Team B FINAL PRESENTATION[1]

1GLOBAL

TECHNOLOGIESBusiness Plan

PRESENTED TO

BOARD OF DIRECTORSNEW YORK, N.Y.

November 24, 2010

Presented By: Team “B”

Chichi Everhart – V.P. Sales ManagementCatherine Gatica – V.P. Human ResourcesWilliam Geter Jr. - PresidentChristina Gregoire – V.P. Marketing Research

Table of ContentsExecutive SummaryBusiness DescriptionIndustry BackgroundBusiness Environment AnalysisCompetitive AnalysisCompetitive Market AnalysisMarketing PlanOperations PlanManagement SummaryGoals for next Quarter & YearAttachments• Financials• Production Plan• Management ResumesQuestions & Answers

Page030406070809121318202122242535

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Executive SummaryCurrently all manufacturers sell through company-owned sales offices in four major markets around the world. Our target market is the business sector. Global Technologies does not sell to the home market and does not sell through retail stores. Thus, our marketing strategy is acutely focused on direct sales to business customers through our sales force. With the marketing of two brands, we will put much of the power of our most advanced microchip technology in all our computers brands which is our strength.

By focusing on our strengths, of marketing, managerial experience, knowledge of key customers, and the underlying values they need, Global Technologies will increase sales to more than $18 million over the next two years. At present we have reached $8.4 million in 4th Quarter revenue. Our financials reflect improvement on gross margin on sales, cash management and working capital. This business plan leads the way it sustaining it, while it unveils our vision and strategic focus of: adding value to our target market segments, the small and large business, and the high-end business users in the global market. It also provides our plan for improving sales, gross profit margins, and profitability. In order to implement these changes and improve profitability, we have parlayed our initial capital investment of $2,000,000 into $4,774,000 by a series of responses to sales demand and inventory to achieve our long-term planning this year. This amount is reflected also in our financials.

Global Technologies is built on the assumption that the management of information technology for business is like legal advice, accounting, graphic arts, and other bodies of knowledge, in that it is not inherently a do-it-yourself prospect. Smart business people aren't computer hobbyists, so their need is quality vendors of reliable hardware, software, service, and support. They need to use these quality vendors as they use their other professional service providers, as trusted allies. Global Technologies seeks to fulfill these needs and become the leader in business information technology globally. Our innovative brands will facilitate being first and the leader in all things microchip within three years.

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Business DescriptionGlobal Technologies is a privately-held C corporation owned in majority by its four principle founders. There are four and one investor at present. The firm includes 19 employees, under the president and the three Vice presidents. The main management divisions are sales, marketing, service, and administration / human resources. The service department handles service requests, support, training, and technological development. At present, we are weakest in the area of technical capabilities to manage the possibility of any future upgraded service and support.

Global Technologies provides both computers, products and services to make them useful to businesses. They are especially focused on providing computer systems and services to small and medium business. In order to accomplish our objectives, our keys to success over the next three years are:

a. Differentiate from box-pushing, price-oriented businesses by offering and delivering service and support, and charging for it.

b. Increase gross margin to more than 30%. c. Increase our non-hardware sales (service support) to 20% of the total sales

by the second year

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Business DescriptionWe currently depend on printed media advertising as our main way to reach new buyers. As we change strategies, however, we will need to change the percentage and way we promote ourselves.

We will be refocusing on our core message of product and service through radio, cable TV, sales brochures, direct mailers and newspapers. Our message is to sell Global Technologies, not the product in the long run.

While selling Global Technologies, our mission is to become the world’s most proficient computer technology company, providing our markets and customers with the highest quality products composed of leading edge technological products. Based on a strong financial stability and visible accountable corporate structure and citizenship.

Our focus is not to dominate the markets we compete in. but to be the most profitable in the market we compete in, the other will come later with planning and hard work.

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Industry BackgroundThe technology industry is relatively young; its origins can be traced to the 1904 invention of the two-element electron tube. Developments such as the transistor followed, as well as integrated circuits in the 1950s, and analog devices in 1960. Many of these inventions were a result of military research. The early 1970s brought the invention of the integrated circuit board and the microprocessors that soon followed made home and personal computers a possibility in the years that soon followed.

There is no industry background to speak of within the PC industry today, due to the eve of this new technologies initial offering the microchip. Other firms are entering the market at the same time as our company Global Technologies. The early craft of computers could not support a study of the emerging values and perceptions of this new technology because it had been seen as an outlet for hobbyist and techno-geeks.

