Technical Training. Table of contents LoadXtreme How to enroll a TechnoUser How to access Loadxtreme and how it works SMS commands How to replenish loadwallet.

Technical Training

Table of contents•LoadXtreme

How to enroll a TechnoUserHow to access Loadxtreme and how it worksSMS commandsHow to replenish loadwalletCommon problems

All access All for you!!

Online Enrollmentof Access Card

SMS Enrollmentof Access Card

2 Ways to Enroll

Online Enrollmentof Access Card

www.loadxtreme.ph

“The most advisable browser for LoadXtreme web site”

Online Enrollment of Access Cards

Online Enrollment of Access Cards

Online Enrollment of Access Cards

Online Enrollment of Access Cards

SMS Enrollmentof Access Card

SMS Enrollment of Access Card

Step 1

• LX REG <LXID#> <SAC> <Birth Date> <Telco> <Full Name>

Ex. LX REG 5401234567 1601234567 12-01-1970 GLOBE Juan dela Cruz

Send it to the Gateways found in the LX Quick Guide

Step 2

• LX CHGADDR <LXID#> <PIK#> <Complete Address>

Ex. LX CHGADDR 5401234567 123456 1906 Galleria Corp Center Ortigas

How to Access LoadXtreme

Mobile Phone Web

Connectivity

How LoadXtreme Works

•Using Your Mobile Phone

To: 09215500078

LX: Customer 09285558888 successfully loaded with S30X. Trans. Ref. No. 123456. Bal.: 580.00

LX LOAD 5812345678 112233S30X 092855588881 New Message

fromLoadXtreme

Customer

Telco

Account ID is Valid

PIK is Valid LoadWallet

Balance is sufficient

LOADED!

From: LoadXtreme

Your ID Number and PIK

Send to Your Assigned Gateway

Customer Mobile Phone Number

Product Code

How LoadXtreme Works

•Online Loading (www.loadxtreme.ph)

5812345678 ●●●●●●ID NumberYour PIK (PersonalIdentification Key

09285558888

Outstanding Features

•Real time web reports

•Cellphone ACL “Access Control List”

•Host IP ACL “Internet Protocol Access Contact List”

•List TechnoUsers

•GRO Earnings

•etc...

SMS Commands

To Sell Load:

•LX LOAD <LXID#> <PIK#> <Product Code> <Customer Cellphone#

Ex: LX LOAD 5431234567 123456 G50x 0915678900

•LX OTA LXID#/PIK#/TELCO/Amount/Customer Cellphone #

Ex: LX OTA 5431234567/123456/GLOBE/40/0915678900

SMS Commands

To Transfer Loadwallet:

•LX TRANSFER <TECHNOPRENEUR ID> <PIK#> <LXLOAD> <Amount> <TechnoUser ID#> <Technouser Cellphone #>

Ex: LX TRANSFER 5431234567 123456 LXLOAD 500 6234567890 0915789100

SMS CommandsTo Check Balance:

• LX BAL <LXID#> <PIK#>

LX BAL 5401234567 123456

To Change Address:

• LX CHGADDR <LXID#> <PIK#> <Complete Address>

Ex. LX CHGADDR 5401234567 123456 Unit 1906 Galleria Corp. Center Ortigas

SMS Commands

To Change PIK:

• LX CHGPIK <LXID#> <PIK#> <New PIK#>

LX CHGPIK 5401234567 123456 456789

• Go to www.loadxtreme.ph

To Change Cellphone:

• LX NEWCEL <LXID#> <PIK#> <New CP#>

LX NEWCEL 5401234567 123456 09201234567

Gateway

0928 522 08150928 522 07720999 528 17570999 528 17580999 528 17590999 528 17600918 946 79570918 946 79580918 946 79590918 946 79600918 946 79610939 885 30000939 896 7066

0917 545 84250917 545 84260917 545 80570917 552 26150917 552 26160917 552 2618

0922 858 75140922 858 75150922 858 75160922 851 16530922 999 5555

“GATEWAY”

Loadxtreme system platform that will processthe commands you send.

It is also responsible on communicating with the TELCO’s computer system.

How to Replenish LoadWallet

FOR DETAILED STEP PLEASE REFER TO YOUR QUICK GUIDE

How to Replenish LoadWallet

• Reload LoadXtreme via SMS Auto-Debit (Same-Day)

• Enroll your CA/SA

• Send SMS Request

• Your enrolled account will be debited automatically

• LX BDODEBIT LX ID#/PIK#/Amount to debit

Ex. LX BDODEBIT/5401234567/123456/4000

How to Replenish LoadWallet

•Bills Payment – Same-Banking-Day Credit

How to Replenish LoadWallet

• Name of Institution (Vmobile)• Date of Transaction• Payor's Name (Name of Member)• Subscriber Account Number (LX ID No.)

• Contact No. (Member's Mobile No.)

VMOBILE 12/15/2011

JUAN DELA CRUZ

5440895171

1000 1 1000

1000

Smart Money and G-Cash

•Same-Day crediting

•1% Pass-on Service Fee

SMS Command

•Reload Command

LX RELOAD LXID#/PIK# /Amount Deposited/Bank/Branch/Branch Code/Account#/ Date/Time

9am to 12nn----2-4pm

12:01 to 7pm---8-10pm

7:01 onwards---11am onwards the next day

Loadwallet Replenishment Delays

•Lack of LX RELOAD notification command

LX RELOAD LXID#/PIK# /Amount Deposited/Bank/Branch/Branch Code/Account#/ Date/Time

•Multiple individual claims

• Incomplete or erroneous information

• Insufficient amount

LoadXtreme System Behavior

• 3-error trapping rule

• Telco warning notification

LX: Warning. No confirmation from TELCO for G50X to 09152504888 on 09/17/2008 10:15:05. Please verify receipt of load w/ customer. LOAD restored:74.40

• 30-minutes stale request feature (out-of-date request)

LX: LOAD command for 09222649222 sent on 09/16/2008 18:18:18 ignored as it was rcvd on 09/16/2008 18:48:34 due to telco congestion. Your Balance is 525.75

LoadXtreme System Behavior

•Circumventing 5-min. Trap (within 5-min transaction/s)

-Useful for legitimate multiple requests

LX LOAD <LXID> <PIK> <Product Code> <Customer Cellphone #> <Suffix>

Ex. LX LOAD 5401234567 123456 G50x 09156789101 A

Common Problems

• Loading delays. Telco congestion.

• Telco OTA system unavailability or under maintenance.

• Customer ‘non-receipt’ of otherwise successful loading

•Check customer number

•Have customers check their message Inbox

•Have customer check their balance

•Have customers restart their cellphones

•Check the product code used ( G100, G100x, SBRO100)

Common Problems

• Invalid product code and invalid cellphone reply

- S3Ox, SBR0100, O91675858OO

•No reply from system

- LXLOAD

- LX LAOD

- LX RELAOD

• Loadwallet Conversion-subject to 10% Tax

Cut off: Crediting:Friday 7pm Monday 7pm onwardsMonday 7pm Wednesday 7pm onwardsWednesday 7pm Friday 7pm onwards

• Encashment –subject to 10% Tax & P60 Processing fee

Cut-off is every Wednesday 12:00:00 (12nn)Release of check is every Friday at 11am-7pm

How to Reach Customer Service

•Text Support -09212122191,09236036631,09278538041

Format: UID# <space> <Message>

•OS “Online Support”/ E-mail Support System

•CRMD Hotline # (02) 311-3000

•VMobile Official Fan Page

VMobile Technologies Incorporated (Official)

Ticket Support System

Ticket Support System

THANK YOU