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M I L O D A 2019 Academy of Financial Studies(The Training Arm of the Ministry of Finance)

Leadership and Organizational

Management

Centre for Academic and in Human Capital Development Professional Excellence

Education is the most powerful weapon which you can use to change the world Nelson Mandela�

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Leadership & Organizational Management

CONTENTSSeminars Managing People with Challenging Behaviours Grievance Handling & Counselling Decision Making Tools & Techniques Supervisory Skills for Newly Promoted People Managers Customer Service Masterclass for Bankers

Workshops Leading for The Next Generation Customer Care and Service Excellence Excellence in Sales Management for State Owned Enterprises Event Management in your Organization Managing Stress & Time for Better Performance Performance Management Through Coaching & Mentoring Project Proposal Writing SkillsProcess Re-engineering for the Public Sector Personality and Personal Development Power of Positive Thinking Change Management for Organizational Development

Certi�cate Programmes Certi�cate in Project Management Advanced Certi�cate Advanced Management Certi�cate in Organizational Development Certi�cate in Management Skills for Emerging Leaders

Diploma Programmes Diploma in Human Resource Management for Public Sector (DHRMPS) Diploma in Leadership & Organizational Management (DLOM)

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Miloda Academy of Financial Studies

Miloda stands for �the Center that Facilitates Generation of Revenue� and we dedicate ourselves to provide services towards that direction by way of building capacities of personnel in the Ministry of Finance in particular and of personnel across the public service. Being the training arm of the Ministry of Finance, Miloda is blessed with a building that has got state of the art world class facilities in six �oors. The auditoriums, conference rooms, lecture theaters, computer labs and the virtual learning center are of no comparison to any other training institute in the country.

The strategic location of Miloda in the heart of the city provides easy access by both road and rail and parking for vehicles is available in and around the premises. Miloda conducts training under �ve core areas such as Management in Governance, Communication and Transformation Skills, Financial Management and Commercial Skills, Information Communication and Digital Management and Leadership and Organizational Management.

Our Vision

The Academy of Financial Studies (AFS) aims to become a world class centre of academic and professional excellence in human capital development across the �nancial services sector.

Our Mission

Producing high quality professionals for the Ministry of Finance through human capital development.

Working in partnership with the public and corporate sector to enhance the development, implementation and advocacy of professional standards and ethics in service delivery.

Developing and monitoring capacity building initiatives that drive ef�ciency, effectiveness and the structural development of the public sector.

Our Goals

Build the capacities of employees in the Ministry of Finance in particular and to offer professional services to rest of the public sector.

Become the center of excellence for Financial Studies in the country by way of delivering innovative cutting edge programmes.

Ensure professionalism in all our work both academic and non-academic service delivery.

Disseminate the most updated information in the best possible mode of delivery to reach a wider segment of public sector employees.

Improve rational thinking skills of personnel in the public service to transform them to a more dynamic forward looking driving force.

Inculcate best practices in principles of 'Value for Money' with a view to manage public funds more ef�ciently and effectively for the betterment of the masses.

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PURPOSE AND AIM

Designed For

Staff grade of�cers in the public sector, semi-governmental organizations, provincial councils, and local authorities.

Learning Outcome

By the end of the programme, participants would be able to: Consider the causes of challenging behaviours. Recognize different behaviour types and how to deal with them. Learn techniques to deal with dif�cult or aggressive people. Deliver feedback assertively. Identify the best strategies for addressing a current dif�cult

behaviour.

Programme Outline Understanding behaviour and what makes behaviour dif�cult. Building a toolkit for dealing with dif�cult behaviour. Different behaviour types and how to deal with them. Using assertive communication. Handling and defusing con�ict and emotions. Giving constructive feedback. Action planning and re�ection.

Duration: 01 day

Course Fee: 7,750/-

Medium: Sinhala & English

Coordinator: Mr. Sujan Nanayakkara BA, MA (Sociology), MBANational Dip.in Counselling /PsychologySenior Consultant (Visiting), Miloda.Email: [email protected]

Contact: Hasini Hettiarachchi - Programme Of�cer Of�ce: 0112176300 Mobile: 0763164780 Email : [email protected] Fax: 0112336439

Managing People with Challenging Behaviours

Dealing with dif�cult behaviour can be challenging for both the recipient and the person displaying the behaviour. When at work, we may come across challenging behaviour from a number of sources � our colleagues, our manager, our customers or suppliers. Consequently, how you manage the dif�cult behaviour, may be slightly different dependent upon the context of the situation. The aim of this seminar is to provide participants with the skills and strategies to enable them to address dif�cult behaviours of people in the workplace. The course provides participants with the opportunity to analyze authentic cases which will enable them to leave the training fully equipped with some effective, practiced strategies for achieving a more successful outcome.