Because of this unfortunately this new technology has suffered as only a transient technology and the previous designs has prevented its analysis, as anything more than a material culture of the hobbyist.

Therefore, the microchip computer industry is in its introductory stage of this industry. There is no empirical data and there are no established competitors. All competitors, including Global Technologies are starting with exactly the same resources, however Global Technologies has a far more advanced business knowledge base which should make an acute difference in certain brands of the market as will be shown herein.

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Business Environment AnalysisAs we have stated our focus is not to dominate the markets we compete in, but to be the most profitable in the market we compete in. As shown In the graphic lower right we have the smallest amount of overall market share. Nonetheless as you see in Global Technologies Financials for the 3rd Qtr. we find that our revenue far surpassed our competitors which had much larger market share but smaller profit margins on their volume of units sold. We expected this revenue stream to increase in the 4th qtr. which it did by 59%.

Income Statement

Quarter 1 Quarter 2 Quarter 3

Gross Profit

Revenues 0 1,923,500 5,182,325

- Rebates 0 44,350 116,900

- Cost of Goods Sold 0 1,170,612 3,070,134

= Gross Profit 0 708,538 1,995,291

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Competitive Analysis

Competitive Posture

Build a market position and defend it. Take a brand lead and keep it. Be first to the market in innovations. Be the leader in all things financial.

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CompetitiveMarketing Analysis

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Competitive Marketing Analysis

Sales Force - World Market

Company CityTotal Sales

People Support Workhorse Mercedes Traveler

Global Technologies Inc.

NY-North America

9 1 4 4 0

Global Technologies Inc.

Paris-Europe 7 1 3 3 0

Creative Computers, Inc.

NY-North America

8 2 3 3 0

Creative Computers, Inc.

Paris-Europe 7 1 3 3 0

Powerhouse Technologies

Tokyo-Asia 7 1 3 3 0

Powerhouse Technologies

NY-North America

7 1 3 3 0

Olympus Computers

SaoPaulo-SoAmerica

7 1 3 3 0

Olympus Computers

Paris-Europe 7 1 3 3 0

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Marketing Plan

Brand Profitability Infiniwork 1 Elite 5000 Elite 5500 Infiniwork 1000

Sales Revenue 0 0 2,852,000 2,280,000Rebates 0 0 71,300 45,600Cost of Goods Sold 0 0 1,417,409 1,553,931

Gross Margin 0 0 1,363,291 680,469

Brand Creation/Revision 0 0 60,000 60,000

Ad(s) Creation/Revision 0 0 30,000 30,000

Brand Advertising 0 0 161,340 138,571

Product Profit 0 0 1,111,951 451,898

% from Revenue 0 0 39 20

Profit per Unit 0 0 1,560 496

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Marketing Plan

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Operations Plan

ENABLERSStakeholder/Involvement

Bank - Guido

PRESIDENTWilliam Geter Jr.

Develop strategic plan to advance company's mission and objectives. Plan, develop, and implement strategies for generating resources and/or revenues for the company. Oversee procedures, goals & objectives. Evaluate performance of personnel in attaining objectives

V.P. Marketing & ResearchChristina Gregoire

Marketing strategy Plan and Procedures. Research & Information Responsible for competitive analysis, strategies and tactics. Determine market needs and generate product .Work with sales to ensure the proper amount and type of coverage to raise awareness, and ensure consistent company and product image branding success.

V.P. of Sales ManagementChichi Everhart

Plan and develop all company sales campaigns. Developing the Skills of the Sales Team. Proactively review and analyze the outcomes of the company's sales efforts. Responsible for effectively communicating the goals of the company executives to the sales people. Communicate the needs of the sales force to the executives as well.

Staff recruitment / selection Oversee compensation programs. Administration of benefit programs. Maintain organizational structure and staffing levels to accomplish company goals and objectives. Develop and manage annual budgets for the division and perform periodic cost and productivity analyses

V.P. Human Resources Catherine Gatica

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Operations PlanThe following will identify the proposed operational plan for Global Technologies. Included are the general operating procedures, human resources, insurance, and working capital requirements of the business. Also included is a table outlining the office space requirements, asset acquisition and an outline of Global Technologies operational workflow.

