TWB 04 12 15.pdf

04 December 2015 If you would like to contribute a story to The Weekly Buzz please email [email protected], with ‘The Weekly Buzz’ in the subject line. The deadline for each edition is close of business every Wednesday. ***If you are reading this newsletter in plain text format, a formatted pdf version is also attached. ***

IG TRAINING REMINDER- INFORMATION GOVERNANCE: THE REFRESHER MODULE

Further to last week’s article concerning the release of the final IG training for the 2015/16 period, the module

‘Information Governance: The Refresher Module’ is now available for completion and should be undertaken by

no later than 31 January 2016.

This module forms part of the IG Training Programme on an annual basis, and is designed to keep you up to date with best practice concerning IG. In order to do this ‘Information Governance: The Refresher Module’ gives you the opportunity to review elements of IG covered within previous training completed, so as to further boost your confidence and understanding of these areas, while also providing information on the latest updates and guidance with regards IG practice, principles and legislation, which you may not currently be aware of but may ultimately need to utilise as part of your role within NHS SBS. This training is mandatory for all employees who joined the organisation prior to 01 October 2014 and can be accessed via the following link: https://www.igtt.hscic.gov.uk/igte/index.cfm. If you are on an NHS connection you can also use this link to reset your password if needed. For Sopra Steria users you can still use the link above to access the training, however will need to request a password reset by emailing Kirstie Hartlebury if required. As with the previous module, regular reporting will be carried out to monitor completion of this and all other training modules, and reminders will be issued in TWB relating to these.

If you have any problems or queries with regards IG Training, please contact Kirstie Hartlebury at SBS-

[email protected].

MESSAGE FROM STEPHEN SUTCLIFFE: NEW APPOINTMENT OF E-INVOICING MANAGER IN F&A

Dear colleagues,

I am pleased to announce that Gary Connolly has been appointed to the position of e-Invoicing Manager in

F&A. Gary has worked for NHS SBS for a number of years, most recently in the Client Performance team, and

brings to the post an excellent understanding of our business, client base, suppliers and the complete end-to-

end transactional process. Additionally, Gary’s knowledge of PEPPOL and GS1 will help bring together the e-

invoicing element of the DH eProcurement strategy.

In the next 12 months, Gary is tasked with leading the e-Invoicing team to increase the volume of invoices being

processed through our e-Invoicing platform, Tradeshift. Currently, 50,000 transactions a month are processed

and a target of 200,000 transactions by the end of 2016 has been set.

His focus in the coming months will be to target the top 100 suppliers by volume, looking at integrated GHX

suppliers and suppliers that are currently not 100% compliant in the way in which they submit their invoices, to

eliminate the queries and re-submissions we currently face. The e-Invoicing team will also be working with

some key clients, including NHSE, Southampton Hospitals and Plymouth Hospitals to improve eInvoicing

adoption across the NHS.

I am sure you will join me in congratulating Gary in his new role.

Stephen Sutcliffe

F&A Director

WHAT OUR CLIENTS ARE SAYING!

One of the things which we have recently highlighted as an organisation is that we don’t always share good

feedback from our clients very well across the business, which we want to start doing more of! We will be

posting updates in TWB and also creating an area on The Beehive for feedback to be shared.

In this issue of TWB, we are featuring recent feedback for the F&A business ….

Paul Matthews from SSOTP recently wrote to us acknowledging:

Luke Briers from the Cash Team who is “an example to others of how to get it right, great relationships, great service, great knowledge of the process.”

Julia in the CSC for “building his confidence in our systems”.

Tracy Weetman for her “level of knowledge and her complete understanding of the client’s requirement for data extracts and delivery”.

Sharon Stobbs, Deputy DoF at Peterborough and Stamford, was pleased by the support we provided in

supplier set ups and testing the RTP files by the following and thanked Anne Suddards, Rakhi Agarwal and John

Richardson

And also this week, 247Times provided the following feedback on working with us “it has felt like a completely different organisation; helpful, able, willing, fast turnaround, partnership, ‘a professional pleasure’ - were all words used; their opinion of NHS SBS has undergone a complete U turn. “

This is great to see and we want to share more of this with you. Please do send any client feedback you receive

to [email protected].

Well done!

YOU HELPED RAISE £7,612.88 FOR CHARITY! The One Day Challenge was a great success

this year across all our sites with everyone getting together and helping raise funds for charity. The grand total

collected during the raised by our teams:

Across

the business we supported a range of worthy causes including, The British Heart Foundation, Southampton

Hospital Charity, St Francis Hospice, Cancer research UK and the Bristol Diabetes support network, and many

more.

To see what your colleagues in other offices got up to, check out the ODC pictures on The Beehive:

https://www.nhssbs.net/article/4621/ODC-2015---The-Pics

O2C’S GOT TALENT!

The Order to Cash team in Pune recently organized an event called ‘O2C’s Got Talent’ where the entre team

came together and enjoyed the festivities.

The contest was based on a variety of skills and began with a display of arts and craft such as Rangoli making,

Diva making, painting, mehendi, nail art among others. The event also included auditions for singing, dancing

Office Total raised

Gloucester £345

Greenwich, London £493

St Austell £140.01

Bristol £163.26

Leeds £660.02

Sheffield £288.33p

Southampton £1,575.34

Leicester £1,040.41

Devises £392.00

Tandem Challenge by AS and CB £1,540.01

Exeter 7 shoes boxes were sent to Samaritans and

Exeter paid £21 to post these.

Salford £493.56

Derby £402.94

Glasgow £100

and drama, and had a delicious end with a cooking competition which saw Indian delicacies from across the

country.

NEW EMPLOYEE ASSISTANCE PROGRAMME TO BE AVAILABLE IN 2016

NHS SBS currently provides all employees with access to an Employee Assistance Programme (EAP), provided via

Unum Lifeworks. The EAP enables employees to contact a team of independent advisers, on a confidential

basis, and access information, practical solutions and support on a wide range of issues. The EAP also provides

employees with access to face to face counselling to support a wide range of concerns, where this is clinically

appropriate.

