University of Reykjavík Course: Market Research Speaker: Gunnar Hólmsteinn 4. Mars 2009 The Next Market Research
Sep 15, 2014
University of ReykjavíkCourse: Market Research
Speaker: Gunnar Hólmsteinn
4. Mars 2009
The Next Market Research
BrandTrend number oneTrend number twoTrend number
threeTrend number four
CLARA?
From the mass media to you.
From the audience to
involvemet.
From a message to a
conversation.
From asking to listening.
Where we are going
I’m
CEO at CLARA
Project Manager for a full 3-year research grant at Icelandic Center for Research
Brand Manager and Market Researcher at The Coca-Cola Company
Studying Industrial Engineering and Entrepreneurial Business
You’re
?
?
?
?
Are today’s methods sufficient for defining your brand?
Time
Consu
mer
Pow
er
The Internet Arrives
Time
Consu
mer
Pow
er
The Internet Arrives
Format
Mass Media
TVCRadio Spot
Press AdPoster
BillboardClassified Ad
Transit Ad
User Generated Content
Video BlogPodcastingBlogRSSRich MediaCraigs ListViralEmailWiki
Trend number one A shift in where content is created and served
Audience
REACH and TOUCH TARGET RATING POINTS AUDIENCE MEASUREMENT LISTENERSHIP MEDIA RESEARCH
VIEWING HABITS MEDIA MARKET TELEVISION MARKET AREA DESIGNATED MARKET AREA
Involving the communityBarack Obama Case Study
Edelman, 2009
• Create a profile• Post a comment• Make a donation• Sign up for e-
mail/sms• Friend on social
Network
Personal
• Post pictures, videos
• Write a blog post• Join a group
Social• Recruit others to
donate• Host an event• Create a group
Advocate
Trend number two
Involve your community
Message
http://www.youtube.com/watch?v=FZ1st1Vw2kY
EA Sports Case Study
Conversation
Tone
Mass Media
PassiveOne-way
Mass-MarketingMessage
User Generated Content
ActiveTwo-WayNarrowcastingConversation
The Economist
The less control a company has over it's marketing message, the greater it's credibility”
“
Trend number three
Join your customers in a conversation
ConversationRealizing the power of word-of-mouth
How can you possibly measure this this?
Have a seat...
How do you feel, about our product?
Ask?
Steve JobsCo-Founder, Chairman & CEOAppleMay 1998
It's really hard to design products by focus groups. A lot of times, people don't know what they want until you show it to them.”
“
Henry Ford
If I had asked people what they wanted, I would have built a faster horse.”
“
Listen!
Akio MoritaCo-FounderSony Corporation
We don’t ask consumers what they want. They don’t know. Instead we apply our brain power to what they need, and will want, then make sure we’re there, ready”
“
Trend number four
From asking to listening
BrandTrend number
oneTrend number twoTrend number
threeTrend number
four
From the mass media to you.
From the audience to
involvemet.
From a message to a
conversation.
From asking to listening.
Where we’ve been
Skate to where the puck is going to be, not where it has been.
- Wayne Gretzky
Contact me!Gunnar Hólmsteinnt. +354 664-3730e. [email protected]