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Implications for Management►Like it or not, the workforce is changing►One generation isn’t better or worse, just different►Generations see the world based on their
experience-especially in their early (formative) years
►Biggest single factor is experience with adversity►Easiest to manage people who are like you►Rather than fight it, learn to adopt it►Failure to adapt causes turnover
Management Approach►Understand general characteristics and beliefs►Try to establish preferred work environment►Recognize the impact of technology: it’s huge►Make appropriate management interventions►Build reward structure around generational values
► Allow/encourage them to mentor► Let them control their own work► Hold accountable with light reins► Permit flexibility – even flex hours► Respect wisdom and experience
► Ask for their ideas► Set clear expectations► Credit their experience► Avoid micro-management► Focus on big picture► Stress relationship building► Challenge them► Keep reviews informal
► Situation ethics prevail► Question everything► Instant gratification► Few basic skills but dazzling with
technology► Highly mobile► Little experience with adversity► This is my job, not my life► Rules were made to be challenged► Social and sociable► Won’t suck up to you. Will stand up to
you.► Think globally► Entitlement because I am me► Some may have had “helicopter moms”
► Fast paced, dynamic► Informal and unstructured► Allows and encourages fun► Shouldn’t always have to be there► What’s this regular hours thing?► Company needs to have a social
conscience► Allows individuality► Embraces diversity► Project-driven over career driven► Frequent new challenges
► Give explicit instructions► Explain why► Be candid and direct► Make expectations clear► Allow socializing► Set a good example► Don’t get angry at pushback► Respect them► Take a personal interest in them► Engage in dialogue, not debate► Don’t make them work in isolation
► Technology “toys”► Public recognition► Reward performance, not tenure► Create/allow social opportunities► Respect their talents and skills► Train and mentor them► Encourage fun on the job► Let them control their