Pacific Power THE RIGHT ANSWER WINS California July 2014 THE LATEST WORD Help when you need it most If you are having difficulty paying your bills, you may be eligible to reduce your monthly electric bill by 20 percent through the California Alternate Rates for Energy (CARE) bill discount. To see if your income qualifies and to request a one-page CARE application form, or for more information, visit pacificpower.net/care. Return your application to us through the mail or apply online. If you don’t qualify for bill-payment assistance but still need help paying your electric bill, please call us at 1-888-221-7070. We will work with you to make payment arrangements and share no- and low- cost energy-saving tips. For more information, visit pacificpower.net/ assistance. Through August 10, all customers with the right answer to this month’s question will be entered into a drawing for a chance to win a portable fan. What is one tip you can use around your house to save money on your electric bill? Choose from one of two ways to enter: log on to pacificpower.net/rightanswer or mail to: Pacific Power Right Answer 825 NE Multnomah Suite 800 Portland, OR 97232 Winners will be notified by mail. Limit one entry per household. Q: Use portable or ceiling fans to stay cool. They can make a room feel five degrees cooler. Plant shade trees on the southeast and southwest sides to shade your home and air conditioning units. Instead of the oven or stove, use an outdoor grill to cook your meals. Set your thermostat to 78 o F. Program it a few degrees higher when no one is home. Keep blinds and drapes closed during the day. Replace air filters monthly to reduce consumption by 5-15 percent. Install a permanent evaporative cooler. Use 75% less energy than central air conditioning to stay cool and get up to $100 cash back. Replace your electric heat with an energy-efficient heat pump or ductless heat pump and earn up to $1,000 cash back. With wattsmart low-cost tips and cash-back incentives, staying cool this summer is no sweat! Below are easy ways to keep cool and save energy. Together they can save you as much as $200 per year . Learn more at bewattsmart.com. SAVE ON COOLING OFF CALIFORNIA CUSTOMERS CAN EARN CASH BACK FOR UPGRADES 4 SIGNS IT’S TIME TO UPGRADE YOUR COOLING EQUIPMENT it’s more than 10 years old it needs frequent repairs it’s noisy your bills are going up >10 $ Add insulation to your home and earn up to $0.75/sq. ft. cash back. ALL-AROUND EASY TIPS
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Pacif ic Power
THE RIGHT ANSWER WINS
California July 2014
THE LATEST WORD
Help when you need it mostIf you are having difficulty paying your bills, you may be eligible to reduce your monthly electric bill by 20 percent through the California Alternate Rates for Energy (CARE) bill discount.
To see if your income qualifies and to request a one-page CARE application form, or for more information, visit pacificpower.net/care. Return your application to us through the mail or apply online.
If you don’t qualify for bill-payment assistance but still need help paying your electric bill, please call us at 1-888-221-7070. We will work with you to make payment arrangements and share no- and low-cost energy-saving tips.
For more information, visit pacificpower.net/assistance.
Through August 10, all customers with the right answer to this month’s question will be entered into a drawing for a chance to win a portable fan.
What is one tip you can use around your house to save money on your electric bill?
Choose from one of two ways to enter: log on to pacificpower.net/rightanswer or mail to:
Pacific PowerRight Answer825 NE MultnomahSuite 800Portland, OR 97232
Winners will be notified by mail. Limit one entry per household.
Q:Use portable or ceiling fans to stay cool. They can make a room feel �ve degrees cooler.
Plant shade trees on the southeast and southwest sides to shade your home and air conditioning units.
Instead of the oven or stove, use an outdoor grill to cook your meals.
Set your thermostat to 78oF. Program it a few degrees higher when no one is home.
Keep blinds and drapes closed during the day.
Replace air �lters monthly to reduce consumption by 5-15 percent.
Install a permanent evaporative cooler. Use 75% less energy than central air conditioning to stay cool and get up to $100 cash back.
Replace your electric heat with an energy-ef�cient heat pump or ductless heat pump and earn up to $1,000 cash back.
With wattsmart low-cost tips and cash-back incentives, staying cool this summer is no sweat! Below are easy ways to keep cool and save energy. Together they can save you as much as $200 per year.
Learn more at bewattsmart.com.
