Technik Connection 5-2012.pdf

5.2012 September/OctoberThe Lufthansa Technik Group Magazine

Total Component Support

TCS® for entire SAS fleet

Interview with Dr. Burkhard Andrich

“Mobility means reliability”

Airline Support Teams – AST®

The mobile repair shop

AOG Services

More mobility for the world

Fai

rs

& Exhibitions

see page 27

Meet us

worldwide

2 | Content

Lufthansa Technik Connection is a complimentary information service for Lufthansa Technik’s family and friends. Published every two months. This and earlier issues can be downloaded from our websitewww.lufthansa-technik.com/connection

Publisher Lufthansa Technik AG Tilman Tesseraux · Marketing & Sales · HAM TS/M Weg beim Jäger 193 · 22335 Hamburg, Germany Infoline +49-40-5070-5553 · Fax +49-40-5070-8860 [email protected] · www.lufthansa-technik.com

Editorial Production Editorial office: Flightlines, HamburgDesign: Art Works! Werbeagentur, HamburgPhotograph: Lufthansa Technik AG Printing: Beisner Druck GmbH & Co. KG

Lufthansa Technik Connection 5.2012

Total Support Services• TCS® contract: 5 SAS component in good hands

AOG Services• 15 years AOG Desk: 6 Help around the clock • AOG testimonials: Happy to help! 8

Airline Support Teams • New: AST® Landing Gear 9• Cyclean® Engine Wash: 12 A turning success • AST® Engines: 14 The mobile engine shop • New service: 16 On-site support plus insurance

Component Services• Interview with Dr. Burkhard Andrich: 10 “Mobility means reliability”

Engine Services• Lufthansa Technik AERO Alzey: 17 Special fix for CF34-10E 1,000th CF34 serviced• CFM56-5B SAC conversion: 18 Less is more…

Innovation & Technology• Heat Exchanger Cleaning: 20 For an optimal cabin environment• Portrait IDAIR: Ideas that fly 26• Interview with Andrew Muirhead: 26 “We are a customizing house”

Regional Sales• New represantative office: 22 We speak Turkish! • Interview with Cemil Sayar: 23 “Best value for money”

Employee Portrait• Horst Krahner: 24 Always a lot going on...

Categories • News 3 - 4• Personalities 19• Events & Exhibitions 27• Products & Services 28• Contacts 30We speak Turkish!

A new represantative office in the Turkish metropolis Istanbul acknowledges the growing importance of the Turkish market.

Mobility around the clockFor over 15 years the Lufthansa Technik AOG Desk has been at the heart of Lufthansa Technik’s “mobility services”.

22

“Mobility means reliability”Interview with Dr. Burkhard Andrich, Senior

Vice President Aircraft Component Services.

10

The mobile engine shopLufthansa Technik’s Airline Support Teams are the mobile experts for supporting customers on site and on wing.

14

6

Lufthansa Technik Connection 5.2012 News | 3

New member of the Executive BoardPersonalities // Dr. Christoph Franz has been elected Chairman of the Supervisory Board of Lufthansa Technik and Dr. Johannes Bussmann has been appointed as Chief Executive Human Resources, Engine & VIP Services. Dr. Bussmann took over this position on September 1 for Uwe Mukrasch, who is leaving the company at his own request. Dr. Bussmann, who is 43, has been Senior Vice President Engine Services at Lufthansa Technik in Hamburg since 2011. After earning a doctorate in engineering, he began his career at Lufthansa Technik in 1999 in product development. There followed four years as Director Sales in Asia and Australia from bases in Hamburg and Singa-

pore before Bussmann became Vice President Marketing and Sales in 2005 and was named Senior Vice President of Aircraft Component Services in 2007. Also new to the Supervisory Board of Lufthansa Techik is Simone Menne, Chief Officer Finance and Aviation Services of Deutsche Lufthansa AG. Effective July 1, she took over for Stephan Gemkow, who resigned the post as of June 30, 2012. //

Continued cooperation with InterSkyLufthansa Technik AERO Alzey // Austrian carrier InterSky and LufthansaTechnik AERO Alzey prematurely prolong their partnership by signing an agree-ment that extends the duration of the existing contract by additional five years. In 2010 InterSky and Lufthansa Technik AERO Alzey entered into an exclusive agreement to support InterSky’s fleet of PW123-powered Q300 aircraft with engine MRO services. “As a result of our excellent experience with Lufthansa Technik AERO Alzey we decided to extend the contract by five more years to secure the best support for our PW123 engines,” said Renate Moser, CEO of InterSky. “The early extension of the contract demonstrates that InterSky is pleased with our services,” says Martin Hach, COO of Lufthansa Technik AERO Alzey. “We thank InterSky for the trust they have placed in us, and we look forward to continuing our good work together over the next years.“ //

manage/m® 2.0 plannedTechnical Operations WebSuite // A relaunch of the manage/m® Internet-based Technical Opera-tions WebSuite – in a Web 2.0 style – is planned for next year. The main focus of the project is on opti-mizing the usability of the WebSuite by offering a brand new user interface and new personalized functions. “Launching the redesigned WebSuite to reflect our customer’s wishes is one of our main focuses in 2012 and 2013,” says Erik Abels, man-age/m® product manager. “manage/m® has always lived up to the highest standards of modern IT,” he adds. “The redesigned WebSuite will continue this trend by setting new standards with its inventive functionalities.” Connection will keep you posted on further developments. //

InterSky operates a fleet of three Q300 from its base airport Friedrichshafen, Germany. The carrier will also add two ATR turbopop aircraft to its fleet.

Line Maintenance for Air Madagascar A340Ameco Beijing // In July 2012, Ameco Beijing started to provide line maintenance releasing for Air Madagascar A340s at its outside Guang-zhou station. This is the eighth international customer there after Air France, Egypt Air, Qatar Airways, Turkish Airlines, etc. Air Madagascar has two flights weekly to Guangzhou. Ameco’s Guangzhou station services 46 flights every week for its customers. Totally in six outstations of Ameco Beijing including Shanghai, Guangzhou, Tianjin, Qingdao, Chengdu and Chongqing, over 100 flights are under service. //

Environment award for LufthansaAirline Business magazine // Lufthansa has landed first prize in the environment category of the Strategy Awards conferred by the prestigious British Airline Business magazine. The award was presented to the Group at a ceremony staged by the magazine at the Honourable Society of Lincoln’s Inn in London in July 2012. The independent jury of respected industry experts said the award went to Lufthansa especially for its pioneering role in testing and developing synthetic fuel in aviation. Lufthansa, as the world’s first airline, conducted long-term tests with bio-kerosene in scheduled flight operations in 2011. As part of the burnFAIR research project, the airline operated eight flights, daily, between Hamburg and Frankfurt with an Airbus A321, with one engine powered half-and-half by a mixture of biofuel and conventional fuel. //

For more information: www.puresky.de

Dr. Johannes Bussmann Dr. Christoph Franz

Lufthansa Technik Connection 5.20124 | News

New AST® base in Hong KongAirline Support Teams // The main customer advantage of AST® support is the short response time. An effective way of reducing the response time is to set up a flexible and quick operating network of local teams in important regions. One example of such a network element is the AST® cooperation with China Aircraft Services Limited (CASL) in Hong Kong. The positive customer response to the AST® team is also clear from the interest and attendance of regional customers at the first AST® customer conference in Hong Kong, where representatives

from Lufthansa Technik AST® Engine Services, CASL, Air Macau, Hainan Airlines, Hong Kong Airlines, Juneyao Airlines, Shenzhen Airlines, and Spring Airlines came together. This shows that the AST® Engine service does indeed live up to its promise of providing “More mobility for the world”. //

Stay up to date!Customer Newsletter // The Lufthansa Technik’s online customer newsletter Connection Flash supplements our popular bi- monthly Lufthansa Technik Group Magazine Connection with first-hand news on innovative technolo-gies and developments, new services and offers, and

future events. Please follow this link to sign up for Connection Flash: www.lufthansa-technik.com/ customer- newsletter //

Scan the QR code to subscribe online.

Expanded services for North AmericaLufthansa Technik Component Services // Headquartered in Tulsa, Oklahoma, Lufthansa Technik Component Services has significantly expanded its portfolio of technical services for aircraft components and plans to grow even further. The company has bundled all its ser-vices for the repair and supply of aircraft com-ponents at this site in the heart of the American continent, with the result that the square foot-age of its workshops and warehouses has sig-nificantly increased in recent years. In addition to component services, the company now also offers services for the disassembly of aircraft and the sale of their components and engines. Lufthansa Technik Component Ser-vices offers a complete repair process with competitive turnaround times for hydraulic, pneumatic and avionic components as well as emergency and galley equipment. Services range from component repairs to part returns. The company maintains warehouses in Fort Lauderdale, San Francisco and New York (JFK), from which large numbers of compo-nents are available around the clock. //

Component support for Go AirlinesAirbus A320 and A320neo // Go Airlines (GoAir), one of the leading domestic carriers in India, and Lufthansa Technik have signed an extensive component support contract, effec-tive from August, 2012, for the carrier’s present and future fleet of 20 A320 classic and 72 A320neo aircraft. The contract covers most of the spare parts required for the regular main-tenance of A320 classic aircraft and will also cover the new A320neo fleet of GoAir which is expected to enter into service from 2016 onwards. The component support will be handled via the Lufthansa Technik Group network. Spare parts shall be supplied to the airline’s bases at Mumbai and Delhi. The contract also provides GoAir access to Lufthansa Technik’s manage/m® Technical Operations WebSuite, where-by both parties shall observe just-in-time inventory manage-

ment. This will enable further efficiency gains for both parties. The mainte-nance and repairs of the components will be done at Lufthansa Technik facili-ties. GoAir shall be sup-ported by a dedicated customer support team in addition to Lufthansa Technik’s general 24/7 AOG Desk. “Over the past

years Lufthansa Technik has proven its ability to understand the dedicated needs of low cost carriers in the Asian region. Thus, we are sure that we have made the right choice to get the best possible technical support for our growth path in India,” said Giorgio De Roni, Chief Executive Officer of GoAir. //

The AST® Engine Services Conference was attended by representatives from numerous large carriers.

New trainees at Lufthansa TechnikNext generation // The beginning of the academic year 2012 will see a total of 835 young people enrolled in conventional or dual-study training programs at Lufthansa Technik Group in Germany. 148 of them are joining the company this year as new trainees. These numbers offer proof that in spite of the still difficult economic situation in the MRO industry, Lufthansa Technik is upholding its commitment to training coming generations for work in the aircraft industry. Efforts are underway to support more women in entering technical professions. Beginning with the 2013 training year, Lufthansa Technik aims to award young women at least 35 percent of its trainee positions in academic training. //

Lufthansa Technik Connection 5.2012 Total Support Services | 5

Technical operations management via the Internet.

SAS Scandinavian Airlines and Lufthansa Technik have signed an extensive Total Component

Support (TCS®) component supply contract. Effective from March 15, 2013, Lufthansa Technik

will support the carrier’s entire fleet of about 150 aircraft.