With effect from 01 January 2016, the Company will be transitioning to a new provider for the provision of our

EAP and the new service will be provided by the Aviva Care First EAP. The new EAP provider will continue to

provide employees with 24 hour access to personal assistance via qualified advisers and counsellors, as well as

providing a wide range of self-service resources via their website. In addition, the Aviva Care First EAP will also

provide employees with access to a greater number of face to face counselling sessions, where this is needed.

Full details of the new EAP will be communicated in the new year, once employees are able to access the

service. In the meantime, employees can continue to access support via the existing Unum Lifeworks EAP until

the end of the year. Where employees have commenced or are part way through a series of counselling sessions

with Unum Lifeworks, Unum Lifeworks will continue to deliver this support through to its normal

conclusion. Information on the current EAP can be found on Face 2 Face via the following links:

For users connected directly to the Sopra Steria network -

http://portal.corp.sopra/hr/HR_UK_SG/mydailylife/employeewellbeing/employeeassistanceprogramme/Pages/

default.aspx

For users accessing the Sopra Steria network via OnePortal -

https://portal.soprasteria.com/hr/HR_UK_SG/mydailylife/employeewellbeing/employeeassistanceprogramme/

Pages/,DanaInfo=portal.corp.sopra+default.aspx

If, having read the information on the intranet site, you have any questions regarding this subject, please

contact the HR Helpdesk via email to [email protected] or phone 7214 (if calling internally) and

01442 884444 (if calling externally) between 9 am and 5.30 pm Monday to Friday.

INDIA TEAM’S WIN SOPRA STERIA’S SUPER TROUPER AWARDS! Congratulation to the NHS SBS VAT and NHS SBS IT teams in India for winning the Sopra Steria ‘Super Trouper

Award’ for Q2 2015.

The award process follows an arduous process and considers a wide variety of categories such as consistency in

meeting objectives, client appreciation, and significant contribution to companywide initiatives, among others.

The process also includes a presentation in front of a senior management panel from across various functions

and is carried out on a bi-annual basis.

This is a prestigious award to win so please join us in congratulating the two teams on their success!

EMPLOYEE BRIEFING: FINAL OPPORTUNITY TO ATTEND

Thank you to those of you who participated in the recent Autumn Employee Briefing session.

Following previous employee briefings we have received feedback from our U2 reps, EEN groups and several

individual employees that those working remotely or on client sites often miss out on attending one of the

scheduled face-to-face briefing sessions. As a result of your input, for those of you who were unable to attend

the recent Employee Briefing sessions, our Managing Director, David Morris, will be hosting a one-off Employee

Briefing via webinar.

The webinar will take place on Thursday 14 December at 11:30am; please click the link below to register:

https://attendee.gotowebinar.com/register/5578039462498258177.

As with a usual briefing, you will be able to submit questions, either in advance by emailing sbs-

[email protected] or on the day using the webinar tool.

We are aware that employees have been asked to complete several surveys recently, so we have delayed

requesting feedback on the employee briefings immediately after each session as we usually would. Your input

to these sessions is important, and helps us to ensure they are both useful and interesting, as such we will be

asking you to share your thoughts on these sessions with us via a quick survey next week.

For more information, please email [email protected].

NHS SBS NEW STARTERS INDUCTION

The December Induction event for new joiners to NHS SBS will be taking place on 08 December in the

Boardroom at NHS SBS Salford. Joiners expected to attend will have received an invite from our HR Joiners

team. This is the last event of 2015 and next year the event will be held in Southampton. The first induction of

2016 will be held in February.

More information on the NHS SBS Induction can be found on our page on The Beehive: Beehive>Your

Work>People>Induction Event or by contacting [email protected].

LIFESTYLE 2016 - LAST OPPORTUNITY TO CHOOSE!

Don’t forget you have the opportunity to choose the type and level of benefits that best suit your individual

needs and are made online via your personal Lifestyle account. You must actively submit your choices this year

to ensure you get the benefit package of your choice.

If you do not make any selections or fail to submit your choices by the deadline of 08 December a default

package will be applied. The default package will be the choices you made last year for all benefits with the

exception of Cycle to Work, and employee elected Health screens. The election values for these two benefits will

show no selection. (If you selected Cycle to Work in June the choice will show the voucher amount you selected

as this choice is valid until June 2016).

Please remember that the level of cover you choose is fixed for a period of 12 months, with the exception of

Childcare Vouchers and GAYE contributions which can be changed on a monthly basis. You may, however, have

the opportunity to change certain benefits if you experience a recognised life change event.

More information is available for Sopra Steria kit users on Face 2 Face For NHS SBS kit users: Face 2 Face > Sopra Steria UK > News > Lifestyle 2016 - make your benefit choices before 08 December.

CARRY-OVER ANNUAL LEAVE FROM 2015 INTO 2016

As a reminder, you have the opportunity to carry over unused annual leave from this year into 2016. If you do

not submit your request via PeopleOne by Tuesday 8 December, it will no longer be possible to request for

annual leave to be carried over into 2016. Please ensure that you have the appropriate discussions with your

Line Manager, and submit your requests in PeopleOne as soon as possible.

To make a request, and view what carry over is permissible, use the following path within PeopleOne: Self

Service > Time Reporting > Carry Over Requests

Carry-over of annual leave is dependent on three criteria:

You have taken your statutory minimum entitlement of 4 weeks (pro-rated if you joined part-way

during 2015) so all of your annual leave must be recorded in PeopleOne. If you have not already

recorded all of your annual leave in PeopleOne, this should be your first step

A maximum of 5 days can be carried over into 2016

Carry over days which, together with your Lifestyle election, should not take you over the overall limit

of 7 weeks' leave

More information is available for internal users on Face 2 Face

For external users: Face 2 Face > Sopra Steria UK > News > Carry-over of Annual Leave from 2015 into 2016

YEAR END TIMESHEETS

Please note the arrangements for timesheet entry during December 2015 and January 2016.

December timesheet deadlines

It is important that all timesheets for December are submitted and approved according to the timetable below to accommodate both the holiday season and our year-end timetable.

All employees

There will be a 3 day MEA to be entered on the timesheet for the week 21 – 27 December 2015.

If you are taking any holiday in December make sure you enter and submit all your time up to 27 December 2015 before you go on leave.

If you input your time via a client system or via a spreadsheet upload you should follow the instructions of your local time administrators – you will be required to submit your time early in order to meet the year end deadlines.

