Toll Today Magazine | Dec 2009 - Feb 2010

tolltoday

Toll Refuels Air Force Oneon page 19

New Toll Structureon page 03

From Ulaanbaatar to N’Djamena with PDL Toll on page 26

December – February 2009/10

Specialised and Domestic Freight 03

Domestic Forwarding 08

Global Express 11

Global Forwarding 14

Global Logistics 19

Global Resources 24

Corporate 29

Community 30

Staff Milestones 35

EDitoR olivia VongGroup Corporate AffairsContact as per Head Office or email [email protected]

HEaD oFFiCE Level 7, 380 St Kilda RoadMelbourne 3004 P + 61 3 9694 2888

The Toll Group’s range of world class express service providers includes Toll IPEC, Toll Priority, Toll Express and NQX. These businesses are market leaders and the expertise they have built over the years, combined with the knowledge of the Japanese market that comes from our existing position in Footwork, gives us confidence in this acquisition.

I am delighted that Pat Kearns who led the Toll IPEC transformation has agreed to head up Toll’s transition in Japan and will be working closely with Footwork’s senior management and customers.

Nonetheless Toll’s ongoing growth and excellent financial performance throughout these difficult economic conditions could not be achieved without the dedicated support of our employees and contractors.

On behalf of the board and the senior management team, thank you for your passion, drive and commitment. These are the qualities that Toll is bringing to its customer relationships in the 55 countries in which we operate.

Finally, I would like to wish you and your family a wonderful and safe holiday season and a happy and successful New Year.

For many companies around the world 2009 has been a horror year. Across the Toll Group, we have faced some significant challenges but we can finish the

year with pride in our successes and great confidence in our future.

While many of our competitors carry uncertainty into 2010 and continue to scale back their operations, we have the people, the skills and the balance sheet that will allow us to continue to grow.

We will continue to expand our regional and global network. We will strengthen our operations outside of Australia as we tap into new fertile markets and reach critical economies of scale to reduce operating costs. The recently announced Group restructure (see page 3) is an important realignment of our integrated service offering and includes well deserved promotions for the new Divisional Directors.

The acquisition of Footwork Express in Japan, a top ten logistics provider in the world’s second largest market, is further evidence of the Group’s commitment to its expansion program across the Asia Pacific.

This acquisition is not only an important expansion of Toll’s express freight operation it is also a significant investment by an Australian company in the Japanese freight and logistics market.

Footwork Express employs more than 5,000 people and generates revenue of approximately A$775 million in its national network. Toll has had a minority stake in the business since April 2006. The control that we will gain from

the acquisition of the remaining equity will allow us to make the operational changes needed to secure the future success and growth of Footwork within Japan and the region.

Contents

Managing Director’s Report

Paul LittleManaging DirectorToll Group n

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Message from Management

Toll Today December – February 2009/10

Toll Liquid Distribution’s Emergency Response Training for Santos

Toll Liquid Distribution was recently awarded a contract worth over $1.2 million dollars annually to cart fuel- condensate from the Santos Gas Plant in Newmerella

(near Orbost) to Geelong in Victoria.

Paul Milo, National Business Development Manager stated that “from November, Toll Liquid Distribution expects to cart over 100,000 litres from the site daily using a combination of semi-trailer and B-Double tankers. However, there are a number of reasonably significant hurdles for the operations team to clear before we can get this task underway. It’s a sensitive location environmentally and we also need to be mindful of the local’s feelings towards tankers operating in their back yard.”

As a consequence, David Love, National Operations Manager arranged to visit the site to complete a risk assessment and confirm the best way to undertake the activity whilst minimising Toll’s impact in the local area. Given the potential concern from locals about the tankers, David decided that before operations would commence he would test the emergency response from Toll and the local authorities. He enlisted the help of local Police and CFa Brigades to arrange a combined Emergency Response Exercise simulating a truck versus utility accident.

The exercise involved local brigades from Cann Valley, Lakes Entrance, Mallacoota, Marlo, Orbost and Wairewa. The CFA were paged to the scene and practised how to assess the situation from a safe distance before members were kitted up in breathing apparatus to undertake the simulated rescue of the utility driver under the protection of hose-lines from the attending appliances.

The Brigades then simulated a burning tanker scenario where the use of water to reduce heat and foam to extinguish the fire was practised. Given the remote location, fire hydrants were not available so appliances not directly involved in fighting the simulated fire were shuttled via a local dam adding a further degree of realism and complexity to the activity.

Toll employees were also on-hand to provide advice on the best way to contain spilt product and protect the immediate environment as well as learn lessons from the exercise themselves.

The consensus from all who attended the activity was that valuable knowledge was gained and that the practical exercise was far more constructive than any amount of theory on how to respond to such an emergency. n

New Toll Structure

The future success of Toll depends on our ability to grow dynamically into our chosen regional and global markets. Our organisation needs to be structured to

enable our key service offerings to be sold to customers and industries who want global solutions. These latest

changes are aimed at further aligning key businesses within the Group to achieve this.

The new structure will be effective January 1, 2010 with operational divisions shown below. n

Footwork Japan will report to Corporate during integration phase.

Managing Director

Global Resources

Global Logistics

Global Forwarding

Global Express

Domestic Forwarding

Specialised and Domestic Freight

David Jackson Wayne Hunt Hugh Cushing Shane o’Neill Paul Ebsworth Mal Grimmondn Marinen Mining Servicesn TOPSn Energyn Projectsn PDLn Perkins

n AutoLogisticsn SE Asian Singapore/Malaysian North Asian Singapore

Governmentn Contract Logisticsn in2store

n Asian ANZn Americasn African Europe and

Middle East

n IPECn Priority – Air Express – Priority Asia – Dnatan Fastn Personneln Stream Solutions

n SPD – MTS – Regionaln QRX – Refrigeratedn Toll Tasmania – Edwardsn Toll Shipping – QAL Bulkn New Zealand

n Express – Westrans – Linehauln NQXn Liquids – Chemical Logisticsn Fleet Managementn Transitions


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Shell Distribution

One of the notable new business wins for the year was the cartage contract for Shell australia. Toll Liquid Distribution is now responsible for approximately

50% of Shell’s subcontracted cartage work in Victoria and Queensland for the next three years with the potential to extend that out to at least five years.

The Team has had no time to celebrate the win however, as time lines were tight and it was imperative that Toll guaranteed supply continuity during the critical transition phase.

David Love’s team was able to successfully integrate a new Queensland Branch Manager, 49 new drivers and 19 prime movers and trailer sets including both tri-axle semi-trailers, and five 19m B-Double sets into the existing business all within a period of about three months.

Given the short time frame, almost all aspects of the transition were on the project’s critical path, but none more so than the new tankers. To ensure that Toll were able to achieve the required milestones, they decided to introduce ‘paint free’ tankers into the fleet utilising polished aluminium and a full vinyl livery which trimmed almost 120 days off the manufacturing schedule whilst

also delivering a very professional looking product.

Consequently, the bulk of the transition was completed on time and went off without a hitch despite the need to also find a few ‘spare’ trailers that could be swung into action a few weeks early in Geelong. David Love stated that he was “really proud of the whole team – they worked really well together enabling a very successful implementation and ensured that Toll was also able to hit our KPI in the November review.”

In particular David wanted to acknowledge the extra efforts put in by the administration staff: Helen Smith, Maureen tillotson and Kim Donaldson; the driver trainers: Paul Hendrie and Merv McKee; and the bulk fuel schedulers: Mark Wandel and Brett McPhail who were all stretched well beyond the normal call of duty in order to achieve what was a fantastic outcome for the business.

Other contracted work awarded to Toll Liquid Distribution during 2009 included BoC Gases ($19M pa), Cargill australia ($4M pa) and Santos Ltd ($1.2M pa). The team is now looking forward to an equally busy and challenging year in 2010. n

1 Kenworth T408SAR and tanker.

2 David Love – TLD National Operations Manager.

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Toll Liquid Distribution Wins

Contract2009 hAS PROvEN TO bE A VERy BuSy yEaR FOR ThE TEAM AT TOLL LiqUiD DiSTRibUTiON WiTh BaCK-to-BaCK tENDER oPPoRtuNitiES WhiCh hAvE RESULTED iN AbOvE AvERAgE CONvERSiON RATES. iT hAS bEEN A hARD SLOg FOR ThE TEAM, bUT ThE RESULT OF OvER $30 MiLLioN PER aNNuM iN NEW CoNtRaCtED REVENuE hAS MADE iT WORThWhiLE.

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MMg Century Mine and Toll Unite on Safety Program

MMG Century Mine and Toll recently united efforts to further enhance safety for the logistics services provided to MMG Century Mine and Port Operation.

Toll has had a long running group contract with MMG to provide such services as:

n Container Freight from depots and ports around Australia n Express Trailers from Townsville Off-Site Receiving n Heavy Haulagen Airfreightn Pick Up and Deliveries around Australian Customs Clearancen Warehouse Facilities in Townsvillen Fly In / Out Personnel on-site to manage the freight

and a Staging Depot in Cloncurry.

MMG Century Mine is located 410km northwest of Cloncurry, QLD (1,195km west of Townsville). Karumba is located 442km north of Cloncurry (780km west of Cairns) on the edge of the Gulf of Carpentaria.

Due to the remoteness of the mine and port sites, MMG have located an off-site receipting warehouse at the NQX depot in Townsville. All freight, except container freight, is delivered to this depot, checked and receipted by MMG staff and then loaded onto trailers by NQX operators. This freight is then delivered to the mine site within 24 hours. Up to four triple and quad road trains a day make their way to the site. At the mine, NQX operators distribute the freight and also unload and discharge the bulk and containerised freight.

Given the volume of freight, the distances to travel, the remoteness of the locations, the condition of the roads and the people involved in the supply chain, there is always a focus on delivering the goods safely in a serviceable condition.

Recently the MMG Century Mine Supply Superintendent, Ray Luff and his team, in conjunction with the team from Toll (Craig Blyton – Toll Contract Manager, Lindsay Porter – NQX Regional Manager, Dave Conroy – NQX Cloncurry Branch Manager, Matt Lehr – NQX Townsville Branch Manager and Dave Lahy – QRX Regional Manager) jointly reviewed the operations and developed a number of safety initiatives and programs ranging from revised scope documents, a review of safe working procedures and implemented agreed training. The review also recommended the operation change to new prime movers using NQX company drivers which commenced in October 09.

Lara Higson, MMG Century Mine Commercial Manager and Ray Luff worked in cooperation with Toll Management to implement and facilitate the revised measures to ensure a safety first culture was paramount for all staff traversing the MMG and Toll sites. Lara and Ray involved staff members from across the logistics processes including staff from Toll Century Mine, Townsville and Cloncurry branches to help them understand the processes involved in working on the mine site.

The management from Toll are extremely proud of the strengthening of the existing relations with MMG, and with all the staff involved in making this a safe and lasting success. n

4 Safety Workshop MMG Century Mine: Lindsay Porter (NQX Regional Manager); Craig Blyton (Toll Contract Manager); Dave Lahy (QRX Regional Manager).

5 NQX Prime Mover at NQX Cloncurry: Lindsay Porter, Ray Luff (MMG Century Mine – Supply Superintendent); Craig Blyton.

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NqX branch Profile – NqX Cloncurry

Located in the mining and cattle heartland of north western Queensland is the small, yet pivotal township of Cloncurry. Whilst small in stature, boasting a

population of 3,200 people, Cloncurry is the gateway to many of NQX’s largest mining customers in Australia.

Environmentally, the area is a land of extremes with severe seasonal flooding and droughts, and temperature variations of over 35 degrees between winter and summer. NQX Freight System has an established operation in Cloncurry with around 15 permanent employees and operates from a 10,000m2 terminal on the northern side of town.

NQX provides daily services to mining companies such as Xstrata, BHP and MMG, travelling round trip distances of over 800km per day on some of the more challenging roads in Queensland. Adding to the complexity of this task is the

3 NQX Cloncurry – Darryl Williams.

combinations of triple road trains and quads used in this region, requiring highly skilled and experienced operators.

Due to its location, NQX Cloncurry also provides support to other Toll business units. With its operation handling over 2,000 tonnes of freight per week, it is an essential link in the greater NQX and Toll network.

Recently, NQX Freight System converted its mine services to a fully managed company operation. This required the purchase of several new Kenworth t908 prime movers with service and maintenance support. This change provides NQX’s major mining customers with a safe, reliable and consistently high service operation and continues to demonstrate the ongoing commitment by NQX as a professional supplier of freight services to the mining and associated industries. n

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NqX Freight System – the Future is here

In recent times, there has been an ever increasing focus on the environment and the effects of ‘Big

Business’ on the planet’s continued survival. NQX has made the conscious decision to take advantage of scientific and engineering advance ments in vehicular technology available in Australia in an attempt to limit the impact on the environment and to minimise NQX’s carbon footprint.

Euro 5 technology is being trialled in Queensland. Should the trial prove to be a success, Euro 5 technology with its decreased carbon emissions and fuel efficiencies may very well become the future of NQX across Australia.

NQX continually embraces environmentally friendly transportation solutions for our customers. Sustainable development is a major driving force behind future expansions of the business as well as a major focus for many NQX customers.

NQX is a little different to many other freight companies in that it has a specialist linehaul unit within the business, a separate group which manages and analyses all the linehaul runs.

“With linehaul small things can make a big difference so we put an incredible amount of planning into our routes, driver changes, fuel stops, and more,” said Richard thomas, NQX North Queensland Manager.