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In the modern work environment, employees at all levels at times �nd themselves needing someone to talk to regarding negative work experiences or grievances and often they turn to HR for assistance. It is therefore paramount for HR practitioners to know not just the �what�, in terms of the implications that current local legislation has on such incidents, but more importantly, on the �how�, which is the effective way to manage the emotions and sensitivities during the interaction with the affected employees. This seminar will enable senior staff to address workplace issues in a more scienti�c and professional manner while maintaining ethics and standards in grievance handling and counselling approaches.

Grievance Handling & Counselling

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PURPOSE AND AIM

Learning Outcome

By the end of the programme, participants would be able to: Learn the importance of grievance handling procedures. De�ne grievances and complaints at the workplace. Understand the work-related grievances. Identify the types of grievance: general vs individual. Develop skills to handle individual grievances and general grievances. Learn employee counselling.

Programme Outline Critical Steps to manage and coach underperforming employees

� how to set expectations and motivate employees. Breakthrough techniques to motivate high erformance teams to enhance their performance. Effective ways to develop positive workplace culture and mitigate grievances. Essential tips to handle and manage employees of all types (shapes and sizes) including the 'problem' employees. How to identify different types of counselling techniques and apply the most appropriate technique/s for each individual. High impact speaking and active listening skills to motivate, counsel and engage employees. Useful guide to retaining effective employees and talents and reduce attrition rates.

Duration: 01 day

Course Fee: 7,750/-





Designed For

HR Managers in the public sector, semi-governmental organizations, provincial councils and local authorities.

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One of the most important roles of a leader, regardless of where he or she sits in the organization, is making decisions that guide an organization or unit toward success. Leaders make a variety of strategic and tactical decisions for their group, including those about the strategy of the unit, who is on the team, how the unit will function, and how resources are deployed in pursuit of a goal. Leading a unit is a complex endeavor and involves vision, passion, the ability to make decisions under pressure and uncertainty, and the ability to motivate others toward one's vision. This seminar analyzes the symbiotic relationship between leadership and decision making, combining classical wisdom, recent research, and theory and practice to teach leadership and decision-making skills.

Decision Making Tools & Techniques

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Learning Outcome

By the end of the programme, participants would be able to: Understand the process of modelling a problem and the process

of making a decision based on one or more criteria. Combine decision�making methods in the presence of conditions leading to known or/and unknown (probabilistic)

outcome and how to use these methods. Apply decision�making techniques in 'group decision making.' De�ne the process of applying innovative approaches and

relevant knowledge to investigate problems, evaluate alternative actions, and making suggestions.

Design and support the development of user�friendly and comprehensive decision support systems. Decision support systems.

Programme Outline Introduction to decision making process. Importance of considering different aspects of an issue (human, social, economic, political, institutional). Importance of getting the involvement of all stakeholders (top, middle & operational level staff, customers, other parties with a stake). Decision making tools for identifying problems and creating solutions: brain storming, decision tree, relational diagram, force �eld diagram. Cascade effects of a decision. Decision evaluation and learning for future.

Duration: 01 day

Course Fee: 7,750/-


Coordinator :Mr. N.N. Kamaladasa B Sc Eng., FIE Sri Lanka, C Eng, MBA (Sri J) Senior Consultant, Miloda.Email: [email protected]


Designed For

Managerial level staff in the public sector, semi-governmental organizations, provincial councils and local authorities.

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You promote your best workers to be new Supervisors. They are excited with the promotion and are motivated to perform better in their new role. But are they equipped with the right skills set? Do they have good leadership skills? Do they have the people's skills to manage others? Your new supervisors have spent most of their working life up until now following orders but now they are tasked to lead a team. How can they be able to make the smooth transition in their new leadership role? This Supervisory Development seminar provides participants with strategies for effective supervision, and the skills and knowledge required to lead a team or work group in a business environment. This course includes developing plans, providing leadership and supervising the performance of a work team.

Supervisory Skills for Newly Promoted People Managers

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PURPOSE AND AIM

Designed For

Of�cers in the public sector, semi-governmental organizations, provincial councils, and local authorities holding supervisory level jobs and for those wish to improve on supervisory skills.

