The Value of SAP Solution Manager 7.1

The Value of SAP Solution Manager 7.1!

SAP AG

January 2014

What our customers say:

SAP Solution Manager maps all functions needed

Cut total cost of ownership by more than 30%

30% future savings in implementation projects

50% of time saved in test management

Technical downtime reduced by more than 50%

Require- ments

Build and Test

Design

Deploy

Operate

Optimize

“SAP Solution Manager has mapped all the functionality we needed including the implementation

roadmap, solution documentation, best practices, testing, and change management tools. We were

able to effectively monitor our SAP project using SAP Solution Manager. We have benefited from

the convenience of the solution documentation capability, which enables a global repository of

documents easily accessible by our teams, and we have seen a reduction in time spent in

monitoring project progress by deploying SAP Solution Manager as the implementation tool.

We plan to use SAP Solution Manager more in sustaining and improving our SAP landscape.”

Carel Du Plessis

Chief Financial Officer

Choithram & Sons

SAP SOLUTION MANAGER MAPS ALL FUNCTIONS NEEDED

SAP Customer Quote Program powered by SAP Active Global Support

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CUT TOTAL COST OF OWNERSHIP BY MORE THAN

“With the help of Siemens IT Solutions and Services, and their valuable

knowledge of the Run SAP methodology in the area of incident management,

change management, and root cause analysis, we were able to cut our total

cost of ownership by more than 30% within the last fiscal year, while reducing

the change-request backlog by 90% at the same time.“

Viroje Chongkolwatana

Deputy Dean of IT

Siriraj Hospital

30%


"After the expert guided implementation session for solution documentation, we achieved a

clear concept of application lifecycle management on SAP Solution Manager, and learned,

in details, how to build our business-process structure, and maintain the relevant

documentation. We also learned how to verify and update our business structure with the

solution documentation assistant tool. The ASAP roadmap and business process repository

guided us how to reuse accelerators and templates. We expect it will save us over 30% on

our efforts in our future implementation projects."

Lu Hua

Service Level Manager

Freudenberg IT (Suzhou) Co.

FUTURE SAVINGS IN IMPLEMENTATION PROJECTS

30%

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OF TIME SAVED IN TEST MANAGEMENT

“The business process change analyzer pilot service has been very helpful in our efforts

towards implementing business process change analysis and realizing the benefits of

SAP Solution Manager. Following the guidance provided during this service, we have

been able to document two core business processes in SAP Solution Manager, giving

us an opportunity to reuse the documentation in testing and other scenarios. In addition,

the analysis results have helped us to identify the test scope more quickly than in the

past when we had to figure it out manually. The time required has been reduced by 50%,

and so has the time for the testing execution. With this service, we have learnt more

about how powerful SAP Solution Manager is!"

Jinbiao Xu

Chief Information Officer

XinAo Gas Investment LTD.

50%

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DOWNTIME REDUCED BY MORE THAN

“We are running our single instance SAP solution on a global basis and our business

departments demand continued operations 24 x 7. As a consequence, we cannot afford

large periods for planned downtime. With the help of SAP Active Global Support we have

successfully deployed the latest support packages for BI 7.0 with the planned technical

downtime being reduced from 18 hours to 8.5 hours compared to the previous support

package implementation.“

Steve Somerville

Manager Applications Support

Rio Tinto Services Limited

50%

SAP Solution Manager - Overview Require- ments

Build and Test

Design

Deploy

Operate

Optimize

Requirements and Design Enhanced business blueprint

Reverse Business Process Documentation

Require- ments

Build and Test

Design

Deploy

Operate

Optimize

© 2014 SAP AG. All rights reserved. 10

Missing solution documentation – Are you affected, too?

If you answered yes at least once,

then you have to struggle with: yes no

High Testing Cost!

Disruptions!

Slow Innovation!


System landscape and

infrastructure documentation

SAP ERP

DEV

TST

PRD

TST

DEV

PRD

Single source of

truth

Infrastructure

SAP CRM

Business process documentation with enhanced business blueprinting or

reverse business process documentation

Non-SAP

business

apps

SAP Solution Manager - a perfect solution for documentation

Infrastructure management tools extend SAP Solution Manager

into an IT infrastructure.

RunSAP Partner/MM_PPT_Demos/Kurzdemos/02_Demo_RBPD_71_Aug2011_MM.exe

RunSAP Partner/MM_PPT_Demos/Kurzdemos/01_Demo_4_1_EBB_short_demo.exe

Demos/01_Demo_4_1_EBB_short_demo.exe

Demos/02_Demo_RBPD_71_Aug2011_MM.exe


IT Portfolio and Project Management in SAP Solution Manager

Integration of cProjects with SAP

Solution Manager projects:

• Manages resources, time and project

phases

• Records times for changes and report

back to tasks for the Program

Management Office

• Supports Agile development

methodology

This is the current state of planning and may be changed by SAP at any time.


