THE INSTITUTE OF INTERNAL CENTRAL IOWA CHAPTER … · September 20, 2016 – Technology Champions: Key Enablers for Internal Auditors . October 18, 2016 – Leveraing Data to Manage

THE CENTRAL IOWA INTERNAL AUDITOR SEPTEMBER 2016

CENTRAL IOWA CHAPTER

THE INSTITUTE OF

INTERNAL AUDITORS

A MESSAGE FROM THE PRESIDENT Chapter Members,

Hopefully you all enjoyed your summer! I am looking forward to getting to see everyone at the monthly meetings. If you haven’t registered for the September meeting, there is still time! Deanna Bennigsdorf and Kayla Flanders will be presenting on Culture Risk.

Over the past few years we have had great success with the Mentor – Mentee Program. If you are interested in becoming a Mentor or a Mentee, please contact me at [email protected]. Also, if you are interesting in leading the program, I would appreciate the help.

Once again we are providing the Prepaid Lunch Program, but with an even bigger discount! Be sure to check out the details below. The additional discount is our Board’s way of thanking the members with profits from the District Conference.

The chapter membership survey has been sent out, please complete it so we know what you as members are wanting for programs, seminars, and networking events.

Please remember to submit your CAP activities for reporting purposes.

Sincerely,

Crystal Jimenez-Boender, Central Iowa Chapter President

INSIDE THIS ISSUE Page 2 September Meeting Details Anniversaries Page 3 Upcoming Meetings New Members Membership Statistics Page 4 CAP Reporting Page 5 Richard Chambers Blog IIA Members Only Webinars Page 6 Prepaid Monthly Meeting Program Page 7 Audit Executive Center IIA Certifications Page 8 Event Management Tool IIA All Star Conference Page 9 Call for Volunteers

Page 10-13 Employment Opportunities

UPCOMING EVENTS September 13th Monthly Chapter Meeting October 11th Monthly Chapter Meeting November 15th Monthly Chapter Meeting

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MEMBERS CELEBRATING SEPTEMBER MEMBERSHIP ANNIVERSARIES:

1 Yr – Anne Williams, Olesya Holker, Crystal Hensing, Rob Elgin, Danen Sorensen, Andria Harper, Chris Garza, Emily Schippers, Fred Moore

2 Yrs – Pam Quinn, Nadean Buch, Molly Niederhauser, Brett Beckman, Kimberly Youngdale, Brian Haugen

3 Yrs Jana Livesay

4 Yrs –Megan Holz

5 Yrs –Judith Kendzora

6 Yrs – Bryce Wenger

7 Yrs – Shane Ramaeker

8 Yrs –Michelle Harris

10 Yrs – Trinity Greene, Libby Adkins, Cheryl Moya

12 Yrs - Scott Pearson, Brett Nelson, Jason Dal

13 Yrs –Kelley Ellis

16 Yrs –Michael Landy

19 Yrs – Kevin Schmitz, Jacqueline Bonny

21 Yrs – Tricia Meiners

22 Yrs –Daniel Dennis

24 Yrs – Donetta Boone

29 Yrs – Dale Gooding

35 Yrs –Alvin Smith

SEPTEMBER MEETING DETAILS DATE Tuesday, September 13, 2016 TIME 11:30 - 1:00 P.M. (Registration begins at 11:15) TOPIC Culture Risk SPEAKERS Deanna Bennigsdorf & Kayla Flanders WHERE Embassy Club – Ruan Center (33rd Floor) FEE IIA Members $20 and Non-members $25 RSVP Register at the Central Iowa Chapter Website ABOUT THE TOPIC: Deanna Bennigsdorf and Kayla Flanders, both Central Iowa Chapter Leaders, will present to us on the topic of auditing cultural risk. They have been focusing on this area and plan to share their insights and lessons learned. Even in well-managed firms, gaps do exist between desired and actual behaviors. It is important that companies design and implement a comprehensive risk culture program. This program should communicate the right messages about taking the right risks at the right time and provide incentives/motivators to encourage the desired behaviors. Some of the discussion items include:

