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2013/SOM3/HRDWG/014 Agenda Item:Techical 6
TTQS Makes Our Training More Effective
Purpose: Information Submitted by: Chinese Taipei
35th Human Resources Development Working Group Meeting
Medan, Indonesia 24-26 June 2013
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Maggie WeiHuman Resource Senior Manager
Shihlin Electric & Engineering CorporationJune 23 & 24,
2013, Medan, Indonesia
Chinese Taipei
TTQS Makes Our Training More Effective
HRD-PPP & CBN 35th APECHRDWGMedan, Indonesia
Excellent HRD Enterprise
About SEEC
TTQS implementation
Benefits of TTQS implementation
Agenda
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Incorporated: 1955Capital Funds NT$5,200 MillionRevenueNT$23,500
Million by 2012Employees Chinese Taipei1680China1860Vietnam
425Distribution Network :15 sales subsidiaries worldwideMain
Products Automobile Equipment products, Heavy Electric products,
Breaker & Switchgear products, Factory Automation Control
products, Industrial Equipment products, and Digital products
(agency sales).TCPMitsubishiMitsubaDiamondCustomersGE Siemens
BMWPolarisBRPTDSTPC CMOTSMCMetroChina MotorFord KYMCO SYM
NissanMazda Luxgen HyundaiHondaPower company....
Company Profile
SEEC Organization
Chairman
COO
Internal Audit
COO office
Legal
Human Resource
Finance
IT
Operations
Automobile Equipment
Integration of Power System
Breaker & Switchgear
Factory Automation Equipment
Digital Products Solution
Worldwide Sales & Marketing
Business Development
Quality & Reliability
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Shihlin Breakers & FA FactoryLand Size: 59,500 mEmployees:
399 (B) + 171 (FA)
2m
2m
MCCB, ELCB, MCB, Contactors,
FA, PLC, Sensors
Power Transformers,
CRT, Switchgear,
Shihlin Heavy Electric FactoryLand Size: 130,800 mEmployees:
399
Shihlin Auto-electric FactoryLand Size: 26,600 mEmployees:
400
Auto & Motorcycle Electric parts
ISO-Certified and TPM Manufacturing Factories
Manufacturing Sector
China (8)Changzhou Shihlin Electric, Wuxi Rotor, Fuzhou Shihlin
Electric, Changzhou Mitsubishi-Shihlin Electric, Xiamen Shihlin
Electric, Suzhou ShihlinElectric, Shihlin (Suzhou) Switch.,
Mitsuba Shihlin Electric (WuHan)
Viet Nam (2) Viet Nam Shihlin Electric
Distribution Network
Chinese Taipei, China , North America , AustPhilippines (15
sales subsidiaries and over 100 distribution partners
worldwide)
Worldwide Sales Subsidiaries & Distribution
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Electric & Engineering Total Services
Worldwide Customers
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Technical Quality Accomplishment
Recognized by Stakeholder
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Strong Results
NT$ Million
2007 2008 2009 2010 2011 2012
A comprehensive and systematic mechanism
Reasons for Implementing TTQS
International Enterprise
CorporateSocial
Responsibility
EnhanceBusiness
PerformanceHuman Capital Development
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training hours
number of proposals
training expense
revenue
Continuous Improvement
2012
(Number )(Growth rate )
2007
Awareness Implementing
Outside Environment Electrical trends Industry status
Material fluctuations Supply and demand
Need AssessmentBG Strategic
Business Plan Skills Evaluation
competency analysisEmployee Satisfaction Survey
MissionContinuous improvement in offering products and services
for worldwide
customers and stakeholders
SEECVision
StrategicShort, Median,
Long terms
Carrying out systemized
designs
P
DD
RO Plan
DesignDo
Review
Outcome
Use the comprehensive and systematic mechanism into our HRD
system.
SEEC HRD system
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Management and Visions ConnectionDiscuss and confirm the short,
median and long terms business plan & strategy annually.
Implement our training process and connect it .
Under the leadership of COO and HR Head, there are 12 members
from different functions (Manufacture, R & D, QC, ESH, Sales,
IT and Finance). Stakeholder work together to make sure all the
training effectiveness.
SEEC Training Committee
Training Committee Organization Stakeholder involve inall
training activities
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Comprehensive and Systematic GuidebookTraining Road Map
Mandatory Training PlanSOP HRD Implementation
GAP AssessmentJD Analysis Skill Assessment
Competency Evaluation Management Evaluation
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AchieveEffectiveness
CompetitiveAdvantage
Business goals
Manufacture , R & D , QC, Sales, ESH, Finance,
Management
Training System
OJTprofessional
skills
OFFJTMandatory /
Functional
SD & GTIDP Program
LanguageIT Skills
On-line Training
ProjectOverseas training
SeminarsInstructor TrainingTrain-the-TrainerPipeline
Training
Academic training
Management CompetenceLeading multinational
Team Building
Change Leadership
Strategy formulation
Core CompetenceCustomer oriented
Achievement oriented
Innovation and change
Teamwork
Implementing Training Activities
Mobile Learning
Learning System
Internal Publications Sharing
Self-made Videos
Creative Training
Diversity Sharing
KM System
Improving Learning Transfer & Sharing
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ThemeGallery is a Design Digital
Content & Contents mall developed by
Guild Design Inc.
2.Description of the companys sub contents
1.Description of the companys sub contents
Import Process Export Outcome
L1Reaction
Training Satisfaction
Participation rate
Discussion participation
L2Learning
Paper Exam
Online Exam
Oral Test
Operation Test
Learning Report
L3Behavior
Assessment by Manager
Proposals forImprovement
Action Plan
L4Results
No of patentsReduce the cost of failure / inventories Operating
profit
No of Professional Certification
Turnover rate
Overall EffectivenessEmployee retention
Quality improvementCustomer satisfaction
Profit increaseMeet strategiesAnnual profit
National certificationand RecognitionPositive media
coverage
Diversity Completeness
Executing Training Evaluation
Implement the quality improvement trainig during 5 years and the
Cost of Quality Failure was lowering 9%.
Training Results
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AGPPM
Training Results
The Defect Rate was lowering 126ppm during 5 years.
Training ResultsImplement the warehouse management trainig
during 5 years and the Cost of Inventories was lowering 1.9%.
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Training ResultsImplement the sales and customer service trainig
during 4 years and the Customer Satisfaction Rate was improving
2.6%.
Implement the R&D trainig and knowedge sharing activities
during 6 years and The Total Amount of Patent was increasing to
206.
Training Results
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2010 2011 2012 2010 2011 2012
Training ResultsTotal Contributions of 1th Grade Proposal for
improvement was growing 42% and Personal Contributions of Proposal
was growing 46% during these 3 years.
Training ResultsPerformance Indicators 2007~2012 Actual
results
Average Training Hours Growing14%Invested Training Amount
Growing 5%
Number of 1th Grade Proposal Growing 38%Total Contributions of
Proposal Growing 42%
Personal Contributions of Proposal Growing 46.5%Defect Rate
Lowering 126ppm
Cost of Quality Failure Lowering 9%Cost of Inventories Lowering
1.9%
Customer Satisfaction Rate Improving 2.6%Average Employee
Satisfaction Rate Improving 5%
Average Employee turnover Rate 4.2%Overseas Sales Growing
117%Overall revenue Growing 25%
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Excellent HRD Enterprise
Conclusion
Sometime training is not the best solution, some performance
gaps can be reduced or eliminated through other management
solutions.
TTQS is a good mechanism which can help us to develop our human
capital and fulfill the goals of our organization.
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Thank YouFor Your Attention