Learning Outcome

By the end of the programme, participants would be able to: Apply interpersonal skills more effectively to communicate, listen, and handle con�icts. Accomplish goals and control outcomes when dealing with staff, peers, management and other departments. Analyze their own and others' style of behaviour and recognize their strengths/weaknesses. Identify their primary leadership style and techniques to achieve the most out of that style. Develop more �exibility to use other leadership styles, according to the context.

Programme Outline

Leadership style and personality types. Teamwork and managing people. Managing time and commitments, and delegating. Coaching and in�uencing skills for supervisors. Being a successful leader and supervisor.

Duration: 01 day

Course Fee: 7,750/-




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This Programme is designed to enhance the service excellence mindset of the Banking staff and improve the skills to deliver a great customer service by identifying the dynamics of different customer segments. The participants will also learn the emerging trends and tools to deliver a world-class customer experience. Young banking staff is encouraged to apply for this seminar because it enables them to acquire important tips and tools in handling modern customers with varied necessities.

Customer Service Masterclass for Bankers

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By the end of the programme, participants would be able to: De�ne customer service in a banking environment and what customer service beliefs and expectations are. Distinguish between the �customer� and �consumer� Identify the different types of customers in today's context. Demonstrate appropriate attitudes and behaviors in dealing with various customers. Effectively deal with dif�cult customers and resolve service problems effectively. Effectively use latest techniques and tools in delivering exceptional customer service. Create a conducive environment to foster service excellence culture within the organization.

Programme Outline

New de�nition of customer service and identifying the needs of different customer groups.

Attitudes and skills to serve various types of customers. Impact of technology in serving the customers. Emerging trends and strategies to deliver world-class customer experience. Creating a conducive environment to facilitate excellent customer service. The content also includes case studies and interactive activities.

Duration: 01 day

Course Fee: 7,750/-


Coordinator :Mr. Chaaminda KumarasiriFCA, FCCA, ACMA, FMAAT, MBA (University of Colombo), B.Sc. Accountancy (Sp) 1st class (University of Sri Jayewardenepura), Chartered Accountant, Leadership Coach, Management Consultant, Corporate Trainer, Senior Consultant, MILODA.Email: [email protected]


Designed For

All front-line staff and their immediate supervisors/managers of the State Owned Banks.

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When the effective leader is �nished with his work, the people say it happened naturally Lao Tzu

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Lao Tzu Conference / Boardroom

2150 sq ft Leather Seats Giant LED Screen Multimedial l l Device Connectivity One Meeting Table 36 Seats at the table l l

39 Extra Seats in the second row Fully air-conditionedl 35 Microphones Lounge Facilities Media Table with 5 chairsl l


With a very real crisis of leadership looming, it is essential that the next generation of leaders are identi�ed, retained and developed. These emerging leaders are at the heart of successful, sustainable organizations. The focus of this seminar is on developing leadership skills, knowledge and mind-sets, which can be used immediately to increase their impact beyond their own self through in�uencing others and working on wider areas.

Leading for The Next Generation

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PURPOSE AND AIM

Designed For

Staff grade of�cers in the public sector, semi-governmental organizations, provincial councils, and local authorities.

Learning Outcome

By the end of the programme, participants would be able to: Understand fundamal aspects of management and the critical

role all managers play in the organizational development process. Formulate new responses to some of the persistent complex problems, the organization faces. Become familiar with big external changes and handle impacts, constraints, and opportunities arise from those external factors. Identify the personal, interpersonal, intra-organizational dynamics to perform as leaders, managers and implementers.

Programme Outline

Goal setting: achieving results through others. Decision making and creative problem solving. Coaching your team to peak performance. Effective meeting techniques. Multi directional managing. Positive appraisals and performance management. Managing con�icts. Communication skills for win-win scenarios.

Duration: 02 days

Course Fee: 13,000/-


Coordinator: Ms. Kanthi BasnayakeBA, MBA, Certi�ed Professional Coach � CPC, Fed Uni. (Aus)Senior Consultant, Miloda.Email: [email protected]


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�Customer is King� is a popular adage in marketing. Whether it is public or private, all those who visit your of�ce are customers seeking your service. Your way of talking, your way of addressing the issue, and your way of keeping the customer satis�ed will determine the level of your service excellence. This unique training program provides you with variety of skill-building and information-packed sessions. Each session will explore a critical aspect of serving customers better and to excel in the service delivery and to provide the �WOW� satisfaction.

Customer Care and Service Excellence

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PURPOSE AND AIM

Designed For

Front Of�ce employees both in the public and private sector organizations and those who wish to acquire customer care and service delivery skils.

