2. (Keyset only) Press Group Call Pickup key (Program 15-07 or SC 751: 25).

- OR -

Dial 769.

Issue 1.0 SV8100

3 - 142 Group Call Pickup

To answer a call ringing a terminal in another Pickup Group when you know the group number:


- OR -


2. (Keyset only).

Press Group Call Pickup key (Program 15-07 or SC 751: 26 + group).

- OR -

Dial 768 and the group number (1-9 or 01-64).

SV8100 Issue 1.0

Handsfree Answerback/Forced Intercom Ringing 3 - 143

Handsfree Answerback/Forced Intercom Ringing

SV8100 Feature

Handsfree Answerback/Forced Intercom Ringing

Conditions

None

Operation

To enable Handsfree Answerback for your incoming Intercom calls:


2. Dial 721.


This changes how a normal ICM call is received. The originating extension may still be able to change the call to Forced Intercom Ringing.

To enable Forced Intercom Ringing for your incoming Intercom calls:


2. Dial 723.


This changes how a normal ICM call is received. The originating extension may still be able to change the call to Handsfree Answerback.

To change the way your Intercom call signals the extension you are calling:

1. Dial 1.

If ringing, your call voice-announces. If voice-announced, your call starts to ring the destination. This option is also available at single line terminals.

Issue 1.0 SV8100

3 - 144 Handsfree Answerback/Forced Intercom Ringing


SV8100 Issue 1.0

Headset Operation 3 - 145

Headset Operation

SV8100 Feature

Headset Operation

Conditions

None

Operation

To enable the headset:

1. Plug in the headset into the headset jack on the back of the terminal.

2. Program a Headset key (Program 15-07 or SC 751: 05) and/or define a Headset service code (Program 11-11-65).

To use the headset on a call-by-call basis:

1. Press the Headset key. The Headset key lights when you are on a call. To disconnect, press the Headset key again.

You can still use the handset or speakerphone for calls or respond to voice-announced Intercom calls with the headset plugged in. The headset only activates when the Headset key is pressed.

Answer a ringing call by pressing the Headset key.

- OR -

Press the Headset key and then a line key to make a trunk call.

- OR -

Press the Headset key to get Intercom dial tone.

- OR -

If on a headset call, press the Headset key to hang up.

Issue 1.0 SV8100

3 - 146 Headset Operation

To use the headset automatically for all calls:

1. Enable Headset mode by entering the Headset service code defined in (11-11-65).

With this option, the handset can also be used at any time to answer/place calls. The speakerphone will not function except for handsfree answerback on incoming intercom calls.

If a Headset key (Program 15-07 or SC 751:05) is programmed, the Headset key lights when you’re on a call.

Answer a ringing call by pressing the SPK or Headset key.

- OR -

Press the SPK or Headset key and then a line key to make a trunk call.

- OR -

Press the SPK or Headset key to get Intercom dial tone.

- OR -

Hang up a call by pressing the SPK or Headset key.

Using the Headset with Automatic Answer on a Keyset for ACD Agents:

1. With the keyset in an idle state, press the Check key.

2. Press the Headset key (Program 15-07 or SC 751: 05) twice.

3. Press the Clear key to return the display to idle.

The Headset key blinks when Automatic Headset is activated.

To cancel Automatic Headset, repeat these steps.

SV8100 Issue 1.0

Hold 3 - 147

Hold

SV8100 Feature

Hold

Conditions

None

Operation

SYSTEM HOLD

To place an outside call on System Hold (Keyset Terminal Only):

1. Press HOLD.

A line/loop/CAP/CALL key flashes slowly while on Hold; flashes fast when recalling.

To pick up an outside call on System Hold:

Keyset Terminals

1. Press flashing line/loop/CAP/CALL key.

- OR -

1. If you know the specific line number, dial 672 + Line number (001-200).

EXCLUSIVE HOLD

To place an outside call on Exclusive Hold:

Keyset Terminals

1. Press Exclusive Hold key (Program 15-07 or SC 751: 45).

A line/loop/CAP/CALL key flashes slowly while on Hold, flashes fast when recalling.

Issue 1.0 SV8100

3 - 148 Hold


1. Hookflash.

2. Dial 749.

To pick up an outside call on Exclusive Hold:

Keyset Terminals

1. Press flashing line/loop/CAP/CALL key.

Single Line Set

1. Dial 759.

PARK HOLD

To place an outside call into a Park orbit (Keyset Terminal Only):

1. Press HOLD.

GROUP HOLD

To place a call on Hold so anyone in your Department Group can pick it up:

Keyset Terminals

1. Press HOLD.

2. Dial 732.



1. Hookflash.

2. Dial 732.

3. Hang up.

To pick up a call on Group Hold:

Keyset Terminals


2. Dial 762.

SV8100 Issue 1.0

Hold 3 - 149


1. Lift handset.

2. Dial 762.

INTERCOM HOLD

To place an Intercom call on Intercom Hold:

Keyset Terminals

1. Press HOLD.

The CALL key flashes.



1. Hookflash.

2. Do not hang up.

To pick up an Intercom call on Intercom Hold:

Keyset Terminals

1. Press SPK.

2. Press flashing CALL key.


1. Hookflash.

Issue 1.0 SV8100

3 - 150 Hold


SV8100 Issue 1.0

Hotline 3 - 151

Hotline

SV8100 Feature

Hotline

Conditions

None

Operation

To place a call to your Hotline partner:

1. Press Hotline key (Program 15-07 or SC 751: 01 + partner’s extension number + HOLD).

You can optionally lift handset after this step for privacy.

To transfer your outside call to your Hotline partner:

1. Press Hotline key.

2. Announce call and hang up.

- OR -

Hang up to have the call wait at your Hotline partner unannounced.

If unanswered, the call recalls like a regular transferred call.

To answer a call from your Hotline partner:

1. If you hear two beeps, speak toward terminal.

- OR -

If your terminal rings, lift handset.

Issue 1.0 SV8100

3 - 152 Hotline


SV8100 Issue 1.0

Intercom 3 - 153

Intercom

SV8100 Feature

Intercom

Conditions

None

Operation

To place an Intercom call:


- OR -


2. Dial extension number (or 0 for your operator).

Your call may voice-announce or ring the called extension. Dial 1 to change the way your call alerts the called extension.

If the extension you call is busy or doesn’t answer, you can dial another extension without hanging up or press # to call the next extension in the Department Group.

To answer an Intercom call:

1. If you hear two beeps, speak toward terminal.

Your terminal picks up your voice.

- OR -

If your terminal rings, lift handset.

To check your extension’s data (Keyset Only):

1. Press CHECK.

2. Press CALL1.

Your display shows your terminal’s extension number, port number and extension/Department Group.

You can also check any other extension numbers information by pressing CHECK + the extension number.

Issue 1.0 SV8100

3 - 154 Intercom

3. Press CLEAR to return the normal time/date display.

To change how Intercom calls ring your extension:

1. Press the CALL key or lift the handset.

2. Dial 723 to have calls ring your extension.

- OR -

3. Dial 721 to have calls voice announce to your extension.

SV8100 Issue 1.0

Intercom Abandoned Call Display 3 - 155

Intercom Abandoned Call Display

SV8100 Feature

None

Conditions

UX5000 terminals only.

Operation

To display the list of Intercom calls you did not answer:

1. Press CHECK.

2. Press CALL2.

Repeatedly press CALL2 until no more calls display.

3. Press CLEAR to return to the normal Time and Date display.

Issue 1.0 SV8100

3 - 156 Intercom Abandoned Call Display


SV8100 Issue 1.0

IP DECT Terminal 3 - 157

IP DECT Terminal

SV8100 Feature

Wireless DECT (SIP)

Conditions

12 simultaneous calls can be made per DECT Access Point.

When the Wireless DECT (SIP) telephone does not respond to an incoming call within 12 seconds because it is out of area, the originator hears a busy tone.

The Out of Area Timer is fixed at eight seconds (Program 20-22-05).

The Call Forward – Busy/No Answer feature is available when the CD-CP00-US detects out of area.

The maximum number of Wireless DECT (SIP) handsets is 255.

The maximum number of DAPs is 256.

Wireless DECT (SIP) is not supported with ACD.

Off-Hook signaling is not supported for Wireless DECT (SIP) telephones.

When replacing the batteries in a C124, G355 or G955 handset, it is necessary to place the handset on the charger for 10 seconds in order to update the battery status indicator.

Operation

Speed Dial Sharing Available With G955 Handset:

1. Press the DOWN key.

The display shows the Central Directory menu.

2. Enter the characters on which to search.

3. Press OK.

The display shows the search results. Up to 10 entries matching the search are viewable. Use the scroll key to view all the results.

If the ABB search fails, the display returns to the Contacts view.

Issue 1.0 SV8100

3 - 158 IP DECT Terminal

4. Select the name to be dialed and press CALL.

The call dials out.

Placing an Outside Call with Pre-dial

1. Dial 9.

2. Press and hold the # key to insert a pause (–), if necessary.

3. Dial the outside number.

4. Press the & key (On-Hook/Off-Hook).

For more information on the Wireless DECT (SIP) feature, refer to the NEC SIP DECT Solutions Manuals.

SV8100 Issue 1.0

Loop Keys 3 - 159

Loop Keys

SV8100 Feature

Call Appearance (CAP) Keys

Conditions

Loop Keys can only be assigned/used if Program 20-02-23 is set to UX5000 (1).

Loop Keys are only supported on UX terminals.

Operation

To place a call on a loop key:

1. Press outgoing or both ways loop key.

You hear dial tone and the key lights green.

2. Dial number.

To answer a call on a loop key:

Listen for ringing or look for a flashing loop key.

1. Press loop key.

The key lights green and you connect to the call.

If there are additional calls waiting to be answered, your display shows:[WAITING - LOOP KEY]

To program a loop key:

1. Press the SPK key.

2. Dial 752.

3. Press the key you want to program as a loop key.

4. Dial *05.

Issue 1.0 SV8100

3 - 160 Loop Keys

5. Dial the loop key type:

0 = Incoming only

1 = Outgoing only

2 = Both ways (incoming and outgoing)

6. Dial the loop key routing option for incoming, outgoing, or incoming and outgoing calls:

000 = Trunk Group Routing or ARS (if installed)

001-200 = Trunk Groups

If you selected option 2 in step 5 above, enter the incoming Trunk Group followed by the outgoing Trunk Group.


