SOLUTION TRANSFORMING THE WAY THE WORLD WORKS Trimble PULSE - Remote Expert A/R Powered Collaboration Boost Efficiency and Improve First-Time Fix Rates Trimble PULSE ® Remote Expert is an augmented reality collaboration tool which improves the productivity of field service technicians by connecting them with subject matter experts via video, audio and spatial markup in real-time. With Trimble PULSE organizations can provide troubleshooting guidance and expertise by connecting support experts with technicians in the field. Using a easy to use mobile app, technicians are able to get detailed instructions and guidance to help resolve issues quickly which will improve first time fix rates and workforce productivity. Trimble PULSE Remote Expert enables businesses across a range of industries, including construction, agriculture, telecommunications and utilities to optimize service workflows. The ability to perform time-critical jobs thoroughly, quickly and first time around, by obtaining the right information from the correct source, is invaluable. What’s more, problems of an ageing or less skilled workforce can be addressed, head on. Experts can record repairs performed on equipment and store videos in an easy access library, which can then be used as a reference whilst on the job. Benefits Improve knowledge retention by sharing recordings of troubleshooting sessions Increase first time fix rate by troubleshooting and diagnosing issues in the field Improve knowledge retention by storing previously recorded media Deliver proof of service by capturing completed job details Improve collaboration by providing a simple dedicated connectivity application