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    RESEARCH PROJECT REPORT

    ON

    “A STUDY OF EMPLOYEES AWARENESS & COMPLIANCETOWARDS VARIOUS SAFETY MEASURE (A CASE OF TATA

    MOTORS)”

    SESSION :( 2015-2016)

    Submitted in p!ti" #u"$""ment #%! t&e '!d

    %# de!ee %# ASTER O* +,SINESS AINISTRATION

    Dr. A.P.J. ABDUL KALAM UNIVERSITY, LucknowResearch Proec! Re"or! #NMBA $%&'

     ,NER .,IANCE O*:S,+ITTE +/:

    R.A,RA SAENA

    EE3SHA 3HANNA(*AC,4T/ E+ER-PROJECT .,IE) RO44NO:-

    +A: I SEESTER

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    *,T,RE INSTIT,TE O* ANA.EENT AN

    TECHNO4O./ +AREI44/ 

    DECLARATION

    I “Deeksha Khanna” hereby declare that the work which is being presented in this

    report entitled “ A STUDY OF EMPLOYEES AWARENESS & COMPLIANCETOWARDS VARIOUS SAFETY MEASURES ” is an authentic record of my

    own work carried out under the supervision of Mr. Gaurav Sax!a

    The matter embodied in this report has not been submitted by me for the award of 

    any other degree.

    Dated:lace:

    Deeksha Khanna

    !"#$IInd %ear.

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    :

    AC"NOWLEDGEMENT

    To accomplish a pro&ect it involves a lot of effort and contribution from a number of 

     people. It is thus an opportunity for me to thank those people who have helped me

    generously in the completion of this pro&ect.

    '(change of ideas generates a new ob&ect to work in a better way. #part from the ability)

    labour and time devotion* guidance and cooperation are the two pillars for the success of 

    the pro&ect) whenever a person is helped or cooperated by others his+her heart is bound to

     pay gratitude to them.

    ,n the completion of this research report. I am immensely thankful to #- #bdul Kalam

    niversity) which has provided me with this opportunity .I am also thankful to /uture

    Institute of !anagement and technology) /I!T) "areilly) and all the respective fraternity

    for their valuable time) support) enthusiasm) guidance and keen interest shown to me

    during the pro&ect. I deliberate my profound sense of gratitude to all the supporting hands.

    I am also thankful to my parents who have persuaded me to undergo this course.

    DEE"S#A "#ANNA

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    TA$LE OF CONTENTS

    C%a'r T'* Pa+ N,.

    I. I!'r,-u',! 0

    II. O/0'v 12

    III. S, ,1 '% 'u-2 13

    IV. L'ra'ur Rv3 14

    V. I4,r'a! ,1 'u-2 53

    VI. Rar% M'%,-,*,+2 36

    VII. Da'a A!a*2 78

    VIII. R,44!-a',! 002

    I5. C,!*u,! 007

    5. A!!xur 019

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    C#APTER6I

    INTRODUCTION

    1

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    INTRODUCTION

    Ta'a Gr,u  is an Indian multinationalconglomerate  company headuartered in !umbai)

    !aharashtra) India. It is one of the largest conglomerates in India by market capitali;ationand

    revenue. It has interests in communications and information technology) engineering) materials)

    services) energy) consumer products and chemicals.

    Tata

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    in the world. The survey included 599 global companies. The Tata arnegie !edal of hilanthropy in 1993 in recognition of its long history of 

     philanthropic activities. Tata gets more than 1+6 of its revenue from outside India. In -une 1900)

     based on market value Tata

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    This study would give an overview of the health and safety measures e(isting at T#T# onsultancy ?ervices) Tata Technologies) Tata Tea @including TetleyA) Tata >hemicals) Titan

    Industries) Tata ower ) Tata >ommunications) Tata ?ons) Tata Teleservices and theTa& otels.

    4

    http://en.wikipedia.org/wiki/Multinational_corporationhttp://en.wikipedia.org/wiki/Conglomerate_(company)http://en.wikipedia.org/wiki/Conglomerate_(company)http://en.wikipedia.org/wiki/Mumbai,_Maharashtrahttp://en.wikipedia.org/wiki/Mumbai,_Maharashtrahttp://en.wikipedia.org/wiki/Market_capitalizationhttp://en.wikipedia.org/wiki/Market_capitalizationhttp://en.wikipedia.org/wiki/Tata_Steelhttp://en.wikipedia.org/wiki/Tata_Steel_Europehttp://en.wikipedia.org/wiki/Tata_Motorshttp://en.wikipedia.org/wiki/Jaguar_Carshttp://en.wikipedia.org/wiki/Jaguar_Carshttp://en.wikipedia.org/wiki/Land_Roverhttp://en.wikipedia.org/wiki/Tata_Consultancy_Serviceshttp://en.wikipedia.org/wiki/Tata_Technologies_Limitedhttp://en.wikipedia.org/wiki/Tata_Technologies_Limitedhttp://en.wikipedia.org/wiki/Tata_Tea_Limitedhttp://en.wikipedia.org/wiki/Tetleyhttp://en.wikipedia.org/wiki/Tata_Chemicalshttp://en.wikipedia.org/wiki/Titan_Industrieshttp://en.wikipedia.org/wiki/Titan_Industrieshttp://en.wikipedia.org/wiki/Tata_Powerhttp://en.wikipedia.org/wiki/Tata_Powerhttp://en.wikipedia.org/wiki/Tata_Communicationshttp://en.wikipedia.org/wiki/Tata_Communicationshttp://en.wikipedia.org/wiki/Tata_Sonshttp://en.wikipedia.org/wiki/Tata_Teleserviceshttp://en.wikipedia.org/wiki/Taj_Hotelshttp://en.wikipedia.org/wiki/Multinational_corporationhttp://en.wikipedia.org/wiki/Conglomerate_(company)http://en.wikipedia.org/wiki/Mumbai,_Maharashtrahttp://en.wikipedia.org/wiki/Mumbai,_Maharashtrahttp://en.wikipedia.org/wiki/Market_capitalizationhttp://en.wikipedia.org/wiki/Tata_Steelhttp://en.wikipedia.org/wiki/Tata_Steel_Europehttp://en.wikipedia.org/wiki/Tata_Motorshttp://en.wikipedia.org/wiki/Jaguar_Carshttp://en.wikipedia.org/wiki/Land_Roverhttp://en.wikipedia.org/wiki/Tata_Consultancy_Serviceshttp://en.wikipedia.org/wiki/Tata_Technologies_Limitedhttp://en.wikipedia.org/wiki/Tata_Tea_Limitedhttp://en.wikipedia.org/wiki/Tetleyhttp://en.wikipedia.org/wiki/Tata_Chemicalshttp://en.wikipedia.org/wiki/Titan_Industrieshttp://en.wikipedia.org/wiki/Titan_Industrieshttp://en.wikipedia.org/wiki/Tata_Powerhttp://en.wikipedia.org/wiki/Tata_Communicationshttp://en.wikipedia.org/wiki/Tata_Sonshttp://en.wikipedia.org/wiki/Tata_Teleserviceshttp://en.wikipedia.org/wiki/Taj_Hotels

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    IndiaEs largest industrial conglomerate) Tata ommunications

    @international telephone network servicesA) Tata >onsultancy ?ervices @outsourced business

    servicesA) and Tata

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    @now !umbaiA was opened for business in 0496. ?ir Dorab Tata) the eldest son of -amset&i Tata

     became the chairman of the group after his fatherEs death in 0498. nder him) the group ventured

    into steel production @0492A and hydroelectric power generation @0409A. #fter the death of Dorab

    Tata  in 0468)  Howro&i?aklatwala  headed the group till 0467. e was succeeded by

    -ahangirCatan&iDadabhoy Tata. The group e(panded significantly under him with the

    establishment of Tata >hemicals @0464A) Tata !otors) Tata Industries @both 0482A) Joltas@0428A)

    Tata Tea @0451A) Tata >onsultancy ?ervices @0457A and Titan Industries @0478A. Catan Tata) the

    incumbent chairman of the group succeeded -CD Tata in 0440.

    The beginning of the Tata

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    Tata ompany @renamed Tata !otors in 1996A was

    established to manufacture locomotive and engineering products. In 0428) IndiaEs

    ma&ormarketing) engineering and manufacturing organi;ation) Joltas) was established. In 0451)

    7

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    Tata /inlay @now Tata TeaA) one of the largest tea producers) was established. In 0457) Tata

    >onsultancy ?ervices @T>?A) IndiaEs first software services company) was established as a

    division of Tata ?ons. In 0439) Tata !company was created to publish

    educational and technical books. In 0478) Titan Industries) a &oint venture between the Tata

    orporation @TID>,A) was set up to

    manufacture watches. In 0445) Tata Teleservices @TT?BA was established to lead the

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    Ta'a Gr,u

    "ombay ouse) the head office of Tata

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    Tata Hano

    T#T# Tea

    imalyan Tata !ineral Gater 

    10

    http://en.wikipedia.org/wiki/Tata_Nanohttp://en.wikipedia.org/wiki/Tata_Nano

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    This section lists the Tata companies and details their business:

    C%4a*

    • Tata >hemicals

    • Callis India

    Tata igments Bimited

    • hemical Industrial roducts

    • "runner !ond

    • #dvinus Therapeutics

    • !agadi ?oda >ompany

    C,!u4r Pr,-u'