• Find out why everyone is talking about culture risk • Explore practical tips for auditing cultural risk • Discover tips for embedding cultural risk coverage in your daily audit work and

how it relates to audit basics • Learn how data analytics may help you identify sub cultures that do not align with

the overall corporate culture ABOUT THE SPEAKERS: Kayla Flanders is the Senior Audit Manager at Pella Corporation, with overall responsibility for all Internal Audit activities. Prior to joining Pella Corporation, Kayla was a Senior Audit Manager at Wells Fargo on the Finance and Corporate Activities team, Chief Compliance Officer at DuPont Pioneer and Director of Internal Audit at Layne Christensen Company. She has also held roles as a Treasury Manager and Manager of Accounting Research and Policies. She began her career at Deloitte & Touche after graduating from Iowa State University with a B.S. in Accounting. Kayla holds the CPA, CIA, CRMA, CFE and CGMA certifications. Deanna is currently an Assistant Director Internal Audit & Risk Consulting at the Principal Financial Group. In this capacity, she provides internal audit and risk consulting services to various corporate functions/project teams and select international operations and leads the development and implementation of the department’s professional practices program. In addition, she is an adjunct instructor teaching accounting and auditing courses for Simpson College. Prior to joining Principal, Deanna owned and operated her own accounting services and risk management consulting company, provided internal audit consulting services as Audit Manager at VOYA (fka ING Americas), and worked as a public accountant. Deanna has a MBA from Drake University and a BA from Simpson College. She currently holds the CIA, CRMA, CMA, and FLMI designations as well as an Iowa CPA license.

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WELCOME NEW MEMBERS

Amanda McAllaster

MEMBERSHIP

STATISTICS

394 Active Members 33 New Members since January 2016 84 Companies, 36 of which are Audit Group members 269 members belong to Audit Group Members 37 Government Audit Members 109 members hold at least one IIA certification

UPCOMING MEETING DETAILS

Below is a detailed listing of the remaining monthly meetings scheduled for the 2016-2017 year. If there are any topics you are interested in learning more about, please send your suggestions to Ryan at [email protected].

DATE Tuesday, October 11, 2016 TOPIC TBD LOCATION Embassy Club West SPEAKER TBD DATE Tuesday, November 15, 2016 (Joint Meeting w/ISACA) TOPIC Data Analytics LOCATION Embassy Club West SPEAKER Pamela LaGrange, Wells Fargo DATE Tuesday, December 13, 2016 TOPIC Industry Table Topics LOCATION Embassy Club – Ruan Center (The Grille on the 34th Floor) SPEAKER Multiple DATE Tuesday, January 10, 2017 TOPIC TBD LOCATION Embassy Club – Ruan Center (The Grille on the 34th Floor) SPEAKER TBD DATE Tuesday, February 14, 2017 TOPIC TBD LOCATION Embassy Club West SPEAKER TBD DATE Tuesday, March 14, 2017 TOPIC TBD LOCATION Embassy Club – Ruan Center (The Grille on the 34th Floor) SPEAKER TBD DATE Tuesday, April 18, 2017(Joint Meeting w/ISACA) TOPIC TBD LOCATION Embassy Club West SPEAKER TBD DATE Tuesday, May 9, 2017 TOPIC TBD LOCATION Embassy Club West SPEAKER TBD

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FIND US ON LINKED IN! We have created a LinkedIn group for the Central Iowa Chapter. You should be able to find this group by searching for IIA Central Iowa Chapter. We will be evolving our use of this media to stay connected with our members and to promote networking. FIND US ON THE WEB! Central Iowa Chapter - IIA Central Iowa Chapter Newsletter Contributors: Crystal Boender Ashley Ryan Toni Taylor Julie Gaiaschi Ryan Willhite Questions/Comments? Send all inquiries and/or items for newsletter publication to Ashley Ryan CAP Reporting Results from Previous Chapter Year

Let’s go for the GOLD! Our new term began June 1st. We must earn the minimum CAP points in each of the three service categories to qualify for a performance level. The performance level goals are: BRONZE 685 pts. SILVER 1,060 pts. GOLD 1,560 pts. Central Iowa Chapter has earned a total of 639 points so far this chapter year.