Enter an estimate of your time for any weeks you have to submit early. If the real time turns out to be different from the estimate, consult your manager on whether a correction in January is required. You should not correct time on PAA codes unless you need to move it to a client project.

Final missing time reminders will be sent out on Tuesday 22 December and forced time entry for all 2015 missing and rejected time will take place on Tuesday 29 December.

Do not submit any timesheets for 2016 before Monday 18 January 2016. Any timesheet submitted before this will be deleted. This includes the timesheet for the week starting 28 December 2015.

All UK employees

All time for all weeks (up to and including Sunday 28 December 2015) must be submitted by close of business on Friday 18 December.

Unplanned overtime, callout and standby worked over the period from Friday 18 December 2015 to Sunday 27 December 2015 should be entered on January timesheets (with appropriate comments) and will then be paid in the February payroll.

The cut-off date for January 2016 payroll is valid overtime, call-out or standby claims on timesheets dated up to 27 December 2015.

India employees

All time for all weeks (up to and including Sunday 27 December 2015) must be entered and submitted by close of business on Monday 21 December.

UK contractors

All 2015 time must be entered and submitted by close of business on Tuesday 29 December.

There is no forced entry or forced approval of contractor timesheets.

All time approvers

If you are going to be on holiday before or during the Christmas period, make sure you have delegated your approvals to someone else before you go.

All December time for employees must be approved by close of business on Tuesday 29 December. Contractor time must be approved by noon on Wednesday 30 December.

After this, the time approval function will not be available until Monday 18 January 2016.

January 2016

As in previous years the OTL system will be closed for a short period during January in order to carry out year-end financial processes and prepare the system for 2016.

OTR, OCR and other reports on 2015 transactions can be run as normal up to 1600 GMT on Thursday 14 January 2016. No more reports can be run after that until 0800 GMT on Monday 18 January.

No 2016 timesheets can be entered in 2015. Any timesheet submitted in 2015 will be deleted. This includes the timesheet for the week starting 28 December 2015.

During the period Monday 28 December 2015 to Thursday 14 January 2016 at 1600 GMT you will be able to enter and SAVE your 2016 timesheets, but you will not be able to SUBMIT them.

OTL will not be available at all from 1600 GMT on Thursday 14 January until 0800 GMT on Monday 18 January.

On Monday 18 January at 0800 GMT the system will be fully open with the 2016 structure and you will be able to start submitting your timesheets.

If you are changing department in 2016 you will need to amend any PAA codes to the new department before submitting the timesheet (see the OTL user guides on Face2Face for details of when to use PAA codes).

You will have to submit your timesheets in sequence ie week ending 3 January 2016 first.

If you have submitted the first week's timesheet and get the error "Timesheet cannot be entered out of sequence" when submitting the week 4-10 January then you need to wait a little longer and try again.

January 2016 timesheets - contractors paid by Sopra Steria Recruitment

Contractors and temps sending in manual timesheets should continue to do so.

If necessary, Sopra Steria Recruitment will make payments during the first three weeks of January based on saved OTL timesheets. Contractors must print a screenshot of the saved timesheet details, get it physically signed by their manager, re-scan into a .pdf document and email to [email protected]. The timesheet

must be Submitted and Approved once OTL is available as SSR Finance will reconcile payments to the final approved timesheets.

NHS SBS AT HFMA AWARDS!

Congratulations to two of our clients have been nominated for awards in this year’s HFMA Conference for 2015;

Wrightington, Wigan and Leigh NHS FT have been shortlisted for ‘Accounts Team of the Year’ and NHS England

(Consolidation and Reporting Team) for the ‘Innovation Awards’. Winners will be announced on 10 December.

NHS SBS will be exhibiting at the HFMA event on 9-11 December on stand number 15. Stephen Sutcliffe will be

teaming up with David Hughes from WWL, to host a breakfast session on ‘Developing a World Class NHS

Finance Function’.

For further information please contact [email protected].

SUSTAINABILITY FACTS – DID YOU KNOW?

Every tonne of biodegradable waste produces 300-500 cubic metres of landfill gas, which is why NHS SBS biodegradable waste goes to anaerobic digestion where we control the contract e.g. at Wakefield.

When using recycled glass to make new containers, 315Kg of CO2 is saved for every tonne of recycled glass used.

70% less energy is required to recycle paper compared with making it from raw materials. We have

Closed Loop Paper recycling at many of the NHS SBS locations, this way we securely shred and then buy

back the paper!

HANDY TIPS FOR A GREEN CHRISTMAS!

The Christmas and New Year period are often when we take time to think about the bigger picture—giving to

charity as well as family and friends, and reflecting on what’s important to us. The downside of the abundance

that goes along with the holidays can be enormous resource consumption and waste.

A greener Christmas doesn’t have to be a blue Christmas! Some of the tips below could save you money and

even help your family have more meaningful celebration.

Real Christmas trees – although it seems counterintuitive that cutting a tree down is more sustainable than an

artificial tree, in most cases, it is. Artificial trees are made from plastic that will stay around longer than you (and

your children, and your children’s children…and beyond!) and they are not recyclable. They are also frequently

made in countries far away and with dubious labour practices. Real trees act as “carbon stores” holding

greenhouse gases while they are alive. It’s important to consider where and how your tree was grown. The

British Christmas Tree Growers’ Association requires trees to be grown according to guidelines including

sustainable seeds and ensuring protection of local wildlife. The Soil Association certified organic trees. Or you

can buy a living tree that you can either plant after Christmas or keep in a pot for use each Christmas.

Christmas cards – Millions of Christmas cards are sent each year, and most of them get thrown away after the

holidays. Instead of buying new cards from virgin card, you could make your own using used or recycled paper,

send e-cards, or choose cards made from recycled material. In any case, make sure to recycle unwanted cards

after Christmas. If you can’t recycle them in your home recycling, Marks & Spencer, Tesco and Sainsbury’s (plus

others) will all be running recycling programmes in January. Visit those businesses’ websites for more

information.