Component support that lives up to the reliability claim of “Europe’s most punctual airline” (FlightStats

2009, 2010 and 2011) in every respect – such was the ambitious aspiration of SAS Scandinavian Airlines when it placed the component support for its entire fleet in the experienced hands of Lufthansa Technik. The MRO provider had already looked after SAS’s fleet of CRJ regional jets in the past, and from the spring of 2013 it will be taking care of SAS’s entire long- and medium-haul fleets as well.

Supply of the three SAS hubs

Under the terms of the Total Component Support (TCS®) contract, Lufthansa Technik’s experts will take care of daily component supplies for SAS. Spare parts will be sup-plied to the airline’s home bases at Copen-hagen, Stockholm and Oslo. Component repairs will be carried out at Lufthansa Technik facilities, where component pools will also be maintained.

The part numbers to be covered under the TCS® pooling concept include wheels and brakes and other components that are supplied on a time and materials basis. Furthermore, SAS Scandinavian Airlines will be supported by a dedicated customer support team in addition to Lufthansa Technik’s general 24/7 AOG Desk. “We are very pleased to have entered into this agreement, which will secure high-quality, reliable delivery for us for many years to

come. And I look forward to a long and successful cooperation with Lufthansa Technik,” said Flemming Jensen, Executive Vice President, COO & AM, SAS Scandi-navian Airlines.

As well as excellent supply quality, high performance, an attractive price and exten-sive in-house capacity, Lufthansa Technik is already able to employ its strengths to SAS’s advantage in the transition from the previous provider to the new all-round sup-port service. As Ifezue Mordi, Senior Sales Executive of Lufthansa Technik, points out:

“Our transition concept was actually a strong argument in our favor.” Under a complex transition plan Lufthansa Technik will ensure that the service level SAS re-quires is in place by the start of the new arrangements. “Lufthansa Technik can be relied upon to keep a customer fleet flying day in day out from the very start.”

Realtime IT integration

Implementation of the necessary IT links was another criterion that weighed heavily in SAS’s decision to outsource its compo-nent support to an MRO provider. Lufthansa Technik has many years’ experience at creating the interfaces required to connect a customer’s existing MRO software of every shape and form to its own IT systems. To achieve this, it customizes proven solutions specifically to each individual customer.

Especially with customer fleets as big as that of SAS it is important that processes should be automated as far as possible. Hence, as part of the TCS® arrangements for SAS, order and process data will be exchanged electronically. This will include the actual order, the order confirmation, the shipping advice and technical data relating to the relevant spare parts. In due course SAS will then also benefit from the availa-bility of real-time data coupled with a higher quality of data. In this way, this customized and highly reliable component support package will ensure that SAS has the best possible support on the IT side as well.

SAS facts and figures

SAS Scandinavian Airlines is Northern Europe’s largest airline with more than 900 daily flights to 150 destinations throughout the world. Together with 26 partners in the Star Alliance SAS flies to over 1000 destinations worldwide in 175 countries. Scandinavian Airlines has 138 aircraft in operation. The fleet comprises ten long-haul aircraft, 116 short-haul aircraft, and twelve regional jets.

SAS components in good hands

Lufthansa Technik Connection 5.20126 | Aircraft Component Services

Scan the QR code for more information or enter the URL www.lufthansa-technik.com/aog into your browser

Lufthansa Technik Connection 5.2012 AOG Services | 7

Mobility around the clock

For over 15 years the Lufthansa Technik AOG Desk has been the contact center for materials

requests from all over the world – and thus at the heart of Lufthansa Technik’s “mobility services”.

Operational at 365 days a year and around the clock, customers receive a qualified

answer to their request within minutes – and a well coordinated international team

is ensuring prompt delivery of the supplies.

The AOG desk is where Lufthansa Technik’s promise of “More Mobility” comes alive. Seated at workstations

equipped with dual monitors in an open plan office, the AOG operators are constant-ly on the phone or dealing with e-mails. Sev-eral large-format displays that can be read from any workstation show the current stateof progress at dealing with requests, along with various statistical performance data. The atmosphere in the room is as concentrat-ed as in a situation room. 150 phone calls and up to 120 AOG (Aircraft on Ground) enquiries plus another 140 enquiries about CRIT A materials (items of priority level 2) are processed here every day, in accordance with the requirement to deliver a response within 20 minutes.

More mobility

365 days a year, 24 hours a day the team of 47 staff organized in three shifts ensure that every airline, whether it is a customer under contract or not, is supplied with the materials required in an emergency as quickly as possible so that expensive downtime can be minimized. Christian Wicker, who has headed up the team for the last year, describes the AOG Desk as a “spare parts supplier with fire extinguisher function”. The team does not simply procure materials held in store, but totally unfamiliar parts are obtained at short notice. More recently the service has been enhanced with a service function offered to an affiliate which itself does not have an AOG Desk. For customers this service is an extremely valuable form of support, while for Wicker it is all about “living up to Lufthansa Technik’s promise

of More Mobility”. “We represent the last resort for our customers, we are the prob-lem solvers for every area,” says AOG Coordinator Ralf Prasuhn. By “every area” he means all the different interfaces, from workshops, Asset Management and Pur-chasing to Lufthansa Technik Logistik Services (LTLS), Customer Service and the

other production areas. Providing this complex service calls for a well-chosen team of specialists from a wide range of specialist areas: technicians,

logistics specialists, warehouse specialists, business administrators and former line station experts. The international team comes from Russia, Africa and Canada, amongst other places. “There is a fantastic team spirit here,” says Wicker. “The col-leagues not only work very well with each other and with the various specialist departments, but they constantly learn from each other and systematically look for improvements.”

The 20-minute promise

The “problem solvers” perform three differ-ent roles: they look after the 2,000+ aircraft with Total Technical Support (TTS®), Total Component Support (TCS®) contracts, deal with loans and sales to customers who are not under contract and act as AOG Desk for Spairliners customers. With-in 20 minutes the contracted customer receives not just an automatically generated standard e-mail, but specific information on the availability of materials. The whole operation is paperless, and every AOG colleague can see all the information in different systems at any time.

There is a fantastic team spirit here at the AOG Desk. Christian Wicker“

The service became even more flexible in July when the AOG Desk started dealing with forward exchange queries: customers are offered the option of returning an item of the same value to Lufthansa Technik as a way of significantly reducing complexity, thus enabling Lufthansa Technik to deal with last-minute requirements more quickly. “This gives the customer one further possi-bility for avoiding an AOG situation,” says Wicker.

From grounded to airborne

The requests accumulated at the AOG desk are carefully processed statistically and analyzed. The results then flow into the various specialist departments in the form of feedback. If the AOG rate is high, the customer service can suggest improve-ment measures. The data is also used in Asset Management, for example, as the basis for initiating purchases to supple-ment the pool. In this way the AOG Desk has developed into a self-learning and self-improving system with the declared aim of transforming an AOG (Aircraft on Ground) into an AA (airborne aircraft).

Christian Wicker Phone [email protected]

A O G S e rvices

Ho

tline

: +49-40-5070-507

7AOG Desk

24/7Hotline

Lufthansa Technik Connection 5.20128 | AOG Services

Happy to help!

No AOG situation is like any other. The only thing they all have in common is extreme urgency

and pressure of time. To guarantee customers the mobility they’ve been promised, the employees

in the AOG team have to process the necessary material requests with persistence and flexibility.

Three of them will show us how that works.

Hydraulic part to RomeRainer Sorgenfrei – a man with a name that could easily serve

as the motto of AOG service: in English, “sorgenfrei” means “worry-free”. Rainer Sorgenfrei has been with Lufthansa Technik for more than thirty years, the last six of them at the AOG Desk. He is primarily responsible for contract customers whose con-tracts include component supply from the material pool.

Their requests arrive via Lufthansa Technik’s web-based cus-tomer portal manage/m®. A weekend call from a customer in Rome is a good example. The caller urgently needs a cap for a hydraulic unit. Rainer Sorgenfrei checks the availability of the part number at Lufthansa Technik and discovers that the part is not on hand. Normally, the next stop in the search process would be the part supplier, but some suppliers can’t be reached over the weekend, so Sorgenfrei has to find another source. A series of inquiries in the surplus market ultimately brings success: Sorgenfrei finds a dealer in Los Angeles who can supply the cap. He immediately orders the part via e-mail and arranges for a separately contracted local freight forwarder to pick it up and transport it from Los Angeles to Rome, where it arrives just 36 hours later.

This AOG situation alone required that Rainer Sorgenfrei send more than 60 e-mail messages and make 20 telephone calls during a single shift – in addition to a host of other activities that also had AOG priority. Clearly, working at an AOG Desk is no easy task. However, “lots of experience in problem-handling and a disciplined approach make it possible,” according to Sorgenfrei.

Rotables to Paris The AOG Desk’s Marco Lorenz is primarily responsible for

those customers who have no component agreement with Lufthansa Technik. A large part of his work consists of loan or exchange inquiries. Lorenz, who’s been with Lufthansa Technik for eleven years now, receives around 250 such inquiries every week.

A call from an airline in Paris is typical for these requests: the airline is looking for two rotable parts on a loan basis for an Airbus A320. Marco Lorenz checks their availability in the parts management system, and discovers that the parts can be made available for three weeks – the standard loan period – from the main warehouse in Frankfurt. The system tracks part availability in real-time: once the part number has been entered, the system works so quickly that availability can be confirmed in one phone call. Right away, Lorenz puts together an offer with a loan agree-ment and sends it to the customer, and the customer’s official order is on his desk twenty minutes later. At that point, Lufthansa Technik Logistik Services (LTLS) takes over. The customer wants the parts transported with air freight, so Lufthansa Technik Logistik Services books shipping on a Lufthansa flight, and the parts are in Paris by noon. The customer’s employees collect the components at the aircraft and take them to their maintenance.

If it’s not possible to ship the parts, Lorenz also has the option of commissioning an on-board courier, who carries the parts on board as hand luggage and literally hands them over to the customer. It's the ultimate option in ensuring the mobility that Lufthansa Technik promises its customers.

Lufthansa Technik Connection 5.2012 Airline Support Teams | 9

Torsten Gosch has been at Lufthansa Technik’s AOG Desk for six years now. He is responsible for requests from the main-tenance organizations of both Lufthansa Technik and Lufthansa CityLine. In addition, he is in the team which provides the AOG Desk function for Spairliners thus ensuring a 24/7 coverage for Spairliners customers and other A380 operators.

A typical example of an AOG in this area starts with a phone call early one morning from Lufthansa, i.e. the Lufthansa A380 hangar in Frankfurt. During an inspection of an A380, one of the emergency escape slides has proven to be defective and a replacement is needed urgently otherwise the aircraft cannot make the flight. In his role and on behalf of Spairliners Torsten Gosch checks at his computer the avail-ability of a spare part at Spairliners’ main warehouse at CDG airport in Paris – and fortunately, the part is on hand. He com-

Emergency escape slide to Frankfurtmissions the shipping of the escape slide to Frankfurt immediately using the fastest possible delivery method available. At that point, Lufthansa Technik Logistik Services (LTLS) takes over. As a specialist for aviation logistics, LTLS knows which method of transport is fastest: in this case, road trans-port. So the escape slide is loaded onto a truck and driven from Paris to Frankfurt. LTLS monitors that transport end-to-end, and around 5:00 p.m., after six hours en route, the truck reaches the hangar at the base in Frankfurt, the emergency escape slide is installed, and the A380 goes back into service without delay.