Below are activities that help us earn CAP points. If you are performing a service to the internal auditing profession, as indicated in the example activities below, please let us know! Service to Members Educational Programs, New Certificate Holders, Social Events Service to Profession Academic Relations, Articles Submitted and Published, Exam Questions, International Involvement, Junior Achievement Involvement, Maintaining Website, Speaking Engagements, Supporting Research Foundation Administration Attendance at Conferences, Monthly Reporting Please send all activities you, as a member, participate in related to the categories above to Crystal Boender at [email protected]

0

100

200

300

400

500

600

700

800

June-Aug Sept Oct

Central Iowa CAP Summary

Total Chapter Administration(min 160)

Total Service to Profession(min 200)

Total Service to Members(Min 325)

Total Capt Points (min 1560)

CAP REPORTING

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Would you like to volunteer for a committee?

If so, please contact anyone below:

Crystal Boender MidwestOne Financial Group President Kayla Flanders Pella Corporation First Vice President Ryan Willhite CHAN Healthcare Second Vice President

Ashley Ryan Principal Financial Group Secretary

Crystal Berg Wellmark Treasurer

In his blog, IIA President and CEO Richard Chambers, CIA, QIAL, CGAP, CCSA, CRMA, shares his personal reflections and insights on the internal audit profession. Here's an excerpt from his latest post:

In a recent blog, I offered 7 Deadly Internal Audit Sins that have the potential to ruin an otherwise bright internal audit career. This week, I'd like to focus on characteristics that are essential to a successful internal audit career. Let's call these the 7 Internal Audit Virtues.

At first glance, these may seem obvious, but it is important to remind ourselves that these core actions should be instinctive to internal auditors. The challenges of modern internal auditing can create pressure on practitioners to act quickly and decisively. While we must be willing and able to meet those growing demands, we must remain vigilant that those pressures don't erode or overwhelm our commitment to remain true to these fundamental virtues.

Read the full Internal Auditor.org blog post from IIA President and CEO Richard Chambers here.

READ RICHARD CHAMBERS’ LATEST BLOG: “7 CHARACTERISTICS OF THE VIRTUOUS INTERNAL AUDITOR

UPCOMING IIA MEMBERS ONLY WEBINARS The IIA’s complimentary Members-Only Webinar Series is available exclusively to you as part of your membership investment. These monthly educational webinars are developed specifically with IIA members in mind. September 20, 2016 – Technology Champions: Key Enablers for Internal Auditors October 18, 2016 – Leveraing Data to Manage Your Fraud Risk October 20, 2016 – EHS and Internal Audit: A Natural Partnership November 15, 2016 – Auditing at the Speed of Risk

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Board of Governors

Brandy Anderson Wells Fargo Ainslee Barnes Caseys Deanna Bennigsdorf Principal Financial Group Beth Brockway Robert Half Julie Gaiaschi Wellmark Heather Golden Wells Fargo Dave Horner Bankers Trust Mark Kerber Wells Fargo Jacqueline Runge Nationwide Toni Taylor Wells Fargo

PREPAID MONTHLY MEETING PROGRAM

PREPAID MONTHLY MEMBER MEETING PROGRAM:

The Institute for Internal Auditors – Central Iowa Chapter is offering a prepaid member meeting program. The prepaid program is available to member companies and individuals. This offer is only available from June 1st through September 30th each chapter year for member meetings held September through May.

Under the program, the 2016-2017 discount per meeting is $5.00 for an actual meeting fee of $15.00. Below is an example.

PREPAYMENT SAVINGS SCHEDULE:

Count Member Savings

2 $30.00 $10.00

3 $45.00 $15.00

4 $60.00 $20.00

There will be no refunds for prepaid meetings not used. Prepaid meetings cannot be transferred or sold to individuals or companies outside of the purchasing company or individual member. Prepaid meetings are only good for the current Chapter year and will expire each May 31.

Reservations are still required for each meeting, even though payment has already been made for the meeting. In accordance with Chapter policy, if a member RSVP’s for the meeting but does not attend the meeting, the prepaid meeting will still be deducted.