SAP Solution Manager 7.1 provides direct value to the business

Faster Value Realization

No media breaks in communication with IT

Improved audit ratings

Better management of cost

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600 BUSINESS PROCESS STEPS DOCUMENTED IN JUST

"Utilizing the Reverse Business Process Documentation methodology and the SAP Solution

Documentation Assistant tool in SAP Solution Manager 7.1, we were able to document over

600 business process steps in just two days. This documentation effort typically would have

taken a number of weeks to complete. We now have the capability to perform risk based

testing with the combination of SAP Solution Manager 7.1 Business Process Change

Analyzer, Test Accelerator & Optimizer, and Quality Center. This will decrease our

testing effort during change events to our SAP applications."

Charles Bempong

QA Team

Newell Rubbermaid Inc., USA

2 DAYS

Build and Test SAP Test Management Services

Require- ments

Build and Test

Design

Deploy

Operate

Optimize


Change Impact – Are you affected, too?


then you have to fight: yes no

Fear!

Uncertainty!

Distrust!


Test capabilities provided by SAP Solution Manager allow you to reduce cost and number of

errors in a production system while improving the test coverage.

Optimized Testing through scope and effort optimization and test automation

Smooth integration with best-of-breed test tools

Scheduled execution of unattended automated tests – also

for remote locations

Change impact analysis and work flow to trigger repair

activities for damaged test cases

Test scope reduction of 30%-50% at 100% test

coverage

Accelerated, risk-based test-scope identification for

regression tests

Business process change analyzer Test automation framework

Certified

interface

Business Processes

Third-party

Test automation

tools

RunSAP Partner/MM_PPT_Demos/Kurzdemos/03_Demo_QM_ChangeImpAnalysis_BuFu.exe

Demos/03_Demo_QM_ChangeImpAnalysis_BuFu.exe

RunSAP Partner/MM_PPT_Demos/Kurzdemos/04_Demo_QM_Exe_Regr_Test.exe

Demos/04_Demo_QM_Exe_Regr_Test.exe


BPCA

Change Impact Analysis Test Planning

Test System Setup Test Execution

Change

Deployment

End-to-End Regression Tests across SAP and non-SAP Use Component-Based Test Automation for Regression Tests of Widespread SAP UIs

Test Workbench

Challenge: How IT can perform regression testing with zero business involvement

and automate test execution for major and minor releases?

Release Blueprint

UAT, Integration Test

HP QTP CBTA

Test Automation Framework

–CBTA test scripts

Record & Playback for non SAP UIs

String together E2E Tests crossing SAP and non-SAP

Regression

Test


Test Automation with SAP Solution Manager 7.1 SP10

Component-based Test Automation (CBTA) Improvements

Supports automation of UI technologies: SAP GUI, SAP

CRM Web Client, ABAP Web Dynpro (SP10), Java Web

Dynpro (SP10), SAP NetWeaver Portal (SP10) & SAP GUI

for HTML (SP10)

Enables custom function creation using Runtime Library

Manager

Debugger – Enables step by step execution of a component

based test case

Self-check in SAP Solution Manager to validate CBTA setup

and configurations

Wizard enables easy setup of CBTA

Improved Process Flow Analyzer controller

– Pause/Resume

– Generate output parameter while recording

– Toggle view to docked to the top of the screen

– Enables smart validation steps by configuring wait intervals

CBTA enables your Business Analysts to build component-based test scripts which are highly flexible

and easy to maintain


Business Process Change Analyzer (BPCA)

Motivation and Approach

Change Impact Analysis Test Planning Test Execution

Identification of

business processes

affected by change

(create Technical Bills

of Material (TBOMs)

Risk-based Test

Recommendation

Test Case review

and creation of

missing test cases

Test Plan

generation

Regression Tests

– Manual Tests

– Automated

Tests

SAP Solution updates occur frequently

SAP triggered: Support Packages, Enhancement Packages

Customer triggered: Customizing changes, Custom code development

Approach

Pain Point

Motivation

Which critical business processes are affected by planned changes?

SAP Solution

Update


TBOM Generation with SAP Solution Manager 7.1 SP10

Introducing new Semi-dynamic TBOMs

Semi-Dynamic TBOM generation approach

BPCA

TBOM

Background

Job

UPL Filter

for BPCA TBOM

generation

UPL Data in PRD

system

(Usage and Procedure

Logging of ABAP

objects at Kernel level)

Semi-dynamic TBOM

No manual effort through

background processing (overnight)

High precision

Repeatable at any time

Pain Point: The Business Process Change Analyzer (BPCA) requires Technical Bills of Material (TBOMS) in

order to determine change impact results and test scope optimization (only test what is needed)

In the past, dynamic TBOMs were created by recording user actions or existing test scripts with substantial

effort

A new type of TBOM is introduced in SAP Solution Manager 7.1 SP10 – “Semi-Dynamic TBOMs”

Semi-dynamic TBOMs can be created automatically

A background job can be triggered where a source code scan is performed on managed system and

unused objects are filtered out (based on Usage and Procedure Logging – UPL data)