    • Tata ?alt

    • I$shakti

    • >asa DLcor 

    • Tata ?wach

    11

    http://en.wikipedia.org/wiki/Tata_Chemicalshttp://www.tata.com/company/profile.aspx?sectid=NtdsclCYELE=http://www.tatapigments.co.in/http://www.tata.com/company/profile.aspx?sectid=TjMvcSCqrhI=http://en.wikipedia.org/wiki/Brunner_Mondhttp://www.tata.com/company/profile.aspx?sectid=DtRPwKqzQwY=http://www.tata.com/company/profile.aspx?sectid=bTxPCtEkWUs=http://en.wikipedia.org/wiki/Tata_Salthttp://en.wikipedia.org/wiki/I-shaktihttp://www.tata.com/company/profile.aspx?sectid=ITrGoGewX+o=#lchttp://en.wikipedia.org/wiki/Tata_swachhttp://en.wikipedia.org/wiki/Tata_Chemicalshttp://www.tata.com/company/profile.aspx?sectid=NtdsclCYELE=http://www.tatapigments.co.in/http://www.tata.com/company/profile.aspx?sectid=TjMvcSCqrhI=http://en.wikipedia.org/wiki/Brunner_Mondhttp://www.tata.com/company/profile.aspx?sectid=DtRPwKqzQwY=http://www.tata.com/company/profile.aspx?sectid=bTxPCtEkWUs=http://en.wikipedia.org/wiki/Tata_Salthttp://en.wikipedia.org/wiki/I-shaktihttp://www.tata.com/company/profile.aspx?sectid=ITrGoGewX+o=#lchttp://en.wikipedia.org/wiki/Tata_swach

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    • Tata

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    • Tata Cefractories

    • Gestland

    E!r+2

    • Tata ower  is one of the largest private sector power companies.

    • Tata " ?olar ) a &oint venture between Tata ower  and " ?olar 

    • ooghly !et >oke and ower >ompany

    • -amshedpur tilities and ?ervices >ompany

    •  Horth Delhi ower 

    • owerlinks Transmission

    • Tata ower Trading

    • Tata ro&ects

    E!+!r!+

    13

    http://www.tata.com/company/profile.aspx?sectid=ahnmX+nmW5s=http://www.tata.com/company/profile.aspx?sectid=67HUs1xn6ss=http://en.wikipedia.org/wiki/Tata_Powerhttp://en.wikipedia.org/wiki/Tata_BP_Solarhttp://en.wikipedia.org/wiki/Tata_Powerhttp://en.wikipedia.org/wiki/BP_Solarhttp://www.tata.com/company/profile.aspx?sectid=dqD0Tk8617U=http://www.tata.com/company/profile.aspx?sectid=zDyu5pZJHyw=http://www.tata.com/company/profile.aspx?sectid=OZCcVOb7N4Q=http://www.tata.com/company/profile.aspx?sectid=6oPvVuW2o84=http://www.tata.com/company/profile.aspx?sectid=5E6wu6EUzTI=http://www.tata.com/company/profile.aspx?sectid=s1qX1wAcuR4=http://www.tata.com/company/profile.aspx?sectid=ahnmX+nmW5s=http://www.tata.com/company/profile.aspx?sectid=67HUs1xn6ss=http://en.wikipedia.org/wiki/Tata_Powerhttp://en.wikipedia.org/wiki/Tata_BP_Solarhttp://en.wikipedia.org/wiki/Tata_Powerhttp://en.wikipedia.org/wiki/BP_Solarhttp://www.tata.com/company/profile.aspx?sectid=dqD0Tk8617U=http://www.tata.com/company/profile.aspx?sectid=zDyu5pZJHyw=http://www.tata.com/company/profile.aspx?sectid=OZCcVOb7N4Q=http://www.tata.com/company/profile.aspx?sectid=6oPvVuW2o84=http://www.tata.com/company/profile.aspx?sectid=5E6wu6EUzTI=http://www.tata.com/company/profile.aspx?sectid=s1qX1wAcuR4=

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    • T#B !anufacturing ?olutions

    • Tata #uto>omp ?ystems Bimited @T#>,A

    • ispano >arrocera

    • Tata !otors) manufacturer of commercial vehicles @largest in IndiaA and passenger cars

    • -aguar  and Band Cover 

    • Tata Daewoo >ommercial Jehicle

    • Tata ro&ects

    • Tata >onsulting 'ngineers Bimited

    • Tata >ummins

    • Telco >onstruction 'uipment

    • TC/

    • Joltas) consumer electronics company

    • Joltas

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    • Tata #dvanced ?ystems

    • Tata !otors 'uropean Technical >entre

    • Tata etrodyne

    • Tata recision Industries

    • Telco >onstruction 'uipment

    I!1,r4a',! S2'4 a!- C,44u!a',!

    • >omputational Cesearch Baboratories

    • IH>#T

    •  Helco

    •  Helito ?ystems

    • Tata "usiness ?upport ?ervices

    • Tata >onsultancy ?ervices Btd. @T>?A is #siaEs largest software company.

    15

    http://www.tata.com/company/profile.aspx?sectid=nNn/Z0o/2UI=http://www.tata.com/company/profile.aspx?sectid=MiEz+LbA1Yg=http://www.tata.com/company/profile.aspx?sectid=dpqIqBfO7aU=http://www.tata.com/company/profile.aspx?sectid=T/DIz09SKSU=http://www.tata.com/company/profile.aspx?sectid=KQ1hQAIPl38=http://en.wikipedia.org/wiki/Computational_Research_Laboratorieshttp://en.wikipedia.org/wiki/INCAThttp://www.tata.com/company/profile.aspx?sectid=Z7wb6jV5zPg=http://www.tata.com/company/profile.aspx?sectid=zWj8z5qFobY=#abhttp://en.wikipedia.org/wiki/Tata_Business_Support_Serviceshttp://en.wikipedia.org/wiki/Tata_Consultancy_Services_Ltd.http://www.tata.com/company/profile.aspx?sectid=nNn/Z0o/2UI=http://www.tata.com/company/profile.aspx?sectid=MiEz+LbA1Yg=http://www.tata.com/company/profile.aspx?sectid=dpqIqBfO7aU=http://www.tata.com/company/profile.aspx?sectid=T/DIz09SKSU=http://www.tata.com/company/profile.aspx?sectid=KQ1hQAIPl38=http://en.wikipedia.org/wiki/Computational_Research_Laboratorieshttp://en.wikipedia.org/wiki/INCAThttp://www.tata.com/company/profile.aspx?sectid=Z7wb6jV5zPg=http://www.tata.com/company/profile.aspx?sectid=zWj8z5qFobY=#abhttp://en.wikipedia.org/wiki/Tata_Business_Support_Serviceshttp://en.wikipedia.org/wiki/Tata_Consultancy_Services_Ltd.

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    • Tata 'l(si

    • Tata Interactive ?ystems

    • Tata Technologies Bimited

    • Tata Teleservices

    • Jirgin !obile India

    • Tata >ommunications

    • >!> Bimited

    • J?HB International >anada

    • Tatanet) !anaged connectivity and J?#T service provider 

    • Tata Teleservices

    • Tata Teleservices @!aharashtraA

    16

    http://en.wikipedia.org/wiki/Tata_Elxsihttp://en.wikipedia.org/wiki/Tata_Interactive_Systemshttp://en.wikipedia.org/wiki/Tata_Technologies_Limitedhttp://en.wikipedia.org/wiki/Tata_Teleserviceshttp://en.wikipedia.org/wiki/Virgin_Mobile_Indiahttp://en.wikipedia.org/wiki/Tata_Communicationshttp://en.wikipedia.org/wiki/CMC_Limitedhttp://en.wikipedia.org/wiki/VSNL_International_Canadahttp://www.tata.com/company/profile.aspx?sectid=+yt1yxLi6Qk=http://www.tata.com/company/profile.aspx?sectid=5UOAOqSGf7Q=http://www.tata.com/company/profile.aspx?sectid=yDljG2k9UGQ=http://en.wikipedia.org/wiki/Tata_Elxsihttp://en.wikipedia.org/wiki/Tata_Interactive_Systemshttp://en.wikipedia.org/wiki/Tata_Technologies_Limitedhttp://en.wikipedia.org/wiki/Tata_Teleserviceshttp://en.wikipedia.org/wiki/Virgin_Mobile_Indiahttp://en.wikipedia.org/wiki/Tata_Communicationshttp://en.wikipedia.org/wiki/CMC_Limitedhttp://en.wikipedia.org/wiki/VSNL_International_Canadahttp://www.tata.com/company/profile.aspx?sectid=+yt1yxLi6Qk=http://www.tata.com/company/profile.aspx?sectid=5UOAOqSGf7Q=http://www.tata.com/company/profile.aspx?sectid=yDljG2k9UGQ=