Food – We go through a lot of it at Christmas time. There are many things you can do to reduce the impact of

your festive feasting:

Buy organic and local when you can. According to The Guardian, by the time the ingredients

that make up the average British Christmas dinner arrive on our plates, they have travelled a

combined distance of 49,000 miles. Organic food can reduce the stress on the environment

much non-organic agriculture causes. Most of us can’t afford to buy all organic all the time, so

perhaps selecting a few organic things is the way to go.

Don’t let it go to waste – buy less and make sure you use what you have. This is a good time to

invest in food storage containers and make use of that freezer.

Select loose fruit and veg – packaged food creates an enormous amount of waste, much of it

non-recyclable.

Compost your scraps and peelings – different communities offer different food

recycling/composting schemes, but if your area doesn’t have a food recycling programme, you

can still compost your own food.

Fairy lights – They are gorgeous but we often leave them on even when we’re not around to enjoy their warm

glow. Turn them off when you’re not using them, and choose energy saving bulbs. Both of these will save you

money. For outdoor lights, there are some great solar powered varieties available.

Wrapping - The amount of wrapping paper estimated to be thrown away in the UK at Christmas could stretch

around the equator nine times or to the moon if each sheet was laid end to end! This presents one of the

greatest opportunities to make your Christmas greener. Choosing wrapping that can be used again extends the

lifecycle of gift wrap. Or select paper that can be recycled and is made from recycled material. Avoid plasticised

and foil papers which cannot be recycled. Raffia and string are biodegradable and can be lovely in a vintage sort

of way.

F&A TECHNOLOGY

Weekend work and system availability in December

The weekend of the 12 and 13 December is the software maintenance Weekend. We will update nearer the

time on the unavailability of systems, please also keep an eye out for announcements from the FIRST project.

The weekend of the 18 and 19 December is the hardware maintenance Weekend. From 08:00hrs Saturday 19

through Sunday 20 December 18:00hrs maintenance will be taking place and involves OS patching Linux and

Windows. This may affect the availability of our Capita hosted systems, including ISFE and Provider Oracle

Release 12 E-Business Suite and Business Intelligence applications. We are seeking clarity on this currently and

will update further next week.

Sub Ledger Close Thursday 31 December

The Oracle ISFE and Provider systems Sub Ledger Close process (SLC) will begin at 13:00hrs on Thursday 31

December.

Please be aware that NHS SBS employees should not be using Oracle ISFE and Provider systems for anything

other than read only tasks post 13:00 on Thursday 31 December to allow the SLC to take place.

Contact us:

If you have any queries then please get in touch with us by:

Calling 0303 123 1177 (option 1, option 1)

Completing a web form http://nww.sbs.nhs.uk/contact.html

Logging a call with the IT Service desk at [email protected]

Role Steria Level

Afc Grade

Location No. of Posts

Duration Reference Closing Date

VAT Team Member

7 4 Leeds 1 Permanent 299777 18 December

2015

Vacancy Overview

A permanent VAT Team Member is required within the UK VAT Team, offering an opportunity to contribute within a friendly and fast paced team.

VAT Team Members are responsible for handling client VAT return delivery and support. Working closely with

an offshore operations team in India, they will oversee production deadlines and update quality control

mechanisms to assist with the production of the VAT return.

The candidate should essentially possess excellent communication skills – verbally, in print and on the phone.

He /she should have previous VAT experience.

The Key Responsibilities of the role requires managing internal control mechanisms, sending client VAT

Returns within strict deadlines, keeping up to date with current HMRC regulations and striving to build a good

relationship with clients and provide the best possible service.

For more information go to http://sterianet.steria.co.uk/peoplepages/iruk/ or email to: [email protected] including the opportunity reference.

F&A

Role Steria Level

Afc Grade

Location No. of Posts

Duration Reference Closing Date

P2P Team Member

8 3 Leeds 1 Full Time

(Permanent) 299886

18 December 2015

Vacancy Overview

This is a fantastic opportunity to become a member of the P2P team and assist in enabling the department to

achieve its strategic objectives.

We are looking for someone with a positive can do attitude who demonstrates an excellent approach to

learning new skills and adapts easily to new techniques and ways of working.

Candidates should ideally possess knowledge of the P2P process and have expert customer service skills.

Key responsibilities of the role include the analysis and follow up of supplier accounts with a debit balance. The follow up of critical legal letters to ensure resolution and regular communication with clients and suppliers to resolve queries.

For more information go to http://sterianet.steria.co.uk/peoplepages/iruk/ or email to: [email protected] including the opportunity reference.

Operations

Role Steria Level

Afc Grade

Location No. of Posts

Duration Reference Closing Date

Project

Manager 5 8A Leeds 5

Secondment opportunity

299859 18 Dec 2015

Vacancy Overview

The NHS SBS business is establishing an exciting programme to modernise and improve a wide range of

operational and business processes. The programme known as the Service Transformation Programme has an

initial phase of initiatives requiring rapid planning and deployment to accelerate the business capability of the

organisation. This programme has the support of both the NHS SBS executive board and key client stakeholders

and is in the long term expected to transform the service our clients provide to the NHS. This initial phase

requires a number of projects managers to plan and control these initial initiatives as part of that programme,

reporting into the STP Programme Manager. The majority of activity is within the F&A business with some in

the Procurement business. The STP will be managed from Tingley, Leeds and the roles will be in the main based

there, but could be undertaken by people working remotely for some of the time.

Job Purpose

To own and deliver projects, ensuring that they conform to customer and NHS SBS time, cost, quality and

revenue specifications and escalate any major issues to STP programme management.

To establish fully enabled business operations capable of supporting the client’s processes and desired business

outcomes. Ensuring that all enablers required are in place, together with their ongoing administration and

maintenance. To stabilise new operations and to hand them over to the agreed operational delivery structure

(BAU).

Main Tasks

Understand business requirements and nuances of the project as they relate to relevant processing

areas, customers and key service offerings.

Develop outline project approaches, detailed project plans, cost budgets and time lines that support

the Sales, Bid and Delivery teams in developing commercially and contractually viable proposals and

assist them in meeting their aims of securing business and meeting customer needs.

Ensure that an assigned project is appropriately constructed with well-defined deliverables and work

packages and that these are delivered in the timeframe and to the cost budget as set out in the bid

approval process and as agreed with the customer.