Test Scope Optimization in SAP Solution Manager 7.1 SP10

New Functionality:

New graphical summary screen

showing the result summary of test

scope optimization

Test Scope Recommendations based

on the test scope optimization results in

further optimization possibility

Improved performance of analysis run

and test scope optimization to handle

large change events


Impact for Custom Development and Modification SAP Solution Manager - EHP Scope and Effort Analyzer

Custom Developments

Updated SAP objects Custom Dev./ Modifications Summary Test Management

Impact Category Number of

objects

Number of objects

[share in %]

Estimated Development Efforts [days]*

Estimated Unit Test

Efforts [days]**

Total Efforts

[days]

Adjustment required 303 1% 33 7 39

Custom developments using deleted SAP objects 8 0% 2 1 2

Cloned SAP programs with changed SAP references and originals 200 1% 25 5 30

Custom developments with syntax errors after upgrade 32 0% 4 1 5

Custom developments impacted by changed SAP references 63 0% 3 1 2

Adjustment proposed 1209 5% 35 7 42

Cloned SAP programs with changed SAP original 400 2% 10 2 12

Custom developments using changed obsolete SAP functions 809 4% 25 5 30

No Adjustments 21100 93%

Totals 22612 68 14 82



Test Execution Effort and Impacted Business Processes SAP Solution Manager - EHP Scope and Effort Analyzer

Business Blueprint

Total effort: 15 days Total (available): 160 tests

All All All

Test Management – Test Scope and Effort


Build and Test Custom Code Management

Require- ments

Build and Test

Design

Deploy

Operate

Optimize


Custom Code – Are you affected, too?


then you have a savings potential of at least yes no

€ 500,000 per year*

*) Assumptions:

You have 1,000 custom code objects in your system

Each custom code object requires 0,5 PD maintenance per year (development cost not included)

0,5 PD cost € 500


Custom Code inhibits innovation Steps to Improved Custom Code Management

Step 2: Reduce custom code

Step 3: Always Avoid custom code

Step 1: Assess custom code

One Time Invest

How much custom

code is used?

Who owns custom

code?

Retire unused code

Bring used custom

code back to

standard whereever

possible Avoid …

Release Release Release

Each change may impact custom code

Each custom code also requires maintenance

Each custom code may already be in SAP standard

Custom code inhibits innovation because

3 Steps to Improve Custom Code

On average, 70 % of custom code is not used !


SAP Solution Manager improves custom code management

Step 2: Reduce custom code

Step 3: Always Avoid custom code

Step 1: Assess custom code

One Time Invest

How much custom

code is used?

Who owns custom

code?

Retire unused code

Bring used custom

code back to

standard whereever

possible Avoid …

Release Release Release

How to check usage?

Activate procedure

logging (UPL)

How to define owner?

Custom code life cycle

management (CCLM)

How to retire and

bring back to

standard? Custom

code management

leveraging Clone

Finder, Code Inspector

and Enhancement

Framework

How to avoid? Gap management with Innovation Control Center

How to build acc. to SAP standards? Custom code

management leveraging ABAP Test Cockpit or Code Inspector

Build and Test Two SAP Value Releases per Year

Require- ments

Build and Test

Design

Deploy

Operate

Optimize


Adopt SAP Innovation – Are you affected, too?


then you have a savings potential of at least yes no

€ 100,000 per year*

*) Assumptions:

You have 2,000 transports per year

80% of your transports can be synchronized automatically

You save 30 min per transport by automization

1 PD cost € 1,000


Business Transformation in Major Releases

Continuous Improvement in Minor Releases and Changes

Invest

Return on

Investment

Business

Transformation [Business Case/KPIs]

Build [Major Release, including latest SAP innovation]

Run and

Measure

Continuous

Improvement [Minor Release,

Change]

Business Relationship

Management

2 per Year (biannual cycle)

12-52 per Year (monthly to weekly cycle)

Always use latest SAP Innovation as starting point!


Release Management Structures Projects

1 Year

Customer Release 2 Major

Release

Minor

Releases

Break fix

6 months

1-4 weeks

On request

1.1 1.2 1.3 1.4 1.5 1.6 2.1 2.2 2.3 2.4 2.5 2.6

Customer Release 1


Do your projects go live whenever they are ready?

time

Project 1

Project 2

Project 4

Project 9

Project 6

Project 7

Project 8

Project 10

Project 11

Regression testing any day!

End user training any day!

Hypercare any day!

Efforts for downgrade resolution any day!

Downgrades any day?

This means that you may have …


Common Go Lives with Releases

Release 1 Release 2

Project 1

Project 2

Project 4

Project 9

Project 6

Project 7

Project 8

Project 10

Project 11

Synchronized

Go Live Synchronized

Go Live


Latest SAP Innovation Always as Foundation for Customer Release Otherwise Explosion of Custom Code

1 Year

Customer Release 2 Major

Release

Minor

Releases

Standard

Changes

6 months

1-4 weeks

On request

1.1 1.2 1.3 1.4 1.5 1.6 2.1 2.2 2.3 2.4 2.5 2.6

Customer Release 1


Downtime – Are you affected, too?


then you have a savings potential of at least

yes no

€ 1,000,000

per upgrade*

*) Assumptions:

Gartner estimates that 1 min downtime costs $5,000

We estimated an exchange rate of €1 = $1,20

Near-zero downtime reduces the downtime from 8 to 4 h


Making downtime a non-event for the business

Today, downtime is still inevitable.