As a case point, when Queensland removed its 8c/litre subsidy on diesel, NQX spent many hours reassessing and reconfiguring routes into, out of, and through the sunshine state to minimise the cost impact to its customers.

NQX offers services throughout Queensland and the Northern Territory as well as direct services to the major capitals like Sydney, Adelaide, Perth and Melbourne. The nature of NQX’s business includes but is not limited to offering express and general freight services with change over drivers delivering upwards of two million tonnes of freight a year.

For this reason and many others, the importance of having fuel efficient low emissions vehicles is becoming an increasing focus for NQX’s future development.

The two new Euro 5 Mercedes vehicles are based in Townsville, a Queensland hub, which is the base for at least 40 linehaul services per week, involving everything from single-trailer tautliners through to quad and triple-trailer road trains which cover a vast area from Mt Isa to Cairns and down to Melbourne.

The two Actros have been fitted with the 600 horsepower, 16 litre Mercedes-Benz V8s. It means that while they are currently operating in B-Double configuration running between Townsville and Cairns, they can be up-rated to 120 tonnes and used in road train applications.

“When buying a truck for up here you also need to be confident it can handle the climatic conditions. With the rain, heat and humidity, things are different,” Richard said.

1 Incident sensing camera.

2 New NQX Mercedes Euro 5 Trial Vehicle.

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Other key reasons for selecting the Actros were driver comfort, cabin ergonomics and the Mercedes-Benz focus on safety.

“For NQX safety is a big thing. With Mercedes-Benz you get a safety package you can’t always get elsewhere, with lane sensing technology and anti-collision braking,” he said.

NQX fleet B-Doubles are speed limited to 95 km/h. These trucks and others in the fleet will also have incident sensing cameras which are triggered by horizontal or vertical g-forces.

The cameras will look inside and outside the cabin and provide a 30 second snap shot of any incident – 15 seconds before and after – which the company uses for both driver training and legal purposes.

“We do everything we can to avoid accidents but if something happens we study it and learn from it.” n

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NqX Looks to the Future with its most Northern branch in queensland

NQX’s ongoing commitment to the freight industry in North Queensland along with

problematic wet seasons has seen the construction of a new, modern, purpose built freight terminal in Cairns.

Road freight facilities in far north Queensland reached a new level in September 2009 when NQX officially opened its new Cairns terminal.

The new Cairns depot, constructed by the BM Webb Group, was built at the rear of the existing NQX terminal in Lyons St, Cairns. The new facility has 6,000m2 of undercover operational area, compared with the older terminal of 2,000m2.

The operations are supported with a modern 500m2 two story office facility boasting state-of-the-art technology.

The terminal boasts on-site fuelling facilities, an automated weigh bridge, fully automated fire sprinklers and a CCTV security system. This modern day freight terminal completes the picture of a company dedicated to the ongoing improvement of service to clients and safety to its employees.

Safety was paramount in the traffic management plan of this new terminal with the segregation of small vehicles away from larger trucks, having all site movements controlled by an automated gate system.

3 The finished terminal : September 2009.

4 NQX Cairns Main Offices.

Toll Transitions Wins Two Prestigious Relocation industry Awards for the Second Year Running!

Whilst in attendance at the Ninth annual Cartus Global Network Conference, held

in Chicago, Illinois, USA on October 5-6, Toll Transitions was awarded the Cartus Global Supplier ‘Silver Award for Commitment to Excellence’ for exceptional service for the second year running.

Cartus is a premier provider of global employee relocation solutions, headquartered in Connecticut, USA. Each year Cartus recognises the companies and individuals in its global network who have provided extraordinary service to its international clients and customers. Toll Transitions has been supporting Cartus clients and customers in Australia since 2006.

“Our global network providers operate as an indispensable extension of the Cartus team,” said traci Morris, Executive Vice President, Global Operations and Supply Chain Management at Cartus.

“This award acknowledges the unparalleled quality and professionalism that we have come to expect from our service providers.”

Toll Transitions is striving for a Gold award in 2010.

Toll Transitions has also received a Bronze Medal award in the Human Capital (HC) Magazine’s Annual Readers Survey in the category of Top Migration and Mobility Service Provider. This survey is sent out to HC Magazine’s readers database, which includes HR Directors, HR Managers, HR Professionals, CEO’s and Directors asking them to vote. Under an open vote system, readers vote for their preferred service providers in a number of categories. Under this system readers have to provide the name of their nominated provider, rather than choosing from a pre-determined list. A total of 2066 votes were received this year across the categories of Recruitment,

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Local client, Mossman Sugar Mill, in need of a safe and secure storage/distribution solution for its innovative new low GI sugar, was first to take advantage of NQX Freight System’s offer, with truckloads of product arriving at NQX Cairns the day it opened. Peak storage of 4,500 tonnes was recently reached as the crushing season reached an end.

NQX Cairns has a staff of 50 people and services an area approximately the size of Victoria; from Tully, north to the Torres Strait Islands and west to the gulf communities of Normanton and Karumba. n

HR Technology and Software, Career Development and Training, Online Job Board, Team Building Organisation or Incentive Provider and Migration and Mobility Service Provider.

This is particularly a fantastic accolade to receive given it is voted for directly by our corporate clients and contacts.

“These awards reflect the dedication and professionalism of Toll Transitions corporate staff in meeting and exceeding client and transferee expectations,” said Mark Kingsley, General Manager of Toll Relocations. “It is particularly pleasing to be awarded a preferred Service Provider Award by industry professionals across a large and diverse client base. The award is further evidence of our success in improving the scope and quality of the services we provide.” n

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Toll Park 3

The facility boasts a design that allows a full length operating canopy which shields all

weather across docking, maximum height to provide best utilisation of space and the most up to date security systems, including CCTV. It has been a truly magnificent journey bringing this project from the drawing board to completion.

The 14,000m2 site housing two warehouses – one 8,000m2 occupied by Logistics and the other 6,000m2 occupied by in2store, was officially opened by Manukau City Mayor, Len Brown and Toll NZ Group General Manager, Greg Miller. There have been many variations to the site plan, with a variety of layout options

having been passed back and forth. Greg recognised all the suppliers and customers who have made this project possible in his opening speech:

“This is another great day for Toll NZ made possible by our wonderful clients, fabulous team and very committed suppliers. We are delighted to be able to consolidate our facilities in Auckland into one large state-of-the-art operation at Toll Park 3. We are very privileged to have had a ceremony ‘Karakia’ (blessing) from TKM (Maori cultural representative) at sunrise with His Worship Mayor Len Brown surprising us with a fabulous ‘Waiata’ (song) to open the new site.” n

1 Mayor Len Brown and GGM Greg Miller at the official opening cutting the ceremonial ribbon.

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with a Song and a PrayerTOLL NZ EMPLOYEES CAME OUT EN MASSE FOR ThE GRaND oPENiNG OF OUR NEWESt WaRE-HouSiNG FaCiLity iN AUCkLAND. FiVE yEaRS oF HaRD WoRK AND tiRELESS CoMMit MENt FROM OUR gM LOgiSTiCS, WARREN bOYES AND hiS TEAM hAS MADE ThiS POSSibLE.

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Domestic Forwarding


Stepping to Wellness at Work3 Rodney Grey,

Sidney Leefe, Kurt Lunevich, James Lunevich, Clifford Ujder, Bryce Puckey and Greg Miller.

Safety Wins Through Ownership and Commitment

Toll Park 2 site was presented with an award from Toll NZ Group General Manager, Greg

Miller, for achieving the milestone of 2 years without a single lost time injury. The presentation was held on-site with members of the Toll team, customers and managers to celebrate this great achievement. Greg said, “this is an effort and achievement to be proud of, with a site that handles so many dangerous goods. It is very impressive to note the results of such

a commitment to health and safety.”

New Zealand weight lifting champion, Precious Mackenzie, has assisted Toll with manual training and lifting techniques which has contributed greatly to this injury free record. Chevron – a Toll client, praised and congratulated the site in having a significant focus on health and safety within the business, and believes that this is a main area where Toll is in sync as a business partner.

General Manager Logistics, Warren Boyes, says “this has been a health and safety milestone, we hope to continue this trend throughout the rest of the Toll business.” On that note, Toll NZ’s Tranzlink business will also be celebrating some successes across their business in terms of a greatly improved health and safety record and injury free sites. Look out for these in later issues! n

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This year’s Steps challenge was completed in August with a roaring success! With over

500 participants and 50 teams, the race was on to determine which team would complete the 7 million steps it takes to walk around New Zealand first. During the 10 week duration of the challenge Greymouth branch took out the title with an overall staggering 13 million steps, with Palmerston North and Kaitaia following very closely behind.

Prizes were also awarded to top individual steppers, most improved individual steppers and team. Special challenges were released throughout the 10 weeks to liven the teams’ competitive spirit, along with weekly newsletters educating and increasing our team’s awareness around the importance of proper nutrition and exercise.

There were many inspirational stories of team members getting up at 4am

every morning to get in their steps and of committed staff members who have lost over 20kg through doing this challenge! General Manager HSE, Christina Desbonnets, says “the success has been everyone’s commitment to their wellness. The team work and competition has been phenomenal and it has been great to see people becoming more aware of their health while enjoying themselves and the competition at the same time.” n

2 GGM Greg Miller congratulating the efforts of a great team with Darrel Blair, achieved through hard work and genuine commitment to safe work practices. Well done team!

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Domestic Forwarding

With over 50,000 people including fashion designers, media, suppliers and buyers at NZ Fashion Week. Toll IPEC left its mark at the very glamorous event.

Our exhibitors’ area showcased flat screen TVs, showing our interactive technology and fashion handling equipment. We had a magnificent team of Toll NZ employees who spent five full days presenting to potential customers and providing our latest brand the optimum exposure during this heavily publicised Toll NZ event. We also invited many of our loyal customers and guests to attend events and fashion shows to which Group General Manager, Greg Miller, said “we are very excited to be able to showcase our latest addition to the Toll NZ group, the feedback and customer uptake has been exceptional.”

This successful Toll IPEC launch follows the official commencement of the IPEC brand on September 1, 2009 nationwide in New Zealand. Greg said “it has taken many

years of planning, organisation and commitment from our senior management team to turn this project on paper into a completely operational company as another addition to the Toll brand services on offer within New Zealand.”

“Our customers have been telling us, the only thing missing in your suite of services is a parcels option.” So Toll NZ has extended our commitment to bringing the best solutions to all our customers supply chain and delivery requirements. Some of the service values Toll IPEC New Zealand bring to customers are: complete reliability in transit delivery standards; online web-based label printing and distribution management tools; track and trace through web services; single consignment note production, plus a single invoice for all Toll NZ transport services and a dedicated fleet of Toll IPEC delivery vehicles.

National Operations Manager, Peter Witton, describes the journey of turning this project into fruition as “challenging and rewarding, I feel very privileged to have led the IPEC operations team in NZ. The team involved have been great, all challenges have been worked through positively and efficiently.

“Karl Lesoa, our National Contact Centre Manager has the team focused on service excellence. Dave Burndred, Auckland Operations Manager has set up the Auckland hub impeccably for us to have a great facility to launch from. I thank all the Toll IPEC champions for their ongoing support.” n

Toll iPEC NZ Launched in Style at this Year’s Air New Zealand Fashion Week

1 Winner of the Toll IPEC prize hamper – M.A.C’s Jodie Matthews at our stand.

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Domestic Forwarding


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2 L-R: Colin White – Engineering Manager Isuzu Australia; Yuki Murata – CEO Isuzu Australia; Dean Stuhldreier – National Sales Manager Isuzu Australia; Rodney Johnston – Group General Manager Toll IPEC; Anthony Monahan – National Fleet & Equipment Toll IPEC; Alan Hill – NSW State Manager Toll IPEC; Jeff Birdseye – Marketing Manager Isuzu Australia; Romesh Rodrigo – Product Engineer Isuzu Australia.

Canberra Seminar Supporting

On September 16 a number of Toll IPEC managers supported a seminar in Canberra aimed at providing information to Members of Parliament and Senators

entitled Today’s Trucks: The Use of Alternate Fuels for a Greener Future.

The aim of the seminar was to inform Parliamentarians and their staff of the technological advances that truck manufacturers are now employing to manufacture CNG, LNG and Ethanol fuelled trucks. Toll IPEC supported this initiative as part of efforts to move to more environmentally friendly vehicles.

The program was organised by the truck industry Council and was supported by a number of fleet operators. The Truck Industry Council represents truck manufacturers, importers, diesel engine companies and major component suppliers.

The seminar was opened by the Australian Minister for Resources and Energy, Martin Ferguson, and presentations were made by the CEOs of isuzu australia Ltd, iVECo, Mack trucks australia, Kenworth and Scania drawing on experiences gained from trials currently being conducted around the country by companies such as Toll IPEC. n

Greener Vehicles

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Global Express

Recognition for Fatality Free Friday

For the past two years, Toll IPEC has supported and participated in Fatality Free Friday to raise awareness about road safety issues.

The goal of Fatality Free Friday is to have no road crash fatalities around Australia during the day and to prompt road users to behave more safely every day. The first Fatality Free

Friday was held in Australia on April 27, 2007, coinciding with the united Nations Global Road Safety Week. The first international Fatality Free Friday took place in Las Vegas on May 25, 2007.