Work with the Sales, Service Development, Operational, Information Technology, Finance and

Commercial teams to identify and drive the optimum approach and to manage all the commercial

elements of the project to an acceptable financial profile and contractual basis ensuring all parties have

considered and delivered the most efficient and cost appropriate option.

Record and deliver customer’s quality expectations of an entire project and the constituent

deliverables ensuring that realistic project and quality plans are prepared and maintained and that

partners, suppliers and team members all understand are committed to and delver to those

expectations.

Ensure all stakeholders are engaged and remain committed to assigned projects and have complete

and continuing awareness of the project plan, key milestones, progress to date and plans to

completion, providing regular and accurate reports on progress, issues and plans to relevant senior SBS

management and escalating any issues as per defined Escalation Procedures.

Identify, assess and manage risks to the success of the project, raising awareness of risks in a timely

manner to ensure cost-effective and prompt resolution of issues in adherence to SBS’s and/or the

projects Risk Management methods.

Ensure effective stakeholder/client management by actively representing the project team and SBS to

the client, ensuring that relationships are built and maintained throughout the organisation and by

ensuring that effective and agreed project governance processes are implemented.

Monitor costs, timescales, resources used and the performance of team members and suppliers taking

action where these deviate from agreed levels and tolerances and ensuring that SBS managers are

provided with status reports as agreed.

Identify and undertake effective and formal commercial change control procedures with both client

and suppliers where required.

Promote relevant SBS solutions and services at every opportunity identifying new and changed

customer needs and enabling the customer to see the end-to-end capability of the team and so

recognise the benefit of the team.

Provide input to bids and manage projects in accordance with all relevant company processes,

procedures and published best practice, using and championing agreed delivery methodologies and

tools.

Manage the extended project team, agreeing, driving delivery, reviewing and approving work packages,

setting objectives and managing performance so that the team is motivated and encouraged to

develop skills and experience in line with project needs.

Ensure that projects are formally closed and that end of project and lessons learned reviews are

completed in order to ensure that lessons learned are captured and passed to the relevant forum for

action. To establish and agree project acceptance criteria with the relevant Senior Users both Internal and

Client which will be used to confirm achievement of objectives and appropriate sign-off into business as

usual service operations.

To ensure that the project is being managed in accordance with the appropriate methodology or

agreed processes and procedures.

For more information go to http://sterianet.steria.co.uk/peoplepages/iruk/ or email to: [email protected] including the opportunity reference.

Corporate

Role Steria Level

Afc Grade

Location No. of Posts

Duration Reference Closing Date

Project Manager

Business Risk and Assurance

6 6 UK Mobile 1 3 months 299360 4 Dec 2015

Vacancy Overview

Project Management of initiative across NHS SBS. Initial work to be focused on implementation of effective

working practice at Southampton but will need to understand and influence areas across all business locations

and functions.

The candidate Must have understanding of Management Systems (ISO9000 Quality, ISO27000 Security,

ISO22301 Business Continuity). Familiarity with NHS and/or SSCL ways of working

The candidate will be responsible for managing and supporting the implementation of working practices in support of achieving required ISO standards. Will be required to provide guidance for changes to existing policy and process and where appropriate to review and update policy and process and identify techniques for implementation

For more information go to http://sterianet.steria.co.uk/peoplepages/iruk/ or email to: [email protected] including the opportunity reference.

Ops & Quality

Role Steria Level

Afc Grade

Location No. of Posts

Duration Reference Closing Date

Acting Overpayments Team Leader

7 4 Sheffield 1 FTC

(3 Months) 299208

4 December 2015

Vacancy Overview

We are looking for someone to work as Acting Overpayments Team Leader responsible for the delivery of the overpayments service at NHS SBS Sheffield Office. The candidate would be required to have 5 GCSE's at level C or above or equivalent, excellent communication and organisational skills and will be able to work effectively within a team. As well as Sound understanding of PAYE, National Insurance and experience of accurate data entry and validation of financial information.

The role will involve being responsible for the delivery of accurate payments to staff, both weekly and monthly for a defined part of the total payroll, ensuring legislation, Terms & Conditions of Service and other Statutory and Local agreements are processed correctly. Responsible for the completion of a timely and accurate payroll within defined timescales, ensuring confidentiality of staff records at all times. Candidate will be required to deal with both basic and complex queries relating to pay, directly from clients, escalating where appropriate.

The Candidate will be required to work within the guidelines of NHS SBS and Client policies and procedures,

ensuring that Audit requirements are met at all times and deadlines are strictly adhered to. They will need to

ensure the continued smooth and effective running of the section and that all targets are met within defined

deadlines. The role will entail being responsible for maintaining a good working relationship with the internal

and external staff and be able to construct suitable responses to queries from staff, HMRC and other outside

organisations verbal and written.

The role will involve being responsible to in maintaining good working relationships with internal and external

staff. Able to construct suitable responses to queries from staff, HMRC and other outside organisations; verbal

and written. Clearing helpdesk calls daily and ensuring as a team all targets are met in relation to closing calls.

Compliance to NHS SBS procedures to complete checking of the Payroll in a timely manner. Applying new skills

and training to continuously improve personal development and personal effectiveness in the business. Sorting

payslips for delivery. Knowledge of current National and Local Terms and Conditions of Service for NHS Staff.

Ensure that all employees are paid the correct remuneration according to their Terms and Conditions of

employment and within the specified timescales. Maintain control of records. A good working knowledge of

statutory regulations in respect of National and Local deductions from pay. Responsible for dealing effectively

with queries from customers both internal and external; both by telephone and in person at all times conveying

a professional and efficient attitude following customer service standards.

For more information go to http://sterianet.steria.co.uk/peoplepages/iruk/ or email to:

[email protected] including the opportunity reference.

Employment Services

Role Steria Level

Afc Grade

Location No. of Posts

Duration Reference Closing Date

Senior Payroll

Clerk 8 3 Southampton 1 Permanent 299267

4 December 2015

Vacancy Overview

We are looking for someone to work as a senior payroll officer within the NHS SBS site in Southampton. The candidate would be required to have 5 GCSE’s level A-C in English and Math’s or Equivalent, excellent communication and organisational skills and will be able to work effectively within a team. As well as Sound understanding of PAYE, National Insurance and experience of accurate data entry and validation of financial information.

