The Implementation of Computational Intelligence for Increasing Enterprise Competitive Advantage

The  Implementa,on  of  Computa,onal  Intelligence  for  Increasing  Enterprise  Compe,,ve  Advantage  

Prof.  Richardus  Eko  Indrajit  [email protected]  

.speakerPROFILE  

…  from  …    intelligence  =  smart,  beyond  standard                =  human  like,  complex                =  addi>onal,  algorithm  oriented                =  separate  module  

 …  into  …    intelligence=  innova>ve,  value-­‐driven                =  convergence,  challenge                =  expected,  feature  based                =  embedded  technology  

.paradigmCHANGE  

“The  explosion  of  advanced  technologies  now  means  that  suddenly  knowledge  pools  and  resources  have  connected  all  over  the  planet,  levelling  the  playing  field  as  never  before,  so  that  each  of  us  is  poten,ally  an  equal  –  and  compe,tor  –  of  the  other.”    

       Thomas  Friedman  

PEOPLE  =users  

PROCESS  =applica,ons  

TOOLS  =technology  

.newWORLD  

 Veterans  

 Baby      Boomers  

 Xers  

 Millenials  

<1946  

1946-­‐1964  

1964-­‐1980  

>1980  

From  “close”  to  “open”  environment:  •   Society  •   Communica,on    •   Market  •   Mind  •   Behavior  •   Value      

CONNECTING    or  CONFLICTING  

?  

.changingENVIRONMENT  

VETERANS < 1946

BABY BOOMERS 1946-1964

XERS 1965-1980

MILLENIALS >1981

Dedicated to a job Live to work Work to live Live in the moment

Respectful of authority

Sense of optimism Contract Technology savvy

Duty before pleasure

Champions of causes

Pragmatic world Consistent expectations

Patience is a virtue Go into debt Self-reliant Street smart

Honor and integrity Team and process oriented

Attached to the edge Fun is a must

Reluctant to change Personal gratification

Authority is casual Give respect if they are respected

Patriotic Nostalgic of youth Versatility of skills Diverse in nature

.genera,onEVOLUTION  

VETERANS < 1946

BABY BOOMERS 1946-1964

XERS 1965-1980

MILLENIALS >1981

HOME HOME HOME HOME

SCHOOL SCHOOL SCHOOL

PUBLIC PUBLIC

INTERNET

.livingDOMAIN  

.todayGENERATION  

.genera,onEVOLUTION  

The Generation Cohort: Veterans - Baby Boomers - Xers - Millenials

Digital Immigrant vs

Digital Native

.realPHENOMENOLOGY  

.gadgetEVERYWHERE  

Digitius = “Jari Jemari”

.digitalisa,onCONCEPT  

.digitalENTITIES  

.digitalPROCESS  

.businessTRANSFORMATION  

.valueMATRIX  

Use  of  computers  to  mediate  social  ac,vity  • messaging  (email,  chat,  IM,  etc.)  

• sharing  (music,  photos,  video,  links,  etc.)  

• transac>ons  (online  shopping,  banking,  etc.)  • community  (discussion,  iden>ty,  etc.)  

.socialCOMPUTING  

Drive  collabora,on  &  social  interac,on  

Capture  &  share  tacit  knowledge  

Discover  content  in  new  ways  

Capture  the  “wisdom  of  the  masses”  via  

social  feedback  

Build  a  sense  of  connec,on  to    the  company  

.ictDRIVER  

.technologyTREND  

.learnSMARTER  

.workFASTER  

Browsing

Social-Networking

Chatting

Group-Ware

Mailing-list

Email Blogging

.applica,onsSPECTRUM  

  E-Government E-Learning

E-Business

E-Commerce E-Procurement

E-Money

.compe,,veCONCEPTS  

TagWorld, MySpace, Facebook - Create a personal profile to share random thoughts and content

Flickr, Buzznet, Zoto - Share digital photos

YouTube - Share personal videos

LinkedIn - Use business contacts as the roots for growing new ones

Catster, SnowboardGang, Zebo, Hamsterer

- Interest specific sites

Why  join  a  networking  site  ?    

78%  To  meet  people    47%  Find  entertainment    38%  Learn  something  new    23%  Influence  others    

.phenomenalSITE  

1st  Wave   2nd  Wave   3rd  Wave:  Social  Compu>ng  

Virtual  workspaces  

Instant  messaging  

Enterprise  portals  

Presence  

Web  conferencing  

Exper,se  automa,on  

Personal  websites  

Composite  Applica,ons  

E-­‐mail  

Calendar  

Group  scheduling  

Discussion  forums  

Directories  (taxonomy)  

Groupware  

Blogs  

Wikis  

RSS  feeds  

Social  networks  

Tagging  

Social  bookmarking  

Personal  profiles  

Mashups  

.interac,onEVOLUTION  

.secondWAVE  

.webCHALLENGES  

.webEVOLUTION  

.webGENERATION  

.socialGRAPH  

Motorola CliqHTC G1 HTC HeroSamsung i7500

Samsung MomentMotorola DroidHTC Magic HTC Tattoo

Sony X10

.openPHENOMENA  

•  A  soXware  plaYorm  and  opera>ng  system  for  mobile  devices  

•  Based  on  the  Linux  kernel  •  Developed  by  Google  and  later  the  Open  Handset  Alliance  (OHA)  

