Prepared by: Mohammed K. Barakat July 26 th , 2011 CSSBB Body of Knowledge (BoK) II Enterprise-Wide Deployment Enterprise-wide View Enterprise Leadership Value of Six Sigma Six Sigma Foundations Value and foundations of Lean Integration of lean and six sigma Business processes and systems Six Sigma gurus Six Sigma gurus Lean Enterprise Lean Enterprise Lean Manufacturing/ Lean Production Lean Manufacturing/ Lean Production Lean techniques in service Lean techniques in service Lean Pioneers Lean Pioneers Systems Systems Business Systems Business Systems Processes Processes Business Processes Business Processes Business Responsibilities Business Responsibilities Common functional responsibilities Common functional responsibilities Leadership responsibilities Organizational roadblocks Change management Linking projects to goals Roles & responsibilities Management support Management support Training Training Reward & reinforcement Reward & reinforcement Flat organizations Flat organizations Tall (vertical) organizations Tall (vertical) organizations Functional organizations Functional organizations Product organizations Product organizations Geographic organizations Geographic organizations Matrix organizations Matrix organizations Team-based organizations Team-based organizations Cross Functional Collaboration Cross Functional Collaboration Organizational change Organizational change Change process Change process Change Agents Change Agents Types of organizational change Types of organizational change Large scale change Large scale change Resistance to change Resistance to change Linking projects to organizational goals Linking projects to organizational goals Kaizen Events Kaizen Events Six Sigma roles Black Belts Black Belts Master Black Belts Master Black Belts Green Belts Green Belts Executive Sponsors Executive Sponsors Champions Champions Process Owners Process Owners Six Sigma structure
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th, 2011 CSSBB Body of Knowledge (BoK)Other comparative analysis Determining critical customer requirements ... PERT CPM Gantt (Bar chart) Measurement of project activity Milestones
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Master Black Belts Master Black Belts Green Belts Green Belts Executive Sponsors Executive Sponsors Champions Champions Process Owners Process Owners
Six Sigma structure
Six Sigma structure
Prepared by: Mohammed K. Barakat
July 26th, 2011 CSSBB Body of Knowledge (BoK)
III Process Management
III Process Management
Process Management overview
Process Management overview
Stakeholder impact
Stakeholder impact
Critical requirements
Critical requirements
Benchmarking
Benchmarking
Performance measures
Performance measures
Financial measures
Financial measures
Overview Overview Process elements Process elements
Process levels Process levels
Harry’s Six Sigma Breakthrough Strategies
Harry’s Six Sigma Breakthrough Strategies
CTQ CTQ COQ COQ CTD CTD CTP CTP CTS CTS
Types Types
Process Process Performance Performance Project Project strategic strategic
Benchmarking sequences Benchmarking sequences
Benchmarking activities Benchmarking activities Juran benchmarks Juran benchmarks Omdahl CI process Omdahl CI process
Benchmark approaches Benchmark approaches
Business level metrics Business level metrics Operations level metrics Operations level metrics Process level metrics Process level metrics
Measurement system considerations
Measurement system considerations
Metrics Metrics
Cost-Benefit Analysis Cost-Benefit Analysis Return on Assets (ROA) Return on Assets (ROA) Return on Investment (ROI) Return on Investment (ROI) Net Present Value (NPV) Net Present Value (NPV) Internal Rate of Return (IRR) Internal Rate of Return (IRR) Payback Period Payback Period Traditional cost concept Traditional cost concept Origin of quality cost measurements Origin of quality cost measurements Cost of Poor Quality (COPQ) Cost of Poor Quality (COPQ)
Advantages of quality cost system Advantages of quality cost system Limitations of quality cost system Limitations of quality cost system Quality cost pitfalls Quality cost pitfalls
Prepared by: Mohammed K. Barakat
July 26th, 2011 CSSBB Body of Knowledge (BoK)
IV Team Management
IV Team Management
Team Formation
Team Formation
Team Facilitation
Team Facilitation
Team Dynamics
Team Dynamics
Time Management
Time Management
Decision-making Tools
Decision-making Tools
Problem-solving methodologies
Problem-solving methodologies
Management & Planning Tools
Management & Planning Tools
Team Evaluation & Reward
Team Evaluation & Reward
Types of Teams
Types of Teams
Synopsis of Team Applications
Synopsis of Team Applications
Team Roles
Team Roles
Member Selection
Member Selection
Selecting team members
Selecting team members Adding new team members
Adding new team members Removing team members
Removing team members Team size Team size Team diversity Team diversity Belbin Team Roles Belbin Team Roles
Launching Teams
Launching Teams
