The Secret to a Successful Disruption of the Current ... · Human and System Disruption in Healthcare Delivering more of what people need, less of what they don’t . Digital Technologies

The Secret to a Successful Disruption of the Current Healthcare System

Dr. Sufana AlMashhadi Director of Innovation Center – KFMC

Research Affiliate - MIT

Clayton Christensen has changed my life

• Not to end poverty, but to create prosperity • “What” to think, “How” to think• Statements of causality

• Disruptive Innovation • Resource Allocation • Culture

Innovation Theories – Lenses to see differently

Plan your future – Own your success

Invention, Creativity, and Innovation

• Invention…

Creation of a product or a process for the first time

• Creativity…

Unleashing potential of one’s mind to conceive new ideas

Innovation…

In our work, we define it as “something different thatcrates value”

Disruptive Innovation

• It is “not” breakthrough innovation

• DI transforms a product that was so expensive and complex, to make it more accessible and affordable

• Creates growth, and prosperity

• Time

Performance

This line represents technology that is

“good enough” to serve customers

needs.

Disruptive Innovation

Prof. Clayton Christensen - HBS

Putting Humans In The Center Of Healthcare Innovation

Innovation in Complex Systems

Transforming Framework

connectedness

ROLE

Action which

serves the purpose

of the system

The

experience

of being in

CONTEXT

resources

PERSON

desire

The experience

of being in a

SYSTEM

purpos

e

accountability

vocation

experience

of being a

Human and System Disruption in Healthcare

Delivering more of what people need, less of what they don’t

Digital Technologies for Convenience

Engage differently with patients

System Integration Experience and Satisfaction

The hospital of the future

How digital technologies can change hospitals globally

Socio-Cultural Needs

The Need to Disrupt

• Health Care’s Triple Aim

1. Reducing cost

2. Improving health of populations

3. Improving patient experience

People want

Outcomes

process

roles

context

outcomes

process

roles

Context

Biomedical model Person-centered care

Source: inspired by frameworks from Mead and Bower (2000) and McCormack and McCance (2006)

Good at jobs

Own KPI

Differentworldviews

Operational excellence

Isolated Units (silos)

The Challenges for Organizations

Anything out side the basic offering is a “soft factor”

Dr. Hasan Sawan

Argument for their point of view Using their own specialized language

How can we make it easier for these people to create new value together ?

Dr. Hasan Sawan

• Human Centricity

1. Organisational behavior

2. Reimagining your Culture

3. Staff engagement and belonging

Healthcare Disruption – Think Twice!

1. Innovation Behaviors

Empathy, developing

insight

DEEPLY understanding

customers’ needs

They collaborate across and

beyond

ExperimentationRapid iteration

Frequent failure

Take risk,

have positive conflict

As children , we were more creative, curious, taking risk.

As we grow older – Questioning the status

quo, is risky!

Our View of the World is Powered by Personal Algorithms

We are highly capable of lookingfor patterns – to predict whatwill happen next

When systems behave linearlyand react immediately, we tendto be accurate with our forecast

Light Switches: Cause and Effect are Immediate

Personal and Business Disruption

• Human Centricity

1. Organisational behavior

2. Changing the culture and Norms

3. Staff engagement and belonging

Healthcare Disruption – Think Twice!

2. Changing the culture and Norms

• Being able to manage complexity:

Operational effectiveness

• While being able to harness change:

Effective Leadership – change, agility, adaptability

Play with an “INFINITE” mindset: No finish line, benchmark against your self:

Trust, Collaboration, and Innovation will rise

Agile, Entrepreneurial Teams

transform challenges into opportunities and provide solutions

staying close to customers, adapt quickly to changing conditions

Higher team productivity and morale

better quality and lower risk

Agile Teams How Do They Look Like??

Agile teams are made - They are not born with a special gene!

Willingness and even joy in being different!

Spirit of a Pirate

Skillsof a Navy

Seal

• Human Centricity

1. Organisational behavior

2. Reimagining your Culture

3. Staff engagement and belonging

Healthcare Disruption – Think Twice!

Design Process

Research Ideation Prototyping Implementation

Dr. Hasan Sawan

One of the most promising approaches for understanding patients’ experiences has been

DESIGN THINKING

Putting Humans at the Center of Healthcare Innovation

Developing Insight

Empathising, Ideating

KFMC Future Entrepreneurs

Innovation by Design

✔48 Innovation Stars✔4 Executive Admins✔90 Chairpersons✔Educating, Facilitating, Defining

937 Report Challenge 1

What Defines a Great Idea/challenge?

Idea is relevant to the future (based on trends)

Ideas that someone wants or need

Ideas that people will pay for (business model)

Not easy to copy:Make it cheaper or better

Design Process

Research Ideation Prototyping Implementation

Dr. Hasan Sawan

Innovation is a Game-Changer

If leaders want to build a sustainable growth engine for the company, they need to create the right conditions for the best ideas to get picked up…

To wrap up..

Disruption is the fundamental mechanism through which we will build a higher quality, more convenient, and lower cost health care system..

It is an ecosystem approach, leveraging talent both inside and outside

Questions?

Don’t hesitate to reach out!

Dr. Sufana AlMashhadi Director of Innovation Center – KFMCResearch Affiliate - MIT

[email protected]@mit.edu