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    Srv

    • Tata ?ons

    • The Indian otels >ompany

    • orporation

    • Bandmark 

    • Tata ousing Development >ompany Btd. @TD>A

    • Tata Bimited

    • T#T# #I< apital

    17

    http://www.tata.com/company/profile.aspx?sectid=DpOT+Lbrdvg=http://en.wikipedia.org/wiki/The_Indian_Hotels_Companyhttp://en.wikipedia.org/wiki/Ginger_Hotelshttp://www.tata.com/company/profile.aspx?sectid=Ba5/j0oZTTI=http://www.tata.com/company/profile.aspx?sectid=i5oF2R4ZfJc=http://en.wikipedia.org/wiki/Tata_Housing_Development_Companyhttp://www.tata.com/company/profile.aspx?sectid=iyrRH3YLzH4=http://en.wikipedia.org/wiki/TATA_AIG_General_Insurancehttp://en.wikipedia.org/wiki/TATA_AIG_Life_Insurancehttp://www.tata.com/company/profile.aspx?sectid=oQcTIkaeXnY=http://www.tata.com/company/profile.aspx?sectid=dFw8+5jIA6A=http://www.tata.com/company/profile.aspx?sectid=0H1uScb29wo=http://www.tata.com/company/profile.aspx?sectid=V+5qa1L+feY=http://www.tata.com/company/profile.aspx?sectid=DpOT+Lbrdvg=http://en.wikipedia.org/wiki/The_Indian_Hotels_Companyhttp://en.wikipedia.org/wiki/Ginger_Hotelshttp://www.tata.com/company/profile.aspx?sectid=Ba5/j0oZTTI=http://www.tata.com/company/profile.aspx?sectid=i5oF2R4ZfJc=http://en.wikipedia.org/wiki/Tata_Housing_Development_Companyhttp://www.tata.com/company/profile.aspx?sectid=iyrRH3YLzH4=http://en.wikipedia.org/wiki/TATA_AIG_General_Insurancehttp://en.wikipedia.org/wiki/TATA_AIG_Life_Insurancehttp://www.tata.com/company/profile.aspx?sectid=oQcTIkaeXnY=http://www.tata.com/company/profile.aspx?sectid=dFw8+5jIA6A=http://www.tata.com/company/profile.aspx?sectid=0H1uScb29wo=http://www.tata.com/company/profile.aspx?sectid=V+5qa1L+feY=

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    • Tata International #<

    • Tata Investment >orporation

    • Tata #dvanced ?ystems Bimited

    • Drive India 'nterprise ?olutions

    • !&unction services

    • Tata Nuality !anagement ?ervices

    • Tata Cealty and Infrastructure Bimited

    • Tata Interactive ?ystems

    • Tata #frica oldings

    • Tata #uto>omp ?ystems

    • Tata Industrial ?ervices

    • Tata H%K 

    • Tata ?ervices

    • Tata ?trategic !anagement

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    S'*

    • Tata ?teel

    • Tata ?teel 'urope

    • Tata ?teel KOH

    • Tata ?teel rocessing and Distribution

    • -#!I,B

    •  Hat?teel oldings

    • Tata "lue?cope ?teel

    • Tata !etaliks

    • Tata ?ponge Iron

    • Tayo Colls

    • The Tinplate >ompany of India

    • T! International Bogistics

    19

    http://en.wikipedia.org/wiki/Tata_Steelhttp://en.wikipedia.org/wiki/Tata_Steel_Europehttp://www.tata.com/company/profile.aspx?sectid=u9wgPMOW4y0=http://www.tata.com/company/profile.aspx?sectid=4c4BdnkPpOQ=http://www.tata.com/company/profile.aspx?sectid=p1juDUy02cE=http://www.tata.com/company/profile.aspx?sectid=aO2DKl4wZec=http://www.tata.com/company/profile.aspx?sectid=H+8k1sxf7oQ=http://www.tata.com/company/profile.aspx?sectid=XIOBzSef6Y0=http://www.tata.com/company/profile.aspx?sectid=GNioITUzZss=http://www.tata.com/company/profile.aspx?sectid=G4CgtLTFImo=http://www.tata.com/company/profile.aspx?sectid=XswBNi0Leiw=http://www.tata.com/company/profile.aspx?sectid=R1ML9AwozfU=http://en.wikipedia.org/wiki/Tata_Steelhttp://en.wikipedia.org/wiki/Tata_Steel_Europehttp://www.tata.com/company/profile.aspx?sectid=u9wgPMOW4y0=http://www.tata.com/company/profile.aspx?sectid=4c4BdnkPpOQ=http://www.tata.com/company/profile.aspx?sectid=p1juDUy02cE=http://www.tata.com/company/profile.aspx?sectid=aO2DKl4wZec=http://www.tata.com/company/profile.aspx?sectid=H+8k1sxf7oQ=http://www.tata.com/company/profile.aspx?sectid=XIOBzSef6Y0=http://www.tata.com/company/profile.aspx?sectid=GNioITUzZss=http://www.tata.com/company/profile.aspx?sectid=G4CgtLTFImo=http://www.tata.com/company/profile.aspx?sectid=XswBNi0Leiw=http://www.tata.com/company/profile.aspx?sectid=R1ML9AwozfU=

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    P%*a!'%r,2

    The Tata entre

    • Tata !emorial ospital

    • Tata /ootball #cademy

    • Tata >ricket #cademy

    • Tata Trusts) a group of philanthropic organi;ations run by the head of the business

    conglomerate Tata ?onsP05Q

    20

    http://en.wikipedia.org/wiki/Tata_Institute_of_Fundamental_Researchhttp://en.wikipedia.org/wiki/Tata_Institute_of_Social_Scienceshttp://en.wikipedia.org/wiki/Indian_Institute_of_Sciencehttp://en.wikipedia.org/wiki/National_Centre_for_the_Performing_Arts_(India)http://en.wikipedia.org/wiki/Tata_Memorial_Hospitalhttp://en.wikipedia.org/wiki/Tata_Football_Academyhttp://wn.com/Tata_cricket_Academyhttp://www.tata.com/article.aspx?artid=C3ignvQNud4=http://en.wikipedia.org/wiki/Tata_Group#cite_note-15http://en.wikipedia.org/wiki/Tata_Institute_of_Fundamental_Researchhttp://en.wikipedia.org/wiki/Tata_Institute_of_Social_Scienceshttp://en.wikipedia.org/wiki/Indian_Institute_of_Sciencehttp://en.wikipedia.org/wiki/National_Centre_for_the_Performing_Arts_(India)http://en.wikipedia.org/wiki/Tata_Memorial_Hospitalhttp://en.wikipedia.org/wiki/Tata_Football_Academyhttp://wn.com/Tata_cricket_Academyhttp://www.tata.com/article.aspx?artid=C3ignvQNud4=http://en.wikipedia.org/wiki/Tata_Group#cite_note-15

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    • The -CD Tata 'co technology >entre

    • The 'nergy and Cesources Institute @earlier known as Tata 'nergy and Cesearch InstituteA

      a non$governmental research institute.

    Catan Tata) the chairman of Tata hemicalsA was developing a compact) in$home water$purification device. It was called Tata

    swach which means “clean” in indi and would cost less than 0999 rupees @? F10A. The idea of 

    Tata swach was thought of from the 1998 tsunami in the Indian ,cean) which left thousands of

     people without clean drinking water. This device has filters that last about a year long for a

    family of five. It is a low$cost product available for people who have no access to safe drinking

    water in their homes.P04Q The advantage of this device is that it does not reuire the use of

    electricity.

    T>? also designed and donated an innovative software package that teaches illiterate adults how

    to read in 89 hours. “The children of the people who have been through our literacy program are

    all in school)” says anka& "aliga) global head of corporate social responsibility for T>?.

    21

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    In 0401) Tata ',Rs concept of community philanthropy to be included in

    the workplace. They instituted an eight$hour workday) before any other company in the world.

    In 0403) they recommend a medical$services policy for Tata employees. The company would be

    among the first worldwide to organi;e modern pension systems) workersR

    compensation)maternity benefits) and profit$sharing plans.

    Trusts created by Tata

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    Tata also granted the education of 85 children of the victims of the terrorist attacks.

    >ontroversies) and 'nvironmental record

    Despite their public commitment to philanthropy the Tata group has attracted several

    controversies. ere are some:

    !unnar) Kerala

    The Kerala

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    abort the mission as there were many other influential land grabbers and faced opposition from

    his own party.

    Kalinganagar) ,rissa

    ,n 1 -anuary 1995) policemen at Kalinganagar ) ,rissa) opened fire at a crowd of tribal villagers.

    The villagers were protesting the construction of a compound wall on land historically owned by

    them) for a Tata steel plant. ?ome of the corpses were returned to the families in a mutilated

    condition. Ghen pushed for comment) T#T# officials said the incident was unfortunate but that it

    would continue with its plans to set up the plant.

    Dow >hemical) "hopal

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    In Hovember 1995) survivors of the "hopal gas disaster were outraged by Catan TataRs offer to

     bail out nion >arbide and facilitate investments by >arbideRs new owner Dow >hemical. Tata

    had proposed leading a charitable effort to clean$up the to(ic wastes abandoned by >arbide in

    "hopal. #t a time when the hemical liable for the clean$up

    and reuested Cs. 099 crores from the #merican !H>) survivorRs groups felt that TataRs offer

    was aimed at frustrating legal efforts to hold the company liable) and motivated by a desire to

    facilitate DowRs investments in India.

    ?upplies to "urmaRs military regime

    Tata !otors reported deals to supply hardware and automobiles to "urmaRs oppressive and anti$

    democratic military &unta has come in for criticism from human rights and democracy activists.

    In December 1995)

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    widely critici;ed as an act for political gainsA over the forced acuisition) eviction and inadeuate

    compensation to those farmers displaced for the Tata Hano plant. #s the protests grew) and

    despite having the support of the >ommunist arty of India @!ar(istAstate government) Tata

    eventually pulled the pro&ect out of Gest "engal) citing safety concerns. The ?ingur controversy

    was one of the few occasions when Catan Tata was forced to publicly address criticisms and

    concerns on any environmental or social issue. Catan Tata subseuently embraced

     Harendra!odi) the >hief !inister of

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    specifications since it was first proposed and that the port could interfere with mass nesting at the

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    of the lake. Twenty$two #frican nations are against the creation of the pro&ect and have signed a

     petition to stop its construction.

    C#APTER6II

    28

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    O$7ECTIVES

    O$7ECTIVE8

    'very pro&ect report is carried out with some specific ,"-'>TIJ' in mind. ,b&ective is

     basically the purpose behind conducting a pro&ect and unless the ob&ective is certain or defined it

    is not understood what data has to be collected. ,b&ectives of the pro&ect are nothing but what is

    to be learned out of this pro&ect report.

