The global leader in virtual care - Amazon S3 · Teladoc Health is the global virtual care leader, helping millions of people resolve their healthcare needs with confidence. Together

The global leader in virtual care

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Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Through our award-winning consumer experience brands–Advance Medical, Best Doctors, BetterHelp, HealthiestYou, and Teladoc–we help millions of people around the world resolve their healthcare needs with confi dence.

Our ever-advancing technologies and fl exible, tailored approach provide extensive clinical expertise through a simple, integrated experience to tackle your client’s largest cost drivers. A new kind of care with better convenience, outcomes, and value for all.

Transforming the healthcare experience

Healthcare demands are causing the majority of employers to search for a virtual care solution. However, this often means managing multiple vendors as most employers offer each benefi t with a separate vendor leading to purchasers and employees alike being overwhelmed by a sea of digital point solutions.

Through a single contract and member engagement plan, Teladoc Health’s unrivaled solutions tackle the most relevant challenges across the healthcare ecosystem. We make it easier for people to access the right kind of care and resolve their healthcare needs with confi dence.

Solving employers’ biggest challenges with virtual care

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51% of employers will implement more virtual care solutions*

The top cost drivers in healthcare are high-cost claims and specialty pharmacy*

68% of employers need to partner with an additional engagement platform to manage their vendors*

* Large Employers’ 2019 Health Care Strategy and Plan Design Survey by the National Business Group on Health https://www.businessgrouphealth.org/benchmarking/survey-reports/surveys-of-large-employers/

97% of employers will offer telehealth services

78% will offer behavioral health services

71% will offer expert medical services

By 2019:*

1. The new “healthcare front door” won’t be a physical door at all.

Eight predictions for 2019At Teladoc Health, we’re continually modernizing how people access and experience healthcare. We’re optimistic about this progress and enthusiastic to support these emerging trends:

2. As health needs evolve, more non-acute care will go virtual.

3. Modernizing healthcare benefits will yield unexpected satisfaction results.

4. Household healthcare decision-makers seek convenience without sacrificing quality.

5. Virtual care delivery will integrate behavioral health into the primary care setting.

6. Virtual care moves beyond the tipping point as critical factors align in its favor.

7. AI will play a valuable role in healthcare as augmented intelligence.

8. Virtual care will curb costs by reducing barriers to care.

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Telehealth Services Expert Medical Services

Addressing breadth-of-care needsOur portfolio of services addresses a broad spectrum of healthcare needs, from pink eye and skin rashes to mental health illnesses and cancer, regardless of where the employee/employer is located or enters the system.

Managing the spectrum of conditions also means we have the capabilities to mitigate their associated costs.

Telehealth Services

Expert Medical Services

Access to healthcare abroad

Multinational organizations are increasingly focused on supporting employees and their dependents to assure engagement, retention, and productivity. Navigating an unfamiliar health system while traveling heightens uncertainty and stress for employees and can result in higher costs for employers.

Our Global Care service enables travelers and expats to access convenient, high-quality virtual healthcare at a lower cost while living or traveling anywhere around the world. Our local market knowledge and presence on almost every continent enables us to deliver care to employees in more than 20 languages.

1 https://www.hotelbusiness.com/gbta-forecasts-7-growth-in-global-business-travel-spend/ 2 http://www.fi naccord.com/press-release_2018-global-expatriates-size,-segmentation-and-forecast-for-the-worldwide-market.htm

The fi rst virtual offering of its kind

Over $1 trillion in global business travel spending1

Over 66 million expatriate workers worldwide2

The trend toward globally mobile workforces is on the rise:

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When virtual care comes fi rstTo encourage employees to use virtual care as the fi rst touch point into the healthcare ecosystem, we leverage a combination of:

Full spectrum of virtual care

services

Advanced data analytics

Smart plan design

Innovative engagement

Integrated user experience

Guidance and navigation

Telehealth services

Expert Medical Services

Healthcare ecosystem integration

Consumers access an integrated virtual experience as their fi rst entry into the healthcare system

People in need: Unresolved cases that have likelihood of requiring a second opinion

High-value populations: Populations with high-loss conditions and treatments

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Specialty pharmaceuticals: High-value opportunities to re-evaluate treatment plans and reduce costs

Mental health: Opportunities to provide early access to affordable treatment

ER/Urgent Care overuse: Individuals with basic telehealth needs who are using the ER for primary care

We are integrating advanced data analytics into our service model to identify high-need and high-value opportunities–dramatically increasing our impact on people’s lives.

Turning insights into action

Initiate – Members facing medical uncertainty can initiate a case by mobile app, web portal, or phone.

Intake – The Member Advocate gathers information about all treating physicians, tests, diagnoses, treatment plans, records, and labs.

Review – Using updated research and industry best practices, a peer-recognized specialist provides diagnostic and treatment guidance for the member’s best health outcome.

Report – Expert recommendations along with all medical information is summarized into a comprehensive report and is shared with the member and their treating physician.

Expert Medical Opinion process

Patient-centric Expert Medical Opinion processWe have redefi ned the standard for addressing complex care cases with a patient-centric model proven to drive better outcomes for hundreds of the most high-cost medical conditions. Using advancements in analytics, cognitive computing, and an award-winning member experience, we bring the brightest minds in medicine to provide answers to the most complex medical concerns.