The role will involve being Responsible for the delivery of accurate payments to staff, both weekly and monthly for a defined part of the total payroll, ensuring legislation, Terms & Conditions of Service and other Statutory and Local agreements are processed correctly. Responsible for the completion of a timely and accurate payroll within defined timescales, ensuring confidentiality of staff records at all times. Candidate will be required to deal with both basic and complex queries relating to pay, directly from clients, escalating where appropriate.

The Candidate will be required to work within the guidelines of NHS SBS and Client policies and procedures,

ensuring that Audit requirements are met at all times and deadlines are strictly adhered to. They will need to

ensure the continued smooth and effective running of the section and that all targets are met within defined

deadlines. The role will entail being responsible for maintaining a good working relationship with the internal and

external staff and be able to construct suitable responses to queries from staff, HMRC and other outside

organisations verbal and written.

The role will involve being responsible clearing helpdesk calls daily and ensuring as a team all targets are met in

relation to closing calls, compliance to NHS SBS procedures to complete checking of payroll in a timely manner

and Applying new skills and training to continuously improve personal development and personal effectiveness

in the business.

This role would be suitable for someone who is looking for a career in payroll, who enjoys varied tasks and has

the ability to prioritise and work effectively in a fast paced environment.

For more information go to http://sterianet.steria.co.uk/peoplepages/iruk/ or email to: [email protected] including the opportunity reference.

Employment Services

Role Steria Level

Afc Grade

Location No. of Posts

Duration Reference Closing Date

Process Officer

7 4 Leeds 2 Permanent 299424 11 December

2015

Vacancy Overview

We are looking for the right person to work in the UK based GL Team, Preparing and reviewing Balance Sheet control accounts, ensure all month end reports are produced and sent to clients in accordance with timetables,

prepare and initiate payroll deduction payovers to timetables, prepare and review monthly reconciliation packs sent to clients, analyse and contact clients to agree appropriate data to clear outstanding items, agree monthly action plans and responsibilities with clients, contact groups of clients for monthly calls and preparing fixed asset reconciliations.

The candidate should have an understanding of basic accounting principles, practice and terminology. Good skills with Excel. Good personality and able to interface with other team members and external contacts. Good telephone manner. Analytical and problem solving skills. Good organisational skills.

Candidate will be responsible to prepare and review monthly Interim Reconciliation Packs. Prepare and initiate monthly payroll deduction payovers. Prepare and review monthly Final Reconciliation Packs.

For more information go to http://sterianet.steria.co.uk/peoplepages/iruk/ or email to: [email protected] including the opportunity reference.

Role Steria Level

Afc Grade

Location No. of Posts

Duration Reference Closing Date

Personal Assistant

7 5 Salford/

Wakefield /Holborn

1 Permanent 299456 4 Dec 2015

Vacancy Overview

PA to CFO of NHS Shared Business Services and Shared Services Connected Limited.

The candidate should possess comprehensive and up-to-date knowledge of all relevant office systems and procedures, computer packages and databases. Time management skills and the ability to prioritise a varied workload will be required. The candidate will need to be disciplined to meet defined quality or efficiency standards or to ensure best practice advice is given. The role requires the candidate to possess the skills, knowledge and ability to perform and deliver without day to day supervision. The work involves limited guidance and only general instructions from more senior colleagues. Therefore initiative and judgment are required to address and resolve daily problems. To be able to travel one or two times per month to various NHS SBS, SSCL and Sopra Steria sites.

Candidate will be responsible to provide typical PA and administrative support, applying pc skills and knowledge of company policy, procedures, standards and information. Apply judgements and decision making wherever necessary which enhances the effectiveness of own manager. He/she will be responsible to deal with business and personal information of a highly confidential nature and to assess restrictions and level of disclosure.

For more information go to http://sterianet.steria.co.uk/peoplepages/iruk/ or email to:

[email protected] including the opportunity reference.

Finance

Role Steria Level

Afc Grade

Location No. of Posts

Duration Reference Closing Date

Project

Manager 5 8A Leeds 1 Permanent 299497 4 Dec 2015

Vacancy Overview

In order for NHS SBS to meet its strategic aims it has been recognised that there is currently a gap for project

managers to own and deliver key NHS SBS Projects that are being prioritised. NHS SBS and in particular the F&A

Service have a number of initiatives that need to be scoped, forecast, planned, managed and delivered if it is

going to meet its targets in 2014 and beyond. The role will be principally based on of the NHS Tingley (Leeds)

office but flexibility to travel to other NHS locations, third parties or client sites is required.

The candidate must have Project Management experience and related qualification and implementation/upgrade knowledge of Oracle OBIEE 11G and associated technologies. He/she should have Experience of Business Case Review/Analysis against commercial strategic priorities and ability to influence and negotiate with others and move toward a common vision or goal. Able to work effectively at all levels both internally and where appropriate with clients

The candidate will be responsible to understand business requirements and nuances of the project as they relate to relevant processing areas, customers and key service offerings. Develop outline project approaches, detailed project plans, cost budgets and time lines that support the Sales, Bid and Delivery teams in developing commercially and contractually viable proposals and assist them in meeting their aims of securing business and meeting customer needs. He/she will be responsible for maintaining accountability for any assigned projects and ensure they are appropriately constructed with well-defined deliverables and work packages and that these are delivered in the timeframe and to the cost budget as set out in the business case and as agreed with the customer.

For more information go to http://sterianet.steria.co.uk/peoplepages/iruk/ or email to: [email protected] including the opportunity reference.

F&A

Role Steria Level

Afc Grade

Location No. of Posts

Duration Reference Closing Date

Deputy

Pensions Manager

6 6 Southampton 1 Permanent 299608 4 Dec 2015

Vacancy Overview

We are looking for someone to work as a Deputy Pensions Manager role to support the transition of the pension’s service from Sheffield and Glasgow and growth of existing pension team in Southampton.

The successful candidate must be able to demonstrate expert knowledge and understanding of the NHS Pension Scheme and regulations and able to provide training and support on all aspects on pensions. Experience in managing staff taking responsibility of operational and staff management of the pension’s team to provide a high quality, comprehensive and cost effective Pension service for clients. Attend Client and Operational meetings as necessary and manage the day to day customer relationship between SBS, Clients and their employees.

