Two Directors Meet at the Crossroads of Peer Tutors and Student Success Dr. Tacy Holliday Science Learning Center Director Germantown Campus Montgomery College Dr. Lisa D’Adamo-Weinstein Director of Academic Support Northeast Center SUNY Empire State College
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Two Directors Meet at the Crossroads of
Peer Tutors and Student Success
Dr. Tacy HollidayScience Learning Center Director
Germantown CampusMontgomery College
Dr. Lisa D’Adamo-Weinstein
Director of Academic Support
Northeast Center
SUNY Empire State College
IntroductionsTwo Roads
• Overview of our CentersThe Crossroads -“Best Practices”
• Service Delivery• Responsibility & Ownership• Professional Standards • Tailoring Training• Feedback & Evaluation• On-going Professional
Development & Sharing
AGENDA
Tacy
Holl
iday
About me:
Member of the mellennial generation.
"Grew up" in a college learning center.
Director and tutor of the Science Learning Center at Montgomery College.
Ph.D in IO Psychology, (Leadership and Management Studies) from Walden University.
Member of NCLCA and Learning Center Leadership Certification Committee. Certified at Level 3.
Facebookhttp://www.facebook.com/learningcentertech
Learning Center Wikiwww.sciencelearningcenter.pbworks.com
About me:A 40-something member of "Generation X", a soccer mom, and a digital immigrant who is totally addicted to my iPod Touch., DroidX & iPad2.
Director of Academic Support at Empire State College's, Northeast Center, delivering face-to-face, online, and blended academic support services and resources.
Ph.D in Language Education (2001) from Indiana University, focusing on the narratives of first-generation female college students and their identity and college success.
Member of NCLCA and CRLA. Past-President of NCLCA.
Follow me on:Twitter - @LisaDAWhttp://twitter.com/LisaDAW
SlideShare -http://www.slideshare.net/LisaDWEmpire
Wordpress -http://techeducator.wordpress.com/
Facebookhttp://www.facebook.com/learningcentertech
Lis
a D
’Ad
am
o-W
ein
stei
n
TwoRoads
...
Brief Overview of Lisa’s “Center”SUNY Empire State College’s Northeast Center (NEC) Office of Academic Support (OAS)
is one of 9 such offices at the college with a Director of Academic Support (DAS) at each location.
There are 7 branch regional, 1 program specific, and 1 online offices.
There are approximately 20,000 undergraduate students at the college.
At the Northeast Center (NEC), we offer our services to approximately 1,500 students directly affiliated with the center.
OAS offers workshops; individual appointments with learning & peer coaches; academic skills development and study strategies courses; we have print and online resources; and we offer online content area tutoring as well as onsite and online peer tutors.
Study space and a computer lab available for individual and/or group work on assignments , individual appointments, workshops, assessments, and/or using online resources.
Brief Overview of NEC Peer Coaching
Peer coaches assist students by focusing on enhancing general study skills, tutoring in specific content areas, navigating through college resources, and developing study strategies within their Areas of Study.
Peer coaches work in both face-to-face and virtual environments. They are trained by the staff of the NEC Office of Academic Support following internationally recognized certification standards set forth by the College Reading & Learning Association (CRLA) for peer tutors. Peer Coaches work as volunteers, work-study, or practicum students.
The online student was able to see and hear the entire workshop and Peer Coach panel as he joined us from a café using a wifi network in New Orleans as he was traveling for business…
Peer Tutoring and Student Success
• For the Peer Coaches
– Practicum
– Volunteer
– Workstudy
• Benefits to peers being tutored
Brief Overview of Tacy’s Center
The Science Learning Center is a student-centered learning environment dedicated to supporting students in science coursework by offering quality tutoring and educational resources, incorporating technology into learning, and fostering a friendly and informal learning environment.
The SLC has about 18,000 student visits per year.
The SLC serves a diverse student population.
At the Crossroads...
B
E
S
T
P
R
A
C
T
I
C
E
S
The Crossroads -- “Best Practices”Converging & Diverging
• Service Delivery• Responsibility & Ownership• Professional Standards • Tailoring Training• Feedback & Evaluation• On-going Professional
Development & Sharing
Service Delivery• How Students Access a Tutor/Peer Coach
– Self-referral
– Faculty-referral
• Where Students Can Get Assistance
– Onsite & Online• Resources
• Study aids
• Presentations
• What Help Can Students Get?
– Content Tutoring
– General Study Skills
– Critical Thinking
– Navigating College Resources
– Computer/Information Literacy
• Peer coaches (rather than tutors)
• No group
• Individual
• Workshop presentations (student panel)
• Appointment (evenings, work schedule, 1 hr-ish)– Form triage (low-pc, mid, high-Lisa)
• Smarthinking for content
• Elluminate for at a distance
• Workshops
• Drop-in
• Hybrid (homework lab, individual tutor, group tutor).
– “On the spot” customization.
• Course-based help.
• Center triage (match available resources with students).
– Front desk/tutors do this.
Responsibility & Ownership
• Encouraging peers to take initiative, ask questions, and help.– Working yourself out of that job.– “Teachers are those who use themselves as bridges,
over which they invite their students to cross; then having facilitated their crossing, joyfully collapse, encouraging them to create bridges of their own.” –Nikos Kazantzakis, Greek writer and philosopher (author of Zorba the Greek & The Last Temptation).
• Delegation– Raise your kids well, then trust.
Professional Standards
www.myatp.org/cert.htm
• Level 1 (learning coaches/ Level 2-3)
• Break-up training (2x a month, full day, evening sessions)
• Adult learning theory to meet adult/returning students
• Refresher/skills ready to enter upper level classes.
• Level 1 & 2.
• Joint training with the other campus learning centers, additional training in specific content areas.
• Cross-cultural training (diverse student population).
You Meet at the CrossroadsKey Topics for Tutor Training
In pairs, develop a list of 7 to 10 topics that
should be a part of every
tutor training program.
Tailoring Training
• Don’t reinvent the wheel, but paint it a color you like.
– Standards like: ATP training, CRLA, others.
– Additional resources: online, journals, videos, etc.
• Addressing student/institutional needs and resources.
Join the Conversation
Consider our list and determine just one way you would need to tailor these “Top Ten” training
topics to meet your needs and resources.
Feedback & Evaluation
• Different levels (student, supervisor, self-reflection).
• Quantitative/Qualitative.
• Observation session
• Feedback forms
• Recording online sessions
• Coach the coaches
• Repeat visits
• Tutor effectiveness
• Student surveys
• Observations
You Meet at the CrossroadsFeedback & Evaluation of Tutors
In pairs, develop a list of 3 ways to gather feedback and 3 ways to evaluate
your tutors.
Ongoing Professional Development
• Think “Professional Development” Not “Training.”
• More Than Just a Class or Event.
• Feedback/Evaluation Spiral of Growth
• Broader Approach/Two Birds With One Stone
– (peer coaches, presentation skills, resume, job skills)
• Other Certifications (NCLCA LCLC)
Join the Conversation
What kinds of ongoing professional development do you offer your
staff/tutors/coaches?
At the Crossroads: Your Direction
Take 5 minutes to jot down the ideas
you have for enhancing your tutor program.
Join the Conversation
With a partner, share your ideas…
Continue the Conversation Online…
www.LearningCenterTech.pbworks.com
Related Documents