General Operating Hours: Global Technologies intends to operate Monday thru Friday from 9 am to 5 pm (eastern). Global Technologies will be operational year round.

Human Resources: • Mr. Geter is the President of Global Technologies and will direct the activities of the overall operation of the company. He has two bachelors, two masters and will complete his MBA specializing in project management in 2012. • Ms. Chichi Everhart is the V.P. of Sales Management and will direct the activities of overall sales operation of the company. Ms. Everhart has two bachelors, in integrated sciences and economics. She will complete her MBA in 2012. • Ms. Catherine Gatica is the V.P. Human Resources and will direct the activities of overall operation of Human Resources of the company. She is an experienced System Quality Administrator skilled human resources. She has been involved in the recruiting and hiring of Global Technologies additional employees as well as the sales force. She has a bachelors, in (what area?) and will complete his MBA in 2012. She is also an experienced as a System Quality Administrator skilled human resources. • Ms. Christina Gregoire is the V.P. Marketing & Research and will direct the activities of overall operation of the marketing of the company and the research associated with this task. Ms. Gregoire has a bachelor degree in psychology and will complete her MBA specializing in project management in 2012.

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Operations PlanAt present Global Technologies has hired 19 additional persons as its sales force this quarter (3rd) and expects to hire and additional amount to meet the demands of our operation world wide in the next (4th) quarter. Additional employees will be hired as needed by Global Technologies once growth demand warrants it. Global Technologies will offer all employees full compensation packages as outlined in our Human Resources department. All employees will be covered by the Workers Safety and Insurance Board and covered Global Technologies employment Benefits.

Insurance Requirements: Global Technologies will to incur costs for health insurance and business liability insurance. The estimated cost has been determined in this (3rd) quarter and reflected on our balance sheet.

Operating Capital Requirements: Due to the demands imposed at start up, Global Technologies will require that the business have sufficient working capital to meet all operational responsibilities of the business for the first twelve months. It was estimated that the business would need approximately $2,000,000 in working capital to sustain and ensure the business meets all opening and on-going financial obligations. Also, throughout the year there tends to be periods of market adjustments. Consequently, the company will experience financial pressures during these months. While much of this time will be spent developing proposals and marketing strategies, there will be a need to maintain sufficient working capital to cover these periods, which we have proved be one of our greatest strength

A long term strategy to maintain a positive cash flow during these periods will be to diversify the brands the company manufactures in respective markets and develop brands for a changing business community where response in sales dictate. This strategy has already begun and will be implemented during the next two years.

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Operations PlanOffice Requirements and Asset Acquisitions Global Technologies has two administration and marketing and sales offices located at:

• 934 Fifth Avenue New York, NY 10022, Phone: (212) 606-3688• 156 boulevard Haussmann,75008 - Paris, France, Phone: +33 (0) 1 5643 4567

The office space is leased and will accommodate both the sales, service and administration including necessary office equipment such as computers, fax machine, photo copier, and other engineering equipment. This facility will require an estimated $5,000 to renovate in a style that is aesthetically pleasing to the clients as well as Global Technologies. This cost is reflected in the cost of the office.

These facilities will be leased at a term of three years. In addition, Global Technologies will require specialized communication equipment. These are the estimated costs associated with those investments which are combined below:

• Office Renovations • Office Equipment and Furniture • Specialized Software

The above noted capital purchases has increased work effectiveness, enhanced professionalism and has prepared the business for the forecasted demand for product and services.

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Operations PlanOperational Workflow As with any new firm, the operational workflow for the business is quite uniform and simple to follow. The following is an outline of how product contracts are completed on a regular basis:

Step 1 Global Technologies will respond to a request for proposal (RFP) with a professionally prepared proposal for product;

Step 2 At this point, the potential contract is awarded to either Global Technologies or other companies which submitted proposals for products and/or services. Therefore, communication is made by the contract to the successful company. If Global Technologies is successfully selected to provide the product, the contract is then triggered to begin;

Step 3 Global Technologies will collect a deposit from the client and will begin the product purchase order. Deposit values vary depending upon the amount, and location of the product to be delivered;

Step 4 Global Technologies will go ahead and start the project while keeping communication with the client. Once the project reaches 60% - 70% completion, final payment will be required and given to Global Technologies by the client to complete the rest of the work;

Step 5 Once the work is completed to the satisfaction of Global Technologies and the final payment for the contract has been made , the product order will be shipped to the client.. Global Technologies will accept cash, checks or credit card payments. These payments are well within industry standards. The business will provide credit to larger account holders. It is estimated that the length and terms of payments are net 30 for all clients. This will allow the business to avoid cash flow problems. Late payment charges are 2% of the projects outstanding balance. The above operational workflow is standard, easy to understand and within industry's norm.

