Unemployment Insurance Division Quarterly Report - 4 th Quarter 2017
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Unemployment Insurance Division Quarterly Report - 4th Quarter 2017
TableOf Contents
2017 4th Quarter Report
UI Benefits Department Customer Service ............................................................................................. 4First Payment Timeliness ................................................................................. 5Claimant Benefits Paid ..................................................................................... 5Unemployment Claims and Fact-Finding Data ................................................. 6Benefit Timeliness Quality ................................................................................ 7
UI Tax DepartmentCustomer Service ............................................................................................. 8 Field Audits ....................................................................................................... 9Employer Summary ........................................................................................ 10Misclassification.............................................................................................. 12
UI Integrity DepartmentQuality Control ................................................................................................ 13Claimant Fraud/Non-Fraud Debt Established................................................. 14Total Collections ............................................................................................. 15
UI Appeals Bureau Time Lapse ..................................................................................................... 16
4 IOWA WORKFORCE DEVELOPMENT
UI Benefits DepartmentCustomer Service
December2017
31,00130
25
20
15
10
5
0
November 2017
22,306
Num
bers
list
ed b
y th
ousa
nds
October 2017
20,401
100
95
90
85
80
75
70
65
November2017
98.6%
December2017
95.29%
Num
bers
list
ed in
per
cent
ages
October2017
96.86%
35
30
25
20
15
10
5
November 2017
22,623
December 2017
32,533
October2017
21,063
Num
bers
list
ed b
y th
ousa
nds
1:45
1:30
1:15
1:00
0:45
0:30
0:15Num
bers
list
ed b
y m
inut
es a
nd s
econ
ds
0:29
November 2017
1:31
December 2017
1:01
October2017
Total Calls Presented Total Calls Handled
Average Wait TimePercent of Calls
Handled
5QUARTERLY REPORT: UNEMPLOYMENT BENEFITS
100
95
90
85
80
75
70
65
November2017
94.3%
December2017
95.9%
Num
bers
list
ed in
per
cent
ages
October2017
92.2%
First PaymentTimeliness
Claimant BenefitsPaid
35
30
25
20
15
10
5
0
Num
bers
list
ed b
y m
illion
s
December 2017
$33,071,821.92
November 2017
$21,839,499.90
October2017
$23,842.603.01
100
95
90
85
80
75
70
65
NationalAverage
82.8N
umbe
rs li
sted
in p
erce
ntag
es
Iowa
94.6
4th Quarter Average
6 IOWA WORKFORCE DEVELOPMENT
Unemployment Insurance Claims and Fact-Finding Interviews Data
30
25
20
15
10
5
0Num
bers
list
ed b
y th
ousa
nds
Initial Claims
12,171
October2017
17,205
November2017
31,008
December 2017
110
100
90
80
70
60
50
40
Num
bers
list
ed b
y th
ousa
nds
Weekly Claims 4th QUARTER TOTAL = 247,300
74,409
October2017
69,879
November2017
103,012
December 2017
One and Two Party Total Fact-Findings
5,000
4,800
4,600
4,400
4,200
4,000
3,800
3,600
4,099
October2017
4,100
November2017
4,642
December 2017
98
97
96
95
94
93
92
91
November2017
96.81%
December 2017
97.11%
Num
bers
list
ed in
per
cent
ages
October2017
97.09%
Percent of Weekly Claims Filed Online
Num
bers
list
ed b
y th
ousa
nds
QUARTERLY REPORT: UNEMPLOYMENT TAX 7
The following is a summary of the Benefit Timeliness and Quality (BTQ) review for the fourth quarter of 2017. BTQ is always reviewed a quarter behind.
BTQ is reviewed internally before being submitted to the U.S. Department of Labor. IWD uses a strict scoring regiment to ensure quality of training and review.
Benefit Timeliness Quality
Passing Score Equals
75%Separation Determinations
and
FINAL BTQ CORE MEASURE SCORESFOR THE QUARTER
90% Separation
BTQ CORE MEASURE CRITERION
96.5%Non-Separation
75%Non-Separation Determinations
IOWA WORKFORCE DEVELOPMENT8
Customer ServiceUI Tax Department
4,000
3,500
3,000
2,500
2,000
1,500
1,000
November2017
2,069
December 2017
2,078
Total Calls Presented
October2017
3,657
December 2017
2,040
3,500
3,000
2,500
2,000
1,500
1,000
500
November2017
2,037
Total Calls Handled
Num
bers
list
ed b
y th
ousa
nds
October2017
3,562
1:10
1:00
0:50
0:40
0:30
0:20
0:10
0:00
November2017
0:30
December 2017
0:31
Average Wait Time
Num
bers
list
ed b
y m
inut
es a
nd s
econ
ds
October2017
0:51
99
98
