1 The Innovation Process of The Innovation Process of Knowledge Intensive Knowledge Intensive Business Service Business Service Yan Tao Yan Tao National Institute for Innovation Management, National Institute for Innovation Management, School of Management, Zhejiang University, School of Management, Zhejiang University, Email: [email protected]Email: [email protected]
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The Innovation Process of Knowledge Intensive Business Service
The Innovation Process of Knowledge Intensive Business Service. Yan Tao National Institute for Innovation Management, School of Management, Zhejiang University, Email: [email protected]. 1. Problems to be solved. Background. 2. The components of FTC. 2. Innovation process. 3. 4. - PowerPoint PPT Presentation
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The Innovation Process of The Innovation Process of Knowledge Intensive Knowledge Intensive Business ServiceBusiness Service
Yan TaoYan Tao
National Institute for Innovation Management,National Institute for Innovation Management,School of Management, Zhejiang University,School of Management, Zhejiang University,
The components of FTCThe components of FTC2 BackgroundBackground2
4 MethodologyMethodology
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Let’s from technological innovation process1. The Technology Push Theory2. The Market Pull Theory3. The Coupling Innovation Process Theory4. The Functional Integration Innovation
Process Theory5. The Systems Integration and Networking
Innovation Process Theory
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On service innovation process
Bckground of the following three trends: 1. Increasing specialization in knowledge
production;
2. Increasing complexity in physical artifacts, and in the knowledge bases underpinning them;
3. The difficulties of matching technological opportunities with market needs and organizational practices (Pavitt, 2003)
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Service innovation
Barras ( 1980,1984 ): RPC TheoryMiles ( 1993;1995 ): Theory DevelopmentGallouj ( 1991;1994;1998 ): Theory
Sundbo(1998) 1. Conception stage2. Development stage 3. Protection stage
Sundbo’s service innovation process model is particularly applicable to those enterprises that provide "modular" and "customer oriented" services.
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The model of new service development (NSD)Scheuing and Johnson(1989) Bowers(1989)Martin and Horne(1995)Lee and Xon(1996)Edvardsson(1996)Zeithaml and Bitner(2000)