Telephone etiquette in Telemarketing

Telemarketing industry’s main medium to reach and persuade customers is through the telephone. If you’re involved in telemarketing, you know how important every phone calls you do during your working hours. Each phone call should be handled carefully. If you failed to do so, your potential customers may not want to spend time on the phone and listen to you. A great impression is a must!

One way to impress your potential customer is to impress them with your good telephone skills and etiquette. Provoke their interest to engage or continue doing business with your company.

The potential or existing customer should be treated as they are of the utmost importance because they’re valuable in the growth of your company. As a telemarketer, you should give all respects and treat them courteously. Although, there are really rude people whom you’ll encounter, your duty should still be performed very well.

Telephone etiquette is the set of rules or a proper attitude in handling phone call. It’s all about having good manners when responding to a call or making a call.

Anyone who begins a telephone call should not forget to introduce

himself when the phone is answered. It is regarded as disrespectful to just ask somebody else without first introducing one's self. In that case, the caller unfortunately happened to make a lousy impression to the person on the other line.

Telephone etiquette is very important in telemarketing in order to set off a favorable sales process. During the first 10 seconds of conversation is the moment the customer builds impression toward the caller or the telemarketer. The point is, any telemarketer or (simply just anyone) should always be at their best when making or answering a phone call. It simply shows professionalism.

Having that telemarketing skills, plus using telephone etiquette will surely nail a sale. It’s always an opportunity whenever a prospect customer answer your call that’s why you should not forget the proper telephone etiquette.

People usually trust businesses who are professional. If you show them professionalism and they would feel good about your brand.

Thus, a company’s success can be achieved by doing a simple yet very important telephone etiquette. To learn more about Telemarketing, contact AustraliaBPO.

Related link: www.telemarketingcontactlist.com www.australiacallcentres.com For VOIP services, check out Call Center VOIP