TCS SMB Solutions A Corporate Overview

CONFIDENTIAL

Mar 2010

TCS SMB Solutions

A Corporate Overview

TCS SMB Solutions - A Corporate Overview

CONFIDENTIAL- 1 -

TCS SMB Solutions

TCS & TCS SMB Solutions – A Context

Large Client

Focus

• 6 out of Fortune 10

• 338+ out of Global 2000

• Large deal focus

Market

Transitions

• Spot Market Transitions

• Shape Talent

• Augment Services

SMB Market

Analysis

• Deep interactions with SMB CEOs

• Identification of unique needs

• Understanding of ICT Consumption pattern

SMB Challenges

• Competitive Pressure from MNCs

• Benchmarked expectations from the customers they serve

• Lack of Risk and Capital management

SMB Needs

• IT edge to build competitive advantage

• Ability to sustain a robust IT function

• Single view of enterprise information

TCS SMB Solutions - A Corporate Overview

CONFIDENTIAL

TCS SMB Solutions

Key Customer Snapshot

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• 75+ satisfied Customers across 4 key verticals.

• Demonstration of TCS SMB Solutions breadth and depth

Retail

Manufacturing

Wellness

Education

TCS SMB Solutions - A Corporate Overview

CONFIDENTIAL

TCS SMB Solutions

A Business Model for SMBs built by SMBs

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TCS’

IT-as-a-Service

On-Demand Business

Capability to drive competitive

Service Level Efficiencies

Pre-built Compliance

Processes for Security and

Statutory requirements

Optimal Shared Services on

the Cloud for maximum Cost

Efficiency

Pre-Integrated Suite of

Hardware, Network and

Software

Embedded Business Process

for Quick Start and subsequent

configurations

Opex based Build-as-you-grow

and Pay-as-you-use

commerical model

We studied the business challenges of SMBs to redefine the ICT Consumption Model

TCS SMB Solutions - A Corporate Overview

CONFIDENTIAL

HardwareDesktops, Laptops, POS devices…

NetworksLAN, WAN, Routers, Internet…

Common Office ApplicationseMail, Office software…

Common Business ApplicationsPayroll, Accounting….

Vertical Core Applications

Stores Mgmt, Production..

NicheVertical

ApplicationsJITS, BI & BW…

L1

L2

L3

L4

L5

L6

L1

L2

L3

L4

L5

L6

TCS SMB Solutions

ICT Stack with solutions needed to run daily operations of a SMB

TCS SMB Solutions - A Corporate Overview

CONFIDENTIAL- 5 -

Desktop/Laptops Printers On Premise Servers All System Software

CRM F&A HRMS Payroll Projects

Business Analytics

Document

Mgmt

Online

Presence Mgmt

Enterprise

Intranet Mgmt

Messaging

Solution

Network Connectivity Data Center HostingNetwork Devices

TCS SMB Solutions

Solution Catalogue helps choose relevant solutions as they grow

Manufacturing Retail Wellness Education

L5P Biz Services Reward-Recognition Professional Virtual Community

L5

L4

L3

L2

L1

L6Software Solution Network Solution Hardware Solution

Office Mgmt

Solution

TCS SMB Solutions - A Corporate Overview

CONFIDENTIAL

TCS SMB Solutions

Business Value Proposition

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Shortest Time

to Activate

• Solution activation covers Provisioning, Configuring and Training

• 1-4 Weeks to deploy and go-live from contract signing

Lowest TCO• Subscription based model to beat IT obsolescence cost

• Compared to a traditional license model, 35-40% lower in TCO

High Service

Level Efficiency

• Stakeholder integration to enable lean process enablement

• Technology leverage to innovate business efficiency improvements

Strict

Compliance

• Understanding of domestic needs and statutory requirements

• Necessary Controls and Audit-ability to meet compliance needs

Productivity

Improvements

• Flexible business process Configurator to meet business needs

• Self Service at Role level to boost employee productivity

TCS SMB Solutions - A Corporate Overview

CONFIDENTIAL

TCS SMB Solutions

Solution Value Proposition

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Constantly

Configurable

• SMBs are unique with ever changing unique needs

• Architected to be business solution with a high degree of configurability

across 3 layers

– Front-end to meet the Organization’s Culture

– Business layer flexible enough to meet changing business processes

– Back-end extensible to address specific business needs

Perpetual

Beta

• Not licensed with a one-time functionality

• Functionalities evolve as the SMB business evolves

• High degree of flexibility to accommodate changing business processes

• Specific functionalities relevant for SMBs and their business processes

• Built with active inputs from SMBs and are validated by SMBs

Fit for

Purpose

TCS SMB Solutions - A Corporate Overview

CONFIDENTIAL

TCS SMB Solutions

Organizational Value Proposition

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• TCS Global Market

experience

• Exposure to

Benchmarked

practices

• Perpetual Beta

Solution Capability

• Long term

Localized

commitment

• Integrated end-to-

end IT and

telecom solutions.

• One-stop shop for

every IT need.

• Solution Integration

without vendor bias

• Product / Service

catalogue selection

for optimal price

points

Global

Experience

Delivery

Robustness

End to end

solution

Tata

Advantage Best-in-class

Experience of Certainty

• Dedicated Delivery Model

• Better Managed SLAs

IT-as-a-Service

www.tcs.com

Thank You

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