The US Contact Center Decision-Maker's Guide 2017 (10 th edition) Media Partner Pack Synopsis: The largest primary research-driven report about the US contact center industry, now in its 10 th year. Last year's report is available here for evaluation: www.contactbabel.com/38754y5hteusafs.cfm The report is free of charge to all readers, to maximize readership and advertiser exposure. With the widest possible distribution to the key decision-makers within the US contact center industry, the report informs the readership about the solutions that can assist with their business issues. It also encourages the formation of supplier shortlists through various advertisements, case studies, thought leadership pieces, in-text vendor commentary and direct branding options. Sponsors will also receive details of the report's downloaders and can market to them directly. Additionally, your chapter’s highlights will be featured in a branded ½-page within an infographic Executive Summary sent to tens of thousands of US contact center professionals, with direct link to your own landing page or email address Our updated website will also carry a focus on your chapter in our weekly blog – branded, and directly linked to you for more information. REPORT STRUCTURE AND SECTIONS The following solution areas and business issues are covered in the report, and are available for exclusive sponsorship by solution providers. Chapters that are available for sponsorship now are marked in red. (The previous years’ sponsors are offered the chance to renew their chapter sponsorship in Q2 2017). Attrition, Absence & Recruitment Cloud-based Solutions Contact Center Performance Contact Center Strategy Customer Effort & Engagement Customer Experience Measurement & Improvement Desktop Automation & Analytics Email Management Gamification & Agent Engagement Headsets Homeworking Interaction Analytics Interaction Recording Interaction Routing Mobile Customer Contact Multichannel Workforce Management Omnichannel Outbound & Call Blending PCI Compliance Performance & Quality Queue Management & Call-Back Self-Service The Social Customer Virtual Contact Centers Voice Biometrics & Security Web Chat
5
Embed
The US Contact Center Decision-Maker's Guide 2017contactbabel.com/pdfs/oct 16/The-US-Contact-Center... · The US Contact Center Decision-Makers' Guide will be made available via the
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
The US Contact Center Decision-Maker's Guide 2017 (10th edition)
Media Partner Pack Synopsis: The largest primary research-driven report about the US contact center industry, now in its 10th
year. Last year's report is available here for evaluation: www.contactbabel.com/38754y5hteusafs.cfm
The report is free of charge to all readers, to maximize readership and advertiser exposure.
With the widest possible distribution to the key decision-makers within the US contact center industry, the
report informs the readership about the solutions that can assist with their business issues. It also encourages
the formation of supplier shortlists through various advertisements, case studies, thought leadership pieces,
in-text vendor commentary and direct branding options.
Sponsors will also receive details of the report's downloaders and can market to them directly.
Additionally, your chapter’s highlights will be featured in a branded ½-page within an infographic Executive
Summary sent to tens of thousands of US contact center professionals, with direct link to your own landing
page or email address
Our updated website will also carry a focus on your chapter in our weekly blog – branded, and directly linked
to you for more information.
REPORT STRUCTURE AND SECTIONS
The following solution areas and business issues are covered in the report, and are available for exclusive
sponsorship by solution providers. Chapters that are available for sponsorship now are marked in red. (The
previous years’ sponsors are offered the chance to renew their chapter sponsorship in Q2 2017).