Team working in Team working in distributed environments distributed environments M253 M253 Communicating, Communicating, Cooperating & Cooperating & Collaborating on Line Collaborating on Line Faculty of Computer Studies Faculty of Computer Studies Arab Open University Arab Open University Kuwait Branch Kuwait Branch 06/23/22 1 Kwuait Branch
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Team working in distributed environments M253 Communicating, Cooperating & Collaborating on Line Faculty of Computer Studies Arab Open University Kuwait.
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Team working in Team working in distributed environmentsdistributed environments
M253 M253 Communicating, Communicating,
Cooperating & Cooperating & Collaborating on LineCollaborating on Line
Faculty of Computer Studies Faculty of Computer Studies Arab Open UniversityArab Open University
Kuwait BranchKuwait Branch
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COMMUNICATING
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COMMUNICATINGThe exchange of thoughts, The exchange of thoughts,
messages, or the like , as by speech, messages, or the like , as by speech, signals or writing.signals or writing.
To express oneself in such a way To express oneself in such a way that one is readily and clearly that one is readily and clearly
understood.understood.
If you can honestly achieve that If you can honestly achieve that goal, you are communicating. goal, you are communicating.
Communication is shared feelings / Communication is shared feelings / shared understanding.shared understanding.
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Methods of communication:Methods of communication:
Phone call, in-person.
Memo, fax ,e-email, letter, voice mail.
One Way:
Two Way:
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Means of Collaboration & Means of Collaboration & CooperatingCooperating
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What is Collaboration?What is Collaboration?
CollaborationCollaboration : :
Cooperative arrangement in which Cooperative arrangement in which two or more parties (which may or two or more parties (which may or
may not have previous relationship) may not have previous relationship) work together towards a common work together towards a common
goal.goal.
Collaboration in higher education: Collaboration in higher education: discussion boards gain a higher discussion boards gain a higher
knowledge of a topic from a diverse knowledge of a topic from a diverse group of people.group of people.
1.1.Forum is a place where people can start Forum is a place where people can start communication (in the form of threads) and communication (in the form of threads) and
reply to other people's threads. reply to other people's threads.
2.2.Forums helps us in many different ways to Forums helps us in many different ways to support the team communication and support the team communication and
develop collaboration.develop collaboration.
3.3.Forum allows users to post questions or Forum allows users to post questions or discussion topics and invite the respective discussion topics and invite the respective
community to react by reply to the original community to react by reply to the original message. message.
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The term Wiki refers to a collaborative
website that allows visitors to change
or add contents and it is easy for
anyone to contribute pages, and link
them together. As simple to edit as it is
to read, the wiki makes for the perfect
online collaboration tool.
WikWik
ii
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The most important characteristics:The most important characteristics:
1.1. If team member writes (a part of) a If team member writes (a part of) a document and circulates it to the rest of document and circulates it to the rest of
the team. They may then get back multiple the team. They may then get back multiple modifications to pull together into an modifications to pull together into an
updated version, which itself may then be updated version, which itself may then be re-circulated and re-modified more than re-circulated and re-modified more than
once.once.
2.2. The way in which the wiki is implemented The way in which the wiki is implemented means that only one person can edit a means that only one person can edit a
section of a wiki page at any given moment section of a wiki page at any given moment in time – only asynchronous working is in time – only asynchronous working is
possible. The system will lock the section possible. The system will lock the section automatically and not allow anyone else to automatically and not allow anyone else to
access it until the current editor has signed access it until the current editor has signed off and released that section of the page. off and released that section of the page.
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The major drawbacks: The major drawbacks:
By using the History tab at the top of By using the History tab at the top of the page we can found who did, what, the page we can found who did, what, when, in each wiki page’s history, but when, in each wiki page’s history, but it is not very easy to follow given the it is not very easy to follow given the potentially large number of changes potentially large number of changes
made to a page over time.made to a page over time.
If you do not go back and save the If you do not go back and save the work after previewing it, otherwise work after previewing it, otherwise
the system will just lose all your the system will just lose all your work, which can be very frustrating.work, which can be very frustrating.04/21/23 12Kwuait Branch
NotesNotes::
Only one person can edit a section of a wiki page at any Only one person can edit a section of a wiki page at any given moment in time – only asynchronous working is given moment in time – only asynchronous working is
possible. possible.
