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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
TomokoYoshidaFreelanceResearcher
FellinLoveatFirstSightorstartedasaFriend?
Onehundredstoriesofhowcustomers
fellinlovewithabrand
AkikoHoshiINTAGE
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
LoveAtFirstSightorStartedAsFriends?1. Whatdoesthis<tlemean?
ü WhatisLove? Whatisbond? Whydoesthebondma?er?
2. RecollecAon,RepeAAon,ReflecAonü Our(qualita<ve)methodu<lizingthepowerofOralstorytelling,which
transformsconsumersfromrespondentstogreatstorytellers
ü Combina<onofCogni<veInterviewandProjec<vetechniqueusingTarot
3. Whatdoesthismethodbringus?ü BondingProcessü BondingKeys
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
YourPhoto
HowdoesRe.Re.Re.helpcompaniestobuildastrongerbrand?
Twoprocessesofformingabond
Sevenbondingkeys
Buildingascenariotodevelopabond,atdifferentstagesoftherela<onship,indifferentlifecontexts
Designingtouchpointstocreatebrandexperiencestofosterabond,basedonthebrand’sbondingkey
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
AbondgivesthebrandaspecialposiAonincustomers’mind
• Bringinmorerevenue
• Beenthusias<cadvocates&promoters
• A?ractnewcustomers
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
OralStorytellingasameansofsharingexperiences
• Isfoundinanyculture,atany<meinourhistory
• Humansorganisetheirexperiencesintheformofnarra<ve
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
ToidenAfyBondingKeys…
• Consumers’lifecontexts
• Themeaningofthebrandforconsumers
• Emo<onalaspectsofexperiences
• Chronologicaldevelopmentoftherela<onship
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
Step1.RecollecAon
Step2.RepeAAon
Step3.ReflecAon
Cogni<veInterview Tarot
Free Narratives Guided Peripheral Focus
Symbols Archetypes
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
Mental<metravel
Step1.RecollecAon
Step2.RepeAAon
Step3.ReflecAon
Cogni<veInterview Tarot
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
Mental<metravel
Step1.RecollecAon
Elabora<onofthestorybychaptering
Step2.RepeAAon
Step3.ReflecAon
Cogni<veInterview Tarot
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
Mental<metravel
Step1.RecollecAon
Elabora<onofthestorybychaptering
Step2.RepeAAon
Explora<onofmeaningsofthebrand
Step3.ReflecAon
Cogni<veInterview Tarot
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
LoveAtFirstSightorStartedAsaFriends?
1. Whatdoesthis<tlemean?ü WhatisLove? Whatisbond? Whydoesthebondma?er?
2. RecollecAon,RepeAAon,ReflecAonü Our(qualita<ve)methodu<lizingthepowerofOralstorytelling,which
transformsconsumersfromrespondentstogreatstorytellers
ü Combina<onofCogni<veInterviewandProjec<vetechniqueusingTarot
3. Whatdoesthismethodbringus?ü BondingProcessü BondingKeys
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
Twoprocessesofformingabond
StartasaFriendLoveatFirstSight
WalkingTowards WalkingWith
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
WalkingTowardsistheprocesstofillinthedistancebetweenthebrandandthemselves
S<lllongdistance Shorterdistance Nodistance
Encounterwiththebrand
Present
Outofhisreach
Fashionable,Urban
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
WalkingWithistheprocessasiftherelaAonshipwithalong-Amefriend,whoisalwayswithyou,graduallygrowstoaromance.
Encounterwiththebrand
Present
Acquaintance Build-up–fromafriendtoalover Consolida<on
Healsherloneliness
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
SevenBondingKeys
Impact Self-idenAAes
• Wow!
• ProblemSolving
WhoIwanttobe• AspiraAon
• Achievement• MyBestDays
WhoIam
Icanbemyselfwithyou
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
WalkingTowardsistheprocesstofillinthedistancebetweenthebrandandthemselves
S<lllongdistance Shorterdistance Nodistance
Encounterwiththebrand
Present
Outofhisreach
Fashionable,Urban
Thequali<eshewantedtoa?ain
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
SevenBondingKeys
Impact Self-idenAAes
• Wow!
• ProblemSolving
WhoIwanttobe• AspiraAon
• Achievement• MyBestDays
WhoIam• MyRoots,MyRole
Icanbemyselfwithyou• MyMentor,MyCompanion
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
WalkingWithistheprocessasiftherelaAonshipwithalong-Amefriend,whoisalwayswithyou,graduallygrowstoaromance.
Encounterwiththebrand
Present
Acquaintance Build-up–fromafriendtoalover Consolida<on
Healsherloneliness
Beingsuppor<veinheremo<onalcrisis
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
ThankYou!
TomokoYoshidaTwi?er:@TomokoyiEmail:[email protected]
AkikoHoshiEmail:[email protected]
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FellinLoveatFirstSightorstartedasaFriend?TomokoYoshidaandAkikoHoshi
Festival of #NewMR 2017
Q&A
TomokoYoshidaFreelanceResearcher
AkikoHoshiINTAGE
Be?yAdamouResearchThroughGaming