A TelmedIQ Webinar Presentation: Improving Physician Communication [The Webinar Will Begin Shortly]
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A TelmedIQ Webinar Presentation:
Improving Physician Communication
[The Webinar Will Begin Shortly]
Webinar Housekeeping1. Questions• There will be a Q&A session at the end
of the webinar. • Use the question panel in GoToWebinar
to ask a question directly.
#futureofmessaging
Joshua KermischGroup Vice PresidentGrowth, strategy and operations of hospitalist programs in 24 hospitals across ten states
About the Hosts
Ben MooreCEO TelmedIQ15 Years of secure/critical mobile communications and 2 registered patents for telecommunications
Shweta PatelVice President of OperationsOperations of 13 hospitalist programs and related post-acute practices made up of 127 physicians, 17 advanced practice providers and 8 nurses
• About Sound Physicians
• Understanding Inefficiency to Get to Efficiency
• An Operations POV-The 3 Benefits of Mobile Communications
• Beyond HIPAA Compliancy
• Q&A
Agenda
Sound PhysiciansAcute Episode of Care—the way it should be.
Core Specialties:
Acute Care Hospitalist Services
Transitional Care Services
Emergency MedicineServices
Resonant PhysicianAdvisory Services
Intensive Care Services and Management
Sound PhysiciansOur Core Mission
QUALITY
SERVICE
TEAMWORK
INNOVATION
INTEGRITY
Sound Physicians
QUALITY
SERVICE
TEAMWORK
INNOVATION
INTEGRITY
Our Core Mission + Healthcare Communications Hub
Dedication to creating the best clinical outcomes and processes
Exceed the expectations of our patients and the medical community
Commitment to collaboration in care
Creative and skillful problem solving that drives improvement
Commitment to our patients, our practice, and our partner hospitals
Understanding Efficiency ThroughInefficiency
How can we best leverage technology to improve communications?
Q.
Understanding Efficiency ThroughInefficiency
How can we solve the inside/outside communications issue?
Q.
Understanding Efficiency ThroughInefficiency
The inefficiencies of a call center.
• Indirect communications is inefficient
• Call centers have a high turn-over rate
• Message delivery reliability is always an issue
• Finding the right person to contact is difficult
• Costs become increasingly high as you scale
The Cost Inefficiencies of aCall Center
$250,000+Annually
Replacing Call Center Operations
12
Secure two-way mobile communications.
The Problem?
13
Nurses who don’t have the same messaging app.
?
The Cloud and Online Token Messaging
14
• Nurses can message hospitalist securely online
• Real-time two-way communications
• Message status and read receipts
• Assurance that messages will be received
• Assurance that messages will be acknowledged
15
An Operations POV - 3 Benefits of Mobile
Improved Relationship between Hospitalists, Nursing, Case Management and Medical Staff.
16
An Operations POV - 3 Benefits of Mobile
Leveraging IT for their expertise in providing application support. Not infrastructure support.
17
An Operations POV - 3 Benefits of Mobile
Reducing the cost of care. Improving the quality of patient care.
HIPAA compliant communication solutions that simplify the coordination of patient care.
About TelmedIQ
300+ healthcare organizations and 80,000 end usersrepresenting some of the largest health systems in the U.S.
Our Customers
The Evolution of Healthcare Communications
20
On-Call Schedule Recognition
• Continuous Alerting
• Escalation Rules
• Staff Visibility of Message Reads
Tracking and Escalations
Patient Hand-Offs“According to Joint Commission research, up to 80 percent of serious
medical errors involve miscommunication during the hand-off between
medical providers.”
1. Communications gaps were the leading cause of sentinel events reported to The
Joint Commission between 2005 and 2014.
2. It is malpractice insurance agency’s single most common factor leading to
claims.
3. Many of these adverse events are caused by lack of effective hand-off
communications as patients move from one care setting to another.
Patient Centric Messaging & Handoffs
25
• Rauland, Hill-Rom, SimplexGrinnell and Others
Nurse Call Integration
Advanced Analytics
• Trend Visualization• Triggers
Are your staff currently using smartphones in a workplace setting?
Are multimedia files (photos, videos, voicemails) stored ‘in the clear’ on mobile device memory?
What is an effective “Bring Your Own Device” policy?
Communications and Security Audit
Learn more in a communications and security audit and a demo of TelmedIQ.
Q&A
Connect with us at HIMSS16Booth #12110 and Mobile Health Section #15021
Thank You for Attending
Visit www.TelmedIQ.com to learn more
Or contact us directly at:
p. 1.888.364.9305
to receive a free demo of our solutions.
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