Page 1 Recording of this session via any media type is strictly prohibited. Page 1 Transportation Company Delivers through a BBS Process Steve Vaughn, Global H&S Manager UPS (Retired) Kay Parker Paul, Technical Director Liberty Mutual Insurance
Transportation Company Delivers through a BBS Process
Jun 20, 2015
Remember when transportation safety programs consisted primarily of safety committee members conducting stealth observations? Learn how a major delivery company with more than 350,000 employees and 2,400 safety committees in the United States dragged its safety program out of the Dark Ages and into the light of a behavior-based safety (BBS) program. Observe the clear benefits of instituting a behavior-based observation and feedback process used by both management and hourly employees. Discuss how the process has evolved and the challenges were overcome. Learn how your safety committees can build job-specific observation forms and your observers be trained to develop a critical eye and provide useful feedback. Find out how to collect important safety data and use it to support your crash- and injury-reduction plans.
Learning Objective:
-Adopt techniques to analyze safety data.
-Determine how to provide and track meaningful safety feedback for managers and employees.
-Assemble training exercises, observation forms, percent-safe reports and forms used to track the overall BBS process.
Learning Objective:
-Adopt techniques to analyze safety data.
-Determine how to provide and track meaningful safety feedback for managers and employees.
-Assemble training exercises, observation forms, percent-safe reports and forms used to track the overall BBS process.
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Transcript
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Page 1
Transportation Company Delivers through a BBS Process
Steve Vaughn, Global H&S ManagerUPS (Retired)
Kay Parker Paul, Technical DirectorLiberty Mutual Insurance
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• Steve VaughnUPS - Global Health & Safety (Retired)38 Years of ServiceComprehensive Health & Safety Process Employee Injury Prevention
• Kay Parker Paul, MSPH, CPE, CSPRisk Consulting Technical DirectorLiberty Mutual Insurance21 Years Consulting Service – BBS, Ergonomics, Manual Material Handling
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What to Expect
• Adopt techniques to analyze loss data• Learn to develop a customized behavior
based safety process• Learn how to provide and track meaningful
feedback for managers and employees• Adopt methods to measure the quality of the
feedback
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Purpose of this SessionExplore the history of the company’s Observation
Process within their Health & Safety Process structure.
Review the safety committee members involvement in:• Analyzing loss trends and developing observation forms,• Using observation data to develop action plans,• Conducting observations and providing quality feedback,• Evaluating and tracking the quality of feedback.
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Health and Safety Process
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Evolution of the BBS Process
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In the Beginning…Job Hazard Analysis
“Observations”- Things out of Place- Work Process Interruptions- Materials Handling- General
chance takinghorseplayrunning
- Job Methods vs. “knowledge”
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Evolving…
Job Hazard Analysis
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Continuing to Evolve…
4:1 Process Observation Form
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The Evolution of … the Observation Form
From corporate driven observation forms….
To locally created Observation Forms based on the operation’s (worksite) loss analysis
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Employee Injury Analysis By Job Class
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Employee Injury Analysis for Driver
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Job Methods Analysis for Driver
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Determining Loss Trends/Action Plans
From the analysis:•Falls accounted for 25% of the injury frequency.•Lifting and Lowering injuries accounted for 37% of the costs.
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Creating a Customized Observation Form
. Job Specific
Loss Trends
Job Methods (Behaviors)
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Customized Observation Form
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Self Check Cards
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The Evolution of … the Customized Observation Form
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Once We Have Created Our Observation Form
Training Opportunities•Classroom•Safety Committee meetings•Pre-operations meeting•Side-By-Side/in operation
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Observation Process – Looking to the Future
Quality Feedback
•Communication Skills
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Reinforcing / Changing BehaviorsWhat is said and How it is said
What are we talking about?•State the safe or at-risk behavior from the observation form
Talking with the employee – not at them•Maintain good eye contact•Demonstrate a good tone of voice•Ask the employee open ended questions
It’s Personal•Tell the employee how he/she felt about performance•Use "I" statements
WIIFM•Why use the method - benefits and/or consequences of the behavior•Discuss how the safe or at risk behaviors affects others
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Quality Feedback
Role Play Training
VideoScenarios
Assessments in operation
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Data Collection & Analysis
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Data Collection & Analysis
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Action Plans from Observation Data
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Impact of Observations on Injury Trends
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Completed Observation Form Quality Review
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Quality Feedback AssessmentSide-By-Side
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Post Observation Interview
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