SV8100 Issue 1.0

Maintenance 3 - 161

Maintenance

SV8100 Feature

Maintenance

Conditions

None

Operation

To check your extension’s data (Keyset Only):

1. Press CHECK.

2. Press CALL1.

Your display shows your terminal’s extension number, port number and extension/Department Group.

You can also check any other extension numbers information by pressing CHECK + the extension number.

3. Press CLEAR to return the normal time/date display.

To perform an extension swap using Secure Set Relocation:

1. From one of the terminals which is to be swapped, dial the Extension Data Swap service code (defined in Program 11-15-12).

If the password is not set in Program 92-05, a warning tone is heard.

2. Dial the 4 digit password.

The password is displayed as * (asterisk).

If an incorrect password is entered, a warning tone is heard.

3. Dial the extension number which is to be swapped.

If an incorrect number is dialed, a warning tone is heard.

4. A confirmation tone is heard if the swap is completed.If it is not possible to swap the extension data, a warning tone is heard.

Issue 1.0 SV8100

3 - 162 Maintenance


SV8100 Issue 1.0

Meet Me Conference 3 - 163

Meet Me Conference

SV8100 Feature

Meet Me Conference

Conditions

None

Operation

MEET ME EXTERNAL CONFERENCE

To make a Meet Me External Conference:

Keyset

1. While on a call, press Conference key (Program 15-07 or SC 751: 07).

2. Dial 703 and the External Paging Zone code (1-8 or 0 for All Call).

- OR -

Dial *1 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (forInternal/External All Call).

- OR -

Press Page key (Program 15-07 or SC 751: 19 + zone & 20).

3. Announce the zone.

4. When co-worker answers your page, press the Add key, then the Begin Key.

5. Repeat steps 1-4 for each co-worker you want to add.

Issue 1.0 SV8100

3 - 164 Meet Me Conference


1. While on a call, hookflash and dial #1.

2. Dial 703 and the External Paging zone code (1-8 or 0 for All Call).

- OR -

Dial *1 and the Combined Paging Zone code 1-8 (for Internal/External Zones 1-8) or 0 (for Internal/External All Call).


4. When co-worker answers your page, press the hookflash twice.


To join a Meet Me External Conference:


- OR -


2. Dial 765.

3. Dial the announced External Paging Zone code (0-8).

You connect to the other parties.

MEET ME INTERNAL CONFERENCE

To make a Meet Me Internal Conference:

Keyset

1. While on a call, press Conference key (Program 15-07 or SC 751: 07).

2. Dial 701 and the Internal Paging Zone code (0-9 or 00-64).

- OR -



4. When co-worker answers your page, press the Add key then the Begin key.


SV8100 Issue 1.0

Meet Me Conference 3 - 165


1. While on a call, hookflash and dial #1.

2. Dial 701 and the Internal Paging Zone code (0-9 or 00-64).

- OR -



4. When co-worker answers your page, press the hookflash twice.


To join a Meet Me Internal Conference:


- OR -


2. Dial 763 (if your extension is in the zone called).

- OR -

Dial 764 and the zone number (if your extension is not in the zone called).

- OR -

Press the Meet Me Conference/Paging Pickup key (Program 15-07 or SC 751: 23) if your extension is in the zone called.

Issue 1.0 SV8100

3 - 166 Meet Me Conference


SV8100 Issue 1.0

Meet Me Paging 3 - 167

Meet Me Paging

SV8100 Feature

Meet Me Paging

Conditions

An extension's access to internal and external page zones affects the Meet Me Paging feature.

Operation

MEET ME EXTERNAL PAGE

To make a Meet Me External Page:


- OR -



- OR -



- OR -

1. At keyset, press the External Paging Zone key (Program 15-07 or SC 751: 19 + zone & 20).


To join a Meet Me External Page:


- OR -


2. Dial 765.

Issue 1.0 SV8100

3 - 168 Meet Me Paging

3. Dial the announced External Paging Zone (0-8).

You connect to the other party.

MEET ME INTERNAL PAGE

To make a Meet Me Internal Page:


- OR -


2. Dial 701 and dial the Internal Paging Zone code (0-9, 00-32 or 00-64).

- OR -



- OR -

1. At keyset, press the External Paging Zone key (Program 15-07 or SC 751: 19 + zone & 20).


To join a Meet Me Internal Page:


- OR -



- OR -


- OR -


SV8100 Issue 1.0

Meet Me Paging Transfer 3 - 169

Meet Me Paging Transfer

SV8100 Feature

Meet Me Paging Transfer

Conditions

An extension user can set up a conference with their current call and up to 31 other inside parties.

Operation

MEET ME EXTERNAL PAGING TRANSFER

To make a Meet Me External Paging Transfer:

1. At keyset, while on a call, press HOLD.

- OR -

At single line terminal, while on a call, hookflash.

2. Press the External Paging Zone key (Program 15-07 or SC 751: 19 + zone & 20).

- OR -

Dial 703 and the External Paging Zone code (1-8 or 0 for All Call).

- OR -


3. Announce the call.

4. When Paged party answers, hang up to Transfer the call to them.

To join a Meet Me External Paging Transfer:


- OR -


2. Dial 765.

Issue 1.0 SV8100

3 - 170 Meet Me Paging Transfer

3. Dial the announced External Paging Zone (0-8).

You connect to the Paging party.

4. Stay on the line.

After the Paging party hangs up, you connect to the transferred call.

MEET ME INTERNAL PAGING TRANSFER

To make a Meet Me Internal Paging Transfer:

1. At keyset, while on a call, press HOLD.

- OR -

At single line terminal, while on a call, hookflash.

2. Press Internal Paging Zone key (Program 15-07 or SC 751: 20 + zone).

- OR -

Dial 701 and the Internal Paging Zone code (0-9 or 00-64).

- OR -


3. Announce the call.

4. When Paged party answers, hang up to Transfer the call to them.

The answering party connects to the trunk call when you hang up.

To join a Meet Me Internal Paging Transfer:


- OR -



- OR -


- OR -


3. Stay on the line.

After the Paging party hangs up, you connect to the transferred call.

SV8100 Issue 1.0

Memo Dial 3 - 171

Memo Dial

SV8100 Feature

Memo Dial

Conditions

None

Operation

To store a number while you are on a call:

1. While on a call, press Memo Dial key (Program 15-07 or SC 751: 31).


3. Press Memo Dial key again and continue with conversation.

To call a stored Memo Dial number:


2. Press Memo Dial key (Program 15-07 or SC 751: 31).


The stored number dials out only if you store a trunk access code before the number.

- OR -

Press line key.


To check to see the stored Memo Dial number:

1. Do not lift handset.


The stored number displays.

Issue 1.0 SV8100

3 - 172 Memo Dial

To cancel (erase) a stored Memo Dial number:



3. Press Speaker key to hang up.

SV8100 Issue 1.0

Message Waiting 3 - 173

Message Waiting

SV8100 Feature

Message Waiting

Conditions

None

Operation

To leave a Message Waiting:

1. Call busy or unanswered extension.

2. Dial 0 or press Message Waiting key (Program 15-07 or SC 751: 38).

3. Hang up.

With keyset terminals, the MW LED lights.

To answer a Message Waiting:

When you have a message, your MW LED flashes fast for keysets.

1. At a keyset, press idle CALL key and dial *0.

- OR -

Press Message Waiting key (Program 15-07 or SC 751: 38).

- OR -

At single line terminals, lift the handset and dial *0. If the called extension doesn’t answer, dial 0 or press your Message Waiting key to automatically leave them a

message.

Normally, your MW LED goes out. If it continues to flash, you have new messages in your “Voice Mail” mailbox or a new “General Message”. Go to “To check your messages” below.

Issue 1.0 SV8100

3 - 174 Message Waiting

To cancel all your Messages Waiting:

This includes messages you have left for other extensions and messages other extension have left for you.


- OR -


2. Dial 773.

3. Hang up.

To cancel the Messages Waiting you have left at a specific extension:


- OR -


2. Dial 771.

3. Dial number of extension you don’t want to have your messages.

4. Hang up.

To check your messages:

1. Press CHECK.

2. Dial *0.

You can have any combination of the message types in the table below on your terminal.

3. Press the Navigation Pad up or down to scroll through your display.

4. When you find the message you want to answer, press CALL1. You’ll either:

Go to your Voice Mail mailbox.

Listen to the new General Message.

Automatically call the extension that left you a Message Waiting.

If you see. . . You have. . .

VOICE MESSAGEn MESSAGE

New messages in your Voice Mail mailbox

CHECK MESSAGEVRS GENERAL MESSAGE

A General message in Voice Mail that has not been heard.

CHECK MESSAGE(name)

Message Waiting requests left at yourterminal by your co-workers.

SV8100 Issue 1.0

Mobile Extension 3 - 175

Mobile Extension

SV8100 Feature

Mobile Extension

Conditions

None

Operation

With any of the features, if the Mobile Extension user presses *, an existing call is placed in a held state. Pressing * a second time is used to access service code features which begin with * (such as Call Forwarding, calling voice mail, etc). Pressing * a third time returns to the held call or the timeout of the inter-digit timer returns the call to conversation mode.

USING ANALOG LINES WITH THE MOBILE EXTENSION

Analog lines can be used for integration with the Mobile Extension using either DILs or VRS Auto Attendant to access the Mobile Extension Proxy Port. However, it must be noted that the *0 Hang Up code must be used prior to terminating any call (e.g. transfer, hang up etc.) as analog trunks do not provide Disconnect Supervision.

Placing an Intercom Call to a Mobile Extension:

1. Lift the handset or press SPK.

2. Dial the extension number assigned to the Mobile Extension.

If the Mobile Extension is turned off, incoming calls will hear a message indicating the user is not available. The setting in the DTMF Confirmation programming (15-22-02) determines how the call is handled.Program 15-22-02 set to 0 or 1 (DTMF Confirmation Required):The caller will be retrieved by the SV8100 and follows the no-answer programming (ring another extensions, forward to SV8100 voice mail, etc.)Program 15-22-02 set to 2 (No DTMF Confirmation Required):The caller will be forwarded to the external extension’s voice mail, if available.

Issue 1.0 SV8100

3 - 176 Mobile Extension

Outside Party Dialing the Mobile Extension:

1. Dial the DID or DIL telephone number for the Mobile Extension.

SV8100 programming (DID=22-11-01 or DIL=22-07-01) must be defined.