•  Allows  wri>ng  managed  code  in  the  Java  language  •  Possibility  to  write  applica>ons  in  other  languages  and  compiling  it  to  ARM  na>ve  code  

•  Unveiling  of  the  Android  plaYorm  was  announced  on  5  November  2007  with  the  founding  of  OHA  

.androidMOVEMENT  

It's  a  consor,um  of  several  companies    Devoted  to  advancing  open  standards  for  mobile  devices    Develop  technologies  that  will  significantly  lower  the  cost  of  developing  and  distribu,ng  mobile  devices  and  services  

.openALLIANCE  

 Android  is  not  a  single  piece  of  hardware;  it's  a  complete,  end-­‐to-­‐end  soiware  plajorm  that  can  be  adapted  to  work  on  any  number  of  hardware  configura,ons.  Everything  is  there,  from  the  bootloader  all  the  way  up  to  the  applica,ons.      

.joinARCHITECTURE  

資料來源：DIGITIMES，2009/12

.mobileINDUSTRY  

Android  currently  runs  on  less  than  2%  of  all  smartphones.    

v Predicted forecast for smartphone OS’s by 2012:§ Symbian, 203 million devices sold (39% of the

market) § Android, 76 million devices sold (14.5% of the

market) § iPhone, 71.5 million devices sold (13.7% of

the market) § Windows Mobile, 68.8 million devices sold

(12.8% of the market) § BlackBerry, 62.25 million devices sold (12.5%

of the market) § Palm’s WebOS, 11 million devices sold (2.1%

of the market)

.gartnerPREDICTION  

.ubiquitousCOMPUTING  

.beyond2010  

Knowledge

Digitization

Virtualization

Molecularization

Integration/Internetworking

Disintermediation

1

2

3

4

5

6

Convergence

Innovation

Prosumption

Immediacy

Globalization

Discordance

7

8

9

10

11

12

.corePHILOSOPHY  

Karyawan

Convergence  Communica,on  

Technology  within  the  Industrial  Network  

SUPPLIERS  

CUSTOMERS  

.mainCONVERGENCE  

Data  Management  Technology  

Informa,on  System  and  

Communica,on  Technology  

Knowledge  Management  and  Business  Intelligence  Technology  

Corporate  Governance  Management  Technology  

.successFACTORS  

1.  Back  Office  Communica>on  Technology  2.  Front  Office  Communica>on  Technology  3.  Internet  and  Mobile  Connec>on  Technology  4.  Customers  Profiling  and  Behaviors  Assessment  Technology  5.  Resources  Monitoring  and  Tracking  Technology  6.  Mul>media-­‐Based  Interac>on  Technology  7.  Electronic  Data  Center  and  Management  System  Technology  8.  Corporate  Internetworking  Alliance  Technology  9.  Business  Intelligence  and  Security  Management  Technology  10.  Business  Applica>ons  Hos>ng  Technology  

.coreREQUIREMENTS  

Interlocal  vs  Interna,onal  Call  

 Fixed  vs  Mobile  

Devices  Technology    

Individual  vs  Group  Arrangement  

 Public  vs  Private  

Network    

Free  Rule  vs  Specific  Rules  Applied  

.backofficeCOMM  

Interlocal  vs  Interna,onal  Call  

 Fixed  vs  Mobile  

Devices  Technology    

Individual  vs  Group  Arrangement  

 Public  vs  Private  

Network    

Free  Rule  vs  Specific  Rules  Applied  

Toll  Free  vs  Premium  Call    

Pay  per  Call  vs  Charge  Back    

Wai,ng  List  vs  Rou,ng  System    

Manual  vs  Intelligent  Menu    

Unrecorded  vs  Recorded  Event  

.frontofficeCOMM  

I  N  T  E  R  N  E  T  

Email  Chapng  

Mailing  List  

Blogging  

Browsing  

Newsgroup  

E-­‐Business   E-­‐Commerce  

.internetBACKBONE  

.customerPROFILING  

.resourceMONITORING  

.mul,mediaBROADBAND  

.remoteDATACENTER  

.seamlessINTEGRATION  

.embeddedSECURITY  

.hos,ngTECHNOLOGY  

Can  somebody  provide  me  with  that  ?  As  long  as  …    •  Tailor-­‐made  products  and  services  based  on  our  unique  needs  •  Customised  business  models  as  required  by  our  company  policy  •  Long-­‐term  alliance  arrangement  as  opposed  to  one  >me  contract  •  Flexible  and  scalable  enough  for  my  business  profile  and  future  growth  •  Compe>>ve  and  affordable  price  for  qualified  products  and  services  •  Exclusive  agreement  for  “our”  possible-­‐to-­‐produce  innova>ons  •  Great  help  desk  and  suppor>ng  services  within  24/7  mode    

.callforPARTNERS  

.ourNEXTERS  

can  we  live  together  in  peace  within  a  wired  world  global  environment  

where  every  individual  can  interact  with  each  others  at  any,me  from  anyplace  without  having  afraid  of  being  violated  

by  anything  …  

?  

.theWISDOM  

Q&A  

THANKYOU