The State of Mobile Communications in Healthcare: Survey Results Part 2

THE STATE OF MOBILE COMMUNICATIONS IN HEALTHCARE: SURVEY RESULTS PART 2

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SPOK’S ANNUAL MOBILITY IN HEALTHCARE SURVEY

7 years of data

Focused on how hospitals are supporting mobile care team members

2017: expanded to include a deeper dive on specific areas of

mobility strategies

2011SINCE

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METHODOLOGY

Designed comprehensive survey Issued in Feb. 2017 Collected 300+ responses

THE RESULTS

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WHICH TYPES OF MOBILE DEVICES DOES YOUR ORGANIZATION SUPPORT?

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WHAT IS THE PRIMARY COMMUNICATION DEVICE FOR WORK CARRIED BY NON-CLINICAL STAFF AT YOUR HOSPITAL?

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WHAT CHALLENGES ARE YOU EXPERIENCING AT YOUR FACILITY WITH MOBILE DEVICE USAGE?

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NETWORK CONNECTIVITY

IS YOUR WI-FI CONSIDERED BUSINESS CRITICAL?

ARE THERE AREAS OF POOR NETWORK COVERAGE IN YOUR HOSPITAL?

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KEY TAKEAWAYS: DEVICES AND CHALLENGES

• The mobile device mix remains diverse

• Device type depends on role

• Hospitals are overcoming the infrastructure challenge

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HOW WOULD YOU RANK THE RELIABILITY OF THE FOLLOWING COMMUNICATION CHANNELS FOR SHARING CLINICAL INFORMATION?

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WHAT BACKUP PLANS ARE IN PLACE FOR USE DURING TIMES OF EMERGENCY WHEN CELLULAR NETWORKS ARE EITHER DOWN OR OVERLOADED?

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ARE THE EMERGENCY COMMUNICATION RESOURCES YOU SELECTED INTENDED TO BE USED FOR:

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KEY TAKEAWAYS: RELIABILITY

• Smartphones and pagers are seen as the most reliable

• Backup plans for times of emergency communications warrant further scrutiny

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DOES YOUR ORGANIZATION CURRENTLY ALLOW SOME FORM OF BRING YOUR OWN DEVICE (BYOD)?

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WHAT STAFF MEMBERS ARE ALLOWED TO PARTICIPATE IN THE BYOD PROGRAM?

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WHAT TYPES OF HOSPITAL APPROVED SYSTEMS AND APPLICATIONS DO SMARTPHONE AND TABLET USERS HAVE ACCESS TO?

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DOES YOUR HOSPITAL USE A HEALTHCARE COLLABORATION SOLUTION (E.G. SECURE TEXT MESSAGING)?

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ENTERPRISE MOBILITY MANAGEMENT (EMM)

DOES YOUR HOSPITAL USE AN EMM SOLUTION?

WHAT IS YOUR EMM SOLUTION USED FOR?

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KEY TAKEAWAYS: ACCESS

• System access for mobile devices is growing

• Majority of organizations are using or considering a secure texting solution

• BYOD is still primarily for doctors, but nurses are gaining traction

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WHAT DO YOU THINK THE BIGGEST OPPORTUNITY FOR IMPROVEMENTS WILL BE OVER THE NEXT 3-5 YEARS?

Secure text messaging for

patient information

Better Wi-Fi coverage

Receiving notification of critical events

Uniformity and fewer fragmented

systems

Communication between devices

and the EHR

Getting all faculty and staff to use the same

communication platform

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Infrastructure is improving, but there’s room to do better

KEY TAKEAWAYS

Mobile device types still vary widely, especially depending on role

Existing plans for backup communications warrant closer scrutiny

Ability of mobile devices to access hospital system is increasing

Enhancing collaboration is a major area of opportunity

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WANT TO LEARN MORE?

2017 SURVEY RESULTS PART 1

Watch the webinar recording:http://bit.ly/2pI7XOI

Download the eBrief:http://bit.ly/2pIhXI1

CONNECT 17

Learn more and register:www.spok.com/connect

LET’S GET IN TOUCH!

Learn more:

CASE STUDIES VIDEOS

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