If the Mobile Extension is turned off, incoming calls will hear a message indicating the user is not available. The setting in the DTMF Confirmation programming (15-22-02) determines how the call is handled.Program 15-22-02 set to 0 or 1 (DTMF Confirmation Required):The caller will be retrieved by the SV8100 and follows the no-answer programming (ring another extension, forward to SV8100 voice mail, etc.)Program 15-22-02 set to 2 (No DTMF Confirmation Required):The caller will be forwarded to the external extension’s voice mail, if available.

Placing a Call from the Mobile Extension:

1. Dial the DID or DIL telephone number for the Mobile Extension.

If the Caller ID of the Mobile Extension matches the Speed Dial bin entry (Program 13-04 and 15-22), then internal dial tone is heard by the Mobile Extension user.

2. Dial the desired Intercom number or dial the trunk access code in order to place an outgoing call.

Answering a Call on the Mobile Extension:

1. Answer the ringing call.

2. If Program 15-22-02 is set to 0 or 1, the Mobile Extension user will hear Music on Hold/ring tone. Press * (within 10 seconds) to answer the call.

This step is required when using analog trunks for the Mobile Extension feature.

Sending a Flash from the Mobile Extension:

1. While on a conversation, a hookflash is returned by dialing *# from the Mobile Extension.

Internal Dial Tone After Hang Up:

1. When a call is finished, disconnect the call and receive internal dial tone by dialing *0.

Placing/Retrieving a Call on Hold from the Mobile Extension:

1. While on a call, press * #.

2. To retrieve the held call, with system dial tone, press * #.

Swapping Between Two Held Calls from the Mobile Extension:

1. While on a call, press * #.

The first call is placed on Hold.

SV8100 Issue 1.0

Mobile Extension 3 - 177

2. Place second call, then place on Hold by pressing * #.

The second call is placed on Hold and the first call is picked up.

3. The Mobile Extension can connect the two held calls with Automatic On-Hook Transfer if Program 20-11-11 is enabled by dialing * 0.

Transferring a call from the Mobile Extension:

1. With an active call, press * #.

2. Dial the extension number to which the call is to be transferred.

3. Dial * 0.

4. Hang up.

CALL FORWARDING

When setting Call Forwarding from the Mobile Extension, the service code(s) must be defined in Programs 11-11-01 ~ 11-11-05 and 11-11-07.

To activate or cancel Call Forwarding to/from the Mobile Extension:

1. When activating Call Forwarding From the Mobile Extension:Dial the DID or DIL telephone number for the Mobile Extension.


- OR -

When activating Call Forwarding to the Mobile Extension:Press CALL key or lift the handset.

2. Dial the service code defined in Programs 11-11-01~11-11-05.

3. Dial Call Forwarding condition:

1 = Set.0 = Cancel

4. Dial the destination extension or Off-Premise number.

5. Dial 0 (from Mobile Extension only).

6. Hang up.

Issue 1.0 SV8100

3 - 178 Mobile Extension

To activate Call Forward Follow Me:



- OR -


2. Dial 746.

3. Dial Call Forwarding condition:

1 = Set0 = Cancel

4. Dial the destination extension.


6. Hang up.

To cancel Call Forward Follow Me:



- OR -


2. Dial the service code defined in Program 11-11-07.

3. Dial 0.

4. Dial Destination Station to cancel Forward Follow Me extension or dial 0 to cancel all.


6. Hang up.

SV8100 Issue 1.0

Multiple Directory Numbers/Call Coverage 3 - 179

Multiple Directory Numbers/Call Coverage

SV8100 Feature

Call Arrival (CAR) Keys

Secondary Incoming Extension

Virtual Extensions

Conditions

None

Operation

To answer a call ringing a Multiple Directory Number:

1. Press flashing Multiple Directory Number key (Program 15-07 or SC 752: *03 + ext.).

To place a call to a Multiple Directory Number (including a Call Coverage key):


2. Dial Multiple Directory Number number or press Multiple Directory Number key.

To place a call from a Multiple Directory Number (including a Call Coverage key):

1. Press the Multiple Directory Number key.

ICM dial tone is heard.

2. Place an intercom call or dial a trunk access code to seize an outside line and place your call.

To set up a Call Coverage Key:

1. Press idle CALL key or SPK key.

2. Dial 752.

3. Press the programmable key you want to program.

The previously programmed entry displays.

Issue 1.0 SV8100

3 - 180 Multiple Directory Numbers/Call Coverage

4. Dial *03.

5. Dial the number of the extension you want to cover.

6. Press HOLD once for Immediate Ring

To set for Delayed Ring, skip to Step 8.

7. Dial the Mode number(s) in which the key will be used.

1=Day 12=Night 13=Midnight 14=Rest 15=Day 26=Night 27=Midnight 28=Rest 2

8. Press HOLD to set up Delayed Ring.

- OR -

Skip to Step 10.

9. Dial the Mode number(s) in which the key will be used.

1=Day 12=Night 13=Midnight 14=Rest 15=Day 26=Night 27=Midnight 28=Rest 2


SV8100 Issue 1.0

Name Storing 3 - 181

Name Storing

SV8100 Feature

Name Storing

Conditions

None

Operation

To program an extension’s name:


2. Dial 700.

- OR -

Press Extension Name Change key (Program 15-07 or SC 751: 55).

3. Enter the extension number to be named.

4. Enter name (see below).

Your name can be up to 12 digits maximum.

5. Press HOLD.





1 Enter characters:

1 @ [ ¥ ] ^ _ ` | Á À Â Ã Æ Ç É Ê ì ó 0




Issue 1.0 SV8100

3 - 182 Name Storing






0 Enter characters:

0 ! “ # $ % & ’ ( ) ô Õ ú å ä ö ü

Enter characters:

+ , - . / : ; < = > ? π ∑ Ω ∞ ¢ £







SV8100 Issue 1.0

Networking – AspireNet 3 - 183

Networking – AspireNet

SV8100 Feature

None

Conditions

If K-CCIS is enabled, AspireNet is disabled.

Camp On: Not Supported across AspireNet.

Call Forwarding, Off-Premise: Not Supported across AspireNet.

Program 20-02-23 must be set to Loop Key mode. Only UX terminals are supported.

Operation

Refer to the Aspire Networking Guide (P/N 0893207).

Issue 1.0 SV8100

3 - 184 Networking – AspireNet


SV8100 Issue 1.0

Off Hook Signaling 3 - 185

Off Hook Signaling

SV8100 Feature

Off-Hook Signaling

Conditions

An extension user cannot Camp-On to a busy extension or leave a callback if Off-Hook Signaling has already gone through. Off-Hook Signaling allows an extension to block a caller’s ability to dial # to camp-on.

You cannot send off-hook signals to an extension busy on a Handsfree (Speakerphone) call. The called extension large LED flashes fast, with no ringing.

You cannot send off-hook signals to an extension that is already receiving a voice announcement.

An extension set as Operator in Program 20-17-01 does not follow settings in Program 20-13-05, Program 20-13-06 or Program 20-09-07 and always receives Off-Hook Signaling.

Program 20-09-07 and 20-13-06 must be set to 1 in Class of Service for a normal extension to receive automatic Off-Hook Signaling.

Off-Hook signaling is not supported for Wireless DECT (SIP) telephones.

Operation

To send Off Hook Signals to an extension busy on a call:

Your extension may send Off Hook Signals automatically.

1. Dial 7.

- OR -

Press Off Hook Signaling key (Program 15-07 or SC 751: 33).

You hear ringback.

Issue 1.0 SV8100

3 - 186 Off Hook Signaling


SV8100 Issue 1.0

One-Touch Calling 3 - 187

One-Touch Calling

SV8100 Feature

One-Touch Calling

Conditions

None

Operation




1 Enter characters:

1 @ [ ¥ ] ^ _ ` | Á À Â Ã Æ Ç É Ê ì ó 0









0 Enter characters:

0 ! “ # $ % & ’ ( ) ô Õ ú å ä ö ü

Enter characters:

+ , - . / : ; < = > ? π ∑ Ω ∞ ¢ £

Issue 1.0 SV8100

3 - 188 One-Touch Calling

For one-touch operation to these functions, define a Programmable Function key. Refer to the operation on PROGRAMMABLE FUNCTION KEYS on page 3-191.

DIRECT STATION SELECTION:

To program a Bin for Direct Station Selection (extension) calling:

1. Press idle CALL key and dial 755.


3. Dial extension number you want assigned to that key.

4. Press HOLD.

5. Enter the name associated with the bin you are programming.

If your terminal is a non-display terminal, simply press HOLD.

6. Press HOLD.


PERSONAL SPEED DIALING

To program a Bin for Personal Speed Dialing:

1. Press idle CALL key or lift the handset and dial 755.








SV8100 Issue 1.0



- OR -


- OR -





5. Press HOLD.


7. Press HOLD.

8. Press SPK or hang up.

SPEED DIALING

To program a bin for Speed Dialing:



3. Dial #2 to store a Common Speed Dialing number.

- OR -

Dial #4 to store a Group Speed Dialing number.

4. Dial Speed Dialing number storage code (e.g., 001).

5. Press HOLD.


7. Press HOLD.


CENTRAL OFFICE CALLS, PLACING (TRUNK CALLING)

To program a bin for trunk calling:



Issue 1.0 SV8100



- OR -


- OR -





5. Press HOLD.


7. Press HOLD.


SERVICE CODES

To assign a Service Code to a bin:

This lets you make your own set of one-touch feature keys.



3. Dial Service Code you want stored.

For example, if you want a One-Touch Key to automatically clear your Last Number Redial, enter 776.

4. Press HOLD.


6. Press HOLD.


USING A BIN NUMBER

To dial a One-Touch Key:

1. Press the CALL key (or lift the handset).

2. Dial #7 + bin number (1-9, 0).

For one-touch operation to these functions, define a Programmable Function key. Refer to the operation on PROGRAMMABLE FUNCTION KEYS on page 3-191.

SV8100 Issue 1.0


CLEARING A BIN NUMBER

To clear a programmed One-Touch Key:

1. Dial 755.

2. Enter the bin number to be cleared.

3. Press CLEAR.

CHAINING BIN NUMBERS

To chain One-Touch Keys:

This option can only be used when Programmable Function Keys are defined for One-Touch operation (Program 15-07 or SC 751: + 01). For programming, refer to PROGRAMMABLE FUNCTION KEYS (page 3-191).

