TQM - Session 5

8/22/2019 TQM - Session 5

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5

Leadership and StrategicPlanning

Good business leaders create a vis ion, passionately own a

vis ion and relent lessly dr ive it t i l l com plet ion.

Jack Welch


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Leadership - Defined

Leadership is a process by which a personinfluences others to accomplish an

objective and directs the organization in a

way that makes it more cohesive andcoherent.

Leaders carry out this process by applying

their leadership attributes, such as beliefs,values, ethics, character, knowledge, and

skills.


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Leadership - Defined

Leadership is the capacity to translate vision into reality(Warren

Bennis).

Leadership is the only thing that differentiates successful

organizations from other over the long run(Stephen Haines).

Leadership is the result of communicating value in people so

clearly that they come see it in themselves(Stephen R Covey). Leadership is all about courage to dream big(N R Narayana

Murthy)

Invisible leadership is exercising the vision to change The

traditional role From commander to coach, From manager to

mentor, From director to delegator, and From one who demands

respect to one who Facilitates self-respect (Abdul Kalam)


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Quality Leadership

The primary traits of successful leaders are:

Leaders create vision

Leaders build team

Leaders are role model

Leaders take decision

Leaders inspire


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Leadership Functions

Transactional

Policy making

Planning

Developing systems

Monitoring performance

Coordinating

Rewarding

Coaching

Transformational Visioning

Modelling

Setting standards

Building culture andclimate

Boundary management

Synergising

Searching and nurturingtalent


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Six Natural Levels of LeadershipCompetencies

The six natural levels of leadership competencies each having five skills

and in total thirty skills are based on the science of Systems Thinking the

Natural Way the World works.


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Six Natural Levels of LeadershipCompetencies

Basic leadership competency levels

1. Enhancing Self-mastery

2. Building interpersonal

relationships

3. Facilitating empowered teams

Advanced Leadership competency levels

4. Collaborating across functions

5. Integrating organisational

outcomes

6. Creating strategic

alliances/positioning


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The Strategy Process

Objectives/Goals

Strategy Formulation

Vision/Mission/Values

Strategy Implementation

Performance/Measurement

(Evaluate and Control)

External Environment Internal Environment


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Four Perspectives of Balanced Score Card

FinancialTo succeed Financially,

how should we appear to

our shareholders?

Learning & GrowthTo achieve our vision, how

will we sustain our ability to

change and improve?

Internal Business ProcessesTo satisfy our shareholders

and customers, what

business processes must

we excel at?

CustomerTo achive our vision,

how should we appear

to our customer?

Vision

and

Strategy


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Quality Culture

Quality culture is basically incorporation of

quality in the overall system of an organization

which leads to a positive internal environment

and creation of delighted customers. There

are six values of quality culture. There are

various proactive steps one can take to move

organization culture toward one based onquality values


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Five Stages of Quality Culture

Dormant Stage

Awakening Stage

Groping stage

Action Stage

Maturity stage


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Change Management

Change management is the process of developing a planned

approach to change in an organization. Typically the objective is

to maximize the collective benefits for all people involved in the

change and minimize the risk of failure of implementing the

change. The discipline of change management deals primarily

with the human aspect of change, and is therefore related to pureand industrial psychology.

The forces of change are of two types: External forces and

internal forces. People resist change for various reasons. Kotter

and Schlesingerset out the six change approaches to deal with

this resistance to change.


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Managing Change

TQM - Session 5

Documents