Towards a futures strategy for the Victorian Community Services Sector A Knowledge Perspective Richard Vines Centre for Excellence in Child and Family Welfare Alfred Felton Research Program
Jan 03, 2016
Towards a futures strategy for the Victorian Community
Services Sector
A Knowledge PerspectiveRichard Vines
Centre for Excellence in Child and Family Welfare
Alfred Felton Research Program
Acknowledgements
•Leaders within the Child and Family Welfare Sector
•Alfred Felton Trust Fund
•Telstra Foundation
The child and family welfare sector as an example
… leading to some generalisable principles
for the community
sector
Comments about the knowledge management community generally
…..… uncertainty about how
KM is defined ….
…. And the primacy of the
“end user’ –
being people in community!
Complex adaptive systems
• Individual agents (people)• Adjustments to environment• Actions (individual and collective)• Inter-connected elements• Adaptive to change• Unpredictable
Characterised by
Knowledge as an emergent property of a complex adaptive system
Knowledge is relational … it is simply solutions to problems
Principle 3Negotiated agreements about intervening
in complex adaptive systems
A knowledge lens
Including emerging approaches to mass capture of narrative
and anecdotes
Principle 4
Support for organisational-knowledge capacity development
See formal paper for full details
Support for organisational-knowledge capacity development
Principle 4
● Examination and support for ways in which CSOs absorb new knowledge (solutions to problems)● Learning and development, including skills associated with working in complex adaptive systems● Inclusion of the voice of the user in impact analysis ● Aging workforce issues ● Support for mobile workforce infrastructures and technology support systems to enable mobile / flexible work activities ● Connecting with historical vision and mission