Services range from fi nding a local expert and providing Treatment Decision Support to our most commonly used service, Expert Medical Opinion.

One company struggled to manage the number of solutions and associated costs available to address all of its employees’ healthcare needs. So when it reduced the number of health plan offerings, it needed to find a way to supplement its benefits offerings.

Program objectives:

• Streamline benefits by offering a comprehensive solution that addresses medical needs of any complexity

• Ensure each employee has the correct diagnosis and treatment to avoid inappropriate medical procedures

• Redirect ER and urgent care usage by offering a network of providers that match the aging population

Program solution:

With Teladoc Health, the company’s employees received a “one-stop shop” to access quality virtual care as well as a customized engagement strategy. Regardless of where its employees are located or enter the system, they can utilize board-certified providers for 24/7 telehealth visits from a network of 50,000 world-renowned experts. By giving employees confidence in their medical care, the company raised employee satisfaction and provided the right care at the right time.

CASE STUDY:

Nonprofit research firm

$125K savings in the first six months

15.7% annualized utilization

43% improved diagnosis

57% improved treatment

2017 RESULTS

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The importance of a virtual Behavioral Health solutionThe number of men and women experiencing depression and anxiety continues to rise each year, with more than 300 million people1 suffering around the globe.

High costs – Behavioral health conditions cost over $200 billion in the U.S. each year, and those with comorbidities cost two to three times greater.2

Access to care – One in fi ve people deal with a behavioral health issue3—yet the average wait time for an in-person therapy visit is nearly a month.4

Productivity – Presenteeism costs employers $1.5 trillion annually. On average, employees lose nearly three working months to presenteeism.5

The importance of The importance of a virtual Behavioral a virtual Behavioral Health solutionHealth solutionThe number of men and women experiencing depression and anxiety continues to rise each year, with more than 300 million people1

suffering around the globe.

High costs – Behavioral health conditions cost over $200 billion in the U.S. each year, and those with comorbidities cost two to three times greater.2

Access to care – One in fi ve people deal with a behavioral health issue3—yet the average wait time for an in-person therapy visit is nearly a month.4

Productivity – Presenteeism costs employers $1.5 trillion annually. On average, employees lose nearly three working months to presenteeism.5

After continued success with Teladoc Health, one client decided to expand its offerings to provide specialized support for mental health conditions.

Program solution:

With its goal to provide access to the right care at the right time, this client partnered with us to provide virtual behavioral healthcare and dermatology services to its employees. The depth and breadth of the integrated solution, combined with a surround-sound engagement strategy, helped increase employee utilization and save the company $200,000.

CASE STUDY:

Global management consulting fi rm

Additional services added

Annualized Utilization

Jul-16 Jan-16 Jul-17 Jan-18 Jan-18

20%

30%

40%

50%

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Teladoc Health’s Behavioral Health Services are the most comprehensive in the marketplace. From building an ongoing relationship with a mental health professional to accessing an expert medical opinion to managing uncertainty about an existing mental illness, we are transforming access, reducing stigma, and improving behavioral health outcomes.

The results of our accessible Behavioral Health solution:

72% of patients with anxiety improved after more than two visits6

69% of patients with depression improved after more than two visits6

1World Health Organization 2National Institute of Mental Health 3National Alliance On Mental Illness 4Psychiatric Services, a journal of the American Psychiatric Association 5”Presenteeism Costs Business 10 Times More than Absenteeism.” https://www.ehstoday.com. 6Study using Teladoc Health data

The key to engagement

Teladoc Health clients experience fi ve times the utilization over the industry average One of our key differentiators is the fi rm belief that it’s our responsibility to drive engagement. To deliver on this, we have built a proprietary, state-of-the-art engagement engine that is fundamentally rooted in using analytics to be able to identify, reach and personalize all of our communications based on the member’s individual care needs, demographics, and the specifi c context in which we are engaging them. We are able to leverage our unmatched breadth, scale and expertise to inform our analytics and machine learning which ultimately gives us the ability to engage high-cost, hard-to-reach populations, right in their moments of need.

Three core barriers to employee utilization that we overcome:

1. Lack of awareness about the benefi t2. Lack of awareness in the moment of need3. Lack of confi dence it will resolve their problem

On the go

When need arises

Online

When watching

When streaming

In the home

In theinbox

Plan communi-

cations

In the workplace

Social media

Word of mouth

Top-of-mind, moment-of-

need awareness

Eligibility & education awareness

Resolution confi dence

Member

Surround-sound communications

The key to engagement

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We are passionate about taking care of people.

We are committed to unsurpassed quality.

We keep our promises.

We lead with integrity, accountability, and transparency.

We stand up for what’s right.

We strive to create value.

We respect each other and value succeeding together.

Driven by a passion to improve healthcare, we are guided by our values

LEARN MORE

go.teladochealth.com/segal | [email protected]

About Teladoc HealthTeladoc Health is the global virtual care leader, helping millions of people resolve their healthcare needs with confidence. Together with our clients and partners, we are continually modernizing the healthcare experience and making high-quality healthcare a reality for more people and organizations around the world.

295431157 | 112818 © 2018 Teladoc Health, Inc. All rights reserved.