Welcome to the July 2013 edition of Tricor Roots InTouch. This Newsletter is aimed at keeping our Clients, Partners & Associates updated on what is happening in the world of Enterprise Governance. In this month’s edition, we look at one of the key elements of Risk Management – having a structured Incident Reporting process as a feedback mechanism on risk occurrence and impact. The key questions to be asked is whether 1. The need for Incident Reporting Incident reports are one of the most important forms of documentation for a corporation to employ in their day to day operations for a multitude of reasons. Whether reporting an instance of employee injury, property damage, improper conduct, security breach, fraud or other reasons, it is increasingly important for a corporation to keep an effective Incident reporting process. Some of the key benefits include: a. Provide valuable feedback to risk assessments. One of the primary challenges is that risks may be assessed on an overly optimistic basis. Having effective Incident reporting enables risks to be objectively tracked for occurrence and impact. b. Avoiding unnecessary fines and claims where there is appropriate documentation in place, along with mitigation plans. This is particularly important if incident reporting is regulated, such as in the case of Medical Care providers. MALAYSIA July 2013 Tricor Roots InTouch Newsletter The Business Enablers Member of Tricor and The Bank of East Asia Group Tricor Roots Consulting Sdn Bhd Organizations need an incident reporting process, and to what extent it is required. We hope you enjoy this Newsletter, and as always, please do not hesitate to contact us should you have any queries. We love to hear from you. Your Trusted Consultant, Tricor Roots Consulting Executive Team
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Welcome to the July 2013 edition of Tricor Roots InTouch. This Newsletter is aimed at keeping our Clients, Partners & Associates updated on what is happening in the world of Enterprise Governance.
In this month’s edition, we look at one of the key elements of Risk Management – having a structured Incident Reporting process as a feedback mechanism on risk occurrence and impact. The key questions to be asked is whether
1. The need for Incident Reporting
Incident reports are one of the most important forms of documentation for a corporation to employ in their
day to day operations for a multitude of reasons. Whether reporting an instance of employee injury, property
damage, improper conduct, security breach, fraud or other reasons, it is increasingly important for a
corporation to keep an effective Incident reporting process. Some of the key benefits include:
a. Provide valuable feedback to risk assessments. One of the primary challenges is that risks may be assessed on an overly optimistic basis. Having effective Incident reporting enables risks to be objectively tracked for occurrence and impact.
b. Avoiding unnecessary fines and claims where there is appropriate documentation in place, along with mitigation plans. This is particularly important if incident reporting is regulated, such as in the case of Medical Care providers.
MALAYSIAJuly 2013
Tricor Roots InTouch Newsletter
The Business Enablers
Member of Tricor and The Bank of East Asia Group
Tricor Roots Consulting Sdn Bhd
Organizations need an incident reporting process, and to what extent it is required.
We hope you enjoy this Newsletter, and as always, please do not hesitate to contact us should you have any queries. We love to hear from you.
Your Trusted Consultant,
Tricor Roots Consulting Executive Team
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Tricor Roots Newsletter July 2013.ai 1 09/07/2013 17:36:35
c. Captures intelligence for Prevention Strategies – this includes identifying gaps in the existing business processes and provide opportunities for improvements in efficiency and quality
The challenge for Organizations is providing an efficient mechanism by which Incidences are reported
without being seen or felt as a burden to the employees. For this to work there must be a number of
strategies in place which includes efficient reporting channels (including technology) for simple and efficient
reporting of incidences. Critically, incidences must lead to feedback and improvement over time.
2. AirAsia, winner of the Skytrax World’s Best and Asia’s Best Low Cost Airline for five consecutive year, selects Q-RADAR to automate and enhance the Risk Management & Business Continuity Management Process.
2 Tricor Roots InTouch Newsletter • July 2013
As part of its journey for excellence in Enterprise Risk
Management & Business Continuity Management, AirAsia has
selected the Q-RADAR system from Tricor Roots Consulting to
automate and enhance its Risk Management & Business
Continuity Management Framework. A critical element of the
engagement is to implement a flexible system to identify,
monitor & manage key strategic risks across the Group, whilst
providing flexibility to consistently identify new opportunities.
In addition, having a dynamic and easily accessible Business
Continuity Management process with effective Business Impact
Analysis (BIA) and Business Continuity Plans (BCPs) is an
essential element in running the World’s Best Low Cost Airline.