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Management SummaryDESCRIBING OUR TEAMS QUALIFICATIONS

William Geter Jr. – PresidentMr. Geter began his career as a Project Architect with the firm of (DMJM), a national architectural firm with over $800 million in annual fees. He was promoted to Project Manager for the firms $150 million city development project in Sumatra, Indonesia. Upon successful completion, he was promoted to Director of Programs for the South Central Region, which encompassed project procurements and management in Texas, Oklahoma, New Mexico, Arkansas, and Florida. Mr. Geter has in excess of 30 plus years of management experience directing corporate firms and his own firms with offices in Atlanta Dallas, & San Antonio. Some of his accomplishments include” project manager and/or project architect for the Alamodome, Georgia Dome, Memphis FEDEX Forum, Superdome, and many hospitals and military facilities across the nation. He now operates a Development firm in Dallas, TX. He has a masters in Architecture, Divinity & Biblical languages and is currently a student in the MBA – specializing in Program Management

Chichi Everhart – V.P. Sales ManagementChichi Everhart has a Bachelor of sciences in health sciences, and biology with concentration in integrated sciences. Her first degree is in economics and education. Ms. Everhart is presently enrolled in a Graduate Master of Business Administration with specialization in health care management. Her skills includes great attention to detail, focusing on the day to day, good situational analysis and a sound sense of duty. She has 3 years of work experience as a certified nursing assistant and 3 months as an associate professional. Her duty is to care of the sick, counsel and help both youths and adults.

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Management SummaryDESCRIBING OUR TEAMS QUALIFICATIONS

Catherine Gatica – V.P. Human ResourcesCatherine works and lives in Fort Worth, Texas. She works at Cook Children's Medical Center as a System Quality Administrator. Her goal is to finish her MBA and move up the corporate ladder. Below arelisted her results from "Insights Discovery profile". Listed you will see her strengths which she hopes will help with her journey: Keeps her fingers on the pulse, Identifies the possibilities in every situation. Motivates others to "achieve the impossible“, Will join different organizations to further her cause, competitive and wants to win at all cost. Constantly strives to make improvements. Draws people together, selfdisciplined, confident and convincing. Initiates new activities. Assertive, strong communicator who thinks on her feet.

Christina Gregoire – V.P. Marketing & ResearchChristina Gregoire works for Kaplan University Learning Center as an admission advisor. Like Catherine she too has skills are in Human Resource (HR), marketing, recruitment, training, sales, and technical support. She has a Bachelor of Arts in Psychology with continuing education in HR. Aside from education; she has employment knowledge in manufacturing, telecommunication, and healthcare industry. Ms. Gregoire strengths are excellent communication, and presentation skills, fluent and reassuring, and articulate and communicative. The values she brings to the team are strong people-orientation, impacts many and varied ideas, good team builder, and working well with a variety of tasks and activities. Ms. Gregoire plans to pursue a career in HR with Kaplan University by 2012; Project Management will be her “Plan B” option.

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Goals for Next Quarter

Date for next Update• 5th Quarter• Date: November

30, 2010• Time : 2:00 p.m.

EST• Location :• Global

Technologies New York office

Goals for next Update• Expand brand

market share• Increase profit

base on existing brands

• Introduce new product brand

• Expand customer service department

Goals for next Year• Open new global

office• Increase

production goals• Increase sales and

revenue goals • Identify regional

factory production location in North America

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Attachments:

• Financials

• Production Plan

• Management Resumes

William Geter Jr. - PresidentChichi Everhart – V.P. Sales ManagementCatherine Gatica – V.P. Human ResourcesChristina Gregoire – V.P. Marketing & Research

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• FinancialsPro-Forma Cash Flow

  Quarter 1 Quarter 2 Quarter 3 Quarter 4Beginning Cash Balance

0 850,000 1 1,217,099

Receipts and Disbursements from Operating Activities  Revenues 0 1,923,500 5,182,325 8,470,900- Rebates 0 44,350 116,900 237,475