    0. To study the safety) health and welfare measure in

    29

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    1. To understand the various measures of safety) health and welfare in Tata.

    6. To understand how effective is safety and health measures for the employees and

    workers.

    8. Gith a target of ;ero accident enshrined as a key ob&ectives.

    2. ealth and safety of employees at Tata distribution sites is the no. one priority for 

     business.

    5. Tata aims to continuously improve safety performance and ensure safety operating

     practice.

    C#APTER6III

    30

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    SCOPE OF STUDY

    SCOPE OF STUDY8

    ealth and safety specification gives reuirements for an occupational health and safety.

    ealth and safety measures specification is applicable to any organi;ation that wishes to:

    •  'stablish health and safety management system to eliminate or minimi;e risk to

    employees and other interested parties.

    • Implement) maintain and continually improve safety and management system.

    31

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    • !ake a self$determination and declaration of conformance with health and safety

    specification.

    This study tells us how much employees are satisfied and what are factors which affect

    employees to leave organi;ation.

    C#APTER6IV

    32

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    LITERATURE

    REVIEW

    Tra!!+ '%,r28

    ealth) ?afety #nd Gelfare in the Gorkplace

    I!'r,-u',!

    The Gorkplace @ealth) ?afety and GelfareA Cegulations 0441 cover a wide range of basic

    health) safetyand welfare issues and apply to most workplaces @with the e(ception of

    thoseworkplaces involving construction work on construction sites) those in or on a ship) or those

     below ground at a mineA. They are amended by the Nuarries Cegulations 0444) the ealth and

    33

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    ?afety @!iscellaneous #mendmentsA Cegulations 1991) the Gork at eight Cegulations 1992)

    and the >onstruction @Design and !anagementA Cegulations 1993.

    R9ur4!' u!-r '% R+u*a',!

    'mployers have a general duty under section 1 of the ealth and ?afety at Gork etc. #ct 0438

    toensure) so far as is reasonably practicable) the health) safety and welfare of their employees at

    work. eople incontrol of non$domestic premises have a duty @under section 8 of the #ctA

    towards people who are nottheir employees but use their premises. The Cegulations e(pand

    onthese duties and are intended to protect the health and safety of everyone in the workplace)

    andensure that adeuate welfare facilities are provided for people at work.

    These Cegulations aim to ensure that workplaces meet the health) safety and welfare needs of all

    members of a workforce) including people with disabilities. ?everal of the Cegulations

    reuirethings to be EsuitableE. Cegulation 1@6A makes it clear that things should be suitable for

    anyone.This includes peoplewith disabilities. Ghere necessary) parts of the workplace) including

    in particular doors) passageways)stairs) showers) washbasins) lavatories and workstations) should

     be made accessible for disabled people.

    W%a' 4*,2 3*1ar:

    Gelfare includes anything that is done for the comfort and improvement of employees and is

     provided over and above the wages. Gelfare helps in keeping the morale and motivation of the

    employees high so as to retain the employees for longer duration) which helps the organi;ation to

    achieve its goals.

    34

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    W%a' ar '% 'a'u',r2 3*1ar 4aur ! *a/,r3*1ar:   I4r,v

    La/,rW*1ar: Gelfare includes anything that is done for the comfort and improvement of

    employees and is provided over and above the wages. Gelfare helps in keeping the morale and

    motivation of the employees high so as to retain the employees for longer duration. The welfare

    measures need not be in monetary terms only but in any kind+forms.

    'mployee welfare includes monitoring of working conditions) creation of industrial harmony

    through infrastructure for health) industrial relations and insurance against disease) accident and

    unemployment for the workers and their families.Babor welfare entails all those activities of

    employer) which are directed towards providing the employees with certain facilities and

    services in addition to wages or salaries.

    Babor welfare has the following ob&ectives:

    0. To provide better life and health to the workers.

    1. To make the workers happy and satisfied.

    6. To relieve workers from industrial fatigue and to improve intellectual) cultural and material

    conditions of living of the workers.

    The basic features of labor welfare measures are as follows:

    0. Babor welfare includes various facilities) services and amenities provided to workers for

    improving their health) efficiency) economic betterment and social status.

    35

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    1. Gelfare measures are in addition to regular wages and other economic benefits available to

    workers due to legal provisions and collective bargaining

    6. Babor welfare schemes are fle(ible and ever$changing. Hew welfare measures are added to the

    e(isting ones from time to time.

    8. Gelfare measures may be introduced by the employers) government) employees or by any

    social or charitable agency.

    2. The purpose of labor welfare is to bring about the development of the whole personality of the

    workers to make a better workforce. The very logic behind providing welfare schemes is to

    create efficient) healthy) loyal and satisfied labor force for the organi;ation.

    The purpose of providing such facilities is to make their work life better and also to raise their

    standard of living.

    The important benefits of welfare measures can be summari;ed as follows:

    They provide better physical and mental health to workers and thus promote a healthy work

    environmentS /acilities like housing schemes) medical benefits) and education and recreation

    facilities for workersE families help in raising their standards of living. This makes workers to pay

    36

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    more attention towards work and thus increases their productivity.

    'mployers get stable labor force by providing welfare facilities. Gorkers take active interest in

    their &obs and work with a feeling of involvement and participation.

    'mployee welfare measures increase the productivity of organi;ation and promote healthy

    industrial relations thereby maintaining industrial peace. The social evils prevalent among the

    labors such as substance abuse) etc. are reduced to a greater e(tent by the welfare policies.

     ,rgani;ations provide welfare facilities to their employees to keep their motivation levels high.

    The employee welfare schemes can be classified into two categories vi;. statutory and non$

    statutory welfare schemes. The statutory schemes are those schemes that are compulsory to

     provide by an organi;ation as compliance to the laws governing employee health and safety.

    These include provisions provided in industrial acts like /actories #ct 0487) Dock Gorkers #ct

    @safety) health and welfareA 0475) !ines #ct 0451. The non$statutory schemes differ from

    organi;ation to organi;ation and from industry to industry.

    STATUTORY WELFARE SC#EMES6T% 'a'u',r2 3*1ar %4 !*u-

    '% 1,**,3!+ r,v,!8 

    0. Drinking Gater: #t all the working places safe hygienic drinking water should be provided.

    37

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    1. /acilities for sitting: In every organi;ation) especially factories) suitable seating arrangements

    are to be provided.

    6. /irst aid appliances: /irst aid appliances are to be provided and should be readily assessable so

    that in case of any minor accident initial medication can be provided to the needed employee.

    8. Batrines and rinals: # sufficient number of latrines and urinals are to be provided in the

    office and factory premises and are also to be maintained in a neat and clean condition.

    2. >anteen facilities: >afeteria or canteens are to be provided by the employer so as to provide

    hygienic and nutritious food to the employees.

    5. ?pittoons: In every work place) such as ware houses) store places) in the dock area and office

     premises spittoons are to be provided in convenient places and same are to be maintained in a

    hygienic condition.

    3. Bighting: roper and sufficient lights are to be provided for employees so that they can work

    safely during the night shifts.

    38

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    7. Gashing places: #deuate washing places such as bathrooms) wash basins with tap and tap on

    the stand pipe are provided in the port area in the vicinity of the work places.

    4. >hanging rooms: #deuate changing rooms are to be provided for workers to change their

    cloth in the factory area and office premises. #deuate lockers are also provided to the workers

    to keep their clothes and belongings.

    09. Cest rooms: #deuate numbers of restrooms are provided to the workers with provisions of

    water supply) wash basins) toilets) bathrooms etc.

    Oua',!a* a1'2 a!- %a*'%

    Oua',!a* a1'2 a!- %a*'% (OS#) is a cross$disciplinary area concerned with protecting

    the safety) health and welfare of people engaged in work or employment. The goal of

    occupational safety and health programs is to foster a safe and healthy work environment. #s

    secondary effects) ,? may also protect co$workers) family members) employers) customers)

    suppliers) nearby communities) and other members of the public who are impacted by the

    workplace environment as well as reduce medical care) sick leave and disability benefit costs.

    ,? may involve interactions among many sub&ect areas

    39

    http://en.wikipedia.org/wiki/Crossdisciplinarityhttp://en.wikipedia.org/wiki/Safetyhttp://en.wikipedia.org/wiki/Safetyhttp://en.wikipedia.org/wiki/Healthhttp://en.wikipedia.org/wiki/Quality_of_lifehttp://en.wikipedia.org/wiki/Employmenthttp://en.wikipedia.org/wiki/Crossdisciplinarityhttp://en.wikipedia.org/wiki/Safetyhttp://en.wikipedia.org/wiki/Healthhttp://en.wikipedia.org/wiki/Quality_of_lifehttp://en.wikipedia.org/wiki/Employment

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    D1!',!

    ?ince 0429) the International Babor ,rgani;ation @IB,A and the Gorld ealth

    ,rgani;ation @G,A have shared a common definition of occupational health. It was adopted by

    the -oint IB,+G, >ommittee on ,ccupational ealth at its first session in 0429 and revised at

    its twelfth session in 0442.

    The definition reads:

    ,ccupational health should aim at: the promotion and maintenance of the highest degree of

     physical) mental and social well$being of workers in all occupations* the prevention amongst

    workers of departures from health caused by their working conditions* the protection of workers

    in their employment from risks resulting from factors adverse to health* the placing and

    maintenance of the worker in an occupational environment adapted to his physiological and

     psychological capabilities* and) to summari;e) the adaptation of work to man and of each man to

    his &ob.

