THE CORNERSTONE OF BUSINESS IS CLIENT RELATIONSHIP Communicate Effectively. Provide Excellent Customer Care.
The Cornerstone of Business is Client Relationship: Communicate Effectively, Provide Customer Care
Jun 14, 2015
Filipino corporate trainer and motivational speaker, Mr. Myron Sta. Ana talks about how Client Relationship or Customer Service and how it plays a vital role in the success of any company or product and service provider.
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THE CORNERSTONE OF BUSINESS IS CLIENT RELATIONSHIP
Communicate Effectively. Provide Excellent Customer Care.
Elements of Client Relationship
InternalExternal
Internal (Preview)Cognition (Knowledge)Competencies (Skills)Character (Attitude)
External (Preview)Conditions (Environment)Climate (Motivation)Compatibility (Job-Person Fit)
InternalCompetencies (Skills)
How a job is done How it is done well
InternalCharacter (Attitude)
Build rapportSound positiveDon’t show negative attitude (boastful,
impatient)Smile all the time
ExternalConditions
Working EnvironmentManagement SupportPeople Compensation and BenefitsRewards and Recognition
ExternalClimate
MoodMotivationMoxie
ExternalCompatibility (Job-Person Fit)
ExternalCompatibility (Job-Person Fit)
Customers are not always RIGHT but they always have the
RIGHT to be treated RIGHTMyron Sta. Ana
MATINEE IDOL AND ACTION STARAuthor of “Book Still Being Written”
Facebook Fan Page:www.facebook.com/MyronStaAnaTCS
Twitter Handle:@MyronStaAna
LinkedIn Profile:www.linkedin.com/in/MyronStaAna
Google+ Account:www.plus.google.com/+MyronStaAna
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