But resolving an AOG situation isn’t always so easy. Torsten Gosch says it’s particularly difficult when, for example, a part is not available. In that case, the part has to be found at a different source, for example through a loan call to expert partners.

// With AST® Landing Gear, Lufthansa Technik offers its highly qualified services for landing gear repairs, seal changes and non-destructive testing (NDT) inspections. Looking at a proven track record of several hundred landing gear repairs for customers around the globe, the Airline Support Team’s NDT inspectors are qualified for all Level 2 and Level 3 ultrasonic, eddy current, fluores-cent penetrant, magnetic particle and x-ray inspections with state of the art NDT equip-ment. Lufthansa Technik’s experience shows that operators often replace landing gear units that would have been good for hundreds, sometimes even thousands more cycles. Called in for support, the high-grade specialists of the AST® on-wing support team can quickly determine whether the unit needs to be removed or whether the problems can be fixed on site to help customers avoid a costly overhaul. //

Repair solutions • On-wing repair according RAS provided by OEM• On-wing bushing replacement • Partly on-wing repair steps such as cadmium brush and etching according to OEM standards

Landing gear types• Boeing 737, 747, 757, 767, 777• Airbus A300, A310, A319, A320, A321, A330, A340, (A380)• Avro RJ

New: AST® Landing Gear

Scan the QR code for more information or enter the URL www.lufthansa-technik.com/ast-landing-gear into your browser

10 | Component Services

Connection: What’s the significance of component supply for an airline’s technical operations?

Dr. Burkhard Andrich: Component supply is one of the most critical points in the entire maintenance chain. Sound tech-nical operation simply isn’t possible with-out a well-functioning, reliable supply of components.

What’s Lufthansa Technik’s role in that process?

We sell reliability. For our customers, this means that their aircraft spend as little time as possible on the ground for mainte-nance. We do our utmost to reduce the probability of failure of the components we supply, and thus the burden our customers bear in their daily aircraft operations. We’ve carried out some very successful programs to ensure this, and the reliability of our components has risen by about 20 percent over the last few years. Component reliability is one of the foundations of our promise of mobility.

What else is important for delivering on this promise?

Mobility means being everywhere our customers are – with warehouses, with rapid supply times. We also have to be very fast when it comes to aircraft-on-ground (AOG) situations; our AOG staff demon-strates our efficiency and performance in this arena in multiple cases every single day. That’s why our AOG Materials Desk, which has been available to our customers around the clock for 15 years now (see page 6), is such an important element in that promise of mobility. But to me, more than anything else mobility means reliability,

and I think we’ve become a very reliable partner to airlines. Ultimately, this is visible in the large number of customers who rely on us, who trust us to do the right thing for them. And we’re very much aware that we cannot afford to disappoint our customers’ confidence in us.

How does this confidence become visible?

You can see it, for example, in several very successful contracts we’ve concluded over the last few months. They demon-strate that for us, reliability isn’t an empty promise. Among them is component sup-port for the entire SAS fleet, starting in spring of 2013. And for an airline, it’s a sign of very great confidence to turn over supply for an entire fleet to just one com-pany. Another current example is the supply for JAL’s fleet of Boeing 787s. We signed that agreement last year and now that the first 787s are being delivered to JAL’s fleet, we’ve begun to fulfill it. Our component supply process is working very smoothly and the customer’s extremely satisfied with the quality of our support.

In your view, what convinces airlines of the performance of Lufthansa Technik’s Aircraft Component Services?

One strong argument is our product spectrum. It truly covers everything, from the repair of a single component to the complete integration of a customer airline, including all the physical activities involved in warehousing.

But I think ultimately it’s the combination of their confidence in our performance and the competitive price/performance ratio we offer, along with the airlines’ desire to find

a financially stable, solid partner for the long term. Just a few key facts: we have a warehouse inventory with a value of more than one billion euros and we currently supply more than 2,200 aircraft around the world from this pool – across aircraft type and manufacturer. And this power, com-bined with a high rate of in-house part manufacturing, enables us to improve our components and processes continuously and ensures fast, flexible daily business processes.

Can you tell us more about the improvements you just mentioned?

We’ve significantly reduced the turn-around times in our workshops. And we’ve made a lot of progress in tightening the interaction between the workshops and our logistics activities and meshing them effec-tively with the actual delivery process around the world. Examples of that are the warehouse we recently opened in Singapore for the Asian market, and the large regional warehouses we operate in Ft. Lauderdale, Florida, and Los Angeles, from which we supply the Americas. In Frankfurt, we’re expanding our main ware-house and improving our processes that we can increase automation there even more, and be even faster. And our close working relationship with our strategic part-ner Lufthansa Technik Logistik Services is an integral part of the product we sell.

What does this flexibility mean for your portfolio in the regions, for example?

Markets and their customers are very heterogeneous. In Europe and Asia we sell more integrated supply products, because airlines in these regions try to manage with-

“Mobility means reliability”

Component supply is key to a well-functioning technical operation. Connection talked to

Dr. Burkhard Andrich, Senior Vice President Aircraft Component Services, about why

Lufthansa Technik makes it a priority to increase the reliability of its components and

what role the company plays as a strong, reliable MRO partner in ensuring airlines’ mobility.

Lufthansa Technik Connection 5.2012

Component Services | 11 Lufthansa Technik Connection 5.2012

Please continue on page 12�

out their own assets. Market regions such as North America, on the other hand, gen-erally want to have their own assets and commission individual repairs. For us that means continually tailoring our products to the markets in which we’re active.

One current development is our increased commitment to single compo-nent maintenance. In the U.S. our subsidiary Lufthansa Technik Component Services has bundled all its services for the repair and supply of aircraft components in Tulsa, Oklahoma, enabling us to offer the com-plete repair process with competitive turnaround times from a central location on the continent. We’re following the same approach in China with our facility in Shenzhen, and we’re planning to expand our business with component contracts even further there.

What options do customers have at the other end of the portfolio, with more strongly integrated products?

The question of customer integration depends to a great degree on the life cycle phase of the airline. Especially in the start-up phase, airlines tend to be very interested in relying on a strong partner and building their technical operations in tandem with that partner. That approach has meant that we’ve “grown up” with some customers, such as Wizz Air in Europe. Another example is Virgin America in the U.S., where we’ve supported the airline since the very begin-ning. We developed all its logistics services, and today, we supply it very successfully as part of a Total Material Operations (TMO®) contract. From the point of view of material supply, a TMO® contract offers an airline the maximum freedom to focus on its core

product, which is offering its customers – that is, its passengers – more mobility.

What are the strengths Lufthansa Technik offers customers in component support for new aircraft types?

Lufthansa Technik has established a sound tradition in supplying new aircraft types independently of whether they’re actually operated in the Lufthansa fleet. The 787 is a good example of that, but so are the Boeing 737NG, the 777 and the Q400. We’ve invested heavily in our infrastructure in recent years – state-of-the-art test equipment, for example, or the 5000 psi technology – as well as in our pool, so that we’re ready for the A380, 787, A350 and other future generations of aircraft.

“Lufthansa Technik is increasingly commited to single component maintenance,” says Dr. Burkhard Andrich.

Lufthansa Technik Connection 5.201212 | Component Services

Why is it important to have a strong, independent MRO partner such as Lufthansa Technik?

Especially at the beginning of the life cycle of a new aircraft type, it’s impor-tant that operational findings on weak spots can flow quickly to the workshops and result in improvements. In this respect, we work very intensively with the manufacturers, and here, too, the goal is ultimately to increase reliability.

What’s decisive for us is the process behind the component support. We approach the development of reliability from a system component point of view, by analyzing removal rates and with our ability in our workshops to get to the bottom of the technology.

What makes that possible in part is the experience and know-how we have of the daily operations of large fleets. For example, we have more than 800 Airbus A320s under contract – with the corresponding number of components. That means that every day we encoun-ter all the operative conditions imagin-able anywhere in the world. So we notice immediately when weak points develop, and know what can be done to remedy them. And in the process, it’s important to bear in mind our core interest in increasing reliability. That’s all part of our drive, unlike manufacturers who see the aftermarket business primarily as an additional source of income.

What does Component Services want to accomplish in the future?

We’re active around the world, so one of our goals is to be able to support every aircraft type. And we want to be able to reach literally every customer, to offer the right products for small airlines as well as large fleets. To us that commitment means improving continuously, continuing to be innovative and welcoming new ideas.

A turning success

The advantages of Lufthansa Technik’s proprietary engine wash system Cyclean® are more than convincing.

When giving the system a try, most opera-tors instantly recognize its advantages. Thus the customer list for this product isgrowing rapidly, underlining the superior per-formance that this state-of-the-art system delivers.

Etihad Airways has also opted for Cyclean®. The airline has signed a five-year leasing contract for Cyclean® and since the beginning of May has been using the product at its home airport of Abu Dhabi for the Trent 500, Trent 700 and GE90-115 engine types. It plans to shortly extend this to the V2500.

Oliver Winter, Manager Engine Life Cycle Services Lufthansa Technik, explains the airline’s motivation: “Etihad have demon-strated through a trial phase that Cyclean® is an effective method for cleaning and removing environmental contamination from the engine core.” Regular core engine washing is required to maintain engine per-formance operating in hot, dry and sandy

environments. It has been demonstrated that regular Cyclean® washes will help reduce engine exhaust gas temperature (EGT), improve fuel efficiency, improve engine time on-wing and in turn reduce operating costs. The speed and flexibility with which engine washes can be per-formed with Cyclean® will allow Etihad to

implement more fre-quent and effective engine washes into the airlines mainte-nance schedule.

Peach Aviation became Japan’s first official low cost car-rier in February 2011. It commenced

flights from its home base, Osaka – Kansai International Airport. Peach Aviation Ltd. is the first airline in Japan to apply Cyclean®. The affiliate of All Nippon Airways (ANA) commenced flying operations in March 2012 with three new A320 aircraft. It plans to have expanded the fleet to ten aircraft by the end of the year 2013, all of them equipped with CFM56-5B engines.

As Matthias Langko, Section Manager Engine Life Cycle Services at Lufthansa Technik, explains: “To convince the start-

Cyclean® Engine Wash is the only method on the market that

enables an engine wash to be carried out in just one hour.

Coupled with the fuel savings and lower maintenance costs thus

achieved, Cyclean® is attractive to network carriers, budget,

regional and cargo airlines alike.

Regular Cyclean® washes will help reduce exhaust gas tem-perature and improve fuel effi-ciency, thus reducing operating costs. Oliver Winter

“

Etihad Airways and Peach Aviation are two of many Cyclean® customers.

Airline Support Teams | 13 Lufthansa Technik Connection 5.2012

up airline of the benefits of the engine wash system, one equipment set was specially brought on-site for test purposes. At the end of April six demo washes were carried out at the home base of Kansai International Airport on engines with between 400 and 800 flight hours.”