Learning Outcome

By the end of the programme, participants would be able to: Enhance their service delivery skills. Improve on performance indicators. Ensure customer satisfaction.

Programme Outline

The ultimate truth-the nature of customers. Manage customer expectations. Set customer service standards. Building rapport and win respect. Change is possible: creating a positive environment. Implement an excellent customer service management � action

plan.

Duration: 02 days



Coordinator: Mr. Chaaminda KumarasiriFCA, FCCA, ACMA, FMAAT, MBA (University of Colombo), B.Sc. Accountancy (Sp) 1st class (University of Sri Jayewardenepura), Chartered Accountant, Leadership Coach, Management Consultant, Corporate Trainer, Senior Consultant, Miloda.Email: [email protected]


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Sales management is a business discipline which focuses on the practical application of sales techniques and the management of a �rm's sales operations. It is an important business function as net sales through the sale of products and services and resulting pro�t drive most commercial business. Most of the State Owned Enterprises (SOEs) such as banks, trading organizations like CWE, STC, Insurance etc, manage a sizable sales and marketing force that need skills and attitudes to drive their respective organizations towards achieving corporate objectives. This programme has been designed with a view to improve sales and management skills of employees who aspire to become managers.

Excellence in Sales Management for State Owned Enterprises

PURPOSE AND AIM

Designed For

Sales staff in state owned enterprises and in the private sector who wish to enhance sales skills and become managers.

Learning Outcome

By the end of the programme, participants would be able to: Enhance perseverance. Introduce lead generation methods. Build customer relations and acquisition. Up-selling and cross selling.

Programme Outline Methods of revenue management. Cross selling & up-selling strategies. Customer relation and acquisition. Methods of sales improvement.

Duration: 02 days





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Event Management is a rapidly growing �eld within the services sector not only for its recreational qualities, but also for its power of communication. The great strength of this business sector is that a well-organized event is capable of satisfying guests and participants on multiple levels � an event is not only a diversion for its participants but a tool capable of unifying large bodies of people around a speci�c happening, and at its best around a speci�c idea. This progarmme includes planning, organization and execution of an event which requires a thorough grasp of key procedures, such as forming an initial concept and targeting an audience through market research, as well as branding and sponsorship.

Event Management in your Organization

PURPOSE AND AIM

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Staff grade of�cers in the public and private sector, semi-governmental organizations, provincial councils and local authorities.

Learning Outcome

By the end of the programme, participants would be able to: Develop sound knowledge on planning, managing and executing an event. Coordinate with stake holders and prepare contingency plans where necessary. Gain practical experience in working with teams and handle challenges. Pursue careers in event industry and perform effectively. Programme Outline

Introduction to event management. Types of Events. Planning and designing events. Preparing budgets and managing �nances for events. Contingency planning. Marketing events. Implementation and monitoring events.

Duration: 02 days



Coordinator: Ms. Kanthi BasnayakeBA, MBA, Certi�ed Professional Coach � CPC, Fed Uni. (Aus)Senior Consultant, Miloda.Email: [email protected]


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Designed For

Managers and junior managers who are pressed for time due to heavy workload and stressed as a result.

Learning Outcome

By the end of the programme, participants would be able to: Have a clear understanding of stress and what causes it. Understand highly effective personal strategies, plans and techniques to deal with stress. Gain a clearer picture of their priorities, both in work and outside. Learn how to link their short, medium and long-term goals. Manage and control interruptions and behave more assertively. Make an informed choice about the best diary system for them and be able to apply simple, practical principles of diary management. Make better use of their time by making fewer lists but doing more of the things on them!

Programme Outline · What is stress?· Myths about stress and time management.· Major causes of workplace stress.· Biggest time wasters· Common symptoms of poor stress and time management. · Wise principles of good stress and time management. Simple techniques to manage time and stress.

Duration: 02 days



Coordinator: Mr. N.N. Kamaladasa B Sc Eng, FIE Sri Lanka, C Eng, MBA (Sri J) Senior Consultant, Miloda.Email: [email protected]


One of the most frequent concerns and complaints of people today is that they don't have enough time to do what they or especially their bosses want them to do. Time management and stress management often are closely related and discussed together. Stress is how your body responds naturally to challenges. A certain amount of stress is inevitable and is a useful part of life. In an academic setting, a healthy amount of stress motivates students to work harder, be focused and return to studies rather than doing something else. Time management is inversely proportional to stress. Successful time management will help you to become effective in completing tasks. This programme will introduce many guidelines and tips to manage stress and time more effectively.