Traditional: Near Zero Downtime

(Clone-based approach)

Reduce downtime by performing activities on a

parallel clone system ($$$)

Service-based

Available for all releases >= 4.6c

Business Solution old release Business Solution new release

Clone system required

Business View

IT View

Business Solution available

Near Zero Downtime with SUM works now out-of the box.

No additional investment needed

Business Solution old release Business Solution new release

Business View

IT View


Today: Near Zero Downtime with Software Update Manager (SUM)

Standard tool

No service required

No parallel clone system required

Available for all releases >=4.6c


Towards no more downtime for the business

SAP eliminates the complete business impact of software updates

Tomorrow: True Zero Downtime

All software update activities are

performed in uptime

No parallel clone system required

Currently in proof of concept with few

SAP MaxAttention customers

Can only work for new releases (NW 7.40+)

True Zero Downtime implies that SAP development follows specific code rules.

The same applies to custom code.

Business Solution old release Business Solution new

release

Business View

IT View




Reduced documentation and analysis tasks

Accelerated innovation

Minimal impact on your business

Minimized cost

Build and Test Change Management

Require- ments

Build and Test

Design

Deploy

Operate

Optimize


Central CTS (cCTS)

Synchronization

Bundling

ABAP Transports

“Classic” CTS

CTS CTS CT

S+

cCTS

non-ABAP

Transports

Enhanced CTS

(CTS+)

CTS+

CTS CT

S+

Change Control Management

The Evolution of CTS – From CTS to CTS+ to Central CTS (cCTS)



Easier Bundling of

Transports

Enhanced Lock

Management

More Transport

Flexibility

The Advantages of the New Central CTS Infrastructure

RUN BETTER


PREPARATION TASKS FOR UPGRADE COMPLETED

“The application lifecycle management scenarios and tools available with SAP Solution

Manager 7.1 provide unprecedented visibility of our real system usage. The intelligence

provided by the custom development management cockpit, clone finder and reverse

business process documentation have enabled us to complete the documentation,

analysis and discovery tasks in preparation for our core SAP ERP upgrades at least

ten times faster. This new transparency will enable us to innovate for our future

business requirements based on accurate and validated 'as-is' process information.”

Rolim de Camargo Souto Junior,

IT Manager,

Usiminas -Usinas Siderúrgicas de M Gerais S. A., Brazil

10TIMES FASTER

Application Incident

Management Service Desk

Require- ments

Build and Test

Design

Deploy

Operate

Optimize


Unstandardized IT Service Management – Are you affected, too?



High IT Cost!

Unhappy End-Users!


SAP Solution Manager 7.1 verified for ITIL® Service Lifecycle

SAP SAP & non SAP

SAP Solution Manager 7.0

Business

Process Mgmt.

&

Application

Management

IT

Infrastructure

&

* - with SAP IT Infrastructure Management

SAP Solution Manager 7.1 is the only

fully verified ITIL tool in the world

Externally verified in all ITIL Service

lifecycle phases

Best practice configuration available

for ITSM processes

SAP Solution Manager 7.1*


SAP Solution Manager

SAP ERP

Financial Management S

AP

IT

In

fras

tru

ctu

re M

gm

t.

SAP Solution Manager as the central ITIL platform System Landscape for Integrated Service Management

IT Service Management Core (pre-configured)

Event Management Availability Management

Capacity Management

Service Level Management

Release & Deployment Management

Service Portfolio Management

Service Catalog Management IT Service Continuity Mgmt.

Problem Management

Change Management

Incident Management

Request Fulfillment

Service Asset & Configuration Mgmt



Increased efficiency

Reduced time to market

Optimal capturing of specialist knowledge

Reduced IT investments

RUN BETTER


“As an advanced-certified Customer Center of Expertise one of our focus areas is message

handling, and, thanks to the support of our onsite SAP MaxAttention team, and the

commitment of our internal team, we have made major improvements. Automatically

confirmed messages have been reduced from 8.49% to 4.35%, and high-priority

messages processing times have been reduced by 85%. We are still working to

improve other message handling KPI’s. Thanks to our SAP MaxAttention engagement,

we have substantially improved end-user satisfaction.”

Juan Vazquez Bermudez

SAP Quality Manager Integration Validation

Cemex Central, S.A. de C.V, Mexico

MESSAGES PROCESSING TIME REDUCED

BY 85%

Operations Monitoring and alerting infrastructure

End user experience monitoring

Business process analytics

Require- ments

Build and Test

Design

Deploy

Operate

Optimize


Missing Monitoring and Analytics Tools – Are you affected, too?


then you may have to struggle with: yes no

System outages!