As a result, depending on the accumu-lated engine hours, the EGT margin im-proved by almost five degrees. Peach is also very impressed with the sophisticated water collection system. Because it enables all the water used to be gathered up, this

Customer advantages

EGT margin improvement Fuel flow reduction up to 1% Reduced maintenance costs No run-up required Very short service time (<1 hour) Environmentally friendly Washing at the gate

possible during transit Global wash network Wastewater collection system Optimized washing intervals

system – another proprietary development of Lufthansa Technik – is already acclaimed worldwide at airports with particularly strin-gent environmental requirements.

Peach Aviation creates new airline net-works across Asian countries. It is dedicat-ed to providing safe, reliable, and afford-able flights that will create new value and options in air travel. Peach will become a bridge between the growing economies of Asia and Japan. Peach Aviation’s mission is to provide services that combine both safety and reasonable pricing for 365 days a year.

The Moscow-based S7 Airlines has concluded a short-term leasing contract for Cyclean® equipment for the second year in succession. Based on its fleet size and the strategic decision to only wash its engines twice a year, S7 Airlines will now have the necessary equipment at its base at Moscow Domodedovo for a period of six weeks in the spring and again in the autumn.

At the beginning of the cooperation the Cyclean® trainers ran a local training course for S7 personnel in Moscow, as a result of which the airline is now licensed to conduct

the washes independently and to its own flexible schedule for S7 Airlines and Globus Airlines fleet.

Superior performance

These examples illustrate how Cyclean®, Lufthansa Technik’s proprietary engine wash system, impresses customers through its superior performance. At the same time developments are continuing at a meteoric rate. Certified Aviation Services LLC, the exclusive Cyclean® service provider in the USA, is expanding its station network rapidly and flexibly to meet customers’ needs. As a result three new stations were established in the first six months of 2012, in Atlanta, Dallas Fort Worth and Tampa. Further stations are planned for the second half of 2012. Meanwhile F&E development work continues, with theoretical and practical investigations under way to further optimize the state-of-the-art gas path cleaning system.

Matthias LangkoPhone [email protected]

For more information: www.lufthansa-technik.com/cyclean

Lufthansa Technik Connection 5.201214 | Airline Support Teams

The mobile engine shop

Having carried out an on-site replacement of defective nozzle guide vanes (NGV) on the PW4000

and CF6-80 engines, Lufthansa Technik’s AST® Engines Teams can with justification claim

to be a “mobile engine shop”. No other MRO provider is able to carry out such repairs in the field.

Scan the QR code for more information about the AST® teams

Lufthansa Technik Connection 5.2012 Airline Support Teams | 15

Acall comes in to Lufthansa Technik’s AST® Engines Team: upon the return of a leased Boeing 767 in Miami a

leasing company discovered cracks in the nozzle guide vanes of the first HPT stage of a PW4000 engine that were sufficiently serious to render it unserviceable. Taking into account the SB/AD status, the current EGT margin, the remaining useful life of the life-limited parts (LLPs) and other factors, the Lufthansa Technik Airline Support Team analyzed the situation carefully and then promised to solve the problem without a shop visit.

For this purpose the engine was removed from the wing and transported by truck to a suitable hangar in Fort Lauderdale. In par-allel to this, Lufthansa Technik sent several pallets of tools with a total weight of over five tons out from the Hamburg engine shop to Miami. A five-person team of mechanics then took the engine apart in the hangar. Nine NGVs were so seriously damaged that they had to be replaced.

Record performance

Altogether the job required seven days’ work, and a Class 4 inspector, who was a member of the Lufthansa Technik team, made it possible to clear the engine for operation following completion of the work. This ser-vice enabled the AST® Team to save its customer an expensive shop load event. The comparison is striking: instead of a six million dollar event entailing 80 days’ ground time, the cost to the customer was a mere 500,000 US dollars or so and a week’s ground time. With this product the AST® Team covers an unusual breadth of eventu-alities, penetration to this depth normally calls for a shop visit. It is therefore no exag-geration to describe the service as a “mobile engine shop”.

A case involving a CF6-80 engine which was suffering from similar problems shows that an even higher level of service is possi-ble. This time, in addition to cracks in the NGVs, loose matter was found under the combustor. As well as replacing the NGVs,

it was therefore necessary to dismantle the combustor. Close inspection revealed defective damper wires, which meant that a new combustor was needed.

Highly ambitious work attitude

For various reasons purchasing a new combustor, with a price tag of around 500,000 dollars, was not an option. But when the AST® team consulted with Ham-burg, it turned out that an alternative solu-tion was possible: all the combustor parts were available in Hamburg, so the deci-sion was taken to assemble the combustor in-house. When one considers that this work is normally estimated to take several days, the extraordinary service provided by the mechanics in Hamburg becomes clear: in an unprecedented tour de force the combustor was built to completion on a Friday so that it could be flown to Frank-furt at 6 a.m. on the Saturday. Four hours later it was on its way across the Atlantic, and at 5 p.m. the combustor arrived in Fort Lauderdale. Less than 40 hours after the

inspection the new combustor was on site.Despite the huge amount of extra work, the AST® team succeeded once again in completing the engine work within eight days. As a result it was possible to hand the aircraft over to the leasing company on time. According to Olaf Hamm, the responsible specialist, “It was of course only possible because everyone involved demonstrated an extraordinarily ambitious attitude to their work, from the AST® Team to the mechanics in Hamburg, to the logistics specialists of Lufthansa Technik Logistik Services, who organized the customs pro-cessing.”

In the case of this CF6-80 engine a mixed team from Hamburg and Frankfurt was used, consisting of five mechanics and one inspector. It is a testimony to the com-petence and experience of the team that the group immediately started functioning as a real team even though the team mem-bers did not know each other personally in advance. As Olaf Hamm pointed out: “It worked immediately.” This is typical of the service provided by the AST® Team: one phone call, and the matter is immediatelyin hand!

Olaf HammPhone [email protected]/engine

At the heart of the PW4000: The AST® team has exchanged nine nozzle guide vanes (NGV).

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Lufthansa Technik Connection 5.201216 | Airline Support Teams

Airline Support Teams – these are the teams of specialists known as

“Flying Doctors” who fly out to any location in the world on request with the aim of getting an aircraft back into the air in the shortest possible time. It goes without saying that the AST® Engines Team plays a special role. Experienced engine mechanics rectify the damage out at the cus-tomer’s site. The advantages aretwofold: not only are the cost of the event and the time that the aircraft in question is grounded kept down, but the expense of a shop visit, normally several orders of mag-nitude higher, is avoided. Now Lufthansa Technik is offering AST® customers an additional, extremely valuable service ele-ment. If required, it will integrate the com-petence of the failure analysis team and the company’s legal expertise into the AST® product. The aim is to provide the optimal support to customers seeking to lodge an insurance claim.

Secondary and consequential damage

The significance of this new offering be-comes clear when one considers the example of a typical AST® mission – a top-case repair on a CFM engine. Usually, the AST® team will be able to perform the repair work necessary to rectify the damage, so that the engine is restored to an airwor-thy state. Because the cost of this falls below the amount deductible under com-mon market insurance policy terms, in many cases the insurance cover does not bring any entitlement to compensation. But sec-ondary or consequential damage could be

discovered during the next overhaul in the shop. For example in case of a birdstrike, during the next shop load event it could well be necessary to scrap a considerably above-average proportion of parts due to bird remains and damages caused by them. Yet the drastically higher costs of the shop visit are no longer covered by the insurance policy.

Damage analysis on-site

If the customer now chooses AST® plus insurance, the situation is quite different. The AST® team prepares for the mission knowing that a damage analysis is to be performed. The necessary equipment – cameras, data transmission technology etc. – then goes out on site with the team. The defective engine is not just repaired, but carefully examined and documented accordingly as well. The task of perform-ing the damage analysis is supported by communication with the failure analysis expert team in Hamburg who, for exam-ple, will stipulate which photographs need

to be taken, how and where. The dismantled parts are then sent directly to the workshop for inspection.

On the basis of the failure analysis the Lufthansa Technik specialists then prepare an investigation report that the cus-tomer can now use as the basis for putting in the insurance claim. Here Lufthansa Technik also assists with its own, experienced lawyers. As well as technical support, AST® plus insurance also covers the technical docu-mentation with detailed report and legal advice. On the basis

of this advice the customer can then prepare its insurance claim.

The cost of this additional AST® service is marginal compared with the savings. Because the deductible amount is often exceeded once the consequential damage is taken into account, giving rise to a valid claim to compensation, the customer can benefit considerably from this offering of Lufthansa Technik.

Competent partner

By making use of Lufthansa Technik’s fail-ure analysis competence on-site the cus-tomer is able to make the optimal use of the protection afforded by its insurance cover. This is not actually inconsistent with the interests of the insurance company, which like clear and well-documented insurance cases. Amongst other things this is proven by the fact that insurance compa-nies themselves often seek consultation of the failure analysis specialists of Lufthansa Technik on other, difficult cases when they need a competent assessment.

AST® plus insurance

Lufthansa Technik has added a new service to the range of services available from its Airline Support

Teams (AST® Engines), under which a technical damage assessment is carried out in the field and

the findings are fully documented, so that customers facing expensive repair bills can now obtain the

technical and legal support necessary to initiate a claim against their insurer.

Competence combined: The Lufthansa Technik failure analysis expert team.

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For more information scan the QR Code.

Lufthansa Technik Connection 5.2012 Engine Services | 17

1,000th CF34 serviced

// After more than two decades of experience with the CF34 turbofan Lufthansa Technik AERO Alzey has celebrated the final test run after ser-vicing the 1,000th turbofan engine of this engine series. Together with the manufacturer and the customer Lufthansa CityLine this anniversary was honoured with a commemorative event at the Alzey facility. The first engine of the GE CF34-series was serviced by Lufthansa Technik AERO Alzey in 1991. Since then the engine type has become a backbone in the service portfolio of the company specializing in maintenance, repair, and overhaul of regional aircraft and business jet engines. After the original equipment manufacturer, the Rhine-hess company complements the GE network as one of the world’s leading suppliers of repair and overhaul services. On the occasion of the commemora-tive event, Kathy MacKenzie, General Electric, held a speech. Underlining Lufthansa Technik AERO Alzey’s role as a world class professional team supporting the CF34 fleet of operators, she said: “First, I would like to say congratulations! 1,000 CF34 overhauls! This organization has a great history of innovation and service that has benefited every single owner and operator of a CF34 engine. You make the entire franchise better. So on be-half of the entire GE and CF34 team, thank you and congratulations!” //

Andreas KehlPhone [email protected]

The CF34-10E engine has revealed a number of defects in the area of the low pressure turbine (LPT) during

operation. The critical manifestations include high oil con-sumption and fracture of LPT S4 blades. Some other currently experienced problems are in the area of Fan Module and Hot Section (i.e. contact between variable bleed valve door and fan frame and prob-lems with regard to the durability of the HPT nozzle). All of these problems almost occur unexpectedly and may result in the immedi-ate grounding of the aircraft.