Company team benefits Company team benefits Team member benefits Team member benefits Team resources Team resources Management support Management support The Steering Committee role The Steering Committee role Team building activities Team building activities Initial project selection Initial project selection
Team motivation
Team motivation
Motivation techniques
Motivation techniques
The Hawthorne Studies
The Hawthorne Studies Abraham Maslow Abraham Maslow Douglas McGregor Douglas McGregor Frederick W. Herzberg
Interrelationship Digraphs Tree Diagrams Tree Diagrams
Prioritization Matrices
Prioritization Matrices
Matrix Diagrams Matrix Diagrams
Process Decision Program Charts
Process Decision Program Charts
Activity Network Diagrams
Activity Network Diagrams
Team performance evaluation
Team performance evaluation
Team performance factors
Team performance factors
Team reward and recognition
Team reward and recognition
Management presentations
Management presentations
Prepared by: Mohammed K. Barakat
July 26th, 2011 CSSBB Body of Knowledge (BoK)
V Define
V Define
Voice of the customer
Voice of the customer
Project Charter
Project Charter
Project tracking
Project tracking
Customer identification
Customer identification
Customer feedback
Customer feedback
Customer requirements
Customer requirements
Project stakeholders Project stakeholders Identify the customer Identify the customer Internal customers Internal customers
External customers External customers
End Users End Users Intermediate Customers
Intermediate Customers Impacted Parties
Impacted Parties
External customer identification
External customer identification Customer service Customer service Customer retention Customer retention Customer loyalty Customer loyalty
Customer metrics selection
Customer metrics selection Collecting customer data
Collecting customer data Business level
Business level Operations level Operations level Process level Process level
Voice of internal customer
Voice of internal customer Voice of external customer
Voice of external customer Customer surveys Customer surveys Survey pitfalls
Survey pitfalls Instruments to gather data
Instruments to gather data Customer service measurement
Customer service measurement Customer data analysis
Customer data analysis
Statistical tests Statistical tests Line graphs Line graphs Control charts Control charts Matrix diagrams Matrix diagrams Pareto analysis Pareto analysis Other comparative analysis
Mutually Exclusive Events Testing for event relationship
Testing for event relationship
The Additive Law The Additive Law The Multiplicative Law The Multiplicative Law
Normal Distribution Normal Distribution Binomial Distribution Binomial Distribution Poisson Distribution Poisson Distribution Chi Square Distribution Chi Square Distribution F Distribution F Distribution Student’s t Distribution Student’s t Distribution
Hypergeometric Distribution
Hypergeometric Distribution
Choosing correct Discrete distribution
Choosing correct Discrete distribution
Bivariate Normal Distribution
Bivariate Normal Distribution Exponential Distribution
2 Factor, Two-Way ANOVA with Interaction Components of Variance
Components of Variance ANOVA table for AxB Factorial Experiment
ANOVA table for AxB Factorial Experiment ANOVA table for Randomized Block Design
ANOVA table for Randomized Block Design
Uniform Distribution (GOF) Uniform Distribution (GOF) Normal Distribution (GOF) Normal Distribution (GOF) Poisson Distribution (GOF) Poisson Distribution (GOF) Binomial Distribution (GOF) Binomial Distribution (GOF)
Contingency Tables Contingency Tables Coefficient of Contingency (C)
Coefficient of Contingency (C)
Parametric vs Nonparametric Tests
Parametric vs Nonparametric Tests
Correlation of Attributes
Correlation of Attributes
Nonparametric Techniques Nonparametric Techniques Kendall Coefficient of
Concordance
Kendall Coefficient of Concordance Spearman Rank Correlation Coefficient (rs)
Spearman Rank Correlation Coefficient (rs) Kruskal-Wallis One-Way ANOVA by Ranks
Kruskal-Wallis One-Way ANOVA by Ranks Mann-Whitney U Test Mann-Whitney U Test Wilcoxon-Mann-Whitney Rank Sum Test
Wilcoxon-Mann-Whitney Rank Sum Test Levene’s Test Levene’s Test Mood’s Median Test Mood’s Median Test Nonparametric Test Summary
Nonparametric Test Summary
FMEA Process Steps FMEA Process Steps Risk Assessment & RPN Risk Assessment & RPN Risk Assessment Risk Assessment Failure Mechanisms vs Failure Modes
Failure Mechanisms vs Failure Modes Types of FMEAs Types of FMEAs
Design FMEAs Design FMEAs Process FMEAs Process FMEAs System FMEAs System FMEAs Functional FMEAs Functional FMEAs
Gap Analysis
Gap Analysis
Root Cause Analysis
Root Cause Analysis
Waste Analysis
Waste Analysis
Scenario Planning Scenario Planning
Benchmarking Benchmarking SWOT Analaysis SWOT Analaysis PEST Analysis PEST Analysis Porter’s five competitive forces
Porter’s five competitive forces
“Where do we want to be?” Tools
“Where do we want to be?” Tools
Hoshin Planning Hoshin Planning
“Where are we now?” “Where are we now?”
Organizational Assessments Organizational Assessments “How are we going to measure results?”
“How are we going to measure results?”
Organizational Metrics Organizational Metrics
5 WHYs 5 WHYs 5 Ws and H 5 Ws and H Cause-and-Effect (Fishbone) Diagrams