After payment is received, the company or individual will receive a confirmation communication with a Confirmation Code that will need to be provided at meeting check-in. Any number of meeting credits can be used at a single meeting until all prepaid meeting credits are used. The Chapter Treasurer will maintain tracking of the prepaid meetings and will communicate remaining prepaid meetings upon request.

You may participate in this program by purchasing online here or by mailing a check (including the email address for follow-up contact) for the number of meetings you would like to purchase to:

Central Iowa Chapter – IIA P.O. Box 93521 Des Moines IA 50309 The Treasurer for the chapter will email you to acknowledge receipt of the check. If you have questions, please contact Crystal Boender at [email protected]

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IIA AUDIT EXECUTIVE CENTER

The IIA’s Audit Executive Center (Center) is an exclusive resource designed to support chief audit executives (CAEs) in responding to the unique challenges, emerging risks, and increasing demands of the profession. Membership includes:

• The Knowledge Center, an online repository of thought leadership, research, reports, as well as auditor programs, scorecards, checklists, templates, and other tools to assist CAEs in their day-to-day work.

• Exclusive networking events where CAEs can meet face-to-face and exchanging leading practices and information on the latest trends and issues impacting the internal audit profession.

Depending on the level of membership, Center members also receive access to the IIA’s Career Center, annual registration to The IIA’s General Audit Management (GAM) Conference, all-staff access to the Center, customized research through The IIA’s Peer Requests, and more. Want to learn more? Check out the Centers benefits here today!

IIA CERTIFICATIONS

Professional development is a journey. Earning a professional internal audit credential is a critical step toward demonstrating your knowledge of and strong commitment to the practice of internal auditing. IIA certifications and qualifications help you drive your career forward by

• Enhancing your skills and knowledge • Helping you gain credibility and respect in the field • Increasing your earning potential • Demonstrating your understanding of and commitment to the practice of internal auditing.

Interested in obtaining your CIA? The IIA’s CIA Learning System is offered through the IIA Bookstore as a self-study resource. Check it out here today!

The IIA is waiving the application fee -- up to a $200 value -- for the Certified Professional Environmental Auditor (CPEA) credential. The fully accredited certification demonstrates one's understanding of today's ever-changing environmental, health and safety regulations. Apply by Sept. 30 to save. Learn more.

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IIA EVENT MANAGEMENT TOOL We are a Chapter Technology Trailblazer – because we use the IIA’s Event Management Tool Last year, IIA – Central Iowa Chapter began using an online tool to manage meeting invitations & reminders, PayPal payments, survey requests, and CPE certificate distribution. Please ensure you are receiving these email so you can stay informed about chapter events and obtain your CPE certificates. Emails are sent from IIA Central Iowa Chapter’s email [email protected]. If possible, please add this email address to your safe list so you can get these emails. If you have not been receiving these emails, please contact Crystal Berg, [email protected]

IIA ALL STAR CONFERENCE

Who Should Attend: IIA members and nonmembers at every level in their career will benefit from this unique blend of top-rated presentations from a year of stellar IIA Headquarters, International, and chapter conferences. Go beyond processes and controls to explore the essential role internal audit can play within the organization by identifying enterprise-wide business efficiencies, providing strategic insights that improve business performance and provoking insights that focus on the risks that matter.

What’s In It For You: • Experience customized learning — Choose the sessions that matter most to you and your

enterprise. • Interact face-to-face — Gain insights and share ideas with colleagues from a cross section of

industries at this one-of-a-kind of event with in-demand, encore presentations and exciting new educational opportunities and interactive formats.

• Update your knowledge and skills — Earn valuable CPE credits and leave prepared to take new techniques, tools, and strategies home with you to help improve your job performance and meet stakeholder expectations.

For more information, check it out here

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CALL FOR VOLUNTEERS!

Thank you to all our members who have committed to either being on the board, a committee or volunteering for events! If you are interested in being involved with the Central Iowa Chapter this chapter year, please contact Crystal Boender at [email protected]. As an added benefit, committee volunteers are provided two free monthly meeting registrations.