1. Press the first One-Touch Programmable Function Key.

Let the stored function dial out.

2. Press another One-Touch Programmable Function Key.

The stored digits dial out.

PROGRAMMABLE FUNCTION KEYS

When using Programmable Function Keys, note that names cannot be stored with the key as with the bin number operation documented on the previous pages.

To define a Programmable Function Key as a One-Touch Key:

1. Dial 751.

2. Press the key to be defined.

3. Dial 01 (DSS/One-Touch Key Operation).

4. For Direct Station Selection (Extension):a. Dial extension number you want assigned to that key. b. Press HOLD.c. Press SPK.

Issue 1.0 SV8100


For Personal Speed Dialing:a. Dial general trunk access code (9).

- OR -


- OR -

Dial Trunk Group Service Code (704) plus the trunk group number (e.g., 1).b. Dial number you want to store.



c. Press HOLD.d. Press SPK.

For Speed Dialing:a. Dial #2 to store a Common Speed Dialing number.

- OR -

Dial #4 to store a Group Speed Dialing number.b. Dial Speed Dialing number storage code (e.g., 001). c. Press HOLD.d. Press SPK.

For Central Office Calls, Placing (Trunk Calling):a. Dial general trunk access code (9).

- OR -


- OR -

Dial Trunk Group Service Code (704) plus the trunk group number (e.g., 1).b. Dial the telephone number to be stored.c. Press HOLD.d. Press SPK.

For Service Codes:a. Dial Service Code you want stored. For example, if you want a One-Touch Key to automatically clear your Last Number Redial, enter 776.

b. Press HOLD.c. Press SPK.

SV8100 Issue 1.0

OPX (Off-Premise Extension) 3 - 193

OPX (Off-Premise Extension)

SV8100 Feature

(OPX) Off-Premise Extension

Conditions

Each CD-4DIOPA provides four off-premise circuits.

The maximum loop resistance between a CD-4DIOPA and an Off-Premise Extension Single Line Telephone is 1600ohms (including single line telephone set resistance).

The CD-4DIOPA has a built-in ringer (RSG). This blade supports Synchronous Ringing and detects Dial Pulse/DTMF tones.

The CD-4DIOPA does not support an interface to a Voice Mail unit.

Operation

Refer to the Single Line Terminals, Analog 500/2500 Sets on page 3-223 for information on this feature.

Issue 1.0 SV8100

3 - 194 OPX (Off-Premise Extension)


SV8100 Issue 1.0

Paging, External 3 - 195

Paging, External

SV8100 Feature

Paging, External

Conditions

The UNIVERGE SV8100 provides a common zone output provided by the chassis. For more than one external page zone, External Paging requires PGD(2)-U10 ADPs and customer-provided paging equipment.

Talkback paging requires the use of a PGD(2)-U10 ADP. The UNIVERGE SV8100 common zone output provided by the chassis does not allow talkback.

A common zone output is provided by the chassis and is considered Zone 9 when programming.

DID and DIL trunks do not ring external page speakers. Only trunks defined as normal in Program 22-02-01 ring external page speakers.

If a PGD(2)-U10 ADP circuit has a Door Box connected, you cannot use that circuit for External Paging.

The PGD(2)-U10 ADP can be connected only to a DLC.

The maximum number of PGD(2)-U10 ADP is 56. Refer to the Hardware Manual for more information which describes how many of the 56 can be for paging, door box or Music on Hold (MOH).

Phones that have an APR/APA installed do not pass voice to a trunk used for paging until the interdigit timer expires (Program 21-01-03).

Operation

To Page into an external zone:

1. Press External Paging key (Program 15-07 or SC 751: 19 + zone for External Paging zones or 20 for External All Call Paging).

Issue 1.0 SV8100

3 - 196 Paging, External

2. Make Announcement.

- OR -

At keyset, press idle CALL key.

- OR -



- OR -

Dial *1 and the Combined Paging Group code 1-8 or 0 (for Internal/External All Call). Display indicates the Combined Paging as an External Page.

If the Internal Page Zone is busy or if there are no extensions in a page group, the page may be announced as an External Page only.

4. Make Announcement.

5. Hang up.

SV8100 Issue 1.0

Paging, Internal 3 - 197

Paging, Internal

SV8100 Feature

Paging, Internal

Conditions

Internal Paging does not require a PGD(2)-U10 ADP.

You can assign up to 50 TDM extensions to an Internal or All Call Paging Group.

You can assign up to 16 IP extensions to an Internal or All Call Paging Group.

A system must have at least one extension port idle to make an Internal Page. If no extension port is idle, the extension performing the Page hears a busy signal.

You must assign an extension to a two-digit zone in Program 31-02-01 before you can assign a function key using the 751 service code as a two-digit Internal Group Paging Zone key.

A single line telephone can initiate an Internal Zone page, but cannot receive an Internal Zone Page.

If an internal paging group has only IP Multiline Stations, multicast is used for the page. IP multiline terminals must have a gateway programmed to accomplish a multicast transmission. When an actual gateway device does not exist on the network, a dummy gateway address on the same subnet must be defined.

When a paging group contains all IP phones, the page is sent via a multicast message from the initiating IP phone. If a paging group has IP and TDM phones, when and IP phone initiates the page, a message is sent to the CPU and the CPU sends the multicast message for the IP phones.

Operation

To make an Internal Page announcement:

Keyset

1. Press the zone’s Internal Paging key (Program 15-07 or SC 751: 21 + 0 or 1-9 or 01-64 for zones (0 or 00 for All Call).

- OR -

Press idle CALL key.

Issue 1.0 SV8100

3 - 198 Paging, Internal

2. Dial 701 and the Paging Zone number (0-9 or 00-64).

Dialing 0 or 00 calls All Call Internal Paging.

- OR -

Dial *1 and the Combined Paging Group code 1-8 or 0 (for Internal/External All Call).

Display indicates the Combined Paging as an External Page.

If the Internal Page Zone is busy or if there are no extensions in a page group, the page will be announced as an External Page only.

3. Make announcement.

4. Hang up.


1. Lift handset.

2. Dial 701 and the Paging Zone number (0-9 or 00-64).

Dialing 0 or 00 calls All Call Internal Paging.

Dial *1 and the Combined Paging Group code 1-8 or 0 (for Internal/External All Call).

3. Make announcement.

4. Hang up.

SV8100 Issue 1.0

Park 3 - 199

Park

SV8100 Feature

Park

Conditions

An extension user can park a call in any Park Orbit. However, an extension user can pick up only a call Parked by a member of their own Park group (see Program 24-03).

When a 2-button telephone user parks a call, they must wait the Interdigit Time (normally 10 seconds) before trying to retrieve it.

An extension can have only one Personal Park key.

When the terminal that has a call in Personal Park is unplugged, the Personal Park is released and the held caller is placed on Non-Exclusive Hold.

Personal Park at a co-worker’s extension is only available when in the Loop Key mode.

A user can display the Caller ID of a call in Park if Caller ID is enabled (1) in Program 20-09-02.

Operation

To Park a call in a system orbit:

You can Park Intercom or trunk calls.

1. Press Park key (Program 15-07 or SC 752: *04 + orbit).

The Park key LED lights.

If you hear busy tone, the orbit is busy. Try another orbit.

2. Use Paging to announce call.


If not picked up, the call will recall to you.

- OR -

1. At keyset, press HOLD.

- OR -

At a 500/2500 single line terminal, hookflash.

Issue 1.0 SV8100

3 - 200 Park

2. Dial #6 and the Park orbit (01-64).

If you hear busy tone, the orbit is busy. Try another orbit.

3. Use Paging to announce call.



The parked call recalls after the Park Hold Time (Program 24-01-06). The call rings the extension to which it recalled for the Hold Recall Callback Time (Program 24-01-02). The call then goes on Hold for the Park Hold Time - then recalls again for the Hold Recall Callback Time. The call continues to cycle between Hold and recall until the extension user answers the call or the outside party hangs up.

To pick up a parked call:

1. Lift handset.

2. Press Park key (Program 15-07 or SC 752: *04 + orbit).

- OR -


- OR -


2. Dial *6 and the Park orbit (01-64).

To park a call at your extension:

1. Do not hang up.

2. Press the Personal Park key (Program 15-07 or SC 752: *07).

- OR -

Press HOLD and dial 757.

- OR -

Press HOLD + Press the Personal Park key (Program 15-07 or SC 752: *07). At a 500/2500 Single Line Telephone, hookflash instead of pressing HOLD.

A confirmation tone is heard and the call is parked at your extension. If the extension has a Personal Park key, the key will flash.

The Personal Park single-digit service code (Program 11-16-11) cannot be used in this operation.

3. Page your co-worker to pick up the call.

4. Press SPK to hang up (or hang up at Single Line Telephone).


SV8100 Issue 1.0

Park 3 - 201

To pick up a call parked at your extension:


- OR -

Press idle CALL key and dial 757.

- OR -

Use Directed Call Pickup (** + extension number).

At an Single Line Telephone, skip pressing CALL.

The Personal Park single-digit service code (Program 11-16-11) cannot be used in this operation.

If it recalls the extension, pressing the Personal Park key or flashing CALL key will answer the call.

To Park an outside call at your extension after trying to call a co-worker:


2. Dial a co-worker’s extension number.

The co-worker does not answer.


- OR -

Dial the Personal Park single digit code (Program 11-16-11).

The Intercom call to the co-worker is dropped. A confirmation tone is heard and the outside call is parked at your extension.

If the co-worker answers the call, the outside call will ring back once the intercom call is completed. The call can then be placed in Personal park if desired.

To Park an outside call at a co-worker’s extension after calling them:

An extension’s Class of Service must allow the user to park the call at a co-worker’s extension (Program 20-11-26=1).


2. Dial a co-worker’s extension number.

The co-worker does not answer.


- OR -

Press the StaP Soft Key. The Intercom call to the co-worker is dropped. A confirmation tone is heard and the outside call is parked at the

called extension.

If the called extension has Call Forwarding enabled, the outside call is parked at the originator’s extension instead.

If the co-worker does not answer the call, it will recall to the originator’s extension.

Issue 1.0 SV8100

3 - 202 Park

To answer a call parked at a co-worker’s extension:

1. Press the CALL key, dial ** plus the co-worker’s extension number.

At an Single Line Telephone, skip pressing CALL.