This year Fatality Free Friday was on Friday 28 May. As part of Toll IPEC’s awareness program, Peter Roberts from Worksafe and Steve Stojanovski from VicRoads visited Toll IPEC in Altona and spoke with drivers and staff about good practice, legal responsibilities and road safety and enforcement.

By way of a thank you, Don Mead, Toll IPEC’s National Risk Manager arranged presentations to both organisations for their assistance.

On Wednesday 19 August, Rod Johnston, Toll IPEC’s Group General Manager and Don Mead visited Worksafe Victoria to present the plaque to Worksafe in recognition of their support for the Fatality Free Friday event.

Toll IPEC is keen to work closely with authorities such as Worksafe and VicRoads to ensure we maintain the highest possible standards of workplace and road safety. n

1 L-R: Rodney Johnston – Toll IPEC’s Group General Manager; David Ellis – Worksafe Group Leader; Peter Roberts – Worksafe Technical Inspector; Don Mead – Toll IPEC’s National Risk Manager.

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Stream’s Supplier Conference 2009

Stream’s first supplier conference, held on the Gold Coast in 2004, attracted 85 delegates. In contrast, this year’s conference, held on the Sunshine Coast,

was attended by over 150 delegates. Stream uses this annual event as an opportunity to meet with its key suppliers in a less formal environment to keep them informed of Stream’s activities, industry trends and key factors affecting the industry such as quality, colour management and the environment.

Much of this year’s conference was dedicated to working with the public sector and meeting customer expectations in a challenging environment. Guest speakers included: Domenica D’andrea of the Victorian Government; David De Garis of the National australia Bank; PJ Gould from Toll Group Business Development, and personnel from conference sponsors such as Canon australia, the Graphic arts association of australia and PaperlinX australia.

Domecica D’Andrea, Victorian Government Communications and Contracts Advisor, spoke of the emerging trends of servicing the Victorian Government. In 2007 Stream was awarded the print contract which covers 11 government

agencies and according to D’Andrea, the contract has made the printing procedure equal for all our suppliers. “It’s a simpler process that is more transparent,” she said. “It is much quicker and means the government officers are not restricted by their procurement processes whilst still ensuring value for money.”

Stream and suppliers have had a busy year following the Victorian bushfires, requiring them to print a number of emergency documents, often at very short notice. Stream thanked suppliers for their diligence, commitment and support over this devastating period.

Another feature of the event is presenting Stream’s Supplier of the Year Awards to suppliers that have provided superior service and performance over the last 12 months. andrew Price, General Manager of Stream presented the awards thanking each supplier personally for their great efforts. “This is the perfect opportunity to publicly recognise the great work of our suppliers,” he said.

Awards are given in the colour, digital, envelopes, forms, general, large format, unique products, web offset and environmental excellence categories. n

2 Domenica D’Andrea, contracts manager with Nick Lam, director of the Victorian Government Print Management Unit for Stream Solutions.

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Global Express

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3 L-R: Dr Michael Whiley – Senior Director of Pathology Queensland Health; Jason Busk – Gladstone Manager Toll Priority; Garry Hayman – Weekend Manager Toll Priority; Bob Partridge – Regional Coordinator Queensland Health.

Pathology qLD Award for Outstanding Service by Toll Priority

August 6, 2009 was a very special day for Dr Michael Whiley, Senior Director Pathology

Queensland; Bob Partridge, Regional Coordinator Queensland Health, and Garry Hayman and Jason Busk of Toll Priority. An award was presented to both Garry and Jason by Dr Whiley for outstanding service transporting the

Pacific Dawn Swine Flu samples out of Gladstone.

On Friday evening at 5pm it was discovered that a cruise ship just off the coast had passengers on board that may be infected with swine flu. Due to the serious nature in these circumstances, samples needed to

be taken and sent to the lab in Brisbane to be tested. With the help of Jason and Garry, Bob was able to get the samples and deliver them to the testing facility within a 5 hour period.

Dr Michael Whiley and Bob Partridge thanked Toll Priority for outstanding service. n

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Paul’s Special iPEC T-Shirt

Paul Cochrane, Toll IPEC Linehaul Driver has been with IPEC for over 30 years. Paul

started working on the dock in 1979. He progressed to driving local trailers and then decided he would like a crack at driving interstate linehaul.

Paul took it upon himself to learn from the experienced linehaul drivers of the day and took regular trips during his own time to learn the art in order to secure his linehaul role. Paul now drives between Sydney and Melbourne most nights and he reckons he has a fantastic job.

In 1987, Paul was driving a Kenworth doing local trailer work. During a job at

a Coles warehouse in Port Melbourne, he decided to take a photo of the truck and trailer he was driving, while he was waiting to be loaded.

Soon after, Paul was on a holiday at Legian Beach in Bali and while there, he remembered he had the photo of the Kenworth tucked in his wallet. (You can certainly tell he loves trucks can’t you!). A spur of the moment decision resulted in Paul getting one of the local t-shirt printers to sketch the truck from the photo and print the sketch on a couple of t-shirts.

Paul has kindly donated his unique t-shirt to Toll IPEC’s memorabilia collection. n

4 Paul Cochrane –Toll IPEC Linehaul Driver with IPEC for over 30 years.

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Toll global Forwarding in

BBBEE legislation was introduced in South Africa in 2005 to promote wider black participation in the economy. Under apartheid certain sections of the

community were excluded or discouraged from becoming involved in business.

While some companies see BBBEE as a destination, Toll Global Forwarding regards it as a journey. “We don’t subscribe to a tick-the-box mentality,” says TGF Africa Chief Executive, Vincent Magnus. “This isn’t an exercise in compliance, it’s buying into the true spirit of empowerment. We continue to improve our BBBEE status year on year.”

The BBBEE codes of good practice proposed guidelines for redressing past imbalances through employment equity, skills development, management control, preferential procurement, enterprise development, corporate social responsibility and ownership.

“Toll Global Forwarding has embraced numerous initiatives and is committed to making BBBEE work,” says Vincent.

Companies with satisfactory BBBEE credentials are welcome to tender for government business. Furthermore, since preferential procurement is an important component of BBBEE, corporate business actively seeks out service providers with a good BBBEE scorecard. n

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South Africa –an Exemplary Corporate Citizen

TOLL gLObAL FORWARDiNg hAS RECEivED iTS BRoaD BaSED BLaCK ECoNoMiC EMPoWER MENt (BBBEE) CERtiFiCatE FOR 2009 /10 FROM ThE NATiONAL EMPOWERMENT RATiNg AgENCY (NERA).

1 Employment Equity – The Group’s track record shows continual success in employing and promoting staff from all sections of the community.

2 Luvuyo Mandela National Empowerment Rating Agency, hands over the 2009/10 Empowerment Certificate to TGF South Africa’s Directors.

3 Learners L-R: Joelyn Ramsamy, Pretty Leshi, Harold Sikhakhane, Nancy Teffo, David Baloyi, Jaydeen Gounder, Vuyelwa Radebe, Samuel Mapulane.

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TgF Customer Solutions – by the Plane Load

On September 10, 2009 Toll Global Forwarding, Jakarta, was issued a task; to move

100 tonnes of our customer’s inventory replenishment stock to New York in a challenging environment of decreasing air capacity and rising demand. Our Indonesian team engaged support from TGF’s Asia Regional Procurement Team to assist finding the right solution at the right time at the right price. Moving fashion apparel into key city retail stores can be challenging at the best of times, but doing so within a tight time frame

was a challenge we could not resist. A full aircraft charter, provide by one of TGF’s core carrier partners, was selected by the customer. Four days later, a chartered Boeing 747-400F departed Jakarta for New York.

All ground transportation and freight build up and loading was efficiently controlled by our Jakarta team, resulting in wheels up departure one hour ahead of schedule. The team also provided the customer with real time actual departure and arrival times including technical stops en route.

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4 L-R: TGF’s Tri Hartono, Santo Valentino (GM Indonesia) and Heribertus Philipus.

5 Hands on ground handling by Santo (right) and Heribertus (second from right).

6 Freight on the ramp ready for loading.

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“TGF’s ability to source rare capacity in a very competitive market has made a huge impact in the industry in Indonesia – a clear statement of the intent that we are a serious player in the global logistics arena,” says Jeff Cutmore, TGF’s Regional Air Freight Manager in Asia.

Toll Global Forwarding Indonesia is a team of 32 industry professionals and is ranked in the top 20 Air Freight Forwarders in the country. n

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Global Forwarding

TGF Singapore was appointed by its Korean agent to ship a filtration module weighing 330 tonnes at approximately 3,000 CBM leaving Singapore to South

Korea in September. The consignee at Korea is the Daewoo shipyard and the ultimate owner of the cargo is the French oil company, total oil, the fifth largest oil company in the world.

Due to the weight and dimensions of the cargo it could not

TgF Singapore goes for heavy Weight Cargo

Toll announced on Friday 23 October that TGF will purchase the assets of ELG. The deal was completed on Friday 30 October. The combined presence of

TGF and ELG in the Australian and New Zealand (ANZ) markets will see TGF ranked second in sales alongside Kuehne & Nagel and behind DHL. Combined, TGF and ELG in ANZ will employ 550 staff across 7 offices in Australia and 7 offices in NZ. Our aim is to be the largest forwarder in ANZ over the next two years.

TGF were already the largest forwarder of full containers (FCL) to and from Australia and this acquisition further increases those volumes. ELG are a major airfreight forwarder Trans Tasman offering an express service which leads the market. ELG are achieving a door-to-door service for large volumes within 12 to 24 hours from multiple suppliers to multiple consignees. Both TGF and ELG are major forwarders of imported product from greater China into the Australian and New Zealand markets, especially for the retail sector. Customers that ELG service include Pumpkin Patch, Bendon, Ezibuy, air New Zealand, Glassons, Gazal and many others.

ELG have various services outside forwarding. Over the next few months we will decide how they should best be structured with other Toll services including: courier; warehousing in Auckland; parcel delivery in Auckland, Sydney and Brisbane; and line haul transport in NZ.

In order to integrated TGF and ELG we will be working closely with our people on property leases, office sizes and IT systems. We are hoping to integrate the sites between February and June 2010, which is our quiet period.

The ELG offering improves our depth of end-to-end supply chain solutions, in particular, offering cross-dock warehousing to retailers in China. This service typically involves the scan pick and pack of various products into cartons, packs or units. The product is then moved directly to state based DCs in Australia or North/South Island DCs in New Zealand or direct to retail point of sale. These services typically reduce our customers’ transport and warehousing costs at destination. There is also interest from major retailers and customers in value added services in China. We are one of only a small group of forwarders who can offer this service.

TGF and ELG also lead the market with our e-commerce offering to customers. This is where we capture information from our customers’ enterprise management systems and add logistical and financial data. The TGF software technology that facilitates integrated supply chains is called iCON.

Finally we would like to welcome all the Express Logistics staff to TGF and look forward to a successful integration that builds on the strengths of each business. n

TgF Acquires Express Logistics group (ELg)

be transported by road from the fabrication yard to Jurong port. A 1,600 tonne floating crane, two tugboats and a barge lift were hired to transport the cargo from the fabrication yard to the loading port of Jurong in Singapore. The cargo was then loaded onto the ocean vessel from the barge.

This is the largest and heaviest single piece of cargo that TGF Singapore has handled to date. n

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Global Forwarding


Over the past few years TGF has grown rapidly through global acquisitions. This will continue as the organisation builds a globally competitive

international freight forwarding business. Each of these very successful independent companies have brought a range of services and skills to the organisation that will be critical to our future growth. The next phase in our development is to coordinate our efforts across what is, effectively, a patchwork of operations and to develop a global network perspective.

TGF has big growth plans for the coming years and to support these plans the organisation is quickly assembling one of the strongest global product, marketing and sales teams in the international freight forwarding business. With a collective 200 years of experience spread across some of the largest freight forwarding and express businesses globally this formidable team will help drive TGF into the top 10 freight forwarders in the world.

The Global Products, Marketing and Sales team will be based in Singapore and have regional offices in the five identified global regions: Africa; Americas; Asia; Australia and New Zealand; and Europe and the Middle East. Each of these regions will be headed up by an experienced industry professional and report through to both their Regional CEOs and to the TGF Products, Marketing and Sales Director, Paul Coutts.

In addition to the regional management structures there will be globally focused product management, tender management, process and procurement functions.

TgF – global Products, Marketing and Sales blueprint Moving from ‘Patchwork to Network’

organisational Blueprint 1. Organisational Structure

2. Governance Structure

3. Best Demonstrated Practice

4. Product Alignment / Development

Driving Growth and Profit (Short term)

5. Capacity Management

6. Tender Management

7. Drive New Customer Acquisition

8. Network Capability Development

Driving Growth and Profit (Long term)

9. Global Account Management

10. Supply Chain Sales

11. Program Implementation

12. Industry Sector Expansion

Develop Marketing tools 13. Website development and customer automation tools

14. Sales Tools

At the core of the growth strategy will be the TGF Global Products, Marketing and Imperatives of:

TgF Malaysia National Sales Conference 2009

Toll Global Forwarding (TGF) Malaysia held their first National Sales Conference on September 11, 2009 in Kuala Lumpur. The conference was conducted to

strengthen the sales force and further business expansion. The conference was led by TGF General Manager of Malaysia, Mr Kee Eng Chiang. Topics covered sales planning, art of closing a deal, public speaking, time management and effective management of customers.