Managing Stress & Time for Better Performance

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Coaching is rooted in developmental psychology and is commonly applied in organizational settings. Coaching is associated with team building, executive coaching, management coaching, life-skills coaching, career development and personal and professional development. Mentoring is associated with positive personal and professional growth, career outcomes and development. As such, this programme will enable you to learn the skills, techniques and in depth insights of coaching and mentoring that will result in higher performance and better productivity.

Performance Management Through Coaching & Mentoring

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PURPOSE AND AIM

Designed For

Staff grade of�cers in the public sector, state owned enterprises, provincial councils, and local authorities.

Learning Outcome

By the end of the programme, participants would be able to: Design a clear, concise framework for coaching that stimulates high performance in others. Learn how to energize people and give clear, precise direction that leads to results. Develop the competence and con�dence of their employees.

Programme Outline

Understanding coaching and mentoring. Coaching Process. Developing a good coach-client relationship. Understanding and identifying different 'learning styles'. Ethical guidelines for coaches. Mentoring process. Mentoring in the corporate and professional world. Essential mentor qualities. Mentoring as a way of life.

Duration: 02 days


Medium: English

Coordinator: Ms. Kanthi BasnayakeBA, MBA, Certi�ed Professional Coach � CPC , Fed Uni. (Aus)Senior Consultant, Miloda.Email: [email protected]


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The ability of development partners to implement their project interventions is dependent on their access to donor funding. Access to these funds requires submission of proposals for consideration by the potential donors. Project results should be effectively communicated and shared through good reports. For sustainable and effective implementation of project interventions, it is essential that organizations have the capacity to design, write and deliver high quality project proposals and reports. This course aims to equip participants with skills in writing and presenting effective and successful proposals. The participants will also acquire skills in writing quality reports which can engage the audience.

Project Proposal Writing Skills

PURPOSE AND AIM

Designed For

Of�cers in the public sector organizations, provincial councils and local authorities who are involved in writing project proposals.

Learning Outcome

By the end of the programme, participants would be able to: Understand different ways of resource mobilization. Understand the principles of project development and proposal writing. Organize the different components of a proposal in a logical �ow. Write an effective proposal according to donor's requirements and guidelines. Use of M&E frameworks in project design when developing a proposal. Write good quality reports tailored to a target audience.

Programme Outline

Problem identi�cation. De�ning project objectives. Stakeholder analysis. Logical frame work. Structuring the report presentation. Writing a proposal for a short project.

Duration: 02 days


Medium: English



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Process Re-engineering encourages a full scale recreation of an organization's process. This is achieved by radically improving performance in customer service, operational costs, and overall competiveness rather than just focusing on localized improvements within functions which may not yield a dramatic result. One complain among the general public about the public service is that it takes a long time to address a minor issue due to various bottlenecks within the system. This programme is designed with a view to impart a few tools and techniques to senior of�cers and encourage them to revisit the vision and mission of their organizations and realign their functions to serve the general public better.

Process Re-engineering for the Public Sector

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PURPOSE AND AIM

Designed For

Staff grade of�cers in the public sector, semi-governmental organizations, provincial councils and local authorities.

Learning Outcome

By the end of the programme, participants would be able to: Select, organize and implement a business re-engineering project. Maximize customer satisfaction by matching process design to customer needs. Identify typical symptoms of process dysfunction. Redesign work�ow and structure successfully within the system. Ensure the best practice through the application of different patterns.

Programme Outline

Differentiation between process redesign and process re-engineering. Analyzing a speci�c process/system for effectiveness, ef�ciency and sustainability. Identifying non-value added steps. Identifying techniques to expedite steps. Role of IT in re-engineering. Re-engineering a process. Review and update/maintenance of the process.

Duration: 03 days





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Personal Development Planning (PDP) is the process of creating an action plan based on awareness, values, re�ection, goal-setting and planning for personal development within the context of a career, education, relationship or for self-improvement. A PDP can be used to plan for a variety of things, including career progression, career change, moving into further education, or to organize the actions needed to gain a new skill for your own self-improvement. This programme will enable you to plan your long-term and short-term goals using modern tools and techniques which will pave the way for you to succeed in both your personal and professional development.

Personality and Personal Development

PURPOSE AND AIM

Designed For

Staff Grade of�cers in the public sector, semi-governmental organizations, provincial councils, and local government authorities.

