THE SHIFT Customer Engagement and Marketing in the Age of Me Media
May 12, 2015
THE SHIFTCustomer Engagement and Marketing
in the Age of Me Media
The Push…
The Shift…
The New Rules of Engagement
Today It’s About Me Media
• “Inbound” vs. “Outbound”
• Trust vs. Doubt
• Permission vs. Interruption
• On Their Terms…Not Yours
1. Find A Problem Worth Solving
2. Solve Problems Unsolicited
3. Connect A Tribe
4. Lead A Movement
5. Listen, Learn & Change
5 Gears To Gaining TrueCustomer Engagement
3.Leverage your network for important biz decisions
1.Bridge between valuable face-to-face biz conversations
2.Help…don’t sell!
“Too many organizations care about numbers, not fans… true leaders have figured out that the real win is in turning a casual fan into a true one.”
Seth Godin
“Brand Journalism is the creation of Web content—videos, blog posts, photos, charts, graphs, essays, ebooks, white papers—that deliver value to your marketplace and serve to position your organization as one worthy of doing business with.”
David Meerman Scott
Are You Ready?
Matt Batt
www.pipelinemediarelations.com