In a nutshell, unified communications (UC) can help any size organization operate more efficiently. Drilling down further, UC does much more than that—from reduce costs to improve customer service to make mobile workforces more productive. Here’s a look at what UC encompasses, its benefits and more. 56% of firms either have already implement- ed UC or are planning to do so. 80% of companies report that UC either met or exceeded their expectations for faster problem resolution. 77% say that UC either met or exceeded their expectations for shortening the cycle for decision making. 31% of companies report that UC exceeded their expectations for improving team collaboration. 80% of companies report that UC met or exceeded their expectations for improving external customer experience and satisfaction. 55% of technology decision makers report that providing mobile access to unified communications and collaboration systems is a high or critical priority. WHAT UC CAN DO FOR YOU • Shorter sales cycle • Increased productivity • Boost bottom line • Faster decision-making • Easier access to internal experts • Quicker project times • Remote-worker enablement • Protection against network outages • Fewer paid cellphone minutes • Reduced travel costs • Decreased facility expenses UC AT WORK CUSTOMER: Calls in and reaches remote contact center agent REMOTE CONTACT CENTER AGENT: Uses IM to get the information needed from internal subject matter expert to help customer INTERNAL SUBJECT MATTER EXPERT: Relies on web conferencing to collaborate with mobile coworkers, including mobile salesperson MOBILE SALESPERSON: Places a call via VoIP to internal subject matter expert to get the information needed to close a deal IT MANAGER: Remotely views mobile salesperson’s screen to fix a technical problem Compare Total Costs of Ownership. Want to get an idea of what a UC system will cost you? Check out our total cost of ownership calculator. Statistics source: Forrsights Q1 2013 Networks And Telecommunications Survey, Forrester Research Inc. IM Presence THE ELEMENTS OF UC Telephony (voice) Document sharing Audio, video and web conferencing Call control Unified messaging 4 BIG BENEFITS BUSINESS CONTINUITY: Business processes continue smoothly despite natural disasters, network failures and even when key people are out of the office. COLLABORATION: Staff members are able to work together, regardless of location, in real time. CUSTOMER SERVICE AND SUPPORT: Internal and external customers’ questions are answered more quickly, resulting in higher satisfaction levels. MOBILITY: Roving workforces can be reached wherever they are and on whichever device they’re using. UNIFIED COMMUNICATIONS AT A GLANCE Click Here
Unified Communications at a Glance
Jul 18, 2015
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In a nutshell, uni�ed communications (UC) can help any size organization operate more e�ciently. Drilling down further, UC does much more than that—from reduce costs to improve customer service to make mobile workforces more productive. Here’s a look at what UC encompasses, its bene�ts and more.
56% of �rms either have already implement-
ed UC or are planning to do so.
80% of companies report that UC either met or exceeded their expectations for faster problem
resolution.
77% say that UC either met or exceeded
their expectations for shortening the cycle for decision
making.
31% of companies report
that UC exceeded their expectations
for improving team collaboration.
80% of companies report
that UC met or exceeded their
expectations for improving external
customer experience and
satisfaction.
55% of technology
decision makers report that
providing mobile access to uni�ed communications and collaboration
systems is a high or critical priority.
WHAT UC CAN DO FOR YOU
• Shorter sales cycle• Increased productivity
• Boost bottom line• Faster decision-making
• Easier access to internal experts• Quicker project times
• Remote-worker enablement• Protection against
network outages• Fewer paid cellphone minutes
• Reduced travel costs• Decreased facility expenses
UC AT WORKCUSTOMER:
Calls in and reaches remote contact center agent
REMOTE CONTACT CENTER AGENT:
Uses IM to get the information needed from internal subject
matter expert to help customer
INTERNAL SUBJECT MATTER EXPERT:
Relies on web conferencing to collaborate with mobile
coworkers, including mobile salesperson
MOBILE SALESPERSON: Places a call via VoIP to
internal subject matter expert to get the information needed
to close a deal
IT MANAGER: Remotely views mobile
salesperson’s screen to �x a technical problem
Compare Total Costs of Ownership. Want to get an idea of what a UC system will cost you? Check out our total cost of ownership calculator.
Statistics source: Forrsights Q1 2013 Networks And Telecommunications Survey, Forrester Research Inc.
IM
Presence
THE ELEMENTS
OF UC Telephony (voice)
Document sharing
Audio, video and web
conferencing
Call control
Uni�ed messaging
4 BIG BENEFITS BUSINESS CONTINUITY: Business processes continue smoothly despite natural disasters, network failures and even when key people are out of the o�ce.
COLLABORATION: Staff members are able to work together, regardless of location, in real time.
CUSTOMER SERVICE AND SUPPORT: Internal and external customers’ questions are answered more quickly, resulting in higher satisfaction levels.
MOBILITY: Roving workforces can be reached wherever they are and on whichever device they’re using.
UNIFIED COMMUNICATIONS
AT A GLANCE
Click Here
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