COMMITTEE

GOALS/OBJECTIVES

Academic Relations Reach out to colleges/universities to promote the IA profession

Audit Conduct annual Chapter audit

Certification Recognize CIA, CFSA, CGAP, & CCSA’s and promote certifications

Meeting Reservations Take reservations and send list to Officers and Money Takers

Membership Recruit, recognize, and welcome members

Mentor/Mentee Program Provide a Mentor/Mentee Program to members

Money Takers Collect registration fees at monthly meetings and seminars

Monthly Meetings Provide challenging educational programs on subjects related to internal auditing

Name Tags Prepare name tags for meetings and seminars

Networking and Volunteering Provide networking and volunteering events to members

Newsletter Assemble and publish monthly newsletter

Nominating Make recommendations to Board by February and prepare materials for annual elections in March

QAR Partner with member companies to perform a quality assessment review

Seminars Provide 1-2 seminars annually to members

Technology Keep website, social media, and employment postings current

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Are you looking to fill an open position in your department?

Do you want a position posted on the Central Iowa Chapter Website and Monthly Newsletter? This is a free benefit to IIA members. If you are not an IIA member, but would like to post a position, there is a $50 charge. Job Postings are located at our Central Iowa Chapter Website on our Careers page! Contact Ashley at [email protected]

EMPLOYMENT OPPORTUNITIES

Senior Auditor

This position is for an Iowa CPA firm located in Central Iowa. The Senior Auditor will be responsible for completing assigned audit engagements for their clients, many of them public entities. Will prepare, complete, execute, and deliver professional results aligning to GAAP standards. This position reports to the Audit Manager and they will supervise and direct daily activities of an assigned team to assist with audit engagements. They will be responsible for developing audit programs relevant to risk and test objectives as well as documenting evidence ensuring audit conclusions. Required Education and Experience:

• Minimum Bachelor’s degree in Accounting • Possesses and sustain CPA Certification • Minimum 3 years’ audit experience, prefer 5-8 years

Please contact Tori Mateer at [email protected] or 641-782-2225 if interested in this position.

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EMPLOYMENT OPPORTUNITIES Internal Auditor – Wellmark

Are you looking to develop your healthcare knowledge, build your skills, handle increased regulatory compliance requirements, collaborate with other areas of the business, and grow in your audit career? If so, we're looking for you! Wellmark is currently looking for an Internal Auditor to join our team. Reporting to the Director of Internal Audit Services, you will perform intermediate to complex level financial, operational, IT and compliance audits to help management manage risk and identify issues that require resolution. You must apply knowledge, skill, and experience over a broad range of financially and operationally significant corporate and divisional operations and related business transaction processing functions. Core Competencies: • Accountability: Owning and taking responsibility for one’s actions • Business Acumen: Understanding industry, market, financial and company specific operations • Collaboration and Communication: Working together; listen to other’s ideas; communicate accurately and concisely • Decision Making: Consider all facts and impacts when making decisions • Focus on the Customer: Consistently doing what is in the best interest of our customer. Leaving a positive impression on the

customer by elevating their experience; making it simpler and educating to helping them understand Minimum Qualifications Required (all must be met to be considered): • Bachelor's Degree in Accounting or related field • Minimum of 1 year auditing experience • Ability to manage multiple projects simultaneously • Demonstrated communication skills, both verbal and written with the ability to concisely communicate findings of an audit • Strong interpersonal skills, with the ability to develop strong relationships of collaboration and trust • Ability to recognize the existence of risks or potential risks and to determine actions to be taken Hiring Specifications Preferred: • Prior experience in the health insurance industry • Certified Information Systems Auditor (CISA) • Certified Internal Auditor (CIA) • Certified Public Accountant (CPA) Job Accountabilities: • Performs intermediate to complex level financial, operational, IT and compliance audits with the objective of assessing

compliance with operating policies and procedures, evaluating existing internal controls, and ensuring the use of sound business practices.

• Assess risk and apply results to the prioritization of audit projects and objectives. Develop audit programs that will effectively test the level of risk that has been addressed with compensating controls within the assigned business area.

