98 TTQS* * * /(TTQS) 500 Sony EricssonSOGO… * * TTQS TTQS 98TTQS30% * * * PDDRO PDDRO REVIEW TTQS L1 L3 () L2 L4 () / / // 1. 2. 3. 4. TTQS - * * 2 3 4 5 4.0 1718190 TTQS TTQS TTQS * * TTQS(1/5) TTQS(2/5) TTQS(3/5) TTQS(4/5) TTQS(5/5) ROI TTQS-(1) 3.PDDRO TTQS-(2) TTQS-(3) (Design) 7. … 9. () TTQS-(4) TTQS-(5) 16. TTQS-(6) 17a 0 1 2 / 3 17b 0 1 2 3 17c 17d TTQS-(7) TTQS-(8) TTQS Plan * * * * * * * * SAP(SAP) T5T1T2T4/W1W2W4W5W6W11 (//) S9S1S4O4S8 S6O5 * SWOT (O) 1, 2 3 4 S1S2S3S4O1– S2O2 W2O3 S2O1O2 S2S4O4 (T) Plan-1. 1-1 XX * * * * * * * * 30 15 * () () * * * / () ISO10015 P-D-D-R-O P 1 2 3 4 5 6 D 7 8 9 10 11 D 12 13 14 R 15 16 O 17 18 19 Plan Design Do Review Outcome 4. TTQS Plan Design Do Review Outcome 4. TTQS Plan Design Do Review Outcome 4. TTQS REVIEW Plan // / : … Level 1 * * * 1. 2. 3. 4. 25670 75 1. 2. 3. 4106 4120 482 5122 8240 * 1. 2. * 3. * () 4. L1L5 * * * 5. * 6. * 1. 2. 1. 2. 3. 8 3 4 5 8 6 8 9 1. 2. * * TTQS Design * * * (Competency) USIAMcClellandUSIA 1973McClellandDavid BerlewMcBer * * * * Traits Spencer Spencer & Spencer (1993) “Competence at Work”“” knowledgeskill 1. 2. 3. 4. * -- -- -- -- -- -- -- TTQS // * 1. 2.”” 3. 4. 1. 2. 3. 4. 5. * * * * ADDIE-Analysis ADDIE-Design Development 9. 10. ADDIE-Implementation * * * Plan Design Do Review Outcome 8. * * * * * * * * * *