    The main focus in occupational health is on three different ob&ectives:

    • the maintenance and promotion of workersR health and working capacity

    •  the improvement of working environment and work to become conducive to safety and

    health and

    40

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    • Development of work organi;ations and working cultures in a direction which

    supportshealth and safety at work and in doing so also promotes a positive social climate

    and smooth operation and may enhance productivity of the undertakings.

    The concept of working culture is intended in this conte(t to mean a reflection of the

    essentialvalue systems adopted by the undertaking concerned. ?uch a culture is reflected in

     practice in the managerial systems) personnel policy) principles for participation) training policies

    anduality management of the undertaking.

    Ra,! 1,r Oua',!a* %a*'% a!- a1'2

    !oral:

    Duty of reasonable care* unacceptability of putting health and safety of people at risk*

    societyRs attitude to moral obligations* making the moral case to senior management

    Begal:

    The preventive @enforcementA) punitive @through criminal sanctionsA) and compensatory

    effects of law.

    'conomic

    41

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    Direct and indirect costs associated with incidents and+or unhealthy workplaces and their

    impact on the organi;ation@includes insured and un$insured costsA

    Oua',!a* #a*'% a!- Sa1'2 Ma!a+4!' S2'4

    International

    The International Babour ,rgani;ation @IB,A: published a standard in 1990 titled IB,$,?

    1990) which is similar to ,?#? 07990. The system is based on five steps olicy) ,rgani;ing)

    lanning Implementation) 'valuation) and #ction for improvement. This is supported

     byauditing with an emphasis on continuous improvement. The IB, management system was

    created to assist employers to keep pace with rapidly shifting and competitive industrial

    environments. The IB, recogni;es that national legislation is essential) but sometimes

    42

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    insufficient on its own to address the challenges faced by industry) and therefore elected to

    ensure free and open distribution of administrative tools in the form of occupational health and

    safety management system guidance for everyone. This open access forum is intended to provide

    the tools for industry to create safe and healthy working environments and foster positive safety

    cultures within the organi;ations.,?#? 07999 is an international occupational health and

    safety management system specification. It comprises two parts) 07990 and 07991 and embraces

    a number of other publications. ,?#? 07999 is the internationally recogni;ed assessment

    specification for occupational health and safety management systems. It was developed by a

    selection of leading trade bodies) international standards and certification bodies to address a gap

    where no third$party certifiable international standard e(ists. This internationally recogni;ed

    specification for occupational health and safety management system operates on the basis of

     policy) planning) implementation and operation) checking and corrective action) management

    review) and continual improvement.

    The "ritish ?tandards $ ,ccupational ealth and ?afety management ?ystems Ceuirements

    ?tandard "? ,?#? 07990 was developed within the framework of the I?, standards series.

    #llowing it to integrate better into the larger system of I?, certifications. I?, 4990 Nuality

    !anagement ?ystems and I?, 08990 'nvironmental !anagement ?ystem can work in tandem

    with "? ,?#? 07990+07991 to complement each other and form a better overall system. 'ach

    component of the system is specific) auditable) and accreditable by a third party after review.

    #lso ?tandards #ustralia and the /rench

    43

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     EE#ssociation /rancise de Hormali;ation @#H/,CEEA  have developed occupational safety and

    health management standards.

    Na',!a* 4*4!'!+ *+*a',!

    Different states take different approaches to legislation) regulation) and enforcement. #lso

    economic incentives for compliance to rules and general good occupational safety and health

     practice vary among nations. In the ') for e(ample) some member states promote ,? by

     providing public monies as subsidies) grants or financing) while others have created ta( system

    incentives for ,? investments. # third group of ' member states has e(perimented with using

    workplace accident insurance premium discounts for companies or organi;ations with strong

    ,? records.

    44

    http://en.wikipedia.org/w/index.php?title=%27%27Association_Francise_de_Normalization_(ANFOR%27%27)&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=%27%27Association_Francise_de_Normalization_(ANFOR%27%27)&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=%27%27Association_Francise_de_Normalization_(ANFOR%27%27)&action=edit&redlink=1

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     The number of ,? personnel used to ensure compliance to ,? rules varies

    markedly between countries.

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    I-!'12!+ Sa1'2 a!- #a*'% #a;ar-

    a;ards) risks) outcomes

    The terminology used in ,? varies between countries) but generally speaking:

    # ha;ard is something that can cause harm if not controlled.

    The outcome is the harm that results from an uncontrolled ha;ard.

    # risk  is a combination of the probability that a particular outcome will occur

    and the severity of the harm involved.

    “a;ard”) “risk”) and “outcome” are used in other fields to describe e.g. environmental damage)

    or damage to euipment. owever) in the conte(t of ,?) “harm” generally describes the direct

    or indirect degradation) temporary or permanent) of the physical) mental) or social well$being of

    workers. /or e(ample) repetitively carrying out manual handling of heavy ob&ects is a ha;ard.

    The outcome could be a musculoskeletal disorder  @!?DA or an acute back or &oint in&ury. The

    risk can be e(pressed numerically @e.g. a 9.2 or 29+29 chance of the outcome occurring during a

    yearA) in relative terms @e.g. high+medium+lowA) or with a multi$dimensional classification

    scheme @e.g. situation$specific risksA.

    46

    http://en.wikipedia.org/wiki/Hazardhttp://en.wikipedia.org/wiki/Hazardhttp://en.wikipedia.org/wiki/Riskhttp://en.wikipedia.org/wiki/Riskhttp://en.wikipedia.org/wiki/Manual_handlinghttp://en.wikipedia.org/wiki/Manual_handlinghttp://en.wikipedia.org/wiki/Musculoskeletal_disordershttp://en.wikipedia.org/wiki/Hazardhttp://en.wikipedia.org/wiki/Riskhttp://en.wikipedia.org/wiki/Manual_handlinghttp://en.wikipedia.org/wiki/Musculoskeletal_disorders

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    #a;ar- A4!'

    a;ard analysis or ha;ard assessment is a process in which individual ha;ards of the workplace

    are identified) assessed and controlled+eliminated as close to source @location of the ha;ardA as

    reasonable and possible. #s technology) resources) social e(pectation or regulatory reuirements

    change) ha;ard analysis focuses controls more closely toward the source of the ha;ard. Thus

    ha;ard control is a dynamic program of prevention.

    a;ard$based programs also have the advantage of not assigning or implying there are

    acceptable risks in the workplace. # ha;ard$based program may not be able to eliminate all

    risks) but neither does it accept satisfactory $$ but still riskyUoutcomes. #nd as those who

    calculate and manage the risk are usually managers while those e(posed to the risks are a

    different group) workers) a ha;ard$based approach can by$pass conflict inherent in a risk$based

    approach.

    R< a4!'

    !odern occupational safety and health legislation usually demands that a risk assessment be

    carried out prior to making an intervention. It should be kept in mind that risk management

    reuires risk to be managed to a level which is as low as is reasonably practical.

    47

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    T% a4!' %,u*-:

    Identify all affected by the ha;ard and how

    'valuate the risk 

    Identify and prioriti;e appropriate control measures

    The calculation of risk is based on the likelihood or probability of the harm being reali;ed and

    the severity of the conseuences. This can be e(pressed mathematically as a

    uantitative assessment @by assigning low) medium and high likelihood and severity with

    integers and multiplying them to obtain a risk factor A) or ualitatively as a description of the

    circumstances by which the harm could arise. The assessment should be recorded and reviewed

     periodically and whenever there is a significant change to work practices. The assessment should

    include practical recommendations to control the risk. ,nce recommended controls are

    implemented) the risk should be re$calculated to determine of it has been lowered to an

    acceptable level. ommon workplace ha;ard groups

    48

    http://en.wikipedia.org/wiki/Probabilityhttp://en.wikipedia.org/wiki/Quantitative_propertyhttp://en.wikipedia.org/wiki/Risk_factorhttp://en.wikipedia.org/wiki/Probabilityhttp://en.wikipedia.org/wiki/Quantitative_propertyhttp://en.wikipedia.org/wiki/Risk_factor

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    !echanical ha;ards include:

    "y type of agent:

    • >ollisions

    • /alls from height

    • ?truck by ob&ects

    • >onfined space

    • ?lips and trips

    • /alling on a pointed ob&ect

    • >ompressed air +high pressure fluids @such as cutting fluidA

    • 'ntanglement

    • 'uipment$related in&ury

    "y type of damage:

    • >rushing

    49

    http://en.wikipedia.org/wiki/Collisionhttp://en.wikipedia.org/wiki/Falling_(accident)http://en.wikipedia.org/w/index.php?title=Struck_by_objects&action=edit&redlink=1http://en.wikipedia.org/wiki/Confined_spacehttp://en.wikipedia.org/wiki/Slip_and_fallhttp://en.wikipedia.org/wiki/Falling_on_a_pointed_objecthttp://en.wikipedia.org/wiki/Compressed_airhttp://en.wikipedia.org/wiki/High_pressurehttp://en.wikipedia.org/wiki/Cutting_fluidhttp://en.wikipedia.org/wiki/Equipmenthttp://en.wikipedia.org/wiki/Collisionhttp://en.wikipedia.org/wiki/Falling_(accident)http://en.wikipedia.org/w/index.php?title=Struck_by_objects&action=edit&redlink=1http://en.wikipedia.org/wiki/Confined_spacehttp://en.wikipedia.org/wiki/Slip_and_fallhttp://en.wikipedia.org/wiki/Falling_on_a_pointed_objecthttp://en.wikipedia.org/wiki/Compressed_airhttp://en.wikipedia.org/wiki/High_pressurehttp://en.wikipedia.org/wiki/Cutting_fluidhttp://en.wikipedia.org/wiki/Equipment

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    • >utting

    • /riction and abrasion

    • ?hearing

    • ?tabbing and puncture

    ,ther physical ha;ards:

    •  Hoise

    • Jibration

    • Bighting

    • "arotrauma @hypobaric+hyperbaric pressureA

    • Ioni;ing radiation

    • 'lectricity

    • #sphy(iation

    • >old stress @hypothermiaA

    50

    http://en.wikipedia.org/wiki/Cuttinghttp://en.wikipedia.org/wiki/Frictionhttp://en.wikipedia.org/wiki/Abrasion_(medical)http://en.wikipedia.org/wiki/Abrasion_(medical)http://en.wikipedia.org/wiki/Shearing_(manufacturing)http://en.wikipedia.org/wiki/Stabbinghttp://en.wikipedia.org/wiki/Wound#Openhttp://en.wikipedia.org/wiki/Noisehttp://en.wikipedia.org/wiki/Oscillationhttp://en.wikipedia.org/wiki/Lightinghttp://en.wikipedia.org/wiki/Barotraumahttp://en.wikipedia.org/wiki/Ionizing_radiationhttp://en.wikipedia.org/wiki/Electric_shockhttp://en.wikipedia.org/wiki/Asphyxiationhttp://en.wikipedia.org/wiki/Hypothermiahttp://en.wikipedia.org/wiki/Cuttinghttp://en.wikipedia.org/wiki/Frictionhttp://en.wikipedia.org/wiki/Abrasion_(medical)http://en.wikipedia.org/wiki/Shearing_(manufacturing)http://en.wikipedia.org/wiki/Stabbinghttp://en.wikipedia.org/wiki/Wound#Openhttp://en.wikipedia.org/wiki/Noisehttp://en.wikipedia.org/wiki/Oscillationhttp://en.wikipedia.org/wiki/Lightinghttp://en.wikipedia.org/wiki/Barotraumahttp://en.wikipedia.org/wiki/Ionizing_radiationhttp://en.wikipedia.org/wiki/Electric_shockhttp://en.wikipedia.org/wiki/Asphyxiationhttp://en.wikipedia.org/wiki/Hypothermia

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    • eat stress @hyperthermiaA

    • Dehydration @due to sweatingA

    "iological ha;ards include:

    • "acteria

    • Jirus

    • /ungi

    • !old

    • "lood$borne pathogens

    • Tuberculosis

    Ca!a-a! C*a1a',!

    In >anada) a;ards are typically categori;ed into one of si( groups:

    0. ?afety @moving machinery) working at heights) slippery surfaces) mobile euipment) etc.A

    1. 'rgonomic @material handling) environment) work organi;ation) etc.A

    6. >hemical #gents

    51

    http://en.wikipedia.org/wiki/Hyperthermiahttp://en.wikipedia.org/wiki/Dehydrationhttp://en.wikipedia.org/wiki/Biological_hazardhttp://en.wikipedia.org/wiki/Bacteriahttp://en.wikipedia.org/wiki/Virushttp://en.wikipedia.org/wiki/Fungihttp://en.wikipedia.org/wiki/Moldhttp://en.wikipedia.org/wiki/Blood-borne_pathogenshttp://en.wikipedia.org/wiki/Tuberculosishttp://en.wikipedia.org/wiki/Hyperthermiahttp://en.wikipedia.org/wiki/Dehydrationhttp://en.wikipedia.org/wiki/Biological_hazardhttp://en.wikipedia.org/wiki/Bacteriahttp://en.wikipedia.org/wiki/Virushttp://en.wikipedia.org/wiki/Fungihttp://en.wikipedia.org/wiki/Moldhttp://en.wikipedia.org/wiki/Blood-borne_pathogenshttp://en.wikipedia.org/wiki/Tuberculosis

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    8. "iological #gents

    2. hysical #gents@noise) lighting) radiation) etc.A

    5. sychosocial @stress) violence) etc.A

    Fu'ur -v*,4!'

    ,ccupational health and safety has come a long way from its beginnings in the heavy industry

    sector. It now has an impact on every worker) in every work place) and those charged with

    managing health and safety are having more and more tasks added to their portfolio. The most

    significant responsibility is environmental protection. The skills reuired to manage occupational

    health and safety are compatible with environmental protection) which is why these

    responsibilities are so often bolted onto the workplace health and safety professional.

    52

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    #a*'%2 '2

    ,n an international scale) the Gorld ealth ,rgani;ation @G,A and the International Babor

    ,rgani;ation @IB,A have begun focusing attention on the labor environments in developing

    nations with pro&ects such as ealthy >ities. This focus is well$placed) as many developing

    countries are caught in a trap. They have fewer resources to invest in ,?) yet because of this)

    they must also suffer from increased costs of work$related illnesses and accidents. # 1993

    /actsheet from the 'uropean #gency for ?afety and ealth at Gork states:

    “>ountries with less developed ,? systems spend a far higher percentage of

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    only become more difficult as nanostructures become more comple(. The si;e of the particles

    renders most containment and personal protective euipment ineffective. The to(icology values

    for macro si;ed industrial substances are rendered inaccurate due to the uniue nature of

    nanoparticulate matter. #s nanoparticulate matter decreases in si;e its relative surface area

    increases dramatically) increasing any catalytic effect or chemical reactivity substantially versus

    the known value for the macro substance. This presents a new set of challenges in the near future

    to rethink contemporary measures to safeguard the health and welfare of employees against a

    nanoparticulate substance that most conventional controls were not designed to manage.

    Celationship to occupational health psychology

    ,ccupational health psychology @,A) a related discipline) is a relatively new field that

    combines elements of occupational health and safety) industrial+organi;ational psychology)

    and health psychology. The field is concerned with identifying work$related psychosocial factors

    that adversely affect the health of people who work. , is also concerned with developing

    54

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    ways to effect change in workplaces for the purpose of improving the health of people who work.

    /or more detail on ,) see the section on occupational health psychology.

    anadian >entre for ,ccupational ealth and ?afety @>anadaA

    >ongressional ,ffice of >ompliance @?A

    'uropean #gency for ?afety and ealth at Gork  @'A

    ?afe Gork #ustralia  @#ustraliaA

    ealth and ?afety '(ecutive @KA

    ealth for Gork #dvice line for small businesses  @KA

    Information >enter of ,ccupational ?afety and ealth  @IsraelA

    Institute of ,ccupational ?afety and ealth P0Q 

    International Babor,rgani;ation @nited HationsA

    K,?#:Korea ,ccupational ?afety and ealth #gency @?outh KoreaA

     Hational Institute for ,ccupational ?afety and ealth @?A

     Hational Institute of ,ccupational ealth  @IndiaA

    55

    http://en.wikipedia.org/wiki/Occupational_health_psychologyhttp://en.wikipedia.org/wiki/Occupational_health_psychologyhttp://en.wikipedia.org/wiki/Canadian_Centre_for_Occupational_Health_and_Safetyhttp://en.wikipedia.org/w/index.php?title=Congressional_Office_of_Compliance&action=edit&redlink=1http://en.wikipedia.org/wiki/European_Agency_for_Safety_and_Health_at_Workhttp://en.wikipedia.org/wiki/European_Agency_for_Safety_and_Health_at_Workhttp://www.safeworkaustralia.gov.au/sites/http://en.wikipedia.org/wiki/Health_and_Safety_Executivehttp://www.health4work.nhs.uk/http://www.bbt.org.il/http://www.labourdept.gov.lk/http://en.wikipedia.org/wiki/International_Labour_Organisationhttp://en.wikipedia.org/wiki/International_Labour_Organisationhttp://en.wikipedia.org/w/index.php?title=KOSHA:Korea_Occupational_Safety_and_Health_Agency&action=edit&redlink=1http://en.wikipedia.org/wiki/National_Institute_for_Occupational_Safety_and_Healthhttp://www.nioh.org/http://en.wikipedia.org/wiki/Occupational_health_psychologyhttp://en.wikipedia.org/wiki/Canadian_Centre_for_Occupational_Health_and_Safetyhttp://en.wikipedia.org/w/index.php?title=Congressional_Office_of_Compliance&action=edit&redlink=1http://en.wikipedia.org/wiki/European_Agency_for_Safety_and_Health_at_Workhttp://www.safeworkaustralia.gov.au/sites/http://en.wikipedia.org/wiki/Health_and_Safety_Executivehttp://www.health4work.nhs.uk/http://www.bbt.org.il/http://www.labourdept.gov.lk/http://en.wikipedia.org/wiki/International_Labour_Organisationhttp://en.wikipedia.org/w/index.php?title=KOSHA:Korea_Occupational_Safety_and_Health_Agency&action=edit&redlink=1http://en.wikipedia.org/wiki/National_Institute_for_Occupational_Safety_and_Healthhttp://www.nioh.org/

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     Hational Institute of ,ccupational ealth @HorwayA

     Hational Institute of ,ccupational ?afety and ealth @HI,?