Learning Outcome

By the end of the programme, participants would be able to: Understand who you are? (self-awareness). Find out your unique purpose of the life. Prepare a value statement, vision of the life, de�nition for success. Know how to use personal SWOT analysis, skill gap analysis, Self-esteem assessment for self-development. Set strategic goals for the life based on career, wealth, health, relationships, entertainment, family and spirituality. Complete action plan and monitoring plan. Programme Outline·

Introduction to personal development and personal development planning. Understand your self (who you are). Techniques to understand yourself. Four dimension and seven areas of the life. Development of vision statement and de�nition for �'success.'' Strategic goal setting. Preparation of action plan. Monitoring and evolution.

Duration: 03 days





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This highly interactive Positive Thinking workshop will help you to better understand the power of positive thinking. The workshop explores what positive thinking is, analyses its bene�ts and traps, as well as barriers to change. It also identi�es the essential components to develop the skill of positive thinking in a way that is effective. Using experiential learning methodology, visualization techniques and action planning, the seminar will guide you through a re�ective self-discovery.

Power of Positive Thinking

PURPOSE AND AIM

Designed For

Managementassistants, development of�cers and similar grades in the public sector, semi-governmental organizations, provincial councils, and local authorities.

Learning Outcome

By the end of the programme, participants would be able to: Get rid of negative thought patterns. Develop positive thinking skills. Discover one's self and personality. Programme Outline

Staying positive - importance of positive thinking. The power of realistic, practical optimism. Positive thinking at work. Overcoming negative thoughts. Fear of Failure. Flexibility: making the most of your tool. Using self-af�rmations to create a positive mindset. Inspiration �ultimate result.

Duration: 03 days





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Be a yardstick of quality. Some people aren�t used to an environment where excellence is expected

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Designed For

Of�cers in the public and corporate sector and those who wish to make organizational changes and others who are asked to champion the cause of change.

Learning Outcome

By the end of the programme, participants would be able to: Understand the drivers of change. Understand the key aspects of theories of change management. Plan for change, manage change, and overcome barriers. Assess the impacts of change on businesses and stakeholders.

Programme Outline

Positive and negative perceptions about change. Organization culture and change. McKensy 7S formula and how it could be used in ensuring the success of change. Having a vision for the change and de�ning speci�c objectives. SWOT analysis. Strategy formulation for change. Action plan with milestones. Change management cycle. Cultural shock of change. Organization politics. Group dynamics. Resistance to change. Role of leadership in managing change.

Duration: 03 days





This Programme enables the participant to understand the Change Process and Intricacies/Complexities of Change. This also identi�es the Proponents and Opponents of a given Change and how to win the Opponents for the Change. The Programme focuses on Conceptualizing and Planning of Change, Implementation of Change & monitoring it, and Revision of Plans with the evolving responses, if and when necessary.

Change Management for Organizational Development

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Projects are how organizations make things happen. Projects deliver changes that improve services to customers, increase operational effectiveness and process change. Staff in all types of roles participate in projects, so what exactly is project management? This short course takes you through the cycle of a project, from early conception and de�ning the scope through to the evaluation and lessons learned. Throughout the short course, you look at tools, techniques and standards in project management.

Certi�cate in Project Management

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PURPOSE AND AIM

Designed For

Staff Grade of�cers in the public sector, semi-governmental organizations, provincial councils and local authorities who manage projects and those who wish to obtain a formal quali�cation in Project Management.

Learning Outcome

By the end of the programme, participants would be able to: Manage the scope, cost, timing, and quality of the project, at all times focused on project success as de�ned by project stakeholders. Align the project to the organization's strategic plans and business justi�cation throughout its lifecycle. Identify project goals, constraints, deliverables, performance criteria, control needs, and resource requirements in consultation with stakeholders.

Programme Outline

Module 01: Introduction to project management.Module 02: Project planning.Module 03: Project initiation.Module 04: Project implementation.Module 05: Project closeout.Module 06: Computer tools in project management.Module 07: Project proposal writing.

Duration: 10 days


Medium: English & Sinhala



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Prospering in a challenging and �uctuating climate requires strategic vision and innovation. The Advanced Certi�cate in Management is a powerful and transformational learning experience that explores best management practices and organizational strategies enabling participants to make the most of their potential. The programme incorporates the key skills of strategic thinking, marketing insight, �nancial acumen, balanced decision-making and personal impact. The combination of theory and real-world application with an immersive learning experience makes this a very practically-oriented programme. Participants will return to their organization with the necessary analytical skills and strategic toolkit for improving short-term and long-term performance.

Advanced Certi�cate in Management

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PURPOSE AND AIM

Designed For

Staff grade of�cers in the public sector, semi-governmental organizations, provincial councils and local authorities.