SAVE ON COOLING OFF
CALIFORNIA CUSTOMERS CAN EARN CASH BACK FOR UPGRADES
4 SIGNS IT’S TIME TO UPGRADE YOUR COOLING EQUIPMENT
it’s more than 10 years old
it needs frequent repairs
it’s noisy
your bills are going up>10 $
Add insulation to your home and earn up to $0.75/sq. ft. cash back.
ALL-AROUND EASY TIPS
SAFETY MATTERS
BE WATTSMART
A publication of Pacif ic Power. Volume 18, Number 4, 7/14 CA ©2014 Pacif ic Powerwattsmart is registered in U.S. Patent and Trademark Office.
Customer service: 1-888-221-7070 Español: 1-888-225-2611 To report an outage: 1-877-508-5088
Web: pacificpower.net
Twitter: @PacificPower_CA
Facebook.com/pacificpower
Spend your summer safelyWhile enjoying all the fun outdoor activities this summer, please take care around electricity. Keep kites, balloons and model airplanes away from overhead power lines. Contact with lines can cause serious electrical shock or fire.
Operate outdoor appliances or electrical equipment away from pools or other water sources. Make sure you are not wet or standing in water while using them.
Don’t spray water on power lines, equipment or structures. A stream of water hitting a power line can create a path for electricity.
To learn more, visit pacificpower.net/safety.
Order your free kitTell us a little about your home and we’ll customize a free wattsmart Starter Kit to help you save energy and money. If you have an electric water heater, your kit will include a high-performance showerhead and faucet aerators along with CFL bulbs. If you have a non-electric water heating source, such as gas, you’ll receive a kit that’s focused on lighting efficiency. The average household can save $50 or more each year by installing products like these.
You also can upgrade to long-lasting LED bulbs and hand-held showerheads at discounted prices.
Order your kit today at bewattsmart.com/kit. You’ll need your account number to order.
One kit per residential account. Allow 8-10 weeks for delivery.
Pacific Power customers expect excellent service. Our Customer Service Guarantees help ensure we’re delivering to the highest standards.
Our guarantees cover commitments on restoring your power, keeping appointments, responding to billing inquiries, notifying you of a planned interruption and more. If we fail to meet a guarantee, we’ll credit your account $50.
In 2013, we met our seven guarantees more than 99 percent of the time. While we’re proud of this achievement, you can count on us to keep improving to provide you the best service possible. For details, call us toll free at 1-888-221-7070 or visit pacificpower.net/guarantees.
Superior service – more than just words
Resource plan guides the way Our Integrated Resource Plan is a 20-year roadmap for meeting our customers’ growing energy needs. Updated every two years with extensive public input, our IRP guides decisions on resources that offer the best balance of cost and risk to provide reliable electric service to our customers.
Some recent highlights:
•We’re continuing to pursue energy efficiency to help meet customers’ energy needs.
•We continue to diversify our mix of energy resources to serve customers and benefit the environment. Since 2000, all of the company’s newly constructed power plants have been either natural gas or wind-powered generation.
•The company’s most recent generation project, Lake Side 2 – a 645-megawatt combined-cycle power plant in Utah, began operation in May. With its natural gas and steam turbines, the plant is highly efficient with low emissions.
We’re now beginning our 2015 IRP process, again examining the best approach to meet customers’ needs. For details, visit pacificpower.net/irp.
Projects work to improve reliability Power outages are getting fewer and farther between for our customers as targeted long-term investments are strengthening our power grid.
Since 2007, the number of outages has dropped significantly – by 40 percent. The average duration of a customer outage has dropped 28 percent.
To ensure you and other customers receive safe and reliable service, we’re investing in key projects:
• Targeted Circuit Program: Our intensive program includes animal protection and technical upgrades on 480 circuits, so far.
• More resilient lines: We’ve pioneered the use of specially constructed cable that absorbs knocks by branches and animals without power being lost.
• Substation upgrades: Substation upgrades are improving equipment performance and helping maintain service when power needs to be rerouted.
• Vegetation management: Work to keep electric lines free from trees has reduced vegetation-related outages by 30 percent since 2007.
Learn more at pacificpower.net/reliability.
A view of Lake Side 2, under construction earlier this year
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