To develop skills on basic customer service, collection efficiency, communication & time management To assign personnel based on items & performance To reward performing & innovative employees To establish customer feedback system To closely coordinate with Brgy Councils & Zonal Assemblies To computerize Tax Collection System To hit the annual local revenue target To explore other sources of income To collect taxes, fees & charges with courtesy & competence Learning & Growth Internal Process To disburse efficiently & effectively To seek commitment of stakeholders for cost efficiency & revenue generatio Financial Perspective Customer Satisfaction MTO Strategy Map MTO Strategy Map