Oregon July 2014 Pacific Power THE RIGHT ANSWER WINS THE LATEST WORD Help when you need it most The nonprofit organization you may know as “Oregon HEAT” has changed their name to “HEAT Oregon.” Their purpose has not changed. HEAT Oregon provides emergency energy assistance (funded in part by Pacific Power) to help Oregonians facing financial hardships. To learn more, visit HeatOregon.org. If you need help paying your electric bill, please call 211 to be directed to the agencies near you that administer assistance. If you don’t qualify for bill-payment assistance but still need help paying your electric bill, please call us at 1-888-221-7070. We will work with you to make payment arrangements and share no- and low-cost energy-saving tips. Through August 10, all customers with the right answer to this month’s question will be entered into a drawing for a chance to win a portable fan. What is one tip you can use around your house to save money on your electric bill? Choose from one of two ways to enter: log on to pacificpower.net/rightanswer or mail to: Pacific Power Right Answer 825 NE Multnomah Suite 800 Portland, OR 97232 Winners will be notified by mail. Limit one entry per household. Q: Use portable or ceiling fans to stay cool. They can make a room feel five degrees cooler. Plant shade trees on the southeast and southwest sides to shade your home and air conditioning units. Instead of the oven or stove, use an outdoor grill to cook your meals. Set your thermostat to 78 o F. Program it a few degrees higher when no one is home. Keep blinds and drapes closed during the day. Replace air filters monthly to reduce consumption by 5-15 percent. Heat pump up to $700 Upgrade your electric heat to an energy-efficient heat pump and earn a cash incentive from Energy Trust of Oregon.* With wattsmart low-cost tips and cash-back incentives, staying cool this summer is no sweat! Below are easy ways to keep cool and save energy. Together they can save you as much as $200 per year . Learn more at bewattsmart.com. SAVE ON COOLING OFF OREGON CUSTOMERS CAN EARN CASH BACK FOR UPGRADES 4 SIGNS IT’S TIME TO UPGRADE YOUR COOLING EQUIPMENT it’s more than 10 years old it needs frequent repairs it’s noisy your bills are going up >10 $ Add insulation to your home and earn up to $0.30/sq. ft. cash back from Energy Trust of Oregon. ALL-AROUND EASY TIPS Ductless heat pump up to $800 *Call 1-888-221-7070 to find out if your electric service can accommodate a heat pump.
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Oregon July 2014Pacif ic Power
THE RIGHT ANSWER WINS
THE LATEST WORD
Help when you need it mostThe nonprofit organization you may know as “Oregon HEAT” has changed their name to “HEAT Oregon.” Their purpose has not changed. HEAT Oregon provides emergency energy assistance (funded in part by Pacific Power) to help Oregonians facing financial hardships. To learn more, visit HeatOregon.org.
If you need help paying your electric bill, please call 211 to be directed to the agencies near you that administer assistance.
If you don’t qualify for bill-payment assistance but still need help paying your electric bill, please call us at 1-888-221-7070. We will work with you to make payment arrangements and share no- and low-cost energy-saving tips.
Through August 10, all customers with the right answer to this month’s question will be entered into a drawing for a chance to win a portable fan.
What is one tip you can use around your house to save money on your electric bill?
Choose from one of two ways to enter: log on to pacificpower.net/rightanswer or mail to:
Pacific PowerRight Answer825 NE MultnomahSuite 800Portland, OR 97232
Winners will be notified by mail. Limit one entry per household.
Q: Use portable or ceiling fans to stay cool. They can make a room feel �ve degrees cooler.
Plant shade trees on the southeast and southwest sides to shade your home and air conditioning units.
Instead of the oven or stove, use an outdoor grill to cook your meals.
Set your thermostat to 78oF. Program it a few degrees higher when no one is home.
Keep blinds and drapes closed during the day.
Replace air �lters monthly to reduce consumption by 5-15 percent.
Heat pump up to
$700
Upgrade your electric heat to an energy-ef�cient heat pump and earn a cash incentive from Energy Trust of Oregon.*
With wattsmart low-cost tips and cash-back incentives, staying cool this summer is no sweat! Below are easy ways to keep cool and save energy. Together they can save you as much as $200 per year.
Learn more at bewattsmart.com.