- Production 0 1,269,406 2,971,339 5,157,136

- Research and Development

120,000 0 120,000 120,000

- Advertising 0 98,500 359,911 359,911

- Sales Force Expense

0 179,122 286,596 387,656

- Sales Office Expense

430,000 220,000 220,000 220,000

- Marketing Research 0 15,000 15,000 15,000

- Shipping 0 26,458 59,266 94,846- Inventory Holding Costs

0 9,879 0 0

- Excess Capacity Cost

0 684,446 0 0

- Income Taxes 0 0 0 438,259

+ Interest Income 0 0 0 0

- Interest Charges 0 0 42,551 0

+ Other Income 0 0 0 0

- Other Expenses 0 0 0 0

= Net Operating Cash Flow

-550,000 -623,661 990,762 1,440,617

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• FinancialsInvesting Activities

  Fixed Plant Capacity 600,000 2,000,000 0 0= Total Investing Activities

600,000 2,000,000 0 0

Financing Activities  Increase in Common Stock

2,000,000 1,000,000 1,000,000 0

+ Borrow Emergency Loan

0 773,663 0 0

- Repay Emergency Loan

0 0 773,663 0

- Deposit 3 Month Certificate

0 0 0 0

+ Withdraw 3 Month Certificate= Total Financing Activities

  Cash Balance, End of Period

850,000 1 1,217,099 2,657,716

Cost of Goods Sold  Starting Inventory 0 0 98,794 -1+ Production 0 1,269,406 2,971,339 5,157,136= Available Inventory

0 1,269,406 3,070,133 5,157,135

- Cost of Goods Sold 0 1,170,612 3,070,134 5,157,136= Ending Inventory 0 98,794 0 0

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• Production Plan

Factory Locations, Fixed Capacity Last Quarter

Company City Fixed Capacity Operating Capacity

Global Technologies Inc. Tokyo-Asia 125 25

Creative Computers, Inc. Tokyo-Asia 50 40

Powerhouse Technologies Tokyo-Asia 25 20

Olympus Computers Tokyo-Asia 50 35

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• Management Resume William Geter Jr. - PresidentEDUCATION

Illinois Institute of Technology / Bachelor of Architecture – 1969University of Cambridge / Architecture, 1971Southwestern Baptist Theological Seminary /

Graduate Diploma of Theology, 1998Southwestern Baptist Theological Seminary

Master of Divinity Biblical Languages, 1999Kaplan University / MBA (anticipated graduation Spring 2012)

PROFESSIONAL AFFILIATIONS

Member, Society of American Military Engineers (S.A.M.E.) Member, American Institute of ArchitectsMember, American Institute of DesignMember, Texas Sheriff’s AssociationMember, Texas Association for Jail DesignMember, Construction Specifications Institute

PROFESSIONAL HISTORY

Mr. Geter began his career as a Project Architect with the firm of (DMJM), a national firm with over $900 million in annual fees. He was promoted to Project Manager for the firms $150 million city development project in Sumatra, Indonesia. Upon successful completion, he was promoted to Director of Programs for the South Central Region, which encompassed project procurements and management in Texas, Oklahoma, New Mexico, Arkansas, and Florida. Mr. Geter then founded his own firm with offices in Atlanta, Dallas, Houston & San Antonio. He closed the firm in 1994 to enter seminary full time. After graduation he joined a local Dallas firm of where he became a partner. Later he reopened his firm where he continued the execution of sports arenas & stadiums, education facilities, hospitals, jails and military facilities. He is now CEO of a Dallas private Development firm that employs a cadre (23) of architects, engineers, contractors and financiers. A listing of his Project experience is shown on the following pages.

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• Management Resume William Geter Jr. - President

PROJECT EXPERIENCE (Partial) ALAMODOME - San Antonio, Texas. - Project Executive – Project ManagerProject Manager - This project included both a 20,000 SF private sports club and bar connected by a circular staircase up to a 20,000 square foot private sports restaurant above with supporting ground level warehouse, storage space and related facilities. Both offer spectacular views north and westward of the Alamo city skyline. Included the design of the NBA Spurs professional basketball operations offices and facilities, all food and beverage concession areas located on all concourses and mezzanines, novelty areas and 54 luxury suites. Client: NBA San Antonio Spurs; San Antonio, TX.