Unhappy end-users!

Lack of Optimization!


Monitoring and Alerting Infrastructure Coverage and advantages

Monitor Alert

Unified monitoring infrastructure

System, DBMS, and host monitoring

Connection monitoring

Process integration monitoring

Avoid alert flooding

Unified alert inbox

Alert correlation and propagation

!

End user experience monitoring

Automated execution of recorded end user scenarios

Measurement of availability and response times from end user point of view

Direct access from monitoring to root-cause analysis (end-to-end trace analysis)

RunSAP Partner/MM_PPT_Demos/Kurzdemos/EEMmab/Run_Eem_Demo.htm


Pain Point: Classical Business Process Monitoring (BPMON) and

Technical Monitoring

Challenges:

Customers using Business Process Monitoring and Technical Monitoring had to ensure that two different infrastructures

were running without issues (increased maintenance effort)

Data providers for BPMON could not be re-used in other monitoring applications (e.g. technical monitoring) due to

infrastructure differences

Increased development effort within SAP (double maintenance)

Business Process

Monitoring

Technical Monitoring Reporting

Notifications

Reporting

Notifications


Integration of Business Process Monitoring with Monitoring

Application Infrastructure (MAI)

Benefits of integrating Business Process Monitoring with MAI:

Unified end user experience for configuration and usage of alerting

Shared MAI use cases for technical monitoring such as Job monitoring, interface monitoring and performance

monitoring

Reusing the technical monitoring objects in the business process context

Leverage Capabilities provided by MAI

– Alerting Infrastructure

– Data collection framework (DPC)

– Notification Mechanism

– Reporting


Business Process Improvement Standardized Methodology with Business Process Analytics

Get Global Transparency

1

Identify Org Units to be analyzed

2

Perform Detail Analysis

4

Identify Root Causes (RC)

5

Create Frequency Diagram of RC

6

Define Action Plan

7

Visualize Impact on Benefit/Value

Categories

8

Identify Potential for old Data Reduction

3

Control Achievements via

Trend Analysis

9

Demos/06_BPMon_MM.exe


New Business Process Analytics in SAP Solution Manager 7.1

In SAP Solution Manager 7.1, the larger and

more flexible scope selection means you can

analyze by many KPIs such as date, solution,

system, and over 500 out-of-the-box key

business figures

Value in EUR

Credit

Memo

Reason

Top Customers

0

50000

100000

150000

200000

250000

300000

350000

400000

450000

Bline Hardy Ratazo Watan


SAP Solution Manager 7.1 provides business metrics that answer business questions like:

How many credit memos were issued to which customers, for what reasons, at what cost?

Poor Quality

Incorrect Product Delivery

Incorrect Pricing

Damaged in Transit

Powerful and Flexible Reporting Adds Real Business Value!


Target segment: SAP Enterprise Support and Premium Engagement

Customers

Version: 1.0

Availability: Since November 2013

Prerequisites: SAP Solution Manager 7.1 FP2; SUP 2.2; Afaria 6.6;

MAF 1.1 SAP NetWeaver Gateway 2.0

Mobile device support: iPad (iOS 6.0 and higher)

SAP Business Process Analytics – New iOS app for iPad

Get global transparency over process exceptions

Internal benchmarking of organizational units

See at one glance how the trend of critical KPIs evolves

Analyze data with a few taps to find root cause of issues

Take action immediately from the mobile device

Mobile Business Impact

Typical Business Challenges

Features and Capabilities

Facts and Figures

Generate a quick overview of trend data and current backlog data

Apply filters to the data with just one tap

Identify potential improvements and increase transparency

Easily annotate and share your findings via e-mail

With the SAP Business Process Analytics mobile app for iPad, you can

display and analyze your problem-oriented key performance indicators

(KPIs) anywhere and anytime. This app connects to the corresponding SAP

Solution Manager application and enables users responsible for business

processes to internally benchmark critical KPIs, analyze the data, and

trigger actions right from their iPad.



Minimized monitoring efforts

Fast identification of optimization potential

High system availability

Proactive issue solving

RUN BETTER


“The Run SAP methodology, together with SAP Solution Manager and with the support from our

partner Advanced, has allowed us to proactively monitor and solve potential problems before

they arise. Before using root cause analysis, many hours were spent trying to figure out and

solve performance problems. With the implementation of root cause analysis, we have been

able to save 40% of our time spent on monitoring and solving problems, thus reducing our TCO.

This reduction has enabled us to use the available funds for other projects, allowing us to offer

better services to our end-users.“

Federico Perez Gallardo

Administrative Systems Director

Poder Judicial del Estado de Guanaj, Mexico

40% OF MONITORING AND MESSAGE SOLVING EFFORTS

SAVED

Optimize Usage with

Dashboards Require- ments

Build and Test

Design

Deploy

Operate

Optimize


Missing control over KPIs – Are you affected, too?



High Operating Cost!

Unused Optimization

Potential!


