UCD14 Talk - John Waterworth - Making it Work for Everyone

Making it work for everyone

John Waterworth

UCD 2014

Photograph of London 2012 Olympic Games Opening Ceremony from theguardian.com 2

3

4

Large and diverse populations

5

Default user

Lostdocumentation

Unclearbirth details

Non-traditional family structure

Insecure accommodation

Transgender

Healthproblems

Disability

Lack mental capacity

Low literacy

Unusual appearance

Learn to drive

Photos by Just Ard and Neil Moralee on Flickr 6

7

1. Understand everyone

8

9

Continuous research, design and testing

10

11

12

My job is to help my team learn about usersso we can make a better service

13

2. Clear words

14

15

16

17

18

19

What are you asking for and why?

20

What is your address?What is your home address?Where do you live?Where should we send …?

21

Start with the fewest words you can

22

23

Name

3. Simple interactions

24

25

26

27

28

29

30

31

32

33

This is not easy

34

35

User needs?

36

Start with needs

mikebracken.com 37

38

1. Understand everyone2. Clear words3. Simple interactions

39

Video removed from slides posted online

I do myself

40

41

This is for everyone

42