SUPERDOME - New Orleans, Louisiana; Project Executive – Project ManagerAs Director of Programs for the south central region of DMJM Mr. Geter was responsible for the planning. Project concept and client interface during the design phase of this 52 acre landmark 69,000 seat domed stadium. Client: City of New Orleans, LA.  KAUFMAN COUNTY COURTHOUSE COMPLEX, Kaufman, Texas - Project ManagerMr. Geter was the project manager on this $10 million dollar project which was composed of totally gutting this courthouse facility and completely renovating this facility including adding an additional floor. The project design includes redesign of the exterior, expanding the county and district courts, and the additional expansion of all courthouse facilities for the public. The expanded courthouse includes a below grade sally-port for prisoner transfer, and a grand entrance staircase which opens onto a two-story floor to ceiling glass foyer. Client: Kaufman County Commissioners; Kaufman, TX. NEW MUNICIPAL COURTS FEASIBILITY STUDY; San Antonio, Texas - Project ManagerAs project manager he was responsible for the data collection, analysis oversight, writing and production of this feasibility study for the selection, purchasing and retrofitting of three existing buildings for retrofit and conversion into a $12 million dollar Municipal Courts Facility. Client: City of San Antonio; San Antonio, TX. BEXAR COUNTY DETENTION FACILITY; San Antonio, Texas - Project Executive – Project ManagerThis 500-Bed Medium Security Housing Detention Facility with Dining Facilities for 900 inmates was completed in 1993 at a cost of $8 million which was 18% under the proposed construction budget. Mr. Geter was project manager of this project. The facility was designed and completed by fast-tracking due to jail overcrowding. Client: Bexar County Commissioners; San Antonio, TX.

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• Management Resume William Geter Jr. - President

CLIENT LIST Barclays Banking Corporation – St. Thomas, Virgin IslandsBrown & Root Construction – Houston, TexasCal-Texaco Oil Company – San Francisco, CaChicago State University – Chicago, IllinoisCity of Chicago - Department of Aviation City of Houston - Department of Aviation; City of Houston City of Houston - Department of TransportationCity of New Orleans – Sports Authority; City of New Orleans City of San Antonio - Department of Aviation ; City of San AntonioCounty of Bexar – TexasCounty of Kaufman – TexasCounty of Smith – TexasCounty of Travis – TexasCrown Petroleum Corporation – Pasadena, TexasDallas County Community College DistrictDallas Cowboys NFL Professional Football TeamLa Quinta Inns & HotelsMemphis Grizzlies - NBA Professional basketball TeamMinnesota Vikings - NFL Professional Football TeamN.B.A. Planning Committee – New York, NYNortheastern Illinois University – Chicago, IllinoisPrairie View A & M University – Prairie View, TexasRed Mc Comb Enterprises – San Antonio, TexasSan Antonio Spurs – NBA Professional basketball TeamSt. Phillips College – San Antonio, TexasTexas Southern University – Houston, TexasU.S. Army Corps of Engineers Southwestern DistrictU.S. Army Corps of Engineers Mobile District

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• Management Resume Chichi Everhart – V.P. Sales Management

EDUCATION:

Master in Business Administration with specialization in Health Care Management Kaplan University, May 2012.

Bachelor of Science, Biology and Health Sciences, Guilford College, Greensboro, North Carolina, May, 2010.

Medication Aide, Adult Care Licensure Section, Raleigh, North Carolina, October,2006.Nursing Assistant, Stratford Career Institute, Washington DC, November, 2005.Diploma Certification in Computer Electronic Data Processing, Kem Computers

Training Center Limited, Ilorin, Kwara State, July, 2000.

Bachelor of Arts, Economics Education, Ahmadu Bello University, Zaria, Kaduna State, December, 1999.

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• Management Resume Chichi Everhart – V.P. Sales Management

WORK EXPERIENCE:Job position: Certified Nursing Assistant. Well Spring Retirement Community, Greensboro, North Carolina, 27410.February 2009-2010Job Description: Caring for elders with different disorder or illness, documenting of daily activities and incidents.Job position: Certified Nursing Assistant/Medical Technician Brighton Gardens Assisted Living /Alzheimer Greensboro, North Carolina. June 2, 2006-2008Job Description: Caring for Alzheimer residents with activities of daily living, documenting of daily activities.Job position: Care giver. Gentle Hands Inc Greensboro, North Carolina Inc.Job Description: Caring for handicap and retarded mentally children with activities of daily living; documenting of daily activities and reporting of incidents.Other Skills:Computer Languages: Microsoft Word, Microsoft power point, Microsoft Excel, Databases and Electronic data processing.Foreign Language Proficiency: English, Ibo and Yoruba Volunteer: Shinning Volunteer Award by Friends Home in 2004. A Difference in everyday life award by Alzheimer Reminiscence unity Brighton Gardener, 2007. Extracurricular Activities: Sewing, braiding and making corn row, reading novels, music choir group, dancing, snapping and printing pictures, and cooking

