TruVizion Features for DOCSIS Diagnostics

About TruVizion

TruVizion provides a wealth of

information to help cable operators

find and troubleshoot subscriber

issues and cable plant problems

more quickly and economically

than ever before.

Easy Customer Search

Easily find subscriber

modems by:

• Customer name

• Phone number

• Street address

• MAC or IP address

of the cable modem

or any device

attached to the

modem.

Complete Modem Diagnostics

See on a single page

real-time statistics about

a modem’s health,

including Power Levels,

SNR and Codeword

Errors.

On the same screen, view

a summary of key port-

level statistics to help

determine if a problem is

only in the home, or more

widespread.

Advanced Mapping

One click gives you

access to TruVizion’s

Interactive Mapping.

View all modems on the

CMTS, on a port or those

that are experiencing

similar issues.

Filter map results by:

• Node

• Active Leg

• RF Alert

• Offline Status

• Modem Vendor and Model

Historical RF Analysis

Drill into view RF stats

for a particular modem.

Watch as they stream

live or select 90 days of

historical data.

Compare RF levels with

the five geographically

closest modems with one

click.

Customize further by

selecting other nearby

modems to compare.

VoIP Diagnostics

For customers with a

VoIP account, view the

Line Status, Battery

State/Charge and MOS

scores all on a single

screen.

Drill in for additional RF

statistics on the last 10

calls, or run a Loop

Diagnostics test with two

clicks.

Wi-Fi Diagnostics

Click the Wi-Fi tab to

see the stats from

supported CPE devices

that have an embedded

Wi-Fi access point

Improve troubleshooting

by clearly seeing which

customer wireless

devices are struggling

to maintain a connection

Port-level Diagnostics

View up to 90 days of

historical data on any

upstream or downstream

channel, including Modem

Status, RF Levels, Average

Upstream SNR, Bandwidth

and Codeword errors.

Map modems on an upstream

channel with one click.

Click and drag on any charts

to drill in further. All other

charts automatically adjust to

the new timeframe for easy

comparison.

CMTS Diagnostics & Reports

View a summary of

statistics on the health of

the CMTS, including

Modem Status,

out-of-spec RF Stats,

Average Upstream SNR,

Bandwidth Utilization and

Codeword Errors.

Color-coded bars clearly

identify critical areas so

cable engineers can

quickly see the highest

priority issues.

CMTS Diagnostics & Reports

Drill in to view a

comprehensive RF-

Level report showing

subscribers who are

experiencing similar

problems.

Reports can be printed or

saved and you can even

map the modems that

appear on the report with

a single click.

CMTS Diagnostics & Reports

Drill in to see a report of

Current Bandwidth Use

and Historical Usage

from the last 60 days up

to the last 15 minutes.

Easily sort the report by

heading, and with one

click change the output

from the amount of data

transferred to the

percentages of data

transferred.

CMTS Diagnostics & Reports

View an Offline Modem

report to quickly

pinpoint modems that

are struggling to stay

online.

Save or print the report

and easily map the

modems that appear

on the report with one

click.

Codeword Error Reports

See a summary of

correctable and

uncorrectable

codeword errors on the

CMTS screen.

Drill in to see a detailed

report of modems that

make up the summary.

Click the View-Map link

to map those modems.

Post-Installation Report

View a daily snapshot of

new modems installed

that were in an alert

condition at the end of

that day.

This enables operators

to have a record of

those modems that were

out of spec after

installation.

Bandwidth Drill-In

Allows providers to view

a graphical display of a

subscriber's upstream

and downstream data

transfer over the last 24

hours, which is useful

when troubleshooting a

customer whose issue

may be related to high

bandwidth use.

TechVizion Mobile Application

View current status and

diagnostic data for any cable

modem or EMTA from any

location.

Chart historical RF data for any

device. Compare with 5 closest

modems.

Compatible with Android

phones and tablets, iPhones

and iPads.

TruVizion in Action: Intelligently Resolve Customer Issues

“We saw an immediate drop of

30% in our average talk time using

TruVizion, plus we can quickly

identify on the same screen if

other subscribers on that port

would be experiencing similar

problems.”

Jason Young

VP Support Services

• Reduce hold times and

support costs by resolving

subscriber issues faster.

• Prevent new calls by

identifying issues that are

likely affecting multiple

subscribers.

TruVizion in Action: Recover from Outages More Quickly

“We had a storm outage the

other day and we were able to

pinpoint where an amp was

down before our crew ever left

the building. A great money and

time saver.”

Jeff Cracraft

Vice President

Limestone Cablevision

• Reduce costs and improve

efficiency by directing staff

to the source of the

problem.

• Increase customer

satisfaction by restoring

service quickly.

TruVizion in Action: Diagnose & Correct Systematic Problems

“TruVizion is like having 100 or

more guys in the field with a

meter continuously checking

modem levels.”

Nate Stroh

Network Administrator

Sjoberg’s Cable

• Access historical modem

and port data to track

down intermittent issues.

• Identify and execute

network improvements to

boost performance and

customer satisfaction.

TruVizion in Action: Efficiently Manage Field Resources

“With the live data, historical

reporting and mapping that are

available in TruVizion, we don’t

have to send our techs out in the

field to chase down problems.”

Tony Ashcraft

Manager

Crestview Cable

• Increase efficiency by

diagnosing issues from

the office.

• Reduce truck rolls and

time spent in the field by

determining when and

where resources are

needed most.