Top Banner
To develop skills on basic customer service, collection efficiency, communication & time management To assign personnel based on items & performance To reward performing & innovative employees To establish customer feedback system To closely coordinate with Brgy Councils & Zonal Assemblies To computerize Tax Collection System To hit the annual local revenue target To explore other sources of income To collect taxes, fees & charges with courtesy & competence Learning & Growth Internal Process To disburse efficiently & effectively To seek commitment of stakeholders for cost efficiency & revenue generatio Financial Perspective Customer Satisfaction MTO Strategy Map MTO Strategy Map
5

To develop skills on basic customer service, collection efficiency, communication & time

Mar 18, 2016

Download

Documents

Bo Minh

MTO Strategy Map. To hit the annual local revenue target. To collect taxes, fees & charges with courtesy & competence. Customer Satisfaction. To explore other sources of income. To disburse efficiently & effectively. To seek commitment of stakeholders for cost - PowerPoint PPT Presentation
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Page 1: To develop skills on basic  customer service, collection efficiency, communication & time

To develop skills on basic

customer service, collectionefficiency,

communication & timemanagement

To assign personnel based

on items & performance

To reward performing &

innovative employees

To establish customer feedback system

To closely coordinatewith Brgy Councils & Zonal

AssembliesTo computerize TaxCollection System

To hit the annual local revenue target

To explore othersources of income

To collect taxes, fees & charges with courtesy & competence

Learning &Growth

Internal Process

To disburse efficiently& effectively

To seek commitmentof stakeholders for cost

efficiency & revenue generation

FinancialPerspective

CustomerSatisfaction

MTO Strategy MapMTO Strategy Map

Page 2: To develop skills on basic  customer service, collection efficiency, communication & time

2

Monday, April 24, 2023

Page 3: To develop skills on basic  customer service, collection efficiency, communication & time

Monday, April 24, 2023

3

Page 4: To develop skills on basic  customer service, collection efficiency, communication & time

4

Monday, April 24, 2023

Page 5: To develop skills on basic  customer service, collection efficiency, communication & time

Monday, April 24, 2023

5