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• Management Resume Catherine Gatica – V.P. Human ResourcesPROFILE: Excellent communication and problem-solving skills. Dedicated to achieving client satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.

EDUCATION:• Kaplan University / MBA (anticipated graduation Spring 2012) • Texas Wesleyan University Bachelors of Science in Sociology graduated- December 2008• Tarrant County Junior College, General Courses (54 hours)• Bryan Institute Medical Assistant July 27, 1990

SKILLS:• Communications-Bilingual-Spanish• Computer skills (SPSS, Word, Excel, Internet, Meditech, Power Point, Quick Books, AIMS) • Management Seminar• Typing Skills, 10-key, fax, copier, scanner, laminating machine• Purvis Real Estate School• Blood Borne Pathogens• Medical terminology

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• Management Resume Catherine Gatica – V.P. Human Resources01/21/08-Present- Clinical Engineering, Systems Quality Administrator, Cook Children’s Medical Center

Answer phone lines, process mail, ordering supplies, greeting clients, work orders, accounts payable, AIMS data system. Resolved issues in the AIMS data system. Provide computer technical support for department and audiovisual support.

09/03/05-01/20/08 HR/Assistant, Cook Children’s Medical CenterAnswer heavy phone lines, process mail, ordering supplies, greeting clients, organizational skills, multi-tasking skills and work well under pressure.

08/01-07/05 Campus Secretary, Castleberry High School Quick-books, accounts payable, translating, answering phones, events planning, deposits money daily, filing and badge processing.

02/99-8/01 MA /Department Secretary, Cook Children Medical Center MA at the Central Clinic. Took patients back to room for doctor, quality control on lab items, inventory, ordered and stocked supplies BP’s, weight, respiration, pulses and drew blood Assisted physician and NP. UA’s and vaccinations department secretary in the Education Department, organized materials for orientations and data entry, translating, phones, ordered meals and negotiated prices for the lunches.

08/1995-08/1999 Human Resources Assistant/MA, Lasko Metal Products Handle and keep track of job injuries. Interview, hire and orient new applicants. Family Medical Leave, Handle front window, employee relations, answered 5 busy phone lines. Customer relations, multi-tasks and filing.

3/1994-8/1995 Medical Assistant, JPS Diamond Hill Outreach Clinic Took patients back to room for physicians. Quality control on lab items. Inventory, ordered and stocked supplies for clinic. BP’s weight, UA’s, respirations, pulses and phlebotomy. Assisted Physicians when needed. Worked in OB, pediatrics and family practice.

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• Management Resume Christina Gregoire – V.P. Marketing ResearchEDUCATION

Kaplan University Delray Beach, FL Masters of Business Administration-Project Management (2012)

Nova Southeastern University Davie, FL Credits - Human Resource Management

Florida Atlantic University Boca Raton, FL Bachelor of Arts - Psychology & Counseling

MASCO Training Seattle, Washington Certified - Target Selection Quick Hire, Legal Considerations, Legal Questions , Interviewer Skill Areas, Code of

Business Ethics

PRCU Englewood, CO Certified - Crisis Intervention Training, Sexual Harassment, Interviewing Procedure, Coaching & Feedback Development

Nova University Davie, FL Certified - Early Adult Development Associate, Social & Personality Development

SKILLSPublic Speaking/ Motivational Skills Managerial and Supervisory Skills Direct Sourcing ActivitiesExperience in an educational setting Leadership Development Co Advisor for Community

CollegeCoaching and Quality/ Training Customer Service & Technical Skills HR & Recruitment

experienceActive Volunteer for fund raiser events Adapts well to Changes Great mindset and traveling

abilityBilingual Work experience with disability students Work experience in crisis

managementKnowledge of EEO Compliance Excellent written & oral communication

Program and Software Proficiency:Quality Crystal Enterprise Project Management AIM Netg Knowledgent Oracle ECHS viewer Billing Reports GUIVisio Microsoft Office Suite Purchasing RequisitionerHR principles/ practices Campus Vue Labor Laws