To split between two parked calls (Keyset Only):

You must have Park Orbit keys for the parked in calls. In addition, your keyset cannot have line keys defined for the parked calls.

1. Press CALL1.

2. Press Park Orbit key (Program 15-07 or SC 752: *04 + orbit) to retrieve first parked call.

Call1 lights steadily. This moves the first parked call to your terminal.

3. Press HOLD and press SPK.

CALL1 flashes.

4. Press another Park Orbit key (Program 15-07 or SC 752: *04 + orbit) to retrieve the second parked call.

CALL2 lights steadily. This moves the second parked call to your terminal.

5. To switch between the two parked calls, press HOLD then the flashing CALL key.

You can only split between two active calls. To retrieve and split with a new call, you must first hang up one of the initial calls.

To display Caller ID for a call in Park:

1. With Program 15-02-08 set to “0” (pre-select): With a call in Park, press the PARK key. (Program 15-07 or SC 752: *04 + orbit).

- OR -

With Program 15-02-08 set to “1” (one touch): With a call in Park, press FLASH then the PARK key (Program 15-07 or SC 752: *04 + orbit).

To Use Automatic Park Search to Park a Call:

1. With an active call, press HOLD.

2. Dial #6 *.

SV8100 Issue 1.0

Park 3 - 203

3. Before hanging up, check the terminal’s display. The display indicates the Park orbit in which the call was placed.

When you hang up the handset or press SPK, the display will return to its idle display.

If you keep the handset off-hook or do not press SPK after step 2, the display will continue to show the park orbit.

If you have a Park key on your terminal (15-07-01 or SC 752, code *04) for the orbit used, the Park key will flash while the call remains in orbit.

If all Park orbits are busy, the user will hear a busy signal and the call will not be parked.

4. Answering an Automatic Park Search call, is the same as with any other Parked call. Simply dial *6 + 2-digit Park Orbit.

Issue 1.0 SV8100

3 - 204 Park


SV8100 Issue 1.0

PBX Compatibility 3 - 205

PBX Compatibility

SV8100 Feature

PBX Compatibility

Conditions

None

Operation

To place a call over a PBX trunk:

1. At keyset, press idle CALL key and dial 704.

- OR -

At single line terminal, lift handset and dial 704.

2. Dial PBX trunk group number (1-9 or 001-100).

3. Dial PBX access code and number

- OR -

1. (Keyset only) Press PBX trunk group key (Program 15-07 or SC 752: *02 + group).

2. Dial PBX access code and number.

- OR -

1. At keyset, press Speaker key and dial 9.

- OR -

At single line terminal, lift handset and dial 9.


- OR -

1. At keyset, press Speaker key.

- OR -

At single line terminal, Lift handset.

2. Dial #9.

Issue 1.0 SV8100

3 - 206 PBX Compatibility

3. Dial PBX trunk number (e.g., 005 for line 5).


- OR -

1. Press PBX trunk key (Program 15-07 or SC 751: 1 to 200).


In all cases above, Toll Restriction may prevent your call.

SV8100 Issue 1.0

Programmable Function Keys 3 - 207

Programmable Function Keys

SV8100 Feature

Programmable Function Keys

Conditions

None

Operation

To change the function of a General Function programmable key:


2. Dial 751.

3. Press the key you want to program.

4. Enter the 2-digit key function, any additional information needed for the key and press HOLD.

Available functions are 00-99 (refer to the chart in Program 15-07) and line keys 001-200.

To undefine a key, enter 00.

To change the function of an Appearance Function programmable key:


2. Dial 752.

3. Press the key you want to program.

4. Enter the 3-digit key function and any additional information needed for the key.

Available functions are *00-*99 (refer to chart) and line keys 001-200.

To undefine a key, enter 000.

When a key is programmed using service code 752, that key cannot be programmed with a function using the 751 code until the key is undefined (000). For example with a Park Key programmed by dialing 752 + *04 must be undefined by dialing 752 + 000 before it can be programmed as a Voice Over key by dialing 751 + 48.

Issue 1.0 SV8100

3 - 208 Programmable Function Keys

To check the function of a programmable key:

1. Press CHECK.

2. Press the programmable key.

The programmed function displays.

SV8100 Issue 1.0

Repeat Redial 3 - 209

Repeat Redial

SV8100 Feature

Repeat Redial

Conditions

None

Operation

To use Repeat Redial (if the outside party you call is unavailable or busy):

1. Place trunk call.

Listen for busy tone or ring-no-answer.

2. Press DIAL + LND.

- OR -

Press Repeat Redial Key (Program 15-07 or SC 751: 29).

Your Repeat Redial key flashes while you wait for the SV8100 to redial.


The SV8100 periodically redials the call.

4. Lift handset when called party answers.

To cancel Repeat Redial:

1. Press DIAL.

2. Press LND.

- OR -

1. Press Repeat Redial Key (Program 15-07 or SC 751: 29).

Refer to Last Number Redial for more information on this feature.

Issue 1.0 SV8100

3 - 210 Repeat Redial


SV8100 Issue 1.0

Reverse Voice Over 3 - 211

Reverse Voice Over

SV8100 Feature

Reverse Voice Over

Conditions

None

Operation

WHEN YOU ARE ON A CALL . . .

To place a Reverse Voice Over call:

1. Press and hold your Reverse Voice Over key (Program 15-07 or SC 751: 47 + dest. ext.).

Your Reverse Voice Over key lights steadily (green) and you can talk with the programmed Reverse Voice Over destination.

To return to your initial caller:

1. Release the Reverse Voice Over key.

If the co-worker you call hangs up, you return to the initial call automatically.

WHEN YOUR TERMINAL IS IDLE . . .

To place a call to your Reverse Voice Over destination:

1. Press your Reverse Voice Over key (Program 15-07 or SC 751: 47 + dest. ext.).

You can optionally lift handset after this step for privacy.

Issue 1.0 SV8100

3 - 212 Reverse Voice Over


SV8100 Issue 1.0

Room Monitor 3 - 213

Room Monitor

SV8100 Feature

Room Monitor

Conditions

Room Monitor is for listening only. It does not allow conversation between the monitoring and monitored extensions.

An extension user cannot monitor an Attendant.

A multiline terminal user cannot monitor a single line telephone, and a single line telephone cannot monitor a multiline terminals.

Room Monitor for single line telephones can only be used with the Hotel/Motel feature.

For a multiline terminal, Room Monitor requires uniquely programmed function keys.

Operation

You must activate Room Monitor at the extension initiating the monitor and at the extension you want to monitor. You can only listen to one extension at a time.

KEYSETS

To activate Room Monitor (at the initiating extension):


2. Press Room Monitor key (Program 15-07 or SC 751: 39).

3. Dial number of extension you want to monitor.

You can place and answer other calls while Room Monitor is active.

To activate Room Monitor (at the extension to be monitored):

1. Go to the extension you want to monitor.


3. Press Room Monitor key (Program 15-07 or SC 751: 39).

Issue 1.0 SV8100

3 - 214 Room Monitor

4. Dial the number of the extension you are at.

For example, if you are at extension 306, dial 306.

You can place and answer other calls while Room Monitor is active.

To cancel Room Monitor:

1. Press Room Monitor key at both the initiating extension and the monitored extension.

SINGLE LINE TERMINALS

To activate Room Monitor (at the extension to be monitored):

1. Go to the extension you want to monitor.

2. Lift handset at the terminal to be monitored.

3. Dial 675.

4. Dial 1.

5. Dial number of extension number which will be monitoring the terminal.

6. Place the handset on the desk, placing the handset’s transmitter towards the room.

You cannot place or answer other calls while Room Monitor is active.

To activate Room Monitor (at the initiating extension):

1. Lift handset at the terminal which will be monitoring another terminal.

2. Dial 675.

3. Dial 2.

4. Dial number of extension number which will be monitored.

You cannot place or answer other calls while Room Monitor is active.

To cancel Room Monitor:

1. Hang up the handsets for both the monitored and the monitoring terminals.

SV8100 Issue 1.0

Save Number Dialed 3 - 215

Save Number Dialed

SV8100 Feature

Save Number Dialed

Conditions

For systems with Automatic Route Selection, ARS selects the trunk for the call unless the user preselects.

Operation

To save the outside number you just dialed (up to 24 digits):

Use this feature before hanging up.

Keyset

1. Press Save Number Dialed key (Program 15-07 or SC 751: 30).

500/2500 Single Line Terminal

1. Hookflash.

2. Dial 715.

To redial a saved number:

Keyset

1. (Optional) Press line key.

This selects a specific trunk for the call.



- OR -

1. Press idle CALL key

Issue 1.0 SV8100

3 - 216 Save Number Dialed

2. Dial 715.

- OR -

Press Save Number Dialed key (Program 15-07 or SC 751: 30). Save Number Dialed automatically selects a trunk from the same group as your original call.


500/2500 Single Line Terminal

1. Hookflash.

2. Dial 715.

To check to see the number you have saved:


The stored number displays for ten seconds.

The stored number dials out if you:

- Lift the handset,- Press an idle line key,- Press an idle CALL key, or- Press SPK

2. Press CLEAR.

To clear your saved number:

Keyset


2. Dial 785.



1. Lift handset and dial 785.

2. Hang up.

SV8100 Issue 1.0

Selectable Display Messaging 3 - 217


SV8100 Feature


Conditions

None

Operation

To select a message:

1. Press idle CALL key + dial *4713.

- OR -

Press Call Forward (Device) key (Program 15-07 or SC 751: 17).

- OR -

Press idle CALL key + press Text Message key (Program 15-07 or SC 751: 18) + enter digits to append, if needed + SPK to hang up. Skip the remaining steps.

2. Dial 3 + Message number (01-20).

Use VOL or VOL to scroll through the messages after entering any message number.

3. (Optional for messages 1-8 and 10)

Dial the digits you want to append to the message. You can append messages 1-8 and 10 with digits (e.g., the time when you will be back). You enter the time in

24-hour format, but it displays in 12-hour format.


Intercom calls to extensions with Selectable Display Messaging set will receive a DND signal and receive the display message on their terminal’s display instead of ringing the extension based on the setting in Program 20-01-02.

To allow calls to ring through and have the message displayed on the calling extension’s display, cancel DND by pressing DND + 0.

