Tutoring Services Real Time Online Tutoring The CWI Way Gayla Huskey Manager, Tutoring Services Scott Barron Supervisor, Tutoring Services PTE Coordinator.

Tutoring Services

Real Time Online TutoringThe CWI Way

Gayla HuskeyManager, Tutoring Services

Scott BarronSupervisor, Tutoring Services

PTE Coordinator

Pamela JohnstonTutor

Tutoring ServicesCWI Core Value

• Innovating for the 21st Century

• Why Online and In-House?////

Online Writing TutoringSynchronous/Asynchronous Options

The Email ConsultationBenefits

Among our online options, this is most popular

Students like receiving written/electronic feedback to refer to at any time

With school email accounts, it’s easy to use

Students have option to respond to us with questions, clarification, or gratitude.

Challenges Not as collaborative as f2f Tutors work with just the text and not

the person Time constraints Text communication limitations Not instantaneous

Synchronous Online Consultations

Platform offered through MYWCONLINE scheduling website

Available to online degree students.

Provides an option for remote students

You will need: Reliable internet access Reliable browsers (ex.

Firefox, Chrome, Safari) Webcam with

microphone or headset A consultant who is

comfortable and trained in using the technology

https://cwidaho.mywconline.com/

What Makes Up the Online Platform?

Location Selection: “Online”

Start online consultation in pop-up window

Synchronous Online OptionBenefits

The student/tutor both present

Collaborative discussion can take place

Nonverbal cues and possibility for personal connection

Text chat available

Drawing/Highlighting features

Can review consultation later

Challenges Technological difficulties Dependent on user proficiency Equipment requirements Browser compatibility/internet

connection Whiteboard messes with format Might be easier for editing to

take place

Looking Forward

Asynchronous methods most popular and preferred We continue to pursue synchronous methods for its potential to

help students in online programs Synchronous methods require more equipment/technology

than our asynchronous method

Tutoring Services

Synchronous Online Tutoring

Tutoring ServicesBlackboard Collaborate

• Positives– Time flexibility– Hardware support– Learning curve– Available platform for students– Tutoring Services course site– Staff support

• Challenges– Time flexibility– Hardware support– Learning curve– Motivation– Online experience– Tablet/Smartphone limitations

Tutoring ServicesTarget Audience

• Online students– Distance-enrolled– Course compatible

• Hybrid & regular students– Course compatible– Group sessions– Individual sessions

• Second semester and beyond– Consultation interview

Tutoring ServicesCollaboration Sessions

• Content/Concept Reinforcement• Question and Answer• Tutor-facilitated Study Groups• Peer-facilitated Study Groups• Individualized Sessions• Study Skills Reinforcement• Open Forum Discussions

Tutoring ServicesCWI Courses

• General Education– Communications– Spanish– Math

• 108 through 147

– History– Philosophy– Sociology– Psychology– Geography– Geology

• Professional Technical– Business Math– Business English– Applied Communications– CISCO/Networking– Marketing– Drafting– Computer Applications

Tutoring Services

Critical Thinking ChallengesOnline Environment

• Lack of Face to Face communication• Working independently – more vocal• Lack of nonverbal cues• Threaded discussions

– In-depth interactions• Additional thought, investigation, research

– Understand goal of discussion/relevance to course– Recognize key concepts of lessons– Listen to others– Take turns/share work– Respect each other’s ideas– Follow up after discussion completed

Tutoring ServicesFinal Online Strategies

• Confirm technology requirements• Connect with instructors/tutors early• Develop time management/study strategies• Make most of online discussions• Stay organized• Have a consistent workspace• Use it or lose it

Tutoring ServicesCollaboration - Connect

Blackboard Collaborate

Tutoring Services

Tutoring Services

A person who never made a mistake never tried anything new. Albert Einstein

Questions/Discussion

Tutoring Services

Implications for the future?