Management Dashboards

Designed for

IT Managers

Answers the question

“What is the current status of my IT department?”

“Are there currently any major issues in the IT department?”

Scope

Easy and effortless usage of SAP dashboard apps

Clear-cut overview of score zones in customer-tailored focus

Technology

Management Dashboard Framework in SAP Solution Manager

based on SAP BusinessObjects Dashboards

Time horizon

Near real-time

Existing dashboards included in SAP Enterprise Support


Mobile App (iPad)



Full visibility of IT and business processes

Reduced administration efforts

High system stability

Central control of KPIs

RUN BETTER


"Through SAP Enterprise Support advisory council projects we have established an

automated KPI-measurement platform. Through dashboards we can clearly visualize

the current KPIs, and this helps us to increase transparency of our operations. It also

allows to identify areas of improvements in an easy way, and to control the achieved

improvements. Working with the continuous-improvement dashboard helps us managing,

or even reducing, our total cost of ownership. This approach would save approximately

25 system admin days per year, and our CIO has direct access to the dashboard."

Dileep Somani

Chief Information Officer

Oman Trading Establishment LLC OTE Group, Oman

SAVING 25 SYSTEM

ADMIN DAYS PER YEAR

Measure Success


Lack of success measurements – Are you affected, too?



Proving the Value of IT

Fighting Rumors in the

Business


ERP

Standard KPI Framework of the Business Suite and custom

extensions

Solution Landscape

MAI-based Business

Process Monitoring

Business Process Analytics

KPI Repository

Dashboards

SAP Business Process

Analytics

Operations Team is using

Alerting for day-to-day

operation

Define which BP KPIs

should be used

SAP delivers > 700

predefined BP KPIs out of

the box

The framework can be

extended by customer

specific key figures for

SAP and non SAP systems

CRM SRM Non SAP

Business Process

Champion is using

Dashboards for

monitoring and Analytics

for root-cause analysis


SAP Solution Manager Keeps Pace with SAP’s Product Strategy

Mobile

Database &

Technology

Cloud

Analytics

Applications

BI/Analytics

Middleware

Core ERP +

Suite

2010 2015

SAP’s Addressable Market

SAP Solution Manager manages SAP innovations


Applications Analytics Mobile Database &

Technology Cloud


SAP Solution Manager Mobile

Apps IT Incident Management

End-User Experience & System Monitoring

IT Change Approval


Mobilize your workforce with

SAP Solution Manager 7.1 Mobile Apps

IT Incident Management

Increase productivity through a fast and accurate creation of incidents at the time

and place they are identified.

End-User Experience & System Monitoring

Minimize the initial response time for corrective measures, reduce the risk of a

system outage, and increase end-user satisfaction.

IT Change Approval

Speed up your change approval and transportation workflow and accelerate

innovation.

SAP Solution Manager Mobile Apps and required infrastructure are

included in SAP Enterprise Support



Increased productivity

Improved risk mitigation and

cost controls

Increased efficiency and

„wrench time“

Real-time decision-making

High end-user satisfaction

High level of empowerment


supports SAP HANA


SAP ® StreamWork TM

Cloud Solutions Enterprise Mobility

SAP NetWeaver

Business

Warehouse

SAP HANA

Web Access Enterprise Software

SAP NetWeaver Gateway

SAP HANA – The Platform for Real Real-Time Computing

Sybase Unwired Platform

SAP

BusinessObjects

SAP Business

Suite

Life-cycle management

Value generation

SAP Solution Manager supports customers to derive full value from SAP HANA


SAP Solution Manager 7.1 supports SAP HANA

Full integration into the Monitoring and Alerting

Infrastructure

Systematic root-cause analysis for

accelerated problem resolution

Transfer of required knowledge

through guided procedures

All Continuous Quality Checks Are Available

for SAP HANA


HANA Deployment Best Practice

Fundamentals

HANA Technology

Data Marts, Data Warehouse & Big Data

SAP Business Suite on HANA

HANA Operation and Support

Architecture

Scalability and Sizing

Infrastructure (Productive and Non-Productive Landscape)

Data Provisioning

User Experience

Development

Operation

CCoE - Training on the job

Transition

Greenfield versus Migration

Rapid prototyping

1-step Migration

In-Memory optimized e.g. Business Functions

Data Volume Management

Custom Code Management

Data Model Optimization

Operations

RunSAP like a factory

E2E Monitoring: Exceptions, Availability, Performance, Configuration

HANA Administration: Backup / Recovery, System Refresh, Memory Growth Mgmt, Disaster Recovery & Fire Drill

Change Control and Maintenance

User & Security


Where to find the content ? SAP Enterprise Support Academy - Delivery Format

SAP HANA Deployment Best Practice

Download and How to integrate in Solution

Manager of :

• Roadmap

• Guided Procedures

• Knowledge Documents

Share Experiences and Best Practices

Overview Sessions

• Introduction - SAP HANA Deployment Best

Practice

• Fundamentals of the SAP HANA Platform

• Architecture of the SAP HANA Platform

• Transition: within 1-step to applications on HANA

• Operations: E2E Operation Control fully enabled

for HANA HANA Deployment Best Practice

RUN BETTER


EXECUTION TIME REDUCED

“We were facing performance issue in some key financial and business operation reports

in SAP ECC 6.0. With the support from SAP´s Mission Control Center, which is part of our

SAP MaxAttention engagement, and by adopting the best practices, we managed to implement

an SAP HANA accelerator for 3 key reports in 3 weeks, and the execution time of these reports

was reduced by 95%. Additionally, we also had access to experts who enabled our IT team in

using SAP HANA. Thanks to SAP MaxAttention and the SAP Active Global Support team,

we have substantially improved our system performance.”