Mr Ng yuan Pin, Project Engineer and Mr Lim Kim Hen, Senior General Manager at TGL, also briefed the attendees on the services provided by the organisation and the ways TGF and TGL can work together to provide extensive services to our customers.

TGF Malaysia staff are now better equipped to achieve the division’s goals. n

A comprehensive Project Plan covering more than 100 initiatives and thousands of individual tasks ensures this Blueprint supports TGF’s growth in the coming months and years.

So along with the publicly announced growth strategy through acquisition, TGF is also very clearly focused on growing our market share in the old fashioned way – through strong sales professionals working with their colleagues throughout the company and focused on a common goal. n

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Global Forwarding

Toll Global Forwarding has opened a new regional management centre in Zurich, Switzerland. The new office will eventually house 10 regional managers.

Hakan Bicil, Regional MD, EME; recently-appointed Director of Sales, Volkwart ovens; Heiko Blume, Regional Director of Procurement and Quality; Daniel Nordman, HR and Goetz von Groll, Business Processes are already in residence. The office will also be the base for sales in Switzerland.

Says Hakan: “It is good to bring all our regional managers together under one roof, and in a central location which enables them to easily reach all points in our expanding Europe and Middle East network. This new management centre will become increasingly important as our regional structure grows, and requires more central support functions.” n

New TgF Management Centre for the Europe and Middle East Region1 Regional

Management Meeting TGF EME, September 7-9, 2009 in Istanbul. 1st row L-R: Christopher Fahy; Jeff Khoury; John Gomes; Delphine Chabroux; Volkwart Ovens; Heiko Blume; Jeanette Molander; Moira Lawrence; Kay-Uwe Gretsch.

Back row L-R: Goetz von Groll; Edward Scott; Jason Toomey; Victor Wever; Hakan Bicil; Diederik Portheine; Eddie Stroud; Jean-Claude Melin.

After the recent Global Strategic Sales and Marketing meeting in Bangkok, a number of Regional sales staff had the opportunity to visit the Toll Global

Forwarding offices in Hong Kong, Shenzhen and Shanghai. The opportunity to meet with sales staff, present the capabilities of their own regions, meet local customers and also visit the CFS, warehouse and distribution centres of Toll Global Forwarding and Toll Global Logistics was not to be missed.

The intrepid travellers were todd anelli, Vice President Strategic Sales USA; Viknesh Harichandra, National Sales Director USA; Volkwart ovens, Regional Director Sales and Marketing, Europe and the Middle East; Lee tebble, Sales Director UK; and Mike Smith, National Sales Manager – Trade Lane Sales, Australia.

The group visited both the TGF locations (CFS and Wine storage and distribution) within the ATL centre, a 12 storey facility in Hong Kong, and are still coming to terms with the volume of trucks, (7000-8000) that move in and out of the

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TgF international Sales Staff visit Offices and Facilities in hong kong and China

centre each day. The facility operates 24 hours a day and 7 days a week.

Presentations to the Hong Kong Office sales staff were also delivered and the co-operation and enthusiasm of the staff was second to none. New friendships created will ensure that trade-lane development will continue to progress across all the regions.

A short bus trip through the New Territories and across the Chinese border, took the group to the city of Shenzen. With a population approaching 14 million and with the main port (Yantian), one of three servicing Shenzen, now almost equal to Hong Kong in terms of number of containers moved.

A 2 hour plane trip to Shanghai and the group visited the Cargo Services Logistics facility at Wen Chuan Road.

An impressive hanging garment facility with a “Value added services” operation and many of the key customers identified on the facility wall.

The group thoroughly enjoyed their visits to all the offices in Asia and took the opportunity to thank all the managers and staff that welcomed them enthusiastically and provided information, transport and a number of lunches at all the facilities concerned.

There is no doubt that this visit has provided a significant insight for those outside of Asia into the capabilities that are available for our customers and the management of their supply chains. We all look forward to utilising our improved knowledge with sales in the future. n

2 Steve Wong, Manager Business Development and Sales; Mike Smith, Viknesh Harichandra; Volkwart Ovens; Bryan Shi, Deputy General Manager at the facility; Ben Evans, Major Account Manager; Todd Anelli and Lee Tebble.

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Global Forwarding


When the US President arrives anywhere in the world, only the best will do. It was an

honour when ST-Airport Services (STARS) was called upon to refuel the presidential aircraft. The mission was carried out in a professional, timely and safe manner by the STARS team. Due to the unique aircraft and even more the important person it carries, there was additional emphasis by the US Department of Defense (DoD) on security and quality. On all counts, the STARS team fully complied with customer expectations and received excellent customer feedback.

STARS, a subsidiary of the Singapore Government Business Group of Toll Global Logistics, specialises in aviation

ST-Airport Services Refuels

Air Force OneUNiTED STATES PRESiDENT BaRaCK oBaMa FLEW iNTO SiNGaPoRE ON 14 NOvEMbER 2009 FOR ThE aPEC SuMMit 2009.

fuel services. It provides the full suite of related services, ranging from into-plane refuelling, management of aviation fuel depots, aviation fuel logistics, and consultancy, training and engineering expertise. STARS has

been a long-time contractor for the US DoD for into-plane services in Singapore. Other than having a major presence in Singapore, STARS currently has operations in the airports of Timor Leste and India. n

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Global ForwardingGlobal Logistics

With the help of our employees Contract Logistics has managed to reduce its LTIFR by over 75% in the past three years. Over 82% of all our sites

have been LTI free for more than 12 months.

During National Safety Week (October 26 – 30) Toll Contract Logistics took the opportunity to thank our employees for the contribution that they make every day to safety in our workplaces.

Across the country each of our sites hosted visits by senior management who took the opportunity to provide feedback to our employees about their safety performance over the last few years and the significant improvement over the last 12 months. Each site held toolbox meetings, breakfast meetings or BBQ lunches bringing the staff together and allowing us to present the sites with the National LTI Free Trophies. amcor Petrie and Vic Country both currently share top billing with over 8 years LTI Free.

Thankyou for the hard work put in by the Risk Team and each of the sites in creating what was a very successful safety week providing Contract Logistics with a renewed focus on safety heading into the Christmas period. n

National health and Safety Week

Site Names Lti Free Period

Amcor Petrie 8 Years

VIC Country – Maryvale/Morwell 8 Years

HLW – Townsville 5 Years

Nestle – VIC 5 Years

Dairy Farmers – North QLD 4 Years

Fox Road – QLD 4 Years

WOW Brismeat – QLD 4 Years

Fosters – Dubbo 4 Years

NSW Paper (Amcor) – Botany 4 Years

Cement Australia – VIC 4 Years

Dynon Road Linehaul – VIC 4 Years

Fosters/OI Shuttle – NSW 4 Years

Mitre 10 – QLD 3 Years

Viridian – NSW 3 Years

Fosters – SA 3 Years

BlueScope – QLD 3 Years

HLW – NSW 3 Years

Colgate Palmolive – NSW 3 Years

National Foods – NSW 3 Years

Retail Adventures – QLD 3 Years

Viridian – VIC 2 Years

Coles Dry – QLD 2 Years

VIC Transport – VIC 2 Years

WoW – Wodonga 2 Years

Multi User Warehouse – SA 2 Years

Retail Adventures – VIC 2 Years

Nestle – NSW 2 Years

Coles – WA 12 Months

Multi User Warehouse – WA 12 Months

National Foods – WA 12 Months

BlueScope – VIC 12 Months

Vic Paper Warehouse – VIC 12 Months

GM&A – Perth WA 12 Months

CCA – NSW Route 12 Months

Coles GM – QLD 12 Months

Fosters – Newcastle 12 Months

CCA – WA 12 Months

Coles Produce – QLD 12 Months

CCA – Gold Coast 12 Months

CCA – Sunshine Coast 12 Months

CCA – Toowoomba 12 Months

BlueScope Steel – Sunshine 12 Months

CCA – Newcastle and Central Coast 12 Months

CCA – Tamworth 12 Months

Retail Adventures – NSW 12 Months

WoW Erskine Park – NSW 12 Months

Supercheap Auto – QLD 12 Months

Alliance Warehousing and Distribution 12 Months

SaFER, SiMPLER, SMaRtER

1 Bob Toy, QLD Risk Manager presents the award for 8 years LTI Free to Chris Wilkinson, Amcor Petrie Business Manager.

2 Kane Pitman, National Risk Manager presents the award for 2 years LTI Free to James Sowerby, Retails Adventures Business Manager.

3 Peter Byrne, VIC Country Business Manager receives the award for 8 years LTI Free.

4 Mick Cronin, NSW State Manager (centre) presents the award to the team at Colgate for 3 years LTI Free.

5 Nick Vrckovski, NSW State Manager (third from right) discusses safety with the team at HLW.

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Global Logistics


Toll in2store – Further Coles Expansion Through innovation

The Coles Group looks to their supply chain partners to offer value add and bring true innovation. Toll in2store are pleased to announce that they have

been successful in the innovative warehousing solution presented to Coles which involves rationalisation of their two Victorian International Consolidation Centres into a single entity. This solution delivers considerable transport and warehousing savings for Coles whilst securing the

6 L-R: Jim Redfern – Coles, General Manager, Logistics; and Steve Cleaver, Toll in2store.

7 L-R: Martin Brookes, Toll in2store; and Jim Redfern – Coles, General Manager, Logistics.

warehousing of all international consolidation activities for Toll in2store in Victoria. The new site, affectionately known as SICC (Somerton International Consolidation Centre) is 22,000m2 and will hold up to 17,000 pallets of internationally sourced Grocery and General Merchandise products that will be stored and distributed into Coles distribution centres throughout Australia. The consolidation of the two sites commenced in September. n

Toll in2store’s Somerton team has received two awards at the recent Coles annual Logistics Forum. The Logistics Improvement Category Award

went to the Coles Somerton site operated by Toll in2store in recognition for the full year improvement on service and cost metrics. The management team and all team members, supported by the wider central support team improved performance significantly within a short period of time continually achieving ‘Excellence Level’ in safety, service and cost metrics.

The Better Together Award went to Martin Brookes for his personal contribution to the Coles supply chain. Martin leads Toll in2store’s inventory management team and has played a major role in the site being recognised as the ‘Centre of Excellence’ for Stock Integrity and Inventory Management. Many of the processes and procedures

Toll in2store Award Winning Somerton NDC Team

ST Logistics Wins Total Defence Awards 2009

Each year the Ministry of Defence, Singapore, gives out total Defence awards to honour employers and civil resource owners who have made an important

contribution to the Total Defence of Singapore. Total Defence comprises five aspects: Military Defence, Civil Defence, Economic Defence, Social Defence and Psychological Defence. These five aspects represent the key sectors of society.

Winners of the Total Defence Awards must have demonstrated that they are strong supporters of Total Defence through

their company policies and HR practises.

ST Logistics was awarded the Minister for Defence Award 2009 (Civil Resource), the most prestigious of the Total Defence Awards handed out annually. In addition, ST Logistics also won the Distinguished Defence Partner Award (Employer), for the fourth consecutive year.

Winning the Total Defence Awards is another affirmation of the company’s commitment to the Total Defence of Singapore. n

developed by Martin and his team have been cascaded to other sites in the Coles network. In addition, Martin also leads co-ordination of customer events including back to school, Christmas and toy sales by playing a lead role in planning and executing these events with Coles personnel, and meeting with them in their Tooronga Head Office on a weekly basis.

The Toll in2store team is fully committed to continue delivering excellence for the next 12 months and beyond. n

8 MG Ng Chee Khern, Chief of Air Force (6th from left); Assistant Professor Koo Tsai Kee, Minister of State for Defence (7th from left); Teo Chee Hean, Deputy Prime Minister and Minister for Defence (8th from left); Dr Ng Eng Hen, Minister for Education and Second Defence Minister (7th from right); MG Neo Kian Hong, Chief of Army (6th from right); BG (Ret) Lim Yeow Beng, P/CEO ST Logistics Pte Ltd (4th from right); and the other Award Winners for 2009.

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Global Logistics

Toll AutoLogistics ‘bike Trike’

Following on from the success of the Toll Autologistics Flatpack car carriers in reducing the risk of injury to our workers as well as reducing transit damage

to our client’s vehicles, a decision was made to focus on another age old problem for our industry – how do we transport motorcycles successfully, without causing injury to our people or damage to the bikes?

The main criteria of the task is ensuring the bike remains stable enough not to fall over at any stage during transit. The solution was to build a trolley to which the bike would be secured whilst still allowing it to be moved around with

1 Bike Trike.

2 Bike secured to trike being winched on to tilt tray.

3 Bike being wheeled around depot secured to trike.

4 Bike secured to trike secured to pallet.

minimal amount of effort. The trolley also needs to be able to be used from the time we pick the bike up from the customer until we return it to the customer, whilst catering for all sizes of motorcycles from the Peewee 50cc to the largest Harley Davidson and the weekend dirt bike. The trolley is totally adjustable to accommodate all the various bike sizes.

The final prototype known as the ‘Bike Trike’ shown here has successfully completed trials between residence Brisbane to residence Perth and return, and will now go into production. The design was developed by Toll AutoLogistics. n

On May 9, 2009, Toll Global Logistics organised a senior management farewell party for our beloved ian and Gill McCormick.

Ian, who spearheaded our Commercial Department following the acquisition of SembCorp Logistics in June 2006, announced his retirement from Toll to return to Australia to have more time with his family and friends.

Ian will be remembered fondly for his super dry wit and sense of humour, and of course his Scottish accent and fiscal traits.