The Candidate will be responsible to manage the Operational Team in accordance with agreed quality targets,

KPI’s, within the allocated budget; delivering savings and efficiency goals as agreed with the Head of Payroll

and presenting information to large groups of staff and clients.

He/she will be responsible for dealing with performance, feedback, coaching, training and issues in relation to

the Department. Attend and participates in Senior Management and other meetings, providing input and

involvement with decision.

For more information go to http://sterianet.steria.co.uk/peoplepages/iruk/ or email to:

[email protected] including the opportunity reference.

Employment Services

Role Steria Level

Afc Grade

Location No. of Posts

Duration Reference Closing Date

Communications Consultant

6 6 Southampton 1 Permanent 299712 11 December

2015

Vacancy Overview

The Communications Consultant will support the planning, delivery and evaluation of marketing campaign activities for the F&A, Employment Services and Procurement areas of the NHS SBS business. The role sits within the NHS SBS marketing team and reports into the Head of Marketing & Communications.

Candidates will be responsible for planning and delivering strategic and tactical marketing campaigns to support the delivery of NHS SBS’s strategic objectives, work winning activities, client engagement and employee engagement.

This role has a particular focus on supporting work winning campaigns, including the development and delivery of market research, sales literature, direct mail and digital campaigns, press and editorial thought leadership pieces and support with maintenance of areas of The Beehive (intranet) and corporate website, There is also a focus on creating materials to support work winning with the development of case studies, testimonials and the organisation and support of sales visits.

Candidates should be able to demonstrate excellent creative writing skills, together with a good eye for detail. Experience of generating targeted and creative marketing campaigns to a range of stakeholder groups and knowledge of planning, production schedules and working with external agencies is also essential.

Candidates should also be able to manage stakeholder relationships, work flexibly and have experience of multi-tasking across a number of projects in a fast paced environment.

Though based is Southampton, travel to other NHS SBS offices and relevant events is expected as part of the role.

For more information go to http://sterianet.steria.co.uk/peoplepages/iruk/ or email to: [email protected] including the opportunity reference.

Marketing

Role Steria Level

Afc Grade

Location No. of Posts

Duration Reference Closing Date

Business

Development Director

3 n/a UK Mobile 1 Permanent 299690 11 Dec 2015

Vacancy Overview

We are looking to recruit someone to lead the Business Development team within NHS SBS. The Business

Development Director is responsible for the development of the new business pipeline, the accurate

forecasting of new business orders and our strategic engagement with clients, through our newly created

Client Partnership function. The successful candidate will be part of the Executive Management team and will

be responsible for working with our Line of Business Directors to continually develop and implement our

company wide sales strategy.

For more information go to http://sterianet.steria.co.uk/peoplepages/iruk/ or email to: [email protected] including the opportunity reference.

Business Development

Role Steria Level

Afc Grade

Location No. of Posts

Duration Reference Closing Date

Customer Helpdesk

Team Member

8 3 Bristol 1 Permanent 299532 11 Dec 2015

Vacancy Overview

We are looking for someone to work in a busy contact center environment providing an optimum service to NHS Suppliers. The candidate would be required to have good education to GCSE level or equivalent including Math’s and English. Good keyboard/computer skills with experience in working with multiple applications and customer service.

Candidate will be responsible for acting as initial point of contact for invoicing and payment queries resolving queries competently and effectively where possible. Providing clear and precise information where queries are handed off to their departments.

For more information go to http://sterianet.steria.co.uk/peoplepages/iruk/ or email to: [email protected] including the opportunity reference.

Employment Services

Role Steria Level

Afc Grade

Location No. of Posts

Duration Reference Closing Date

Project Leader

6 7 Leeds 1 Permanent 299497 4 Dec 2015

Vacancy Overview

There is a need for a Project Leader to fill a role of delivering a number of small to medium projects that

contribute to the NHS SBS Strategic Aims. The role will be principally based out of the NHS Tingley (Leeds) office

but flexibility to travel to other NHS locations, third parties or client sites is required.

The candidate must have Project experience and related qualification e.g. Prince2, Agile would be advantageous. Familiarity with the IT Development lifecycle and able to plan, organise and manage both self and others.

He/she should essentially have knowledge of Oracle Enterprise Solutions especially in relation to (P2P, O2C, A2R, Procurement, HR). Knowledge of Enterprise IT systems including middleware, reporting and interfaces would also be beneficial.

The candidate will be responsible for scope of the project as it relate to relevant processing areas, customers and key service offerings is recorded and agreed. Ensure that all projects are appropriately constructed and delivered in the timeframe agreed with customers and business stakeholders. He/she will be responsible for ensure all stakeholders are engaged and remain committed to assigned projects and have complete and continuing awareness of the project plan, key milestones, progress to date and plans to completion, providing regular and accurate highlight reports on progress, issues and escalating any issues in a timely and appropriate manor.

For more information go to http://sterianet.steria.co.uk/peoplepages/iruk/ or email to: [email protected] including the opportunity reference.

F&A

Role Steria Level

Afc Grade

Location No. of Posts

Duration Reference Closing Date

Payroll Team

Leader 7 5 Southampton 3 Permanent 299210 4 Dec 2015

Vacancy Overview

We are looking for someone to work as a payroll Team Leader within the NHS SBS site in Southampton. To be the first line manager within the department delivering timely and accurate payments to employees. To support, mentor and motivate the staff as an experienced team member, supporting the Payroll Supervisor. To process all transactions within contractual time scales, following procedures, ensuring audit trails are maintained and spot checked for compliance. Delivering good customer service and the required results to support KPI’s by maintaining and standardising the following responsibilities, in support of all Clients within NHS SBS. Dealing with highly sensitive and confidential personal information. Ensure compliance to external and internal audit requirements

The candidate would be required to provides and receives complex and contentious information (orally, in writing and electronically) from colleagues, managers and customers where there may be barriers to understanding and on occasions where persuasive negotiation or influencing skills are required. Answers complex enquiries received, prioritising customer requests and achieving issue resolution through discussion requiring influencing skills and Communicates points for escalation to the Payroll Supervisor, clearly articulating the issues and proposes solutions

The Candidate will be responsible to determine where necessary the priorities of the Team to ensure all post

received into the section is appropriately actioned, bringing any urgent, confidential information to the

attention of the Payroll Supervisor and Responsible for dealing effectively with queries from customers both

internal and external, both by telephone or in person, at all times conveying a professional and efficient

attitude and pass any contentious calls to the Payroll Supervisor, whilst adhering to NHS SBS and Client policies

and procedures. He/she will be responsible for ensuring all alterations to staff records and entitlement are

appropriately validated within the team and ensure all manual payments are calculated correctly and that

these payments are processed for payment

For more information go to http://sterianet.steria.co.uk/peoplepages/iruk/ or email to: [email protected] including the opportunity reference.