Yan Xiaoqing

Deputy GM of IT

China Minmetals

BY 95% WITH SAP HANA

Knowledge Management


Knowledge Management in SAP Solution Manager 7.1

Full Integration into E2E Monitoring & Alerting Infrastructure for Administrators

Operation Control Center fully enabled

Event

(with

description*)

Guided

Procedure

1

Guided solution

process

What

happend?

What should

be done?

Help as you go

Inside SAP Solution Manager

1. An event/exception occurs and

is described in the alerting

infrastructure.

2. Knowledge Articles explain how

to handle exceptions.

Events and knowledge articles

are mapped against each other.

3. Notifications lead to Guided

Procedures that document the

individual steps.

1. 2. Knowledge

Article (Notes,

KBAs, Wiki)

Help to resolve

the issue

2 3 4 5


Knowledge Management in SAP Solution Manager 7.1

SAP HANA as an example

Threshold value

exceeded!

1. Utilize established SAP Solution

Manager functions

2. Knowledge Articles explain how

to handle exceptions

3. Notifications lead to Guided

Procedures that document the

individual steps

Daily/weekly/monthly HANA

Database Administration tasks

Handling of HANA Database

Alerts

4. … and provide access to

required activities

1

3

4

2

Training on the Job while operating SAP HANA



Reduced Training Costs

Independence from gurus

Improved audit ratings

Radically reduced system downtime

RUN BETTER

95%


INTERNAL CUSTOMER SATISFACTION ABOVE

"We are leveraging SAP Solution Manager 7.1 for solution monitoring and knowledge management

as part of our SAP ERP implementation. We have multiple services-based models and users spread

across many regions and offices. SAP Solution Manager is being established as a central repository

for our business process documents, enabling us to reduce our change management and internal

training efforts by up to 25%. This is also helping us maintain an internal customer satisfaction for

SAP operations and support above 95%."

RAM T

Managing Director

AXIM INFOTECH Pvt Ltd, India

SAP´s Control Center Approach


Control Centers

Two value releases per year

Two FTE control operations

Innovation Control Center Operation Control Center

Right Course

Top Floor

Run SAP Like a Factory

Standard

Operating

Procedures

Build SAP Like a Factory

Shop Floor


Innovation Control Center and Operation Control Center with premium access to Mission Control Center

Innovation Control Center

Build SAP like a factory

Reduce implementation cost

Reduce time to value

Smoothen transition to operations

Avoid unnecessary modifications

Mission Control Center

Enhanced Back Office

Direct access to unmatched

expertise from SAP and ecosystem

Fast issue resolution

Operations Control Center

Run SAP like a factory

Improve business continuity

Higher degree of automation

Better business performance

Reduce total cost of operations

SAP Solution Manager Customer

SAP


Innovation Control Center - Deliverables

Technical Quality Manager

• Provides full-time support

• Manages functional gap process and quality gates

• Manages issues

Provides the results of the Zero

Modification Service, which

Evaluates each SAP functional

request that requires

development

Is the foundation for functional

blueprint sign-off

Blueprint Analyzer

Issue Dashboard Integration Validator

Provides the status of Integration

Validation, which

Takes care of customer-specific

integrations

Ensuring the solution is ready for

go-live

Manages the handover to the

SAP Operations Control Center.

Shows the result of the Custom

Code Clearing, during which your

custom code is analyzed,

optimized, and if possible,

removed.

Displays the status of

collaboration on critical topics

such as top issues and customer

messages at SAP.

Custom Code Analyzer



Minimized efforts

Faster innovation

Lowest maintenance and

upgrade costs ever

Best software/service ratio ever

RUN BETTER


EFFICIENCY OF TRANSACTIONS IMPROVED BY

"We launched the upgrade project of SAP ERP and financial functions optimization.

SAP MaxAttention played a very important role for improving the project quality and

ensuring a smooth transition to the operation phase. Throughout the project, the SAP

Innovation Control Center ensured SAP Best Practices to be adopted, helped us avoid

custom development and retain to standard. As a result, we improved the efficiency of

some long-running business transactions by 30% in average, and reduced the costs for

our post go-live operation and maintenance, avoiding potential risks for future upgrades."

Yan Xiaoqing

Deputy GM of IT

China Minmetals, China

30%


Operations Control Center - Deliverables

Detect problems in the core

business processes before the

business is impacted.