    !alaysiaA  @!alaysiaA

     HI,? >ertification ?dn"hd  @HI,? !alaysia ?ubsidiaryA

     Hational Institute of ,ccupational ?afety and ealth  @?ri BankaA

    ,ccupational ?afety and ealth #dministration @?A

    ?afe Gork #ustralia  @#ustraliaA

    Gork ?afe "> formerly GorkersE >ompensation "oard of "> @G>"A @"ritish

    >olumbia) >anadaA

    Gorkplace ?afety ealth >ouncil @?ingaporeA

    Gorkplace ?afety Insurance "oard @,ntario) >anadaA

    Gork?afe Jictoria) #ustralia

    Gorkplace ?afety ealth >ouncil) ?ingapore

    56

    http://en.wikipedia.org/wiki/National_Institute_of_Occupational_Healthhttp://www.niosh.com.my/http://www.niosh.com.my/http://www.ncsb.com.my/http://www.labourdept.gov.lk/lab_Institute_of_Occupational_Safety_and_Health.htmhttp://en.wikipedia.org/wiki/Occupational_Safety_and_Health_Administrationhttp://www.safeworkaustralia.gov.au/http://en.wikipedia.org/w/index.php?title=Work_Safe_BC_formerly_Workers%27_Compensation_Board_of_BC_(WCB)&action=edit&redlink=1http://en.wikipedia.org/wiki/Workplace_Safety_%26_Health_Councilhttp://en.wikipedia.org/wiki/Workplace_Safety_%26_Insurance_Boardhttp://en.wikipedia.org/wiki/WorkSafe_Victoriahttp://en.wikipedia.org/wiki/Workplace_Safety_%26_Health_Councilhttp://en.wikipedia.org/wiki/National_Institute_of_Occupational_Healthhttp://www.niosh.com.my/http://www.niosh.com.my/http://www.ncsb.com.my/http://www.labourdept.gov.lk/lab_Institute_of_Occupational_Safety_and_Health.htmhttp://en.wikipedia.org/wiki/Occupational_Safety_and_Health_Administrationhttp://www.safeworkaustralia.gov.au/http://en.wikipedia.org/w/index.php?title=Work_Safe_BC_formerly_Workers%27_Compensation_Board_of_BC_(WCB)&action=edit&redlink=1http://en.wikipedia.org/wiki/Workplace_Safety_%26_Health_Councilhttp://en.wikipedia.org/wiki/Workplace_Safety_%26_Insurance_Boardhttp://en.wikipedia.org/wiki/WorkSafe_Victoriahttp://en.wikipedia.org/wiki/Workplace_Safety_%26_Health_Council

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    La3

    ealth and ?afety at Gork #ct @KA

    Indonesian #ct Ho.0+0439 about ,ccupational ?afety at Gork 0439 @IndonesiaA

    ,ccupational ?afety and ealth #ct @?A

    ,ccupational ealth and ?afety #ct 0440 @#ustraliaA

    ,ccupational ?afety and ealth #ct 0448 @!alaysiaA

    Timeline of ma&or .?. environmental and occupational health regulation

    Gorkplace ?afety and ealth #ct @?ingaporeA

    La3u'

    >astillo v. >ase /arms of ,hio

    R*a'- 1*-

    57

    http://en.wikipedia.org/wiki/Health_and_Safety_at_Work_Acthttp://en.wikipedia.org/wiki/Health_and_Safety_at_Work_Acthttp://en.wikipedia.org/w/index.php?title=Indonesian_Act_No.1/1970_about_Occupational_Safety_at_Work_1970&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Indonesian_Act_No.1/1970_about_Occupational_Safety_at_Work_1970&action=edit&redlink=1http://en.wikipedia.org/wiki/Occupational_Safety_and_Health_Acthttp://en.wikipedia.org/w/index.php?title=Occupational_Health_and_Safety_Act_1991&action=edit&redlink=1http://en.wikipedia.org/wiki/Occupational_Safety_and_Health_Act_1994http://en.wikipedia.org/wiki/Timeline_of_major_U.S._environmental_and_occupational_health_regulationhttp://en.wikipedia.org/wiki/Workplace_Safety_and_Health_Acthttp://en.wikipedia.org/wiki/Castillo_v._Case_Farms_of_Ohiohttp://en.wikipedia.org/wiki/Health_and_Safety_at_Work_Acthttp://en.wikipedia.org/w/index.php?title=Indonesian_Act_No.1/1970_about_Occupational_Safety_at_Work_1970&action=edit&redlink=1http://en.wikipedia.org/wiki/Occupational_Safety_and_Health_Acthttp://en.wikipedia.org/w/index.php?title=Occupational_Health_and_Safety_Act_1991&action=edit&redlink=1http://en.wikipedia.org/wiki/Occupational_Safety_and_Health_Act_1994http://en.wikipedia.org/wiki/Timeline_of_major_U.S._environmental_and_occupational_health_regulationhttp://en.wikipedia.org/wiki/Workplace_Safety_and_Health_Acthttp://en.wikipedia.org/wiki/Castillo_v._Case_Farms_of_Ohio

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    >onstruction safety

    'nvironmental ealth

    'nvironment) ealth and ?afety

    'pidemiology

    'rgonomics) articipatory 'rgonomics

    a;ard analysis

    a;ard prevention

    a;op

    Industrial hygiene

    Industrial engineering

    Infection control

    !ine safety

    ,ccupational health psychology

    rocess ?afety !anagement

    sychology

    58

    http://en.wikipedia.org/w/index.php?title=Construction_safety&action=edit&redlink=1http://en.wikipedia.org/wiki/Environmental_Healthhttp://en.wikipedia.org/wiki/Environment,_Health_and_Safetyhttp://en.wikipedia.org/wiki/Epidemiologyhttp://en.wikipedia.org/wiki/Ergonomicshttp://en.wikipedia.org/wiki/Participatory_Ergonomicshttp://en.wikipedia.org/wiki/Participatory_Ergonomicshttp://en.wikipedia.org/wiki/Hazard_analysishttp://en.wikipedia.org/wiki/Hazard_preventionhttp://en.wikipedia.org/wiki/Hazophttp://en.wikipedia.org/wiki/Industrial_hygienehttp://en.wikipedia.org/wiki/Industrial_engineeringhttp://en.wikipedia.org/wiki/Infection_controlhttp://en.wikipedia.org/w/index.php?title=Mine_safety&action=edit&redlink=1http://en.wikipedia.org/wiki/Occupational_health_psychologyhttp://en.wikipedia.org/wiki/Process_Safety_Managementhttp://en.wikipedia.org/wiki/Psychologyhttp://en.wikipedia.org/w/index.php?title=Construction_safety&action=edit&redlink=1http://en.wikipedia.org/wiki/Environmental_Healthhttp://en.wikipedia.org/wiki/Environment,_Health_and_Safetyhttp://en.wikipedia.org/wiki/Epidemiologyhttp://en.wikipedia.org/wiki/Ergonomicshttp://en.wikipedia.org/wiki/Participatory_Ergonomicshttp://en.wikipedia.org/wiki/Hazard_analysishttp://en.wikipedia.org/wiki/Hazard_preventionhttp://en.wikipedia.org/wiki/Hazophttp://en.wikipedia.org/wiki/Industrial_hygienehttp://en.wikipedia.org/wiki/Industrial_engineeringhttp://en.wikipedia.org/wiki/Infection_controlhttp://en.wikipedia.org/w/index.php?title=Mine_safety&action=edit&redlink=1http://en.wikipedia.org/wiki/Occupational_health_psychologyhttp://en.wikipedia.org/wiki/Process_Safety_Managementhttp://en.wikipedia.org/wiki/Psychology

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    ublic health

    ?afety engineering

    To(icology

    W,r

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    I?, 4875 $ I?, 4873

    I?, 00980

    I?, 00038

    I?, 08990

    I?, 02191

    I?, 02353

    I?, 05093

    I?, 05199

    I?, 05391

    I?, 05389

    I?, 03366 $ I?, 03368

    I?, 03363

    I?, 19221

    !? 0311 @!alaysia ?tandardA

    60

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    E4*,2r= %a*'% a!- a1'2 r,!/*'

    'mployers have responsibilities for the health and safety of their employees. They are also

    responsible for any visitors to their premises such as customers) suppliers and the general public.

    /ind out more about your employerEs duty of care.

    T% #a*'% a!- Sa1'2 a' W,r< A'

    The ealth and ?afety at Gork #ct 0438 is the primary piece of legislation covering work$

    related health and safety in the nited Kingdom. It sets out a lot of your employerRs

    responsibilities for your health and safety at work.

    The ealth and ?afety '(ecutive is responsible for enforcing health and safety at work.

    R< a4!'

    %our employer has a Eduty of careE to look after) as far as possible) your health) safety and welfare

    while you are at work. They should start with a risk assessment to spot possible health and safety

    ha;ards. They have to appoint a Ecompetent personE with health and safety responsibilities. This is

    61

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    usually one of the owners in smaller firms) or a member of staff trained in health and safety in

    larger businesses.

    "usinesses employing five or more people

    /or businesses employing five or more people) there must also be:

    • an official record of what the assessment finds @your employer has to put plans in place

    to deal with the risksA

    • a formal health and safety policy) including arrangements to protect your health and

    safety @you should be told what these areA

    The employerEs duty of care in practice

    #ll employers) whatever the si;e of the business) must:

    • make the workplace safe

    •  prevent risks to health

    • ensure that plant and machinery is safe to use) and that safe working practices are set up

    • make sure that all materials are handled) stored and used safely

    •  provide adeuate first aid facilities

    62

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    • tell you about any potential ha;ards from the work you do) chemicals and substances

    used by the firm) and give you information) training and supervision as needed

    • set up emergency plans

    • make sure that ventilation) temperature) lighting) and toilet) washing and rest facilities all

    meet health) safety and welfare reuirements

    • check that the right work euipment is provided and is properly used and regularly

    maintained

    •  prevent or control e(posure to substances that may damage your health

    • take precautions against the risks caused by flammable or e(plosive ha;ards) electrical

    euipment) noise and radiation

    • avoid potentially dangerous work involving manual handling and if it canEt be avoided)

    take precautions to reduce the risk of in&ury

    • provide health supervision as needed

    •  provide protective clothing or euipment free of charge if risks canEt be removed or

    adeuately controlled by any other means

    • ensure that the right warning signs are provided and looked after 

    • report certain accidents) in&uries) diseases and dangerous occurrences to either the ealth

    and ?afety '(ecutive @?'A or the local authority) depending on the type of business

    !aking the workplace safe and healthy

    63

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    ?o that the work premises provide a safe and healthy place to work) your employer should:

    •make sure that workplaces are properly ventilated) with clean and fresh air 

    • keep temperatures at a comfortable level $ a minimum of 06 degrees > where the work

    involves physical activity or 05 degrees > for EsedentaryE workplaces e.g. offices but

    thereEs no ma(imum limit

    • light premises so that employees can work and move about safely

    • keep the workplace and euipment clean

    • ensure that workrooms are big enough to allow easy movement with at least 00 cubic

    meters per person

    •  provide workstations to suit the employees and the work 

    • keep the workplace and euipment in good working order 

    • make floors) walkways) stairs) roadways etc safe to use

    •  protect people from falling from height or into dangerous substances

    • store things so they are unlikely to fall and cause in&uries

    • fit open able windows) doors and gates with safety devices if needed

    •  provide suitable washing facilities and clean drinking water 

    if necessary) provide somewhere for employees to get changed and to store their own

    clothes

    • set aside areas for rest breaks and to eat meals) including suitable facilities for pregnant

    women and nursing mothers. Bet employees take appropriate rest breaks and their correct

    64

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    holiday entitlement make sure that employees who work alone) or off$site) can do so

    safely and healthily

    L4'a',!

