Twitter Cairo, December 20 th Acquiring new customers & servicing existing ones Fady Ramzy Interact Egypt country Manager
Twitter session in Markedu 2010 Event
Jan 13, 2015
Social Media, Entrepreneurs, Startup, Twitter, Flickr, LinkedIn, Slideshare, Facebook, Startups, Interact, Interact Egypt, Egypt, Interactspa, Fady, Fady Ramzy, Cyberzizo, Business, online, online business, Technology, Marketing, Social, Media, Social Media Marketing, Middle East, Social Networking, Social Media
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Cairo, December 20th
Acquiring new customers & servicing existing ones
Fady RamzyInteract Egypt country Manager
210/04/2023Twitter
So, how is it going over TWITTER
at the Moment?
#followinteract#SMMC
http://www.spotonpr.com/menatwittersurvey/310/04/2023Twitter
Visits to twitter.com grew more than
142% from MENA
between June 2009 & June 2010
4 10/04/2023Twitter
How good is your Customer care?
The 140 characters Goldmine
6 10/04/2023Twitter
Step 1: Listen, then listen & Listen
Understand how your customers & competitors use Twitter
Monitor tweets about your brand: twitter search, tweetscan
Identify influencers: Klout score, twittergrader
Understand and find friends: Friend and follow
7 10/04/2023Twitter
Step 2: Determine your goals & Profile
Prioritize your needs
Build a plan: Identity, resources, timeline, budgets
Determine profiles: Personal or Branded?
8 10/04/2023Twitter
Step 3: Build & Promote your Twitter identity
9 10/04/2023Twitter
Step 3: Build & Promote your Twitter identity
10 10/04/2023Twitter
Step 3: Build & Promote your Twitter identity
11 10/04/2023Twitter
Step 4: Respond & engage
Be there!
Position yourself as a knowledgeable and trustworthy expert in your domain
80/20: 80% personal & conversational, 20% about the company I work for
12 10/04/2023Twitter
Step 4: Respond & engage
Share useful info: your blog, your website?
Share links: tweetmeme
Share photos and videos
Invite users to share
Customercare?
14 10/04/2023Twitter
Customer care: Why?
Quick problem resolutions
Cost reduction
Promoting Brand image: Manage, track, study & respond properly!
15 10/04/2023Twitter
Customer care: Presence and response
make your Twitter presence known
Respond quickly and transparently
Be authentic and transparent
Seriouscases
http://www.spotonpr.com/menatwittersurvey/1710/04/2023Twitter
http://www.spotonpr.com/menatwittersurvey/1810/04/2023Twitter
$
19 10/04/2023Twitter
$
Egyptian Cases?
21 10/04/2023Twitter
Vodafone Egypt
22 10/04/2023Twitter
Vodadone Egypt
23 10/04/2023Twitter
Mobinil
24 10/04/2023Twitter
Mobinil
25
Interact Egypt7B Omar Shaaban,Nasr city, Cairohttp://Egypt.interact.itGrazie!
شكرا
10/04/2023
Fady [email protected]: @CyberzizoLinkedin: Fady Ramzy
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