Formerly Divisional Finance Controller for Toll North, Ian was instrumental to many of Toll’s successful M&A projects and their integration. He was also a strong role model and mentor to budding financial controllers and many GMs.

At the end of the evening, Wayne Hunt, CEO of Toll Global Logistics, recognised the tremendous work and support of Ian and Gill as part of the Toll Global Logistics team. We wish them well for the future. n

Thank You, ian

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On September 16, 2009 management and staff from Toll AutoLogistics together with representatives from Komatsu australia officially launched the

new Distribution Centre in Morningside Queensland.

Toll officially opened its new 10,700m2 multi-user facility which serves as a major distribution centre for Toll’s major customer, Komatsu Australia Limited.

Key members from both companies were present for the day including Barry Clark, Toll AutoLogistics Director; Frank Scarano, GM Toll AutoLogistics Components and Packaging Operations; Chris Cassettari, KAL Director of Corporate Services; and Scott Grant, Group General Manager-Customer Support and BD KAL.

Toll has recently welcomed the addition of Jereme Baker to their team who has been appointed as the Morningside Warehouse Manager.

Jereme has been working in logistics for the past 8 years in a number of roles both operational and management. Jereme was selected for his expertise in managing implementation of Greenfield operations, including system planning and implementation as well as racking layout, traffic management flow, and order processing. Jereme joined Toll Autologistics in May of 2009.

While Barry Clark and Chris Cassettari officially launched the new centre, special guests Will Davidson from Toll HRT and Craig Lowndes /Jamie Whincup from team Vodafone, provided the excitement for the day. The race cars were on display and the drivers signed posters and talked to the enthusiastic warehouse staff from Toll AutoLogistics and guests. n

Toll Morningside Depot Launch5 Special Guests

Will Davison and Craig Lowndes with Barry Clark and Chris Cassettari.

6 Jereme Baker – Warehouse Manager Morningside.

7 Toll AutoLogistics Warehouse Team with the Toll Racing Cars.

8 Barry Clark – Director Toll AutoLogistics.

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Global ForwardingGlobal Logistics

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from Christmas island

Since the establishment of the Australian Government Immigration Detention Centre

on Christmas Island in 2007, airport traffic has more than doubled and is continuing to grow. Combined with this is the fact that the islands are visited only once a week by ship and anything else that is needed has to be flown in from Australia.

PDL Toll manages the two airports on behalf of the Attorney General’s Department and provides airport management, security services and everything else required to run an international airport.

As well as the challenges of isolation, the islands themselves offer up their own challenges, including the annual migration of 120 million red crabs on

Christmas Island each year. These crabs swarm over everything in their path on a pilgrimage to two isolated beaches where they breed. The only relief from this is the fact that they are just the small red crabs, and not the other local crabs, the robber crabs, known for their ability to crack coconuts with their pincers.

The award of this contract reflects PDL Toll’s growing reputation in aviation management and remote logistics. This reputation has been built on the experience of managing aviation solutions in the Solomon Islands and Timor Leste, locations that face a similar range of challenges.

The contract was awarded in August of this year with operations commencing on October 1. This meant a very fast

Merry Christmas PDL TOLL iS TAkiNg REMotE LoGiStiCS TO A NEW LEvEL WiTh ThE RECENTLY aWaRDED CoNtRaCt TO MANAgE AUSTRALiA’S TWO MOST FaR-FLuNG aiRPoRtS. ThE AiRPORTS ON CHRiStMaS aND CoCoS iSLaNDS iN AUSTRALiA’S iNDiAN OCEAN TERRiTORY, LiE MORE ThAN 2,000 kMS OFF ThE COAST OF WESTERN AUSTRALiA AND PRESENT A UNiqUE SET OF LoGiStiC CHaLLENGES.

transition and was only possible due to the hard work of PDL Toll aviation specialist Seve Roughsedge and Airport Manager, Sonia Fuller, who both sacrificed their Septembers to the cause. The transition was helped by the team already in place who fitted straight in by displaying the same can-do attitude that characterises the PDL Toll approach.

Once the hectic pace of the transition slows down a little and the staff finally get a day off; they can explore some of the best diving and fishing to be found anywhere. They can also explore the islands themselves with their rich wildlife and history – although we are told it is not somewhere you want to wander around without your passport. n

Global Resources

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Global Logistics

Toll Mining Services Gladstone Depot has just celebrated 2 years Recordable Injury (RI) Free. We are constantly reminded of the potential dangers

of travelling on the roads, this coupled with the nature and volume of the products that the Gladstone Depot transports makes the 2 year celebration twice as sweet. The Gladstone Depot co-ordinates and transports a variety of dangerous goods, from solvent based fuels to sodium cyanide being the most toxic.

The management team guided by Mike Elmer, General Manager, and driven by Chris yourell, Regional Manager, have attributed this success to hard work and determination by all its employees from the managers to the truck drivers and their ability to work as a team to achieve the common goal of an improved safety culture.

TMS gladstone Depot – 2 Years Recordable injury Free

orica Mining Chemicals yarwun were invited to celebrate the success with the Gladstone team at a recent Recognition Awards Meeting where the staff involved in the operation were awarded with certificates and gifts to acknowledge their efforts. The Recognition Awards Meeting was attended by Toll Management, Orica Management, Orica Logistics Staff and the Gladstone Team. David Ellison, the Logistics Manager for Orica, commented that this achievement is directly attributed to the hard work and constant efforts from the drivers who ultimately make this possible.

Toll Mining Services Gladstone is continuing to improve their safety culture and are looking forward to the next 2 years RI Free. n

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Global Resources

The last time the Mongolian army mobilised a battalion, Genghis Khan was in charge and they went on to make history. This time around their ambitions are

a little less lofty and their cause a lot more peaceful.

As part of the international peacekeeping effort in Central Africa, the Mongolian Army is sending troops from Ulaanbaatar to N’Djamena, Chad. Helping them on their way is Mick James, a movement control specialist from PDL Toll.

PDL Toll provides movement control consultants to liaise between international peacekeeping organisations, troop contributing countries and aircraft and marine contractors to ensure that personnel, and equipment are transported without incident. This means making sure all parties comply

Postcard from Ulaanbaatarwith the terms of the contract and that all customs and immigration requirements are met. It also means making sure that all cargo is packed and loaded properly to ensure it reaches its destination undamaged. This includes ensuring that any explosive or dangerous materials or weapons are packed and transported safely and in accordance with international regulations so that nothing goes bang at 30,000 feet.

Mick James has found the Mongolian Army to be very helpful and efficient in their preparations for the deployment and has full confidence in their ability to deploy successfully. He is less confident however about their ability to adapt to a 60°C swing in temperature. Overnight temperatures in the Mongolian capital Ulaanbaatar plummet to well below -20°C and reach -5°C during the day only if the sun is shining. In their destination, N’Djamena, temperatures hover around a balmy 40°C.

Mick had his own share of adapting to do on arrival in Ulaanbaatar as his previous deployment was in Sierra Leone in Western Africa. As one of PDL Toll’s movement control specialists, Mick has had an itinerary that would make any travel buff jealous: Egypt, Sierra Leone, Bangladesh, Nepal, Tanzania, Malawi and now Mongolia.

PDL Toll has been providing movement coordination consultants for peacekeeping missions for over five years and has built up a reputation as an international leader in the delivery of civilian logistics coordination, a reputation that assists them in every other area of their business. n

1 PDL Toll movement control specialist Mick James advising Mongolian Army personnel in preparation for their deployment to N’Djamena, Chad.

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Global Resources


During the month formerly known as November, PDL Toll staff from all corners of the globe mobilised their moustaches in support of men’s health. Movember is

an initiative where men are sponsored to grow moustaches for a month to raise funds and awareness of Men’s health issues. In 2009 the event raised funds for the Prostate Cancer Foundation of australia and Beyond Blue, the national depression initiative.

Team PDL Toll Mogistics had 56 guys putting their money

Movember Madnesswhere their mouth is, or just above it, to grow magnificent moustaches for the cause. It was not just all about the guys though, but a real team effort with everyone getting involved in organising events and collecting donations.

The efforts of PDL Toll’s Timor Leste, Solomon Islands, Central African and Australian offices, in combination with Helicorp and QSi, raised a grand total of $15,807 and produced some very memorable moustaches along the way. Well done everyone. n

On September 17, 2009 a new three year contract was executed between Toll Mining Services, a part of Toll Global Resources and anglo Coal (Capcoal)

for the supply of on-site coal haulage, coal reject management, stockpiling and road maintenance services worth in excess of $45m revenue over three years.

The signing of this agreement signals a bright future for the on-site mining services business acquired by Toll from Korn Bulk Haulage back in 2005.

Mining Services General Manager, Mike Elmer said “This is the first major long term contract signing since the purchase of the Korn business back in 2005 and I couldn’t be happier with the progress our on-site business has made since a very challenging transition into the Toll Group. We have restructured the business in an effort to meet the needs of the market and to keep delivering on our promise to our customers.”

The signing of the Anglo contract is a very interesting story in itself. Back in early April 2008, Toll were given notice by Anglo of being unsuccessful with our tender submission to provide coal haulage services at the mine site. A week later due to a change in circumstances on-site, Anglo requested Toll’s assistance to provide three trucks and a front-end loader for 3 weeks work and have been on-site ever since. Initially, 13 staff and operators were employed, now there

are over 75 staff and operators employed at the site. “It is a credit to the persistence of our staff in this business that we got a start at Anglo back in April last year, especially considering we had just been told of their unsuccessful tender bid.”

The signing of this contract has provided an opportunity for Toll to invest new capital in the business beginning with two new Komatsu WA900 front-end loaders being ordered, the first due for delivery prior to Christmas.

Toll Mining Services is now in a position to consolidate its presence in the mining services market and is looking for other opportunities to grow and expand its business. “We have the processes and people in place now to take this business to the next level. To this end we will be aggressive in our pursuit of growth opportunities within the Bowen Basin and Hunter Valley coal sectors. We will also target international expansion opportunities to complement Toll Global Resources marine services offering in Asia.” In addition it opens up new off road markets in as we take the skills built in coal haulage and ancillary services into hard rock mining. n

Toll Mining Services Signs New 3 Year Contract with Anglo Coal

Global Resources

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On July 1, 2009, Toll acquired Perkins Shipping. The acquisition brings to Toll coastal shipping services throughout northern Australia and

international services between Darwin and Singapore via Timor Leste. Since the acquisition of Perkins by Toll, a number of significant changes have been made to the business and its management.

Steve Brown (previously from Rio Tinto) has been appointed to run the operation and will shortly relocate to Darwin to take up his new role. Several other changes have also been made to senior management roles within the business and a restructure of some services is also underway.

Under Toll ownership, a number of studies have already been conducted to assess existing services and to determine whether improvements can be made to offer better and more reliable services to Perkins existing customers. Toll remains absolutely committed to Perkins traditional coastal, community and international trades and is bringing a real customer service focus to those existing businesses.

To compliment these services, additional Australian coastal shipping services and offerings to PNG and other Asian ports are also under development. Perkins already offers a vital link to Toll Global Forwarding via its strategic hub and

existing services to Singapore. A number of existing Toll clients have requested that additional services be considered to suit their operations.

Greg Smith, Deputy General Manager of NQX describes the interest from Toll’s customers: “Our customers understand that goods can be packed by Toll Global Forwarding in places such as China and India into containers for direct store delivery in Australia. Those containers can be fed into Perkins hub in Singapore by TGF and delivered directly to Darwin by Perkins for distribution throughout Australia by NQX. There is no need to open the containers until they reach the store, warehouse, factory or mine site. This is a huge plus for many of our clients.

“Similarly, existing Perkins customers realise that orders can be placed with suppliers throughout Australia and beyond, the freight transported to Darwin using Toll’s vast network and placed on board a Perkins vessel for delivery. We are actually seeing customers reassess their buying patterns to take advantage of this integration.”

A review of the existing Perkins fleet is also underway. Several proposals are being considered to improve the make up of the existing fleet to ensure that Perkins can provide reliable services and has adequate capacity for future growth. This is likely to result in further investment by Toll at a time when global vessel markets are soft and the Australian dollar is very strong. This should provide enduring benefits for Perkins services well into the future.

“We have seen a dramatic and very positive reaction to Toll’s ownership from customers and staff alike” said Greg Smith, “and with our plans to improve Perkins existing services and provide further scope for growth, we are very confident that the business will grow strongly in the coming years.”

The course has been chartered and the sails are set. Welcome aboard! n

Toll Sets Sail with Perkins Shipping

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Global Resources


corporate super

aNZ aCQuiRES 100% oF iNG auStRaLia aNZ recently announced that it will acquire iNG Group’s 51% shareholding in iNG australia and as a result take full ownership of the company.

ING Australia is a specialist wealth management and insurance business that manages one of the Toll Group Super Plan’s, ING Corporate Super.

Since 2002 ANZ has held a 49% shareholding in ING Australia as a joint venture arrangement with ING Group. With the experience of the joint venture arrangement, ANZ has gained a strong knowledge and understanding of ING Australia and its operations. This acquisition is a positive milestone for ING Australia and places it in a strong position for the future.

ANZ has purchased ING Australia as part of a strategy to grow the bank across Australia and Asia, and at the same time ING Group has decided to reduce some of its operations in Asia and the Pacific region. ANZ’s purchase of ING Australia does not include ING Direct, the online bank.