Issue 1.0 SV8100

3 - 218 Selectable Display Messaging

To cancel a message:

1. Press idle CALL key + dial *4713.

- OR -

Press Call Forward (Device) key (Program 15-07 or SC 751: 17).

- OR -

Press idle CALL key + press Text Message key (Program 15-07 or SC 751: 18) + SPK to hang up.

2. Dial 3.


Using the Text Message Service Code to select a message:

1. Press idle CALL key + dial the Text Message service code (Program 11-11-14).

2. Dial the Selectable Display Message number to be used (01-20).


To cancel, repeat Step 1 and hang up.

SV8100 Issue 1.0

Selectable Ring Tones 3 - 219

Selectable Ring Tones

SV8100 Feature

Selectable Ring Tones

Conditions

None

Operation

To change your extension’s incoming ring tones:


2. Dial 720.

3. Dial 1 to set Intercom ring; 2 to set trunk ring.

4. Dial code for the desired ring pattern (1-8).


To listen to the incoming ring choices:


2. Dial 711.

3. Dial 1 to listen to Intercom ring; 2 to listen to trunk ring.

For trunk ring, enter the tone to which you want to listen.

4. For Intercom Ring:Dial code for the ring pattern you want to hear (1-8).

- OR -

For Trunk Ring:Dial code for the ring pattern you want to hear (1-8) and then dial the tone for the ring pattern (1-4).


Issue 1.0 SV8100

3 - 220 Selectable Ring Tones


SV8100 Issue 1.0

Serial Call 3 - 221

Serial Call

SV8100 Feature

Serial Call

Conditions

None

Operation

To place a Serial Call to a co-worker:

1. Place or answer a call.

2. Press HOLD.

3. Dial co-worker’s extension number.

Co-worker must lift handset to respond to your announcement.

4. Press Serial Call key (Program 15-07 or SC 751: 43) but do not hang up.

When your co-worker hangs up the call, the SV8100 makes an automatic live transfer back to your extension.

Issue 1.0 SV8100

3 - 222 Serial Call


SV8100 Issue 1.0

Single Line Terminals, Analog 500/2500 Sets 3 - 223

Single Line Terminals, Analog 500/2500 Sets

SV8100 Feature

Single Line Telephones, Analog 500/2500 Sets

Conditions

None

Operation

Refer to the individual features listed in the Related Features section of the SV8100 Features and Specifications Manual.

Issue 1.0 SV8100

3 - 224 Single Line Terminals, Analog 500/2500 Sets


SV8100 Issue 1.0

Station Message Detail Recording 3 - 225

Station Message Detail Recording

SV8100 Feature

Station Message Detail Recording

Conditions

None

Operation

Once installed and programmed, SMDR operation is automatic.

Issue 1.0 SV8100

3 - 226 Station Message Detail Recording


SV8100 Issue 1.0

Tandem Ringing 3 - 227

Tandem Ringing

SV8100 Feature

Tandem Ringing

Conditions

None

Operation

To set up Tandem Ringing:

1. Press the CALL key on the extension to be considered the master terminal.

2. Press the Tandem Ringing key (Program 15-07 or SC 751: 80).

3. Dial “1” to set the feature.

4. Enter the extension number to be considered the slave terminal (the terminal that will ring when the master extension rings).

A confirmation tone will be heard.


While the feature is active, if either the master or slave terminal has placed a call, the other terminal will only be able to answer incoming calls - no calls can be placed until the other extension has hung up. For keysets, this will be indicated by “TANDEM IN USE” displayed on the terminal - single line terminals will hear a busy signal when the handset is lifted.

To cancel Tandem Ringing:

1. Press the CALL key on the extension to be considered the master terminal.

2. Press the Tandem Ringing key (Program 15-07 or SC 751: 80).

3. Dial “0” to cancel the feature.

Issue 1.0 SV8100

3 - 228 Tandem Ringing


SV8100 Issue 1.0

Tandem Trunking (Unsupervised Conference) 3 - 229

Tandem Trunking (Unsupervised Conference)

SV8100 Feature

Tandem Trunking (Unsupervised Conference)

Conditions

None

Operation

METHOD A – TANDEM TRUNKING FROM CONFERENCE

To set up a Tandem/Multiple Trunk Conference Call:

1. Place or answer first trunk call.

2. Press CONF key.

3. Place or answer second trunk call.

When adding an answered call, the call must first be answered and placed on hold. A call ringing in cannot be added.

4. With Multiple Trunk Conference, press CONF and place or answer a third trunk call.


5. To set up the tandem call, press CONF key twice.

This sets up a Conference between you and the outside parties.

6. Press HOLD and dial #8 and hang up.

- OR -

With Tandem Trunking (2 outside calls) Only: Press Transfer key (Program 15-07 orSC 751: 06). This sets up the conference between the outside parties and you drop out.

The line keys for the trunks blink green as long as the Unsupervised Conference continues.

Issue 1.0 SV8100

3 - 230 Tandem Trunking (Unsupervised Conference)

To end the Tandem Call:

1. Press any of the flashing line keys.

The line keys light steadily (green). You can listen (i.e., monitor) to the call or rejoin the conversation, based on the setting in Program 20-13-10.

Only trunk keys can be used for re-entering the call - trunk group keys and loop keys will not work.

2. Press SPK or Hang up.

If Program 20-13-10 is set to “0”, the Conference ends and the line keys go out.

If Program 20-13-10 is set to “1”, to manually disconnect the Conference, Forced Trunk Disconnect (i.e., Press the line key + *3) must be used by an extension other than the originating extension.

METHOD B – TANDEM TRUNKING WITH TRANSFER KEY

To set up a Tandem Trunking Call with only 2 outside lines:


2. Press HOLD to place the first trunk call on Hold.


4. Press Transfer key (Program 15-07 or SC 751: 06).

This sets up an Unsupervised Conference with both outside parties.

The line keys for the trunks are lit solid red.

To disconnect the Conference, Forced Trunk Disconnect (i.e., Press the line key + *3) must be used by an extension other than the originating extension.

CONTINUE/DISCONNECT CODE

To use the Continue code to extend a Tandem Trunk call:

1. An external call connects to an external number.

2. After the programmed time (Program 24-02-07), a warning tone is heard and the user dials the Continue code (Program 20-28-01) to extend the conversation.

3. After the programmed time (Program 20-28-03), the warning tone is heard again. After the programmed time (Program 24-02-10), the call is disconnected.

To set up a Multiple Trunk Conference Call (3 or more outside lines):


2. Press CONF key.

SV8100 Issue 1.0




4. Press CONF key.

5. Place or answer third trunk call.


6. To set up the conference call, press CONF key.

7. Add additional calls by repeating steps 5 and 6.

Before beginning the Conference, if you wish to drop one of the outside callers, press the flashing line key then press the RLS Soft Key.

8. When all parties are contacted, press the CONF key again.

This sets up a Conference between you and the outside parties.

With a IP-CTS terminal, if you wish to drop one of the outside callers before creating the Tandem Trunk call, press the Soft Key for the line to be dropped. With a multibutton keyset, press HOLD to place all callers on Hold. Press the flashing line key of the call to be dropped then press the RLS Soft Key. Press the CONF key to reconnect the other parties.

9. Press Transfer key (Program 15-07 or SC 751: 06).

This sets up the Multiple Trunk Conference between the outside parties.

The line keys for the trunks stutter flash green.

To disconnect the Conference, Forced Trunk Disconnect (i.e., Press the line key + *3) must be used by an extension other than the originating extension.

SINGLE LINE TERMINAL

To set up a Tandem Call:


2. Press HOOKFLASH and dial #1.


4. To set up the tandem call, press HOOKFLASH and dial #8.

5. Hang up.

This sets up a Conference between both outside parties.

Issue 1.0 SV8100


METHOD C – TANDEM TRUNKING ON HANG UP

To set up a Tandem Call (with only 2 outside lines):


2. Press HOLD to place the first trunk call on Hold.


The second call cannot be a ringing call. It must first be answered, placed on hold, then answer the other call and press HOLD, then hang up.

4. Hang up.

This sets up an Unsupervised Conference with both outside parties.

The line keys for the trunks light solid red.

To disconnect the Conference, use Forced Trunk Disconnect (i.e., Press line key + *3).

SINGLE LINE TERMINAL

To set up a Tandem Call (with only 2 outside lines):


2. Press HOOKFLASH.


4. To set up the tandem call, hang up.

This sets up a Conference between both outside parties.

To disconnect the Conference, use Forced Trunk Disconnect (i.e., Dial the trunk access code [#9 + trunk number] + *3).

METHOD D – AUTOMATIC TANDEM TRUNKING USING SPEED DIALING

To set Automatic Tandem Trunking:

1. Dial service code 733.

2. Dial the desired trunk number (1-200).

3. Hang up.

The line key for the trunk will be solid red as long as the Unsupervised Conference continues.

To disconnect the Conference, Forced Trunk Disconnect (i.e., Press the line key or #9 plus the trunknumber + *3).

SV8100 Issue 1.0


To cancel Automatic Tandem Trunking:



3. Hang up.


To set and change the destination of the Automatic Tandem Trunk call:



3. Dial the desired time mode (1-8).

4. Dial the new telephone number to be saved in the programmed Speed Dial bin.

5. Press HOLD.

6. Hang up.


Issue 1.0 SV8100



SV8100 Issue 1.0

Tie Lines 3 - 235

Tie Lines

SV8100 Feature

None

Conditions

None

Operation

To place a call over a tie line group:


2. Dial tie line group number (1-100).

3. Dial number.

- OR -

1. Press tie line group key (Program 15-07 or SC 752: *02 + group).

2. Dial number.

To place a tie line call using Trunk Group Routing:


2. Dial number.

To place a call over a specific tie line:

1. Press idle CALL key and dial #9.

2. Dial tie line number (e.g., 005 for line 5).

Issue 1.0 SV8100

3 - 236 Tie Lines

3. Dial number.

- OR -

1. Press tie line key (Program 15-07 or SC 752: *01 + 1-200).

2. Dial number.

To barge in after calling a busy extension:

The call must be set up for about 10 seconds before you can barge in.

Listen for busy/ring or busy tone.

1. Call busy extension using tie line trunk.

2. Press Barge In key (Program 15-07 or SC 751: 34).

After calling the remote system, you may be able to:

Dial 9 to place an outside call through the remote system.

Dial Service Code #9 + a trunk number to place outside calls over a specific trunk.

Use the remote system’s Common Speed Dialing.