Learning Outcome

By the end of the programme, participants would be able to: Gain an understanding of advanced management concepts. Develop evidence based written and communication skills. Learn important models of management and management techniques. Learn how to inspire, motivate and in�uence people through effective leadership. Understand the difference between leadership and management in building successful teams. Learn the importance of teams in an organization and understand how individual performance with quanti�able targets works.

Programme Outline

Module 01: Advanced management concepts.Module 02: Advanced economies and social structures. Module 03: Integrated management. Module 04: Strategic management. Module 05: Building and implementing growth strategies.Module 06: Performance management. Module 07: ICT for project management.Module 08: Leadership & organizational behavior.

Duration: 10 days





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Organizational Development (OD) is a �eld of theory, and practice dedicated to expanding the knowledge and effectiveness of people to accomplish more successful organizational change and performance. It is interdisciplinary in nature and draws on sociology, psychology, particularly industrial and organizational psychology, and theories of motivation, learning, and personality. The Programme focuses on the process of continuous diagnosis, action planning, implementation and evaluation, with the goal of transferring knowledge and skills to organizations to improve their capacity for solving problems and managing future change.

Certi�cate in Organizational Development

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PURPOSE AND AIM

Designed For

Staff grade of�cers in the public sector in the supervisory/middle mnagement levels, senior of�cers in the semi-governmental organizations, provincial councils and local authorities.

Learning Outcome

By the end of the programme, participants would be able to: Increase the level of inter-personal trust among employees. Increase employees' level of satisfaction and commitment. Confront problems instead of neglecting them. Effectively manage con�icts. Increase cooperation and collaboration among employees. Increase organizational problem-solving skills. Put in place processes that will help improve the ongoing operation of an organization on a continuous basis.

Programme Outline

Module 01: Fundamentals of organizational development. Module 02: Organizational development concepts and processes.Module 03: Organizational assessment and diagnosis.Module 04: Organization design model and approach.Module 05: Group dynamics: leading and sustaining change.Module 06: Designing Interventions: Intention, Impact & Results.Module 07: Essential facilitation skills for consultants and leaders.

Duration: 10 days





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TIFI

CAT

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Organizations across every sector are facing complex organizational challenges that require the rapid development of new and agile leaders. More than ever before, emerging leaders must quickly learn and deploy core management skills, develop a broad strategic perspective, take their leadership skills to the next level, and expand their professional and personal networks.

Certi�cate in Management Skills for Emerging Leaders

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PURPOSE AND AIM

Communication and Con�ict Management Skills Utilize assertiveness techniques for dealing with dif�cult employees. Understand how to negotiate for results in the heat of the moment. Discover your personal communication style through a unique self-assessment. Use the power of active listening to build a collaborative culture.

Skills for Inspiring Team Performance Establish an employee management system based on time-bound agreements. Delegate tasks, focusing on clear quality standards and objectives. Manage deadlines, projects, and priorities more effectively. Learn the right questions to ask at the right time in order to energize commitment.

Skills for Inspiring Individual Performance Discover how to recognize employees to keep motivation high. Learn how to set and assign clear and achievable goals for your direct reports. Set employee expectations and give effective positive and constructive feedback. Use a structured coaching model to generate high- quality performance.

Duration: 10 days


Medium: English



Designed For

Junior Executives in the public sector, semi-governmental organizations, provincial councils and local authorities.

Learning Outcome

By the end of the programme, participants would be able to:· Compare and develop their new leadership skills with existing managerial skills. Create a conducive and productive working environment. Create SMART action plans that will improve their leadership abilities.

Programme Outline

Fundamental Management Competencies Understand how being a manager differs from being a good individual contributor. Learn the value and importance of achieving results through others. Review the classic, well-researched traits of great managers. Learn the distinctions and practices of inspiration, empowerment, and support.

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Human resources represent the very lifeblood that keeps every business and organisation at every level alive and functional. Across both private and public sectors, even in the instances of non-pro�t organisations, it is fundamentally impossible for progress to be made without the appropriately strong and skilled workforce at the heart of the cause. The strength, deployment and management of any given workforce will always play a key role in contributing to overall success or otherwise. Charged with the responsibility of recruiting, monitoring and managing all key human resources, the HR manager's importance to the contemporary business is quite incomparable. This Diploma will impart all required skills to of�cers in the public sector who manage human resources in their respective organizations.