WHat DoES tHiS MEaN FoR toLL EMPLoyEES WHo aRE iN tHE iNG CoRPoRatE SuPER FuNDImportantly, the ANZ acquisition of ING Australia will not lead to any changes to the service and policy commitments that the Toll Group currently has in place for your superannuation.

ANZ ownership is a positive strategic change for ING Australia that will facilitate change and support future growth. ANZ is a leading bank in Australia and around the world and is one of only eleven globally that holds the AA rating.

Over the next twelve months ING Australia will continue to operate under the ING brand while a new branding is determined.

LooKiNG to tHE FutuREThis is an exciting opportunity for ING Australia as ANZ is committed to growing its wealth management and insurance business in Australia and the Asia Pacific region.

The new ownership will not change your day-to-day interactions with your superannuation provider. ING looks forward to continuing to provide a leading and cost-effective super solution to Toll Group employees.

aNy QuEStioNS?For more information about your ING Corporate super account, please visit the ING web portal from your Toll Group intranet (via Departments/Human Resources/Superannuation/ING Web Portal) or contact ING on 1800 243 182 (Toll Group dedicated line). n

This information is current as at October 23, 2009 and may be subject to change. The information has been provided by ING Custodians Pty Limited (ABN 12 008 508 496, AFSL 238346, RSE L0000673) the issuer of ING Corporate Super.

toLL SuPER PoLiCy CoMMittEE NoMiNatioNS / ELECtioNS to BE HELD iN NEW yEaR.Toll employees that are members of either the Toll Asgard Superannuation Fund or ING Corporate Super can expect to receive correspondence in the mail to your home address very soon which will call for nominations for employee representatives to sit on either of these Super Fund current committee’s depending on the fund that you belong to. Anyone who is a member of either ING or Asgard can nominate as an employee representative. If more employee nominations are received than the number of vacancies, an election must be conducted by Toll (the employer) using a ballot.

The time frame for this process will be over the next few months.

PoWERS oF a PoLiCy CoMMittEEThe Policy Committee acts in an advisory capacity to the Trustee of each fund.

LiaBiLity oF tHE PoLiCy CoMMittEEThe Policy Committee is only an advisory body, its members are not liable for any recommendations or decisions made to the Trustee.

So with this article we are just giving all fund members of both these funds a heads up that we will be calling for nominations for member representatives for both of these Fund Toll Policy Committees.

If you have further questions on Toll Superannuation enquiries can be sent by email to:

Cheryl Barbary your Toll Superannuation Manager at [email protected] n

Toll group Superannuation important News

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Corporate

TgF Supports

Toll Global Forwarding coordinated the complete movement, which included the purchase of a new 40 foot container which will be used by the

community for storage and shelter.

Mannya is located in Southern Uganda, close to the Tanzanian border. The village is a bumpy 4 hour drive from the Ugandan capital, Kampala. The southern part of the country includes a substantial portion of Lake Victoria, which is also bordered by Kenya and Tanzania.

The Cotton on Foundation has joined forces with St Bernard’s Parishes in Belmont (Geelong), and Essendon, Victoria along with St Luke’s Parish in Mannya with the combined goal to help the community become self sufficient. A health clinic was constructed 2 years ago bringing much needed medical care to the community which has been devastated by HIV, malaria and tuberculosis.

In addition to the health centre, the charity is currently undergoing the rebuilding of nurses’ homes and the secondary school. The Cotton On Foundation, is also building a dormitory at the school for 200 boys, a teachers’ house, a library and 2 new rooms for years 11 and 12.

Education for years 11 and 12 had previously not been provided. There are 860 children on the site, including 280 secondary students, many of whom are being sponsored by the charity.

Water is a major problem in the area, which has also been addressed by the foundation. A dam has been constructed, which will hold more than 10 million litres of water when full. Once the rain arrives and the dam fills, it will solve the community’s water problem.

Nigel austin, CEO of Cotton On, and his staff make regular trips to visit the community to monitor and assist progress of the infrastructure. Dr Shannon from Geelong and Father Peter Foley from St Bernard’s Parish Belmont also regularly visit the people of Mannya.

The locals refer to the visitors as ‘Muzungu‘ which means ‘white person’ in many ‘Bantu’ languages of east, central and south Africa. The two main languages spoken in Uganda are English and Swahili. n

ThE CottoN oN FouNDatioN AND TOLL gLObAL FORWARDiNg tEaMED uP TO PROviDE MUCh NEEDED SuPPLiES TO ThE PEoPLE oF MaNNya, uGaNDa. COTTON ON COORDiNATED MEDiCAL EqUiPMENT, hYgiENE PRODUCTS, bOOkS, TOYS, biCYCLES, CLOThiNg AND FOOTWEAR, WhiCh WERE LOADED iNTO A CONTAiNER AT COTTON ON’S DiSTRibUTiON CENTRE LOCATED iN gEELONg DESTiNED FOR MANNYA.

in UgandaCotton On

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Community


Toll Transitions Shows Support for the Australian Defence Force at the Annual Defence Charity ball

Toll Transitions attended for the fourth year running the annual Defence Charity Ball held in

Brisbane on Saturday 5 September. The ball assists to raise funds for Legacy and seeks to further develop the social connection between Defence and the south east Queensland business community.

Amongst the attendees were wives and families of Defence Members who lost their lives in Afghanistan and who benefit greatly from Legacy.

Toll Transitions donated to this worthwhile cause and was well represented by staff members from its Brisbane Office. Those in attendance were Rose aston, Kerry and David Dlask, Mary Jackson and Paul Hayllar, National Defence Account Manager. Toll Transitions also invited several key Defence representatives to join the staff at the Toll Transitions table.

The Toll Transitions team was also fortunate enough to meet Air Chief Marshal angus Houston aC. Conversation turned to the important

role Toll Transitions plays in the Removal process of Defence members across the country and the world.

The MC for the evening was Karl Stefanovic from Channel Nine’s today Show, who donated his time free of charge. For his efforts he was rewarded with a Diggers slouch hat which is held in high esteem by Defence.

The event was attended by over 600 guests including Defence Members and suppliers to Defence.

Each Service had a display of their ‘hardware’ including Tanks, Navy ‘Ribs’ and RAAF attack dogs. A demonstration of the RAAF attack dogs was a highlight of the night with no prisoners being taken.

“Toll Transitions is proud to be associated with and provide services to the Defence Force, who continue to do an outstanding job with peace keeping missions in Afghanistan and other ‘hot spots’,” said Paul Hayllar.

1 L- R: Paul Hayllar, Rose Ashton, Mary Jackson, Air Chief Marshal, Angus Houston AC and Kerry Dlask at the Defence Charity Ball.

1

Toll group is Putting Smiles on Young Faces for Christmas

Last December, when not building and maintaining systems, chasing down faults and

supplying ideas to Scott adams (Dilbert creator), Group IT made time to hold their second Children’s Christmas Party. Families and colleagues were able to relax and socialise without too many blinking lights and bleeping alarms.

Intending to build on the success of last year we have been raising funds and making plans to re-visit Myuna Farm – www.casey.vic.gov.au/myunafarm/. If you have young children and are ever in the area,

it is well worth the visit; friendly and helpful staff, lots of BBQ and picnic areas, animals for the kids to pet and other activities, and all very reasonably priced.

To self fund the event we hold BBQs and sell chocolates throughout the year and thanks to donations from management, staff and the nice people at Toll Racing, we raffle and auction small prizes.

Run entirely by volunteers, last year we provided a BBQ and spit lunch, drinks, snacks and even a small gift for each child which enabled one of the biggest

benefits – the look of wonder on the faces of the little kids when Santa gave them a present.

If you would like to contribute to next year’s efforts please contact trevor Byass, Toll Group IT, Project Manager on 03 8710 0328 or [email protected]

Do you have any memories of excellent kids Christmas parties from your childhood? Any suggestions or ideas for improvement will be gratefully accepted. n

Toll Transitions also supported and attended the Defence Force Cup Race Day held at Queanbeyan Racecourse on Sunday 13 September. There were seven races run and Toll Transitions was one of the sponsors of race number two, a 1,110 metre race which had 14 runners. Prize money for the race totalled $9,000. Katie Eaton-Jones and Helen Hutchings attended from Toll Transitions Canberra office along with a number of representatives from Defence. Dr Mike Kelly, Parliamentary Secretary for Defence was also in attendance. n

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Community

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Logistics Cadetships – Encouraging Young People into our industry

In 2008, four Toll business units partnered with tDt Victoria, the Victorian Transport & Logistics Industry Training Advisory Board, to recruit exit year 12 students and place

them into a pilot two-year development program whereby the cadets complete a Diploma of Logistics whilst in full-time employment with Toll.

With funding received from the Department of Education, Employment and Workplace Relations, TDT Victoria recruited and matched the cadets with toll iPEC, toll SPD, toll Shipping and Extra transport. Each business provided their cadet with a mentor who worked with them to ensure a successful two-year program. The pilot results speak for themselves, with each cadet being offered full-time positions after successful completion of their cadetship.

toLL iPECJames Dimovski completed his cadetship program with IPEC, with Geoff Jackson, Human Resources Manager, as his mentor. James had achieved an impressive VCE result but did not want to go on to University. Throughout the cadetship James experienced many areas of the IPEC business including linehaul, operational analysis, customer service analysis, storage and dispatch of operational uniforms and participated in other specific projects. James achieved great results both in the workplace and during the study blocks to achieve his Logistics Diploma, and in 2010 will continue his employment with IPEC in addition to commencing a Logistics Degree.

toLL SPDJarrod Bennetts was recruited into Toll SPD with Guy Badman, Operations Manager Victoria, as mentor.

Jarred also achieved impressive VCE results and throughout the two year Cadetship has proven himself to be an exceptional cadet. His results during study blocks and his outstanding growth and development at SPD is acknowledged by those around him. Jarrod has been offered a permanent position as Customer Service Officer following graduation.

toLL SHiPPiNGBen usher commenced his cadetship with Toll Shipping, with Rod King, National Manager Logistics as his mentor. Ben completed school in 2005 and had experienced the transport industry through the family bus business. Looking for a challenge, Ben was keen to move into the logistics field. During his time at Toll Shipping, Ben has experienced and enjoyed all aspects of freight preparation and was also able to spend time at Toll Tasmania and Edwards transport. Ben will continue his role with Toll Shipping in 2010.

EXtRa tRaNSPoRtJason Schill is Extra Transport’s cadet with Bousy atwa as his mentor. Whilst completing year 12, Jason achieved a Certificate III in warehousing, providing him with a sound platform into the cadetship program with Extra Transport. Jason has experienced the three divisions of Extra Transport including Pestex Fumigation and alliance, discovering the industry has roles he had never previously heard of. Jason intends completing a Logistics Degree in 2010.

TDT Victoria is recruiting both companies and cadets for the 2010 program. If you would like more information please contact Kerri Langes on 03 9326 7211 or visit tdtvictoria.org.au n

Most transport operators will read ‘Ruined Piano’ with some concern, as the last thing we want to do is ruin a piano, but in this case Toll IPEC was asked

to move a piano that was already well and truly ruined.

Ruined, neglected and devastated pianos are all taken under the wing of West Australian composer, performer Ross Bolleter. They come from sheds, paddocks, abandoned theatres and shearing sheds all to be given new life and sound by this unique musician.

Ross contacted Toll IPEC to see if we could assist in transporting one of his ‘Ruined Piano’s’ from Perth to Melbourne for a concert being held for the australian National academy of Music. The program was designed to expose young musicians and others to a different style of music. Ross works with instruments that most musicians would not consider and manages to create his own blend of special music.

A Ruined Piano

1 Ross Bolleter at the “ruined” piano.

Many thanks to Brian Green (WA Fleet Manager) who looked after this movement from Perth and Darren Patrick (Melbourne Freight Manager) who coordinated handling and delivery in Altona.

Louise Godwin from the Australian National Academy of Music said, “I would also like to say thank you for your assistance, and the help of your staff, during the past week or so. Both Florin (Avram) and your driver have been understanding and extremely helpful, and our experience working with Toll IPEC has been extremely positive.”

Ross called recently to thank us again for our support. He said his piano arrived in good shape. Well as good as one might expect for a ‘Ruined Piano.’ n

1

Community


This event takes 12 months of solid planning but all came together on 25 October when the 18th annual Convoy for Kids took place in Sydney.

With fundraising efforts throughout the year with BBQs and raffles to raise further funds to support a cause that seeks to raise money for sick and needy children, it was great news when Toll Express Eastern Creek received the honour of entering a triple trailer which on the day was second in the convoy to lead.

With the announcement of Toll Express’ involvement on the day, we decided to gather other Toll divisions to join us in leading the convoy and represent Toll. Toll Logistics Minchinbury and Toll Fast quickly came on board and by the end Toll had 24 vehicles participating on the day.

After polishing the vehicles the day before, approximately 800 vehicles from various companies and motor clubs, drivers and family members arrived at Huntingwood Drive, Huntingwood, NSW at 5am for a hearty BBQ and a quick brief.

Throughout the day there were smiles on everyone’s faces, from drivers to the kids who accompanied the convoy, and horns blaring, as the convoy made its way to the Sydney Olympic Park. Entertainment was provided by Chris Cummins and Cash on Delivery (Johnny Cash Australian style), who kept spirits up when the sunny morning turned into a wet afternoon.

However the wet weather did not dampen any spirits with a further $11,500 raised on the day through auction items and a sum of $60,000 raised throughout the year, bringing the total to $71,500.