Lufthansa Technik AERO Alzey has ana-lyzed the problems and has developed a LPT Module Modification Program (LMP) to address the critical issues. At the heart of the program is the on-site removal of the LPT module at the customer’s location followed by a shop repair. The program is both fast and inexpensive: The entire process – removal, modification and reinstallation of the module – takes around 14 days from start to finish. Unlike with an engine shop visit, the test cell run and subsequent certi-fication of the same can be dispensed with. The LMP brings a further cost advantage.

The module is transported in a small contain-er that fits into the lower belly of large pas-senger aircraft, resulting in substantially lower shipping costs. This is particularly noticeable when overseas transport is required, in which case transportation can be accomplished at a third of the normal cost. As part of the program, two LPT module shipping containers and two engine removal/shipping stands were made available. A spare engine can be provided as well if required by the operator.

Lufthansa Technik AERO Alzey’s LMP is an efficient way of solving LPT problems of the CF34-10E engine, obviating the need for an expensive shop visit that would take approximately 35 days or more from start to finish and also entail a test cell run plus certification. Further on-site modular repair capabilities, which do address other current operational problems are available (e.g. LPT S4 Blade Replacement Booster Repair, hot section repairs) and can be turned into tailor-made solutions for CF34-10E operators.

Thomas BreitPhone [email protected]

Special fix for CF34-10E

Lufthansa Technik AERO Alzey has developed a special fix for

CF34-10E engines, which offers the customer a low-cost option

under which the engine can be operated safely and inexpensively,

avoiding the need for a costly shop load event.

Lufthansa Technik Connection 5.201218 | Engine Services

The green engine – such was the name given to the DAC version of the CFM56 engine when it was first

introduced. The engine’s double annular combustion chamber made it possible to modulate combustion better, with the result that nitrogen oxide (NOX) emissions would be significantly reduced. Leading airlines that aspired to be totally environmentally sensitive – amongst others, Austrian Airlines and SWISS – found the argument appeal-ing and accordingly ordered this variant of the CFM56 for their fleets.

But in practice the operational reliability of this new technology turned out to leave

much to be desired. As Senior Propulsion Engineer at Austrian Airlines, Mario Schröder is responsible for the airline’s CFM56-5B engines. He explains: “The starting point was that at the beginning of 2008 we had some unplanned engine changes due to a very high incidence of defects. The underly-ing problem was the dual annular combus-tion chamber.” The wear was manifested in the form of cracks that led to small cavities in the structure. The result was primary damage to the outer liner and a not incon-siderable amount of secondary damage as well. This manifested itself in the form of hot streaks on the high- and low-pressure tur-

bines. The blades had to be replaced at a cost of around 1.5 million dollars per set.

At first Schröder tried to contain the problem by taking measures in-house. He reduced the borescope inspection interval of the combustors to one-fifth of the time spe-cified in the manual. The engine mechanics received special maintenance awareness training to enable them to reliably detect the critical failure mode. But despite this and other measures there was no reduction in the unplanned engine changes.

After internal investigations and an analy-sis of the overall situation that took into account the experience of other operators

Less is more…

When operated long-term, the CFM56-5B with double annular combustor (DAC) does

not meet the same high standard of reliability of other CFMI engines. By converting its fleet

to the dual annular combustor (SAC) standard, Austrian Airlines has not only improved

reliability but also reduced fuel consumption.

Connection: What was the reason for embarking on the conversion program?Bernhard Büdke: The engine is very ex-pensive to maintain. A lot of engines had to be removed unexpectedly and up to this day it is still difficult to plan the removal dates. Coupled with the higher costs, we investigated the possibility to modify to the SAC standard.

What is the fuel consumption of the converted engines?

There is a fuel saving of about 2.7 percent in regards to the DAC, which corresponds to the values of the ICAO data sheets. As the airlines have sharpened their environ-

“Big effort” Besides Austrian Airlines, SWISS is the other airline in the Lufthansa Group which decided to convert its CFM56-5B DAC engine fleet to SAC standard. Connection spoke to Bernhard Büdke, the engineer responsible for technical and commercial aspects of the Airbus A320 engines, about various aspects of the conversion in the SWISS fleet.

mental focus on global CO2 emissions over the past years, we are not just saving fuel but also cutting down the associated emis-sions. However, that is not the driving factor in the cost effectiveness calculation. The business case is primarily based on the lower maintenance costs and the resulting increased market value of the aircraft.

How did the conversion in the Lufthansa Technik shop work?

The first conversions worked well. Luft-hansa Technik made a big effort to ensure that everything went well – for example they replaced parts because the manufacturer could not supply them promptly.

Is the conversion to the SAC standard always the most efficient solution?

Basically there are two possible con-versions, the standard SAC and the more comprehensive SAC/3 conversion, which replaces the core engine. It depends on the individual engine, but for the majority of our engines the standard SAC conver-sion is the preferred solution. Our current plan is to replace only two core engines with new ones. However, the conversion campaign will carry on to the end of 2016, for which reason we are open for new developments as well.

Lufthansa Technik Connection 5.2012

DAC-SAC conversion

At a glance this means to convert a Dual Annular Combustion Chamber (DAC) with 40 fuel injectors to a Single Annular Combustion Chamber (SAC) with 20 Fuel Injectors. The DAC engine, due to its thermodynamic cycle, is causing higher thermal stress in the combustion chamber than a SAC engine.

as well – there were around 250 DAC engines – at the beginning of 2009 the air-line decided to convert its engines to the SAC version. Mario Schröder explains this decision: “In theory it would also have been possible to upgrade to the Tech Insertion engine standard, but the cost would have been prohibitive. As a result we chose the option of the small conversion. This entailed only replacing the hot section, that is, the combustor, combustor case, fuel nozzles and some small parts.”

SB development

But even this “small conversion” proved a major undertaking, especially in the start-up phase, as the relevant Service Bulletin had not yet been issued. “We were the first airline to implement this conversion, and before we could get down to it we had to define the engine parts necessary for the conversion with CFM International,” Schröder explains.

“Here Lufthansa Technik was heavily in-volved. Together we specified which parts were actually necessary for the conversion from DAC to SAC, based on the configura-tion status of our engines. Then we took this list to the manufacturer, which drew up the SB.”

The next hurdle was to assemble the kits. Schröder continues: “That was one of our biggest stumbling blocks, especially in the case of the first engines that came into the shop. Organizing the logistics side was no mean feat and it took a huge amount of effort to get all the parts together. Lufthansa Technik was extremely supportive and help-ful with this.” Experience gained on the first conversions suggested that it was best to have dedicated teams working on the conversion. The routine developed as a result made it possible to reduce turn-around times to manageable proportions. Schröder: “After four or five conversions we had a clear sequence of operations worked out and people knew what they had to do.” The converted engines now demon-strate the desired qualities – especially as regards reliability – in operation. In the meantime around 18 engines have been converted and there are ten more to go.

Taking stock, Mario Schröder, who has been working for Austrian Airlines for 25 years, says: “At the end of the day this modification that we embarked on was one of the most intensive in the history of Aus-trian Airlines. But operational experience made it clear that we had to take this step. As a result we have virtually eliminated the risk of an unserviceable aircraft. Ultimately it was the best decision that we could take. I really recommend having Lufthansa Technik as a partner assisting with the upgrade, it really worked well.”

Thomas Böttger Phone [email protected]

RAINER JANKE took over as Vice President Market-ing, Sales & Business Development at Lufthansa Technik Philippines in Manila on 1 July. Holding a diploma as industrial engineer Rainer Janke joined Lufthansa Technik’s control-ling department in 1988. He was significantly involved in the founding of Lufthansa Technik Philippines and from 2000 to 2003 head of Marketing & Sales at the company. He then became Director Sales Asia for Lufthansa Technik based in Hong Kong. Prior to his new appointment he held the position of Director Landing Gear Services at Lufthansa Technik in Hamburg.

MATTHIAS MALINA has been appointed Director Landing Gear Services at Lufthansa Technik in Hamburg. He studied industrial engineering and joined Lufthansa Technik in 1992. Matthias Malina worked in several positions as IT and project manager before he was promoted Director IT System Man-agement and later Director Engine Parts Repair. In 2007 Matthias Malina became CEO of Lufthansa Technik Turbine Shannon in Ireland. Prior to his new appointment he was head of Lufthansa Technik’s global Engine Parts & Accessories Repair.

Personalities | 19

The dual annular combustor (DAC) pictured above was replaced by the standard single annular combustor (SAC) design.

Lufthansa Technik Connection 5.201220 | Innovation & Technology

Under the “Heat Exchanger Cleaning” research project Lufthansa Technik, together with the

Helmut Schmidt University Hamburg, has gained fundamental knowledge for a high-quality,

reproducible cleaning procedure that is economical in its use of resources and

also is gentle on the components.

For an optimal cabin environment

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Lufthansa Technik Connection 5.2012 Innovation & Technology | 21

ing procedure currently employed were improved. Thus, water and energy con-sumption was cut by 50 percent and the time taken for cleaning and drying was also reduced significantly.

Thanks to the differentiated test series the temperature of the rinse water was optimized. Furthermore, it will also be pos-sible in the future to use the immersion bath on the heat exchangers a lot less; this used to consume a lot of time and energy. Based on the insights gained from the research project it has been possible to significantly reduce the resources con-sumed by cleaning, so that in the future it will be possible to clean heat exchangers not only a lot more economically but also – in line with the principles of environmentally friendly maintenance (“Green MRO”) – more ecologically as well.

Arne Ludwig Phone [email protected]

For passengers on board commercial aircraft a cabin environment that is both pleasant and constant comes

high on the wish list. The heat exchangers located in the area at the transition between fuselage and wings play an important role in making this possible. Heat exchangers enable thermal energy to be transferred from one medium to another without the two media – water, gas etc. – actually coming into contact with each other.

In the lamella heat exchanger found in a commercial aircraft the two media are the air heated up by the engines and the cold ambient air from outside. The two air-flows flow in separate circuits through ver-tical and parallel aluminum plates that con-stitute the core of the heat exchanger. By mixing appropriate proportions of these airflows it is possible to control precisely the temperature of the cabin air and to raise or lower it to the desired level.

To free the aluminum plates inside the heat exchangers, i.e. in the core, of depos-its and dirt accumulated during flying oper-ations, they have to be cleaned at regular intervals. This is very difficult because the housing and the core cannot be disman-tled and the sensitive plates are very diffi-cult to access. Moreover, it is only possible to determine very roughly the extent of the dirt accumulation based on past experi-ence of the build-up typically found at a given location or after a given number of aircraft flying hours. Due to the exacting safety requirements regarding any possible residue and the high standard of cleanliness required, the heat exchangers have to be cleaned to a reproducible high standard.

This is all the more important because defective cleaning could result in an unacceptable loss of pressure in the heat exchanger.