Diploma in Human Resource Management for Public Sector (DHRMPS)

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PURPOSE AND AIM

DIP

LOM

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PR

OG

RA

MM

E

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Designed For

Of�cers in the public sector, semi-governmental organizations, provincial councils, and local authorities.

Learning Outcome

By the end of the programme, participants would be able to: Act as strategic partners within their organization and ensure all decisions are considered from the Human Resource Management perspective. Improve their ability to think about how HRM should be used as a tool to execute strategies and achieve a competitive

advantage. Lead in the �eld of management and development of people within your organization.

Programme Outline

Module 01: Introduction to human resource management.Module 02: Strategic human resources management and organizational behavior.Module 03: Managing and co-coordinating human resources.Module 04: Planning for hrm and hrd.Module 05: Recruitment policies and competency mapping.Module 06: Contemporary issues in human resources management.Module 07: Global talent management.Module 08: Performance and reward management.Module 09: Grievance and complaint management.Module 10: Employment legislation. Module 11: Business research methods. Module 12: Dissertation.

Duration: 1Year


Medium: English

Coordinator: Ms. Kanthi BasnayakeBA, MBA, Certi�ed Professional Coach � CPC , Fed Uni. (Aus)Senior Consultant, MilodaogySenior Consultant (Visiting), Miloda.Email: [email protected]


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DLOM is a very practical Program that provides expert training on the most important duties of modern of�ce managers, administrators, supervisors and personnel. It aims to produce of�ce nagers/administrators who can effectively and ef�ciently lead their teams and supervise services essential to the smooth running of the organization. The of�ce and its personnel must be well managed, which requires training, supervision and control of personnel, equipment, and computer systems, and management of the communication network, the reception, the mailroom, cashiering, accounts work, stationery, of�ce layout, and much more. This practical and useful Program will provide all necessary skills and competencies that one requires to become an effective leader and a manager.

Diploma in Leadership & Organizational Management (DLOM)

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PURPOSE AND AIM

DIP

LOM

A

PR

OG

RA

MM

E

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Learning Outcome

By the end of the programme, participants would be able to: Prioritize and cope with multiple tasks. Develop skills necessary for administration and management of a modern of�ce. Apply practical techniques to improve systems and procedures. Be a change leader for productivity enhancement of the organization. Create a positive working conditions and provide excellent customer service.

Programme Outline

Module 01: Functions of a modern of�ce.Module 02: Of�ce administration, regulations & supervision.Module 03: Human recourse management. Module 04: Customer service.Module 05: System & process administration.Module 06: Supply chain management.Module 07: Facility management.Module 08: Organizational �nancial management.Module 09: Personal development as a manager and leader.Module 10: Information-based decision making.Module 11: Project development and control.Module 12: Dissertation.

Duration: 1Year


Medium: English



Designed For

Of�cers in the public sector, semi-governmental organizations, provincial councils, and local authorities who wish to obtain a formal quali�cation on Leadership and Organizational Management.

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Mr. Nishantha Kamaladasa

Mr. Sujan Nanayakkara

Mr. Chaaminda Kumarasiri

Ms. Kanthi Basnayake

MBA (SJP) , BSc (Eng) , FIE Sri Lanka, C Eng, Former Senior Consultant, SLIDA, Former CEO, Distance Learning Centre, Senior Consultant, Miloda.

BA, MA(Sociology), MBA, National Dip.in Counselling/Psychology, Senior Consultant (Visiting), Miloda.

FCA, FCCA, ACMA, FMAAT, MBA(University of Colombo), B.Sc.Accountancy (Sp) 1st class (University of Sri Jayewardenepura), Chartered Accountant, Leadership Coach, Management Consultant, Corporate Trainer, Senior Consultant, Miloda.

MBA (UK) BBM (India), Management Consultant-APMI Certi�ed Professional Coach � CPC , Fed Uni. (Aus), Senior Consultant, Miloda.

Panel of LecturersLeadership & Management

Dr. Shamini Perera PhD in Business Management (Malaysia), MBA (Edith Cowan University, Australia), Diploma in Training & Development & HR (IPM), Senior Consultant, Miloda.

Mr. H.M.P.B. Herath MBA (University of Jayawardanepura), PGD. In Economic Development (University of Colombo), PGD. in Community Development (University of Colombo), Senior Consultant, Miloda.

Mr. W.A.Jayasundera B.Ed. (Hons)MSc. Marketing (Strathclyde University, Glasgow-UK) Legislative Drafting Post Graduate (Boston University-USA Attorney-at-law, Senior Consultant, Miloda.

Successful people are not gifted; they just work hard, then succeed on purpose

G K Nielson

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