The raised funds will be donated between two emergency services, the Neonatal Emergency transport Service (NEtS) who provide on the ground medical support and telstra Child Flight, an emergency helicopter retrieval

A Sea of green – Toll Express Leads the Way in the 18th Annual Convoy for kids

service that transport critically ill children and babies from regional NSW and ACT to lifesaving medical care.

Toll Express Eastern Creek, would like to take this opportunity to thank Charlie and Donna at Toll Logistics, the drivers for their hard work over the two days, management for their support, and a special big thank you to all the employees at Toll Express Eastern Creek who continue to raise funds for the cause.

An extended thank you and appreciation to our clients: Church & Dwight, Clorox, Masterpet and Shelta, who kindly donated items for the auction.

We would also like to take this time to invite any other Toll divisions who would like to join in next year’s convoy occurring on October 24 or October 31, 2010 and help raise money to ensure better care of our sick kids.

For further information please contact committee member Kerry Mannix (Treasurer) on 0428 637 025. Once again thank you all for your support. n

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hearts to Care for

On Thursday 24 September, Howard Mackie, workshop supervisor at Brunker Rd, Chullora NSW and his wife Kim, son Liam (19) and daughter

Laura (15) attended a special morning tea at Government House with Her Excellency Professor Marie Bashir aC and her husband Sir Nicholas Shehadie aC oBE. The morning tea was held for families who are members of HeartKids NSW, a not for profit organisation that supports families whose children have heart disease. Kim, Howard’s wife, works for this support group at the Children’s Hospital Westmead speaking to families whose children are having heart surgery or have been newly diagnosed.

1 in 100 children are born with a heart defect with 6 babies being born every day in Australia. Their son Liam was born with CHD (childhood heart disease) and has endured five heart operations and a number of other surgeries as he also has a syndrome.

Liam was recently selected for the NSW state soccer team to attend the National Special Olympics in Adelaide in April 2010. At these games a team will be picked to go to Athens in 2011 for the World Special Olympics. The Mackie family would like to thank Toll for its donation towards getting the team to Adelaide next year. n

Community

PDL Toll Continues to Support Defence Lake Attack Charity

PDL Toll has been recognised for its continued support of the Defence Lake Attack Fun Run/Walk and charity ball.

Through its close links with the australian Defence Force (aDF), PDL Toll has supported this event for the past 5 years and continues its support of this annual event coordinated and run by the ADF with support from the Lord Mayor’s Charitable Foundation.

PDL Toll works with the ADF providing comprehensive logistics support to Operation ASTUTE in Timor Leste as well as ships husbandry for naval vessels, and AQIS cleaning of Defence assets and vehicles returning from overseas. PDL Toll also provides logistics consultancy to the ADF with a representative embedded within Headquarters Joint Logistics Command (HQJLC) in Melbourne.

The Defence Lake Attack is a series of three events that brings together Victorian Defence, the local community and sponsors to raise funds for local charities. This year the nominated charities are:

Legacy – caring for families of deceased veterans; Kidsafe – child accident prevention foundation of Australia; Redkite – cancer fund for children; and Compassionate Friends Victoria – supporting bereaved parents and siblings.

The first event was launched on May 6, 2009 at Victoria Barracks in Melbourne by Major General Grant Cavenagh, Commander Joint Logistics Group. During the launch Leon Smith, PDL Toll General Manager Operations presented Major General Cavenagh with a cheque for $25,000 making PDL Toll one of the three major sponsors of the event.

On August 30, 2009 the Fun Run/Walk was conducted at Albert Lake which included participation from Defence members, sponsors, and charities alike. The final event was the DLa Charity Ball which was held at Victoria Barracks Melbourne Officers Mess on September 19, 2009 and hosted by Major General Cavenagh.

In attendance at the DLA Charity Ball were ian Menzies, Head of Business Development and Mark Leatham, Commonwealth Program Manager representing PDL Toll. During the evening a series of auctions were conducted to raise more funds, including a scenic helicopter flight from Helicorp which raised $650.

The charity ball was an excellent success and at the end of the night the total funds collected was announced as $212,000 and cheques for $53,000 were presented to each of the charities as well as glass sculptures of appreciation to each of the major sponsors. n

1 Major General Grant Cavenagh (right) presents an award to Mark Leatham (centre), Commonwealth Program Manager in appreciation of PDL Toll’s contribution to Defence Lake Attack 09.

going Pink for a great Cause

Toll Priority Newcastle got behind Breast Cancer Day by holding a morning tea with an obvious

pink theme. Staff wore pink and ate pink food to support the cause, a special thanks to the Natalie and Sabrina for baking the cakes

and Kate for making a pink dip, that tasted great too. We were very impressed with Steve’s pink wig. All donations went to Pink Ribbon Day. Thank you to all those who supported this worthy cause. n

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CommunityCommunity

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CLUB 10Abigail Marina Braun – Toll Tasmania, Melbourne, VICAlan Buric – Toll Refrigerated, Prospect, NSWAlan Slaytor – Toll Contract Logistics, Eastern Creek, NSWAliki Chrisanthopoulos – Toll in2store, Yennora, NSWAllan Ronald Maybury – Toll Global Resources, Tomago, NSWAllison Fraser – Toll Autologistics, Laverton, VICAndre Macdonald – Toll Priority, Brisbane Airport, QLDAndrew Hull – Toll Autologistics, Gillman, SAAndrew Tate – Toll Priority, Newcastle, NSWAng Poh Heng – ST Logistics, SingaporeAnthony John Brooks – Toll Tasmania, Hobart, TASAnthony Touson – Toll Priority, Brisbane Airport, QLDApanui Karauna Waititi – Toll Contract Logistics, Eastern Creek, NSWArthur Woodford – Toll QRX, Townsville, QLDBarrie Johnson – Toll SPD, Brisbane, QLDBrett Miller – Toll Autologistics, Wagga Wagga, NSWBryan Heap – Toll Contract Logistics, Eastern Creek, NSWCarolyn Schulze – Toll Global Forwarding, Murarrie, QLDCharlie Marulli – Toll Corporate, Melbourne, VICChris Plummer – Toll Priority, Adelaide, SAChris Soukos – Toll Fast, Port Melbourne, VICChristine Halliwell – Toll Priority, Erskineville, NSWChristopher Albert Richards – Toll Tasmania, Hobart, TASChua Khong Heng Jason – ST Logistics, SingaporeColin Curtis – Toll Contract Logistics, Eastern Creek, NSWCraig Garrod –Toll Autologistics, Wagga Wagga, NSWDarryl McLachlan – Toll Refrigerated, Morningside, QLDDavid Hannah – Toll Contract Logistics, Eastern Creek, NSWDavid John Glenn – Toll Tasmania, Hobart, TASDavid Murray – Toll Autologistics, Laverton, VICDean John Fischer – Toll Tasmania, Launceston, TASDebbie Young – Toll Autologistics, Hamilton, QLDDerek Chamberlain – Toll Autologistics, Edinburgh, SADiane Azzopardi – NQX Freight System, Cairns, QLDDuc-Hoai Duong – Toll IPEC, Bankstown, NSWEdmond Samuels – Toll Contract Logistics, Eastern Creek, NSWEng Hak Boon – Toll Global Logistics, SingaporeFaten Ashamalla – Toll Corporate, Doveton, VICFoo Say Ai – ST Logistics, SingaporeGarry Bertrand – Toll Autologistics, Laverton, VICGary Rukuwai – Toll Autologistics, Hamilton, QLDGavin Speziale – Toll Priority, Adelaide, SAGoh Ngak Lim Alvin – ST-Airport Services, SingaporeGordon Collins – Toll Priority, Bankstown, NSWGraham Daddow – Toll Priority, Adelaide Airport, SAGregory Ilsley – Toll Autologistics, Somerton, VICGuy Krall – Toll Fast, Port Melbourne, VICHo Mong Hwa – ST-Airport Services, SingaporeHo Yoke Chun – ST Medical Services, SingaporeIan Green – Toll Autologistics, Hamilton, QLDIan Pettit – Toll Refrigerated, Prospect, NSWIsabella Douglas – Toll Fast, Murarrie, QLDJack Lowrie – Toll SPD, Adelaide, SAJames Tang – Toll Priority, Erskineville, NSWJason Lee Eliss – Toll Tasmania, Launceston, TASJohn Atkinson – Toll in2store, Mitchell, ACTJohn King – Toll Priority, Silverwater, NSWJoseph Banks – Toll Priority, City, WAJulie-Ann Galluzo – Toll Autologistics, Campbellfield VICJustin Jones – Toll Priority, Adelaide Airport, SAKarine Wallace – Toll IPEC, Altona North, VICKen Batterham – Toll in2store, Mitchell, ACTKhoo Enn KHoon – ST Logistics, SingaporeKoh Gek Kian Linda – ST Logistics, SingaporeLance Wainwright – Toll in2store, Welshpool, WALee Kok Tai – Toll Global Logistics, SingaporeLeon Land – Toll in2store, Rydalmere, NSWLeslie Ian Anderson – Toll Global Resources, Carrington, NSWLim Liang Geok – Toll Global Logistics, SingaporeLinda Samson – Toll Fast, Port Melbourne, VICLisa Sue Bucknell – Toll Tasmania, Burnie, TASLorraine Taylor – Toll SPD, Perth, WALow Peck Yong Jennifer – Toll Global Logistics, SingaporeLudvik Dobrun – Toll Autologistics, Laverton, VICMana Terii – Toll Tasmania, Melbourne, VICMaree Droney – Toll Priority, Brisbane Airport, QLDMargie Johnson – Toll Fast, Murarrie, QLDMaria Makariou – Toll Global Resources, Sydney, NSWMark Lemme – Toll Priority, Erskineville, NSWMark Stevens – Toll Autologistics, Dry Creek, SAMatthew Fawke – Toll Priority, Brisbane Airport, QLDMaxwell William Lewis – Toll Tasmania, Hobart, TASMichael Eden – Toll Refrigerated, Prospect, NSWMichael Peate – Toll In2store, Granville, NSWMichael Peter Tilley – Toll Tasmania, Hobart, TASMichael Raymond Pratt – Toll Tasmania, Melbourne, VICMichael Ryan – Toll Priority, Bankstown, NSWMilivoj Orecic – Toll Autologistics, Edinburgh, SAMykel Gard – Toll Autologistics, Arndell Park, NSWNathan Pugh – Toll in2store, Mitchell, ACTNeil McGuire – Toll Refrigerated, Morningside, QLDNg Gim Chie – ST Logistics, SingaporeNicholas Brown – Toll IPEC, Gold Coast, QLDOscar Rosa – Toll SPD, Melbourne, VICPaul John Stevens – Toll Tasmania, Hobart, TASPaul Price – Toll Autologistics, Wagga Wagga, NSWPeng Chung Mien – ST Medical Services, SingaporePeter Hogg – Toll IPEC, Moorebank, NSWPeter Inanden – Toll Priority, Silverwater, NSWPeter Van Den Broek – Toll IPEC, Homebush, NSWPoo Hwee Kiang Cynthia – Toll Global Logistics, SingaporeRalph Miliambro – Toll Refrigerated, Prospect, NSWRichard John Leed – Toll Tasmania, Hobart, TASRichard Leslie Mchenry – Toll Tasmania, Hobart, TASRichard Nowill – Toll Refrigerated, Prospect, NSWRIcky Eric Cowen – Toll Tasmania, Hobart, TASRobert Marshall – Toll Refrigerated, Prospect, NSWRobert Mearns – Toll Autologistics, Wagga Wagga, NSWRobert Taylor – Toll Refrigerated, Prospect, NSWRoslyn Doyle – Toll Fleet Management, Wagga Wagga, NSWRoy Bellantoni – Toll Contract Logistics, Eastern Creek, NSWSarin Ngoun – Toll Autologistics, Somerton, VICScott Gilmore – Toll Autologistics, Dubbo, NSWScott McNeill – Toll Priority, Adelaide, SAShane Pass – Toll Autologistics, Kewdale, WASiew Kwok Yew – ST Logistics, SingaporeSoh Ei Ling – ST Medical Services, SingaporeStephen Sivathasan S/O Ramanraghavan – ST-Airport Services, SingaporeSue Lemura – Toll Fast, Murarrie, QLDTan Chue Hong – Toll Global Logistics, SingaporeTan Foo Han – ST Logistics, SingaporeTan Kim Lan – Toll Global Logistics, SingaporeTan Siow Hwei – ST Logistics, Singapore

Staff MilestonesClub 10 continuedTan Soo Leng – ST Logistics, SingaporeTan Yoke Hkeng – Toll Global Logistics, SingaporeTay Boon Hong – ST Logistics, SingaporeTeng Jyh Lei – ST Logistics, SingaporeTerrance Allen – Toll Priority, Redcliffe, WATerry Nelson – Toll Autologistics, Altona North, VICTimothy John Tasman – Toll Tasmania, Launceston, TASTodd Anthony Worsley – Toll Tasmania, Hobart, TASToh Bee Chin – ST Logistics, SingaporeTseng Chin Liang Andrew – ST-Airport Services, SingaporeTulemoe Tulemoe – Toll Tasmania, Revesby, NSWUldis Lake – Toll Refrigerated, Prospect, NSWUrsula Rauchenberger – Toll Refrigerated, Prospect, NSWYevgeniy Rudoy – Toll Corporate, Doveton, VIC