Call the remote system’s operator.

Use the remote system’s Internal and/or External Paging.

SV8100 Issue 1.0

Time and Date 3 - 237

Time and Date

SV8100 Feature

Clock/Calendar Display

Conditions

Time and Date are not converted and must be set manually.

Operation

To set the SV8100 Time:


2. Dial 728.

3. Dial two digits for the hour (24 hour clock, 13 = 1:00 PM).

4. Dial two digits for the minutes (00-59).


To set the SV8100 Date:


2. Dial the service code defined in Program 11-10-41 (by default, there is no entry).

3. Dial two digits for the year (00-99).

4. Dial two digits for the month (01-12).

5. Dial two digits for the day (01-31).

6. Dial one digit for the day of the week (1-7: [Sunday = 1, Saturday = 7]).


Issue 1.0 SV8100

3 - 238 Time and Date


SV8100 Issue 1.0

Toll Restriction 3 - 239

Toll Restriction

SV8100 Feature

Code Restriction

Conditions

None

Operation

To place a trunk call if your SV8100 is Toll Restricted:

1. Place call normally.

If your Toll Restriction Class does not allow the number you dial, your call will be cut off.

Issue 1.0 SV8100

3 - 240 Toll Restriction


SV8100 Issue 1.0

Toll Restriction Override 3 - 241

Toll Restriction Override

SV8100 Feature

Code Restriction Override

Conditions

None

Operation

To temporarily override a restricted extension’s Toll Restriction:

You can override restriction for only one call at a time.


- OR -


2. Dial the Temporary Toll Restriction Override service code (775).

3. Dial the 4-digit Toll Restriction Override code.

If you wait too long before going to the next step, you may have to repeat the procedure. After dialing the service code, the display will indicate the override codes as they are being entered. As the last digit is entered, the display is cleared and ICM dial tone is heard.

You’ll hear error tone if you dial your code incorrectly.

4. Press idle line key or dial trunk access code.

5. Dial the number without any restriction.

Issue 1.0 SV8100

3 - 242 Toll Restriction Override


SV8100 Issue 1.0

Toll Restriction, Dial Block 3 - 243

Toll Restriction, Dial Block

SV8100 Feature

Code Restriction, Dial Block

Conditions

None

Operation

To set Dial Block at your extension:


- OR -


2. Dial 100 700.

3. Dial the 4-digit Dial Block code.

4. Dial 1.

A confirmation tone is heard.

5. Press SPK or replace the handset to hang up.

To release Dial Block:


- OR -


2. Dial 100 700.


4. Dial 0.



Issue 1.0 SV8100

3 - 244 Toll Restriction, Dial Block

To set Dial Block from another extension:


- OR -


2. Dial 101 701.


4. Dial the extension number to be blocked.

5. Dial 1.



To release Dial Block from another extension:


- OR -


2. Dial 101 701.


4. Dial the extension number to be released from Dial Block.

5. Dial 0.



SV8100 Issue 1.0

Transfer 3 - 245

Transfer

SV8100 Feature

Transfer

Conditions

Program 20-11-11 needs to be set to on(1) to be able to transfer with UX5000 terminals.

Operation

TRANSFERRING TRUNK CALLS

To Transfer a trunk call to a co-worker’s extension:

1. At keyset terminal, press HOLD or a defined Transfer key (Program 15-07 or SC 751: 06).

If Program 15-03-14 is set to “1”, when transferring outside calls to an analog terminal, the Transfer key must be pressed instead of the Hold key if the outside Caller ID is to be displayed. If Hold is used, the extension number of the transferring extension will be displayed.

- OR -

At 500/2500 single line terminal, hookflash. You hear Transfer dial tone.

2. Dial co-worker’s extension number.

If the extension is busy or doesn’t answer, you can dial another extension number or press the line key to return to the call. In addition, you may be able to hang up and have the call Camp-On.

Single Line Telephone users can retrieve the call by pressing hookflash. If a call has been transferred and the 500/2500 user has hung up the handset, the call be can retrieved by dialing ** and the extension number to which it had been transferred.

3. Announce call and hang up.

If you don’t have Automatic On Hook Transfer, you must press CONF (Program 15-02-24=1) or your Transfer Programmable Function Key to transfer the call.

If your co-worker doesn’t want the call, press the flashing line key to return to the call.

Single Line Telephone users can retrieve the call by pressing hookflash. If a call has been transferred and the 500/2500 user has hung up the handset, the call be retrieved by dialing ** and the extension number to which it had been transferred.

If you don’t want to screen the call, hang up without making an announcement.

Issue 1.0 SV8100

3 - 246 Transfer

To answer a call transferred to your extension:

1. Lift the handset when a co-worker announces the call.

TRANSFERRING WITHOUT HOLDING

To Transfer without holding (keyset only):

1. Lift handset.

2. Press busy line key.

3. When original caller hangs up, you are connected.

TRANSFERRING INTERCOM CALLS

To Transfer your Intercom call:

1. At keyset terminal, press HOLD or a defined Transfer key (Program 15-07 or SC 751: 06).

- OR -

At single line terminal, hookflash.

2. Dial extension to receive your call.

If the extension is busy, doesn’t answer or does not want the call, you can dial another extension number or press the lit CALL key to return to the call. In addition, you may be able to hang up and have the call Camp-On.

Single Line Telephone users can retrieve the call by pressing hookflash. If a call has been transferred and the 500/2500 user has hung up the handset, the call be can retrieved by dialing ** and the extension number to which it had been transferred.

3. Announce your call and press the Transfer key (Program 15-07 or SC 751: 06) or hang up.

With Automatic On Hook Transfer:When you hang up, the call is automatically transferred.

Without Automatic On Hook Transfer:You must press your Transfer Programmable Function Key to Transfer the call.To Transfer the call unscreened, press your Transfer Programmable Function Key and hang up without making an announcement.

Transferring a Call Into a Conference/Existing Call:

1. While on a call, press HOLD and dial service code 624.

The display shows "Transfer to Conf. ICM Dial".

2. Enter the extension number of the co-worker currently on a Conference call to which the call should be transferred.

To cancel the transfer, press the flashing line or CALL key to retrieve the call.

If an error tone is heard, Barge In is not enabled for the extension and the call will not go through. Retrieve the call by pressing the flashing line or CALL key or hang up and the call will recall the extension.

SV8100 Issue 1.0

Transfer 3 - 247

3. The transferred call is incorporated into the Conference call.

The callers hear the Barge In tone if enabled in Program 20-13-17.

If a call is transferred into a Barge In Conference (an existing 2-party call into which an extension user has used the Barge In feature to join), the Conference becomes a regular 4-party Conference call.

4. Hang up.

Transferring a Call to a Trunk Ring Group:


2. Dial the Transfer to Ring Group service code defined in 11-15-09.


3. Hang up.

The call is transferred to the trunk’s ring group defined in Program 22-05-01 and all assigned extensions in the group (Program 22-04-01) ring or it will ring the External Paging, enabling anyone to answer the call.

Issue 1.0 SV8100

3 - 248 Transfer


SV8100 Issue 1.0

Trunk Group Routing 3 - 249

Trunk Group Routing

SV8100 Feature

Trunk Group Routing

Conditions

Loop keys will function only if Program 20-02-23 is set to 1 (UX5000 Special Operation Mode).

DISA (Program 25-10) and Tie Lines (Program 34-03) have separate Trunk Group Routing programs.

The system uses Trunk Group Routing programming (Program 14-06) when setting up Ringing Line Preference.

Use trunk group programming to set the order in which users access trunks within a specific trunk group.

Dialing 9 activates ARS, overriding trunk group routing if ARS service is turned on.

Call Forwarding, Off-Premise is not supported when using Alternate Trunk Group Routing.

Operation

To place a call using Trunk Group Routing:


- OR -


2. Dial 9.

3. Dial number.

- OR -

1. At keyset, press Trunk Group Routing key (Program 15-07 or SC 752: *05).


2. Dial number.

Issue 1.0 SV8100

3 - 250 Trunk Group Routing


SV8100 Issue 1.0

Trunk Groups 3 - 251

Trunk Groups

SV8100 Feature

Trunk Groups

Conditions

None

Operation

To place a call over a trunk group:


- OR -


2. Dial 704.

3. Dial trunk group number (1-9 or 001-100).

4. Dial number.

- OR -

1. Press trunk group key (Program 15-07 or SC 752: *02 + group).

2. Dial number.

To answer an incoming trunk group call:

1. Lift handset.

2. Press flashing trunk group key.

Issue 1.0 SV8100

3 - 252 Trunk Groups


SV8100 Issue 1.0

Trunk Queuing/Camp-On 3 - 253

Trunk Queuing/Camp-On

SV8100 Feature

Trunk Queuing/Camp-On

Conditions

Other programmed options for outgoing calls can affect how a call is placed. Check or program these options as needed (e.g., access line/Call Appearance (CAP) Keys, etc.).

For the # dial access code to work Program 21-01-18 must be set to 0 (ON).

Operation

To queue for a busy trunk:

1. Try to access busy trunk.

2. Dial # or press Trunk Queuing/Camp On key (Program 15-07 or SC 751: 35).

3. Hang up to leave a Trunk Queuing request.

- OR -

Wait off hook to Camp On to the trunk.

To answer when Trunk Queuing calls you back:

1. Lift handset.

To cancel a Trunk Queueing/Camp On request:


- OR -


2. Dial 770.


- OR -OR

At single line terminal, hang up.

Issue 1.0 SV8100

3 - 254 Trunk Queuing/Camp-On


SV8100 Issue 1.0

Voice Over 3 - 255

Voice Over

SV8100 Feature

Voice Over

Conditions

None

Operation

To initiate a Voice Over to a busy extension:

If you hear busy instead, you may be able to dial 7 and hear Voice Over (busy/ring) tone.

1. Press Voice Over key (Program 15-07 or SC 751: 48).

- OR -

Dial 6.

- OR -

Dial 690.

You hear an alert tone and the Voice Over key flashes. You can talk to the called party after the alert tone ends.

In order to use Service Code 690 for Voice Over, Program 11-16-09 (Voice Mail Service Code) must be undefined.

To respond to a Voice Over alert tone to your extension:

You can only respond if you have a Voice Over key.

1. Press and hold flashing Voice Over key.

The Voice Over key lights steadily (green) and you can talk to the interrupting party.

You cannot respond by dialing the Voice Over Service Code (6).