High-quality cleaning procedure

Under the “Heat Exchanger Cleaning” research project Lufthansa Technik joined forces with the Process Technology department of Helmut Schmidt University Hamburg to create the technical conditions for the development of a new method of cleaning heat exchangers. In the course of the research project, which ran from April 2010 to October 2011, the principles were established for a high-quality, reproducible cleaning procedure that would be eco-nomical in its use of resources and would also be gentle on the components. The fundamental knowledge gained as a result of this project, which was supported by the Federal Ministry of Education and Research, will serve as the basis for plan-ning future cleaning systems.

Engineers conducted extensive investi-gations into the dirt accumulation and physical/chemical surface analysis of the aluminum plates in the core, on the basis of which they succeeded in learning a lot that would help in the development of an improved cleaning process. Succeeding work packages were aimed at finding a suitable cleaning agent and at optimizing the process engineering for the dirt accu-mulations previously analyzed. For this purpose heat exchanger cores were cut up into cubes five centimeters by five cen-timeters, producing around 800 samples, sufficient to conduct all the relevant test series.

From the technical point of view the pri-mary project objectives were accomplished. Thus, from a large number of candidate substances an optimal cleaning agent that not only cleaned thoroughly but was also gentle on the surface was identified. At the same time many parameters for the clean-

Technology benefits

Reduced expenditure of resources Reduced time for cleaning Optimal cleaning agent High-quality procedure

The article series on research projects will continue in the next issue witha story on non-destructive testing for large composite structures.

Summary: Heat Exchanger Cleaning

Under the “Heat Exchanger Cleaning” research project Lufthansa Technik, together with project partners, created the technical conditions for the development of a new method of cleaning heat exchangers. The principles were established for a high-quality, reproducible cleaning procedure that would be economical in its use of resources and would also be gentle on the components. //

Lufthansa Technik Connection 5.201222 | Regional Sales

Bizde türkçe konuşuyoruz! – We speak Turkish!

Lufthansa Technik has opened a new represantative office in the Turkish metropolis Istanbul – a

step that acknowledges the growing importance of the Turkish market. Turkey (Türkiye) is one of

the ten most strongly growing countries around the world and the aviation industry in particular is

steadily gaining in importance.

Istikbal göklerdedir – The future is in the skies!” Today this 1926 pronouncement by Kemal Atatürk, the founder of modern

Türkiye, is visibly mirrored in the country’s aviation industry. Türkiye is home to one of the world’s most quickly growing econo-mies, and the fields of transport and logis-tics in particular, along with industry, con-struction and retail, show above-average growth rates.

Among the guests at the celebration that marked the opening of Lufthansa Technik’s representative office in Istanbul were top managers of Turkish airlines. The event was thus a visible reminder of the val-ue Lufthansa Technik places on the aviation industry and the company’s customers in

Türkiye. “With fifteen airlines within a single country, Türkiye offers us great potential. We want to be a reliable partner to our customers, and geographic proximity plays an important role in that regard, in addition to a number of other factors,” said Wolfgang Weynell, Vice President Marketing & Sales at Lufthansa Technik, at the occasion of the office opening.

Above-average growth

The aviation industry in Türkiye offers proof of a steady transformation in the way the country’s people travel: as recently as a decade ago, road travel was unsurpassed as the preferred method of passenger

transport, but meanwhile people cover even short distances by air. From 2009 to 2010 alone, the number of domestic movements grew by 19 percent. Internationally, growth can be measured in part in the number of passengers who use Istanbul as a point of transfer when flying between Europe and Asia: between 2005 and 2010, passenger volume rose by more than 200 percent – from 14.1 to 31.1 million.

These figures are matched by ongoing investments in Istanbul’s airports, and it’s not surprising to find a similar development in the size and structure of the country’s airline fleets. Large aircraft manufacturers expect to sell up to 180 new aircraft to Turkish airlines over the next ten years. The

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fleets of legacy carriers such as Turkish Airlines and those of low-cost Turkish carriers are enjoying above-average growth. “And this also means an increase in the need for solid, long-term technical support that our customers can rely on night and day and that ensures the necessary Service Levels, especially in compo-nent supply,” says Fulya Türköz, office manager of Lufthansa Technik’s new representative office in Istanbul.

A reliable partner for the airlines

As an established MRO provider, Lufthansa Technik already fulfills this promise of mobility for a number of Turkish airlines with which it has concluded contracts, including some who have been customers for many years. For exam-ple, Lufthansa Technik overhauls the CFM56-7 engines of the fleet of 737NGs belonging to the low-cost airline SunExpress (a joint venture of Lufthansa und Turkish Airlines). In addition, Lufthansa Technik’s subsidiary Lufthansa Technik Logistik Services supplies SunExpress with consumables and expendables. Moreover, the airline’s newly founded German subsidiary SunExpress Deutschland has benefited since the beginning of operations in 2011 from comprehensive, integrated care through a Total Technical Support (TTS®) contract with Lufthansa Technik that extends from line maintenance to full provisioning with components and materials, including logistics and engine maintenance. Other Turkish operators that have contracts with Lufthansa Technik include the charter carriers Sky Airlines and Corendon Airlines, both headquartered in Antalya. They receive component supply from Lufthansa Technik, as do the two 747-400 freighters operated under the brand MyCargo Airlines by ACT Airlines, headquartered in Istanbul. ULS Airlines Cargo and the charter carrier Freebird Airlines are also Lufthansa Technik customers.

“Lufthansa Technik Group’s network and its regional sites mean that local customers can rely on very good support no matter what they need,” emphasizes Fulya Türköz. For example, customers whose narrowbody fleets (a strongly

Regional Sales | 23

Connection: How would you char-acterize operations at SunExpress?

Cemil Sayar: SunExpress was founded as a joint venture between Turkish Airlines and Lufthansa in Antalya, Türkiye, in 1989. The com-pany started up as a full charter airline operating tourism flights between Germany and Türkiye. As well as charter flights, in 2001 we started scheduled international flights and in 2006 we entered the Turkish domestic market segment. More recently we founded SunExpress Deutschland in Germany, commencing operations in June 2011. SunExpress focuses heavily on flight safety, training and quality. Our low-cost business strategy means that our aircraft are utilized for up to 14 flying hours a day. To maintain global operational standards within this busy operation, we apply very high standards starting with maintenance activities.

Which part of the maintenance is Lufthansa Technik handling for SunExpress?

Lufthansa Technik is one of the major service providers for Sun-Express Türkiye and SunExpress Deutschland’s fleet operations, with various maintenance contracts in place, such as CFM56-7B engine maintenance, component services, consumables and expendables, line maintenance services as well as wheels and brake maintenance.

What were the main arguments for selecting Lufthansa Technik?

Recently we went through a very detailed tender process for major maintenance contracts. Maintenance services were outsourced on the basis of technical and operational require-ments, and supplier selection took into account financial, performance and quality criteria. The aim of the

tender process was to find the best quality and best value for money. Lufthansa Technik is able to offer a wide range of services with sustain-able service quality.

How does the cooperation work out for SunExpress?

Since SunExpress and Lufthansa Technik have been working closely for many years, the two organizations are very familiar with each other’s corporate policies, company cultures and, most importantly, their expecta-tions. Hence current collaborative arrangements are working well in terms of satisfying our expectations regarding maintenance services.

What are the strengths of Lufthansa Technik for a carrier like SunExpress?

High quality and performance of maintenance support coupled with high technical dispatch reliability are crucial for smooth operations. Here Lufthansa Technik ensures a high standard of quality and performance in maintenance support by providing a wide range of products and capabil-ities, on-time performance and strong engineering services.

What do you expect from Lufthansa Technik in the future?

As the SunExpress fleet grows, naturally we expect to face an exponential increase in our mainte-nance needs. We at the SunExpress Technical Department are striving to minimize our maintenance unit costs by applying certain cost-saving measures without adversely affecting the safety and quality of operations. To achieve our goals, we expect Lufthansa Technik to create innovative solutions in maintenance applications, bringing efficiency and cost minimization.

“The best value for money”Interview with Cemil Sayar, Technical Director of SunExpress, about the cooperation between the successful low-cost airline and Lufthansa Technik.

Please continue on page 24� Regional Contact

Local Representative TürkiyeFulya TürközPhone +90-212-4655557 Mobile +90-531-4903654 [email protected]

Lufthansa Technik Connection 5.201224 | Regional Sales

Whether it is a matter of an individ-ual product or a big cabin modi-fication project, Horst Krahner

loves aircraft technology. He has been interested in airplanes ever since his school days. So it seemed a natural step to train as an aircraft engine mechanic. In 1969 he joined the technical arm of Lufthansa in Hamburg, today’s Lufthansa Technik, because even then he was impressed by the variety of work available at the airline.“I thought to myself, there’s an airline in the background, so there will always be a lot going on.” After successfully finish-ing his apprentice-ship, he kept up his interest in aircraft during his military service, working on the technical side of helicopter maintenance with the naval air wing. Back in Hamburg he took a degree in Aeronauti-cal Engineering and in 1978 qualified as a state-licensed graduate engineer.

For the next three years Horst Krahner worked as an air carrier maintenance in-spector at the Hamburg station of the Ger-man Federal Aviation Office (LBA). In the

autumn of 1980 he returned to Lufthansa, initially working in Maintenance Systems and Reliability, and moving after four years to Cabin and Cargo Systems Engineering. The next ten years saw him working on numerous different projects. Thus, amongst other things Horst Krahner looked after the galleys of Lufthansa’s 747 fleet and was the responsible project manager for the cabin of the Lufthansa 737 fleet, including the specifications for new aircraft. At the

end of the 1980s he supervised the cabin refurbishment of the Lufthansa Jumbos. “That entailed work-ing closely with Boeing. Working as a member of such a team was

also very important to me. The projects were always very different and I enjoyed the time,” Horst Krahner recalls. The nomination as a member of the Boeing Working Group “Next Generation 737” enabled an active involvement in the development of new aircraft configurations.

In the early 1990s he moved from Engi-neering to the production side of Aircraft Base Maintenance, where he set up a new

“Always a lot going on…”

His own belief and the varied nature of the work kept bringing

Horst Krahner back to the airline with the crane logo. His career

at Lufthansa Technik has taken many turns, from engine mechanic

to aircraft cabin engineering, to sales manager responsible for a

novel lighting system.

Cost-effectiveness and the main-tenance aspects of a product are very important Horst Krahner“

// Horst Krahner gained a lot of experience in cabin modifica-tion programs during his career at different Lufthansa Technik departments. As sales manager for the lighting system HelioJet he utilizes this knowledge to best accommodate the customers’ demands. //

Horst Krahner

growing aircraft segment) are scheduled for C-checks or other base maintenance events are in good hands with the special-ists at Lufthansa Technik Sofia and Luft-hansa Technik Budapest, both very close to Türkiye. The first Turkish customer to commission C-checks in Sofia was Pegasus Airlines. And engines, especially the CFM56 and the V2500, are the specialty of the engine workshops at Lufthansa Technik in Hamburg and Lufthansa Technik Airmotive in Ireland.

Next-door neighbor in Türkiye

Lufthansa Technik is also the right partner for Turkish airlines when it comes to un-planned maintenance events: in addition to providing Airline Support Teams for repairs anywhere in the world (see page 14), the AOG Materials Desk at Lufthansa Technik is optimally structured to ensure the fastest possible material supply, since requests can be processed reliably in just minutes.