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• Management Resume Christina Gregoire – V.P. Marketing ResearchProfessional Experience / Qualifications: 2008 – 2010 Kaplan University Learning Center, Florida

Admission Advisor As an Advisor she is responsible for assisting prospective students on the benefits of education. Christina is an asset to both Kaplan and the community’s need for business-focused education by providing information about our blended-learning model, combining online and campus-based instruction for students seeking degrees. She participates in follow-up activities with enrolled students, while keeping current on the programs offered and continually seeking to improve product knowledge. She participates in campus events such as open houses, orientations and career days. Some of her tasks include:• Operate within federal & state regulations. Adhere to company Admissions “Code of Conduct” policies and procedures.• Work with other departments to ensure a positive work environment that puts the needs of the student first. • Forecast new students who will be in class to accurately account for classroom occupancy.• Input all activity into database management system in a timely and accurate manner. • Actively participate in training development as needed both in a group and individually. • Conducted training beneficial to site being 100% compliment 100% of the time. • Appropriately represent the campus and uphold company values at local school and community events. • Contribute to building a positive team spirit

Lead Admission Representative Achieve or exceed department goals regarding goals, enrollment rates, start rates, graduation rates, placement rates and customer satisfaction. Ensure smooth and consistent operation of the department according to all corporate, State, and Federal policies. To prevent entering students from having unrealistic expectations regarding their course or end objective by adhering strictly to standards requirements for admissions and referring any questionable candidates or issues to the appropriate resource.Generate and meet high volume appointments and interviews; Develop marketing techniques to assist with setting appointmentsEstablish action plans and strategize on how to exceed previous accomplishmentsProvide strong and clear communication (written & verbal) of the schools goal for the current and/ or potential students. Ranked as one of the top 6 in the region with an outstanding work ethics and accomplishments.

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• Management Resume Christina Gregoire – V.P. Marketing Research2001– 2007 DHC LLC. FLORIDA & COLORADO Regional Talent Acquisition ManagerChristina was responsible for Deployment of new call center sites & hiring procedures. Her duties included; Ensure compliance with the company’s standards & policy while ensuring EEO Compliance. Maintain a networking team which consists of employment sources: Staffing/ temporary agencies, Colleges, Universities, Trade schools. Support college and community recruiting efforts by attending job fairs and conducting on-site presentations and interviews. Review resumes of potential or current applicants for professional and management positions. Oversees and/ or perform testing of applicants, reference checks, and pre-employment drug screens. Knowledge of QA processes, Oracle, and training matrix. Review weekly scorecards to ensure client specific margin offsets direct and indirect center cost. Enforce Schedules & Conducted- Interviews, Presentations, on On-Boarding Trainings, Focus Groups, and Orientations. They also encompassed; Establish goals and improvement plans focused on Team Members and Managers through coaching & development; Provide strong written and verbal communication across functional lines of administrative duties (documents, offer letters, employee referrals, and etc.) and conflict resolution skills, while ensuring EEO Compliancy; Handle all Employee benefits; 401k, medical, vision, dental, short and long-term disability plans, and etc. Perform and manage multiple center projects: This required attention to detail. meeting deadlines, and resolution skills; Execute team member and performance incentive plans and track results; Maintain positive employee relationship to ensure low attrition and high attendance; Use different source methods to attract quality customer service and sales candidates. Participated in code reviews meetings and conference calls, ensuring adherence to standards and providing improvement; Recommendations on recruiting strategies. Site Director As a center coordinator Christina was responsible for the daily communication for 1600+ employees. Ensured policies and procedures were being met and communicated. Key role in: • Performing creative and innovated thoughts to communicate to all employees including physically challenge or employees with disabilities. Provided support to the employees and management for the daily function of the site. Created a long range plan and develop metrics for evaluation of outcomes. • Ensured that questions were answered in a timely manner. Managed daily Operational activities. Worked with Human Resource, Recruitment, and Management to format an action plan in achieving productivity, performance, and client’s expectations.Provided communication tools to better reflect a diverse culture environment. Provided a daily report of productivity attendance, and call volume to General Manager. Provided a monthly report of future forecast and headcount expectations in order to achieve goals.

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