Unit 8: Implementing Training and Presentations Skills 1 © SHRM 2009.

Unit 8: Implementing Training and Presentations Skills

1©SHRM 2009

Unit 8, Class 1: Implementing Training and Presentation Skills

• Learning Objectives: By the end of this unit, students will:

> Identify the key tasks done to prepare for training.

> Determine appropriate room layout for training.

> Prepare a program outline.> Create an effective PowerPoint

presentation.> Conduct an effective training presentation.

2©SHRM 2009

Unit 8, Class 1: Implementing Training

Review:• Planning the training program:

> Purpose of training.> Goals and outcomes.

3©SHRM 2009

Implementing Training

• Audience• How many trainees?• Background/current skill and knowledge level.• Practice conditions.• Motivation and attitude toward training.

4©SHRM 2009

Implementing Training

> Space• Room: size, comfort level, distractions.

• Equipment availability.

• Determining best seating arrangement.

5©SHRM 2009

Classroom-Style Seating

Noe, 2008©SHRM 2009

Noe, 2008©SHRM 2009

Noe, 2008©SHRM 2009

Fan-Style Seating

Noe, 2008©SHRM 2009

Implementing Training

> Time and location• Company meeting room or off-site?

• Time of day/multiple days.

• Organization deadlines.

10©SHRM 2009

Selecting the Trainer

• Who will conduct the training program?> In-house staff.> Subject matter expert.> Outside consultant.

11©SHRM 2009

What Else?

• Trainer • Administrative support• Audience• Room• Training equipment• Materials and handouts• Food• What else?

12©SHRM 2009

Outline

• Write an outline for all the details of your training program.

13©SHRM 2009

Unit 8, Class 2: Presentation Skills

• FIRST - Know your audience!> Who are the learners?> Why are they here?> What do they want to get from the training?> What do they need to be successful?

• Design content and training activities to meet needs of the audience.

14©SHRM 2009

Presentation Skills

• An effective presentation includes:> Content.> Structure.> Packaging.> Human element.

15©SHRM 2009

Preparing for the Presentation

To fail to prepare is to prepare to fail.

• Take care of the details in advance:> Room setup.> Printing/handouts.> Audio-visual equipment.> Training materials and supplies.> Food.

16©SHRM 2009

Preparing for the Presentation

• Prepare:> Organize your presentation logically.> Tailor presentation to situation and

audience.> Use notes or an outline.

• Practice: > Rehearse and time your presentation.> Practice the activities.> Know how to use audio-visual equipment.

• Prepare to answer questions.

17©SHRM 2009

It’s Presentation Time

• Greet participants and establish rapport.• Start on time.• Review your agenda.• Ask for and encourage participation. • Monitor timing.• Save questions for the end.• Review learning and summarize.• End on time.

18©SHRM 2009

Delivery

• Voice:> Volume, tone, pitch, pace.

• Body: > Eye contact, facial expression, gestures, posture.

• Listening:> Active listening.

• Answering questions.• Nerves.

19©SHRM 2009

Answering Questions: Do’s and Don’ts

Things to remember for answering questions:• Do:

> Anticipate questions in advance.> Listen carefully to what is asked.> Ask for clarification if you don’t understand.> Answer completely.> Treat the questioner with respect.

• Don’t: > Show that you feel the question is inappropriate.> Divert the question to a different point.> Put down the questioner.> Argue with the questioner.

20©SHRM 2009

Closure

• Summarize learning.• Transfer of training:

> Job aids.> Next steps.> Obstacles to transfer.

• Assessment .

21©SHRM 2009

Practice Your Training Presentation

22©SHRM 2009