“With our broad portfolio ranging from individual services all the way to Total Sup-port Services, we’re a very attractive part-ner in particular to airlines seeking to retain control over their operations at optimal conditions, including cost control,” summa-rizes Fulya Türköz. Türköz herself – born in Hamburg, Germany to Turkish parents – is representative of the bridge between Luft-hansa Technik and the aviation market in Türkiye: “With the help of this new office, we’ll be closer to our Turkish customers and available to them any time they need us. That’s the best way to convince opera-tors of our advantages.”

About SunExpress

// //

About SunExpress

SunExpress is a Turkish low-cost airline providing scheduled operations to 17 domestic and 32 international destinations from Antalya, İzmir and İstanbul (Sabiha Gökçen) with more than 1,000 flights a week. The company’s tour operator busi-ness continues at full strength, flying to over 70 destinations in Europe, North Africa and Asia. Currently, SunExpress Turkey and its affiliate SunExpress Deutschland operate 39 Boeing 737NG (737-700 and -800) aircraft.

Lufthansa Technik Connection 5.2012 Employee Portrait | 25

organization for production and staff plan-ning. After a two-year interlude working as senior engineering manager with interior manufacturer Albert Mühlenberg he returned to Interiors & Systems Engineering at Luft-hansa Technik, where he looked after a number of conversion programs for Luft-hansa, this time mainly for the Airbus fleets. There is one project that he particularly likes to recall. When it came to the intro-duction of a new intercontinental product for Lufthansa with new First and Business Class seats in 1997, the elapsed time between program launch and completion of the first aircraft was just eleven months. “We are still proud of that today,” Horst Krahner says. Altogether he oversaw more than 70 aircraft conversions. “The best praise of all is when the customer says at the end, ‘It’s exactly the way I imagined.’”

Shortly before the turn-of-the-century Horst Krahner moved into the area of VIP aircraft completions. He specialized in seats, galleys and emergency equipment and led a team responsible for buyer-furnished equipment (BFE) for the interior outfitting. “I particularly liked the combination of staffing, planning and technical involvement,” Horst Krahner says. In September 2005 he changed directions again and joined the Innovation department of Lufthansa Technik

as project manager cabin concepts. His extensive experience of cabin conversions proved invaluable to the development of a stretcher for transporting patients by air and in various consulting activities for Lufthansa, such as the upgrade to the Boeing 747-400 First Class.

Since the beginning of 2012 Horst Krahner is the responsible sales manager for HelioJet, a new lighting system for air-craft cabins developed by the SCHOTT AG in collaboration with Lufthansa Technik. “That is a big change for me – away from mechanical things and towards the electri-cal side,” says Horst Krahner, who in his spare time also enjoys mechanical work with a quite different material – wood. “But it is very exciting to carry on learning, and working with our colleagues at SCHOTT is also a great pleasure.”

Based on his experience of aircraft cabins he knows what the priorities are for the air-craft operators. “Cost-effectiveness and the maintenance aspects of a product are very important,” he says. At the moment he is traveling a lot, presenting HelioJet to potential customers worldwide. “My goal is to always do the job at hand as well as I can and to best accommodate the customers’ demand. Thus I also plan to lead HelioJet to success.”

HelioJet

// HelioJet is a new and unique LED lighting technology, available either in white or in a colored RGBW (Red, Green, Blue, White) version. HelioJet uses only about 20 percent of the light diodes of conventional LED strips, offering significant improvements in perfor-mance, reliability, maintenance and costs. //

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Lufthansa Technik Connection 5.201226 | Innovation & Technology

I DAIR specializes in customized enter-tainment solutions for the aircraft cab-ins of VIP customers and commercial

airlines. By founding this joint venture with Panasonic Avionics Corporation in April 2011, Lufthansa Technik has further expanded its range of offerings in the area of in-flight entertainment (IFE) and cabin management systems (CMS). Each of the two partners has a particular expertise, which it is introducing into the joint venture.

IDAIR has effectively added a range of offerings in the area of IFE and CMS to the

competencies of the two parent companies. Lufthansa Technik’s Innovation business unit has been fitting out business jets such as the Challenger 300 and the Learjet 70, 75 and 80 with in-flight entertainment and cabin management systems for over five years. Today its nice® system products are installed in over 300 aircraft. Meanwhile, with its X series products, Panasonic Avionics Corporation is the leading supplier of standard Communications, IFE and CMS systems for airlines. IDAIR now combines the products of Lufthansa Technik and

Ideas that fly

Customization is what makes the difference: IDAIR develops, builds and supplies customized

entertainment, communication and cabin management systems for VIP aircraft and custom

products for commercial airlines.

Panasonic Avionics Corporation and tailors them to meet individual customer’s needs. The customer receives a system that is built from suitable components from the ranges of the two partners and matches its requirements precisely. IDAIR’s systems are tailored to the special requirements of VIP customers. But should an airline wish to offer its passengers out-of-the-ordinary entertainment devices, IDAIR is the ideal partner to contact. Lufthansa Technik’s Innovation business unit will

“We are a customizing house”

Connection: Why was IDAIR founded? Andrew Muirhead: Over the last few

years Lufthansa Technik’s Innovation business unit has concentrated primarily on IFE and CMS systems for business jets, i.e. on smaller aircraft with between eight and 14 seats. The business jet segment has meanwhile attained a high degree of stability, and we were keen to step up our involvement in the VIP aircraft market. In order to be able to offer VIP customers complete solutions, we teamed up with Panasonic Avionics Corporation to found a separate com-pany, IDAIR.

What is so special about IFE systems for VIP aircraft?

VIP aircraft are always one-offs, every aircraft is different and the cabin installation requires a lot of manpower. By comparison, systems for business jets are produced in production lines. In actual fact, VIP aircraft are a combina-tion of commercial airline and business

Interview with Andrew Muirhead, Chief Executive Officer of IDAIR.

jet: most of them have seating for co-traveling staff at the back, making them similar in some respects to a commer-cial aircraft.

On the other hand in the private com-partments of the front section, the fur-nishings are similar to those of a business jet. That is why we are working with Panasonic, which has a lot of experience at supplying entertainment systems for airlines, whereas we can contribute our expertise from the business jet area.

What role will the products of the two individual joint venture partners play here, for example the nice® product range from Lufthansa Technik?

Lufthansa Technik’s nice® products and Panasonic’s X series products are elements of the IDAIR product. The two companies use the same basic technol-ogy, which means that a nice® compo-nent can work happily with a Panasonic component. To meet a particular cus-tomer requirement, we then select the

best elements from the two product portfolios to create a total system. In this way IDAIR takes the products of Lufthansa Technik and Panasonic and adapts them for the particular customer, which could be a VIP customer or an airline. In either case the customer gets a system that it would not normally be able to buy off-the-shelf. So you could say that IDAIR is a customizing house.

IDAIR’s target group includes not only VIP customers but airlines as well. What developments are going on in that area?

IDAIR does offer specially tailored IFE products for airlines such as Passenger Control Units, Trim Panel Speakers and some elements of the ECLIPSAIR, which will also find their way into the commer-cial market.

For more information:www.idair.aero

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IDAIR (Joint Venture)

Lufthansa Technik (Business unit Innovation)

Panasonic Avionics Corporation

Customized IFE and CMS solutions for VIP aircraft and airlines

IFE and CMS solutions for business jets and customized non IFE products for airlines

Standardized IFE and CMS solutions for airlines

continue to offer cabin management and IFE products for business jet customers as well as specific developments for com-mercial airlines that fall outside the range of IFE and cabin management.

New: ECLIPSAIR

The new ECLIPSAIR product that IDAIR unveiled at this year’s EBACE for the first time illustrates just how well the two joint venture partners complement each other. ECLIPSAIR is an Infotainment system that passes information and entertainment media wirelessly to passengers’ mobile devices. Passengers can view the content through the web browser on their smart phone or tablet. Depending on the aircraft size, ECLIPSAIR consists of a single LRU

box. It can be used either as a stand-alone, cost-efficient entertainment solution or to supplement other IFE systems avail-able from IDAIR. The hardware for ECLIPS-AIR comes from Lufthansa Technik’s Inno-vation business unit, while the software has been developed by Panasonic. The two together are adapted by IDAIR to meet customers’ individual needs. Thus, for example, for VIP customers additional functions such as controls for the cabin lighting or for closing the window panels can be integrated into the system. IDAIR is planning to install ECLIPSAIR in a first air-craft in the second quarter of 2013.

Verena BintaroPhone [email protected]

Meet us at...

For more information: www.lufthansa-technik.com/events

19 – 21 September 2012 | Dublin

ERA General AssemblyAt the European Regions Airline Associ-ation (ERA) General Assembly, Lufthansa Technik Group will showcase its com-prehensive service portfolio for regional aircraft.

27 – 29 September 2012 | Moscow

JET EXPOThe most significant forum for the Russian business aviation community continues to be a successful B2B event.

9 – 11 October 2012 | Amsterdam

MRO EuropeAt MRO Europe, the latest standards for productivity and aerospace technology are presented. Lufthansa Technik show-cases its range of customized solutions.

10 – 12 October 2012 | Coolum

RAAA ConventionThe Regional Aviation Association of Australia RAAA Convention is the pre-mier annual aviation event in Australia. Lufthansa Technik AERO Alzey will show its product portfolio.

30 October – 1 Nov. 2012 | Orlando

NBAA 2012At NBAA 2012, the industry's leading venue for new product announcements and introductions, Lufthansa Technik will showcase news and highlights from its all-encompassing interior solutions and VIP aircraft services portfolio.

Preview Highlights from the next issue• Non-destructive testing• On-site landing gear support• Engine parts repair

See you in Orlando

// The NBAA Annual Meeting & Convention is the business aviation industry’s leading venue for new product announcements and introductions. Joined at its booth by its Tulsa, Oklahoma-based Group company BizJet International, by its CF34 engine specialist Lufthansa Technik AERO Alzey, and with IDAIR at its own booth, Lufthansa Technik will present its universe of services for business and private aircraft operators around the globe. The top-address for supporting the entire range of private and business jets with any kind of service, Lufthansa Technik is the first choice for all aircraft sizes. The SixStars portfolio of life cycle services reflects the increasing demand for interior consulting, aircraft comple-tion and modification, IFE and cabin systems as well as technical services. The capabili-ties of course include the newest widebody generations such as the Boeing 787, 747-8 and the Airbus A350. //

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Lufthansa Technik Connection 5.201228 | Products & Services

No matter if you are a regional start-up, a small or mid-sized carrier, a private or governmental operation, or a legacy airline: Our range of products and services can be tailored for commercial and private fleets of every mix, kind and age.