97
96
95
94
93
92
November2017
98.45%
December 2017
98.17%
Percent of Calls Handled
Num
bers
list
ed in
per
cent
ages
October2017
97.4%
Num
bers
list
ed b
y th
ousa
nds
QUARTERLY REPORT: UNEMPLOYMENT TAX 9
Completed Tax Audits4TH QUARTER 2016 & 2017 COMPARISON
200
175
150
125
100
75
50
25
74
October2016
142
October2017
41
November 2016
103
November 2017
35
December 2016
4th QUARTER 2016 COMPLETED AUDITS = 150
4th QUARTER 2017 COMPLETED AUDITS = 334
December 2017
89
FieldAudits
IOWA WORKFORCE DEVELOPMENT10
Change Wages Audits2017 4th Quarter Change
Change Wages = $7,266,196.87October 2017
$4,008,975.10November2017
$2,499,425.25December 2017
$757,796.52
Percent Change in Wages4th QUARTER COMPARISON
7
6
5
4
3
2
1
0
Oct2016
4.6%
Oct 2017
.84%
Nov 2016
6.78%
Nov2017
2.79%
Dec2016
Dec2017
3.38%
Num
bers
list
ed b
y pe
rcen
tage
s
2.0%
Wages Audited2017 4th Quarter Wages
Audited = $145,773,886.39
October 2017
$86,520,142.16November 2017
$36,861,136.12December 2017
$22,392,608.11
EmployerSummary
QUARTERLY REPORT: UNEMPLOYMENT TAX 11
End of Quarter Employers
76,280Contributory Employers
2,330Reimbursable Employers
78,610Total Employers
Total Wage Items Received
1,817,3592nd Quarter 2017
Employer Reports
Contributory Employers
72,428
74,484
76,696
Timely
Secured
Resolved
UI Tax Workflows
Adjustments
Liability
Field Audit
Customer Service
Grand Total
5,038
7,782
4,136
3,058
20,014
Reimbursing Employers
Timely
Secured
Resolved
2,283
2,324
2,348
IOWA WORKFORCE DEVELOPMENT12
Misclassification
Misclassification of Workers Team Results4TH QUARTER
Completed Field Audits 278
Misclassified Workers found via Field Audits 252
Underreported/Overreported Wages found via Field Audits $2,674,577.39
Misclassified Workers Found 851
Total Misclassified Wages Found $10,183,488.24
Total Contribution Added $275,083.79
151Tips Received
56Completed Audits from Tips Received
$7,508,910.85Wages Added from Tips
599Misclass Workers Found from Tips
33Tips Resolved
QUARTERLY REPORT: UNEMPLOYMENT INTEGRITY 13
Quality ControlUI Integrity Department
119
78
97
23
Cases
Cases closed within 60 Days
Cases closed within 90 Days
Cases Open
Benefit Accuracy ManagementPaid Cases
65.55%70.00%
60-Day Percentage U.S. DOL Standard 60-Day Percentage
81.51%95.00%
90-Day Percentage*
U.S. DOL Standard 90-Day Percentage
11794
10412
Cases
Cases closed within 60 Days
Cases closed within 90 Days
Cases Open
Denied Cases
80.34%60.00%
60-Day Percentage U.S. DOL Standard 60-Day Percentage
88.89%85.00%
90-Day Percentage* U.S. DOL Standard 90-Day Percentage
*Assumes all open reviews past 60 days that are still open are closed on or before 90 days.
*Assumes all open reviews past 60 days that are still open are closed on or before 90 days.
IOWA WORKFORCE DEVELOPMENT14
Claimant Fraud/Non-FraudDebt Established
Overpayment
2.0
1.8
1.6
1.4
1.2
1.0
0.8
0.6
Num
bers
list
ed b
y m
illion
s
ClaimantFraud
$1,384,678
ClaimantNon-Fraud
$1,318,786
QUARTERLY REPORT: UNEMPLOYMENT INTEGRITY 15
Total Collections
Claimant Fraud$437,071
Employer Contribution, Penalty and Interest
$95,591,115.76
Claimant Non-Fraud$1,036,311
Total Money Collected:$97,064,497.76
IOWA WORKFORCE DEVELOPMENT16
Time LapseUI Appeals Bureau
UI Appeals Bureau time-lapse (percentage of appeals completed) is based on the number of days from the initial filing of a UI claim to the time it takes for an Administrative Law Judge decision.
Within 30 days
93.0%92.9%94.6%
December 30, 2017
November 31, 2017
October 30, 2017
U.S. DOL Standard 60%
Within 45 days
98.0%97.6%98.2%
December 30, 2017
November 31, 2017
October 30, 2017
U.S. DOL Standard 80%
iowaworkforcedevelopment.gov
BETH TOWNSEND DIRECTOR 515-281-5364 [email protected]
MYRON LINN DEPUTY DIRECTOR 515-725-3812 [email protected]
RYAN WEST UNEMPLOYMENT INSURANCE AND FIELD DIVISION ADMINISTRATOR 515-725-3896 [email protected]
UNEMPLOYMENT INSURANCE APPEALS BUREAUPhone: 800-532-1483 (in Iowa)Phone: 800-247-5205 (Outside of Iowa)Phone: 515-281-3747 (local Des Moines) Fax: 515-478-3528Email: [email protected]: (excluding state holidays) 8:00 am - 4:30 pm Monday through Friday UNEMPLOYMENT INSURANCE TAX BUREAUPhone: 888-848-7442 Email: [email protected]: (excluding state holidays) 8:00 am - 4:30 pm Monday through Friday
UNEMPLOYMENT INSURANCE BENEFITS BUREAUPhone: 866-239-0843 Email: [email protected]: (excluding state holidays) 8:00 am - 4:30 pm Monday through Friday
UNEMPLOYMENT INSURANCE FRAUD BUREAUPhone: 866-239-0843 Fax: 515-281-9033 Email: [email protected]: (excluding state holidays) 8:00 am - 4:30 pm Monday through Friday
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