• Coordinates multiple audit projects, including issue identification and coordination of corrective action plans in accordance with regulatory and departmental guidance.

• Independently identify, evaluate, and provide recommendations for internal control issues and departures from operating procedures and standards to mitigate risks and improve efficiency.

• Compiles and maintains audit documentation in appropriate files, databases, and systems to support audit work performed, conclusions/issues identified, and recommendations/action plans.

• Discuss and negotiate audit issues with all levels of management. Participates in exit conferences as appropriate and performs necessary followup to ensure issues are resolved effectively.

• Documents audit results in an effective and organized manner consistent with established department standards. Prepare audit reports and memorandums to concisely communicate audit results.

• Provides assistance to the company's external auditors during their interim and/or year-end audit. Test controls for the WellSOX program as well as the Service Organization Control SOC report to ensure controls are operating effectively.

• Maintains and continually improves understanding of Wellmark's business and business environment including compliance with laws and regulations, new products and services offered by Wellmark, organizational structure, corporate policies, and Wellmark's strategic direction.

• Abide by the Standards for the Professional Practice of Internal Auditing and the Code of Ethics. • Other duties as assigned.

Job ID 211956 - https://jobs-wellmark.icims.com/jobs/211956/internal-auditor/job

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EMPLOYMENT OPPORTUNITIES

Sr. Internal Auditor – Wellmark Are you looking to be able to utilize your creativity and diverse inputs? Are you effective at developing relationships with all types of people? If so, we're looking for you! Wellmark is currently recruiting for a Sr Internal Auditor to join our team. Reporting to the Director of Internal Audit Services, you will perform complex financial, operational, basic general IT controls and compliance audits to help management manage risk, identify issues that require resolution, and provide recommendations related to compensating controls. You will accurately assess risk and controls, develop effective test plans, exhibit appropriate judgment regarding issue notification and escalation, draft findings, and final audit reports. You must apply knowledge, skill, and experience over a broad range of financially and operationally significant corporate and divisional operations and related business transaction processing functions. Core Competencies: • Accountability: Owning and taking responsibility for one’s actions • Business Acumen: Understanding industry, market, financial and company specific operations • Collaboration and Communication: Working together; listen to other’s ideas; communicate accurately and concisely • Decision Making: Consider all facts and impacts when making decisions • Focus on the Customer: Consistently doing what is in the best interest of our customer. Leaving a positive impression on the

customer by elevating their experience; making it simpler and educating to helping them understand Minimum Qualifications Required (all must be met to be considered): • Bachelor's Degree in Accounting or related field • Minimum 4 years Audit experience • Proven ability to manage multiple projects simultaneously • Demonstrated communication skills, both verbal and written with the ability to concisely communicate findings of an audit • Strong interpersonal skills, with the ability to develop strong relationships of collaboration and trust • Ability to lead junior audit professionals toward the achievement of business results Hiring Specifications Preferred: • Prior experience in healthcare industry • Previous IT Audit experience • Certified Information Systems Auditor (CISA) • Certified Internal Auditor (CIA) • Certified Public Accountant (CPA) Job Accountabilities: • Plans and performs complex level financial, operational, basic general IT controls and compliance audits with the objective of

assessing compliance with operating policies and procedures, evaluating existing internal controls, and ensuring the use of sound business practices.

• Assess risk and apply results to the prioritization of audit projects and objectives. Develop audit programs that will effectively test the level of risk that has been addressed with compensating controls within the assigned business area.

• Coordinates multiple audit projects, including issue identification and coordination of corrective action plans in accordance with regulatory and departmental guidance.

• Independently identify, evaluate, and provide recommendations for internal control issues and departures from operating procedures and standards to mitigate risks and improve efficiency.

• Supervises and manages the work of junior-level auditors, including review of workpapers and development of feedback, coaching comments, and suggestions for performance improvement.