To return to your original call:

1. Release Voice Over key.

Your Voice Over key flashes when you are talking to your original call.

To switch between your original call and the interrupting party, just keep pressing the Voice Over key.

Issue 1.0 SV8100

3 - 256 Voice Over


SV8100 Issue 1.0

Voice Response System (VRS) 3 - 257

Voice Response System (VRS)

SV8100 Feature

Voice Response System (VRS)

Conditions

With Version 4000 main software, if Program 40-10-01, VRS Fixed Messaging is enabled and no VMDB with VRS is installed, the DND tone will not be heard.

Operation

VRS MESSAGES

To record a VRS message:


- OR -

At a Single Line Telephone, lift handset.

2. Dial 616.

3. Dial 7 (Record).

4. Dial the VRS message number you want to record (001-100).

5. When you hear, “Please start recording” followed by a beep, record your message.

Normally, your message cannot exceed 120 seconds. If you hear, “Recording finished,” you have exceeded the allowed message length.

6. Press # to end recording.

- OR -

Hang up to save the message.

Issue 1.0 SV8100

3 - 258 Voice Response System (VRS)

To listen to a previously recorded VRS message:


- OR -

At a single line terminal, lift handset.

2. Dial 616.

3. Dial 5 (Listen).

4. Dial the VRS message number to which you want to listen (001-100).

You’ll hear the previously recorded message. If you hear a fast busy instead, there is no previous message recorded.

5. Press # to hear the message again.

- OR -

To hear another message, press 5 and then enter the message number (001-100).

- OR -

Hang up.

To erase a previously recorded VRS message:


- OR -

At a single line terminal, lift handset.

2. Dial 616.

3. Dial 3 (Erase).

4. Dial the number of the VRS message you want to erase (001-100).

5. Press HOLD (keyset only) to cancel the procedure without erasing (and return to step 3).

- OR -

Hang up to erase the message.

To record, listen to or erase a VRS message if you call in using DISA:

1. Place call to the SV8100.

2. After the SV8100 answers, dial the DISA password (normally 000000).

3. Dial 616 and the VRS password.

SV8100 Issue 1.0


4. Dial the function you want.

7 = Record5 = Listen 3 = Erase

5. Dial the message number (001-100), record the message and press # to end recording.

If you dialed 7 to record, you can dial # to listen to the message you just recorded.

If you dialed 5 to listen, you can dial 5 and the message number to hear it again or if you want to Record, listen to or erase another message, go back to step 4.

CALL ATTENDANT

Using Call Attendant When Busy - Defined for the SV8100:

Program 40-10-08 must be defined with a message number (001-100).

1. An incoming VRS/DISA trunk call rings the SV8100.

2. The caller hears the main greeting message and dials an extension number.

3. The dialed extension user is on a call and the outside caller hears the defined busy message.

4. The caller can then dial one of the options provided (Program 25-06-01).

For example, Program 25-06-01 can be set up as:

Dial 1 = 0 (Program 25-06-02 is then checked for the destination)Dial 2 = 101 (leave a voice mail message for the called extension)Dial 3 = 105 (the caller can then dial another extension number)Dial 4 = 104 (the caller is transferred to the ring group defined in Program 25-04-01)Dial 5 = 01 (set up as the main VRS greeting - the outside caller will then

be returned to the main greeting)

Using Call Attendant When Busy - Defined for the Extension:

Program 15-01-08 must be defined with a message number (001-100) and Program 40-10-08 must be set to "0". The option is then enabled using the Programmable Function Key (94) or Service Code.

1. The user enables the Call Attendant feature by pressing the Call Attendant Programmable Function key (Program 15-07 or SC 751: 94) or dials the service code for the Busy or No Answer function (Program 11-11-59 [busy] and 11-11-60 [no answer]) and dialing 1 to set (or 0 to cancel).

Both service codes can be set to provide the Call Attendant for both Busy and No Answer calls.



4. The dialed extension user is on a call and the outside caller hears the defined busy message.

Issue 1.0 SV8100





be returned to the main greeting).

Using Call Attendant When Not Answered - Defined for the SV8100:

For the SV8100, Program 40-10-09 must be defined with a message number (001-100).



3. The dialed extension user does not answer the call and the outside caller hears the defined busy message.





Using Call Attendant When Not Answered - Defined for the Extension:

For an extension, Program 15-01-09 must be defined with a message number (001-100) and Program 40-10-09 must be set to "0". The option is then enabled using the Programmable Function Key (94) or Service Code.

1. The user enables the Call Attendant feature by pressing the Call Attendant Programmable Function key (Program 15-07 or SC 751: 94) or dials the service code for the Busy or No Answer function (Program 11-11-59 [busy] and 11-11-60 [no answer]) and dialing 1 to set (or 0 to cancel).

Both service codes can be set to provide the Call Attendant for both Busy and No Answer calls.



4. The dialed extension user does not answer the call and the outside caller hears the defined busy message.

SV8100 Issue 1.0






GENERAL MESSAGE

To listen to the General Message:

Keyset Only

Your MW LED flashes when there is a new General Message. A voice message periodically reminds you.

1. Do not lift the handset or press CALL.

2. Dial 4 (General).

- OR -

1. At lift the handset and dial 611.

You will hear the General Message.

Normally, your MW LED goes out. If it continues to flash, you have unanswered “Message Waiting” requests or new messages in your “Voice Mail” mailbox.

To record, listen to or erase the General Message:


- OR -


2. Dial 612.

3. Dial the function you want.

7 = Record5 = Listen3 = Erase

If you dialed 7 to record, press # to end the recording.

If you dialed 5 to listen, you can dial 5 to listen to the message again.

To Record the General Message again, go back to step 1.

If you dialed 3 to erase the General Message, you must go to step 4 (hang up). To cancel without erasing on a keyset, press HOLD instead and go back to step 1.

4. Hang up when you are done.

Issue 1.0 SV8100


PERSONAL GREETING

To enable a Personal Greeting:

1. Press idle CALL key (or lift handset at Single Line Telephone) and dial 713.

2. When you hear, “Start recording at the tone and press the # key when you are done.” Record your Personal Greeting.

If you already have Personal Greeting or Park and Page set up, you can dial:

7 to re-record

5 to listen (then # to listen again)

3 to erase (then optionally HOLD to cancel the erase)

3. Dial # + Personal Greeting condition:

2 = Busy or not answered4 = Immediate6 = Not answered

4. Dial the destination to receive your calls. The destination can be:

- A co-worker’s extension- Your Voice Mailbox (by dialing the Voice Mail master number)- Off-premise via Common Speed Dialing (by entering #2 + bin)- Greeting without forwarding so caller hears busy (by entering your extension number) You cannot forward to a Department Group pilot number.

5. Dial Personal Greeting type:

2 = All calls3 = Outside calls only


Your DND or Call Forwarding (Device) Programmable Function Key flashes when Call Forwarding is activated.

To cancel your Personal Greeting:

1. Press idle CALL key (or lift handset at Single Line Telephone).

2. Dial 713 + 3.


SV8100 Issue 1.0


PARK AND PAGE

To have the system Page you when you have a call:

1. Press idle CALL key (or lift handset at Single Line Telephone) and dial 713.

2. When you hear, “Start recording at the tone and press the # key when you are done.,” record your Personal Greeting. Then press #.

If you already have Park and Page or Personal Greeting set up, you can dial:

7 to re-record

5 to listen (then # again to listen again)

3 to erase (the optionally HOLD to cancel the erase)

3. Press 7.

4. When you hear, “Start recording at the tone and press the # key when you are done.,” record your Page.

5. Dial # + Dial the Page Zone that should broadcast your announcement.

For example, for Internal Zone 1 dial 701 + 1. Or, for Combined Paging Zone 1 dial *1 + 1.

6. Dial Park and Page type:

2 = All calls3 = Outside calls only


Your DND or Call Forwarding (Device) Programmable Function Key flashes when Call Forwarding is activated.

To pick up your Park and Page:


2. Dial ** + your extension number.

To cancel your Park and Page:


2. Dial 713 + 3.


Issue 1.0 SV8100


TIME, DATE AND STATION NUMBER CHECK

To check the extension number of any keyset:

1. Do not lift the handset or press idle CALL key.

2. Dial 6 for extension Number.

To check the SV8100 time and date from any keyset extension:

1. Do not lift the handset or press idle CALL key.

2. Dial 8 for Time and date.

900 PREAMBLE

To answer a 900 Preamble call:

1. Answer the ringing call.

The line key turns solid red as the SV8100 plays the preamble to the caller.

2. When you hear two beeps and the line key turns green, converse with the caller.

SV8100 Issue 1.0

Volume Controls 3 - 265

Volume Controls

SV8100 Feature

Volume Controls

Conditions

None

Operation

To adjust the volume of incoming ringing and splash tone:

1. If the terminal is idle, press the CALL key and dial 729. If the terminal is ringing, skip to Step 2.

2. Press the Navigation Pad up or down to raise or lower the volume.

To adjust the volume of ringing incoming Paging announcements, Handsfree, the handset or Background Music:

1. Press the Navigation Pad up or down to raise or lower the volume.

The feature must be active to change the volume. Pressing the volume keys when the terminal is idle will adjust the display’s contrast.

Issue 1.0 SV8100

3 - 266 Volume Controls


SV8100 Issue 1.0

Warning Tone for Long Conversation 3 - 267

Warning Tone for Long Conversation

SV8100 Feature

Warning Tone for Long Conversation

Conditions

None

Operation

WARNING TONE FOR LONG CONVERSATION IS AUTOMATIC IF PROGRAMMED.

Warning Tone for Long Conversation for DISA Callers:

1. A DISA caller dials into the SV8100 and places a call.

2. Once the Warning Tone is heard, if the trunk is set to disconnect To continue the call, the DISA caller presses the programmed Continue Code.

- OR -

To disconnect the call, the DISA caller presses the programmed Disconnect Code.

Issue 1.0 SV8100

3 - 268 Warning Tone for Long Conversation


UX5000 TO SV8100 MIGRATION MANUAL

NEC Corporation of America

Issue 1.0(NDA-31101)

®

UNIVERGE UX5000 to UNIVERGE SV8100 Migration …ws1.necii.com/ux5000/dealer_area/documents/software/UX...ii Table of Contents _____ Issue 1.0 SV8100 Chapter 3 Features Section 1 UX5000

Documents