Total Support ServicesTotal Support Services are the first choice for any customer wanting to enjoy cost-efficient and reliable flight operations and focus on his core business at the same time.• Total Operational Support (TOS®)• Total Technical Support (TTS®)• Total Base Maintenance Support (TBS™) • Total Material Operations (TMO®)• Total Component Support (TCS®)• Total Engine Support (TES®) • Total Landing Gear Support (TLS™)

Single Services Single services and shop load events such as letter checks, engine overhauls or repairs of single components are at the core of a unique assembly of products and services.• Aircraft Services• Component Services• Engine Services• Landing Gear Services• VIP & Executive Jet Solutions• Logistics & Training

Special Services The world’s leading manufacturer-indepenent MRO provider offers a product portfolio reaching beyond traditional MRO services from the manual.• Composite Repairs (ARC®)• Engine Parts & Accessories Repair (EPAR)• Maintenance Management Services (MMS)• Aircraft Leasing & Trading Support (ALTS®)• AOG Services

Cabin & IFE Products Lufthansa Technik has successfully established a line of cabin products.• Cabin Management & IFE Systems• Aircraft & Cabin Equipment• Connectivity• Patient Transport Solutions

eServicesLufthansa Technik’s Technical Operations Websuite manage/m® allows operators to manage their technical operations via a web-based system.

A380

A380

A300

A319

A330

A340-300

A310

A318

A320

A321

A340

A330

A310

A300

A318

A319

A321

A320

Airbus A300 Line Maintenance Base Maintenance Component Services Engine Services: P&W JT9D, PW4000-94, GE CF6-80C2

Airbus A310

Line Maintenance Base Maintenance Component Services Engine Services: P&W JT9D, PW4000-94, GE CF6-80C2

Airbus A318

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56

Airbus A319 Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56-5, IAE V2500-A5

Airbus A320 Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56-5, IAE V2500-A5

Airbus A321 Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56-5, IAE V2500-A5

Airbus A330

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: P&W PW4000-94, RR Trent 700

Airbus A340

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56-5, RR Trent 500

Airbus A380

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: RR Trent 900

World of services

For more information: www.lufthansa-technik.com/services

Capabilities by aircraft

Lufthansa Technik Connection 5.2012 Products & Services | 29

737

737

737NG

737 NG

Airbus A300 Line Maintenance Base Maintenance Component Services Engine Services: P&W JT9D, PW4000-94, GE CF6-80C2

Airbus A310

Line Maintenance Base Maintenance Component Services Engine Services: P&W JT9D, PW4000-94, GE CF6-80C2

Airbus A318

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56

Airbus A319 Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56-5, IAE V2500-A5

Airbus A320 Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56-5, IAE V2500-A5

Airbus A321 Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56-5, IAE V2500-A5

Airbus A330

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: P&W PW4000-94, RR Trent 700

Airbus A340

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56-5, RR Trent 500

Airbus A380

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: RR Trent 900

Boeing 737

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56-3

Boeing 737NG

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: CFM56-7B

Boeing 747

Line MaintenanceBase MaintenanceComponent ServicesEngine Services:P&W JT-9D, P&W PW4000, GE CF6-80C2

Boeing 757 Line MaintenanceBase MaintenanceComponent ServicesEngine Services: RR RB211-535

Boeing 767

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: PW4000-94, GE CF6-80C2

Boeing 777

Line MaintenanceBase MaintenanceComponent Services

Boeing 787

Line MaintenanceComponent ServicesEngine Services**schedule to be defined

MD-11

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: GE CF6-80C2,P&W PW4000-94

MD-80

Line MaintenanceBase MaintenanceComponent Services

Bombardier CRJ

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: GE CF34

Bombardier Q400

Line MaintenanceBase MaintenanceComponent ServicesEngine Services: PW100, PW150

Embraer

ERJ-135/145, E-Jets 170/175, 190/195, Line MaintenanceBase MaintenanceComponent ServicesEngine Services: GE CF34

BAe, Avro, Saab

Avro RJ, BAe 146Saab 2000Line MaintenanceBase MaintenanceComponent Services

ACJ

Line MaintenanceBase MaintenanceComponent ServicesEngine Services:CFM56, IAE V2500-A5

BBJ

Line MaintenanceBase MaintenanceComponent Services Engine Services:CFM56-7B

Bombardier

Challenger, Learjet,Global ExpressLine MaintenanceComponent ServicesEngine Services:GE CF34

Embraer

Legacy, LineageLine Maintenance, Base Main-tenance, Component Services, Engine Services: GE CF34

CRJ 700

BAe-146 / Avro RJ

CRJ

BAe-146 Avro RJ

E-Jets

Q-Series

Q Series

747-8

757

777

MD11

MD80

767

787

787

777

747-8

757

767

MD-11

MD-80

ERJ 190

Boeing Business Jet (BBJ)

Airbus Corporate Jetliner

Challenger Family

Embrear Executive Jets

Embraer

Boeing Business Jet

Airbus Corporate Jets

Bombardier

Business Jets

Lufthansa Technik Connection 5.2012

DubaiZiad Al Hazmip +971-4-4057-557f [email protected]

30 | Contacts

Key Account VIP & Executive JetsJoachim von Holtzapfelp +49-40-5070-3514f [email protected]

Let’s talk about solutions

Local representatives

Senior Vice President Marketing & SalesWalter Heerdtp +49-40-5070-2524f [email protected]

Vice President Marketing & SalesWolfgang Weynellp +49-40-5070-2547f [email protected]

Director Sales Western EuropeSuheil Mahaynip +49-40-5070-5295f +49-40-5070-5869 [email protected]

Key AccountGovt. & Special Mission AircraftHans Indlekoferp +49-40-5070-2548f [email protected]

Director SalesUSA and CanadaRobert Gaagp +1-305-379-1222f [email protected]

Director SalesCentral EuropeAndré Fischerp +49-40-5070-2590f [email protected]

Director SalesLatin America and CaribbeanJörg Femerlingp +1-305-379-2604f [email protected]

SpainMarkus Salzigp +34-971-267-877f [email protected]

CanadaDan Hepworthp +1-514-245-0143 [email protected]

Director SalesMiddle East, AfricaWieland Timmp +49-40-5070-3053f [email protected]

BrasilSimon Engertp +55-11-3048-5856f [email protected]

USA (for Lessors & Banks)Axel Haugp +1-425-454-1962f [email protected]

TurkeyFulya Türközp +90-212-465 55 57m +90-531-490 36 54 fulya.tuerkoez @lht.dlh.de

JapanHidenori Satop +81-45-309-2777 f +81-45-309-2777 [email protected]

ItalyGeorgios Ouzounidisp +39-0331 233713 f +39-0331 [email protected]

Lufthansa Technik Connection 5.2012

Russia and CISRobert Beddiesp +7-495-937-5103f [email protected]

Key Account Lessors & Banks Harry Seegerp +49-40-5070-4780f [email protected]

Line Maintenance WorldwideMichael Struckp +49-69-696-69660f +49-69-696-69666linemaint.agrmts @lht.dlh.de

Director SalesEastern Europeand CISDmitri Zaitsevp +49-40-5070-5404f [email protected]

Director SalesSouth East Asia and AustraliaRobin Johanssonp +65-6733-9081f [email protected]

Director SalesEast AsiaRichard Haasp +852-2846-6370f [email protected]

Australia and PacificRoland Wunderlichp +61-3-8623-6067f [email protected]

IndiaWolfgang Hartlp +91-22-3953-7405 f [email protected]

Affiliates & Corporations | 31

Lufthansa Technik Airmotive IrelandPhone +353-1-401-1109Fax [email protected] | www.ltai.ie Lufthansa Technik AERO AlzeyPhone +49-6731-497-0 Fax [email protected] | www.lhaero.com Lufthansa Technik BrusselsPhone +32-2-752-8660 Fax [email protected]/brussels Lufthansa Technik BudapestPhone +36-1-296-3000 Fax [email protected] | www.lht-budapest.com Lufthansa Technik Component ServicesPhone +1-818-765-6201 Fax [email protected] www.lufthansa-technik.com/ltcs Lufthansa Technik IntercoatPhone +49-4191-809-100 Fax +49-4191-2826 [email protected] Lufthansa Technik Landing Gear Services UKPhone +44-20-8589-1941Fax [email protected] Lufthansa Technik Logistik ServicesPhone +49-40-5070-5331Fax [email protected] | www.ltls.aero Lufthansa Technik Maintenance InternationalPhone +49-69-696-46929 Fax +49-69-696-69603altfried.nessel@lht.dlh.dewww.lufthansa-technik.com/ltmi Lufthansa Technik MaltaPhone +356-2560-4000Fax [email protected] | www.lht-malta.com

Lufthansa Technik MilanPhone +39-02-7486-7357Fax [email protected] Lufthansa Technik PhilippinesPhone +63-2-855-9311Fax [email protected] www.lht-philippines.com Lufthansa Technik Services IndiaPhone +91-22-935-37409Fax [email protected] www.lufthansa-technik.com/india Lufthansa Technik ShenzhenPhone +86-755-2777-5925Fax [email protected] Lufthansa Technik SofiaPhone +359-2-4601-777Fax [email protected] | www.lht-sofia.com

Lufthansa Technik SwitzerlandPhone +41-61-568-3078Fax [email protected] www.lht-switzerland.com Lufthansa Technik Turbine ShannonPhone +353-61-365-512Fax [email protected] | www.ltts.ie Lufthansa Technik Vostok ServicesPhone +7-495-981-5850Fax [email protected] www.lufthansa-technik.com/vostok Lufthansa Technical TrainingPhone +49-69-696-2751Fax [email protected] | www.ltt.aero

Lufthansa Bombardier Aviation ServicesPhone +49-30-8875-4600 Fax +49-30-8875-4511 [email protected] | www.lbas.de Lufthansa LEOS Phone +49-69-696-8222Fax [email protected] Airfoil ServicesPhone +603-6145-3612Fax [email protected] www.airfoilservices.com Ameco BeijingPhone +86-10-6456-1122 ext 4100/4101Fax [email protected] www.ameco.com.cn AirLiance MaterialsPhone +1-847-233-5800Fax [email protected] www.airliance.com

BizJet InternationalPhone +1-918-832-7733 Fax [email protected] | www.bizjet.com Hawker Pacific AerospacePhone +1-818-765-6201Fax [email protected] | www.hawker.com Heico AerospacePhone +1-954-961-9800Fax [email protected] | www.heico.com IDAIR Phone +49-40-5070-69416Fax [email protected] | www.idair.aero N3 Engine Overhaul ServicesPhone +49-3628-5811-0Fax [email protected] | www.n3eos.com Shannon AerospacePhone +353-61-370-000 Fax [email protected] www.shannonaerospace.com SpairlinersPhone +49-40-5070-66499Fax [email protected] | www.spairliners.com

ChinaSteven Wangp +86-10-6465-1593f [email protected]

Every innovation starts with a new direction.

Lufthansa Technik continuously breaks new ground for its customers. Because for us, innovation means more than cutting-edge facilities. We are driven by the willingness to create new maintenance technologies that make airlines’ technical operations more efficient and your aircraft more reliable. It’s our path to innovation that shapes your future. Talk to us.

Lufthansa Technik AG, Marketing & SalesEmail: [email protected] www.lufthansa-technik.com/research-innovation Call us: +49-40-5070-5553

More mobility for the world

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