Club 15Abdul Rashid Bin Abu Bakar – ST Logistics, SingaporeAldo Simonato – Toll Contract Logistics, Minchinbury, NSWAng Ching Hee – ST Logistics, SingaporeAnthony Hill – Toll IPEC, Moorebank, NSWArthur Bugeja – Toll Autologistics, Laverton, VICArthur Tasev – Toll Autologistics, Somerton, VICBeverly Graf – Toll Global Forwarding, Tullamarine, VICBrian Kelly – Toll Contract Logistics, Yeerongpilly, QLDChan Yoke Yee, Anne – Toll Global Logistics, SingaporeCheak Foon Ming Kenny – ST Logistics, SingaporeCheng Lai Chong – ST Logistics, SingaporeChew Soong Wai – ST Logistics, SingaporeChia Wei Cheak – ST Logistics, SingaporeChong Lai Poh – ST Logistics, SingaporeChua Kwee Seng – ST Logistics, SingaporeCraig Collins – Toll Priority, Port Melbourne, VICDavid Jarvis – Toll Energy, Sale, VICDavid Owens – Toll IPEC, Moorebank, NSWDean Borg – Toll Shipping, Port Melbourne, VICDebra B Jeremiah – Toll Global Logistics, SingaporeDonald Magill – Toll Global Resources, Carrington, NSWDonna Watson – Toll Tasmania, Revesby, NSWEric Johns – Toll QRX, Cairns, QLDFiona Mouxouris – Toll Priority, Silverwater, NSWGarry Forrester – Toll Autologistics, Dubbo, NSWGary Brookes – Toll Autologistics, Campbellfield, VICGary Picken – Toll Priority, Gosford, NSWGlenn Arthur – Toll Priority, Silverwater, NSWGoh Teck Hai – ST Logistics, SingaporeGovindasamy Malika – ST Logistics, SingaporeGraham Barry – Toll SPD, Brisbane, QLDHamzah Bin Hassan – Toll Global Logistics, SingaporeHo Hong Fatt – ST Logistics, SingaporeHo Kee Kit – ST Logistics, SingaporeHo Siew Ching – ST Logistics, SingaporeHoo Sang – Toll Global Logistics, SingaporeJamil Bin Mohd – ST Logistics, SingaporeJason Ross Denholm – Toll Tasmania, Melbourne, VICJayakumar S/O Manickam – ST Logistics, SingaporeJohn Doorey – Toll Autologistics, Dubbo NSWJohn Egliens – Toll in2store, Yennora, NSWJohn Joyner – Toll Contract Logistics, Minchinbury, NSWJohn Padgett – Toll Global Resources, Tomago, NSWJohnny Camilleri – Toll Shipping, Port Melbourne, VICJumat Bin Ponasir – Toll Global Logistics, SingaporeKan Yik Yau – ST Logistics, SingaporeKenneth Leonard – Toll Autologistics, Campbellfield, VICKevin Peace – Toll Priority, North Melbourne, VICKiong Cheng Yong Christopher – ST Logistics, SingaporeKoh Chin Joo – Toll Global Logistics, SingaporeKong Kien Sung – ST Logistics, SingaporeLaurie Booth – Toll Priority, Bankstown, NSWLee Boon Kuan Raphael – ST Logistics, SingaporeLesleigh White – Toll Corporate, Sydney, NSWLeslie Williams – Toll Fleet Management, Wagga Wagga, NSWLiang Teng Choon – ST Logistics, SingaporeLiaw Bee Lan Doris – ST Logistics, SingaporeLim Huey Tyug – Toll Global Logistics, SingaporeLim Kian Peng – ST Logistics, SingaporeLim Lay Yen – ST Logistics, SingaporeLim Poh Choo, Jenny – Toll Global Logistics, SingaporeLim Quee Cheau, Fabian – Toll Global Logistics, SingaporeLim Seow Pheng – ST Logistics, SingaporeLim Tok Ping – ST Logistics, SingaporeLoi Kum Sai – Toll Global Logistics, SingaporeLorraine Hensley – Toll Priority, Bankstown, NSWLorraine McGill – Toll QRX, Cairns, QLDM Bathumalai – ST Logistics, SingaporeMaria Gravina – Toll Global Forwarding, Tullamarine, VICMaryanne Franks – NQX Freight System, Gladstone, QLDMathew Graeme Chatterton – Toll Tasmania, Hobart, TASMatthew Archer – Toll Fast, Murarrie, QLDMd Daud Bin Yusof – ST Logistics, SingaporeMohammed Khan – Toll Autologistics, Arndell Park, NSWMohd Noor Bin Latiff – ST Logistics, SingaporeNeo Bee Luan – ST Logistics, SingaporeOng Kok Sing – ST Logistics, SingaporePaul Keeble – Toll IPEC, Moorebank, NSWPeter Kuisma – Toll in2store, Yennora, NSWPeter Moes – NQX Freight System, Maryborough, QLDPhan Yen Tan – ST Logistics, SingaporePhill Dempster – Toll in2store, Knoxfield, VICPhillip Andrew O’Dwyer – Toll Mining Services, Dysart, QLDPhillip John Taylor – Toll Tasmania, Melbourne, VICPhillip Moon – Toll Contract Logistics, Minchinbury, NSWPoh Bee Tin – ST Logistics, SingaporePoh Siew Yee Joyce – ST Logistics, SingaporePrema D/O Vertaraju – ST Logistics, SingaporeRahmat Sarimon – ST Logistics, SingaporeRamasamy Tamil Selvan – ST Logistics, SingaporeRay Arkell – Toll Refrigerated, Morningside, QLDRichard Mccluskey – Toll Global Logistics, SingaporeRobert Heyne – Toll QRX, Cairns, QLDRobert Rodgers-Falk – Toll Contract Logistics, Archerfield, QLDRodney Charles Mcglone – Toll Tasmania, Burnie, TASRoger Parry – Toll in2store, Knoxfield, VICRosnah Bte Jamal – Toll Global Logistics, SingaporeRussell Clayson – Toll Fleet Management, Chullora, NSWRussell Jarvis – Toll Priority, Redcliffe, WARussell Pask – Toll IPEC, Moorebank, NSWSeah Ah Mai – ST Logistics, SingaporeSelvathurai S/O Addaikkappan – Toll Global Logistics, SingaporeShaik Abd Halim Bin Ibrahim – Toll Global Logistics, SingaporeSimon Turner – Toll QRX, Tennyson, QLDStephen Spencer – NQX Freight System, Gladstone, QLDStephen Winfield – NQX Freight System, Townsville, QLDSubramaniam S/O Suppan – Toll Global Logistics, Singapore

Club 15 continuedSuleiman Bin Sinwan – Toll Global Logistics, SingaporeSumery Bin Rahmat – Toll Global Logistics, SingaporeSunderam S/O Supiah – ST Logistics, SingaporeTan Ban Ann – ST Logistics, SingaporeTan Eng Huat – ST Logistics, SingaporeTan Kah Chey – Toll Global Logistics, SingaporeTan Teng Poh – Toll Global Logistics, SingaporeTang Teck Liang – ST Logistics, SingaporeTerry Craven – Toll QRX, Cairns, QLDTie Cheng Hiew – ST Logistics, SingaporeTrevor Churcher – Toll Fast, Belmont, WATua Moala – Toll in2store, Yennora, NSWTua Moala – Toll Autologistics, Yennora, NSWV Mathivanan – ST Logistics, SingaporeWilliam Shiagetz – Toll IPEC, MoorebAnk, NSWWong Kwek Choy – ST Logistics, SingaporeWoo Wei Wah – ST Logistics, SingaporeYeo Cheng Lee – ST Logistics, Singapore

Club 20Abdul Rahman Bin Mahmood – Toll Global Resources, SingaporeAllan Bray – Toll Contract Logistics, Minchinbury, NSWAmbah Crameri – Toll IPEC, Moorebank, NSWBarry Vaughan – Toll Priority, Port Melbourne, VICBrad Jordan – Toll in2store, Knoxfield, VICCarol Brown – Toll SPD, Melbourne, VICChua Lee Hoon – Toll Global Resources, SingaporeDale Cuckson – Toll Contract LogistIcs, Dandenong, VICDarren Haycock – Toll QRX, Townsville, QLDDarryl Roebig – Toll Autologistics, Hamilton, VICDavid Williams – Toll IPEC, Altona North, VICDeborah Formosa – NQX Freight System, Gold Coast, QLDDenice Knight – Toll IPEC, Mandurah, WADenis Abraham – Toll Autologistics, Campbellfield, VICDenise Grainger – NQX Freight System, Townsville, QLDEdward Taylor – Toll Contract Logistics, Dandenong, VICErnest Abordo – Toll Priority, Silverwater, NSWFo Wai Nam – ST-Airport Services, SingaporeGarth Teasdale – Toll QRX, Tennyson, QLDGary Stuart Oliver – Toll Tasmania, Hobart, TASGrace Banks – Toll Autologistics, Laverton North, VICGrahame Hooper – Toll Autologistics, Arndell Park, NSWHussin Bin Jamal – Toll Global Resources, SingaporeJeffrey Ayres – Toll Priority, Brisbane Airport, QLDJeffrey Cole – Toll Refrigerated, Melbourne, VICJimmy Ioannidis – Toll in2store, Knoxfield, VICJoachim Preiss – NQX Freight System, Archerfield, QLDJohn Giles – Toll Contract Logistics, Yeerongpilly, QLDJoy Dickson – Toll Priority, Erskineville, NSWJulian Stanton – Toll QRX, Tennyson, QLDKamsani Bin Kamis – Toll Global Resources, SingaporeKeith Dobbyn – Toll IPEC, Dandenong, VICLeca Reading – Toll Priority, Adelaide Airport, SAMaree Marshall – Toll SPD, Melbourne, VICMaria Jovanovic – Toll Global Forwarding, Tullamarine, VICMark Davis – Toll Fleet Management, Chullora, NSWMartin Ivins – Toll QRX, Tennyson, QLDMichael Hogan – Toll Refrigerated, Prospect, NSWMichael Lepine – Toll IPEC, Coniston, NSWMichael McConnell – Toll QRX, Tennyson, QLDMurray Bone – Toll Contract Logistics, Eastern Creek, NSWPatricia Donatti – Toll Fast, Belmont, WAPaul Bozicevic – Toll IPEC, Moorebank, NSWPaul Ebsworth – Toll SPD, Melbourne, VICPhilip Davies – Toll IPEC, Bentley, WAPhillip Cardoso – Toll Priority, Redcliffe, WARay Harding – Toll SPD, Adelaide, SARichard Revemann – Toll Priority, Brisbane Airport, QLDRobyn Stewart – Toll IPEC, Moorebank, NSWRoger Woods – Toll Autologistics, Wagga Wagga, NSWRoy Frankenberg – Toll Priority, Port Melbourne, VICShane Whittaker – Toll IPEC, Altona North, VICStephen White – Toll Autologistics, Altona North, VICSuzie Dolling – Toll Autologistics, Laverton North, VICToh Lay Cheng – ST Logistics, SingaporeWayne White – NQX Freight System, Cairns, QLDWesley Lehmann – Toll Autologistics, Dry Creek, SAWilma Ballantyne – Toll Autologistics, Somerton, VIC

Club 25Bill Golland – Toll IPEC, Orange, NSWCharles Reid – Toll QRX, Tennyson, QLDChia Hue Seng – ST Logistics, SingaporeChristine Pinner – Toll IPEC, Bentley, WADavid Creed – Toll QRX, Tennyson, QLDDavid Creek – Toll QRX, Tennyson, QLDDavid Jones – Toll Priority, Bankstown, NSWDavid Klopper – Toll Refrigerated, Morningside, QLDDeborah Formosa – NQX Gold Coast, QLDGary McClounan – Toll Priority, Adelaide Airport, SAJeffrey England – Toll QRX, Rockhampton, QLDJoanne Dickson – Toll Priority, Brisbane Airport, QLDMd Yassin Bin Mardan – Toll Global Resources, SingaporeMohd Yusoff Bin Ahmat – Toll Global Resources, SingaporeMunisamy Rajendran – ST Logistics, SingaporePeter Fullbrook – Tolll Fast, Murarrie, QLDPhua Kok Choon – ST Logistics, SingaporeRobert Carr – Toll SPD, Perth, WAStephen Beckett – Toll Global Resources,Tomago, NSWSteven Newton – Toll IPEC, Moorebank, NSWTracey Collins – Toll IPEC, Altona North, VICWayne Kinsman – Toll Contract Logistics, Port Adelaide, SA

Club 30Chan Moon Kong – Toll Global Resources, SingaporeClive Small – Toll Global Resources, Carrington, NSWEdwin Gray – Toll Tasmania, Hobart, TASMd Salleh Bin Hamidon – Toll Global Resources, SingaporeTay Ah Kiau Teresa – ST Logistics, SingaporeTiah Jee Kin – ST Logistics, Singapore

Club 35Don Freibergs – Toll SPD, Brisbane, QLDMichael Jackson – Toll Corporate, Doveton, VICPat Burgess – Toll Tasmania, Hobart, TASRaymond Acton – Toll Contract Logistics, Minchinbury, NSW

Club 40+Donald William Cromarty – Toll Global Resources, Carrington, NSWJeff Sanderson – NQX Freight System, Archerfield, QLDMaureen Fennelly – Toll Contract Logistics, Ingleburn, NSW

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Toll Today Magazine | Dec 2009 - Feb 2010

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