Display serious exceptions

immediately in the Exception

Management Cockpit.

Get transparency of the

response times that business

users are experiencing.

Ensure a high level of stability

through central monitoring of

all important IT landscape

components.

Status of Core Business

Processes Status of Technical

Components

End user experience

monitoring

Alert Inbox

The Operations Control Center provides an easy-to-use, central tool set, and

guides you through standardized administration processes.

Use a central point of control

for your entire solution.

Keep monitoring efforts to a

minimum by using automated

and alert-based monitoring,

24x7, without manual effort.

Automatically react to alerts

via guided procedures.



Minimized business impact

Lowest maintenance

costs ever

Operation with only 2 FTEs per shift for

the entire solution

Automated reaction on alerts

Knowledge Resources


Test Drive SAP Solution Manager 7.1 Live

You’ve heard a lot about SAP Solution Manager 7.1, and now you have the chance to experience it hands

on, live, and without the need to install anything.

The SAP Solution Manager 7.1 Live Demo (http://www.sapsupport.info/support-

innovations/sapsolutionmanager/demo/) is a guided-tour system designed to highlight how easy SAP

Solution Manager 7.1 is to use, by providing bite-sized task-oriented trainers that take you through various

processes step by step. The demos cover the areas:

• Solution Documentation

• Incident Management

• Change Management

• System Monitoring

• Business Process Monitoring

http://www.sapsupport.info/support-innovations/sapsolutionmanager/demo/




SAP Solution Manager Road Map Service

YOU GET FIVE EXPERT GUIDED IMPLEMENTATIONS PER YEAR WITHIN SAP ENTERPRISE SUPPORT


Road Map Onsite Service

SAP MaxAttention support

SAP Safeguarding services


Road Map

Remote Service

SAP Enterprise Support

Configuration

SAP Solution Manager Processes

SAP Solution Manager Blueprint

SAP Solution

Manager Setup

SAP expert explains step-

by-step configuration

using training materials.

Execution, 2–3 hours on the

same day

Participants have direct

access to an SAP expert

who directly supports them

remotely, if necessary,

during the execution.

Empowering, Web session, 1–2

hours each morning

Participants execute

demonstrated steps within

their own project, on their

own SAP Solution

Manager software.

Expertise on demand, during

execution

Expert Guided

Implementation

IMG

RUN BETTER

BY 40%


PROJECT COSTS REDUCED

“The proposed and received application lifecycle management roadmap service via SAP

MaxAttention has made us aware of nearly all possibilities leveraging SAP Solution Manager 7.1.

As one example, the given report and it’s roadmap allows us to start quickly with our solution

documentation project. Thus, the usual project cost could be cut off by 40% in comparison to

similar ones. Those kinds of support deliverables make the whole SAP engagement sustainable,

as it lowers our total cost of operations. Thanks to SAP MaxAttention, we not only save costs,

but also our projects run smoothly.”

Detlev Albrecht

Basis Lead

Siemens AG, Germany


SAP Enterprise Support Academy How to Get Ready for Successful End-to-End Solution Operations

Expert-Guided Implementation

Meet the Expert sessions

Accelerated Innovation

Enablement

QuickIQs

Guided Self Services

Best Practices

Technical set-up Process Strategy Process Implementation & Operation

The SAP Enterprise Support Academy provides specially tailored expert content

which helps you get the most out of your SAP Solution Manager installation

service.sap.com/esacademy

http://service.sap.com/~form/sapnet?_SHORTKEY=01200252310000095979&_SCENARIO=01100035870000000202&


Expert Guided Implementation for SAP Solution Manager 7.1


Expert Guided Implementation for SAP Solution Manager 7.1

Book Expert Guided Implementations

directly in SAP Service Marketplace.



RUN BETTER

USD 10,000


SAVED IN TRAINING COSTS

“Collaborating with the SAP Enterprise Support Advisory, we had developed a proactive

service engagement plan for the calendar year. We prioritized our two key application

lifecycle management focus areas and built a bundled services roadmap to help us achieve

our goals of implementing business process operations and data volume management.

One significant roadmap element was the SAP Enterprise Support academy's expert

guided-implementation session. By building a quarterly roadmap and utilizing these

sessions, we saved upwards of USD 10,000 in potential training and outside costs."

Dave Pekol

Senior Manager IT, System Services

ACH Food Co, United States


Further Information

SAP Public Web

Service Marketplace (SMP): service.sap.com/solutionmanager

SAP Developer Network (SDN): www.sdn.sap.com/irj/sdn/alm

Expert Guided Implementations

service.sap.com/solutionmanager

=> Services

=> Expert Guided Implementation

Books


http://www.sap-press.de



http://www.sdn.sap.com/irj/sdn/alm



http://www.sap-press.de/



Thank You!

The Value of SAP Solution Manager 7.1

Documents

sap project

value of sap solution

sap ag

sap landscape

run sap methodology

sap active global support

implementation roadmap

future implementation