• Recommends internal controls to be embedded in future processes. • Compiles and maintains audit documentation in appropriate files, databases, and systems to support audit work performed,

conclusions/issues identified, and recommendations/action plans. • Discuss and negotiate audit issues with all levels of management. Leads exit conferences as appropriate and performs necessary

follow-up to ensure issues are resolved effectively. • Provides assistance to the company's external auditors during their interim and/or year-end audit. Test controls for the WellSOX

program as well as the Service Organization Control SOC report to ensure controls are operating effectively. • Maintains and continually improves understanding of Wellmark's business and business environment including compliance with laws

and regulations, new products and services offered by Wellmark, organizational structure, corporate policies, and Wellmark's strategic direction.

• Abide by the Standards for the Professional Practice of Internal Auditing and the Code of Ethics. • Other duties as assigned.

Job ID 211957 - https://jobs-wellmark.icims.com/jobs/211957/sr-internal-auditor/job

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EMPLOYMENT OPPORTUNITIES

Internal Audit Administrative Assistant III – Wellmark Would your colleagues describe you as a detail-oriented, inquisitive, self-starter? Someone who can dive in, learn quickly, and connect the dots? Do you thrive on keeping your stakeholders on task and on time? Do you enjoy using your excellent Microsoft Office skills to create complex presentations? Are you motivated by the challenge of learning new programs and software? If you've answered yes - this may be the career for you! Wellmark is currently recruiting for an Administrative Assistant III to join our Audit Services team. You'll utilize your independent judgment, organizational skills, and ability to multi-task to provide a broad scope of administrative support to multiple teams in a fast-paced environment. Core Competencies: • Accountability: Owning and taking responsibility for one’s actions. • Business Acumen: Understanding industry, market, financial and company specific operations • Collaboration and Communication: Working together; listen to other’s ideas; communicate accurately and concisely • Decision Making: Consider all facts and impacts when making decisions • Focus on the Customer: Consistently doing what is in the best interest of our customer. Leaving a positive impression on the

customer by elevating their experience; making it simpler and educating to helping them understand. Minimum Qualifications Required (all must be met to be considered): • Associate's Degree in Business or Office Administration or equivalent work experience. • Minimum 4 years of previous administrative assistant experience. • Experience and high proficiency with Microsoft Office products e.g., Word, PowerPoint, Excel. • Demonstrated effective verbal and written communication. • Strong attention to detail with demonstrated accuracy. • Effective multi-tasking skills and the ability to handle multiple assignments. • Good project and organizational skills, including time management. • Ability to make decisions by following procedures that may include ambiguity. • Demonstrated ability to work in a fast-paced office environment under deadlines. Hiring Specifications Preferred: Previous experience in a corporate environment. Job Accountabilities: • Administrative Support - Provide moderately complex administrative support to multiple departments including but not

limited to answering phones, responding to customer inquiries, data entry, event planning, coordination of travel arrangements, ordering departmental supplies, and assist with intra-department documentation and file management.

• Time Data Management - Accurately and effectively perform calendar management by resolving timing conflicts, schedule meetings, prioritize and manage multiple inquiries, handle mail distribution and receipt. Ensure all meeting materials are provided to participants and the necessary equipment is available.

• Reporting - Prepare and/or create error free moderately complex documents and materials in a timely manner for internal/external communications. May maintain databases including the entry, analysis and the gathering of information to produce reports. Compile data from multiple sources and create sensible charts, graphs, and reports. Exercise solid judgment/discretion in the collection and dissemination of sensitive/confidential information. This could include confidential documents such as business plans, legal actions, personnel information, etc.

• Customer Service - Provide support to team members, customers, vendors, stakeholders and employees through friendly, professional, timely and accurate response to their inquiries. Where situations allow provide problem resolution, research, and interpretation of departmental procedures, and provide recommendations that proactively support customer satisfaction.

• Budget - Participate in the budget process for multiple departments to ensure timely completion, including but not limited to planning, data entry, account reconciliation and the timely handling of bills with internal and external customers/vendors.

• Project Management - Coordinate and define department projects with emphasis in planning, managing resources, communication of recommendations, and may be responsible for leading project implementation.

• Other job duties as assigned. Job ID 211967 - https://jobs-wellmark.icims.com/jobs/211967/administrative-assistant-iii/job