SAVE ON COOLING OFF
OREGON CUSTOMERS CAN EARN CASH BACK FOR UPGRADES
4 SIGNS IT’S TIME TO UPGRADE YOUR COOLING EQUIPMENT
it’s more than 10 years old
it needs frequent repairs
it’s noisy
your bills are going up>10 $
Add insulation to your home and earn up to $0.30/sq. ft. cash back from Energy Trust of Oregon.
ALL-AROUND EASY TIPS
Ductless heat pump up to
$800*Call 1-888-221-7070 to �nd out if your electric service can accommodate a heat pump.
SAFETY MATTERS
BE WATTSMART
A publication of Pacif ic Power. Volume 18, Number 4, 7/14 OR ©2014 Pacif ic Powerwattsmart is registered in U.S. Patent and Trademark Office.
Customer service: 1-888-221-7070 Español: 1-888-225-2611 To report an outage: 1-877-508-5088
Web: pacificpower.net
Twitter: @PacificPower_OR
Facebook.com/pacificpower
Spend your summer safelyWhile enjoying all the fun outdoor activities this summer, please take care around electricity. Keep kites, balloons and model airplanes away from overhead power lines. Contact with lines can cause serious electrical shock or fire.
Operate outdoor appliances or electrical equipment away from pools or other water sources. Make sure you are not wet or standing in water while using them.
Don’t spray water on power lines, equipment or structures. A stream of water hitting a power line can create a path for electricity.
To learn more, visit pacificpower.net/safety.
New energy-efficient homesIf you are looking to buy a home, choose one that offers lower utility costs, superior comfort and a reduced environmental impact.
EPSTM is an energy performance scoring tool from Energy Trust of Oregon that rates the energy impact of a newly built home. EPS-qualified homes are built to be at least 10 percent better than code and typically have high-efficiency features such as improved insulation, efficient appliances and upgraded windows.
Talk with your builder or real estate professional to find a home with an EPS that will save you energy and money for years to come.
Learn more about EPS at energytrust.org/eps or call 1-866-368-7878.
Pacific Power customers expect excellent service. Our Customer Service Guarantees help ensure we’re delivering to the highest standards.
Our guarantees cover commitments on restoring your power, keeping appointments, responding to billing inquiries, notifying you of a planned interruption and more. If we fail to meet a guarantee, we’ll credit your account $50.
In 2013, we met our seven guarantees more than 99 percent of the time. While we’re proud of this achievement, you can count on us to keep improving to provide you the best service possible. For details, call us toll free at 1-888-221-7070 or visit pacificpower.net/guarantees.
Superior service – more than just words
Projects work to improve reliabilityPower outages are getting fewer and farther between for our customers as targeted long-term investments are strengthening our power grid. Since 2007, the number of outages has dropped significantly – by 40 percent. The average duration of a customer outage has dropped 28 percent.
To ensure safe and reliable service, we’re investing in an intensive program to upgrade targeted circuits, use more resilient electric lines, perform substation upgrades and manage vegetation.
We are once again inviting our customers to come join our annual Blue SkySM renewable energy tour. This year’s tour will begin at Turtle Island Foods’ state-of-the-art production facility in Hood River, where customers can learn about a solar array that was funded in part by Blue Sky customers and see the LEED-certified building’s many sustainable features.
Participants will also have an opportunity to visit a wind farm in Goldendale, Washington, where they can get up close to one of the 47, two-megawatt turbines.
Join the Blue Sky renewable energy project tour this year on September 27. Registration for the tour begins July 22. For more information, email [email protected].
Take a tour with Blue Sky
Resource plan guides the way Our Integrated Resource Plan is a 20-year roadmap for meeting our customers’ growing energy needs. Updated every two years with extensive public input, our IRP guides decisions on resources that offer the best balance of cost and risk to provide reliable electric service to our customers.
Some recent highlights:
•We’re continuing to pursue energy efficiency to help meet customers’ energy needs.
•We continue to diversify our mix of energy resources to serve customers and benefit the environment. Since 2000, all of the company’s newly constructed power plants have been either natural gas or wind-powered generation.
•The company’s most recent generation project, Lake Side 2 – a 645-megawatt combined-cycle power plant in Utah, began operation in May. With its natural gas and steam turbines, the plant is highly efficient with low emissions.
We’re now beginning our 2015 planning process, again examining the best approach to meet customers’ needs. For details, visit pacificpower.net/irp.
Turtle Island Foods' solar array
A view of Lake Side 2, under construction earlier this year
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