The system will lock the section automatically and not allow The system will lock the section automatically and not allow anyone else to access it until the current editor has signed anyone else to access it until the current editor has signed
off and released that section of the page.off and released that section of the page.
If you have any significant amount of text to add to a page, If you have any significant amount of text to add to a page, that you prepare your material offline and then cut-and-that you prepare your material offline and then cut-and-
paste it into the wiki page in a single access, rather than paste it into the wiki page in a single access, rather than staying online whilst you are thinking about what to add.staying online whilst you are thinking about what to add.
It easier to use the wiki comments facility for commenting It easier to use the wiki comments facility for commenting on the actual contents of each wiki page more directly.on the actual contents of each wiki page more directly.
When you have added content to a wiki page, the system When you have added content to a wiki page, the system lets you preview what you have done before you save it lets you preview what you have done before you save it
permanently.permanently.
You can delete work entered by other people.You can delete work entered by other people.
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SummarySummary
Forum and Wiki let you and your team Forum and Wiki let you and your team
communicate collaborate online. They are communicate collaborate online. They are
easy, efficient, and intuitive to use.easy, efficient, and intuitive to use.
Forums and Wikis can be used to facilitate Forums and Wikis can be used to facilitate
various online activities. various online activities.
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Forum/WikiForum/Wiki
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Instant messaging.Instant messaging.
Video conferences.Video conferences.
Audio conferences .Audio conferences .
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There are two key points while using, other communication tools..
Firstly, a summary of what you discuss, Firstly, a summary of what you discuss, agree, and create must be relayed back agree, and create must be relayed back to the forum or wiki so that everyone in to the forum or wiki so that everyone in
the team and your tutor, knows, or is the team and your tutor, knows, or is able to find out, what is going on. able to find out, what is going on.
Secondly, if your team is going to take Secondly, if your team is going to take some responsibility for identifying some responsibility for identifying
additional modes of communication and additional modes of communication and collaboration that the team can use, you collaboration that the team can use, you
must obtain team agreement about the must obtain team agreement about the use of such a tool.use of such a tool.04/21/23 17Kwuait Branch
Instant Messagi
ngIM
Is a form of real-time direct text-based Is a form of real-time direct text-based
communication between two or more people communication between two or more people
using Personal computer or other devices, using Personal computer or other devices,
along with shared software clients? The along with shared software clients? The
user's text is conveyed over a network, such user's text is conveyed over a network, such
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Allow enhanced modes of Allow enhanced modes of communication, such as live voice or communication, such as live voice or
Video calling. Video calling.
You can format your text, past in You can format your text, past in images.images.
In contrast meeting conducted by In contrast meeting conducted by instant messaging are more flexible instant messaging are more flexible
than face to face meetings.than face to face meetings.
You can accept or decline invitations to You can accept or decline invitations to join discussions & people have the join discussions & people have the
chance to leave discussion when they chance to leave discussion when they want.want.
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DisadvantageDisadvantages:s:
Is that instant messaging cannot do for Is that instant messaging cannot do for you decisions making and write the you decisions making and write the
minutes of the meeting. minutes of the meeting. Instant messaging is one way of Instant messaging is one way of
initiating a discussion about draft of a initiating a discussion about draft of a document that team is working ondocument that team is working on
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Netiquette Netiquette 1.1. Remember that you are talking to real people. Remember that you are talking to real people.
2.2. Try to keep your messages short. Try to keep your messages short.
3.3. Give your messages a descriptive Subject line. Give your messages a descriptive Subject line.
4.4. Summarize messages when replying to them. Summarize messages when replying to them.
5.5. Check the sender before quoting from private Check the sender before quoting from private email. email.
6.6. Credit other people’s work. Credit other people’s work.
7.7. Signal your emotions in messages. Signal your emotions in messages.
8.8. Avoid writing all in CAPITALS. Avoid writing all in CAPITALS.
9.9. Send your messages to the right place. Send your messages to the right place.