Employment Services

Role Steria Level

Afc Grade

Location No. of Posts

Duration Reference Closing Date

Commercial Officer

7 5 Leeds 1 Permanent 299103 4 December

2015

Vacancy Overview

We are looking for the Commercial Officer required within the NHS Shared Business Service Commercial team.

The candidate should have Good commercial awareness, strong analytical skills and the ability to work with a high degree of accuracy, numerically competent, ability to drive process improvements, good communication skills and the ability to present to stakeholders at all levels of the organisational, excellent MS Office skills (particularly Excel),

Candidate will be responsible to work within the NHS SBS Commercial Office supporting the day-to-day management of NHS SBS' customer contracts. Handling commercial and contractual queries, drafting and

processing of commercial documents including contract change notes and minor works orders, monitor the operation and accuracy of financial controls, reporting and billing, providing advice to colleagues on the requirements of specified commercial processes, executing or support the execution of other commercial processes as specified by the Commercial Manager.

For more information go to http://sterianet.steria.co.uk/peoplepages/iruk/ or email to: [email protected] including the opportunity reference.

Finance

Role Steria Level

Afc Grade

Location No. of Posts

Duration Reference Closing Date

Deputy Payroll and

Pensions Manager

6 7 Southampton 1 Permanent 299212 4 December

2015

Vacancy Overview

We are looking for someone to work as a payroll Team Leader within the NHS SBS site in Southampton. Take responsibility of operational and staff management of the Payroll and Pensions team. Work with the Senior Operational Payroll Manager to develop the operational team to provide a high quality, comprehensive and cost effective service for clients. Ensure procedures and controls are in place to enable provision of an accurate payroll that meets the required deadline. In the absence of the Senior Operational Payroll and Pensions Manager, manage system issues including investigating and advising on enquiries arising from changes to pay terms and conditions; the NHS and Group Pension Scheme, EU and UK legislation and other structural changes to organisation pay structures. Provide continuous improvements and incident management reports to the Senior Operational Payroll and Pensions Manager. Update systems for Pay Awards and changes to employees’ allowances and deductions and any other legislative changes. Ensure compliance with all statutory payroll and pension regulations and employment terms and conditions. Be responsible for monthly payroll reconciliations within statutory timeframes to avoid penalty payments being applied. The Deputy Operational Payroll and Pensions Manager will be expected to adjust to significant and sudden variations in workload. The Deputy Operational Payroll and Pensions Manager will be expected to resolve highly complex sensitive complaints and escalations. This will require high-level skills of tact and diplomacy and the ability to manage demanding and stressful situations. The Deputy Operational Payroll and Pensions Manager will often act without reference to the Senior Operational Payroll Manager and is given the freedom to achieve objectives/timescales in his/her own way, working within broad professional policies.

The candidate would be required to provides and receives complex and contentious information (orally, in writing and electronically) from colleagues, managers and customers where there may be barriers to understanding and on occasions where persuasive negotiation or influencing skills are required. Answers complex enquiries received, prioritising customer requests and achieving issue resolution through discussion requiring influencing skills and Communicates points for escalation to the Payroll Supervisor, clearly articulating the issues and proposes solutions

The Candidate will be responsible to determine where necessary the priorities of the Team to ensure all post

received into the section is appropriately actioned, bringing any urgent, confidential information to the

attention of the Payroll Supervisor and Responsible for dealing effectively with queries from customers both

internal and external, both by telephone or in person, at all times conveying a professional and efficient

attitude and pass any contentious calls to the Payroll Supervisor, whilst adhering to NHS SBS and Client policies

and procedures. He/she will be responsible for ensuring all alterations to staff records and entitlement are

appropriately validated within the team and ensure all manual payments are calculated correctly and that

these payments are processed for payment

For more information go to http://sterianet.steria.co.uk/peoplepages/iruk/ or email to:

[email protected] including the opportunity reference.

Employment Services

Role Steria Level

Afc Grade

Location No. of Posts

Duration Reference Closing Date

IT Project Support

Team Member

6 6 Leeds 1 Permanent 298701 4 December 2015

Vacancy Overview

The Project Support Team Member will work closely with the Service Quality and Client Support Team to

support projects and service improvement initiatives. The role requires candidates to define project tasks

required and ensure they are carried out to agreed timescales. The successful candidate will be expected to

support our customers in addition to liaising with client facing teams to ensure service improvements that will

ultimately improve client satisfaction. It is intended that the role holder will become a functional BI Subject

Matter Expert, who can understand how clients use Business Intelligence and support SBS in improving it to

meet client’s requirements.

The candidate Must be a good team player, Strong customer service skills and Effective communication skills

and an ability to communicate in a confident manner. He/she should have Project management skills and Have

the motivation to take ownership of problems to improve the service we provide

The candidate will be responsible for to work with Service Quality Team to proactively identify service improvements and implements accordingly and work with Service Quality Team to proactively prevent the occurrence of incidents, initiate problem solving sessions to identify opportunities, Identify tasks required to deliver a project and coordinate amongst resources, reporting to team leader on progress. He/she will be required Support Service Delivery Managers in the management of Year End processes including management of plans, risks and issues and support the teams to ensure changes and fixes are introduced safely and robustly to protect the systems.

For more information go to http://sterianet.steria.co.uk/peoplepages/iruk/ or email to: [email protected] including the opportunity reference.

F&A

To view details of open opportunities in the wider Steria group, see link:

http://portal.corp.sopra/hr/HR_UK_SG/home/Pages/default.aspx