    • The analysis and findings of the sample are representative of the population and may not

     be altogether accurate as we have not been able to collect the data of all the employees

    who have left the >ompany @due to loss of data due to teething problems of the on$line

    system) some of the forms being misplaced etcA.

    •  It is also possible that employees may not give their actual viewpoint as they may not

    wish to burn bridges as they leave. !ost of the companies conduct an antecedent check 

    and the employees may fear retribution in case they give a negative feedback. It has also

     been observed that employees may discuss their views off the record but do not wish to

     put the same in writing.

    65

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    C#APTER6V

    IMPORTANCEOF T#E STUDY

    66

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    IMPORTANCE OF T#E STUDY

      To meet challenging demand of the business environment) focus of the hr 

     policies is on change of the employees Vmind setR.

     

    Ce$ engineering and re$ deployment for ma(imi;ing utili;ation of C potential.

      To build an upgrade competency through virtual learning ) opportunities growth

    and providing challenges in the &ob.

     

    Ce$ strengthening mutual faith ) trust and respect.

     

    Including a spirit of learning and en&oying the challenges.

      Developing the human resources through virtual learning ) providing

    opportunities for growth ) inculcating involvement and e(posure to

     benchmarking in performance.

      The work involved in formulating policies reuires that the management give

    deep thought to the basic needs of both the organi;ation and the employees.

    67

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    C#APTER6VI

    RESEARC#

    MET#ODOLOGY

    68

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    RESEARC# MET#ODOLOGY

    Cesearch !ethodology is a systematic of discovering new facts or verifying old their ?euence)

    inter$relationship) casual e(planation and the natural laws which govern them. Cesearch

    !ethodology is original contribution to the e(isting knowledge making for its advancement. It is

    the purist of truth with the help of study. ,bservation) comparison and e(periment. In short also

    covers the systematic method of finding solution to a problem in research. It also covers the

    systematic approach concerning generali;ation and the foundation of the theory. Different stages

    involved in research consists of enacting the problem) formulating a hypothesis) collecting the

    facts or data) analy;ing the facts and reaching certain conclusion either in the form of solution

    towards the concerned problem or in generali;ation for some theoretical formulation. In

    Cesearch !ethodology mainly data plays an important role.

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    RESEARC# APPROAC#

    The term research is defined as the systemic methods consisting of identification of problem)

    formulating a hypothesis) collection the facts or data analysis of facts reaching certain

    conclusion either in the form of solutions towards the concerned problems or in certain

    generali;ation for some theoretical formulation.

    It may also be defined as systematic design) collection) and analysis reporting of data

    findings with respect to a particular market situation facing a company.

    The purpose of research is to discover answers to uestions through the application of scientific

     procedures. The main aim of research is to unravel the truth which is hidden and which has not

     been discovered as yet. Cesearch means search for knowledge. Increased account of research

    makes progress possible. Cesearch has its special significance in solving the various operational

    planning problems of business marketing.

    Bogical and systemati;ed applications of the fundamental of science to the general and overall

    uestion of a study) and scientific techniues which provide precise tools) specific procedure and

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    technical) rather than philosophical means for getting and ordering the data prior to their logical

    and manipulation.

    TYPES OF RESEARC#

    #pplied Cesearch

    It is undertaken with the aim of uncovering data to solve an e(isting problem the driving force of this

    research is finding solution to a problem. #pplied research aims at application of science to a singular 

    situation

    The researcher has used the following research approach.

    0. roblem oriented research It is concerned with a class of issues or problems

    in which several firms may be interested. Cesearch of these type is usually concerned

    with a conceptual as aspects but a oriented towards applied problems

    1. Descriptive research  # descriptive study may be simple or comple(. It determines

    how) what) when) where and how of a topic. It is concern with describing the

    characteristic

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    6. '(ploratory Cesearch  Ghen the purpose of research is to gain familiarity with a

     phenomenon or acuire new insights into it in order to format a more precise problem or

    develop hypothesis) e(ploratory studies come in handy.

    8. '(perimental Cesearch #lthough it is primarily possible in areas of physical

    sciences with happens to be too general or to specific a hypothesis cannot be formulated.

    2. Therefore a need for an e(ploratory research is felt to gain e(perience that will be helpful

    is formulating relevant hypothesis for more definite investigation

    The following are the three approaches to the e(ploratory studies

    @iA ?urvey of Biterature

    @iiA '(perience survey

    @iiiA >ase study

    elp of hypothesis may also be carried out a social science if such research enables us to

    uantify the findings) to apply the statistical and mathematically tools and to measure the results

    thus uantified. It is also classified under conclusive research

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    2. Nuantitative versus Nualitative Nualitative research is based on measurement uantity

    or amount. It is applicable to phenomenon that can be e(pressed in term of uantity. Nualitative

    research) on the other hand is concerned with ualitative phenomenon that is phenomenon

    related to or involving uality or kind. /or instance) when we are interested in investigating the

    reasons for human behavior @i.e. why people think or do certain thingsA) we uite often talks of 

    motivation research as an important type of ualitative research .other techniues of such

    research are word association test) story completion and similar other pro&ective techniue

    5. >onceptual versus 'mpirical $ It is related to some abstract ideas or theory. It is generally

    use by philosophers and thinkers to develop new concepts or to re interpret e(isting ones. ,n the

    other hand) empirical research relies on observation alone) often without due regards for system

    and theory. It is data based research.

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    RESEARC# DESIGN

    0. roblem Definition

    1. Cesearch lan

     

    ?ampling plan.

     

    Data >ollection !ethods.

      /ield Gork.

     

    #nalysis Interpretation.

    Cesearch Design is the first step in the research process. # research design is purely and simply

    the framework or plan for the study that guides the collection and analysis of data. It is the blue

     print that is followed in completing the study. It is a basic framework) which provides guidelines

    for the rest of research process by specifying the methods for data collection and data analysis.

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    The research pro&ect carried out is '(ploratory in nature. '(ploratory research is taken in order 

    to obtain the proper definition of problem at hand.

    Cesearch design is divided into the following parts:

    0. /,C!B#TI,H ,/ C'?'#C> C,"B'!

    The formulation of problem is done after deciding the nature of research design. It is the first

    foremost step in any research process is the definition of the problem chosen for investigation in

    a clear and concise manner.

    1.D'J'B,IH< T' C'?'#C> B#H

    #fter formulating the research problem an efficient prepared so that it yields the desired results

    with minimal e(penditure of effort) time money. The information needed in the pro&ect could

    only be provided by companies.

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    ?#!BIH< !'T,D #HD ?#!B'

    SAMPLING PLAN

    #ll the items under the consideration in any field of enuiry constitute a universe or population.

    The unit selected from the population constitutes the research sample. /or the purpose of present

    study the sample was selected through simple random sampling @lottery methodA .The

    respondents were then contacted for the collection of responses. /or the collection of primary

    data the researcher has used uestionnaire as a tool) the collected data was than tabulated and

    analy;ed with the help of the percentage method and !s '(cel package. This is then presented

    and interpreted to drive findings and recommend suggestions.

     DATA> ITS TYPE AND COLLECTION

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    rimary data can be collected in various ways: through observation) focused group) surveys)

     behavioral data) and e(periments. During this research data have been collected using survey

    method. ?urvey method is best suited for descriptive research. >ompanies undertake surveys to

    learn about peopleRs knowledge) beliefs) preferences) and satisfaction) and to measure these

    magnitudes in the general population.

    DATA COLLECTION

    There are two important sources of collection of data:

    >ensus data

    ?ample data

    The Data is divided into 1 parts:

    a. rimary Data

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    /. ?econdary Data

    Pr4ar2 Da'a is the data) which is collected directly by direct personal interview) indirect oral

    investigation) information received through local agents drafting a schedule) drafting a

    uestionnaire.

     !'T,D /,C >,BB'>TIH< CI!#C% D#T#

    Nuestionnaire

    Interviews

    Telephone

    ,bservation method

      ?chedules

    S,!-ar2 Da'a is the data) which is collected from the various books) maga;ine and

    !aterial)reports etc. The data which is stored in the organi;ation and provide by the C people

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    are also secondary data. The various information is taken out regarding that ?ub&ect as well other 

    sub&ect from various sources and stored.

    !'T,D /,C >,BB'>TIH< ?'>,HDC% D#T#

      Internal secondary data

      '(ternal secondary data

    MET#OD